About the Job: Provide advanced domain-specific technical support to our customers, with an understanding of partnering domains. Represents voice of the customer, finding pain points for customers in their domain. Help with troubleshooting and resolving customer-facing incidents and requests related to technology products and services in a domain. Activities include working on issues of greater complexity that require more advanced analysis and troubleshooting. Actively contributing both updating and creating knowledge for our customers. What You'll Do: Follow customer support processes and best practices to open and resolve customer incidents and requests. Property documents incident details including customer perceived issue, customer goal, incident type, business application, work updates, and resolution notes. Consistently links incidents worked on to the problem record for the issue. Respond to customer inquiries and provide prompt expert solutions to their complex technical issues. Help customers in a professional and empathetic manner. Analyze and diagnose common and moderately complex issues. Effectively use knowledge bases and provided troubleshooting tools to provided solutions or workarounds. Independently contribute to the knowledge base by both creating and updating support articles to improve resolution of issues. Based on incident trends for customer pain points, proactively creates new and updates existing knowledge articles for both customers and support teams. Shows consistent technical knowledge and business acumen of the applications and services supported. Has relevant business and technical knowledge of partnering domains and their integrated systems. Represents voice of the customer for their domain, finding and communicating customer pain points. Champion for technology needs of customers and proactively finds issues affecting them. Work across domains and teams to engage on the resolution of issues. Collaborates with the team in addressing escalated customer incidents from engagement, communication, and resolution. Finds recurring customer-facing trends and pain points in the incidents they work on. Collaborates with team members to support the problem management process by opening problem records when paint points are found. Understands the roles and responsibilities of different support levels and knows when to elevate incidents. Collaborates with cross-functional teams, including Tier 1, Tier 2, and Tier 3 (engineering), to escalate and coordinate the resolution of issues. Collaborates with team members to implement enterprise best practices, while driving efficient incident resolution. Performs incident analysis of all customer incidents in their domain and is familiar with all problem records in their domain. Links incidents to the right problem record and opens new problem records when a trend is not yet documented. What You'll Bring to the Role: Bachelor's degree in computer science, information technology, management information systems, a related field, or equivalent work experience. 5+ years of mainframe application development and support experience. 3-5 years of insurance application development and support experience. 2+ years of software engineering, debugging, analysis, and documentation experience. Experience providing technical or nontechnical customer support using industry standards and a customer-focused approach. Knowledge of automation, ITIL practices, and tools such as ServiceNow, Zendesk, Dynatrace, and ELK. Experience collaborating with offshore support resources, business teams, and digital product teams. Strong technical and business aptitude, including the ability to analyze and resolve application and technology issues. General understanding of application architecture, system integration, software development, deployment methods, and release management. Proficiency with Agile methodologies and Jira for planning and work management. Strong written and verbal communication, interpersonal, and problem-solving skills. Self-motivated and able to work independently in a collaborative environment with limited direction. Ability to navigate ambiguity, take ownership, and advocate for the customer. Commitment to continuous learning and expanding technical and business knowledge. Skills you have: Incident, Problem, & Knowledge Management-Responds to crises or urgent situations within a domain to mitigate immediate and potential threats; uses mitigation, preparedness, and response and recovery approaches to manage issues and restore services. Applies problem solving methods to identify and understand problems, conduct root cause analysis, and resolve issues. Documents and shares findings to achieve faster incident resolution, provide consistent customer experiences, and provide a blueprint for continuous improvement. Domain Expertise-Provides solutions and support in decision making based on the expertise in a particular domain with in-depth knowledge of methodologies, features, best practices, and limitations. Communicates insights and opportunities from a dataset, using narratives, visualizations, and analysis. Customer Support-Captures customer information for inquiry and analysis in an organized, clear, and consistent manner; leverages knowledge of trends affecting customer to help them make informed decisions and communicates with the customer and the field. Uses customer intelligence to solve problems, demonstrate patience and understanding, ensure customer satisfaction by knowing the customer and audience and resolve customer complaints efficiently. Customer Centricity-Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success. Software Problem Solving-Conducts in-depth analysis of technology needs, issues, and roadblocks within assigned scope, applies experience and expertise to apply best practices, explore the "art of possible", and deliver blueprints for the most effective and efficient solutions. Detects and removes existing and potential errors in software code or a system that can cause it to behave unexpectedly or operate incorrectly. Leverages common software tools/debuggers and logical thinking for root causing issue. IT Service Management-Develops and implements the ITSM (IT Service Management) roadmap through a structured methodology consisting of best practices for strategizing, defining, designing, planning, delivering, and supporting IT services. Implements industry leading framework, ITIL (IT Infrastructure Library). Cross Functional Partnering & Planning-Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals. Compensation Range: Pay Range - Start: $81,280.00 Pay Range - End: $121,920.00 Geographic Specific Pay Structure: Structure 110: $89,440.00 USD - $134,160.00 USD Structure 115: $93,440.00 USD - $140,160.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Agile Methodology (NM), Deployment Strategies (NM), Strategic Vision & Planning (NM), Incident, Problem, & Knowledge Management (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Customer Support (NM), Cross Functional Partnering & Planning (NM), Software & Technical Product Knowledge (NM), Customer Centricity (NM), Analytical Thinking (NM), Client Advocacy (NM), Vendor Management (NM), Software Problem Solving (NM), Stakeholder Relationship (NM), Talent Development & Planning (NM), IT Service Management (NM), Accountability (NM), Strategic Thinking (NM), Adaptive Communication (NM), Domain Expertise (NM), Business Influence (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:General, Location:Franklin, WI-53132 Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer . click apply for full job details
11/10/2026
Full time
About the Job: Provide advanced domain-specific technical support to our customers, with an understanding of partnering domains. Represents voice of the customer, finding pain points for customers in their domain. Help with troubleshooting and resolving customer-facing incidents and requests related to technology products and services in a domain. Activities include working on issues of greater complexity that require more advanced analysis and troubleshooting. Actively contributing both updating and creating knowledge for our customers. What You'll Do: Follow customer support processes and best practices to open and resolve customer incidents and requests. Property documents incident details including customer perceived issue, customer goal, incident type, business application, work updates, and resolution notes. Consistently links incidents worked on to the problem record for the issue. Respond to customer inquiries and provide prompt expert solutions to their complex technical issues. Help customers in a professional and empathetic manner. Analyze and diagnose common and moderately complex issues. Effectively use knowledge bases and provided troubleshooting tools to provided solutions or workarounds. Independently contribute to the knowledge base by both creating and updating support articles to improve resolution of issues. Based on incident trends for customer pain points, proactively creates new and updates existing knowledge articles for both customers and support teams. Shows consistent technical knowledge and business acumen of the applications and services supported. Has relevant business and technical knowledge of partnering domains and their integrated systems. Represents voice of the customer for their domain, finding and communicating customer pain points. Champion for technology needs of customers and proactively finds issues affecting them. Work across domains and teams to engage on the resolution of issues. Collaborates with the team in addressing escalated customer incidents from engagement, communication, and resolution. Finds recurring customer-facing trends and pain points in the incidents they work on. Collaborates with team members to support the problem management process by opening problem records when paint points are found. Understands the roles and responsibilities of different support levels and knows when to elevate incidents. Collaborates with cross-functional teams, including Tier 1, Tier 2, and Tier 3 (engineering), to escalate and coordinate the resolution of issues. Collaborates with team members to implement enterprise best practices, while driving efficient incident resolution. Performs incident analysis of all customer incidents in their domain and is familiar with all problem records in their domain. Links incidents to the right problem record and opens new problem records when a trend is not yet documented. What You'll Bring to the Role: Bachelor's degree in computer science, information technology, management information systems, a related field, or equivalent work experience. 5+ years of mainframe application development and support experience. 3-5 years of insurance application development and support experience. 2+ years of software engineering, debugging, analysis, and documentation experience. Experience providing technical or nontechnical customer support using industry standards and a customer-focused approach. Knowledge of automation, ITIL practices, and tools such as ServiceNow, Zendesk, Dynatrace, and ELK. Experience collaborating with offshore support resources, business teams, and digital product teams. Strong technical and business aptitude, including the ability to analyze and resolve application and technology issues. General understanding of application architecture, system integration, software development, deployment methods, and release management. Proficiency with Agile methodologies and Jira for planning and work management. Strong written and verbal communication, interpersonal, and problem-solving skills. Self-motivated and able to work independently in a collaborative environment with limited direction. Ability to navigate ambiguity, take ownership, and advocate for the customer. Commitment to continuous learning and expanding technical and business knowledge. Skills you have: Incident, Problem, & Knowledge Management-Responds to crises or urgent situations within a domain to mitigate immediate and potential threats; uses mitigation, preparedness, and response and recovery approaches to manage issues and restore services. Applies problem solving methods to identify and understand problems, conduct root cause analysis, and resolve issues. Documents and shares findings to achieve faster incident resolution, provide consistent customer experiences, and provide a blueprint for continuous improvement. Domain Expertise-Provides solutions and support in decision making based on the expertise in a particular domain with in-depth knowledge of methodologies, features, best practices, and limitations. Communicates insights and opportunities from a dataset, using narratives, visualizations, and analysis. Customer Support-Captures customer information for inquiry and analysis in an organized, clear, and consistent manner; leverages knowledge of trends affecting customer to help them make informed decisions and communicates with the customer and the field. Uses customer intelligence to solve problems, demonstrate patience and understanding, ensure customer satisfaction by knowing the customer and audience and resolve customer complaints efficiently. Customer Centricity-Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success. Software Problem Solving-Conducts in-depth analysis of technology needs, issues, and roadblocks within assigned scope, applies experience and expertise to apply best practices, explore the "art of possible", and deliver blueprints for the most effective and efficient solutions. Detects and removes existing and potential errors in software code or a system that can cause it to behave unexpectedly or operate incorrectly. Leverages common software tools/debuggers and logical thinking for root causing issue. IT Service Management-Develops and implements the ITSM (IT Service Management) roadmap through a structured methodology consisting of best practices for strategizing, defining, designing, planning, delivering, and supporting IT services. Implements industry leading framework, ITIL (IT Infrastructure Library). Cross Functional Partnering & Planning-Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals. Compensation Range: Pay Range - Start: $81,280.00 Pay Range - End: $121,920.00 Geographic Specific Pay Structure: Structure 110: $89,440.00 USD - $134,160.00 USD Structure 115: $93,440.00 USD - $140,160.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Agile Methodology (NM), Deployment Strategies (NM), Strategic Vision & Planning (NM), Incident, Problem, & Knowledge Management (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Customer Support (NM), Cross Functional Partnering & Planning (NM), Software & Technical Product Knowledge (NM), Customer Centricity (NM), Analytical Thinking (NM), Client Advocacy (NM), Vendor Management (NM), Software Problem Solving (NM), Stakeholder Relationship (NM), Talent Development & Planning (NM), IT Service Management (NM), Accountability (NM), Strategic Thinking (NM), Adaptive Communication (NM), Domain Expertise (NM), Business Influence (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:General, Location:Franklin, WI-53132 Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer . click apply for full job details
About the Job: We are looking for an Asst Dir Tech Ops to Lead the response when critical technology services are disrupted and drive lasting improvements that help prevent future outages. As Assistant Director of Major Incident & Problem Management, you'll lead enterprise processes, governance, and operational execution to restore services quickly, eliminate systemic root causes, and strengthen service reliability, stability, and customer experience. You'll serve as the enterprise authority for Major Incident and Problem Management, partnering across technology and business teams and leveraging ServiceNow, operational analytics, and configuration management data to improve operational resilience. What You'll Do: Lead enterprise Major Incident Management. Own governance, standards, policies, procedures, and operational readiness to support a consistent, effective response to critical service disruptions. Direct major incident response and recovery. Coordinate technical, operational, vendor, and business teams through incident command, bridge management, escalations, and recovery activities to restore critical services quickly. Guide executive and stakeholder communications. Deliver clear, timely, and consistent updates during major outages so leaders and business partners understand service impacts and recovery progress. Strengthen 24x7 response readiness. Oversee incident response coverage and on-call support models, and lead training, tabletop exercises, and simulations to prepare teams for high-severity events. Own enterprise Problem Management. Establish governance and root cause analysis standards, and ensure major incidents are evaluated for problem record creation and evidence-based investigation. Drive systemic issue resolution. Identify and prioritize recurring incidents, technology risks, and service reliability concerns based on business impact, risk, and recurrence trends. Maintain executive visibility into major problems and remediation plans. Lead and develop service management professionals. Coach Major Incident Managers, Problem Managers, and related team members, establish operational and performance goals, and foster accountability, collaboration, and continuous improvement. Use operational insights to improve reliability. Develop and monitor incident, problem, availability, and reliability metrics. Analyze outage and disruption trends to identify systemic weaknesses and improvement opportunities. Build cross-functional partnerships. Collaborate with Infrastructure, Applications, Cloud Operations, Site Reliability Engineering, Cybersecurity, Architecture, Service Desk, Change Management, Asset Management, and Configuration Management teams to strengthen operational resilience. Optimize ServiceNow service management capabilities. Serve as the business owner for Incident and Problem Management capabilities, partnering with platform teams to improve workflows, automation, integrations, reporting, and adoption across Incident, Problem, Knowledge, and Service Level Management. Ensure data quality, process integrity, and platform governance. What You'll Bring to the Role: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Eight or more years of experience in IT Operations, Service Management, Site Reliability Engineering, Infrastructure Operations, or Application Support. Five or more years of experience leading Major Incident Management, Problem Management, Site Reliability Engineering, or IT Operations teams. Strong knowledge of ITIL Incident and Problem Management practices, ServiceNow ITSM, Change Management, and Availability Management. Experience managing high-pressure Priority 1 and Priority 2 outages affecting critical business services. Strong crisis leadership and decision-making skills, with the ability to coordinate response efforts under pressure. Clear executive communication and stakeholder management skills, including the ability to communicate service impacts and recovery progress. Expertise in root cause analysis, structured problem-solving, operational governance, and continuous improvement. Ability to influence and collaborate across technical, business, and vendor teams. ServiceNow ITSM certification. (Preferred) Experience leading enterprise-scale, 24x7 operational support organizations. (Preferred) Experience implementing Problem Management and service reliability practices. (Preferred) Skills you have: Technology Reliabilit y- Clarify the reliability, resilience, monitoring, disaster recovery, and continuity outcomes the role owns. Incident Management - Align on the leader's responsibility during high-severity incidents and recovery coordination. IT Service Management - Confirm the maturity and scope of ITIL-based service strategy, delivery, and support expectations. Operational Excellence - Define expected improvements in operational risk, cost, efficiency, and measurable performance. Governance - Confirm governance forums, decision rights, controls, and cross-functional operating rhythms. Strategic Vision & Planning - Align the team's near-term roadmap with enterprise technology priorities and business demand. Talent Development & Planning - Clarify people-leadership expectations, capability building, succession planning, and team development. d Compensation Range: Pay Range - Start: $144,000.00 Pay Range - End: $216,000.00 Geographic Specific Pay Structure: Structure 110: $158,400.00 USD - $237,600.00 USD Structure 115: $165,600.00 USD - $248,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM), Strategic People Leadership (NM), Technology Reliability (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Process Improvement, Customer Centricity (NM), Engineering Expertise & Practices, Escalation Tracking (NM), Change Adaptability (NM), Analytical Thinking (NM), IT Service Management (NM), Accountability (NM), Talent Development & Planning (NM), Incident Management (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Business Influence (NM), Governance Framework Design (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
11/10/2026
Full time
About the Job: We are looking for an Asst Dir Tech Ops to Lead the response when critical technology services are disrupted and drive lasting improvements that help prevent future outages. As Assistant Director of Major Incident & Problem Management, you'll lead enterprise processes, governance, and operational execution to restore services quickly, eliminate systemic root causes, and strengthen service reliability, stability, and customer experience. You'll serve as the enterprise authority for Major Incident and Problem Management, partnering across technology and business teams and leveraging ServiceNow, operational analytics, and configuration management data to improve operational resilience. What You'll Do: Lead enterprise Major Incident Management. Own governance, standards, policies, procedures, and operational readiness to support a consistent, effective response to critical service disruptions. Direct major incident response and recovery. Coordinate technical, operational, vendor, and business teams through incident command, bridge management, escalations, and recovery activities to restore critical services quickly. Guide executive and stakeholder communications. Deliver clear, timely, and consistent updates during major outages so leaders and business partners understand service impacts and recovery progress. Strengthen 24x7 response readiness. Oversee incident response coverage and on-call support models, and lead training, tabletop exercises, and simulations to prepare teams for high-severity events. Own enterprise Problem Management. Establish governance and root cause analysis standards, and ensure major incidents are evaluated for problem record creation and evidence-based investigation. Drive systemic issue resolution. Identify and prioritize recurring incidents, technology risks, and service reliability concerns based on business impact, risk, and recurrence trends. Maintain executive visibility into major problems and remediation plans. Lead and develop service management professionals. Coach Major Incident Managers, Problem Managers, and related team members, establish operational and performance goals, and foster accountability, collaboration, and continuous improvement. Use operational insights to improve reliability. Develop and monitor incident, problem, availability, and reliability metrics. Analyze outage and disruption trends to identify systemic weaknesses and improvement opportunities. Build cross-functional partnerships. Collaborate with Infrastructure, Applications, Cloud Operations, Site Reliability Engineering, Cybersecurity, Architecture, Service Desk, Change Management, Asset Management, and Configuration Management teams to strengthen operational resilience. Optimize ServiceNow service management capabilities. Serve as the business owner for Incident and Problem Management capabilities, partnering with platform teams to improve workflows, automation, integrations, reporting, and adoption across Incident, Problem, Knowledge, and Service Level Management. Ensure data quality, process integrity, and platform governance. What You'll Bring to the Role: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Eight or more years of experience in IT Operations, Service Management, Site Reliability Engineering, Infrastructure Operations, or Application Support. Five or more years of experience leading Major Incident Management, Problem Management, Site Reliability Engineering, or IT Operations teams. Strong knowledge of ITIL Incident and Problem Management practices, ServiceNow ITSM, Change Management, and Availability Management. Experience managing high-pressure Priority 1 and Priority 2 outages affecting critical business services. Strong crisis leadership and decision-making skills, with the ability to coordinate response efforts under pressure. Clear executive communication and stakeholder management skills, including the ability to communicate service impacts and recovery progress. Expertise in root cause analysis, structured problem-solving, operational governance, and continuous improvement. Ability to influence and collaborate across technical, business, and vendor teams. ServiceNow ITSM certification. (Preferred) Experience leading enterprise-scale, 24x7 operational support organizations. (Preferred) Experience implementing Problem Management and service reliability practices. (Preferred) Skills you have: Technology Reliabilit y- Clarify the reliability, resilience, monitoring, disaster recovery, and continuity outcomes the role owns. Incident Management - Align on the leader's responsibility during high-severity incidents and recovery coordination. IT Service Management - Confirm the maturity and scope of ITIL-based service strategy, delivery, and support expectations. Operational Excellence - Define expected improvements in operational risk, cost, efficiency, and measurable performance. Governance - Confirm governance forums, decision rights, controls, and cross-functional operating rhythms. Strategic Vision & Planning - Align the team's near-term roadmap with enterprise technology priorities and business demand. Talent Development & Planning - Clarify people-leadership expectations, capability building, succession planning, and team development. d Compensation Range: Pay Range - Start: $144,000.00 Pay Range - End: $216,000.00 Geographic Specific Pay Structure: Structure 110: $158,400.00 USD - $237,600.00 USD Structure 115: $165,600.00 USD - $248,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM), Strategic People Leadership (NM), Technology Reliability (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Process Improvement, Customer Centricity (NM), Engineering Expertise & Practices, Escalation Tracking (NM), Change Adaptability (NM), Analytical Thinking (NM), IT Service Management (NM), Accountability (NM), Talent Development & Planning (NM), Incident Management (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Business Influence (NM), Governance Framework Design (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Cloud Security to join our Managed Services practice. Responsibilities: Manage cloud security posture across AWS and Azure environments, governing the review, prioritization, remediation, and reporting of security risks, misconfigurations, and compliance issues; Support secure adoption of cloud and AI-enabled services by implementing security baselines, guardrails, policies, and risk assessments across cloud platforms. Oversee cloud asset governance, including inventory accuracy, ownership accountability, lifecycle management, CMDB compliance, and visibility of unmanaged resources; Govern firewall security operations through Tufin and related platforms, ensuring policy compliance, risk reduction, audit readiness, and issue remediation. Manage cloud and firewall security exception processes, including risk acceptance, compensating controls, renewals, reporting, and regulatory compliance; Serve as a key liaison between cybersecurity, engineering, infrastructure, application, and risk teams to drive security governance and measurable risk reduction. Provides management coordination and oversight of Cyber Managed Services delivery across multiple engagements, ensuring high-quality service execution through effective collaboration with clients, KPMG stakeholders, and global delivery teams. Leads operational governance managed services, including incident, problem, and service request management, driving timely triage, escalation, resolution, stakeholder communications, and adherence to service level commitments. Oversees change and release management processes, operational escalations, and offshore/onshore delivery coordination, proactively managing risks, dependencies, resource requirements, and continuous service improvement initiatives. Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment. Qualifications: Minimum five years of recent cybersecurity experience, including cloud security, governance, risk management, security operations, or cloud architecture within complex enterprise environments Bachelor's degree in cybersecurity, information technology, computer science, engineering, or a related discipline Technical proficiency with AWS, Azure, IAM, Wiz, CSPM/CNAPP platforms, ServiceNow CMDB, firewall governance, and Tufin Experience supporting enterprise-scale AWS and Azure environments, including CSPM/CNAPP programs, multi-account governance models, and cloud security operating frameworks Solid experience managing vulnerability management, compliance, exception governance, KPI/KRI reporting, and risk-based remediation programs Demonstrated ability to influence stakeholders, coordinate cross-functional remediation efforts, and deliver measurable security and governance outcomes Ability to travel as needed Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: California Salary Range: $114095 - $268180 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
11/10/2026
Full time
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Cloud Security to join our Managed Services practice. Responsibilities: Manage cloud security posture across AWS and Azure environments, governing the review, prioritization, remediation, and reporting of security risks, misconfigurations, and compliance issues; Support secure adoption of cloud and AI-enabled services by implementing security baselines, guardrails, policies, and risk assessments across cloud platforms. Oversee cloud asset governance, including inventory accuracy, ownership accountability, lifecycle management, CMDB compliance, and visibility of unmanaged resources; Govern firewall security operations through Tufin and related platforms, ensuring policy compliance, risk reduction, audit readiness, and issue remediation. Manage cloud and firewall security exception processes, including risk acceptance, compensating controls, renewals, reporting, and regulatory compliance; Serve as a key liaison between cybersecurity, engineering, infrastructure, application, and risk teams to drive security governance and measurable risk reduction. Provides management coordination and oversight of Cyber Managed Services delivery across multiple engagements, ensuring high-quality service execution through effective collaboration with clients, KPMG stakeholders, and global delivery teams. Leads operational governance managed services, including incident, problem, and service request management, driving timely triage, escalation, resolution, stakeholder communications, and adherence to service level commitments. Oversees change and release management processes, operational escalations, and offshore/onshore delivery coordination, proactively managing risks, dependencies, resource requirements, and continuous service improvement initiatives. Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment. Qualifications: Minimum five years of recent cybersecurity experience, including cloud security, governance, risk management, security operations, or cloud architecture within complex enterprise environments Bachelor's degree in cybersecurity, information technology, computer science, engineering, or a related discipline Technical proficiency with AWS, Azure, IAM, Wiz, CSPM/CNAPP platforms, ServiceNow CMDB, firewall governance, and Tufin Experience supporting enterprise-scale AWS and Azure environments, including CSPM/CNAPP programs, multi-account governance models, and cloud security operating frameworks Solid experience managing vulnerability management, compliance, exception governance, KPI/KRI reporting, and risk-based remediation programs Demonstrated ability to influence stakeholders, coordinate cross-functional remediation efforts, and deliver measurable security and governance outcomes Ability to travel as needed Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: California Salary Range: $114095 - $268180 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Senior Associate, ServiceNow for our Consulting practice. Responsibilities: Lead development and implementation of ServiceNow solutions including configuration and workflow design and implementation Run the design of ServiceNow foundation set-up, applications and integration specifications Support clients in adopting ServiceNow governance, Software Development Life Cycle (SDLC), migration and testing best practices Prepare client facing and internal deliverables that are technology related Manage and facilitate development of client deliverables, executive summary read-outs and detail fact-based analyses as well as collaborate with diverse onshore/offshore teammates on the SDLC development process and agile methodologies Lead presentations of key solution design, technology architecture concepts and demonstrations to client stakeholders as well as working as part of a team to implement solutions in an Agile-SCRUM framework by writing epics and user stories Qualifications: Minimum three years of recent experience with ServiceNow or other Case Management, Knowledge Management Applications Bachelors degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience Full life cycle Service delivery implementation experience with large complex client delivery Strong understanding of ServiceNow functions, processes and best practices Experience with web technologies (XML, HTML, JavaScript, and Web Services) and working in a SaaS environment Excellent communication skills, both written and verbal Ability to travel as needed Must be authorized to work in the U.S without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H1B1, F-1, J-1, OPT, CPT or any employment-based visa) KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
11/10/2026
Full time
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Senior Associate, ServiceNow for our Consulting practice. Responsibilities: Lead development and implementation of ServiceNow solutions including configuration and workflow design and implementation Run the design of ServiceNow foundation set-up, applications and integration specifications Support clients in adopting ServiceNow governance, Software Development Life Cycle (SDLC), migration and testing best practices Prepare client facing and internal deliverables that are technology related Manage and facilitate development of client deliverables, executive summary read-outs and detail fact-based analyses as well as collaborate with diverse onshore/offshore teammates on the SDLC development process and agile methodologies Lead presentations of key solution design, technology architecture concepts and demonstrations to client stakeholders as well as working as part of a team to implement solutions in an Agile-SCRUM framework by writing epics and user stories Qualifications: Minimum three years of recent experience with ServiceNow or other Case Management, Knowledge Management Applications Bachelors degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience Full life cycle Service delivery implementation experience with large complex client delivery Strong understanding of ServiceNow functions, processes and best practices Experience with web technologies (XML, HTML, JavaScript, and Web Services) and working in a SaaS environment Excellent communication skills, both written and verbal Ability to travel as needed Must be authorized to work in the U.S without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H1B1, F-1, J-1, OPT, CPT or any employment-based visa) KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. This role is based at our h eadquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for the most important business processes at the world's largest organizations . click apply for full job details
11/10/2026
Full time
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. This role is based at our h eadquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for the most important business processes at the world's largest organizations . click apply for full job details
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal Applied AI Engineer Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. This role is based at our h eadquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. ABOUT THE TEAM Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. THE OPPORTUNITY As a Principal Applied AI Engineer, you will serve as the technical linchpin for applied AI on the team, bringing deep hands-on expertise in designing and operating production LLM systems and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity AI systems - spanning code generation, agents, retrieval, structured generation, tool use, model routing, evaluation, and observability - set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. WHAT YOU'LL DO Develop Clean Software: Architect, build, and optimize high-performance production LLM systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase - and the AI systems built on it - cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier and AI-powered application layers - from feature scoping through implementation. Build prototypes to de-risk novel AI approaches and establish the standards others build on. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. REQUIRED QUALIFICATIONS Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Production LLM Systems: Deep hands-on experience designing and operating production LLM systems. AI Systems Expertise: Demonstrated expertise across code generation, agents, retrieval, structured generation, tool use, model routing, evaluation, and observability. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Domain Expertise: Strong distributed-systems, API, security, and reliability foundations, with the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. PREFERRED QUALIFICATIONS Compilers & Program Analysis: Experience with compilers, program analysis, formal or executable specifications, or legacy modernization is strongly preferred. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $200,000-$350,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for the most important business processes at the world's largest organizations. Our platform is known for its unique power, reliability, and scale. We've been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X. Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process . click apply for full job details
11/10/2026
Full time
