Job Title: ISM Coordinator
Location: New York City, NY (Onsite)
Duration: 12 Months
Job Overview:
We are seeking an experienced ISM Coordinator to manage the day-to-day activities of IT Support Technicians, coordinate service delivery, and ensure efficient IT operations. The ideal candidate will have a strong background in IT support, preferably within the financial services or brokerage industry, along with excellent coordination, communication, and problem-solving skills.
Key Responsibilities:
Manage daily workloads and coordinate activities of IT Support Technicians.
Act as the primary escalation point for IT support issues.
Monitor and manage ServiceNow ticket queues, ensuring timely resolution, quality checks, and escalation of overdue tickets.
Coordinate with suppliers and internal teams to support IT service delivery.
Manage hardware inventory, stock levels, ordering, and equipment receipts.
Review and maintain technical solutions and knowledge base articles.
Coordinate hardware initiatives and IT projects in accordance with company policies.
Manage client expectations and ensure adherence to established processes and procedures.
Required Qualifications:
3+ years of IT Support experience, preferably in financial services, banking, or a brokerage firm.
Experience with ServiceNow ticket management and queue monitoring.
Strong coordination, multitasking, and escalation management skills.
Excellent attention to detail and the ability to work in a fast-paced environment.
Strong communication and stakeholder management skills.
Bachelor's degree or equivalent qualifying professional experience.