Job Description Job Description
Job ID: 111868-1
Job Title: Salesforce QA Lead
Location: Onsite: McLean, VA- 100% onsite FROM DAY 1
Duration: 6 months (Extendable)
Pay Rate: $50-$54/hr on W2
Skills: Salesforce Administration and Functional Design, Generative AI - Quality Engineering, General Banking, Modern Functional Quality Engineering
Experience Required: 10 & Above
Role Descriptions: - The candidate must understand how representatives access member information fulfill service requests resolve cases and support lending and deposit activities.
- This role requires independent test ownership strong integration testing skills and the ability to identify risks beyond documented requirements.
- Own test planning scenario design execution defect management regression testing and release readiness for Salesforce member servicing applications.
- Validate representative workflows including member search identity verification Member 360 views account inquiries profile maintenance service requests escalations and interaction history.
- Test banking journeys involving deposits loans cards payments and transfers including exceptions reversals and downstream updates where applicable.
- Validate Salesforce Service Console functionality including case creation routing queues assignment rules entitlements SLAs knowledge articles and guided workflows.
- Test Salesforce configurations and customizations including LWC Flow validation rules approval processes and business logic implemented in Apex.
- Perform end-to-end testing across Salesforce MuleSoft APIs core banking platforms document management systems and other connected applications.
- Verify data mapping accuracy reconciliation and synchronization; investigate missing delayed duplicate or inconsistent transactions and records.
- Validate profiles permission sets sharing rules field-level security sensitive member data access and audit history.
- Design negative and boundary scenarios covering API failures timeouts retries duplicate submissions concurrent updates and interrupted servicing sessions.
- Build and maintain automated regression tests support UAT with servicing teams and provide clear test evidence and release recommendations.
Essential Skills:- Required experience and skills6+ years of software QA experience including 3+ years testing Salesforce and substantial banking or credit union application experience.
- Direct experience testing applications used by member service representatives banking customer service representatives contact center agents or branch employees.Strong knowledge of Salesforce Service Cloud;
- Financial Services Cloud experience is highly desirable.
- Practical understanding of deposit servicing consumer lending member/account relationships and service request lifecycles.
- Hands-on API testing using Postman or an equivalent tool including authentication request/response validation error handling and HTTP status codes.
- Ability to use SOQL and SQL to validate Salesforce records and downstream data.
- Experience with test automation using Selenium Playwright Provar or an equivalent framework including maintainable Salesforce UI tests.
- Strong defect investigation skills using logs browser developer tools API responses and correlation identifiers.
- Experience with Jira Xray or equivalent test management tools Agile delivery and CI/CD regression execution.
- Ability to explain business impact challenge incomplete requirements and communicate release risks clearly.
- Preferred experience:
- Salesforce Financial Services Cloud
- OmniStudio Experience Cloud and telephony/CTI integrations.
- MuleSoft integrations and core banking platforms such as Hogan.
- Accessibility performance and session management testing for high-volume servicing environments.
- Agentforce testing including grounded responses permitted actions human handoffs and protection of member information
Company Benefits & Culture • Inclusive and diverse work environment
• Opportunities for professional growth and development
• Comprehensive health and wellness benefits