TSG - The Sheridan Group seeks a Technology Solutions Specialist to support digital tools that power strategic communications and public affairs campaigns. In this role, you will configure and maintain CRM, advocacy, email, and analytics platforms; troubleshoot user issues; and partner with consultants to translate campaign goals into effective technology workflows. You will help implement data integrations, QA-test new features, and produce performance dashboards. The ideal candidate combines technical aptitude with curiosity about policy, politics, and media, and thrives in a collaborative, fast-paced, client-centered environment.
Responsibilities
- Configure and maintain CRM, advocacy, and email marketing platforms for client campaigns
- Troubleshoot user and system issues and provide day-to-day technical support to internal teams
- Translate campaign goals into technical workflows, segments, and automation rules
- Implement and monitor data imports, exports, and integrations between key systems
- Conduct QA testing on new features, lists, and campaign setups to ensure accuracy
- Build and maintain dashboards and reports on campaign performance and engagement metrics
- Collaborate with consultants to recommend technology solutions that improve campaign impact
- Document processes, configurations, and best practices for internal stakeholders
Required Skills
- Marketing automation platforms
- CRM administration
- Data analysis and reporting
- Campaign performance analytics
- API and data integrations
- SQL or database querying
- Excel or Google Sheets (advanced)
- QA testing
- Digital advocacy platforms
- Email marketing tools (e.g., Mailchimp, Campaign Monitor)