Job Description Role Summary This individual will be a member of the team working on mission-critical projects and provides the technical expertise for the development environment, technology architecture, and implementation. The Software Engineer is responsible for participating in the technical design of all aspects of software solutions for the Capital Market business , including both in-house and external applications. The individual also works together with business users and analysts to ensure applications meet users' specifications and requirements. The role will interact with the larger development team, share designs and solutions, and contribute to the overall objectives of the development team. The Senior Software Engineer is responsible for assisting in the technical vision and strategic planning of all aspects of software solutions for the Capital Market business (both in-house and external applications). The individual will be on the team of mission-critical projects and provides the technical expertise for the development environment, technology architecture, and implementation. Qualifications and Skills Core Languages: Well-versed in C#/.Net and/or C++ , with an active interest in other computing technologies and tools. Domain Knowledge: Familiarity with Fixed Income is a big plus. Technical Foundation: This is a hands-on programming position, requiring solid knowledge in computer science , math , and proficient coding skills . Data Systems: Familiarity with the design and implementation of data/message transfer and processing . Professional Skills: Excellent communication skills , good teamwork , and a strong work ethic . Problem Solving: Have the maturity to solve problems directly and independently. Education & Experience: Undergraduate preparation in Computer Science or a similar engineering degree with successful academic achievement, or equivalent professional work experience.
10/23/2026
Full time
Job Description Role Summary This individual will be a member of the team working on mission-critical projects and provides the technical expertise for the development environment, technology architecture, and implementation. The Software Engineer is responsible for participating in the technical design of all aspects of software solutions for the Capital Market business , including both in-house and external applications. The individual also works together with business users and analysts to ensure applications meet users' specifications and requirements. The role will interact with the larger development team, share designs and solutions, and contribute to the overall objectives of the development team. The Senior Software Engineer is responsible for assisting in the technical vision and strategic planning of all aspects of software solutions for the Capital Market business (both in-house and external applications). The individual will be on the team of mission-critical projects and provides the technical expertise for the development environment, technology architecture, and implementation. Qualifications and Skills Core Languages: Well-versed in C#/.Net and/or C++ , with an active interest in other computing technologies and tools. Domain Knowledge: Familiarity with Fixed Income is a big plus. Technical Foundation: This is a hands-on programming position, requiring solid knowledge in computer science , math , and proficient coding skills . Data Systems: Familiarity with the design and implementation of data/message transfer and processing . Professional Skills: Excellent communication skills , good teamwork , and a strong work ethic . Problem Solving: Have the maturity to solve problems directly and independently. Education & Experience: Undergraduate preparation in Computer Science or a similar engineering degree with successful academic achievement, or equivalent professional work experience.
Job Description Role: IT Senior Systems Analyst Location: New York, NY Pay Rate Range: $67-$76/hour Internal Job ID: Our client is looking for an IT Senior Systems Analyst to join their team. Please contact us today to discuss this opportunity! Job Responsibilities: • Under the direction of the IT Manager, the senior system analyst administers the implementation of various software / hardware in the bank. • Support processes of software and applications utilized by the bank. • Senior system analyst will be responsible for maintaining a thorough knowledge of software applications used by the bank. • Installation, maintenance, and support of WebSphere and MQ. Requirements: • Bachelor's Degree Required • Fluent in Spanish Required • Must have a minimum of 5 to 7 Years of experience of any core banking system (Technical / Functional) • Must have Experience in Payment system like SWIFT, FEDWIRE, ACH etc. • Must have experience in banking operational processes. • Must have experience In Data base like SQL, DB2, and JBASE. • Experience in project management with implementation/ migration. • Understanding of Software application life cycle and IT service management • Knowledge / experience of OFAC / AML and OFAC / AML software. (Preferred) • Experience with Temenos T24 core banking software, but it is not a mandatory requirement • Experience with IBM AIX server administrator will be plus • Nice to have experience of SWIFT Alliance (Installation of updates, Swift ISO 20022, maintenance of swift alliance etc.) • Experience in internet banking software, Operation modules like account, customer, loans, LC is a plus Why choose Addison IT? • Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses • Permanent Employment: Many of Addison's job openings lead to potential permanent employment • Connections: You connect directly with hiring managers from renowned organizations • Options: You are presented multiple employment options near your home • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
10/23/2026
Full time
Job Description Role: IT Senior Systems Analyst Location: New York, NY Pay Rate Range: $67-$76/hour Internal Job ID: Our client is looking for an IT Senior Systems Analyst to join their team. Please contact us today to discuss this opportunity! Job Responsibilities: • Under the direction of the IT Manager, the senior system analyst administers the implementation of various software / hardware in the bank. • Support processes of software and applications utilized by the bank. • Senior system analyst will be responsible for maintaining a thorough knowledge of software applications used by the bank. • Installation, maintenance, and support of WebSphere and MQ. Requirements: • Bachelor's Degree Required • Fluent in Spanish Required • Must have a minimum of 5 to 7 Years of experience of any core banking system (Technical / Functional) • Must have Experience in Payment system like SWIFT, FEDWIRE, ACH etc. • Must have experience in banking operational processes. • Must have experience In Data base like SQL, DB2, and JBASE. • Experience in project management with implementation/ migration. • Understanding of Software application life cycle and IT service management • Knowledge / experience of OFAC / AML and OFAC / AML software. (Preferred) • Experience with Temenos T24 core banking software, but it is not a mandatory requirement • Experience with IBM AIX server administrator will be plus • Nice to have experience of SWIFT Alliance (Installation of updates, Swift ISO 20022, maintenance of swift alliance etc.) • Experience in internet banking software, Operation modules like account, customer, loans, LC is a plus Why choose Addison IT? • Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses • Permanent Employment: Many of Addison's job openings lead to potential permanent employment • Connections: You connect directly with hiring managers from renowned organizations • Options: You are presented multiple employment options near your home • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Job Description Job Title: Senior Full Stack Developer Description: Location: Fort Mill, SC - hybrid 3 days a week. Flexible to connect with UK when needed Contract term: 12 months Interview process: First step: Codility test, followed by 4 stages of interviews The Operational Tooling team builds and evolves the strategic user-facing platform that supports the creation, governance, monitoring and operational management of financial indices across the FTSE Russell ecosystem. The role is focused on workflow-led , data-heavy interfaces, auditability, approvals, exception handling, dashboarding, and integrations across services. You will work on applications that help operational users configure financial index artefacts. The role sits at the intersection of UX, workflow, data and platform engineering, with a strong emphasis on building software that is reliable, explainable, scalable and fit for regulated financial operations. React is the primary technology for new front-end development. Angular remains an important secondary capability because parts of the existing platform and supporting modules are Angular-based and need to be maintained, extended or progressively modernised. On the backend, the role requires strong Java and Spring Boot engineering, API integration, cloud-native delivery patterns, and secure handling of operational and audit-sensitive data. This is also an AI-first engineering role. The successful candidate should be well versed in AI-assisted and agentic development processes and should approach delivery with an AI-first mindset: using AI responsibly to accelerate prototyping, implementation, testing, documentation, code review preparation and design exploration, while applying strong human judgement, security awareness, validation discipline and full accountability for production outcomes. Key Responsibilities Design, develop and deliver full-stack solutions that support operational index workflows, governed change, monitoring and investigation use cases. Build modern, maintainable front ends using React for new UI capabilities. Support and extend Angular-based modules where needed, including shared platform components Engineer robust backend services using Java and Spring Boot, with well-structured APIs, clear domain boundaries and strong operational supportability. Work closely with Product Owners, Business Analysts, UX, QA, platform engineers and architects to shape solutions from problem statement to production release. Contribute to modular UI, component library and micro-frontend style approaches where they improve reuse, delivery speed and maintainability. Implement integrations across workflow, audit, notification, analytics and platform services in a way that preserves traceability and operational control. Use AI-assisted and agentic development approaches to accelerate delivery, including prototyping, design exploration, code generation, refactoring, test creation and documentation support. Validate AI-generated outputs rigorously, ensuring that changes are secure, correct, supportable and suitable for enterprise financial systems. Maintain high engineering standards through code reviews, automated testing, CI/CD discipline, observability and proactive operational ownership. Help drive clarity where requirements are incomplete by breaking down ambiguity, identifying risks early and proposing pragmatic delivery options. Contribute to a modern engineering culture that values accountability, reuse, maintainability, measurable outcomes and continuous improvement. Minimum Requirements Strong professional experience delivering full-stack applications in complex enterprise environments. Deep hands-on experience with React and Angular, including component design, state handling, data-driven UIs, accessibility and performance-conscious front-end development. Strong Java experience with solid Spring Boot / Spring Framework delivery in production systems. Experience building and integrating REST and/or GraphQL APIs. Experience with relational and/or NoSQL data stores, including designing solutions for operational, audit or workflow-heavy use cases. Experience working with cloud-hosted systems and modern application delivery patterns, ideally in AWS-style environments. Experience with event, queue or message-based integrations such as Kafka, MQ, SQS/SNS or equivalent patterns. Strong understanding of automated testing across unit, integration and UI/component layers. Experience with CI/CD pipelines, source control and modern software delivery practices. Strong verbal and written communication skills, including the ability to explain technical trade-offs to both engineers and non-engineers. Evidence of delivering effectively through ambiguity and taking ownership for outcomes, not just assigned tasks. Practical experience using AI-assisted engineering tools in day-to-day delivery. Clear understanding of agentic development principles, including task decomposition, prompt discipline, validation, guardrails, secure handling of context and human accountability for outputs.
