Job Description
Position Name - End User Computing (EUC) Engineer
Type of hiring - Fulltime
Location - Stevens Point, Wisconsin (Onsite)
Job Description:
We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility.
The role is responsible for end-user support, desktop/laptop management, network troubleshooting, plant IT infrastructure support, and coordination with regional and global IT teams to ensure high availability of business-critical systems.
Key Responsibilities
- Provide Level 2/Level 3 onsite IT support for end-user devices, printers, scanners, and peripherals.
- Install, configure, and troubleshoot Windows desktops and laptops.
- Support Microsoft 365, Active Directory, Azure AD, and Exchange Online.
- Diagnose and resolve hardware, software, and connectivity issues.
- Perform network troubleshooting involving switches, VLANs, DHCP, DNS, and Wi-Fi.
- Support Cisco networking equipment and coordinate with network teams.
- Manage IT assets, device deployments, and hardware replacements.
- Support manufacturing shop-floor systems, barcode printers, scanners, and label printers.
- Work with ServiceNow for incident, request, and change management.
- Perform root cause analysis and ensure timely resolution of incidents.
- Coordinate with vendors and infrastructure teams during outages and planned maintenance.
- Participate in on-call support and emergency response when required.
- Maintain documentation, SOPs, and knowledge articles.
Required Skills
- 5+ Years of End User Computing / Desktop Support experience.
- Strong knowledge of Windows 10/11 administration.
- Microsoft 365 Administration.
- Active Directory and Azure AD.
- Hardware troubleshooting (Dell/HP laptops & desktops).
- Printer and peripheral support.
- Experience with ServiceNow or similar ITSM tools.
- Excellent customer service and communication skills.
Network Skills (Mandatory)
- CCNA Certification (Preferred) or equivalent Cisco networking experience.
- Good understanding of:
- Cisco Switches
- VLANs
- TCP/IP
- DNS
- DHCP
- VPN
- Wireless Networking
- Network troubleshooting
Preferred Skills
- Experience in a manufacturing or industrial environment.
- Cisco Meraki/Catalyst administration.
- Intune/Autopilot device management.
- SCCM/MECM.
- PowerShell scripting.
- Knowledge of cybersecurity best practices.
- Experience supporting shop-floor IT infrastructure.
Education
- Bachelor's Degree in Computer Science, Information Technology, or related field (preferred).
- CCNA certification preferred.
- Microsoft certifications are an added advantage.
Key Competencies
- Strong troubleshooting and analytical skills.
- Ability to work independently with minimal supervision.
- Excellent communication and stakeholder management.
- Ability to prioritize multiple incidents in a fast-paced manufacturing environment.
- Strong documentation and knowledge transfer skills.