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Description: ABOUT NAFSA: Association of International Educators With more than 10,000 members, NAFSA: Association of International Educators is the largest and most comprehensive association of professionals committed to advancing international higher education. Based in the United States, we provide programs, products, services, and a physical and virtual meeting space for the worldwide community of international educators. The association provides leadership to its varied constituencies through establishing principles of good practice and providing professional development opportunities. NAFSA encourages networking among professionals, convenes conferences and collaborative dialogues, and promotes research and knowledge creation to strengthen and serve the field. We lead the way in advocating for a better world through international education. NAFSA believes that international education advances learning and scholarship, fosters understanding and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. We believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all. POSITION SUMMARY The Technology Solutions Specialist's role is to deliver support to and educate end users in the organization about how to use various types of association software programs efficiently and effectively in fulfilling business objectives. This position works closely with the Director of Data Infrastructure and Integrations to support day-to-day operations for web applications and technologies used by NAFSA's staff, association members, and other stakeholders. This position works closely with many departments that lean on technology to effectively deliver their respective work plans. The Technology Solutions Specialist must be able to multitask, self-prioritize, work independently, and interact with large numbers of internal and external clients and stakeholders. The position will actively collaborate with, support and cross-train Technology Solutions team members. The position will draw on the services of outsourced vendors as appropriate. ESSENTIAL FUNCTIONS Strategy and Planning (5%) Evaluate and analyze documented resolutions and trends for service desk issues; recommend ways to prevent recurring issues. Alert team and managers to emerging trends in incident reports. Acquisition and Deployment (10%) Conduct research into software application products and services in support of using systems to fullest capabilities. Provide support for the testing of new and existing software applications under development or consideration for purchase. System Administration and Support (60%) Learn appropriate software applications used and supported by the organization, with a focus on association and data management systems. Perform administrative functions for the systems in the assigned application portfolio. Research solutions through internal and external knowledge base as needed. Test fixes and perform post-resolution follow up to ensure problems have been adequately resolved. Actively support a portfolio of applications by fielding incoming service desk tickets from end users to resolve and document application and software issues within mission-critical systems (These may include NAFSA's AMS, data management tools, LMS, event technology, surveys, SaaS products, data visualization, etc.) Assist with producing reports and data outputs from supported systems. Prioritize, schedule, and administer all instances where enhancements and defect resolution are required. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Support other members of the team in interdependent projects and tasks. Documentation, Training and Communication (20%) Develop and maintain current documentation on all supported systems to support knowledge transfer across the team and the organization. Cross-train technology team members in support of NAFSA's technology environment. Formulate and conduct training sessions and teaching materials for transferring knowledge of enterprise software applications throughout the organization. Other duties as-assigned (5%) Requirements: Education: Bachelor's degree or equivalent combination of related education and experience. Experience and Skills: One year's experience servicing an IT Help or Service Desk, or hands-on experience managing or providing end-user support for web-based software applications. Evidence of ongoing training to demonstrate you are keeping pace with today's technical roles and requirements. Ability to quickly master new software systems and effectively research a wide range of computing issues Proven ability to use, teach, and troubleshoot/problem solve a variety of software and SaaS products. Effective and friendly communication skills and the ability to work with all levels of staff and management, carefully listen to issues, and provide effective response and solutions. Ability to communicate technical information to non-technical personnel. Strong team collaboration skills. Reliable self-starter who takes initiative. Keen attention to detail. Proven ability to effectively prioritize tasks and manage competing priorities while meeting deadlines and executing responsibilities with minimal errors. Excellent oral and written communication skills; specific emphasis on accurate and detailed documentation. Preferred Qualifications: Experience with nonprofit, education, or international education institutions. Training or certification in a technical area such as web systems, databases or data. Experience as a power-user or administrator of common association software. Knowledge of data management; ability to analyze and interpret data. Exposure to project-based work structures and working on project teams. The workday is generally from 9:00 a.m. to 5:00 p.m. The week after Memorial Day to Labor Day, it is 8:30 a.m. to 5:30 p.m. Monday through Thursday and 9:00 a.m. to 12:00 p.m. on Friday. Travel is occasionally required related to job responsibilities, especially for the annual conference or other leadership meetings. Participation in the NAFSA annual conference the week of Memorial Day, including the holiday itself, is a job requirement. The annual conference is held in varying cities. Tasks are performed in a typical office environment, involving sitting for extended periods of time. Sitting, standing, bending, and lifting 10lbs or less will occur intermittently throughout the workday. Position involves constant use of computer keyboard and monitor, with intermittent use of headset and microphone. PI6aa02a69d5-