10/23/2026
Full time
Job Description Job Title: Senior Full Stack Developer Description: Location: Fort Mill, SC - hybrid 3 days a week. Flexible to connect with UK when needed Contract term: 12 months Interview process: First step: Codility test, followed by 4 stages of interviews The Operational Tooling team builds and evolves the strategic user-facing platform that supports the creation, governance, monitoring and operational management of financial indices across the FTSE Russell ecosystem. The role is focused on workflow-led , data-heavy interfaces, auditability, approvals, exception handling, dashboarding, and integrations across services. You will work on applications that help operational users configure financial index artefacts. The role sits at the intersection of UX, workflow, data and platform engineering, with a strong emphasis on building software that is reliable, explainable, scalable and fit for regulated financial operations. React is the primary technology for new front-end development. Angular remains an important secondary capability because parts of the existing platform and supporting modules are Angular-based and need to be maintained, extended or progressively modernised. On the backend, the role requires strong Java and Spring Boot engineering, API integration, cloud-native delivery patterns, and secure handling of operational and audit-sensitive data. This is also an AI-first engineering role. The successful candidate should be well versed in AI-assisted and agentic development processes and should approach delivery with an AI-first mindset: using AI responsibly to accelerate prototyping, implementation, testing, documentation, code review preparation and design exploration, while applying strong human judgement, security awareness, validation discipline and full accountability for production outcomes. Key Responsibilities Design, develop and deliver full-stack solutions that support operational index workflows, governed change, monitoring and investigation use cases. Build modern, maintainable front ends using React for new UI capabilities. Support and extend Angular-based modules where needed, including shared platform components Engineer robust backend services using Java and Spring Boot, with well-structured APIs, clear domain boundaries and strong operational supportability. Work closely with Product Owners, Business Analysts, UX, QA, platform engineers and architects to shape solutions from problem statement to production release. Contribute to modular UI, component library and micro-frontend style approaches where they improve reuse, delivery speed and maintainability. Implement integrations across workflow, audit, notification, analytics and platform services in a way that preserves traceability and operational control. Use AI-assisted and agentic development approaches to accelerate delivery, including prototyping, design exploration, code generation, refactoring, test creation and documentation support. Validate AI-generated outputs rigorously, ensuring that changes are secure, correct, supportable and suitable for enterprise financial systems. Maintain high engineering standards through code reviews, automated testing, CI/CD discipline, observability and proactive operational ownership. Help drive clarity where requirements are incomplete by breaking down ambiguity, identifying risks early and proposing pragmatic delivery options. Contribute to a modern engineering culture that values accountability, reuse, maintainability, measurable outcomes and continuous improvement. Minimum Requirements Strong professional experience delivering full-stack applications in complex enterprise environments. Deep hands-on experience with React and Angular, including component design, state handling, data-driven UIs, accessibility and performance-conscious front-end development. Strong Java experience with solid Spring Boot / Spring Framework delivery in production systems. Experience building and integrating REST and/or GraphQL APIs. Experience with relational and/or NoSQL data stores, including designing solutions for operational, audit or workflow-heavy use cases. Experience working with cloud-hosted systems and modern application delivery patterns, ideally in AWS-style environments. Experience with event, queue or message-based integrations such as Kafka, MQ, SQS/SNS or equivalent patterns. Strong understanding of automated testing across unit, integration and UI/component layers. Experience with CI/CD pipelines, source control and modern software delivery practices. Strong verbal and written communication skills, including the ability to explain technical trade-offs to both engineers and non-engineers. Evidence of delivering effectively through ambiguity and taking ownership for outcomes, not just assigned tasks. Practical experience using AI-assisted engineering tools in day-to-day delivery. Clear understanding of agentic development principles, including task decomposition, prompt discipline, validation, guardrails, secure handling of context and human accountability for outputs.
