Job Description Job Description
SharePoint and Knowledge Management Support
Location: Hampton, VA
Minimum Clearance Required: Top Secret/SCI
This role is contingent upon contract award.
This role requires an active, fully-adjudicated US Government Security Clearance at the Top Secret/SCI level. US Citizenship is required to hold a US Government security clearance. Candidates without the appropriate clearance are not eligible to be considered.
Travel: up to 10%
The SharePoint and Knowledge Management Support role develops and maintains the unit's collaboration platforms over multiple network environments, including NIPR, SIPR, and JWICS. They ensure that the mission information hosted there is secure and accessible; gather user requirements, build dashboards and customize workflows on request as well as propose web-based solutions and support data management. The position provides training and troubleshooting for users, conducts research, analyses processes within the organization, and may contribute to continuity plans. The position also works with headquarters on automation and ensuring compliance with the security of controlled information and enforcement of security protocols. It maintains required technical certifications and supports governance processes to enable secure, efficient knowledge management that is mission aligned.
Who You Are and What You Need:
- Current in DoW 8570.01-M certification requirements for IAT Level II
- 3 years of experience administering, designing, and maintaining SharePoint sites and Microsoft Teams environments-including workflows, dashboards, web-based solutions, technical support, and troubleshooting-across multiple security domains (NIPRNET, SIPRNET, JWICS)
- 2 years of experience with Knowledge Management (KM) principles, processes, cataloging, and governance in a DoD or AF environment
- 2 years of experience in records management, archiving, and information lifecycle in a DoD or AF environment
- 3 years of experience working within a USAF Headquarters Staff environment at the NAF, MAJCOM, or above level, with experience producing decision documents, developing and presenting staff-level briefings, building staff packages, coordinating actions across staff directorates and major command elements, and interfacing with senior USAF leadership and external staffs
- 4 years of experience with Microsoft Office 365 applications and platforms, including but not limited to Word, Excel, Access, PowerPoint, Outlook, Teams, and SharePoint
- DoD 8570 baseline certification training for Information Assurance Technical (IAT) Level II required to be considered for role
What You Will Do:
- Design, develop, administer, and maintain ACC/A3C SharePoint sites, Microsoft Teams sites, libraries, workflows, dashboards, and web-based solutions across NIPRNET, SIPRNET, and JWICS environments, serving as an accessible consolidated repository for all division requirements, content, materials, and documentation. Ensure sites are organized, current, and accessible to authorized personnel.
- Ensure SharePoint integration throughout the division to facilitate easy access, sharing, and dissemination of information. Ensure standardized layout development, accessibility, security, and compliance with ACC/USAF Web and SharePoint Standardization Concepts and Air Force Portal standards, including CAC-enabled access on unclassified and classified servers.
- Serve as the primary point of contact for SharePoint-related inquiries. Collaborate with leadership and end users to gather requirements and design tailored SharePoint and web-based solutions - including but not limited to web parts, forms, Microsoft Office integration applications, workflows, page templates, customizations, search scopes, and web services.
- Develop and maintain automated workflows, reporting tools, and search capabilities to streamline data management processes. Develop and maintain dashboards using tools such as Microsoft Power BI and SharePoint and provide reports as required.
- Provide training and develop training materials, user guides, and other deliverables as needed to enhance user proficiency in SharePoint, Microsoft Teams, and other KM tools and features. Provide technical support to end users, including troubleshooting and resolving SharePoint and collaboration platform issues.
- Assist in the maintenance of established KM processes and governance. Provide analysis of division processes and KM activities and provide inputs to improve efficiency and align with mission requirements.
- Assist in documenting and cataloging division documentation and activities including but not limited to meetings, working groups, conferences, and Air Force Corporate structures. Perform data gathering, analysis, and research to ensure timely access to relevant operations information and research resources, supporting staff decision-making and organizational priorities.
- Assist in maintaining division knowledge continuity plans and transition packages to preserve institutional knowledge during personnel transitions, retirements, and permanent change of station (PCS) moves.
- Serve as the division primary point of contact and liaison with ACC/A3 to support their goal to
- accelerate the adoption and operational integration of Artificial Intelligence (AI) and Robotic Process Automation (RPA) capabilities.