Job Description
Help Desk Technician opening with our client. CONTRACT ROLE. ONSITE.
Great entry level opportunity to work in the help desk field within a primary/secondary educational environment assisting students, teachers and administrative staff with technical and computer issues.
Overview of Duties
- Provide hardware and software support for all technologies
- Address help desk tickets efficiently and in a timely manner
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Record events and problems and their resolution in logs
- Install updates and configuration modifications to both PC's and Mac's
- Provide support for Android and iOS mobile devices
Qualifications
- Associate or Bachelor's Degree in Information Technology OR 5 years of experience in IT support, customer service and personal management and OR any equivalent combination of education and experience.
- Knowledge of computer systems (PCs, laptops, Chromebooks), networks, printers and peripherals
- Active directory experience
- Mobile device experience
- Good troubleshooting skills
- Ability to respond service issues after hours as needed
- Excellent communication skills
- Customer-oriented and cool-tempered
- Valid Driver's license; Must have or be able to obtain child abuse and federal and state criminal record clearances
Help Desk Technician - 26-00821