Job Description Provalus, part of the OPS brand, is changing the landscape in the technology solutions industry with our innovative go-to-market strategies. Provalus hires and develops the best and brightest talent in rural America to deliver technology and support services for Fortune listed companies. At Provalus, we are uniquely "purpose driven." We're elevating under-served communities by developing untapped talent in rural towns across the U.S. to deliver technology, business, and support services to our clients. We are actively seeking a full-time WFM Analyst to join our growing organization and help further our mission. This role is perfect for a current WFM Analyst with experience supporting a contact center environment and an interest in furthering their career with a rapidly growing, mission-driven organization! Location Requirement: This position must be commutable to our Brewton Alabama location Primary Responsibilities: The position is responsible for analyzing contact center volumes and arrival patterns to determine optimized staffing and scheduling for our teams Creativity to make sure correct staffing is in place and proper adjustments are made based on the clients' needs Aggregate forecast information into a comprehensive document to be published with senior leadership for headcount, budget, and capacity planning purposes Study department work, vacation and absence records (shrinkage) for on-going historical trend analysis and offer recommendations for forecasting purposes Validate schedules and data relevant to staffing trends and needs in adherence to assigned SLAs and KPIs Update related team data maintained in the workforce management software and assist Operations with any schedule or staffing information requirement Monitor hourly call volumes, AHT, and staffing requirements Monitor, track, and report agent schedule adherence and employee occurrences Act as cross-functional single point of contact for Workforce Management with Information Technology regarding system-related issues that impact production Configure and manage inbound and outbound call campaigns and other contact center features as needed Manage day-to-day IVR performance overall; ensuring calls are routing, recording, and flowing as expected Ensure the telephony platform is optimized to increase productivity while using your analytical skills to provide operational insights Manage telephone number assignment, station IDs, and agent skills Monitor and analyze call center data to identify trends, diagnose problems, optimize performance, and conduct real-time adjustments as needed Identify customer expectations and unmet needs to create solutions and address gaps to enhance customer experience Perform other related duties as may be assigned either in support of divisional/departmental goal attainment or for personal and professional training, education or development as programmed by superiors Apply today if your background includes: Relevant, solid knowledge on Call Center Metrics and Workforce Management policies and procedures (involved RTA knowledge validation thru testing and interview) Experience forecasting and scheduling in a call center environment Workforce Management experience in a call center environment is required; i.e. real-time analysis, scheduling, staffing optimization, etc 2+ years of WFM and related IVR (Five9 is preferred) experience in managing contact center solutions Broad knowledge of contact center and customer service operations Knowledge of computer applications, including MS Word, MS Excel, MS PowerPoint, MS Access, etc. Ability to work with minimal supervision with a high degree of accuracy High aptitude for learning new technologies Effective communication and interaction skills Adaptable to change and ability to thrive under pressure
10/23/2026
Full time
Job Description Provalus, part of the OPS brand, is changing the landscape in the technology solutions industry with our innovative go-to-market strategies. Provalus hires and develops the best and brightest talent in rural America to deliver technology and support services for Fortune listed companies. At Provalus, we are uniquely "purpose driven." We're elevating under-served communities by developing untapped talent in rural towns across the U.S. to deliver technology, business, and support services to our clients. We are actively seeking a full-time WFM Analyst to join our growing organization and help further our mission. This role is perfect for a current WFM Analyst with experience supporting a contact center environment and an interest in furthering their career with a rapidly growing, mission-driven organization! Location Requirement: This position must be commutable to our Brewton Alabama location Primary Responsibilities: The position is responsible for analyzing contact center volumes and arrival patterns to determine optimized staffing and scheduling for our teams Creativity to make sure correct staffing is in place and proper adjustments are made based on the clients' needs Aggregate forecast information into a comprehensive document to be published with senior leadership for headcount, budget, and capacity planning purposes Study department work, vacation and absence records (shrinkage) for on-going historical trend analysis and offer recommendations for forecasting purposes Validate schedules and data relevant to staffing trends and needs in adherence to assigned SLAs and KPIs Update related team data maintained in the workforce management software and assist Operations with any schedule or staffing information requirement Monitor hourly call volumes, AHT, and staffing requirements Monitor, track, and report agent schedule adherence and employee occurrences Act as cross-functional single point of contact for Workforce Management with Information Technology regarding system-related issues that impact production Configure and manage inbound and outbound call campaigns and other contact center features as needed Manage day-to-day IVR performance overall; ensuring calls are routing, recording, and flowing as expected Ensure the telephony platform is optimized to increase productivity while using your analytical skills to provide operational insights Manage telephone number assignment, station IDs, and agent skills Monitor and analyze call center data to identify trends, diagnose problems, optimize performance, and conduct real-time adjustments as needed Identify customer expectations and unmet needs to create solutions and address gaps to enhance customer experience Perform other related duties as may be assigned either in support of divisional/departmental goal attainment or for personal and professional training, education or development as programmed by superiors Apply today if your background includes: Relevant, solid knowledge on Call Center Metrics and Workforce Management policies and procedures (involved RTA knowledge validation thru testing and interview) Experience forecasting and scheduling in a call center environment Workforce Management experience in a call center environment is required; i.e. real-time analysis, scheduling, staffing optimization, etc 2+ years of WFM and related IVR (Five9 is preferred) experience in managing contact center solutions Broad knowledge of contact center and customer service operations Knowledge of computer applications, including MS Word, MS Excel, MS PowerPoint, MS Access, etc. Ability to work with minimal supervision with a high degree of accuracy High aptitude for learning new technologies Effective communication and interaction skills Adaptable to change and ability to thrive under pressure
Job Description Role- IT Business Senior Analyst Location- Tampa, FL- Hybrid Key Skills- SQL, Tech BA, Jira, Agile. Job Description: IT Business Senior Analyst The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. Responsibilities : Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions Support system change processes from requirements through implementation and provide input based on analysis of information Consult with business clients to determine system functional specifications and provides user and operational support Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Banking, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications : 9+ years of relevant experience Experience in data analysis with intermediate/advanced Microsoft Office Suite skills Proven interpersonal, data analysis, diplomatic, management and prioritization skills Consistently demonstrate clear and concise written and verbal communication Proven ability to manage multiple activities and build/develop working relationships Proven self-motivation to take initiative and master new tasks quickly Demonstrated expertise or strong knowledge in the Fraud domain, particularly in managing enterprise-level solutions for fraud detection and prevention. Proven experience in successfully leading and delivering AI-based projects. Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
10/23/2026
Full time
Job Description Role- IT Business Senior Analyst Location- Tampa, FL- Hybrid Key Skills- SQL, Tech BA, Jira, Agile. Job Description: IT Business Senior Analyst The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. Responsibilities : Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions Support system change processes from requirements through implementation and provide input based on analysis of information Consult with business clients to determine system functional specifications and provides user and operational support Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Banking, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications : 9+ years of relevant experience Experience in data analysis with intermediate/advanced Microsoft Office Suite skills Proven interpersonal, data analysis, diplomatic, management and prioritization skills Consistently demonstrate clear and concise written and verbal communication Proven ability to manage multiple activities and build/develop working relationships Proven self-motivation to take initiative and master new tasks quickly Demonstrated expertise or strong knowledge in the Fraud domain, particularly in managing enterprise-level solutions for fraud detection and prevention. Proven experience in successfully leading and delivering AI-based projects. Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
