Job Descriptions:
Employment Type: Full-time
Position Summary
The Field Technology Support Engineer provides on-site and remote technical support to ensure the stability, performance, and usability of end-user systems and local IT infrastructure across multiple locations. This role serves as the primary field-based IT contact, delivering hands-on support, managing incidents, and maintaining a high-quality end-user experience while collaborating with enterprise IT teams.
The ideal candidate is a self-motivated professional with strong technical expertise, excellent customer service skills, and the ability to work independently in field environments.
Key Responsibilities
End-User & Technical Support
Provide on-site and remote support for desktops, laptops, printers, mobile devices, and peripherals.
Diagnose and resolve hardware, software, and connectivity issues in Windows and macOS environments.
Deliver responsive, customer-focused support via ticketing systems, phone, and in-person interactions.
Installation & Deployment
Install, configure, and deploy IT hardware, operating systems, and enterprise applications.
Perform system upgrades, PC refreshes, imaging, and user profile migrations.
Configure collaboration tools, VPN, email, and endpoint security solutions.
Incident & Service Management
Manage incidents and service requests using enterprise ticketing systems.
Ensure timely resolution in accordance with established service level agreements (SLAs).
Document issues, resolutions, and updates accurately within tracking systems.
Infrastructure & Network Support
Perform basic troubleshooting for LAN/Wi-Fi and TCP/IP connectivity issues.
Support local network infrastructure including cabling and switch ports.
Coordinate with centralized IT teams to resolve complex issues.
Asset & Configuration Management
Maintain accurate inventory of IT assets and equipment.
Track device lifecycle and ensure compliance with standards.
Preventive Maintenance & Continuous Improvement
Conduct routine health checks and proactive maintenance on endpoints.
Identify trends and recommend improvements to enhance reliability.
User Training & Engagement
Provide guidance and training on IT tools and applications.
Partner with business users to improve technology adoption.
Field Support & Travel
Travel regularly to office and regional locations.
Work in operational environments while adhering to safety standards.
Required Qualifications
Education & Experience
Bachelor's degree in Computer Science, Information Systems, or related field preferred; equivalent experience considered.
Experience in field IT support or desktop support environment.
Technical Skills
Proficiency with Windows 10/11 and Microsoft 365.
Knowledge of Active Directory, networking (TCP/IP, DNS, DHCP), and ticketing systems (Service Now).
Experience with imaging technologies and hardware troubleshooting (MDT/Intune).
Core Competencies
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.
Ability to work independently and manage priorities.
Working Conditions
Frequent travel, including overnight travel as needed.
Ability to lift and install IT equipment.
Work in office, field, and industrial environments.