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal Applied AI Engineer Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. This role is based at our h eadquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. ABOUT THE TEAM Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. THE OPPORTUNITY As a Principal Applied AI Engineer, you will serve as the technical linchpin for applied AI on the team, bringing deep hands-on expertise in designing and operating production LLM systems and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity AI systems - spanning code generation, agents, retrieval, structured generation, tool use, model routing, evaluation, and observability - set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. WHAT YOU'LL DO Develop Clean Software: Architect, build, and optimize high-performance production LLM systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase - and the AI systems built on it - cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier and AI-powered application layers - from feature scoping through implementation. Build prototypes to de-risk novel AI approaches and establish the standards others build on. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. REQUIRED QUALIFICATIONS Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Production LLM Systems: Deep hands-on experience designing and operating production LLM systems. AI Systems Expertise: Demonstrated expertise across code generation, agents, retrieval, structured generation, tool use, model routing, evaluation, and observability. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Domain Expertise: Strong distributed-systems, API, security, and reliability foundations, with the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. PREFERRED QUALIFICATIONS Compilers & Program Analysis: Experience with compilers, program analysis, formal or executable specifications, or legacy modernization is strongly preferred. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $200,000-$350,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for the most important business processes at the world's largest organizations. Our platform is known for its unique power, reliability, and scale. We've been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X. Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process . click apply for full job details
Job Description Job Description Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients. Description: Job Title: SecOps Lead Developer Work Location & Reporting Address: Chicago, IL 60604 (Hybrid) Vendor Rate: Contract duration: 12 months Target Start Date: 18 Sep 2026 Does this position require Visa independent candidates only? Yes Interview Process: Both and client interviews are video interviews. Job Details: Minimum years of experience required: 8-10 years Certification needed: ServiceNow Certified System Administrator (CSA) and Certified Admin Developer (CAD) and Certified Implementation Service (CIS) - VR/SIR All three certifications are mandatory. Must Have Skills: (Hands-on experience) "Secops "ServiceNow Developer "Integration with Security Tools/Systems Nice to Have Skills: None Detailed Job Description: Role Summary We are seeking an experienced ServiceNow SecOps Senior Developer to lead the design, development, and implementation of ServiceNow Security Operations (SecOps) solutions. The ideal candidate will independently drive SecOps implementations, mentor junior developers, collaborate with security teams, and actively participate in architecture review boards by presenting and defending technical designs aligned with enterprise security standards. Key Responsibilities "Design, develop, configure, and implement ServiceNow SecOps solutions including: oSecurity Incident Response (SIR) oVulnerability Response (VR) oThreat Intelligence oConfiguration Compliance "Develop and maintain Business Rules, Client Scripts, Script Includes, Flow Designer workflows, UI Policies, ACLs, and integrations. "Lead technical solution design, prepare HLD/LLD documents, and support architecture governance processes. "Participate in Architecture Review Boards and confidently defend technical designs and implementation strategies. "Integrate ServiceNow with security tools such as Microsoft Defender, CrowdStrike, Qualys, Tenable, Rapid7, Splunk, Microsoft Sentinel, and SIEM/SOAR platforms. "Automate security response and vulnerability remediation workflows. "Conduct code reviews, enforce development standards, and ensure platform scalability and security. "Mentor junior developers and provide technical leadership across the SecOps team. "Collaborate with Security Operations, Risk, Compliance, and Infrastructure teams to deliver effective security solutions. Required Technical Skills "10 years of ServiceNow development experience with 8 years in SecOps. "Strong expertise in: oSecurity Incident Response (SIR) oVulnerability Response (VR) oThreat Intelligence oCMDB and Discovery oIntegrationHub and Flow Designer oServiceNow platform administration and scripting "Proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, and REST/SOAP integrations. "Experience integrating ServiceNow with vulnerability management, endpoint security, SIEM, and threat intelligence platforms. "Strong understanding of cybersecurity fundamentals, incident response processes, vulnerability management, and security operations. "Experience with Agile delivery, Git, and CI/CD practices. Soft Skills "Strong technical leadership and mentoring capabilities. "Ability to independently lead SecOps implementation activities. "Excellent communication and stakeholder management skills. "Strong presentation skills with the ability to influence and defend architectural decisions. "Strong analytical, troubleshooting, and problem-solving skills. "Ability to work effectively with security, infrastructure, and business stakeholders. Required Certifications "ServiceNow Certified System Administrator (CSA) "ServiceNow Certified Application Developer (CAD) "ServiceNow Certified Implementation Specialist SecOps Preferred Certifications "ServiceNow Certified Implementation Specialist Vulnerability Response (CIS-VR) "ServiceNow Certified Implementation Specialist Security Incident Response (CIS-SIR) Custom Fields: Name: Intake Call Requested Value: true Name: Intake Call Completed Value: true EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
11/10/2026
Full time
Job Description Job Description Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients. Description: Job Title: SecOps Lead Developer Work Location & Reporting Address: Chicago, IL 60604 (Hybrid) Vendor Rate: Contract duration: 12 months Target Start Date: 18 Sep 2026 Does this position require Visa independent candidates only? Yes Interview Process: Both and client interviews are video interviews. Job Details: Minimum years of experience required: 8-10 years Certification needed: ServiceNow Certified System Administrator (CSA) and Certified Admin Developer (CAD) and Certified Implementation Service (CIS) - VR/SIR All three certifications are mandatory. Must Have Skills: (Hands-on experience) "Secops "ServiceNow Developer "Integration with Security Tools/Systems Nice to Have Skills: None Detailed Job Description: Role Summary We are seeking an experienced ServiceNow SecOps Senior Developer to lead the design, development, and implementation of ServiceNow Security Operations (SecOps) solutions. The ideal candidate will independently drive SecOps implementations, mentor junior developers, collaborate with security teams, and actively participate in architecture review boards by presenting and defending technical designs aligned with enterprise security standards. Key Responsibilities "Design, develop, configure, and implement ServiceNow SecOps solutions including: oSecurity Incident Response (SIR) oVulnerability Response (VR) oThreat Intelligence oConfiguration Compliance "Develop and maintain Business Rules, Client Scripts, Script Includes, Flow Designer workflows, UI Policies, ACLs, and integrations. "Lead technical solution design, prepare HLD/LLD documents, and support architecture governance processes. "Participate in Architecture Review Boards and confidently defend technical designs and implementation strategies. "Integrate ServiceNow with security tools such as Microsoft Defender, CrowdStrike, Qualys, Tenable, Rapid7, Splunk, Microsoft Sentinel, and SIEM/SOAR platforms. "Automate security response and vulnerability remediation workflows. "Conduct code reviews, enforce development standards, and ensure platform scalability and security. "Mentor junior developers and provide technical leadership across the SecOps team. "Collaborate with Security Operations, Risk, Compliance, and Infrastructure teams to deliver effective security solutions. Required Technical Skills "10 years of ServiceNow development experience with 8 years in SecOps. "Strong expertise in: oSecurity Incident Response (SIR) oVulnerability Response (VR) oThreat Intelligence oCMDB and Discovery oIntegrationHub and Flow Designer oServiceNow platform administration and scripting "Proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, and REST/SOAP integrations. "Experience integrating ServiceNow with vulnerability management, endpoint security, SIEM, and threat intelligence platforms. "Strong understanding of cybersecurity fundamentals, incident response processes, vulnerability management, and security operations. "Experience with Agile delivery, Git, and CI/CD practices. Soft Skills "Strong technical leadership and mentoring capabilities. "Ability to independently lead SecOps implementation activities. "Excellent communication and stakeholder management skills. "Strong presentation skills with the ability to influence and defend architectural decisions. "Strong analytical, troubleshooting, and problem-solving skills. "Ability to work effectively with security, infrastructure, and business stakeholders. Required Certifications "ServiceNow Certified System Administrator (CSA) "ServiceNow Certified Application Developer (CAD) "ServiceNow Certified Implementation Specialist SecOps Preferred Certifications "ServiceNow Certified Implementation Specialist Vulnerability Response (CIS-VR) "ServiceNow Certified Implementation Specialist Security Incident Response (CIS-SIR) Custom Fields: Name: Intake Call Requested Value: true Name: Intake Call Completed Value: true EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Distinguished Technologist - Enterprise Integration and Platform Native AI Description - Role Summary We are seeking an exceptional Distinguished Technologist - Enterprise Integration & AI to lead HP's enterprise integration and AI architecture at global scale. This role serves as a technical authority, strategic thought leader, and innovation driver , responsible for shaping HP's integration fabric, API economy, and AI enablement strategy across Digital Tech. The Distinguished Engineer will define long-term architecture vision, influence enterprise-wide technology decisions, and ensure scalable, secure, and AI-ready platforms that accelerate business outcomes. This role operates at the intersection of integration, APIs, data, and AI , driving foundational capabilities that power HP's digital transformation and agentic AI future. Key Responsibilities API & AI-First API Strategy and Governance Define and lead HP's AI-first API strategy , ensuring all enterprise APIs are discoverable, reusable, and optimized for machine and agent consumption Institutionalize the API-as-a-Product operating model, with clear ownership, lifecycle governance, and measurable business value Own and enforce enterprise-wide API governance standards, covering design, lifecycle, security, and AI readiness Define and operationalize the AI-Ready API Framework , including automated governance gates to ensure production readiness Enable HP's Unified API & Agentic AI Strategy , positioning APIs as the foundation for enterprise AI adoption Establish standards for emerging integration paradigms, including event-driven architectures and MCP (Model Context Protocol) Platform AI Enablement & Governance Orchestrate AI enablement and adoption across strategic platforms (SAP, ServiceNow, Adobe, MuleSoft, NOVA) Own the enterprise AI/ML governance process, including AI board reviews, privacy, risk, and cybersecurity compliance Evaluate and guide platform-native AI capabilities to ensure alignment with enterprise architecture and compliance requirements Lead cross-functional AI enablement initiatives to drive consistent adoption and measurable business outcomes Align platform AI initiatives with enterprise prioritization frameworks (e.g., Digital AI Nerve Center) Evaluate AI tooling, vendor solutions, and partner ecosystems for alignment with integration and platform strategy Enable AI-driven SDLC adoption for partner ecosystems (e.g., NOVA vendors), including onboarding, compliance, and knowledge integration Lead/ support key tech initiatives Lead evaluation of new and emerging tech, conduct POC, and lay down path for adoption. Lead the EPS AI initiatives through AI/ML review board and cyber approval process. Partner with Applied AI teams for knowledge sharing of Enterprise AI initiatives Coach and mentor teams in their AI journey Improve reuse, reduce duplication, and strengthen governance via API-as-a-product discipline Enable scalable, enterprise-grade AI products (e.g., IBDF, AIOps) delivering measurable business value Qualifications & Experience 15+ years of experience in enterprise architecture, integration, and platform engineering Proven track record defining and implementing enterprise integration strategies and API ecosystems at scale Deep expertise in integration patterns (event-driven, messaging, APIs, microservices) and cloud-native architectures Experience leading AI/ML enablement, governance, and platform integration in large enterprises Strong understanding of enterprise platforms (SAP, ServiceNow, Adobe, MuleSoft) and their AI capabilities Demonstrated ability to influence executive stakeholders and drive cross-functional alignment Recognized as a thought leader and technical authority , with experience mentoring senior architects and engineers Leadership Expectations Act as a trusted advisor to executive leadership on enterprise architecture and AI strategy Drive innovation by identifying emerging technologies and translating them into enterprise capabilities Mentor and elevate the technical community, fostering architectural excellence across HP Represent HP externally with partners, customers, and industry forums as a leader in integration and AI Education & Experience Recommended • Four-year or Graduate Degree in Computer Science, Information Technology, Software Engineering, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 12+ years of work experience, preferably in software designing & development, software architecture, programming languages, or a related field. Preferred Certifications • Programming Language/s Certification (Java, C++, Python, JavaScript, or similar) Knowledge & Skills • Agile Methodology • Amazon Web Services • Application Programming Interface (API) • Automation • C++ (Programming Language) • Computer Science • DevOps • Docker (Software) • Full Stack Development • Java (Programming Language) • JavaScript (Programming Language) • Kubernetes • Microservices • Microsoft Azure • Python (Programming Language) • React.js • Scalability • Software Development • Software Engineering • SQL (Programming Language) Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts multiple functions and influences long-term strategic direction across multiple disciplines or areas of HP. Complexity • Invents, develops and introduces new methods and techniques that impact multiple disciplines and work groups. Pay & Benefits The pay range for this role is $182,750 to $292,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave US benefits overview The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Software Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
11/09/2026
Full time
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Distinguished Technologist - Enterprise Integration and Platform Native AI Description - Role Summary We are seeking an exceptional Distinguished Technologist - Enterprise Integration & AI to lead HP's enterprise integration and AI architecture at global scale. This role serves as a technical authority, strategic thought leader, and innovation driver , responsible for shaping HP's integration fabric, API economy, and AI enablement strategy across Digital Tech. The Distinguished Engineer will define long-term architecture vision, influence enterprise-wide technology decisions, and ensure scalable, secure, and AI-ready platforms that accelerate business outcomes. This role operates at the intersection of integration, APIs, data, and AI , driving foundational capabilities that power HP's digital transformation and agentic AI future. Key Responsibilities API & AI-First API Strategy and Governance Define and lead HP's AI-first API strategy , ensuring all enterprise APIs are discoverable, reusable, and optimized for machine and agent consumption Institutionalize the API-as-a-Product operating model, with clear ownership, lifecycle governance, and measurable business value Own and enforce enterprise-wide API governance standards, covering design, lifecycle, security, and AI readiness Define and operationalize the AI-Ready API Framework , including automated governance gates to ensure production readiness Enable HP's Unified API & Agentic AI Strategy , positioning APIs as the foundation for enterprise AI adoption Establish standards for emerging integration paradigms, including event-driven architectures and MCP (Model Context Protocol) Platform AI Enablement & Governance Orchestrate AI enablement and adoption across strategic platforms (SAP, ServiceNow, Adobe, MuleSoft, NOVA) Own the enterprise AI/ML governance process, including AI board reviews, privacy, risk, and cybersecurity compliance Evaluate and guide platform-native AI capabilities to ensure alignment with enterprise architecture and compliance requirements Lead cross-functional AI enablement initiatives to drive consistent adoption and measurable business outcomes Align platform AI initiatives with enterprise prioritization frameworks (e.g., Digital AI Nerve Center) Evaluate AI tooling, vendor solutions, and partner ecosystems for alignment with integration and platform strategy Enable AI-driven SDLC adoption for partner ecosystems (e.g., NOVA vendors), including onboarding, compliance, and knowledge integration Lead/ support key tech initiatives Lead evaluation of new and emerging tech, conduct POC, and lay down path for adoption. Lead the EPS AI initiatives through AI/ML review board and cyber approval process. Partner with Applied AI teams for knowledge sharing of Enterprise AI initiatives Coach and mentor teams in their AI journey Improve reuse, reduce duplication, and strengthen governance via API-as-a-product discipline Enable scalable, enterprise-grade AI products (e.g., IBDF, AIOps) delivering measurable business value Qualifications & Experience 15+ years of experience in enterprise architecture, integration, and platform engineering Proven track record defining and implementing enterprise integration strategies and API ecosystems at scale Deep expertise in integration patterns (event-driven, messaging, APIs, microservices) and cloud-native architectures Experience leading AI/ML enablement, governance, and platform integration in large enterprises Strong understanding of enterprise platforms (SAP, ServiceNow, Adobe, MuleSoft) and their AI capabilities Demonstrated ability to influence executive stakeholders and drive cross-functional alignment Recognized as a thought leader and technical authority , with experience mentoring senior architects and engineers Leadership Expectations Act as a trusted advisor to executive leadership on enterprise architecture and AI strategy Drive innovation by identifying emerging technologies and translating them into enterprise capabilities Mentor and elevate the technical community, fostering architectural excellence across HP Represent HP externally with partners, customers, and industry forums as a leader in integration and AI Education & Experience Recommended • Four-year or Graduate Degree in Computer Science, Information Technology, Software Engineering, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 12+ years of work experience, preferably in software designing & development, software architecture, programming languages, or a related field. Preferred Certifications • Programming Language/s Certification (Java, C++, Python, JavaScript, or similar) Knowledge & Skills • Agile Methodology • Amazon Web Services • Application Programming Interface (API) • Automation • C++ (Programming Language) • Computer Science • DevOps • Docker (Software) • Full Stack Development • Java (Programming Language) • JavaScript (Programming Language) • Kubernetes • Microservices • Microsoft Azure • Python (Programming Language) • React.js • Scalability • Software Development • Software Engineering • SQL (Programming Language) Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts multiple functions and influences long-term strategic direction across multiple disciplines or areas of HP. Complexity • Invents, develops and introduces new methods and techniques that impact multiple disciplines and work groups. Pay & Benefits The pay range for this role is $182,750 to $292,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave US benefits overview The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Software Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
