Provide frontline technical support to business clients across the Denver metro area, resolving user, device, server, and network issues. Manage service tickets, document work, perform onsite visits, and follow established service and escalation processes.
Responsibilities
- Resolve end-user, device, server, and infrastructure issues across client environments.
- Perform onsite service visits at client locations.
- Manage and close service tickets while meeting quality standards.
- Document work clearly and completely in the ticketing system.
- Communicate with clients and coordinate with the service desk and leadership.
- Follow established processes, escalation paths, schedules, and service standards.
Required Skills
- Windows 10/11 troubleshooting
- Windows Server troubleshooting
- Microsoft 365 administration
- Exchange Online
- Entra IDTCP/IP, DNS, DHCP, VLANs, and basic routing
- Business firewall configuration and troubleshooting
- VPN troubleshooting
- Switch and wireless infrastructure support
- Endpoint protection, patching, and endpoint lifecycle management