Job Description Role - Teradata DBA ( V17.20 or higher ) Charlotte, NC/Kennesaw, GA/ Jacksonville, FL (Only Local profiles) Hybrid(3 days a week Onsite) Job Description: Position Summary Teradata DBA with more than 10 years experience including some experience with Teradata V17.20 or higher. Support Application DBA functions including DDL creation, SQL scripting, problem research, change deployments, on call rotation support, etc. Assist with design, development, implementation, documentation, and support of automated DBA processes using Teradata and Unix/Linux scripting. Support multiple Teradata systems including development/UAT, disaster recovery, and the enterprise warehouse production environments. Implement and administer access policies in conjunction with corporate standards. Support some Mainframe administrative functions including archive processing and job scheduling. Manage, design, support, document, and consult on practices of storage management, archive, restore, and disaster recovery. Work closely with Application projects teams on implementation of database changes to support large project initiatives and BAU work. Complete any assigned training courses and attend any required team meetings/calls to learn about and stay up to date on internal DBA team processes and tools. Provide high level weekly written status report to manager. Work independently with minimal supervision, with general guidance from more seasoned DBA team members or managers Required Qualifications Advanced working knowledge of Teradata RDBMS at both physical and logical levels. Advanced working knowledge of Teradata suite of tools: Teradata Studio, TDWM, BTEQ, ARCMAIN, FASTOAD, MLOAD, TPUMP, TPT, DBQL, PDCR. Working knowledge of Mainframe interfaces and execution; TDP, JCL, TSO, ISPF, FICON, NDM. Working knowledge of Viewpoint, Teradata Data Mover, Teradata BAR technology. Working knowledge of Unix/Linux scripting (KSH, BASH, PERL). Qualifications Familiar with Teradata Systems setup, GDO, DBSControl, Multitool, etc. Working knowledge of QueryGrid, DSA, Taraserver, NPARC, TASM Working knowledge of job schedulers: CA-7, AutoSys, etc. Replication technologies, Golden Gate. Familiar with REXX scripting. Familiar with Hadoop and Cloud concepts and technologies

Job Description If you have experience in IT infrastructure, enjoy leading a team with a player/coach mentality, and have a growth + team-first mindset, read on! NOTE: The client is NOT able to provide visa sponsorship now or at any time in the future, and cannot consider candidates with H1B/OPT/C2C status or visa sponsorship requirements. The client is North America's largest recycler and leads the steel industry in minimizing environmental impacts, with an unmatched track record of employee investment and stability. As an industrial manufacturing site, the facility is in a rural West Virginia setting. The client provides a generous relocation package including moving costs and temporary housing - so if you're looking for a quieter area, lower cost of living, and better quality of life, this role may be for you! Overview: You will lead the Infrastructure Team and Application Support Analyst Team - working closely with the IT Manager and local division leadership to meet the IT infrastructure and application needs of the facility and other locations. You will be a resource for the IT team, offering guidance on day-to-day activities and ensuring projects meet deadlines. You will play a key part in accelerating the AI and automation roadmap, including design and implementation of agentic systems to reduce manual effort and improve workflow efficiency. And you'll partner with business stakeholders to translate operational challenges into scalable, AI-powered solutions. Responsibilities include: Act as a trusted partner with business operations and production processes Provide mentorship to IT infrastructure and Application Support Analyst peers Offer project oversight (manage deliverables, cross-functional collaboration with all business groups, strong financial awareness - including monitoring project costs and keeping the team on track with budget expectations) Guide IT initiatives that support modernization, ensuring alignment with organizational strategy Administer Windows and Linux servers Oversee the implementation/installation, maintenance/troubleshooting, and licensing of software/applications, as well as hardware maintenance agreements/contracts Translate business needs into technical solutions and keep leadership informed about risks, progress, and resource needs Manage virtual cloud platforms such as VMWare Environments, Virtual Private Cloud, and/or Azure Computing, including storage, network, full VMs, and container applications Manage/support access control and camera system solutions Administer Active Directory, Certificates, DNS, DHCP, File Shares, SMTP, IIS Entra ID O365, SharePoint Lead backup, testing, and recovery (including updating and maintaining the disaster recovery plan) Perform Project Management in an Agile framework (including overseeing contractor responsibilities and duties) Perform SQL and Oracle database management Assist with network and security administration Identify opportunities for system upgrades and improvements, and contribute to solution recommendations Approach initiatives and software implementations with an enterprise-wide mindset, ensuring solutions align with broader business needs, standards, and longterm scalability Perform other duties as assigned Work a rotational on-call IT support schedule to include evenings and weekends as assigned Minimum requirements: 5+ years of experience in IT infrastructure and application support/management . Technical knowledge of hardware, software and network infrastructure . Prior experience with project management (including managing multiple projects simultaneously ). Professional demeanor with a high degree of flexibility , responsiveness , and self-direction . Proven ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Supervisor/manager recommendation and ability to perform all essential functions of the job (with or without a reasonable accommodation). The best candidates will have most of the following credentials: Bachelor's degree in Computer Science , Information Technology , or a related field Experience working in a large, complex organization with multiple divisions Ability to analyze, identify and solve complex problems Excellent communication skills , with the ability to communicate technical concepts to non-technical stakeholders Responsibility, reliability, and commitment to fulfilling work obligations ; will hold others accountable for desired results Ability to work efficiently with minimal oversight Advanced experience of data center design including environmental control requirements Advanced experience with network architecture design Advanced experience with IIS Administration and/or SharePoint Administration Advanced experience with Cohesity/Veeam systems Advanced experience with configuring and managing server environments Scripting experience (including PowerShell, Python, and others) Project management experience Manufacturing-related IT experience , with a preference for process-related industries Experience in a heavy industrial setting Certifications -VMware VCP Certification -Microsoft Certified Solutions Associate (MCSA) -Azure Administrator Certification -Certified Information Systems Auditor (CISA) -AZ-040T00-A: Automating Administration with PowerShell -AZ-104: Microsoft Azure Administrator -AZ-305: Designing Microsoft Azure Infrastructure Solutions Compensation and benefits: TOTAL COMPENSATION = $140,000-$178,000 , broken down as follows: Base salary range - $110,000 - $135,000 Annual bonus of 28-32% over the past 5 years! 401K and Roth accounts, plus pay-for-performance bonuses Educational assistance (up to $10K per year for you and your family members) Outstanding medical, dental, and vision benefits for you and your family! If you feel qualified and interested in this immediate IT Systems Team Lead role, we want to speak with you! The team at the Talent Mine has a stellar track record placing successful IT candidates with this client, and we know the nuances to help guide you through the interview process and land this exciting role. Leverage our 20+ years of tech recruiting success to your advantage, and let's chat today!