ITC Digital Solutions is dedicated to supporting federal agencies through innovative technology solutions that drive mission success. We are seeking a highly motivated, mission-focused Senior ServiceNow Developer to join our growing team supporting a federal customer. This is an exciting opportunity to work on enterprise ServiceNow implementations that enhance operational efficiency, improve service delivery, and support critical government missions. As a Senior ServiceNow Developer, you will play a key role in designing, developing, configuring, and implementing ServiceNow applications and enhancements. You will collaborate closely with stakeholders, administrators, architects, and business teams to deliver scalable solutions while ensuring adherence to platform best practices and development standards. Key Responsibilities Design, develop, configure, and implement ServiceNow applications, modules, and enhancements. Work independently and collaboratively as a senior member of a technical delivery team. Support multiple ServiceNow instances and domains for internal and external customers. Participate in Agile/Scrum ceremonies and contribute to iterative development efforts. Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices. Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions. Develop and maintain custom ServiceNow functionality, workflows, and integrations. Create and maintain: Business Rules Script Includes Client Scripts Access Control Lists (ACLs) Workflow Activities UI Policies Catalog Items and Catalog Workflows Support deployment and rollout activities for new applications and enhancements. Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability. Ensure solutions align with security, governance, and federal compliance requirements. Contribute to documentation, knowledge transfer, and continuous process improvement initiatives. Required Qualifications Must be able to obtain a U.S. government security clearance. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience). 5+ years of hands-on ServiceNow development experience. Demonstrated experience supporting federal government clients and programs. Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities. Experience working in Agile/Scrum development environments. Strong analytical, troubleshooting, and problem-solving skills. Ability to communicate effectively with both technical and non-technical stakeholders. Experience translating business requirements into technical designs and implemented solutions. Preferred Qualifications Deep knowledge of the ServiceNow platform and core modules, including: Service Catalog Service Portal Incident Management Knowledge Management Reporting and Dashboards Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes. Knowledge of ITIL best practices and service management frameworks. Familiarity with PMP, PRINCE2, or related project management methodologies. Experience supporting enterprise-scale ServiceNow environments. Experience performing data analysis, data modeling, and working with large datasets. Understanding of software development lifecycle (SDLC) principles and enterprise application support. Experience with platform performance monitoring, optimization, and governance. Preferred Certifications ServiceNow Certified Application Developer (CAD) Additional ServiceNow certifications are highly desirable ITIL Foundation Certification preferred About ITC Digital Solutions: ITC Digital Solutions, a division of ITC Federal, delivers advanced technology solutions that help federal agencies modernize systems, harness data and AI, and adopt emerging technologies to advance their missions. Building on more than two decades of public sector experience, the team brings deep expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies. Disclaimer All qualified applicants will be considered for employment based on their skills and merit. Please be aware that ITC may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by ITC. ITC discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs. At ITC, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $120,000-$150,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and any other benefits available to eligible employees. Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with applicable law. Equal Opportunity Employer/Protected Veterans The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions may not disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge; (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer; or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
11/09/2026
Full time
ITC Digital Solutions is dedicated to supporting federal agencies through innovative technology solutions that drive mission success. We are seeking a highly motivated, mission-focused Senior ServiceNow Developer to join our growing team supporting a federal customer. This is an exciting opportunity to work on enterprise ServiceNow implementations that enhance operational efficiency, improve service delivery, and support critical government missions. As a Senior ServiceNow Developer, you will play a key role in designing, developing, configuring, and implementing ServiceNow applications and enhancements. You will collaborate closely with stakeholders, administrators, architects, and business teams to deliver scalable solutions while ensuring adherence to platform best practices and development standards. Key Responsibilities Design, develop, configure, and implement ServiceNow applications, modules, and enhancements. Work independently and collaboratively as a senior member of a technical delivery team. Support multiple ServiceNow instances and domains for internal and external customers. Participate in Agile/Scrum ceremonies and contribute to iterative development efforts. Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices. Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions. Develop and maintain custom ServiceNow functionality, workflows, and integrations. Create and maintain: Business Rules Script Includes Client Scripts Access Control Lists (ACLs) Workflow Activities UI Policies Catalog Items and Catalog Workflows Support deployment and rollout activities for new applications and enhancements. Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability. Ensure solutions align with security, governance, and federal compliance requirements. Contribute to documentation, knowledge transfer, and continuous process improvement initiatives. Required Qualifications Must be able to obtain a U.S. government security clearance. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience). 5+ years of hands-on ServiceNow development experience. Demonstrated experience supporting federal government clients and programs. Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities. Experience working in Agile/Scrum development environments. Strong analytical, troubleshooting, and problem-solving skills. Ability to communicate effectively with both technical and non-technical stakeholders. Experience translating business requirements into technical designs and implemented solutions. Preferred Qualifications Deep knowledge of the ServiceNow platform and core modules, including: Service Catalog Service Portal Incident Management Knowledge Management Reporting and Dashboards Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes. Knowledge of ITIL best practices and service management frameworks. Familiarity with PMP, PRINCE2, or related project management methodologies. Experience supporting enterprise-scale ServiceNow environments. Experience performing data analysis, data modeling, and working with large datasets. Understanding of software development lifecycle (SDLC) principles and enterprise application support. Experience with platform performance monitoring, optimization, and governance. Preferred Certifications ServiceNow Certified Application Developer (CAD) Additional ServiceNow certifications are highly desirable ITIL Foundation Certification preferred About ITC Digital Solutions: ITC Digital Solutions, a division of ITC Federal, delivers advanced technology solutions that help federal agencies modernize systems, harness data and AI, and adopt emerging technologies to advance their missions. Building on more than two decades of public sector experience, the team brings deep expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies. Disclaimer All qualified applicants will be considered for employment based on their skills and merit. Please be aware that ITC may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by ITC. ITC discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs. At ITC, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $120,000-$150,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and any other benefits available to eligible employees. Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with applicable law. Equal Opportunity Employer/Protected Veterans The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions may not disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge; (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer; or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Genesis10 is currently seeking a Product Owner - ServiceNow Platform for a contract position with a Large Energy Company located in Denver, CO. This is a 12+ month contract opportunity. Compensation: $56.00 - $66.00 per hour, W2, based on qualifications Position Overview: The Product Owner is responsible for maximizing business value delivered across the ServiceNow platform by partnering with business stakeholders, Product Management, Business Analysts, architects, and Agile delivery teams. This role serves as the primary liaison between business stakeholders and delivery teams, ensuring priorities are well-defined, backlogs are maintained, and solutions align with business objectives. The Product Owner will support multiple ServiceNow product areas, including Platform Enhancements - SAM/HAM, CMDB, BCM, SecOps, SPM, NowAssist, HRSD etc. and other strategic platform initiatives. Key Responsibilities: Own and maintain product backlogs across assigned ServiceNow product areas Prioritize features, enhancements, defects, and technical debt based on business value Ensure delivery teams have a clear and prioritized workload Make day-to-day prioritization and trade-off decisions Partner with business stakeholders, process owners, and platform teams to understand business needs Facilitate workshops, backlog refinement sessions, and requirement discussions Gather stakeholder feedback and incorporate it into backlog priorities Act as the voice of the customer throughout the delivery lifecycle Participate in sprint planning, backlog grooming, sprint reviews, and release planning Clarify requirements and priorities for development teams Collaborate closely with Scrum Masters, Business Analysts, developers, testers, and architects Accept completed work and validate alignment with business expectations Partner with Product Manager to translate strategic roadmap objectives into actionable work Help drive adoption, value realization, and continuous improvement initiatives Identify dependencies, risks, and opportunities across products and teams Coordinate work across multiple ServiceNow product domains Support alignment between business priorities, platform standards, and technical capabilities Ensure consistent product ownership practices across delivery pods Primary Requirements: 7+ years of experience in Product Ownership, Business Analysis, Product Management, or Agile delivery Experience working in Agile/Scrum environments Strong backlog management and prioritization skills Ability to work with both business stakeholders and technical teams Strong communication, facilitation, and stakeholder management skills Desired Skills: ServiceNow platform experience Experience working with one or more of: SPM, SAM/HAM, CMDB, BCM, SecOps, ITSM, IRM, HRSD, Employee Experience / Portals CSPO, SAFe POPM, or equivalent certification Experience supporting digital transformation and platform modernization initiatives Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/09/2026
Full time
Genesis10 is currently seeking a Product Owner - ServiceNow Platform for a contract position with a Large Energy Company located in Denver, CO. This is a 12+ month contract opportunity. Compensation: $56.00 - $66.00 per hour, W2, based on qualifications Position Overview: The Product Owner is responsible for maximizing business value delivered across the ServiceNow platform by partnering with business stakeholders, Product Management, Business Analysts, architects, and Agile delivery teams. This role serves as the primary liaison between business stakeholders and delivery teams, ensuring priorities are well-defined, backlogs are maintained, and solutions align with business objectives. The Product Owner will support multiple ServiceNow product areas, including Platform Enhancements - SAM/HAM, CMDB, BCM, SecOps, SPM, NowAssist, HRSD etc. and other strategic platform initiatives. Key Responsibilities: Own and maintain product backlogs across assigned ServiceNow product areas Prioritize features, enhancements, defects, and technical debt based on business value Ensure delivery teams have a clear and prioritized workload Make day-to-day prioritization and trade-off decisions Partner with business stakeholders, process owners, and platform teams to understand business needs Facilitate workshops, backlog refinement sessions, and requirement discussions Gather stakeholder feedback and incorporate it into backlog priorities Act as the voice of the customer throughout the delivery lifecycle Participate in sprint planning, backlog grooming, sprint reviews, and release planning Clarify requirements and priorities for development teams Collaborate closely with Scrum Masters, Business Analysts, developers, testers, and architects Accept completed work and validate alignment with business expectations Partner with Product Manager to translate strategic roadmap objectives into actionable work Help drive adoption, value realization, and continuous improvement initiatives Identify dependencies, risks, and opportunities across products and teams Coordinate work across multiple ServiceNow product domains Support alignment between business priorities, platform standards, and technical capabilities Ensure consistent product ownership practices across delivery pods Primary Requirements: 7+ years of experience in Product Ownership, Business Analysis, Product Management, or Agile delivery Experience working in Agile/Scrum environments Strong backlog management and prioritization skills Ability to work with both business stakeholders and technical teams Strong communication, facilitation, and stakeholder management skills Desired Skills: ServiceNow platform experience Experience working with one or more of: SPM, SAM/HAM, CMDB, BCM, SecOps, ITSM, IRM, HRSD, Employee Experience / Portals CSPO, SAFe POPM, or equivalent certification Experience supporting digital transformation and platform modernization initiatives Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Position Overview We are seeking a highly skilled Planisware Technical Architect to lead the technical design, architecture, integration, configuration, and implementation of an enterprise Planisware platform supporting General Motors' Product Development, R&D, PMO, Planning, and related organizations. The successful candidate will serve as a primary technical authority for Planisware solutions and will work closely with business stakeholders, IT leadership, enterprise architects, product owners, systems analysts, integration teams, and implementation partners. This is an excellent opportunity to work on a growing enterprise platform and help drive the transition toward a scalable SaaS-based Planisware solution. Key Responsibilities Solution Architecture & Platform Design Define and maintain the overall technical architecture for Planisware implementations. Design scalable solutions supporting portfolio management, project management, resource planning, financial planning, and scenario planning. Design strategies across development, testing, and production environments. Ensure compliance with enterprise architecture, security, and integration standards. Establish reusable technical components, standards, and best practices. Planisware Configuration & Development Lead technical configuration of the Planisware platform. Guide development teams on configuration, customization, extensions, workflows, and automation. Review technical designs and code for performance, scalability, and maintainability. Support release management, deployment planning, and environment governance. Enterprise Integration Design and oversee integrations between Planisware and enterprise systems such as: SAP Jira Active Directory / SSO Data warehouses Reporting platforms Planning and portfolio management systems Define API, file-based, and event-driven integration patterns. Partner with integration and data engineering teams to deliver secure and reliable data exchanges. Data Migration & Architecture Own technical strategies for data conversion and migration. Design migration frameworks, validation, reconciliation, and cutover approaches. Lead data quality assessments and remediation. Support migration of project, portfolio, resource, financial, and historical data. Security & Operations Establish platform governance and technical operating procedures. Design role-based security models and access controls. Support audit, compliance, and regulatory requirements. Define monitoring, performance management, backup, disaster recovery, and operational support processes. Stakeholder Collaboration Work with business leaders, PMO organizations, Finance, Product Development, IT stakeholders, and implementation partners. Translate business requirements into technical solution designs. Lead architecture reviews, design workshops, and technical decision-making sessions. Mentor internal technical resources and help establish a Planisware Center of Excellence. Required Qualifications 8+ years of enterprise application architecture experience. 5+ years of Planisware implementation and configuration experience. Proven experience working as a Technical Architect on large-scale Planisware deployments. Strong experience with Planisware Enterprise. Strong understanding of Planisware SaaS architecture. Experience with resource and portfolio planning. Experience with project financial management. Enterprise integration experience. Data migration and data architecture experience. Strong understanding of API-based integration architectures. Experience with cloud-based enterprise applications and SaaS deployment models. Excellent communication and stakeholder management skills. Technical Skills Planisware Enterprise Planisware Platform Configuration Planisware Data Model Design Workflow Automation Portfolio & Resource Management Financial Planning Scenario Planning Reporting & Dashboards Security Administration REST APIs Web Services ETL / Data Migration SFTP / File-Based Integrations Identity Management / SSO Enterprise Architecture Solution Architecture Data Architecture Integration Architecture Cloud / SaaS Platforms SQL / Relational Databases Java / JavaScript Preferred Qualifications Experience supporting automotive, manufacturing, engineering, or R&D organizations. Experience implementing enterprise PPM solutions at global scale. Familiarity with: SAP Jira Azure Power BI ServiceNow Enterprise Data Lake architectures Experience establishing or operating a Portfolio Management Center of Excellence. Planisware Developer certification is preferred. Education High School Diploma required. Bachelor's degree preferred.
