Technical Implementation Engineer

The Services Technical Implementation Engineer plays a critical role in advancing high-quality cardiovascular care by enabling reliable, well-integrated clinical technology solutions. This position deploys, configures, and upgrades cardiology information systems-including servers, workstations, and specialized medical software-to support patient care, operational efficiency, and regulatory compliance.

Working closely with healthcare providers and internal teams, the engineer partners with customers to deliver tailored implementations that align technology with real-world clinical workflows. Responsibilities span system installation, quality assurance, troubleshooting, and transition to support, with a focus on accuracy, accountability, and continuous improvement. Through hands-on technical expertise and collaborative problem-solving, this role directly contributes to improved care delivery and long-term customer success.

MAJOR RESPONSIBILITIES:

• Deploy and configure cardiology software and hardware solutions.
• Perform installations, upgrades, system testing, benchmarking, validation, documentation, and final quality assurance to ensure systems meet functional, performance, and quality standards prior to customer delivery.
• Collaborate with clients to design and implement optimal system configurations.
• Conduct onsite asset reviews and ensure smooth handoff to support teams.
• Manage hardware and parts lifecycle during implementations, including inventory tracking, replacements, issue resolution, and associated documentation.
• Provide Tier 2 technical support during implementation, including advanced troubleshooting of hardware, software, operating systems, databases (SQL), and network-related issues.
• Analyze and evaluate technical issues that arise during implementation to identify root causes and implement corrective actions.
• Maintain accurate records and adhere to defined implementation processes.
• Recommend best practices and provide management with feedback and ideas to support continuous process and product improvement.
• Contribute as a valued member of a diverse and dynamic team.

CONDITIONS OF EMPLOYMENT:

• Work schedule primarily runs Thursday through Tuesday to align with project needs.
• Compliance with client-specific requirements (e.g., immunizations, PPE, drug-free workplace policy).
• Reliable transportation for coverage area.

QUALIFICATIONS:

• High school degree or equivalent
• 3-5 years of IT experience, preferably in healthcare or medical systems
• Strong knowledge of Windows Server environments, SQL Server, Active Directory, and networking protocols, with advanced troubleshooting experience across Microsoft operating systems and hardware
• Strong understanding of network topology and common networking protocols used in clinical system environments
• Experience supporting enterprise-scale clinical or information systems within structured quality or compliance frameworks
• Experience working within defined quality management or enterprise imaging systems
• Experience with Microsoft Office Suite and standard office equipment, including computers and smartphones.
• Experience using medical test equipment and hand tools
• Certifications such as MCSE, A+, or Security+ are a plus
• Excellent communication, organizational, and customer service skills
• Professional manner, appearance, and discretion in engaging customers
• Self-guided and able to work independently
• Willingness and eligibility to travel frequently, on short notice, including internationally

PHYSICAL REQUIREMENTS:

• Carry and monitor company phone, be available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law
• Flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary
• Frequently stand, walk, stoop, kneel, twist, crawl, and extended reach
• Lift carry, push, or pull up to 20 pounds, occasionally up to 80 pounds, with assistance available
• Regular grasping and repetitive hand movements

BENEFITS:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance