CBTS
Nutley, New Jersey
Job Description CBTS is in search of a highly organized and execution-oriented Organizational Change Management (OCM) Analyst / Coordinator to support Project Leap, the Global IT Service Management (GITSM) transformation program. The program is establishing standardized global ITSM processes and a unified ServiceNow platform across the Americas, EMEA, Japan, and EAGS. The contractor will work under the direction of the GITSM OCM Lead and collaborate with Program Management, Regional ITSM Leads, Global Process Owners, ServiceNow delivery teams, business stakeholders, and Accenture OCM advisors. The role will provide hands-on support for stakeholder engagement, communications, training coordination, readiness, adoption tracking, UAT, Go-Live, and Hypercare activities. ROLE PURPOSE Provide disciplined day-to-day OCM execution so the OCM Lead can focus on leadership alignment, regional stakeholder management, readiness decisions, and executive engagement. Program Context and Scope Project Leap includes global process and platform changes affecting both end users and IT support teams. The contractor will support change activities associated with rolling out of the Global IT Service Management platform with the following capabilities. Responsibilities Incident, Problem, Change, Request, and Knowledge Management processes. Service Portal, Service Catalog, user feedback surveys, and AI-enabled self-service experiences. CMDB foundation, ITOM / AIOps capabilities, reporting, integrations, and automation. Global process standardization, regional adoption, and transition to the target GITSM operating model. DUTIES Communications and Stakeholder Engagement Support execution of the GITSM communication and stakeholder engagement plan across regions and functions. Maintain the stakeholder register, communication calendar, audience segmentation, distribution lists, and engagement tracker. Draft leadership messages, project updates, email campaigns, FAQs, announcements, town hall content, and Go-Live communications. Coordinate reviews, translations where required, approvals, and distribution with global and regional stakeholders. Support regional change networks, change champions, and stakeholder feedback activities. Training and User Readiness Coordinate training for end users, fulfillment teams, Service Desk personnel, process roles, and other impacted groups. Maintain the training schedule, audience roster, invitations, attendance records, completion status, and follow-up actions. Assist with training materials, quick-reference guides, job aids, FAQs, knowledge content, and recorded-session coordination. Coordinate updates to materials arising from UAT feedback, solution changes, or approved process decisions. Support preparation and maintenance of the Operational Readiness Guide for in-scope processes. Readiness, Adoption, and Reporting Administer business and operational readiness assessments and consolidate results across regions. Maintain readiness dashboards and track communications, training completion, stakeholder engagement, user feedback, and adoption indicators. Identify gaps, overdue actions, regional dependencies, and OCM risks for escalation to the OCM Lead and PMO. Prepare concise weekly OCM status reports, leadership summaries, and decision or action logs. UAT, Go-Live, and Hypercare Support Coordinate UAT awareness, participant communications, training alignment, reminders, and feedback consolidation. Support Go-Live readiness checkpoints, cutover communications, launch materials, and stakeholder briefings. Monitor and consolidate user feedback during Hypercare, identify recurring themes, and route actions to the appropriate owner. Support issue communications, frequently asked questions, office hours, lessons learned, and post-Go-Live adoption reporting. OCM Project Coordination Maintain the integrated OCM workplan, deliverable tracker, RAID items, dependencies, meeting notes, and action log. Coordinate OCM workshops, leadership briefings, regional sessions, town halls, training events, and readiness reviews. Work closely with the GITSM PMO, Process Governance, Platform, Service Management, regional teams, and Accenture advisors. Ensure OCM activities remain aligned with design, build, testing, deployment, and Hypercare milestones. Qualifications Approximately 5+ years of experience in organizational change management, change communications, training coordination, PMO, or enterprise transformation. Hands-on experience supporting a large-scale technology implementation or digital transformation. Demonstrated ability to create polished stakeholder communications, presentation materials, trackers, and status reports. Strong organizational skills, attention to detail, and ability to manage multiple deadlines and stakeholders. Excellent written and verbal communication skills in English. Advanced proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint. Required Skills Approximately 3-7 years of experience in organizational change management, change communications, training coordination, PMO, or enterprise transformation. Hands-on experience supporting a large-scale technology implementation or digital transformation. Demonstrated ability to create polished stakeholder communications, presentation materials, trackers, and status reports. Strong organizational skills, attention to detail, and ability to manage multiple deadlines and stakeholders. Advanced proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint. Preferred Experience with ServiceNow implementations or IT service management transformation. Working knowledge of ITIL practices and ITSM processes. Experience supporting global, geographically dispersed, or multicultural teams. Experience in pharmaceutical, healthcare, life sciences, or another regulated environment. Exposure to UAT, Go-Live, Hypercare, readiness assessments, training operations, and adoption measurement. OCM certification or familiarity with a recognized change framework is beneficial but not require.
Job Description CBTS is in search of a highly organized and execution-oriented Organizational Change Management (OCM) Analyst / Coordinator to support Project Leap, the Global IT Service Management (GITSM) transformation program. The program is establishing standardized global ITSM processes and a unified ServiceNow platform across the Americas, EMEA, Japan, and EAGS. The contractor will work under the direction of the GITSM OCM Lead and collaborate with Program Management, Regional ITSM Leads, Global Process Owners, ServiceNow delivery teams, business stakeholders, and Accenture OCM advisors. The role will provide hands-on support for stakeholder engagement, communications, training coordination, readiness, adoption tracking, UAT, Go-Live, and Hypercare activities. ROLE PURPOSE Provide disciplined day-to-day OCM execution so the OCM Lead can focus on leadership alignment, regional stakeholder management, readiness decisions, and executive engagement. Program Context and Scope Project Leap includes global process and platform changes affecting both end users and IT support teams. The contractor will support change activities associated with rolling out of the Global IT Service Management platform with the following capabilities. Responsibilities Incident, Problem, Change, Request, and Knowledge Management processes. Service Portal, Service Catalog, user feedback surveys, and AI-enabled self-service experiences. CMDB foundation, ITOM / AIOps capabilities, reporting, integrations, and automation. Global process standardization, regional adoption, and transition to the target GITSM operating model. DUTIES Communications and Stakeholder Engagement Support execution of the GITSM communication and stakeholder engagement plan across regions and functions. Maintain the stakeholder register, communication calendar, audience segmentation, distribution lists, and engagement tracker. Draft leadership messages, project updates, email campaigns, FAQs, announcements, town hall content, and Go-Live communications. Coordinate reviews, translations where required, approvals, and distribution with global and regional stakeholders. Support regional change networks, change champions, and stakeholder feedback activities. Training and User Readiness Coordinate training for end users, fulfillment teams, Service Desk personnel, process roles, and other impacted groups. Maintain the training schedule, audience roster, invitations, attendance records, completion status, and follow-up actions. Assist with training materials, quick-reference guides, job aids, FAQs, knowledge content, and recorded-session coordination. Coordinate updates to materials arising from UAT feedback, solution changes, or approved process decisions. Support preparation and maintenance of the Operational Readiness Guide for in-scope processes. Readiness, Adoption, and Reporting Administer business and operational readiness assessments and consolidate results across regions. Maintain readiness dashboards and track communications, training completion, stakeholder engagement, user feedback, and adoption indicators. Identify gaps, overdue actions, regional dependencies, and OCM risks for escalation to the OCM Lead and PMO. Prepare concise weekly OCM status reports, leadership summaries, and decision or action logs. UAT, Go-Live, and Hypercare Support Coordinate UAT awareness, participant communications, training alignment, reminders, and feedback consolidation. Support Go-Live readiness checkpoints, cutover communications, launch materials, and stakeholder briefings. Monitor and consolidate user feedback during Hypercare, identify recurring themes, and route actions to the appropriate owner. Support issue communications, frequently asked questions, office hours, lessons learned, and post-Go-Live adoption reporting. OCM Project Coordination Maintain the integrated OCM workplan, deliverable tracker, RAID items, dependencies, meeting notes, and action log. Coordinate OCM workshops, leadership briefings, regional sessions, town halls, training events, and readiness reviews. Work closely with the GITSM PMO, Process Governance, Platform, Service