11/09/2026
Full time
Position Overview We are seeking a highly skilled Planisware Technical Architect to lead the technical design, architecture, integration, configuration, and implementation of an enterprise Planisware platform supporting General Motors' Product Development, R&D, PMO, Planning, and related organizations. The successful candidate will serve as a primary technical authority for Planisware solutions and will work closely with business stakeholders, IT leadership, enterprise architects, product owners, systems analysts, integration teams, and implementation partners. This is an excellent opportunity to work on a growing enterprise platform and help drive the transition toward a scalable SaaS-based Planisware solution. Key Responsibilities Solution Architecture & Platform Design Define and maintain the overall technical architecture for Planisware implementations. Design scalable solutions supporting portfolio management, project management, resource planning, financial planning, and scenario planning. Design strategies across development, testing, and production environments. Ensure compliance with enterprise architecture, security, and integration standards. Establish reusable technical components, standards, and best practices. Planisware Configuration & Development Lead technical configuration of the Planisware platform. Guide development teams on configuration, customization, extensions, workflows, and automation. Review technical designs and code for performance, scalability, and maintainability. Support release management, deployment planning, and environment governance. Enterprise Integration Design and oversee integrations between Planisware and enterprise systems such as: SAP Jira Active Directory / SSO Data warehouses Reporting platforms Planning and portfolio management systems Define API, file-based, and event-driven integration patterns. Partner with integration and data engineering teams to deliver secure and reliable data exchanges. Data Migration & Architecture Own technical strategies for data conversion and migration. Design migration frameworks, validation, reconciliation, and cutover approaches. Lead data quality assessments and remediation. Support migration of project, portfolio, resource, financial, and historical data. Security & Operations Establish platform governance and technical operating procedures. Design role-based security models and access controls. Support audit, compliance, and regulatory requirements. Define monitoring, performance management, backup, disaster recovery, and operational support processes. Stakeholder Collaboration Work with business leaders, PMO organizations, Finance, Product Development, IT stakeholders, and implementation partners. Translate business requirements into technical solution designs. Lead architecture reviews, design workshops, and technical decision-making sessions. Mentor internal technical resources and help establish a Planisware Center of Excellence. Required Qualifications 8+ years of enterprise application architecture experience. 5+ years of Planisware implementation and configuration experience. Proven experience working as a Technical Architect on large-scale Planisware deployments. Strong experience with Planisware Enterprise. Strong understanding of Planisware SaaS architecture. Experience with resource and portfolio planning. Experience with project financial management. Enterprise integration experience. Data migration and data architecture experience. Strong understanding of API-based integration architectures. Experience with cloud-based enterprise applications and SaaS deployment models. Excellent communication and stakeholder management skills. Technical Skills Planisware Enterprise Planisware Platform Configuration Planisware Data Model Design Workflow Automation Portfolio & Resource Management Financial Planning Scenario Planning Reporting & Dashboards Security Administration REST APIs Web Services ETL / Data Migration SFTP / File-Based Integrations Identity Management / SSO Enterprise Architecture Solution Architecture Data Architecture Integration Architecture Cloud / SaaS Platforms SQL / Relational Databases Java / JavaScript Preferred Qualifications Experience supporting automotive, manufacturing, engineering, or R&D organizations. Experience implementing enterprise PPM solutions at global scale. Familiarity with: SAP Jira Azure Power BI ServiceNow Enterprise Data Lake architectures Experience establishing or operating a Portfolio Management Center of Excellence. Planisware Developer certification is preferred. Education High School Diploma required. Bachelor's degree preferred.
Genesis10 is currently seeking a Senior ServiceNow Developer / Architect for a Contract-to-Hire opportunity with a Major Insurance Company located in Albany, NY. This is a 6 month contract/contract to hire opportunity. This position will consider candidates who can work from Albany or New York City, NY, Richmond, VA, or Chicago, IL. Compensation: $80.00 - $90.00 per hour, W2, based on qualifications Interview Requirement: All interviews will be conducted in person at the applicable geographic location for the position. Position Overview: We are seeking a Senior ServiceNow Developer / Architect to lead the design, development, governance, and technical direction of enterprise ServiceNow solutions. This role requires deep hands-on engineering experience, strong platform architecture judgment, and the ability to translate business requirements into scalable, maintainable, and out-of-the-box-aligned ServiceNow capabilities across ITSM, CMDB, HAM, SAM, integrations, and future platform expansion. Key Responsibilities: Lead the architecture, design, development, and support of enterprise ServiceNow applications and platform capabilities using advanced client-side and server-side scripting Design and develop business rules, script includes, REST/SOAP integrations, UI actions, custom applications, workflows, Flow Designer automation, and platform services Define scalable, secure, and maintainable solutions across ITSM and additional ServiceNow modules such as CMDB, HAM, SAM, CSM, HRSD, SecOps, and ITOM as needed Partner with process owners, business analysts, technical teams, and vendors to shape requirements, solution designs, implementation plans, and platform roadmaps Own platform engineering standards for security, performance, reliability, maintainability, upgrade safety, and adherence to ServiceNow best practices Participate in sprint planning, code reviews, and deployment activities Provide senior-level troubleshooting, root-cause analysis, technical mentoring, and escalation support for complex platform issues Establish and enforce ServiceNow platform governance, development standards, release controls, technical documentation, and architectural decision processes Lead platform upgrades, patching readiness, regression planning, technical impact assessments, and remediation of upgrade-related findings Manage and prioritize the technical enhancement and defect backlog, ensuring solutions are properly designed, estimated, tested, documented, and deployed Lead new service implementations and modernization initiatives including CMDB, HAM, SAM, integrations, service catalog, workflow automation, reporting, and operational dashboards Primary Requirements: 7+ years of hands-on ServiceNow development and platform engineering experience, including experience leading complex implementations or architecture decisions Bachelor's degree or equivalent experience in IT or a related field Advanced JavaScript skills with strong knowledge of the Glide API, ServiceNow data model, platform security, ACLs, scoped applications, and integration patterns Proven experience with Flow Designer, Integration Hub, REST/SOAP APIs, MID Server concepts, platform automation, and enterprise system integrations Ability to operate as a senior technical owner, balancing hands-on development, solution architecture, stakeholder alignment, platform governance, and delivery execution ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) strongly preferred; relevant Certified Implementation Specialist (CIS) certifications highly desirable Candidates must be authorized to work in the United States on a permanent basis as visa sponsorship is not available for this role Desired Skills: Certified Implementation Specialist (CIS) in a module (e.g., ITSM) Experience with Git, ATF, or DevOps tools in ServiceNow Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/09/2026
Full time
Genesis10 is currently seeking a Senior ServiceNow Developer / Architect for a Contract-to-Hire opportunity with a Major Insurance Company located in Albany, NY. This is a 6 month contract/contract to hire opportunity. This position will consider candidates who can work from Albany or New York City, NY, Richmond, VA, or Chicago, IL. Compensation: $80.00 - $90.00 per hour, W2, based on qualifications Interview Requirement: All interviews will be conducted in person at the applicable geographic location for the position. Position Overview: We are seeking a Senior ServiceNow Developer / Architect to lead the design, development, governance, and technical direction of enterprise ServiceNow solutions. This role requires deep hands-on engineering experience, strong platform architecture judgment, and the ability to translate business requirements into scalable, maintainable, and out-of-the-box-aligned ServiceNow capabilities across ITSM, CMDB, HAM, SAM, integrations, and future platform expansion. Key Responsibilities: Lead the architecture, design, development, and support of enterprise ServiceNow applications and platform capabilities using advanced client-side and server-side scripting Design and develop business rules, script includes, REST/SOAP integrations, UI actions, custom applications, workflows, Flow Designer automation, and platform services Define scalable, secure, and maintainable solutions across ITSM and additional ServiceNow modules such as CMDB, HAM, SAM, CSM, HRSD, SecOps, and ITOM as needed Partner with process owners, business analysts, technical teams, and vendors to shape requirements, solution designs, implementation plans, and platform roadmaps Own platform engineering standards for security, performance, reliability, maintainability, upgrade safety, and adherence to ServiceNow best practices Participate in sprint planning, code reviews, and deployment activities Provide senior-level troubleshooting, root-cause analysis, technical mentoring, and escalation support for complex platform issues Establish and enforce ServiceNow platform governance, development standards, release controls, technical documentation, and architectural decision processes Lead platform upgrades, patching readiness, regression planning, technical impact assessments, and remediation of upgrade-related findings Manage and prioritize the technical enhancement and defect backlog, ensuring solutions are properly designed, estimated, tested, documented, and deployed Lead new service implementations and modernization initiatives including CMDB, HAM, SAM, integrations, service catalog, workflow automation, reporting, and operational dashboards Primary Requirements: 7+ years of hands-on ServiceNow development and platform engineering experience, including experience leading complex implementations or architecture decisions Bachelor's degree or equivalent experience in IT or a related field Advanced JavaScript skills with strong knowledge of the Glide API, ServiceNow data model, platform security, ACLs, scoped applications, and integration patterns Proven experience with Flow Designer, Integration Hub, REST/SOAP APIs, MID Server concepts, platform automation, and enterprise system integrations Ability to operate as a senior technical owner, balancing hands-on development, solution architecture, stakeholder alignment, platform governance, and delivery execution ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) strongly preferred; relevant Certified Implementation Specialist (CIS) certifications highly desirable Candidates must be authorized to work in the United States on a permanent basis as visa sponsorship is not available for this role Desired Skills: Certified Implementation Specialist (CIS) in a module (e.g., ITSM) Experience with Git, ATF, or DevOps tools in ServiceNow Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Responsibilities/Job Description The REMOTE - Senior SAM Specialist leads SAM projects, develops tool strategies, mentors team members, aligns with SAM technologies, manages records, tracks software assets, oversees asset lifecycles, provides licensing expertise, tracks compliance, supports stakeholders, fosters continuous improvement, and encourages training to maximize IT asset efficiency. Responsibilities Assist in leading engagements and projects related to maturing, enhancing, auditing, and modifying the SAM program while pursuing avenues of automation and process efficiencies, and document the outcomes. Assist in the develop and execute enterprise tool strategy, manage the SAM tool lifecycle, and communicate its value across the enterprise. Efficiently develop mature processes and procedures to automate the collection, storage, and reporting of key software data, including SOPs and WIs. Prioritize and align with SAM-relevant data source technologies, APIs, and discovery sources owned by other IT teams to ensure trustworthy data, improved discovery, and enhanced insights. Manage the maintenance of records and databases containing information regarding software assets, licenses, warranties, services, and lease agreements to ensure proper documentation, compliance, and inventory. Track and report software assets, analyze large amounts of data and trends, and create dashboards with KPIs to provide best practices, compliance information, and financial insights for cost optimization. Oversee the entire lifecycle of software assets, including maintaining up-to-date records, validating discovery data accuracy, and addressing discrepancies. Provide licensing expertise, design license metrics, and administer the SAM tool while maintaining data sources. Track compliance issues, implement remediation plans, prepare for software audits, and generate reports on compliance and software usage. Lead the support of key stakeholders, including application leadership, security, engineering, enterprise architecture, vendor management, finance, general end users, contracting, and other key stakeholders, aligning to SAM processes, standards, and capabilities. Enable a feedback loop for continuous improvement and innovation. Focus on continuous improvement by staying updated with industry trends and best practices, and encouraging innovation and efficiency. Encourage ongoing training and development to keep skills and knowledge current, and explore opportunities for maximizing or exploiting unused or partially used IT assets to improve efficiency. Required Qualifications Bachelor of Science or equivalent work/education experience with focus on Information Technology/Systems related technical field 5+ years of experience in IT Asset Management (ITAM) with expertise in Software Asset Management (SAM) including: 4+ years of SAM roles that contained participation in a SAM tool implementation, planning new levels of maturity of a SAM program, and 3+ years of software data analysis. 