Job Description Job Title: Oracle Cloud Infrastructure Administration Location: Jacksonville, FL (Onsite) Employment Type: Contract Experience: 8-10 Years Job Summary We are seeking an experienced Oracle Cloud Infrastructure (OCI) Consultant with strong expertise in cloud infrastructure administration, networking, security, automation, and operations. The ideal candidate will be responsible for provisioning, managing, securing, and troubleshooting OCI environments while supporting enterprise cloud operations, deployments, and migrations. Key Responsibilities OCI Infrastructure Management: Provision and manage OCI resources, including VCNs, subnets, gateways, compute instances, storage, load balancers, and compartments. Networking: Configure and troubleshoot OCI networking, including DRG, LPG, VPN, FastConnect, DNS, routing, Internet Gateway, NAT Gateway, and Service Gateway. Security & IAM: Manage OCI IAM users, groups, policies, dynamic groups, NSGs, security lists, Vault, encryption, and access controls. Infrastructure Automation: Use Terraform and OCI Resource Manager to provision infrastructure and maintain reusable configurations. Monitoring & Operations: Monitor OCI environments using Logging, Monitoring, Events, and Notifications; troubleshoot infrastructure, network, storage, and performance issues. Cloud Security: Review and remediate security findings using Cloud Guard, Security Zones, Audit, and Vulnerability Scanning. System Administration: Perform Linux administration, patching, backup and recovery, incident management, and disaster recovery activities. Platform Support: Support application deployments, cloud migrations, and OCI Kubernetes Engine (OKE), including node pools and OCIR. Documentation & Collaboration: Maintain infrastructure documentation, operational procedures, and coordinate with application, database, DevOps, network, and security teams. Required Qualifications Bachelor's degree in Computer Science, IT, Engineering, or equivalent practical experience. Experience in infrastructure administration, cloud operations, or systems administration. Strong hands-on experience with Oracle Cloud Infrastructure (OCI). Expertise in OCI infrastructure provisioning, compute, storage, VCNs, subnets, gateways, and load balancers. Strong understanding of OCI networking, including DRG, LPG, VPN, FastConnect, DNS, and routing. Hands-on experience with OCI IAM, compartments, policies, and security configurations. Experience with OCI security services, including Vault, Cloud Guard, Audit, NSGs, and security lists. Working knowledge of Terraform for infrastructure provisioning and automation. Strong Linux administration and troubleshooting skills. Experience in cloud monitoring, incident management, backup, recovery, and production support. Excellent communication, troubleshooting, and cross-functional collaboration skills.

Job Description We are seeking an experienced Enterprise Program Manager to lead large-scale, multimillion-dollar Salesforce implementations within the Healthcare & Life Sciences (HLS) industry. This individual will oversee complex technical programs, manage multiple workstreams, lead cross-functional delivery teams, and partner closely with executive stakeholders to ensure successful program delivery. This is an urgent opening, and we're looking for someone who can start as soon as possible. Key Responsibilities Lead enterprise-scale Salesforce implementation programs for healthcare, pharmaceutical, and life sciences clients. Oversee multiple technical workstreams, including integrations, migrations, and multi-cloud implementations. Manage program budgets, timelines, deliverables, dependencies, risks, and executive reporting. Serve as the primary point of contact for senior client stakeholders and executive steering committees. Lead cross-functional teams of 10+ members, including project managers and technical delivery teams. Drive Agile delivery, resource planning, financial forecasting, and program governance. Ensure compliance with healthcare industry standards, security requirements, and delivery best practices. Required Qualifications Enterprise program management experience overseeing Salesforce implementations within Healthcare & Life Sciences is required. 10+ years of project/program management or PMO experience. 3+ years leading large-scale technology implementations within healthcare, pharmaceutical, or life sciences organizations. 5+ years of professional consulting experience. Experience managing enterprise programs with annual budgets of $2M+. Proven experience leading teams of 10+ people, including project managers. Strong understanding of Salesforce ecosystems, enterprise integrations, Agile methodologies, and SDLC processes. Excellent executive stakeholder management, communication, and problem-solving skills. Preferred Qualifications Experience with Veeva CRM to Vault CRM migrations is highly preferred. Experience with Salesforce Health Cloud, Service Cloud, or other Salesforce enterprise solutions. Familiarity with MuleSoft, EHR/EMR integrations, HL7, and FHIR standards. Experience managing large-scale pharmaceutical CRM transformations.

Job Description Manager, Cybersecurity Architecture Salary: Open + Bonus Location: Pleasant Prairie, WI Onsite: 5 days/week We are unable to provide sponsorship for this role Candidates seeking relocation are welcome to apply Qualifications Bachelor's degree required 4+ years managing over security architecture with formal direct reports 10+ years of experience in a large-scale IT security environment Hands-on experience with risk management frameworks and cybersecurity practices, including NIST, ISO 27001 and CIS Controls. Strong scripting and automation experience, including Python, PowerShell or Terraform. Responsibilities Oversee cybersecurity technologies across endpoint, network and cloud environments to protect company enterprise systems. Build and maintain scalable cybersecurity programs focused on automation, threat detection and vulnerability management to reduce risk and improve efficiency. Partner with IT teams to integrate cybersecurity into cloud, infrastructure and application development while influencing enterprise-wide technology decisions. Lead and develop a team of Security Engineers, setting priorities, supporting career growth and driving technical excellence. Direct incident response efforts, partnering across teams to investigate threats, resolve issues and strengthen cybersecurity controls.