Job Description Hi, Please let me know your interest in the below position Role: Sr Salesforce Developer Location: Lansing, MI Duration: 12+ months Pay rate: $75/hr on C2C Job ID: MiECC - Programmer Analyst 6 - 167133 Client: State of MI Hybrid position (2 days onsite) - in person interview Must be local to MI As a Salesforce Developer, you'll be comfortable with the development, design, and implement customizable solutions within Salesforce based upon CRM needs for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget. Responsibilities for this position include but are not limited to: Hands-on CRM development supporting crisis call workflows for the MICAL (Michigan Crisis Line), including coding and delivering user stories Work with colleagues, customers, and end users to define technical requirements for new projects and any future enhancements. Ensure that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy. Take ownership of release cycles to implement and deploy new/updates to existing applications and code. Has overall technical responsibility for the technical aspects of the project environments Compile internal development guidelines/standards for the development team and ensure the team is following those standards. Collaborating with Developers for other systems in order to integrate across the business. Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle. Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table. Devise a training plan for the development team for a smooth and successful transition to Maintenance & Operations. Excellent written and verbal communication skills. Salesforce: Strong knowledge and working experience in Service Cloud and Experience Cloud. Participation in each phase of full lifecycle implementations In-depth understanding of the capabilities and constraints of the Salesforce Strong hands-on experience in writing Apex programming, Visual force pages, Apex triggers, Aura Components, and lightning web components. Knowledge in implementing solutions using configurations(no-code) such as Flows, process builders, and workflow Rules, etc. Work with technical managers, architects, and business stakeholders in gathering requirements and driving the team to implement technical solutions. Hands-on experience with integrating Salesforce with cloud-based applications and on-premises applications using standard and custom REST APIs Good Experience in core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML, etc.) Hands-on experience in implementing various authentication protocols(oAuth) to integrate 3rd party applications. Demonstrates successful implementation of Batch Apex and/or Schedule Apex development. Ownership of all End-to-End technical aspects of a program: data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development Define, communicate, and manage technical change management (e.g., release) processes for all Salesforce technology efforts. Assess architecture and provide secure, high-performance technical solutions on the platform Design and document technical architecture solutions that span multiple platforms and include integration and authentication across systems Support SFDX development, branch management, merging, and code deployment activities using Azure DevOps build CI/CD process. Identification of risks and issues from a technical perspective. The successful candidate will be a self-motivated individual, who can work under dynamic conditions and within deadlines. Required Qualifications: Demonstrated hands on experience with Salesforce, including SFDX and the Salesforce Development Lifecycle 6+ years of strong Salesforce development experience 4+ years of experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript 5+ years of experience working with Service Cloud and/or Health Cloud 3+ years of hands on experience with Salesforce Lightning, including LWC 2+ years of experience with API integrations and Single Sign On (SSO) implementations Experience using Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management Exposure to data migration and/or cloud integration projects Salesforce Certified Platform Developer I and Salesforce Certified Administrator Preferred Qualifications: Salesforce Certified Platform Developer II Additional experience that is beneficial but not required, including: Experience with Conga and Drawloop Familiarity with governmental processes and compliance, including prior experience working with FedRAMP compliant tools and environments Regards Kanchan Illa CSZNet, Inc. Direct: Email :
10/23/2026
Full time
Job Description Hi, Please let me know your interest in the below position Role: Sr Salesforce Developer Location: Lansing, MI Duration: 12+ months Pay rate: $75/hr on C2C Job ID: MiECC - Programmer Analyst 6 - 167133 Client: State of MI Hybrid position (2 days onsite) - in person interview Must be local to MI As a Salesforce Developer, you'll be comfortable with the development, design, and implement customizable solutions within Salesforce based upon CRM needs for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget. Responsibilities for this position include but are not limited to: Hands-on CRM development supporting crisis call workflows for the MICAL (Michigan Crisis Line), including coding and delivering user stories Work with colleagues, customers, and end users to define technical requirements for new projects and any future enhancements. Ensure that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy. Take ownership of release cycles to implement and deploy new/updates to existing applications and code. Has overall technical responsibility for the technical aspects of the project environments Compile internal development guidelines/standards for the development team and ensure the team is following those standards. Collaborating with Developers for other systems in order to integrate across the business. Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle. Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table. Devise a training plan for the development team for a smooth and successful transition to Maintenance & Operations. Excellent written and verbal communication skills. Salesforce: Strong knowledge and working experience in Service Cloud and Experience Cloud. Participation in each phase of full lifecycle implementations In-depth understanding of the capabilities and constraints of the Salesforce Strong hands-on experience in writing Apex programming, Visual force pages, Apex triggers, Aura Components, and lightning web components. Knowledge in implementing solutions using configurations(no-code) such as Flows, process builders, and workflow Rules, etc. Work with technical managers, architects, and business stakeholders in gathering requirements and driving the team to implement technical solutions. Hands-on experience with integrating Salesforce with cloud-based applications and on-premises applications using standard and custom REST APIs Good Experience in core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML, etc.) Hands-on experience in implementing various authentication protocols(oAuth) to integrate 3rd party applications. Demonstrates successful implementation of Batch Apex and/or Schedule Apex development. Ownership of all End-to-End technical aspects of a program: data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development Define, communicate, and manage technical change management (e.g., release) processes for all Salesforce technology efforts. Assess architecture and provide secure, high-performance technical solutions on the platform Design and document technical architecture solutions that span multiple platforms and include integration and authentication across systems Support SFDX development, branch management, merging, and code deployment activities using Azure DevOps build CI/CD process. Identification of risks and issues from a technical perspective. The successful candidate will be a self-motivated individual, who can work under dynamic conditions and within deadlines. Required Qualifications: Demonstrated hands on experience with Salesforce, including SFDX and the Salesforce Development Lifecycle 6+ years of strong Salesforce development experience 4+ years of experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript 5+ years of experience working with Service Cloud and/or Health Cloud 3+ years of hands on experience with Salesforce Lightning, including LWC 2+ years of experience with API integrations and Single Sign On (SSO) implementations Experience using Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management Exposure to data migration and/or cloud integration projects Salesforce Certified Platform Developer I and Salesforce Certified Administrator Preferred Qualifications: Salesforce Certified Platform Developer II Additional experience that is beneficial but not required, including: Experience with Conga and Drawloop Familiarity with governmental processes and compliance, including prior experience working with FedRAMP compliant tools and environments Regards Kanchan Illa CSZNet, Inc. Direct: Email :
Job Description We are seeking a seasoned Product Owner with experience supporting auto-dialer and outbound campaign management solutions. This individual will be responsible for leading product and delivery efforts independently while partnering closely with an Agile Scrum team and coordinating work across multiple business and technology teams. The ideal candidate is a strong communicator and problem solver who can translate business needs into actionable requirements, effectively manage a product backlog, and drive initiatives from requirements through implementation and production support. Key Responsibilities Serve as the Product Owner for auto-dialer and campaign management capabilities, providing day-to-day ownership and direction for assigned initiatives. Partner with key business stakeholders, including Marketing, Call Center Operations, Sales, Compliance, and Technology teams, to understand business needs, define requirements, and ensure seamless campaign operations. Gather, analyze, document, and prioritize business and functional requirements. Translate requirements into clear, actionable user stories and acceptance criteria for Scrum teams. Own and continuously manage the product backlog, ensuring work is appropriately prioritized based on business value, dependencies, risks, and operational needs. Partner closely with Scrum Masters, developers, architects, and other technology resources to ensure prioritized work is ready for and consumed within the appropriate sprints. Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives. Collaborate with QA resources to develop and execute testing strategies and confirm that delivered functionality meets defined requirements and acceptance criteria. Plan and coordinate User Acceptance Testing (UAT) with business stakeholders, including test preparation, execution, issue resolution, and business sign-off. Provide support for production incidents and defects, helping assess business impact, establish priorities, coordinate resolution, and communicate status to stakeholders. Identify dependencies, risks, and potential impacts across teams and proactively drive issues to resolution. Develop clear, professional presentation decks and supporting documentation to communicate new functionality, enhancements, process changes, results, and key decisions to business partners and leadership. Use data and analytics to tell a compelling story, identify trends, evaluate outcomes, and support recommendations and prioritization decisions. Maintain strong communication across business and technical teams throughout the product delivery lifecycle. Required Qualifications Demonstrated experience as a Product Owner, Senior Business Analyst, or similar product delivery role in an Agile environment. Experience with auto-dialer, outbound calling, contact center, or campaign management solutions. Strong understanding of Agile/Scrum methodology, including backlog management, user story development, acceptance criteria, sprint planning, and iterative delivery. Proven ability to independently lead initiatives and manage multiple priorities in a complex, cross-functional environment. Strong requirements gathering, analysis, documentation, and problem-solving skills. Experience coordinating QA testing and business UAT. Ability to effectively partner with both business and technical stakeholders. Strong written, verbal, presentation, and stakeholder-management skills. Strong analytical skills with the ability to interpret data and translate findings into a clear business narrative. Ability to create concise, executive-ready presentations and communicate complex information to both technical and non-technical audiences. Nice to Have Experience with the Acqueon dialer platform. Experience with Twilio or related communications platforms. Experience working in the healthcare industry. Experience supporting large-scale contact center, member/customer outreach, or sales campaign operations.