1+ years of experience training internal/external stakeholders and partners on ITAM process and skills. Demonstrated ability to deliver complex projects. Excellent written and verbal communication skills. Experience creating presentations. Experience presenting to large audiences and all levels of the organization. Excellent analytical skills. Excellent reporting skills with multiple of the following areas demonstrating evidence of showing the value through performance metrics, financials, capacity, smart goals, and efficiencies/automation. Demonstrated ability to build collaborative relationships with all levels of the organization, including strong collaboration, facilitation, negotiation, and problem-solving skills. Demonstrated ability to facilitate problem-solving among groups with varying needs and priorities; effectively drive without direct authority. Demonstrated ability to independently multi-task and prioritize work. Demonstrated ability to complete multiple daily objectives effectively and efficiently Demonstrated ability to explain technical concepts in non-technical language. Demonstrated experience in training and developing team members and stakeholders on ITAM processes and skills. Preferred Qualifications B.S./B.A. in Computer Science or related field. 5+ years of experience in Software Asset Management (SAM). 2+ years of experience training internal/external stakeholders and partners on SAM process and skills. Experience in SAM technology and writing SAM standards and process. Client and stakeholder relationship management experience and the ability to proactively manage expectations. Experience with administration, maintenance, compliance, and management of SAM (SAM Pro) in ServiceNow. Experience with Finance, Vendor Management, and Software Contracts. Experience within the Healthcare Industry. Experience in a large, complex organization. IAITAM Certification(s) ServiceNow Certification(s) Qualifications $89,980.80- $127,025.60 Annual
11/09/2026
Full time
Job Description Responsibilities/Job Description The REMOTE - Senior SAM Specialist leads SAM projects, develops tool strategies, mentors team members, aligns with SAM technologies, manages records, tracks software assets, oversees asset lifecycles, provides licensing expertise, tracks compliance, supports stakeholders, fosters continuous improvement, and encourages training to maximize IT asset efficiency. Responsibilities Assist in leading engagements and projects related to maturing, enhancing, auditing, and modifying the SAM program while pursuing avenues of automation and process efficiencies, and document the outcomes. Assist in the develop and execute enterprise tool strategy, manage the SAM tool lifecycle, and communicate its value across the enterprise. Efficiently develop mature processes and procedures to automate the collection, storage, and reporting of key software data, including SOPs and WIs. Prioritize and align with SAM-relevant data source technologies, APIs, and discovery sources owned by other IT teams to ensure trustworthy data, improved discovery, and enhanced insights. Manage the maintenance of records and databases containing information regarding software assets, licenses, warranties, services, and lease agreements to ensure proper documentation, compliance, and inventory. Track and report software assets, analyze large amounts of data and trends, and create dashboards with KPIs to provide best practices, compliance information, and financial insights for cost optimization. Oversee the entire lifecycle of software assets, including maintaining up-to-date records, validating discovery data accuracy, and addressing discrepancies. Provide licensing expertise, design license metrics, and administer the SAM tool while maintaining data sources. Track compliance issues, implement remediation plans, prepare for software audits, and generate reports on compliance and software usage. Lead the support of key stakeholders, including application leadership, security, engineering, enterprise architecture, vendor management, finance, general end users, contracting, and other key stakeholders, aligning to SAM processes, standards, and capabilities. Enable a feedback loop for continuous improvement and innovation. Focus on continuous improvement by staying updated with industry trends and best practices, and encouraging innovation and efficiency. Encourage ongoing training and development to keep skills and knowledge current, and explore opportunities for maximizing or exploiting unused or partially used IT assets to improve efficiency. Required Qualifications Bachelor of Science or equivalent work/education experience with focus on Information Technology/Systems related technical field 5+ years of experience in IT Asset Management (ITAM) with expertise in Software Asset Management (SAM) including: 4+ years of SAM roles that contained participation in a SAM tool implementation, planning new levels of maturity of a SAM program, and 3+ years of software data analysis. 1+ years of experience training internal/external stakeholders and partners on ITAM process and skills. Demonstrated ability to deliver complex projects. Excellent written and verbal communication skills. Experience creating presentations. Experience presenting to large audiences and all levels of the organization. Excellent analytical skills. Excellent reporting skills with multiple of the following areas demonstrating evidence of showing the value through performance metrics, financials, capacity, smart goals, and efficiencies/automation. Demonstrated ability to build collaborative relationships with all levels of the organization, including strong collaboration, facilitation, negotiation, and problem-solving skills. Demonstrated ability to facilitate problem-solving among groups with varying needs and priorities; effectively drive without direct authority. Demonstrated ability to independently multi-task and prioritize work. Demonstrated ability to complete multiple daily objectives effectively and efficiently Demonstrated ability to explain technical concepts in non-technical language. Demonstrated experience in training and developing team members and stakeholders on ITAM processes and skills. Preferred Qualifications B.S./B.A. in Computer Science or related field. 5+ years of experience in Software Asset Management (SAM). 2+ years of experience training internal/external stakeholders and partners on SAM process and skills. Experience in SAM technology and writing SAM standards and process. Client and stakeholder relationship management experience and the ability to proactively manage expectations. Experience with administration, maintenance, compliance, and management of SAM (SAM Pro) in ServiceNow. Experience with Finance, Vendor Management, and Software Contracts. Experience within the Healthcare Industry. Experience in a large, complex organization. IAITAM Certification(s) ServiceNow Certification(s) Qualifications $89,980.80- $127,025.60 Annual
Job Description Job Description Senior Dynamics 365 Architect Hybrid - Greater Boston, MA About the Opportunity Join a privately held enterprise data platform company - whose technology is trusted by the world's largest enterprises across finance, healthcare, telecom, and beyond. With 30 years of engineering excellence and a recent high-profile partnership with Google Cloud to power agentic AI workflows, this company is at the forefront of the data revolution. Now, they're making a strategic investment to bring their internal Dynamics 365 capabilities in-house - and they need a technical architect to own it. This is not a staff-aug engagement or a consulting rotation. You'll be the D365 authority for the entire enterprise, reporting into leadership and shaping how a company that builds world-class data infrastructure runs its own business systems. Why This Company? This organization builds an agentic data platform that spans the full data engineering lifecycle - transformation, quality, lineage, governance, and orchestration - serving multi-cloud enterprises operating across hundreds of data sources, from modern cloud services to legacy mainframes. Their engineering bar is exceptionally high and employee tenure is long. They understand complex systems, legacy modernization, and enterprise-grade architecture - and they expect the same caliber of thinking applied to their internal business platforms. The Environment You'll Own You'll architect and lead a modern Microsoft ecosystem supporting a sophisticated engineering organization: Core Platform: Microsoft Dynamics 365 (CRM/Sales, Finance, HR, Expenses) Analytics: Power BI consuming Dynamics data Integrations: ServiceNow (customer support), shipping systems, product delivery workflows Legacy Modernization: Lotus Notes data and workflows (Keys, Expenses, HR history) - a migration opportunity, not just maintenance Planned Builds: mobile time tracking, contract/SOW management What You'll Do Own the architecture - all technical decisions for D365 customizations, plugins, and integrations across the enterprise Write and review production code (C#, .NET, Azure, SQL Server) as a hands-on technical leader, not just a diagram-drawer Lead and mentor a growing team of application developers (building from a small core team) Design upgrade-resilient patterns that protect the business from breaking changes during platform updates - this company builds systems meant to last decades, and they expect the same durability internally Drive legacy modernization - migrate Lotus Notes workflows into D365, applying the same rigor this company brings to migrating enterprise clients off COBOL and legacy ETL tools Collaborate with Program Managers, Systems teams, and executive stakeholders to align D365 strategy with business priorities What You Bring Must-Have: Deep, proven experience with Dynamics 365 - customizations, plugins, integrations, and navigating major upgrades Hands-on expertise in C#/.NET and the broader Microsoft stack (Azure, SQL Server) Strong integration experience with enterprise tools (ServiceNow, Power BI, or similar) Track record of leading or mentoring development teams You're the Right Fit If: You think in systems, not just features - you understand data lineage, governance, and why metadata matters as much as the data itself You're energized by building a capability from the ground up, not inheriting someone else's playbook You can communicate architecture decisions to both developers and executives You've worked in environments where engineering rigor and long-term durability are non-negotiable Legacy modernization excites you - you see Lotus Notes migration as a design challenge, not a chore
11/09/2026
Full time
Job Description Job Description Senior Dynamics 365 Architect Hybrid - Greater Boston, MA About the Opportunity Join a privately held enterprise data platform company - whose technology is trusted by the world's largest enterprises across finance, healthcare, telecom, and beyond. With 30 years of engineering excellence and a recent high-profile partnership with Google Cloud to power agentic AI workflows, this company is at the forefront of the data revolution. Now, they're making a strategic investment to bring their internal Dynamics 365 capabilities in-house - and they need a technical architect to own it. This is not a staff-aug engagement or a consulting rotation. You'll be the D365 authority for the entire enterprise, reporting into leadership and shaping how a company that builds world-class data infrastructure runs its own business systems. Why This Company? This organization builds an agentic data platform that spans the full data engineering lifecycle - transformation, quality, lineage, governance, and orchestration - serving multi-cloud enterprises operating across hundreds of data sources, from modern cloud services to legacy mainframes. Their engineering bar is exceptionally high and employee tenure is long. They understand complex systems, legacy modernization, and enterprise-grade architecture - and they expect the same caliber of thinking applied to their internal business platforms. The Environment You'll Own You'll architect and lead a modern Microsoft ecosystem supporting a sophisticated engineering organization: Core Platform: Microsoft Dynamics 365 (CRM/Sales, Finance, HR, Expenses) Analytics: Power BI consuming Dynamics data Integrations: ServiceNow (customer support), shipping systems, product delivery workflows Legacy Modernization: Lotus Notes data and workflows (Keys, Expenses, HR history) - a migration opportunity, not just maintenance Planned Builds: mobile time tracking, contract/SOW management What You'll Do Own the architecture - all technical decisions for D365 customizations, plugins, and integrations across the enterprise Write and review production code (C#, .NET, Azure, SQL Server) as a hands-on technical leader, not just a diagram-drawer Lead and mentor a growing team of application developers (building from a small core team) Design upgrade-resilient patterns that protect the business from breaking changes during platform updates - this company builds systems meant to last decades, and they expect the same durability internally Drive legacy modernization - migrate Lotus Notes workflows into D365, applying the same rigor this company brings to migrating enterprise clients off COBOL and legacy ETL tools Collaborate with Program Managers, Systems teams, and executive stakeholders to align D365 strategy with business priorities What You Bring Must-Have: Deep, proven experience with Dynamics 365 - customizations, plugins, integrations, and navigating major upgrades Hands-on expertise in C#/.NET and the broader Microsoft stack (Azure, SQL Server) Strong integration experience with enterprise tools (ServiceNow, Power BI, or similar) Track record of leading or mentoring development teams You're the Right Fit If: You think in systems, not just features - you understand data lineage, governance, and why metadata matters as much as the data itself You're energized by building a capability from the ground up, not inheriting someone else's playbook You can communicate architecture decisions to both developers and executives You've worked in environments where engineering rigor and long-term durability are non-negotiable Legacy modernization excites you - you see Lotus Notes migration as a design challenge, not a chore
Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.
11/09/2026
Full time
Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.
