Senior Site Reliability Engineer

Location: Hybrid - Charlotte, NC (onsite 3 days/week)

Employment Type: 12+ Month Contract-to-Hire

This role supports our Fortune 200 digital banking partner's production reliability and resiliency by helping application teams instrument, monitor, and operate services more effectively in a hybrid-cloud-based environment.

The engineer will build and maintain Dynatrace integrations and supporting services, define standard approaches for instrumentation, and help teams understand what their systems are doing and how they are performing in production. A key focus is ensuring teams can detect issues quickly, understand customer impact, and troubleshoot efficiently during incidents.

In addition to hands-on engineering work, the role partners directly with delivery and SRE teams' consistency across the enterprise.

About Our Client

Our partner is a leading digital financial services company with a strong commitment to doing it right for our customers, communities, and teammates. Technology is at the core of our client's strategy, enabling secure, resilient, and scalable digital experiences across the enterprise.

About the Team

The Intelligent Operations Engineering (IOE) team drives enterprise-wide observability, reliability, and operational maturity. We partner with application, platform, and SRE teams to enable business-focused observability, improve system resilience, and accelerate adoption of modern reliability practices while leveraging Dynatrace in a hybrid cloud environment.

This role contributes to shaping the future direction of the team's observability and reliability practices, helping ensure they scale with modern architectures, cloud adoption, and evolving customer expectations. The work is hands-on and collaborative, with a strong focus on practical outcomes rather than theory.

Role Summary

We are seeking a highly skilled engineer with long-term experience in Dynatrace, AWS-based architectures, and modern observability practices. The ideal candidate brings strong Dynatrace backend and API experience, hands-on observability instrumentation skills, and a passion for enabling teams through coaching, patterns, and reusable solutions.

In this role, you will work alongside experienced SREs, platform engineers, and application teams to improve how services are instrumented and understood in production. You'll help guide decisions around observability patterns, tooling usage, and reliability practices based on real-world experience and feedback from teams operating critical systems.

Key Responsibilities

• Design, build, and maintain Dynatrace integrations using platform APIs and backend services to support enterprise observability use cases
• Enable AWS-native and Hybrid Cloud observability, including integration across compute, serverless, and managed services
• Apply Site Reliability Engineering (SRE) principles with a strong focus on business and customer impact, including SLIs, SLOs, and service health signals
• Develop reusable observability patterns, automation, and enablement assets using JavaScript / Node.js
• Partner closely with application and platform teams to embed observability early in the development lifecycle
• Provide customer-facing technical enablement, including workshops, office hours, documentation, and hands-on coaching
• Act as a trusted advisor to engineering teams, helping them translate telemetry into actionable insights and operational decisions
• Contribute to standards, best practices, and maturity models that scale observability across the enterprise

Required Qualifications

• Strong experience with Dynatrace APIs, configuration, and backend services
• Hands-on experience integrating AWS services with observability and monitoring platforms
• Solid background in Site Reliability Engineering, DevOps, and production operations
• Development experience with JavaScript / Node.js for backend services, tooling, and automation
• Experience working directly with internal customers or stakeholders in a technical enablement or advisory role
• Strong problem-solving skills and ability to communicate complex technical concepts clearly

Preferred Qualifications

• Dynatrace expertise (Grail, Dynatrace Intelligence, OpenPipeline, Custom Apps and extensions, configuration as code)
• Experience defining or implementing business observability or customer-centric reliability metrics
• Familiarity with infrastructure-as-code and CI/CD pipelines
• Experience operating at enterprise scale in regulated environments

EEO Statement: Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account,

We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.