Management, regional teams, and Accenture advisors. Ensure OCM activities remain aligned with design, build, testing, deployment, and Hypercare milestones. Qualifications Approximately 5+ years of experience in organizational change management, change communications, training coordination, PMO, or enterprise transformation. Hands-on experience supporting a large-scale technology implementation or digital transformation. Demonstrated ability to create polished stakeholder communications, presentation materials, trackers, and status reports. Strong organizational skills, attention to detail, and ability to manage multiple deadlines and stakeholders. Excellent written and verbal communication skills in English. Advanced proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint. Required Skills Approximately 3-7 years of experience in organizational change management, change communications, training coordination, PMO, or enterprise transformation. Hands-on experience supporting a large-scale technology implementation or digital transformation. Demonstrated ability to create polished stakeholder communications, presentation materials, trackers, and status reports. Strong organizational skills, attention to detail, and ability to manage multiple deadlines and stakeholders. Advanced proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint. Preferred Experience with ServiceNow implementations or IT service management transformation. Working knowledge of ITIL practices and ITSM processes. Experience supporting global, geographically dispersed, or multicultural teams. Experience in pharmaceutical, healthcare, life sciences, or another regulated environment. Exposure to UAT, Go-Live, Hypercare, readiness assessments, training operations, and adoption measurement. OCM certification or familiarity with a recognized change framework is beneficial but not require.
A4Assist
New Hyde Park, New York
Job Description IT Project Coordinator Location: New Hyde Park, NY 11042 Work Arrangement: Hybrid - onsite Monday-Wednesday; remote Thursday-Friday Pay Rate: $25/hour Employment Type: Contract About the Role We are seeking an organized and detail-oriented IT Project Coordinator to support project planning, documentation, reporting, and coordination across IT teams and stakeholders. This is an excellent opportunity for an early-career professional who is interested in IT project management and developing experience with project lifecycle processes. Key Responsibilities Organize, maintain, and archive project documents and records. Support established project management processes and project lifecycle activities. Track project dependencies, constraints, risks, benefits, and trade-offs. Prepare meeting agendas and document meeting minutes, decisions, and action items. Coordinate with internal IT teams, clients, vendors, and other stakeholders. Assist with project status updates, reports, schedules, and follow-ups. Identify opportunities to improve project documentation and coordination processes. Support IT leadership with project planning and related administrative activities. Required Qualifications Bachelor's degree or equivalent combination of education and relevant experience. Strong organizational, documentation, and communication skills. Ability to manage multiple tasks, maintain accurate records, and follow established processes. Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint. Interest in IT project coordination, project management, or PMO operations. Ability to work onsite in New Hyde Park, NY, Monday through Wednesday. Preferred Qualifications Internship, academic project, or entry-level experience supporting IT projects. Familiarity with project documentation, meeting minutes, action-item tracking, status reports, or risk logs. Exposure to project management tools such as Jira, ServiceNow, SharePoint, or Microsoft Project. Important Employment Requirements Compensation is $25/hour. Candidates must be legally authorized to work in the United States by the start date without requiring employer sponsorship. This role requires onsite attendance Monday-Wednesday in New Hyde Park, NY.