Job Description Senior Cybersecurity Manager Salary: Open + Bonus Location: Pleasant Prairie, WI Onsite: 5 days/week We are unable to provide sponsorship for this role Candidates seeking relocation are welcome to apply Qualifications Bachelor's degree required 4+ years managing over security engineering with formal direct reports 10+ years of experience in a large-scale IT security environment Hands-on experience with risk management frameworks and cybersecurity practices, including NIST, ISO 27001 and CIS Controls. Strong scripting and automation experience, including Python, PowerShell or Terraform. Responsibilities Oversee cybersecurity technologies across endpoint, network and cloud environments to protect company enterprise systems. Build and maintain scalable cybersecurity programs focused on automation, threat detection and vulnerability management to reduce risk and improve efficiency. Partner with IT teams to integrate cybersecurity into cloud, infrastructure and application development while influencing enterprise-wide technology decisions. Lead and develop a team of Security Engineers, setting priorities, supporting career growth and driving technical excellence. Direct incident response efforts, partnering across teams to investigate threats, resolve issues and strengthen cybersecurity controls.

Job Description Product Manager IV - Digital Web & Mobile Platforms Location: Greensboro, NC Work Model: Hybrid Position Type: Full-Time Required Qualifications & Skills - Bachelor's degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or a related field. - Minimum 5+ years of experience in Product Management, Project Management, IT Consulting, Product Development, Business Analysis, Systems Analysis, or a related field. - Equivalent relevant work experience may substitute for the degree requirement. Advanced degrees may substitute for a portion of the experience requirements. - Minimum 2+ years of experience working with Agile teams , including Scrum ceremonies, sprint planning, backlog refinement, and Agile best practices. - Minimum 1+ year of leadership experience , with or without direct reports. - Strong senior-level Product Management experience leading enterprise digital web and mobile products or platforms. - Proven experience defining and executing product strategy, vision, and roadmaps for enterprise-level digital products. - Hands-on experience with product backlog ownership, prioritization, user stories, and product requirements . - Strong experience managing front-end digital products , including customer-facing websites, web applications, and mobile applications. - Experience collaborating with UX/UI designers and front-end engineering teams to deliver intuitive, scalable, and user-friendly digital experiences. - Strong understanding of front-end functionality, user journeys, responsive web design, and mobile user experiences . - Experience using product analytics, KPIs, customer insights, and data-driven decision-making to improve product performance. - Proven ability to lead cross-functional teams involving business stakeholders, UX/design, engineering, analytics, and technology teams . - Experience managing the end-to-end product lifecycle , from discovery and requirements gathering through development, launch, and continuous improvement. - Excellent stakeholder management, communication, problem-solving, and leadership skills. Mandatory Skills Product Management Enterprise Digital Products Web & Mobile Platforms Front-End Products Product Strategy Product Roadmap Backlog Management Prioritization Agile/Scrum UX/UI Collaboration Product Analytics Data-Driven Decision Making Cross-Functional Leadership Stakeholder Management Important: Candidates must have hands-on product ownership experience with enterprise web/mobile products. Profiles focused primarily on project coordination or backend-only platforms without front-end digital product ownership will not be preferred.

Job Description Position: Product Manager - Digital Platforms Location: Greensboro, NC (Hybrid) Duration: Permanent Role Job Description Looking for a 10+ Year's experienced Product Manager to drive product strategy, roadmap development, and delivery of enterprise-level digital web and mobile platforms. The ideal candidate will have strong experience in product lifecycle management, backlog prioritization, Agile/Scrum methodologies, and cross-functional stakeholder leadership. Candidate should have strong experience with Digital Experience Platforms (DXP), Adobe Experience Platform (AEP), Content Management Systems (CMS), personalization, and product analytics is highly preferred. Must have strong expertise in customer experience optimization, data-driven decision-making, and enterprise digital platform modernization.

Job Description About the Program You will join the Solutioning Core of a flagship engagement: an enterprise-wide data migration to Databricks on Azure for a leading North American upstream oil & gas operator The Role As the Senior Business Analyst in the Solutioning Core, you are the requirements backbone of the program. You will elicit, structure and manage business requirements from asset and corporate teams across two basins, convert them into user stories, acceptance criteria and solution prompts that digital and data teams execute from, and maintain end-to-end traceability from intake through migrated, validated, adopted data. You are the answer to "what did the business mean?" - before an engineer has to ask. You will work shoulder-to-shoulder with a Databricks Solution Architect and the upstream Industry SME, who leads the Solutioning Core as our on-site team lead, as one unit with a shared backlog. Key Responsibilities Plan and facilitate structured requirements workshops per data domain (production, drilling & completions, land, finance, reserves/planning) with business owners and SMEs Translate business needs into clear user stories, functional specifications, data requirements and acceptance criteria consumable by data engineers and platform teams - including well-formed solution prompts for GenAI-assisted development tooling Own and groom the single program requirements backlog; enforce traceability from requirement to pipeline to validated dataset to UAT sign-off Run two-way clarification: resolve ambiguity for engineers in hours, and replay technical constraints back to the business in plain language Design UAT scenarios with business owners per migration wave; coordinate execution, defect triage and sign-off Produce requirement-health reporting (coverage, churn, blocked items, decisions needed) for the joint program board Support the Industry SME and Solution Architect in wave planning by quantifying requirement volume and readiness per domain Champion documentation standards so requirements remain a durable asset for the client after each wave Required Qualifications & Experience 5+ years as a Business Analyst on data platform, data migration, EDW/BI or large ERP-adjacent programs Demonstrated experience writing requirements for data products: source-to-target mappings, data quality rules, reconciliation criteria, semantic/reporting definitions Hands-on familiarity with modern data stacks ideally Databricks (Unity Catalog, Delta Lake concepts), Azure data services and Power BI: sufficient to write implementable stories Strong workshop facilitation and stakeholder management from manager through VP level; excellent written English Experience with agile delivery and backlog tooling (Azure DevOps or Jira) including traceability practices Energy industry exposure - upstream oil & gas strongly preferred; demonstrated ability to rapidly learn upstream data concepts is mandatory Preferred / Differentiating Qualifications Direct upstream O&G experience with sub-surface, land management, D&C systems (production allocation platforms, land/DOI systems, WellView-class applications) Experience on a lakehouse or EDW to cloud migration specifically; exposure to GenAI-assisted requirements or code-conversion workflows Consulting experience representing a services firm on a client site; experience working with nearshore/offshore delivery teams Education & Certifications Bachelor's degree in Business, Engineering, Computer Science, MIS or related field (or equivalent experience) CBAP, CCBA, PMI-PBA, Agile BA or equivalent certification preferred; SAFe or scaled-agile experience a plus Databricks Fundamentals or Azure data certifications (DP-900/DP-203) are a differentiator

Job Description At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a globally trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services. At Hexaware we are a community of creative, diverse, and open-minded Hexawarein creating smiles through the power of great people and technology. We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow. Position: Collaboration Engineer Location: Florham Park, NJ 07932 Hiring: Fulltime with Hexaware Technologies. Key Responsibilities: Audio/Video & Meeting Rooms: Design, install, and maintain the AV setup in conference rooms, boardrooms, and huddle spaces - Microsoft Teams Rooms, Cisco Webex, and the Crestron and Extron gear behind them. Run day-to-day administration of the video conferencing tenant(s): provisioning, monitoring room health, and managing hardware through its lifecycle. Test and validate AV systems ahead of executive meetings, town halls, live webcasts, and other high-visibility events to catch issues before they surface and train the Service Desk team on first-line troubleshooting. Write and maintain the SOPs that keep AV deployments consistent from site to site. Telephony & Unified Communications: Keep our Unified Communications /telephony platforms running - Teams Phone, Cisco Call Manager while it's still in place, SIP trunking, Direct Routing/Operator Connect. Work alongside the Telecom Engineer on the voice migration - cutovers, dial plan changes, and decommissioning old systems. Test and validate UC/telephony changes and cutovers before go-live and troubleshoot call quality and connectivity issues as they come up. Help move life-safety and emergency POTS lines to POTS in a Box without losing E911 compliance along the way. Keep dial plans, configs, and telephony documentation current, and train the broader support team on telephony troubleshooting and escalation. Mobility & Device Management: Administer our MDM/MAM platform (Intune or similar) - provisioning, compliance, and security policy. Own the mobile and endpoint device lifecycle: ordering, provisioning, refresh cycles, and retirement. Track Telecom Expense Management - review carrier bills, catch overspend, find savings. Enforce device policy and monitor compliance across both corporate-owned and BYOD mobile devices. Train support staff on mobility troubleshooting and device management procedures. Vendor & Project Work: Coordinate directly with AV, UC, carrier, and mobility vendors on installs, refreshes, and service issues. Help build and track project plans and KPIs for AV, telephony, and mobility work. Flag and report cost savings as old systems and lines get retired. Collaboration: Work with the Collaboration & Digital Experience team so AV, telephony, and mobility tools fit cleanly into the Teams/Microsoft 365 experience. Coordinate with Networking on bandwidth and site readiness before AV/UC rollouts. Partner with the Service Desk Manager to equip the front-line support team with the documentation, training, and escalation paths they need for executive and leadership-facing issues. Qualifications: Bachelor's degree in IT, Telecommunications, or related field, or equivalent hands-on experience. 5+ years hands-on experience in enterprise AV, conferencing, and/or telephony. Real experience with room systems (Teams Rooms, Cisco Webex) and AV control gear (Crestron, Extron). Working knowledge of enterprise telephony/UC (Cisco Call Manager, Teams Phone, SIP trunking). Experience with MDM/MAM (Intune or similar) and device lifecycle management. Strong testing and validation discipline, with the ability to train and mentor other team members on AV, UC/telephony, and mobility systems. Strong vendor coordination and documentation skills. Able to travel to sites as needed for installs, events, and cutovers.

Job Description Location: Naperville, IL - Initial hybrid 3x/week onsite, transitioning to remote Pay: 130k-160k+ BOE No 3rd parties please MMD Services is partnering with a long-standing client, a well-established national organization with exceptional employee tenure, on a major cloud modernization initiative. MMD has partnered with hiring managers and senior leadership within this org for the last 10 years and all presented candidates will be shortlisted. We're looking for a seasoned infrastructure engineer who understands both legacy and modern cloud technologies and can bring practical experience, technical leadership, and fresh ideas to the team. What You'll Be Doing: Take ownership of AWS infrastructure engineering across EC2, S3, VPC, and related services. Help introduce Terraform and Infrastructure as Code into an environment currently relying on manual provisioning and management. Collaborate with Microsoft and internal engineers on a large-scale VMware-to-Azure migration. Identify and resolve technical challenges involving legacy applications, Windows Server, VMware, and hybrid infrastructure. Evaluate existing cloud environments and recommend improvements to architecture, automation, performance, and reliability. Contribute to technical decisions and best practices across AWS, Azure, and on-premises infrastructure. What We're Looking For: 10+ years of progressive infrastructure engineering experience, with a strong foundation in traditional on-premises environments. Hands-on experience migrating legacy VMware/Windows workloads into Azure. Strong AWS infrastructure experience, including EC2, S3, VPC, and IAM. Experience with Terraform and Infrastructure as Code, ideally including implementing automation in traditional environments. Strong background in VMware/vSphere, Windows Server, Active Directory, and legacy enterprise applications. Hands-on Azure experience, including Azure Portal, virtual machines, storage, and networking. Ability to work independently, troubleshoot complex environments, and contribute meaningful technical recommendations. Nice to Have: Azure Migrate, Azure Site Recovery, Azure Monitor, or Azure Backup. CloudFormation, Ansible, or PowerShell. Cloud security, monitoring, backup, and disaster recovery experience. Why This Opportunity? You'll work alongside an experienced infrastructure team and Microsoft implementation resources on a significant modernization initiative. The environment combines traditional enterprise systems with modern cloud technologies, giving you the opportunity to apply your past migration experience, help introduce new automation practices, and influence technical improvements. About MMD Services: MMD Services is a Chicago-based boutique IT recruiting firm with over 20 years of established client relationships. We work directly with hiring leadership and take a personalized, quality-over-quantity approach to recruiting. MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification in accordance with applicable federal, state, and local laws.