Integrated Staffing Corporation
New York, New York
Job Description Job Description Now Hiring: Lead Tenable One Implementation Engineer Location: New York, NY (Hybrid Minimum 2 Days Onsite) Employment Type: Contract 12 Months Anticipated Start Date: November 2026 Schedule: Monday Friday, 8:00 AM 5:00 PM EST (40 hours/week) Experience Level: Senior / Specialist III Position Overview We are seeking an experienced Lead Tenable One Implementation Engineer to lead the design, deployment, configuration, integration, and operationalization of an enterprise-wide vulnerability and exposure management platform. The ideal candidate will have extensive hands-on experience implementing Tenable One in complex enterprise environments, with expertise in vulnerability scanning, asset discovery, system integrations, troubleshooting, and security operations. This is a highly technical, hands-on engineering role focused on establishing centralized vulnerability management, improving asset visibility, and enabling risk-based vulnerability prioritization. Key Responsibilities Lead the architecture, deployment, configuration, and implementation of the Tenable One Exposure Management Platform. Install, configure, and maintain Tenable Nessus scanners, agents, connectors, repositories, and access controls. Configure credentialed and non-credentialed vulnerability scans, including policies, schedules, exclusions, and performance settings. Integrate cloud, on-premises, remote, and internet-facing assets into the exposure management platform. Integrate Tenable One with ServiceNow, SIEM platforms, asset management systems, and REST APIs. Validate asset discovery, scanning coverage, vulnerability data accuracy, dashboards, and reporting. Troubleshoot scanner connectivity, authentication issues, agent health, API errors, and platform performance. Lead pilot implementations, phased deployments, production validation, and operational transitions. Develop technical documentation, architecture diagrams, configuration guides, and operating procedures. Provide hands-on training, knowledge transfer, and technical support to internal teams. Collaborate with security, infrastructure, engineering, and vendor teams to ensure successful implementation. Required Qualifications Must have successfully completed at least one production Tenable One implementation as the lead or primary implementation engineer. Demonstrated hands-on experience designing, deploying, and configuring Tenable One and Tenable Vulnerability Management. Strong experience with Nessus scanners, agents, connectors, credentials, scan policies, and asset tagging. Expertise in credentialed and non-credentialed vulnerability scanning, scanner placement, scan scheduling, and performance optimization. Experience integrating vulnerability management platforms with ServiceNow or equivalent ITSM systems, SIEM solutions, and cloud environments. Strong troubleshooting skills involving scanner connectivity, authentication, APIs, agent health, and data quality. Understanding of security best practices, including role-based access control, least-privilege administration, credential protection, and audit logging. Experience managing enterprise-scale deployments, pilot testing, production rollouts, and operational handoffs. Ability to create detailed technical documentation and provide administrator training. Strong communication, collaboration, and technical problem-solving skills. Candidates must be able to clearly describe their previous production Tenable One implementation experience, including their specific responsibilities, technologies deployed, and project outcomes. Technical Skills & Tools Vulnerability Management: Tenable One, Tenable Vulnerability Management, Tenable Security Center, Nessus Scanners and Agents Security & Exposure Management: Tenable Web App Scanning, Tenable Cloud Exposure, Asset Discovery, Vulnerability Prioritization Integrations: ServiceNow Vulnerability Response, SIEM, REST APIs, Tenable Connectors Scripting & Automation: PowerShell, Python Additional Tools: Postman, Git, Microsoft Visio, Microsoft Teams, SharePoint Preferred Qualifications Experience implementing vulnerability management solutions across large, distributed enterprise environments. Experience integrating cloud and on-premises infrastructure with enterprise security platforms. Relevant Tenable, cybersecurity, cloud, vulnerability assessment, or ITIL certifications. Experience developing operational procedures, training materials, and technical knowledge-transfer documentation. Strong understanding of enterprise security architecture, exposure management, and vulnerability remediation workflows. Additional Information Hybrid Work Arrangement: Minimum of two days onsite per week in New York City. Contract Duration: 12 months. Occasional travel to additional project locations may be required. Background screening and security access approvals may be required. Candidates must comply with applicable information security, confidentiality, and data protection policies. Why This Opportunity? This is an excellent opportunity for an experienced cybersecurity engineer to lead a high-impact enterprise security implementation. You'll play a critical role in strengthening vulnerability management capabilities, improving security visibility, and establishing sustainable security operations across a complex environment.
11/09/2026
Full time
Job Description Job Description Now Hiring: Lead Tenable One Implementation Engineer Location: New York, NY (Hybrid Minimum 2 Days Onsite) Employment Type: Contract 12 Months Anticipated Start Date: November 2026 Schedule: Monday Friday, 8:00 AM 5:00 PM EST (40 hours/week) Experience Level: Senior / Specialist III Position Overview We are seeking an experienced Lead Tenable One Implementation Engineer to lead the design, deployment, configuration, integration, and operationalization of an enterprise-wide vulnerability and exposure management platform. The ideal candidate will have extensive hands-on experience implementing Tenable One in complex enterprise environments, with expertise in vulnerability scanning, asset discovery, system integrations, troubleshooting, and security operations. This is a highly technical, hands-on engineering role focused on establishing centralized vulnerability management, improving asset visibility, and enabling risk-based vulnerability prioritization. Key Responsibilities Lead the architecture, deployment, configuration, and implementation of the Tenable One Exposure Management Platform. Install, configure, and maintain Tenable Nessus scanners, agents, connectors, repositories, and access controls. Configure credentialed and non-credentialed vulnerability scans, including policies, schedules, exclusions, and performance settings. Integrate cloud, on-premises, remote, and internet-facing assets into the exposure management platform. Integrate Tenable One with ServiceNow, SIEM platforms, asset management systems, and REST APIs. Validate asset discovery, scanning coverage, vulnerability data accuracy, dashboards, and reporting. Troubleshoot scanner connectivity, authentication issues, agent health, API errors, and platform performance. Lead pilot implementations, phased deployments, production validation, and operational transitions. Develop technical documentation, architecture diagrams, configuration guides, and operating procedures. Provide hands-on training, knowledge transfer, and technical support to internal teams. Collaborate with security, infrastructure, engineering, and vendor teams to ensure successful implementation. Required Qualifications Must have successfully completed at least one production Tenable One implementation as the lead or primary implementation engineer. Demonstrated hands-on experience designing, deploying, and configuring Tenable One and Tenable Vulnerability Management. Strong experience with Nessus scanners, agents, connectors, credentials, scan policies, and asset tagging. Expertise in credentialed and non-credentialed vulnerability scanning, scanner placement, scan scheduling, and performance optimization. Experience integrating vulnerability management platforms with ServiceNow or equivalent ITSM systems, SIEM solutions, and cloud environments. Strong troubleshooting skills involving scanner connectivity, authentication, APIs, agent health, and data quality. Understanding of security best practices, including role-based access control, least-privilege administration, credential protection, and audit logging. Experience managing enterprise-scale deployments, pilot testing, production rollouts, and operational handoffs. Ability to create detailed technical documentation and provide administrator training. Strong communication, collaboration, and technical problem-solving skills. Candidates must be able to clearly describe their previous production Tenable One implementation experience, including their specific responsibilities, technologies deployed, and project outcomes. Technical Skills & Tools Vulnerability Management: Tenable One, Tenable Vulnerability Management, Tenable Security Center, Nessus Scanners and Agents Security & Exposure Management: Tenable Web App Scanning, Tenable Cloud Exposure, Asset Discovery, Vulnerability Prioritization Integrations: ServiceNow Vulnerability Response, SIEM, REST APIs, Tenable Connectors Scripting & Automation: PowerShell, Python Additional Tools: Postman, Git, Microsoft Visio, Microsoft Teams, SharePoint Preferred Qualifications Experience implementing vulnerability management solutions across large, distributed enterprise environments. Experience integrating cloud and on-premises infrastructure with enterprise security platforms. Relevant Tenable, cybersecurity, cloud, vulnerability assessment, or ITIL certifications. Experience developing operational procedures, training materials, and technical knowledge-transfer documentation. Strong understanding of enterprise security architecture, exposure management, and vulnerability remediation workflows. Additional Information Hybrid Work Arrangement: Minimum of two days onsite per week in New York City. Contract Duration: 12 months. Occasional travel to additional project locations may be required. Background screening and security access approvals may be required. Candidates must comply with applicable information security, confidentiality, and data protection policies. Why This Opportunity? This is an excellent opportunity for an experienced cybersecurity engineer to lead a high-impact enterprise security implementation. You'll play a critical role in strengthening vulnerability management capabilities, improving security visibility, and establishing sustainable security operations across a complex environment.
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. About the Role McKesson is seeking a Senior Information Security Analyst to strengthen our cloud security posture and reduce enterprise cyber risk. You will lead the triage, prioritization, remediation, and validation of cloud security findings identified through Wiz. In this role, you will partner with application, cloud platform, engineering, and infrastructure teams to resolve Critical and High-risk vulnerabilities, establish ownership for unknown cloud assets, and manage security exceptions. You will translate technical findings into clear remediation plans, operational metrics, and leadership reporting. This position is ideal for a cybersecurity professional experienced in cloud vulnerability management, exposure management, risk-based prioritization, and cross-functional remediation. The underlying P4 career-model description calls for advanced cybersecurity expertise, cross-functional collaboration, remediation leadership, technical documentation, and influence across enterprise security activities. What You'll Do Monitor and manage vulnerabilities, misconfigurations, attack paths, and other cloud security findings identified through Wiz. Triage and prioritize findings using severity, exploitability, exposure, business impact, asset criticality, and enterprise remediation standards. Drive remediation of Critical, High-risk, and overdue findings by establishing action plans with application, platform, engineering, and infrastructure owners. Investigate cloud assets without identified ownership, including virtual machines, containers, workloads, and serverless resources, and coordinate handoff to accountable teams. Review suppression, exemption, dismissal, and risk-acceptance requests; validate supporting evidence and maintain audit-ready disposition records. Validate vulnerability closure, facilitate root-cause investigations, identify recurring issues, and recommend strategic risk-reduction initiatives. Improve remediation workflows, ownership assignment, governance, reporting, and automation, including integrations involving Wiz, ServiceNow, Rapid7, and Panorama. Report on Mean Time to Remediate, Critical and High findings, overdue vulnerabilities, exception volumes, unknown assets, remediation trends, and risk-reduction outcomes. Basic Requirements 7+ years of progressive experience in cybersecurity engineering, cloud security, vulnerability management, exposure management, infrastructure security, or a closely related field. Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and relevant experience. Demonstrated experience triaging, prioritizing, and driving remediation of cloud vulnerabilities or security findings. Hands-on experience using Wiz or a comparable cloud security, CNAPP, CSPM, or vulnerability-management platform. Experience applying risk-based prioritization using technical severity, exploitability, exposure, asset context, and business risk. Experience partnering with cloud, application, engineering, or infrastructure teams to coordinate security remediation within GCP, AWS, or Azure cloud architectures. Experience evaluating security findings in the context of cloud architecture, including vulnerability exceptions, risk acceptances, suppressions, and other dispositions, within GCP, AWS, or Azure. Experience developing security metrics, remediation reporting, and written documentation for technical and leadership audiences. Preferred Skills/Experience Experience with Wiz Vulnerability Management, Wiz Security Graph, cloud exposure analysis, or attack-path investigation. Familiarity with ServiceNow, Rapid7, or integrations supporting vulnerability tracking and remediation workflows. Knowledge of cloud workloads, virtual machines, containers, serverless technologies, and cloud asset inventories. Experience automating reporting, remediation tracking, asset ownership assignment, or security workflow processes. Understanding of vulnerability-management governance, remediation service-level expectations, exception management, and audit documentation. Experience facilitating remediation reviews, resolving ownership gaps, and escalating overdue security findings. Ability to translate technical risk into concise, actionable communication for engineering teams and leadership. Relevant certifications such as CISSP, CCSP, Security+, AWS Certified Security, Azure Security Engineer, or comparable credentials. Travel, Work Environment and Physical Requirements Work arrangement and in-office expectations will be based on the position's approved location and team requirements. Travel requirements, if any, will be specified in the final posting. Work primarily involves using standard computer and collaboration technology. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,900 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
11/09/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. About the Role McKesson is seeking a Senior Information Security Analyst to strengthen our cloud security posture and reduce enterprise cyber risk. You will lead the triage, prioritization, remediation, and validation of cloud security findings identified through Wiz. In this role, you will partner with application, cloud platform, engineering, and infrastructure teams to resolve Critical and High-risk vulnerabilities, establish ownership for unknown cloud assets, and manage security exceptions. You will translate technical findings into clear remediation plans, operational metrics, and leadership reporting. This position is ideal for a cybersecurity professional experienced in cloud vulnerability management, exposure management, risk-based prioritization, and cross-functional remediation. The underlying P4 career-model description calls for advanced cybersecurity expertise, cross-functional collaboration, remediation leadership, technical documentation, and influence across enterprise security activities. What You'll Do Monitor and manage vulnerabilities, misconfigurations, attack paths, and other cloud security findings identified through Wiz. Triage and prioritize findings using severity, exploitability, exposure, business impact, asset criticality, and enterprise remediation standards. Drive remediation of Critical, High-risk, and overdue findings by establishing action plans with application, platform, engineering, and infrastructure owners. Investigate cloud assets without identified ownership, including virtual machines, containers, workloads, and serverless resources, and coordinate handoff to accountable teams. Review suppression, exemption, dismissal, and risk-acceptance requests; validate supporting evidence and maintain audit-ready disposition records. Validate vulnerability closure, facilitate root-cause investigations, identify recurring issues, and recommend strategic risk-reduction initiatives. Improve remediation workflows, ownership assignment, governance, reporting, and automation, including integrations involving Wiz, ServiceNow, Rapid7, and Panorama. Report on Mean Time to Remediate, Critical and High findings, overdue vulnerabilities, exception volumes, unknown assets, remediation trends, and risk-reduction outcomes. Basic Requirements 7+ years of progressive experience in cybersecurity engineering, cloud security, vulnerability management, exposure management, infrastructure security, or a closely related field. Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and relevant experience. Demonstrated experience triaging, prioritizing, and driving remediation of cloud vulnerabilities or security findings. Hands-on experience using Wiz or a comparable cloud security, CNAPP, CSPM, or vulnerability-management platform. Experience applying risk-based prioritization using technical severity, exploitability, exposure, asset context, and business risk. Experience partnering with cloud, application, engineering, or infrastructure teams to coordinate security remediation within GCP, AWS, or Azure cloud architectures. Experience evaluating security findings in the context of cloud architecture, including vulnerability exceptions, risk acceptances, suppressions, and other dispositions, within GCP, AWS, or Azure. Experience developing security metrics, remediation reporting, and written documentation for technical and leadership audiences. Preferred Skills/Experience Experience with Wiz Vulnerability Management, Wiz Security Graph, cloud exposure analysis, or attack-path investigation. Familiarity with ServiceNow, Rapid7, or integrations supporting vulnerability tracking and remediation workflows. Knowledge of cloud workloads, virtual machines, containers, serverless technologies, and cloud asset inventories. Experience automating reporting, remediation tracking, asset ownership assignment, or security workflow processes. Understanding of vulnerability-management governance, remediation service-level expectations, exception management, and audit documentation. Experience facilitating remediation reviews, resolving ownership gaps, and escalating overdue security findings. Ability to translate technical risk into concise, actionable communication for engineering teams and leadership. Relevant certifications such as CISSP, CCSP, Security+, AWS Certified Security, Azure Security Engineer, or comparable credentials. Travel, Work Environment and Physical Requirements Work arrangement and in-office expectations will be based on the position's approved location and team requirements. Travel requirements, if any, will be specified in the final posting. Work primarily involves using standard computer and collaboration technology. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,900 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