Job Description IT Project Coordinator Location: New Hyde Park, NY 11042 Work Arrangement: Hybrid - onsite Monday-Wednesday; remote Thursday-Friday Pay Rate: $25/hour Employment Type: Contract About the Role We are seeking an organized and detail-oriented IT Project Coordinator to support project planning, documentation, reporting, and coordination across IT teams and stakeholders. This is an excellent opportunity for an early-career professional who is interested in IT project management and developing experience with project lifecycle processes. Key Responsibilities Organize, maintain, and archive project documents and records. Support established project management processes and project lifecycle activities. Track project dependencies, constraints, risks, benefits, and trade-offs. Prepare meeting agendas and document meeting minutes, decisions, and action items. Coordinate with internal IT teams, clients, vendors, and other stakeholders. Assist with project status updates, reports, schedules, and follow-ups. Identify opportunities to improve project documentation and coordination processes. Support IT leadership with project planning and related administrative activities. Required Qualifications Bachelor's degree or equivalent combination of education and relevant experience. Strong organizational, documentation, and communication skills. Ability to manage multiple tasks, maintain accurate records, and follow established processes. Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint. Interest in IT project coordination, project management, or PMO operations. Ability to work onsite in New Hyde Park, NY, Monday through Wednesday. Preferred Qualifications Internship, academic project, or entry-level experience supporting IT projects. Familiarity with project documentation, meeting minutes, action-item tracking, status reports, or risk logs. Exposure to project management tools such as Jira, ServiceNow, SharePoint, or Microsoft Project. Important Employment Requirements Compensation is $25/hour. Candidates must be legally authorized to work in the United States by the start date without requiring employer sponsorship. This role requires onsite attendance Monday-Wednesday in New Hyde Park, NY.
Cypress HCM
Alviso, California
Job Description Job Description UAT Program Coordinator We are seeking a seasoned UAT Program Coordinator to join the Integrated Operations PMO to drive User Acceptance Testing (UAT) strategy and execution across large-scale cross-functional initiatives, specifically for GTM transformation initiatives. This role is pivotal in ensuring that end-to-end business validation is planned, executed, and governed effectively, enabling successful product and capability rollouts. The UAT Program Coordinator will lead the coordination between business stakeholders, IT, and PMO, ensuring testing readiness, execution excellence, and stakeholder alignment throughout the UAT lifecycle. The UAT Program Coordinator will partner closely with the Sr. UAT Program Manager, business stakeholders, IT, and PMO teams to ensure readiness, execution discipline, and stakeholder alignment throughout the UAT lifecycle. The ideal candidate is a structured and detail-oriented program manager with hands-on experience executing UAT at scale, excellent coordination skills, and the ability to manage multiple stakeholder groups to drive business validation to completion. Responsibilities : Drive UAT Strategy & Governance: Partner with the Sr. UAT Program Manager to enforce UAT strategy, governance framework, and entrance/exit criteria. Ensure UAT milestones, deliverables, and dependencies are tracked and aligned with overall project timelines. Drive accountability by facilitating UAT sign-offs and maintaining governance logs. Drive Testing Readiness: Oversee the development and coordination of test scenarios, scripts, and data preparation. Ensure test environments, access, and tester onboarding are completed in advance of execution. Maintain traceability and alignment between test plans and business requirements Provide Oversight & Coordination on UAT Execution: Manage UAT tester rosters, kickoff logistics, and scheduling. Lead day-to-day execution by tracking test case completion, logging and escalating defects, and providing ongoing tester support. Deliver daily execution status reports and consolidate results summaries Ensure Communication & Stakeholder Alignment: Act as the central point of coordination between business users, IT, and PMO for all UAT-related activities. Provide proactive updates, maintain issue and escalation logs, and facilitate regular status checkpoints to ensure transparency and responsiveness. Influence and align cross-functional stakeholders by driving accountability, gaining buy-in, and ensuring adoption of UAT outcomes across diverse business groups. Business Scenario Development: Collaborate with business stakeholders to define real-world validation scenarios that reflect post-launch business use. Ensure traceability of scenarios back to business requirements and intended outcomes. Collaborative Ownership with Test & Technical Partners: Ensure seamless handoff and continuity from technical/system testing to UAT. Partner on test environment readiness, data access, and risk mitigation planning. Support Continuous Improvement: Capture lessons learned, refine UAT playbooks, and contribute to the standardization of tools and