10/23/2026
Full time
Job Description We are seeking a seasoned Product Owner with experience supporting auto-dialer and outbound campaign management solutions. This individual will be responsible for leading product and delivery efforts independently while partnering closely with an Agile Scrum team and coordinating work across multiple business and technology teams. The ideal candidate is a strong communicator and problem solver who can translate business needs into actionable requirements, effectively manage a product backlog, and drive initiatives from requirements through implementation and production support. Key Responsibilities Serve as the Product Owner for auto-dialer and campaign management capabilities, providing day-to-day ownership and direction for assigned initiatives. Partner with key business stakeholders, including Marketing, Call Center Operations, Sales, Compliance, and Technology teams, to understand business needs, define requirements, and ensure seamless campaign operations. Gather, analyze, document, and prioritize business and functional requirements. Translate requirements into clear, actionable user stories and acceptance criteria for Scrum teams. Own and continuously manage the product backlog, ensuring work is appropriately prioritized based on business value, dependencies, risks, and operational needs. Partner closely with Scrum Masters, developers, architects, and other technology resources to ensure prioritized work is ready for and consumed within the appropriate sprints. Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives. Collaborate with QA resources to develop and execute testing strategies and confirm that delivered functionality meets defined requirements and acceptance criteria. Plan and coordinate User Acceptance Testing (UAT) with business stakeholders, including test preparation, execution, issue resolution, and business sign-off. Provide support for production incidents and defects, helping assess business impact, establish priorities, coordinate resolution, and communicate status to stakeholders. Identify dependencies, risks, and potential impacts across teams and proactively drive issues to resolution. Develop clear, professional presentation decks and supporting documentation to communicate new functionality, enhancements, process changes, results, and key decisions to business partners and leadership. Use data and analytics to tell a compelling story, identify trends, evaluate outcomes, and support recommendations and prioritization decisions. Maintain strong communication across business and technical teams throughout the product delivery lifecycle. Required Qualifications Demonstrated experience as a Product Owner, Senior Business Analyst, or similar product delivery role in an Agile environment. Experience with auto-dialer, outbound calling, contact center, or campaign management solutions. Strong understanding of Agile/Scrum methodology, including backlog management, user story development, acceptance criteria, sprint planning, and iterative delivery. Proven ability to independently lead initiatives and manage multiple priorities in a complex, cross-functional environment. Strong requirements gathering, analysis, documentation, and problem-solving skills. Experience coordinating QA testing and business UAT. Ability to effectively partner with both business and technical stakeholders. Strong written, verbal, presentation, and stakeholder-management skills. Strong analytical skills with the ability to interpret data and translate findings into a clear business narrative. Ability to create concise, executive-ready presentations and communicate complex information to both technical and non-technical audiences. Nice to Have Experience with the Acqueon dialer platform. Experience with Twilio or related communications platforms. Experience working in the healthcare industry. Experience supporting large-scale contact center, member/customer outreach, or sales campaign operations.
Job Description About us: At Lumiture, we're building next-generation solutions that fuse AI, data, and modern engineering to power intelligent experiences across industries. We're not just coding apps - we're shaping how technology helps businesses think, learn, and evolve. If you love solving big problems, experimenting with cutting-edge tools, and making an impact from day one, you'll feel right at home here. The Role: The Integration Team plays a critical role in helping customers deploy fraud, risk, and compliance products quickly and successfully, serving as the technical bridge between customer environments and our platform. You'll own implementations end to end, working across APIs, webhooks, data mapping, event-driven workflows, and production issues to deliver scalable, high-quality integrations. You'll partner closely with customers and cross-functional teams across engineering, product, and post-sales to solve technical problems, unblock deployments, and create a best-in-class implementation experience. We're looking for people who are deeply technical, highly hands-on, and excited to build in a fast-paced startup environment, whether as a strong individual contributor or as a player-coach helping lead and grow the team. What you'll be doing Lead, and develop a high-performing integration team focused on delivering seamless client onboarding and scalable technical solutions. Work closely with clients and provide end-to-end support during their onboarding process, setting our clients up for success Own APIs, SDK documentation, integration guides, and overall support documents Analyze clients' requirements from the technical and functional perspectives and design solutions by having a deep understanding of our system and products' capabilities Manage implementation projects, including monitoring project quality, managing timelines, mitigating risk, and driving deliverables Build a deep understanding of customers' business problems, technical requirements, and success criteria so that you can provide solutions utilizing the latest technology Provide product feedback to internal stakeholders as the eyes and ears on the ground What you'll need An active top secret clearance 7+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, and systems analyst, working with multiple technical teams, both internal and external 3+ years of B2B SaaS experience working in the relevant domain (payment, fraud, risk, or compliance) Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas Excellent organizational skills and the ability to manage multiple projects simultaneously and drive deliverables to completion Experience with basic SQL querying and JSON payload analysis Experience with APIs specs like OpenAPI, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman)
10/23/2026
Full time
Job Description About us: At Lumiture, we're building next-generation solutions that fuse AI, data, and modern engineering to power intelligent experiences across industries. We're not just coding apps - we're shaping how technology helps businesses think, learn, and evolve. If you love solving big problems, experimenting with cutting-edge tools, and making an impact from day one, you'll feel right at home here. The Role: The Integration Team plays a critical role in helping customers deploy fraud, risk, and compliance products quickly and successfully, serving as the technical bridge between customer environments and our platform. You'll own implementations end to end, working across APIs, webhooks, data mapping, event-driven workflows, and production issues to deliver scalable, high-quality integrations. You'll partner closely with customers and cross-functional teams across engineering, product, and post-sales to solve technical problems, unblock deployments, and create a best-in-class implementation experience. We're looking for people who are deeply technical, highly hands-on, and excited to build in a fast-paced startup environment, whether as a strong individual contributor or as a player-coach helping lead and grow the team. What you'll be doing Lead, and develop a high-performing integration team focused on delivering seamless client onboarding and scalable technical solutions. Work closely with clients and provide end-to-end support during their onboarding process, setting our clients up for success Own APIs, SDK documentation, integration guides, and overall support documents Analyze clients' requirements from the technical and functional perspectives and design solutions by having a deep understanding of our system and products' capabilities Manage implementation projects, including monitoring project quality, managing timelines, mitigating risk, and driving deliverables Build a deep understanding of customers' business problems, technical requirements, and success criteria so that you can provide solutions utilizing the latest technology Provide product feedback to internal stakeholders as the eyes and ears on the ground What you'll need An active top secret clearance 7+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, and systems analyst, working with multiple technical teams, both internal and external 3+ years of B2B SaaS experience working in the relevant domain (payment, fraud, risk, or compliance) Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas Excellent organizational skills and the ability to manage multiple projects simultaneously and drive deliverables to completion Experience with basic SQL querying and JSON payload analysis Experience with APIs specs like OpenAPI, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman)