Job Description About the job About ACB The Advertising Checking Bureau (ACB) is a powerhouse in channel marketing, managing over $6B in annual reward programs for 200+ leading brands. We specialize in Co-op Advertising, MDF Programs, Consumer Rebates, and Channel Spiff Programs across consumer and B2B markets. Our award-winning team of full-time, U.S.-based professionals delivers exceptional results through decades of experience and cutting-edge analytics. Your Mission Build and lead the infrastructure backbone that powers billions in channel marketing. As the IT Network and Infrastructure Manager, you'll have direct responsibility for ACB's entire IT infrastructure-servers, networks, virtualization, storage, and backup systems. You'll provide strategic leadership while maintaining hands-on involvement in critical projects, mentor a talented infrastructure and security team, and ensure ACB's infrastructure is reliable, scalable, and secure. What You'll Do Leadership & Strategic Planning Hire, train, and lead IT Infrastructure and Security personnel Conduct performance appraisals and facilitate professional development Design and maintain enterprise infrastructure architecture including server, network, storage, and virtualization layers Develop multi-year infrastructure roadmap aligned with business growth Collaborate closely with IT Development Manager to ensure alignment Infrastructure & Virtualization Management Oversee Windows Server environments (2003, 2008, 2012, 2016/2019/2022) including Active Directory, DNS, DHCP, and Group Policy Manage VMware ESXi infrastructure (7.x, 8.x) including vCenter, HA, FT, and DRS Plan and execute server hardware refreshes, OS upgrades, and VMware upgrades Design and maintain enterprise network architecture including LAN, WAN, and wireless networks Manage network switching infrastructure (Cisco, Aruba, Dell) and firewall infrastructure (FortiGate) Storage, Backup & Business Continuity Manage enterprise storage systems including HPE Alletra/Nimble (iSCSI), SAN, and NAS (Synology) Oversee backup infrastructure including Veeam, disk backup, tape libraries, and cloud backup Develop and maintain Business Continuity and Disaster Recovery plans Conduct annual disaster recovery testing and implement infrastructure redundancy Operations & Vendor Management Maintain on-call status for infrastructure issues; serve as escalation point Monitor infrastructure health through monitoring tools (Zabbix) and alerting systems Implement capacity management program and forecast future infrastructure needs Manage relationships with infrastructure vendors (Dell, HP, Cisco, Fortinet, VMware, Microsoft) Ensure infrastructure operations comply with SOC 1 and SOC 2 What You Bring Required Bachelor's degree in Information Technology, Computer Science, Network Engineering, or related field (or equivalent experience) Minimum 7 years in IT infrastructure with at least 3 years in leadership/management Proven ability to hire, develop, and lead technical teams Windows Server: Deep knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, PowerShell Virtualization: Expertise in VMware ESXi 7.x/8.x, vCenter, vMotion, HA/DRS/FT Network Equipment: Cisco switches, layer 2/3 switching, VLANs, routing protocols Firewalls: FortiGate firewalls, firewall policies, NAT, VPN Storage: HPE Alletra/Nimble (iSCSI), SAN/NAS technologies (Synology), backup systems (Veeam), cloud backup Network Fundamentals: TCP/IP, subnetting, routing, switching, DNS, DHCP, VPN Strong communication skills to explain technical concepts to non-technical stakeholders Preferred Certifications VMware: VCP, VCAP Cisco: CCNA, CCNP Microsoft: MCSA/MCSE, Azure Administrator Storage: NetApp Certified Data Administrator (NCDA) Security: Security+, CISSP Additional Preferred Experience with SOC 2 or similar compliance frameworks Cloud platform understanding (AWS, Azure) Experience with monitoring tools (Zabbix) Success Profile Technical depth with strategic vision Leadership excellence through projects and incidents Calm under pressure during infrastructure outages Customer service focus with strong relationship management High standards for infrastructure reliability and performance Why Choose ACB? Join a strategic leadership role where you directly impact how 200+ Fortune 500 brands manage billions in channel marketing programs. Report directly to the Director of IT and lead a talented team while staying hands-on with enterprise infrastructure technologies. Shape ACB's infrastructure strategy in Memphis, TN with authority over architecture, capacity planning, hardware procurement, and vendor management. Ready to lead the infrastructure that powers channel marketing's biggest programs? Apply today and build the foundation for ACB's future.

