Job Description
Manager, Healthcare & Manufacturing (North America)
Location: Chicago, Illinois (hybrid, with client travel across the Midwest and North America)
Reports to: Regional Head of Growth / Head of Sales, North America
Level: Manager / Senior Manager / Director equivalent
About the Role
We are looking for a Manager to drive new business and expand existing relationships across the Midwest and wider North America, with a focus on healthcare, life sciences and manufacturing. You will help clients achieve digital transformation at scale, including automation-led cost savings and AI-enabled programs, and you will work closely with client partners, solution architects and delivery leaders to turn opportunities into signed deals.
Key Responsibilities
- Own pipeline generation and revenue targets for assigned industries and territories, including new logos and expansion within existing accounts.
- Build a trusted-advisor presence with client business and technology leaders, and map their priorities to digital transformation, automation and AI use cases.
- Lead bids and proposals end to end: qualification, solution shaping, pricing strategy, commercial terms and executive presentations.
- Partner with client partners and account managers on account plans, cross-sell and upsell, and renewals.
- Work with delivery, solutions and practice teams to build tailored, cost-competitive offers for clients.
- Use CRM and marketing tools (e.g., Salesforce, Marketing Cloud) to manage pipeline hygiene, forecasting and campaign follow-up.
- Track market and industry trends (e.g., total experience, Gen AI, intelligent automation) and turn them into account-level propositions.
- Support events, executive briefings and thought leadership to raise visibility in target industries.
- Collaborate with global teams across time zones, including offshore delivery and bid centers.
Required Qualifications
- 6-10 years in business development, client partnership, bid management or consulting within IT services or technology.
- Track record of meeting or exceeding revenue or pipeline targets.
- Experience leading complex proposals or RFP responses, including pricing and commercial structuring.
- Familiarity with at least one of healthcare, life sciences or manufacturing, and understanding of digital transformation and automation programs.
- Working knowledge of Gen AI and how it applies to enterprise use cases.
- Proficiency with CRM tools (Salesforce preferred) and strong analytical skills (Excel or equivalent).
- Excellent communication and stakeholder management skills; comfortable presenting to senior executives.
- Willingness to travel as required and work in a hybrid model in Chicago.
Preferred Qualifications
- MBA or equivalent postgraduate degree (marketing, strategy or general management).
- Experience working across more than one geography (for example, North America and Europe).
- Background in consulting, financial analysis or entrepreneurship that shows commercial judgment.
- Generative AI or cloud certifications.
- Familiarity with clinical research, healthcare payer/provider or manufacturing operations environments.
Success Measures (First 12 Months) - Will be discussed and closed directly with the Employer
- Qualified pipeline coverage of X x against the annual target.
- Bookings target of X achieved.
- At least X new logos or major expansions in healthcare, life sciences or manufacturing.
- Win rate and proposal turnaround time at or above team benchmarks.
Compensation and Benefits
As per market