Job Description Job Description Must have 8 years of Salesforce experience, including 4 years as a Salesforce Solution or Technical Architect on enterprise implementations. Hands-on architecture across Service Cloud, Experience Cloud, and the Salesforce Platform: data modeling, Apex, Flow, Lightning Web Components, and the security and sharing model. Led at least one migration from a legacy or custom web application to Salesforce (Drupal/PHP strongly preferred), including large-volume data migration, coexistence, cutover, and rollback planning. Led current-state assessments and gap analyses and turned findings into a phased product roadmap. Worked with UX researchers on human-centered design, including user interviews, usability testing, and personas. Delivered in Agile two-week sprints using Jira and Confluence, with user stories and acceptance criteria. Defined Salesforce testing strategy across unit (Apex), integration, regression, performance, security, and user acceptance testing, with automated testing in CI/CD. Ran Salesforce DevSecOps with Salesforce DX, Git, CI/CD pipelines, static code analysis, code reviews, and documented rollback plans. Designed enterprise integrations using Salesforce APIs, Platform Events, Change Data Capture, middleware, and SSO with enterprise identity providers. Built CRM-driven automated notification workflows and integrated Salesforce with help desk or ITSM tools such as ServiceNow. Supported production Salesforce operations, including monitoring, incident response, root cause analysis, and minimal-downtime releases. Designed audit trails and records retention in Salesforce using Field Audit Trail and Event Monitoring. Secured PII or PHI in Salesforce under federal or healthcare compliance requirements (FISMA Moderate, NIST SP 800-53, HIPAA), including Shield Platform Encryption. Supported a federal ATO or equivalent security authorization. Delivered Section 508 and WCAG 2.1 AA-compliant Experience Cloud or Lightning interfaces. Designed Salesforce reports and dashboards for operational KPIs. Used or evaluated Salesforce AI with documented governance and human review. Strong communicator who can explain technical decisions to non-technical stakeholders. Preferred Qualifications CMS, HHS, or other federal Salesforce experience, especially Salesforce Government Cloud or Government Cloud Plus. Experience integrating Salesforce with Drupal, such as Experience Cloud pages embedded in or connected to Drupal sites. Experience with approval or agreement workflows such as grants management, licensing, data-access requests, or contract management. Certifications Required: Salesforce Certified Application Architect or Salesforce Certified System Architect. Preferred: Salesforce Certified Technical Architect (CTA), Data Architect, Integration Architect, Sharing and Visibility Architect, Identity and Access Management Architect, Development Lifecycle and Deployment Architect, or Experience Cloud Consultant. Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
11/09/2026
Full time
Job Description Job Description Must have 8 years of Salesforce experience, including 4 years as a Salesforce Solution or Technical Architect on enterprise implementations. Hands-on architecture across Service Cloud, Experience Cloud, and the Salesforce Platform: data modeling, Apex, Flow, Lightning Web Components, and the security and sharing model. Led at least one migration from a legacy or custom web application to Salesforce (Drupal/PHP strongly preferred), including large-volume data migration, coexistence, cutover, and rollback planning. Led current-state assessments and gap analyses and turned findings into a phased product roadmap. Worked with UX researchers on human-centered design, including user interviews, usability testing, and personas. Delivered in Agile two-week sprints using Jira and Confluence, with user stories and acceptance criteria. Defined Salesforce testing strategy across unit (Apex), integration, regression, performance, security, and user acceptance testing, with automated testing in CI/CD. Ran Salesforce DevSecOps with Salesforce DX, Git, CI/CD pipelines, static code analysis, code reviews, and documented rollback plans. Designed enterprise integrations using Salesforce APIs, Platform Events, Change Data Capture, middleware, and SSO with enterprise identity providers. Built CRM-driven automated notification workflows and integrated Salesforce with help desk or ITSM tools such as ServiceNow. Supported production Salesforce operations, including monitoring, incident response, root cause analysis, and minimal-downtime releases. Designed audit trails and records retention in Salesforce using Field Audit Trail and Event Monitoring. Secured PII or PHI in Salesforce under federal or healthcare compliance requirements (FISMA Moderate, NIST SP 800-53, HIPAA), including Shield Platform Encryption. Supported a federal ATO or equivalent security authorization. Delivered Section 508 and WCAG 2.1 AA-compliant Experience Cloud or Lightning interfaces. Designed Salesforce reports and dashboards for operational KPIs. Used or evaluated Salesforce AI with documented governance and human review. Strong communicator who can explain technical decisions to non-technical stakeholders. Preferred Qualifications CMS, HHS, or other federal Salesforce experience, especially Salesforce Government Cloud or Government Cloud Plus. Experience integrating Salesforce with Drupal, such as Experience Cloud pages embedded in or connected to Drupal sites. Experience with approval or agreement workflows such as grants management, licensing, data-access requests, or contract management. Certifications Required: Salesforce Certified Application Architect or Salesforce Certified System Architect. Preferred: Salesforce Certified Technical Architect (CTA), Data Architect, Integration Architect, Sharing and Visibility Architect, Identity and Access Management Architect, Development Lifecycle and Deployment Architect, or Experience Cloud Consultant. Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Description Job Description We are seeking a highly accomplished Subject Matter Expert (SME) Systems Engineer to serve as a Senior Digital Transformation Architect & Strategist. In this role, you will define, integrate, and modernize the technical architecture for a centralized enterprise IT systems data ecosystem. You will serve as a strategic technical advisor to executive leadership, bridging the gap between high-level vision and engineering execution. The ideal candidate will have extensive experience designing secure, scalable architectures that support advanced threat detection, real-time monitoring, automation, predictive analytics, and compliance strategies within complex multi-network Intelligence Community (IC) environments. Specifically, you will lead the architectural evolution and integration of enterprise platform standards including Splunk, ServiceNow, and AppDynamics to drive end-to-end visibility and operational excellence. Future & Integrated Enterprise Architecture: Drive the development, evolution, and alignment of the future-state and integrated technical architecture for critical enterprise platforms, specifically ensuring seamless interoperability between Splunk, ServiceNow, and AppDynamics. Enterprise Technical Architecture: Define and maintain the end-to-end technical architecture for a centralized IT systems data ecosystem, ensuring complete alignment with strategic modernization goals and federal IT mandates. Digital Transformation Leadership: Drive mission enablement for Cyber, IT, and Insight Operations through the deployment of an AI-driven ecosystem that optimizes resources for data-driven success. Strategic Facilitation: Lead and facilitate leadership offsites, multi-agency working groups, and strategic technical discussions to identify and mitigate infrastructure gaps, platform limitations, technical debt, and disconnected workflows. Systems Integration: Lead massive-scale systems integration efforts across disparate technical teams, ensuring seamless integration of Commercial Off-The-Shelf (COTS) and custom-built solutions. Data Governance & Integrity: Build and operationalize robust data governance, data classification, and access control policies across hybrid cloud and on-premise environments in compliance with ICD 503, ICD 504, and upcoming AI mandates (e.g., ICD 505). Security & Compliance Architecture: Architect secure network segmentations, zero-trust frameworks, and cross-domain solutions (CDS) within highly complex security enclaves. Ensure technical systems satisfy strict federal accreditation and assessment (A&A) standards. Technical Mentorship & Governance: Provide technical leadership, conduct comprehensive code/architecture reviews, promote DevSecOps cultures, and establish rigorous performance benchmarks for engineering teams. Program Advisory Support: Assist in managing program scope, schedules, milestones, technical dependencies, and risk mitigation strategies to optimize the return on investment (ROI) for critical technical solutions. Requirements Required Qualifications Experience: Minimum of 20+ years of technical experience in Systems Engineering, Enterprise Architecture, Systems Integration, and Digital Transformation. Minimum of 15+ years of dedicated experience supporting the Intelligence Community (IC) and/or Department of Defense (DoD). Education: Bachelor's Degree in Information Technology, Systems Engineering, Business and IT, or a related technical discipline (or equivalent combination of education and experience). Security Clearance: Must possess an active TS/SCI with Polygraph. Required Technical & Core Competencies Enterprise Monitoring & ITSM Integration: Deep architectural understanding and proven ability to support the development of integrated future-state architectures combining Splunk (enterprise logging/SIEM), ServiceNow (ITSM/ITOM), and AppDynamics (application performance monitoring) to deliver holistic operational observability. Architectural Frameworks: Proven expertise using enterprise architecture methodologies (e.g., JARM, Gartner Enterprise Architecture, FEAF) to manage complex system-of-systems configurations. AI/ML Strategy: Broad understanding of the notional AI stack, machine learning lifecycles, full lifecycle model management, and integrating massive enterprise datasets with machine learning tools. Cloud & Infrastructure: Deep familiarity with secure, scalable hybrid cloud engineering solutions (e.g., AWS, cloud-native architectures) and cross-domain communications. Security Standards: Expert-level knowledge of Risk Management Frameworks (RMF), A&A processes, system hardening, and IC directives (including ICD 503, ICD 504, and NIST 800-53 standards). Agile & DevSecOps Mindset: Demonstrated experience championing SecDevOps best practices (automated security testing, IaC, CI/CD pipelines) and working within or across Agile/Scrum delivery teams. Tools: Proficiency utilizing workflow tracking and documentation platforms like JIRA and Confluence to manage system requirements and backlogs. Communication: Exceptional ability to synthesize complex architectural designs and technical issues into high-impact briefings and customer-facing dashboard presentations for senior executive leadership.
11/09/2026
Full time
Job Description Job Description We are seeking a highly accomplished Subject Matter Expert (SME) Systems Engineer to serve as a Senior Digital Transformation Architect & Strategist. In this role, you will define, integrate, and modernize the technical architecture for a centralized enterprise IT systems data ecosystem. You will serve as a strategic technical advisor to executive leadership, bridging the gap between high-level vision and engineering execution. The ideal candidate will have extensive experience designing secure, scalable architectures that support advanced threat detection, real-time monitoring, automation, predictive analytics, and compliance strategies within complex multi-network Intelligence Community (IC) environments. Specifically, you will lead the architectural evolution and integration of enterprise platform standards including Splunk, ServiceNow, and AppDynamics to drive end-to-end visibility and operational excellence. Future & Integrated Enterprise Architecture: Drive the development, evolution, and alignment of the future-state and integrated technical architecture for critical enterprise platforms, specifically ensuring seamless interoperability between Splunk, ServiceNow, and AppDynamics. Enterprise Technical Architecture: Define and maintain the end-to-end technical architecture for a centralized IT systems data ecosystem, ensuring complete alignment with strategic modernization goals and federal IT mandates. Digital Transformation Leadership: Drive mission enablement for Cyber, IT, and Insight Operations through the deployment of an AI-driven ecosystem that optimizes resources for data-driven success. Strategic Facilitation: Lead and facilitate leadership offsites, multi-agency working groups, and strategic technical discussions to identify and mitigate infrastructure gaps, platform limitations, technical debt, and disconnected workflows. Systems Integration: Lead massive-scale systems integration efforts across disparate technical teams, ensuring seamless integration of Commercial Off-The-Shelf (COTS) and custom-built solutions. Data Governance & Integrity: Build and operationalize robust data governance, data classification, and access control policies across hybrid cloud and on-premise environments in compliance with ICD 503, ICD 504, and upcoming AI mandates (e.g., ICD 505). Security & Compliance Architecture: Architect secure network segmentations, zero-trust frameworks, and cross-domain solutions (CDS) within highly complex security enclaves. Ensure technical systems satisfy strict federal accreditation and assessment (A&A) standards. Technical Mentorship & Governance: Provide technical leadership, conduct comprehensive code/architecture reviews, promote DevSecOps cultures, and establish rigorous performance benchmarks for engineering teams. Program Advisory Support: Assist in managing program scope, schedules, milestones, technical dependencies, and risk mitigation strategies to optimize the return on investment (ROI) for critical technical solutions. Requirements Required Qualifications Experience: Minimum of 20+ years of technical experience in Systems Engineering, Enterprise Architecture, Systems Integration, and Digital Transformation. Minimum of 15+ years of dedicated experience supporting the Intelligence Community (IC) and/or Department of Defense (DoD). Education: Bachelor's Degree in Information Technology, Systems Engineering, Business and IT, or a related technical discipline (or equivalent combination of education and experience). Security Clearance: Must possess an active TS/SCI with Polygraph. Required Technical & Core Competencies Enterprise Monitoring & ITSM Integration: Deep architectural understanding and proven ability to support the development of integrated future-state architectures combining Splunk (enterprise logging/SIEM), ServiceNow (ITSM/ITOM), and AppDynamics (application performance monitoring) to deliver holistic operational observability. Architectural Frameworks: Proven expertise using enterprise architecture methodologies (e.g., JARM, Gartner Enterprise Architecture, FEAF) to manage complex system-of-systems configurations. AI/ML Strategy: Broad understanding of the notional AI stack, machine learning lifecycles, full lifecycle model management, and integrating massive enterprise datasets with machine learning tools. Cloud & Infrastructure: Deep familiarity with secure, scalable hybrid cloud engineering solutions (e.g., AWS, cloud-native architectures) and cross-domain communications. Security Standards: Expert-level knowledge of Risk Management Frameworks (RMF), A&A processes, system hardening, and IC directives (including ICD 503, ICD 504, and NIST 800-53 standards). Agile & DevSecOps Mindset: Demonstrated experience championing SecDevOps best practices (automated security testing, IaC, CI/CD pipelines) and working within or across Agile/Scrum delivery teams. Tools: Proficiency utilizing workflow tracking and documentation platforms like JIRA and Confluence to manage system requirements and backlogs. Communication: Exceptional ability to synthesize complex architectural designs and technical issues into high-impact briefings and customer-facing dashboard presentations for senior executive leadership.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/08/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
