Job Description
Senior VDI Engineer- Must have extensive AVD exp.
US Citizens or GC Holders
As a Senior Virtual Desktop Infrastructure (VDI) Engineer, you will serve as a core technical leader within our architecture team. You will drive the reliability, security, and performance of our end-user computing platforms while accelerating our cloud migration strategy. This role bridges advanced engineering projects-like migrating from on-premises Citrix to Azure Virtual Desktop (AVD)-with day-to-day enterprise operational support.
Key Responsibilities
Architecture & Engineering
- Lead Design & Optimization: Partner with IT leadership to design, scale, and optimize resilient and secure virtual desktop environments.
- Drive Cloud Migrations: Execute the strategy to migrate on-premises Citrix Virtual Apps and Desktops (CVAD) to AVD and Citrix DaaS with minimal business disruption.
- Modernize End-User Computing: Evaluate, deploy, and refine profile management and application-delivery solutions (FSLogix, Citrix UPM).
- Cross-Functional Collaboration: Align with Infrastructure, Security, and Network teams to deliver cohesive enterprise IT solutions.
Operations & Advanced Support
- Own the Queue: Actively manage, prioritize, and resolve Tier-3 operational tickets, incidents, and complex escalations within SLAs.
- Troubleshoot Complex Issues: Diagnose deep technical faults across virtual desktops, profiles, networking, and authentication.
- Off-Hours Maintenance: Participate in system upgrades, disaster recovery drills, and scheduled maintenance outside standard hours.
Automation & Documentation
- Automate Workflows: Build and maintain PowerShell scripts to automate deployment, monitoring, and reporting tasks.
- Technical Authoring: Create crisp architectural diagrams, implementation guidelines, standards, and standard operating procedures (SOPs).
- Mentorship & Knowledge Transfer: Train internal engineering and service desk support teams to ensure a smooth handoff of new systems.
Required Qualifications
Education & Experience
- Education: Bachelor's degree in Computer Science, IT, Engineering, or equivalent professional experience.
- Experience:7+ years architecting, managing, and supporting large-scale enterprise VDI environments.
- Speed to Value: Proven ability to step into complex environments and become productive immediately, ideally backed by contract or consulting experience.
Technical Expertise
- Citrix Suite: Strong architecture and troubleshooting skills with CVAD (on-premises), Citrix DaaS, StoreFront, Delivery Controllers, MCS, PVS, and Citrix Gateway/ADC.
- Azure Virtual Desktop (AVD): Deep knowledge of AVD host pools, workspaces, scaling, image management, and hybrid cloud delivery.
- Profile & Identity Management: Mastery of FSLogix, Citrix UPM, Ivanti Workspace Control (AppSense), Active Directory, and Group Policy.
- Security & Systems: Experience with Ivanti Application Control, Windows Defender Application Control, Windows OS (Server/Desktop), and Hyper-V (or AWS/VMware alternatives).
- Automation & Tools: Advanced scripting skills in PowerShell; familiarity with Nerdio Manager for Enterprise is preferred.
Core Soft Skills
- Dual Focus: Ability to balance strategic, long-term engineering milestones with fast-paced, daily ticket queues.
- Communication: Exceptional skills in technical documentation, translating complex concepts for stakeholder updates, and technical training.
Preferred Certifications
- Microsoft Certified: Azure Virtual Desktop Specialty
- Citrix Certified Professional or Expert - Virtualization (CCP-V / CCE-V)