templates across initiatives. Identify execution gaps or resource needs and provide recommendations for ongoing process maturity Experience : 5-10+ years of experience in program/project management with direct focus on UAT/test coordination for enterprise initiatives. Proven ability to drive large-scale UAT execution with cross-functional business, IT, and PMO stakeholders. Strong knowledge of software testing lifecycle, test planning, and defect management processes. Knowledge of Configure, Price, Quote (CPQ) processes and system implementation is desired Highly analytical, execution-focused, and detail-oriented, with ability to manage competing priorities under tight deadlines. Strong organizational, facilitation, and communication skills with ability to engage stakeholders at multiple levels. Experience with tools such as JIRA, Asana, SPM, Google Suite, or equivalent project/test management platforms. Project Management certification (PMP, CAPM) preferred. Familiarity with Agile/Scrum practices and change management principles a plus. Education: Bachelor's degree required Compensation: $90 - $119.72 per hour ID#:
Job Description Job Description UAT Program Coordinator We are seeking a seasoned UAT Program Coordinator to join the Integrated Operations PMO to drive User Acceptance Testing (UAT) strategy and execution across large-scale cross-functional initiatives, specifically for GTM transformation initiatives. This role is pivotal in ensuring that end-to-end business validation is planned, executed, and governed effectively, enabling successful product and capability rollouts. The UAT Program Coordinator will lead the coordination between business stakeholders, IT, and PMO, ensuring testing readiness, execution excellence, and stakeholder alignment throughout the UAT lifecycle. The UAT Program Coordinator will partner closely with the Sr. UAT Program Manager, business stakeholders, IT, and PMO teams to ensure readiness, execution discipline, and stakeholder alignment throughout the UAT lifecycle. The ideal candidate is a structured and detail-oriented program manager with hands-on experience executing UAT at scale, excellent coordination skills, and the ability to manage multiple stakeholder groups to drive business validation to completion. Responsibilities : Drive UAT Strategy & Governance: Partner with the Sr. UAT Program Manager to enforce UAT strategy, governance framework, and entrance/exit criteria. Ensure UAT milestones, deliverables, and dependencies are tracked and aligned with overall project timelines. Drive accountability by facilitating UAT sign-offs and maintaining governance logs. Drive Testing Readiness: Oversee the development and coordination of test scenarios, scripts, and data preparation. Ensure test environments, access, and tester onboarding are completed in advance of execution. Maintain traceability and alignment between test plans and business requirements Provide Oversight & Coordination on UAT Execution: Manage UAT tester rosters, kickoff logistics, and scheduling. Lead day-to-day execution by tracking test case completion, logging and escalating defects, and providing ongoing tester support. Deliver daily execution status reports and consolidate results summaries Ensure Communication & Stakeholder Alignment: Act as the central point of coordination between business users, IT, and PMO for all UAT-related activities. Provide proactive updates, maintain issue and escalation logs, and facilitate regular status checkpoints to ensure transparency and responsiveness. Influence and align cross-functional stakeholders by driving accountability, gaining buy-in, and ensuring adoption of UAT outcomes across diverse business groups. Business Scenario Development: Collaborate with business stakeholders to define real-world validation scenarios that reflect post-launch business use. Ensure traceability of scenarios back to business requirements and intended outcomes. Collaborative Ownership with Test & Technical Partners: Ensure seamless handoff and continuity from technical/system testing to UAT. Partner on test environment readiness, data access, and risk mitigation planning. Support Continuous Improvement: Capture lessons learned, refine UAT playbooks, and contribute to the standardization of tools and templates across initiatives. Identify execution gaps or resource needs and provide recommendations for ongoing process maturity Experience : 5-10+ years of experience in program/project management with direct focus on UAT/test coordination for enterprise initiatives. Proven ability to drive large-scale UAT execution with cross-functional business, IT, and PMO stakeholders. Strong knowledge of software testing lifecycle, test planning, and defect management processes. Knowledge of Configure, Price, Quote (CPQ) processes and system implementation is desired Highly analytical, execution-focused, and detail-oriented, with ability to manage competing priorities under tight deadlines. Strong organizational, facilitation, and communication skills with ability to engage stakeholders at multiple levels. Experience with tools such as JIRA, Asana, SPM, Google Suite, or equivalent project/test management platforms. Project Management certification (PMP, CAPM) preferred. Familiarity with Agile/Scrum practices and change management principles a plus. Education: Bachelor's degree required Compensation: $90 - $119.72 per hour ID#: