Manage infrastructure capacity requests by triaging and routing cases, validating data, tracking budgets and metrics, and coordinating follow-up with internal teams. Use documented procedures to resolve routine cases and escalate complex issues.
Responsibilities
- Triage and manage incoming requests in a case tracking system, checking for accuracy and completeness.
- Route requests to appropriate owners and resolve routine cases using documented procedures.
- Validate IDs, SKUs, regions, core counts, and other request data; identify discrepancies.
- Use spreadsheets to track budgets, reconcile data, and generate weekly metrics.
- Prepare follow-up communications and escalation summaries.
- Coordinate with internal teams and track action items through closure.
Required Skills
- Case management systems
- Ticketing systems
- Microsoft Excel
- Excel lookups
- Pivot tables
- Data reconciliation
- Budget tracking
- Data validation
- Operational metrics reporting
- Cloud infrastructure concepts