Job Description Job Title:Sr. Business Systems Analyst - Oracle OTM/GTM Location:Seattle,WA (Hybrid) Long Term We are seeking a Senior Business Systems Analyst with strong expertise in Oracle Transportation Management (OTM) , Oracle Global Trade Management (GTM) , and Oracle ERP Cloud . The ideal candidate will have 8+ years of experience implementing and supporting transportation, logistics, and supply chain solutions, with hands-on experience in OTM/GTM configuration, integrations, and business process optimization. Key Responsibilities: Gather and analyze business requirements for transportation, logistics, trade compliance, order management, and inventory processes. Configure and support Oracle OTM/GTM, including workflows, automation agents, shipment planning, freight management, screen sets, and manager layouts. Design and support integrations between Oracle OTM/GTM, Oracle ERP Cloud (OM, Inventory, Shipping), and external partners using OIC, REST/SOAP APIs, and EDI. Troubleshoot production issues, perform root-cause analysis, and support application enhancements. Collaborate with business users, technical teams, and vendors throughout the project lifecycle. Develop functional specifications, test scenarios, documentation, and training materials. Support Oracle Cloud upgrades and leverage AI/ML capabilities to improve transportation and supply chain operations. Required Qualifications: 8+ years of Oracle Supply Chain, Transportation, or Enterprise Applications experience. Strong hands-on experience with Oracle OTM and GTM. Experience with Oracle ERP Cloud Order Management, Inventory, and Shipping modules. Knowledge of OIC, EDI, REST/SOAP integrations, carriers, 3PLs, and logistics operations. At least 2 full lifecycle Oracle implementation projects. Strong analytical, communication, and stakeholder management skills. Bachelor's degree in computer science, Information Systems, Supply Chain, or a related field required Preferred: Oracle OTM/GTM or Oracle Cloud certifications. Experience in manufacturing, food & beverage, logistics, or process manufacturing industries. Exposure to Oracle AI/ML and GenAI capabilities within Fusion Applications and OIC.

Pay Range: $100.00hr - $110.00hr Job Overview: Lead project management activities for a $100M+ enterprise SAP ERP Transformation Program, managing governance, reporting, delivery tracking, and stakeholder communication across international teams. Coordinate a cross-functional team of 20+ resources, ensuring project milestones, risks, dependencies, and deliverables remain on track while driving execution in a fast-paced transformation environment. Scope of services & key deliverables: Lead project management activities for a $100M+ enterprise SAP ERP Transformation Program. Manage project governance, reporting, delivery tracking, and stakeholder communication across teams in Europe and the Americas. Key skills & responsibilities: Manages and directs work across a program - between multiple projects and teams in an organization. Ensures the goals of the program are aligned with the goals of the organization. Develops new programs to support the strategic direction of the organization. Evaluates the program to assess strength and identify areas of improvement. Analyzes and mitigates program risk. Proven SAP Project Management experience leading large-scale ERP/SAP transformation programs. Exceptional communication and stakeholder management skills with the ability to manage executive-level reporting. Experience managing global project teams across multiple regions and coordinating complex workstreams. Strong attention to detail with the ability to manage granular project updates while maintaining delivery timelines. Comfortable working in a dynamic, high-paced enterprise environment with multiple stakeholders. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $25.20hr - $27.63hr Job Overview: The Digital Campaign Specialist is responsible for supporting and executing multi-channel digital campaigns within an internal digital agency environment, with a focus on quality, timeliness, and optimizing the digital customer journey. This role ensures the timely and high-quality delivery of integrated digital campaigns across multiple drive-to channels, including search, digital and social advertising, email with clear and connected calls to action, and web implementation featuring optimized content, creative execution, and intuitive user flows that deliver best-in-class customer experiences while driving awareness, preference, and demand for the organization's brand and products. Reporting to the Head of Digital Campaign Management, this individual contributor role requires strong expertise in multi-channel campaign implementation, campaign assembly, coordination, and execution to successfully deliver client projects. The Digital Campaign Specialist plays a key role in enhancing customer experience and contributing to measurable business outcomes through high-quality digital campaign delivery. This position serves as the primary liaison between Key Account Managers, Business, Marketing and Communications, Digital Channel teams, and Social Media teams to ensure seamless collaboration, alignment, and successful campaign execution. Primary Duties and Responsibilities: Consults on and executes digital customer journeys across web and email channels, including campaign and event landing pages, email creation and automation, and organic keyword research, ensuring high-quality implementation and adherence to digital marketing best practices. Participates actively in campaign kick-off meeting, ensures complete understanding of campaign brief, intent, and details. Accountable for ensuring quality and searchability of content and coordination of artifact development, campaign coding, creation of landing and event pages (as appropriate), set up emails and flow, search ads, vanity URLs/redirects. Consults on content and creative execution for web, emails, search ads, of web within pre-designed templates and answers channel-specific questions and recommends data-driven solutions based on best practices. Coordinates campaign launch; creates and publishes channel content and creative, landing and event pages, emails, activates digital ads as appropriate (search); conducts A/B testing for email, search ads and landing pages as appropriate; manages and delivers collected leads from campaigns and events to region or country CRM teams. Ensures campaign flow, roll-out and publishing of deliverables are met; ensures end-to-end assembly and quality of campaign implementation. Engages subject matter experts (SMEs) as appropriate to bring campaign to production. Ensures quality of customer interactions and promotes a best-in-class customer journey. Prepares and distributes campaign instructions package to countries that are part of the campaign roll-out, collects any country feedback or additional requirements, coordinates additional needs back to BA or region. Keeps attention on campaign results to capture and further apply best practices. Consults on optimization opportunities. Experience / Skills / Qualifications: Bachelor's degree in Marketing, Information Science, Digital/Interactive Communications Design, or a related field required. 