Job Description Position: Program Analyst Level IV Location: Aberdeen Proving Ground, Edgewood, MD 21010 Client: CPE CBRND / Joint War fighter Concept Integrator (JWCI) support Job Type: Full-time - On-Site Clearance: Active Secret Clearance Position Summary Akytech is seeking a senior Program Analyst IV to provide requirements integration, capability portfolio alignment, governance support, data-enabled decision support, stakeholder engagement, and strategic advisory services for the chemical, biological, radiological, and nuclear defense enterprise. The analyst will turn complex Service and Joint requirements into decision-quality analysis, synchronize cross-program activity, maintain governance and portfolio management products, and build collaborative tools that improve leadership visibility and execution. Key Responsibilities Requirements Integration and Analysis Analyze Enterprise Requirement Activity submissions received from Army G-8. Identify gaps, overlaps, and redundancies across Service and Joint requirements. Translate requirements into operational capability impacts and align requirements to Joint Operational Problems (JOPs). Develop recommendations for requirements prioritization and refinement, and prepare decision-quality briefings for leadership. Capability Integration and Portfolio Alignment Maintain and update the JWCI Capability Map. Map requirements to capability portfolios and mission threads; identify integration seams across systems and portfolios. Support cross-program synchronization and develop courses of action for capability trade-offs. Governance and Battle Rhythm Support Develop and maintain the JWCI Governance Calendar. Plan, coordinate, and support Requirements Working Groups, Council of Colonels forums, DASM engagements, and other senior-leader sessions. Develop agendas, read-aheads, and decision frameworks; capture and track decisions and action items. Keep governance forums focused on decision-making and use Microsoft Teams and SharePoint to centralize materials, collaboration, and decision logs. Data Analytics, Visualization, and Decision Support Design, develop, and maintain dashboards and applications using Power BI, Microsoft Power Apps, SharePoint, and Microsoft Teams. Build and maintain a JWCI Common Operating Picture integrating requirements data, portfolio risks, integration activities, governance events, stakeholder engagement, and team workload. Develop Power Apps tools for requirements tracking, issue escalation, and stakeholder input; automate workflows using Power Automate and other approved tools. Provide executive dashboards, trend and predictive analysis, and role-based data views while complying with data-governance and access-control requirements. Stakeholder Engagement and Strategic Communication Maintain the Stakeholder Tracker/heat map and coordinate with stakeholders including Army G-8, JROC staff, DTRA, and the liaison officer network. Develop engagement strategies and communication materials; capture and analyze stakeholder feedback. Use Teams, Power Apps, and Power BI to track engagements, share tailored stakeholder views, and enable distributed collaboration. Strategic Planning, Risk, and Continuous Improvement Assess and improve JWCI workflows; develop standard operating procedures, operating frameworks, and the JWCI concept of operations (CONOPS). Identify opportunities to reduce bureaucracy, improve efficiency, and align processes with applicable acquisition and requirements reforms. Maintain the Portfolio Risk Register; assess requirements, integration, and resourcing risks; develop mitigation strategies; and elevate critical risks to leadership. Required Qualifications Ten years of operational management experience, or a bachelor's degree in operational management, technical management, or a closely related field. At least five years of experience in project management, DoD acquisition, or another field of comparable complexity and responsibility. At least five years of experience using Microsoft Office, including Outlook, PowerPoint, Excel, Project, and Word. At least five years of SharePoint-related experience. Active Secret security clearance. Ability to work on-site in Edgewood, Maryland. Role-Critical Capabilities Senior-level analytical judgment and the ability to synthesize complex requirements into clear recommendations. Strong written and oral communication skills for decision briefings, governance products, and stakeholder engagement. Ability to manage multiple cross-functional priorities, maintain accurate action tracking, and deliver on established timelines. Working proficiency with Power BI, Power Apps, Power Automate, Microsoft Teams, and SharePoint sufficient to perform the responsibilities above. Why Join Akytech Join a team supporting one of the Department of Defense's most critical missions: protecting the nation's warfighters against chemical, biological, radiological, and nuclear threats. You will work alongside experienced professionals in a collaborative environment that values mission focus, sound analysis, continuous improvement, and professional growth. Akytech Consulting LLC is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
10/23/2026
Full time
Job Description Position: Program Analyst Level IV Location: Aberdeen Proving Ground, Edgewood, MD 21010 Client: CPE CBRND / Joint War fighter Concept Integrator (JWCI) support Job Type: Full-time - On-Site Clearance: Active Secret Clearance Position Summary Akytech is seeking a senior Program Analyst IV to provide requirements integration, capability portfolio alignment, governance support, data-enabled decision support, stakeholder engagement, and strategic advisory services for the chemical, biological, radiological, and nuclear defense enterprise. The analyst will turn complex Service and Joint requirements into decision-quality analysis, synchronize cross-program activity, maintain governance and portfolio management products, and build collaborative tools that improve leadership visibility and execution. Key Responsibilities Requirements Integration and Analysis Analyze Enterprise Requirement Activity submissions received from Army G-8. Identify gaps, overlaps, and redundancies across Service and Joint requirements. Translate requirements into operational capability impacts and align requirements to Joint Operational Problems (JOPs). Develop recommendations for requirements prioritization and refinement, and prepare decision-quality briefings for leadership. Capability Integration and Portfolio Alignment Maintain and update the JWCI Capability Map. Map requirements to capability portfolios and mission threads; identify integration seams across systems and portfolios. Support cross-program synchronization and develop courses of action for capability trade-offs. Governance and Battle Rhythm Support Develop and maintain the JWCI Governance Calendar. Plan, coordinate, and support Requirements Working Groups, Council of Colonels forums, DASM engagements, and other senior-leader sessions. Develop agendas, read-aheads, and decision frameworks; capture and track decisions and action items. Keep governance forums focused on decision-making and use Microsoft Teams and SharePoint to centralize materials, collaboration, and decision logs. Data Analytics, Visualization, and Decision Support Design, develop, and maintain dashboards and applications using Power BI, Microsoft Power Apps, SharePoint, and Microsoft Teams. Build and maintain a JWCI Common Operating Picture integrating requirements data, portfolio risks, integration activities, governance events, stakeholder engagement, and team workload. Develop Power Apps tools for requirements tracking, issue escalation, and stakeholder input; automate workflows using Power Automate and other approved tools. Provide executive dashboards, trend and predictive analysis, and role-based data views while complying with data-governance and access-control requirements. Stakeholder Engagement and Strategic Communication Maintain the Stakeholder Tracker/heat map and coordinate with stakeholders including Army G-8, JROC staff, DTRA, and the liaison officer network. Develop engagement strategies and communication materials; capture and analyze stakeholder feedback. Use Teams, Power Apps, and Power BI to track engagements, share tailored stakeholder views, and enable distributed collaboration. Strategic Planning, Risk, and Continuous Improvement Assess and improve JWCI workflows; develop standard operating procedures, operating frameworks, and the JWCI concept of operations (CONOPS). Identify opportunities to reduce bureaucracy, improve efficiency, and align processes with applicable acquisition and requirements reforms. Maintain the Portfolio Risk Register; assess requirements, integration, and resourcing risks; develop mitigation strategies; and elevate critical risks to leadership. Required Qualifications Ten years of operational management experience, or a bachelor's degree in operational management, technical management, or a closely related field. At least five years of experience in project management, DoD acquisition, or another field of comparable complexity and responsibility. At least five years of experience using Microsoft Office, including Outlook, PowerPoint, Excel, Project, and Word. At least five years of SharePoint-related experience. Active Secret security clearance. Ability to work on-site in Edgewood, Maryland. Role-Critical Capabilities Senior-level analytical judgment and the ability to synthesize complex requirements into clear recommendations. Strong written and oral communication skills for decision briefings, governance products, and stakeholder engagement. Ability to manage multiple cross-functional priorities, maintain accurate action tracking, and deliver on established timelines. Working proficiency with Power BI, Power Apps, Power Automate, Microsoft Teams, and SharePoint sufficient to perform the responsibilities above. Why Join Akytech Join a team supporting one of the Department of Defense's most critical missions: protecting the nation's warfighters against chemical, biological, radiological, and nuclear threats. You will work alongside experienced professionals in a collaborative environment that values mission focus, sound analysis, continuous improvement, and professional growth. Akytech Consulting LLC is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
Job Description Job Title: Senior .NET Developer Work arrangement: Hybrid Location: Miami, FL 33128 About the role: We're seeking a .NET Developer to support our customer's modernization initiative. You'll migrate legacy applications and data, integrate enterprise systems, and improve permitting workflows. Responsibilities: Transition PEN, Microsoft Access, and mainframe systems into GoldKey, maintaining data integrity and validating migration results. Develop and modernize applications using C#, .NET, MVC, JavaScript, and jQuery. Build and optimize Oracle SQL queries and PL/SQL stored procedures. Develop and tune SSIS ETL processes and design, deploy, and integrate SSRS reports. Implement secure RESTful/SOAP integrations and authentication. Automate workload assignments and support online submissions, tracking, invoicing, payments, and enterprise content management integration. Improve Building Permit and Paving & Drainage workflows, including Impervious Surface Reviews. Support environmental and historical preservation requirements and municipal Sewer Extension Permits. Collaborate with county analysts, vendors, and other project teams. Required skills Strong C#/.NET development, OOP, debugging, and maintainable coding practices. MVC architecture, routing, and application security. JavaScript, jQuery, DOM manipulation, asynchronous programming, and AJAX. Oracle PL/SQL, stored procedures, query optimization, and database normalization. Hands-on SSIS and SSRS experience. Windows application development and secure web service integrations. Enterprise application modernization, legacy migration, and workflow automation. Clear written and verbal communication and strong attention to detail. Prior experience with government agencies or organizations delivering large-scale migrations and integrations is preferred.
