Genworth is seeking a Senior Manager, Datacenter to lead secure, highly available infrastructure supporting critical financial and insurance systems. In this role, you will oversee day-to-day datacenter operations, capacity planning, vendor management, and disaster recovery across on-premises and hybrid environments. You will drive modernization, automation, and cost optimization while ensuring compliance with financial-services regulations. Collaborating with technology, security, and business stakeholders, you will guide a high-performing team, champion operational excellence, and help safeguard Genworth customers' long-term financial security.
Responsibilities
- Lead day-to-day operations of Genworth's datacenters supporting core financial and insurance systems
- Ensure high availability, performance, and capacity planning for on-prem and hybrid environments
- Oversee datacenter security, compliance, and risk management for regulated financial data
- Manage vendor relationships and service contracts for hardware, colocation, and network services
- Drive infrastructure modernization, automation, and cloud integration initiatives
- Develop and manage budgets, forecasts, and cost optimization plans for datacenter services
- Establish and monitor SLAs, KPIs, and incident/problem management processes
- Lead and mentor a technical operations team, fostering collaboration and continuous improvement
- Partner with security, application, and architecture teams on resilience and disaster recovery
- Ensure adherence to industry and regulatory standards (e.g., SOC, PCI, ISO) as applicable
Required Skills
- Datacenter operations management
- IT infrastructure (servers, storage, networking)
- Hybrid/on-prem and cloud integration
- Disaster recovery and business continuity
- IT security and compliance in financial services
- Capacity planning and performance tuning
- Vendor and contract management
- IT service management (ITIL, incident/change/problem)
- Automation and scripting for operations
- Budgeting and cost optimization