3+ years of experience in digital marketing, with demonstrated success supporting and executing digital campaigns. Experience implementing multi-channel digital campaigns, channel drive-to strategies, and/or web design initiatives. Hands-on experience with one or more digital marketing channels, including email marketing, demand generation landing pages and forms, search (organic and paid), content management systems (CMS), and web design. Strong understanding of the digital marketing technology landscape and multi-channel campaign execution. Ability to advise stakeholders on digital marketing best practices, including web and email optimization, to drive effective campaign outcomes. Strong interpersonal, communication, analytical, and problem-solving skills, with the ability to collaborate effectively across cross-functional teams. Experience collaborating with global stakeholders across regions and cross-functional teams. Knowledge of digital campaign processes, campaign assembly, deployment, and optimization across multiple digital channels. Experience with digital marketing platforms such as Sprinklr, Eloqua, and Scrivito CMS preferred. Self-motivated with a solid understanding of current digital marketing technologies, trends, and best practices. Proven ability to manage multiple priorities, balance competing deadlines, and deliver high-quality work in a fast-paced environment. Strong sense of ownership and accountability, with the ability to independently manage projects from initiation through completion. Exceptional analytical skills, attention to detail, and commitment to delivering high-quality results. Preferred Candidate Attributes: Experience collaborating with multiple global stakeholders across regions and functions. Strong interpersonal and communication skills, combined with excellent analytical and problem-solving abilities. A self-starter mindset with a solid understanding of current digital marketing technologies and best practices. A passion for learning, adopting new technologies, and applying innovative approaches across digital platforms. The ability to effectively prioritize multiple projects while performing well under tight deadlines and changing priorities. A proactive, highly motivated approach with a strong sense of ownership and accountability for project outcomes. Exceptional analytical skills with meticulous attention to detail and a commitment to delivering high-quality work. Passion for learning and adopting emerging technologies to continuously improve digital experiences and campaign performance. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $95.00hr - $100.00hr Job Overview: The organization is modernizing how employees communicate and collaborate. Over the next months, company-wide chat will move from Zoom Team Chat to Slack Enterprise, and content will be migrated from Box to Microsoft SharePoint and OneDrive. These programs touch every employee, every function, and external partners. The Technical Program Manager will lead these programs end to end, focusing on building alignment across senior stakeholders, working closely with Legal, Security, and Records Management, and driving organizational adoption. The ideal candidate has led large, cross-functional technology programs, understands organizational change management, and can quickly adapt to the technical landscape. Responsibilities: Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget. Design phased rollout and migration waves that balance business priorities, technical readiness, and organizational capacity for change. Coordinate internal teams, vendors, and professional services partners, holding all parties accountable to commitments. Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare. Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths. Build strong working relationships with business leaders across functions and regions, understanding their workflows and constraints. Partner early and continuously with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements. Prepare clear, concise executive communications and status reporting, including candid assessments of risk. Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preference. Develop and execute a change management strategy covering audience analysis, communications, training, and support. Build and lead a Champions Network that drives peer-to-peer adoption and provides feedback to the program team. Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees. Define clear guidance on how collaboration tools fit together (for example, when to use Slack versus Microsoft Teams, or SharePoint versus OneDrive). Define and track adoption metrics, and adjust the approach based on data and user feedback. Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements. Understand migration tooling, data volumes, and content complexity well enough to identify risks and make informed trade-offs. Drive standards for platform governance, such as channel naming, app and integration approval, site provisioning, and guest access. Requirements: 7+ years of program or project management experience, including leading large, cross-functional technology initiatives that affected a broad employee population (for example, ERP, infrastructure, end-user computing, or enterprise application rollouts). Demonstrated experience leading change management and driving user adoption, not just technical delivery. Track record of managing senior stakeholders, building governance structures, and influencing without direct authority. Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements. Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences. Comfort with ambiguity and the ability to learn new platforms quickly. PMP, PgMP, or equivalent certification. Preferred: Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom. Experience with content or data migrations, including permissions and records retention considerations. Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services. Familiarity with change management frameworks such as Prosci ADKAR. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $40.00hr - $45.00hr Job Overview: This position is responsible for managing and maintaining data center infrastructure to ensure seamless operations and peak performance. The candidate will evaluate and design optimal placement for all data center hardware, including initial implementation, upgrades, and decommissioning of outdated equipment. The candidate will understand and manage electrical requirements, load balancing, and cooling systems to maintain efficiency and prevent hardware failures. The candidate must provide operational oversight by guiding external parties conducting work within the data center, ensuring compliance with best practices and security protocols. Responsibilities: Perform daily inspections of critical infrastructure and data center grounds, including monitoring power, cooling, and various other systems for a facility operating 24/7/365. Partner with Facilities Management to manage HVAC, power systems, and other essential components required for continuous operation, including UPS units, generators, automatic transfer switches, switchgear, chillers, and power meters. Diagnose and resolve hardware issues with cabling and power. Manage cabinet and data floor operations, including balancing power, environmental controls, and weight distribution on data center floors. Manage capacity planning by monitoring system performance and ensuring sufficient resources for future growth. Keep management informed of significant developments occurring at the data center. Monitor, resolve, and update all assigned IT service management tickets. Manage expectations of managers, employees, and agency partners. Lead and execute projects within the division. Candidate Profile: Three-plus years of experience in a commercial electrical environment, data center management, commercial HVAC, or a related field. Additional experience in commercial electrical environments, data center management, commercial HVAC, or related fields. Strong background in computer hardware and software support, systems analysis, systems support, or computer operating systems. Effective communication skills with the ability to convey ideas clearly and engage with a diverse audience. Strong foundation in delivering exceptional customer service to both internal and external stakeholders. Demonstrated self-management abilities to work independently and take initiative. Proficiency in team building, motivational skills, and promoting teamwork. Capability to maintain composure in challenging situations. Strong organizational skills for efficient task and time management. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.