10/23/2026
Full time
Job Description Job Title: Senior .NET Developer Work arrangement: Hybrid Location: Miami, FL 33128 About the role: We're seeking a .NET Developer to support our customer's modernization initiative. You'll migrate legacy applications and data, integrate enterprise systems, and improve permitting workflows. Responsibilities: Transition PEN, Microsoft Access, and mainframe systems into GoldKey, maintaining data integrity and validating migration results. Develop and modernize applications using C#, .NET, MVC, JavaScript, and jQuery. Build and optimize Oracle SQL queries and PL/SQL stored procedures. Develop and tune SSIS ETL processes and design, deploy, and integrate SSRS reports. Implement secure RESTful/SOAP integrations and authentication. Automate workload assignments and support online submissions, tracking, invoicing, payments, and enterprise content management integration. Improve Building Permit and Paving & Drainage workflows, including Impervious Surface Reviews. Support environmental and historical preservation requirements and municipal Sewer Extension Permits. Collaborate with county analysts, vendors, and other project teams. Required skills Strong C#/.NET development, OOP, debugging, and maintainable coding practices. MVC architecture, routing, and application security. JavaScript, jQuery, DOM manipulation, asynchronous programming, and AJAX. Oracle PL/SQL, stored procedures, query optimization, and database normalization. Hands-on SSIS and SSRS experience. Windows application development and secure web service integrations. Enterprise application modernization, legacy migration, and workflow automation. Clear written and verbal communication and strong attention to detail. Prior experience with government agencies or organizations delivering large-scale migrations and integrations is preferred.
i360technologies, Inc. (i360)
Washington, Washington DC
Job Description At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. A major federal agency is consolidating its core financial management systems into a single, multi-tenant Oracle Fusion Cloud ERP solution as part of the government-wide push to standardize federal financial management. The program will migrate multiple agency components and customer agencies onto the new platform, with a stated goal of making maximum use of automation and artificial intelligence to reduce manual workload, speed reconciliation and improve data quality. i360technologies supports this program as a subcontractor to a large federal systems integrator. We are seeking a motivated, early-career Oracle Cloud Procure-to-Pay (P2P) Analyst who uses AI to bridge knowledge gaps and learn fast. You will help configure, test, deploy, and support Oracle Fusion Cloud procurement and payables capabilities in a complex federal financial environment. If you have some hands-on Oracle P2P experience, take initiative, and want to grow into a senior consultant on a program of this size, this role is built for you. This is one of the largest federal financial modernization efforts underway, and you'll be part of it from the start, building skills on a high-profile program most early-career consultants never get access to. Location: Washington, DC Metro, on-site at client facilities; occasional travel to other client locations. Why AI Matters Here: AI is central to how this team delivers. You won't know everything on day one, and we don't expect you to. We want analysts who use AI tools (Claude, ChatGPT, Copilot, or similar) to bridge their own knowledge gaps: learning Oracle Fusion Cloud setups, P2P processes, and federal financial rules they haven't worked with yet, then turning that learning into real work such as configurations, documentation, and test scripts. Be ready to show us a time you used AI to learn something new fast and how you checked that what it told you was right. You will use only client-approved AI tools and never enter client data, financial records, or other sensitive information into public AI tools. What You Will Do: Help configure and support Oracle Fusion Cloud P2P functionality. Support Procurement, Purchasing, Self Service Procurement, Supplier Management, Payables, Payments, and related functionality. Participate in requirements and fit-gap workshops with financial and procurement stakeholders. Help translate business requirements into Oracle Cloud configurations and functional designs. Configure approval rules, purchasing controls, supplier setups, invoice processing, matching, and payment options with guidance from senior consultants. Support integration of P2P processes with GL, Fixed Assets, Projects, Budgetary Control, and external systems. Help draft functional specifications for integrations, conversions, reports, and extensions. Support data conversion and validation. Write and execute SIT/UAT test scripts and help resolve functional defects. Support deployment, cutover, training, and post-production stabilization. Document configurations, business processes, SOPs, and controls. Use AI tools to speed up your learning, documentation, and testing, and learn from senior consultants on the team. Required Qualifications: 2+ years of Oracle ERP Procurement or Payables experience, as a consultant, analyst, implementation team member, or power user. Hands-on Oracle Fusion Cloud Procurement and/or Payables experience (Oracle EBS experience with Fusion Cloud training or certification will be considered). Understanding of end-to-end P2P processes: requisitions, purchase orders, receiving, invoice matching, and payments. Familiarity with Oracle approval workflows/BPM. Exposure to FBDI, OTBI/BIP, interfaces, or conversions from a functional perspective. Experience writing or executing SIT/UAT test scripts. Demonstrated use of AI tools to learn unfamiliar systems, processes, or rules quickly and apply that learning to real work. A track record of taking initiative to learn on your own, such as certifications, self-study, or volunteering for new work on a project. What You'll Gain: A seat on one of the largest federal financial modernization programs, from the ground floor. Mentorship from senior Oracle P2P and federal financial management specialists. A career path that grows with the program: more scope, more responsibility, more expertise each year. In-demand skills in Oracle Fusion Cloud P2P and AI-enabled delivery. What Success Looks Like: Configurations and documentation you own are accurate and delivered on schedule. You capture clear requirements and process notes from fit-gap workshops. Your test scripts are thorough, and defects you find are documented and resolved quickly. You close your own knowledge gaps quickly with AI and verify what it gives you, so you need less direction each month. Security & Eligibility Requirements: Ability to obtain and maintain Public Trust eligibility (background investigation required) Must be a U.S. citizen or lawful permanent resident with at least 3 of the last 5 years of U.S. residency. Sponsorship is not available now or in the future. Work must be performed within the United States (remote access from foreign locations is not permitted) Benefits: Referral Bonus (401k) Matching Holidays - Eleven Technology Reimbursement Short-Term & Long-Term Disability Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (0-3 years - 15 Days PTO 3+ years 20 Days) 80% Employer Paid Health Care Plan (Medical, Dental & Vision) Equal Opportunity Employer Minority/Female/Veteran/Disability All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group. Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.
10/23/2026
Full time
Job Description At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. A major federal agency is consolidating its core financial management systems into a single, multi-tenant Oracle Fusion Cloud ERP solution as part of the government-wide push to standardize federal financial management. The program will migrate multiple agency components and customer agencies onto the new platform, with a stated goal of making maximum use of automation and artificial intelligence to reduce manual workload, speed reconciliation and improve data quality. i360technologies supports this program as a subcontractor to a large federal systems integrator. We are seeking a motivated, early-career Oracle Cloud Procure-to-Pay (P2P) Analyst who uses AI to bridge knowledge gaps and learn fast. You will help configure, test, deploy, and support Oracle Fusion Cloud procurement and payables capabilities in a complex federal financial environment. If you have some hands-on Oracle P2P experience, take initiative, and want to grow into a senior consultant on a program of this size, this role is built for you. This is one of the largest federal financial modernization efforts underway, and you'll be part of it from the start, building skills on a high-profile program most early-career consultants never get access to. Location: Washington, DC Metro, on-site at client facilities; occasional travel to other client locations. Why AI Matters Here: AI is central to how this team delivers. You won't know everything on day one, and we don't expect you to. We want analysts who use AI tools (Claude, ChatGPT, Copilot, or similar) to bridge their own knowledge gaps: learning Oracle Fusion Cloud setups, P2P processes, and federal financial rules they haven't worked with yet, then turning that learning into real work such as configurations, documentation, and test scripts. Be ready to show us a time you used AI to learn something new fast and how you checked that what it told you was right. You will use only client-approved AI tools and never enter client data, financial records, or other sensitive information into public AI tools. What You Will Do: Help configure and support Oracle Fusion Cloud P2P functionality. Support Procurement, Purchasing, Self Service Procurement, Supplier Management, Payables, Payments, and related functionality. Participate in requirements and fit-gap workshops with financial and procurement stakeholders. Help translate business requirements into Oracle Cloud configurations and functional designs. Configure approval rules, purchasing controls, supplier setups, invoice processing, matching, and payment options with guidance from senior consultants. Support integration of P2P processes with GL, Fixed Assets, Projects, Budgetary Control, and external systems. Help draft functional specifications for integrations, conversions, reports, and extensions. Support data conversion and validation. Write and execute SIT/UAT test scripts and help resolve functional defects. Support deployment, cutover, training, and post-production stabilization. Document configurations, business processes, SOPs, and controls. Use AI tools to speed up your learning, documentation, and testing, and learn from senior consultants on the team. Required Qualifications: 2+ years of Oracle ERP Procurement or Payables experience, as a consultant, analyst, implementation team member, or power user. Hands-on Oracle Fusion Cloud Procurement and/or Payables experience (Oracle EBS experience with Fusion Cloud training or certification will be considered). Understanding of end-to-end P2P processes: requisitions, purchase orders, receiving, invoice matching, and payments. Familiarity with Oracle approval workflows/BPM. Exposure to FBDI, OTBI/BIP, interfaces, or conversions from a functional perspective. Experience writing or executing SIT/UAT test scripts. Demonstrated use of AI tools to learn unfamiliar systems, processes, or rules quickly and apply that learning to real work. A track record of taking initiative to learn on your own, such as certifications, self-study, or volunteering for new work on a project. What You'll Gain: A seat on one of the largest federal financial modernization programs, from the ground floor. Mentorship from senior Oracle P2P and federal financial management specialists. A career path that grows with the program: more scope, more responsibility, more expertise each year. In-demand skills in Oracle Fusion Cloud P2P and AI-enabled delivery. What Success Looks Like: Configurations and documentation you own are accurate and delivered on schedule. You capture clear requirements and process notes from fit-gap workshops. Your test scripts are thorough, and defects you find are documented and resolved quickly. You close your own knowledge gaps quickly with AI and verify what it gives you, so you need less direction each month. Security & Eligibility Requirements: Ability to obtain and maintain Public Trust eligibility (background investigation required) Must be a U.S. citizen or lawful permanent resident with at least 3 of the last 5 years of U.S. residency. Sponsorship is not available now or in the future. Work must be performed within the United States (remote access from foreign locations is not permitted) Benefits: Referral Bonus (401k) Matching Holidays - Eleven Technology Reimbursement Short-Term & Long-Term Disability Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (0-3 years - 15 Days PTO 3+ years 20 Days) 80% Employer Paid Health Care Plan (Medical, Dental & Vision) Equal Opportunity Employer Minority/Female/Veteran/Disability All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group. Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.
Job Description Job Description: Location: Hybrid (On-site training 3-4 weeks; 4 days/week remote) The Procurement Analyst ensure that products and services are procured in the best interest of the state. This position is responsible for obtaining information technology (IT) related goods and services required by the agency. This position is responsible for the evaluation of IT vendors and contracts including the Requests for Quotes (RFQ), Request for Proposals (RFP) and Requests for Information (RFI). This role is project based and is required to work on projects requiring; research, negotiation skills, and evaluation of services and be able to make a recommendation based on their research. They would provide recommendation of supplier selections based on research. They support the business areas in evaluations of goods or services and are able to provide support in negotiations. Under general supervision, this position is responsible at an agency-wide level for the financial and procurement functions related to IT products and services. This includes Software, Software as a Service (SaaS), Hardware (Desktop, Data Center), Cloud Infrastructure, Telecommunications, IT implementation, Advisory and Managed Services, and new and emerging technologies. We are seeking a senior IT Procurement Analyst specializing in Software & SaaS Management to oversee our growing software portfolio. In this role, you will lead end-to-end software acquisitions, contract renewals, license optimization, and software vendor negotiations. You will collaborate closely with IT, Legal, Finance, and InfoSec to ensure cost-efficiency, compliance, and seamless SaaS operations. This position applies broad theoretical job knowledge obtained through advanced education, knowledge of IT products and services, statewide procurement rules and regulation, and financial principals to procure new and existing IT products and services. Works independently with general supervision. The position will be assigned procurements that are difficult but not typically complex in nature. May influence others within the job area through explanation of facts, policies and practices.
10/23/2026
Full time
Job Description Job Description: Location: Hybrid (On-site training 3-4 weeks; 4 days/week remote) The Procurement Analyst ensure that products and services are procured in the best interest of the state. This position is responsible for obtaining information technology (IT) related goods and services required by the agency. This position is responsible for the evaluation of IT vendors and contracts including the Requests for Quotes (RFQ), Request for Proposals (RFP) and Requests for Information (RFI). This role is project based and is required to work on projects requiring; research, negotiation skills, and evaluation of services and be able to make a recommendation based on their research. They would provide recommendation of supplier selections based on research. They support the business areas in evaluations of goods or services and are able to provide support in negotiations. Under general supervision, this position is responsible at an agency-wide level for the financial and procurement functions related to IT products and services. This includes Software, Software as a Service (SaaS), Hardware (Desktop, Data Center), Cloud Infrastructure, Telecommunications, IT implementation, Advisory and Managed Services, and new and emerging technologies. We are seeking a senior IT Procurement Analyst specializing in Software & SaaS Management to oversee our growing software portfolio. In this role, you will lead end-to-end software acquisitions, contract renewals, license optimization, and software vendor negotiations. You will collaborate closely with IT, Legal, Finance, and InfoSec to ensure cost-efficiency, compliance, and seamless SaaS operations. This position applies broad theoretical job knowledge obtained through advanced education, knowledge of IT products and services, statewide procurement rules and regulation, and financial principals to procure new and existing IT products and services. Works independently with general supervision. The position will be assigned procurements that are difficult but not typically complex in nature. May influence others within the job area through explanation of facts, policies and practices.
Job Description ? Key Responsibilities • Research, design, implement, test, and manage software applications • Design, code, and modify complex programs, subroutines, triggers, stored procedures, objects, classes, and scripts • Work closely with developers, UX designers, business analysts, and systems analysts • Develop solutions using Angular, C#, ASP.NET, and Oracle Database • Perform application testing, debugging, test-data generation, and test-script execution • Troubleshoot application issues and implement performance improvements and enhancements • Follow established programming, documentation, testing, and development standards • Participate in code reviews and ensure compliance with technical and business requirements ?️ Required Qualifications 7+ years of experience in computer programming, analysis, and development of complex business processes and system solutions 7+ years of experience in coding, testing, and debugging applications 7+ years of experience designing program/system logic and preparing detailed specifications Strong oral and written communication skills Strong interpersonal, collaboration, and stakeholder-management skills Knowledge of IT industry trends, emerging technologies, and enterprise information systems Experience with architectural concepts, principles, and tools across applications, infrastructure, and information systems Strong understanding of data integrity, technology standards, procedures, and corporate data protection practices 7+ years of experience delivering technology solutions using Agile/Scrum methodologies Preferred Qualifications • 2+ years of familiarity with agency information architecture and information management methodologies • 2+ years of experience with existing/planned software technologies, software architecture, and infrastructure components across global, regional, and local environments
10/23/2026
Full time
Job Description ? Key Responsibilities • Research, design, implement, test, and manage software applications • Design, code, and modify complex programs, subroutines, triggers, stored procedures, objects, classes, and scripts • Work closely with developers, UX designers, business analysts, and systems analysts • Develop solutions using Angular, C#, ASP.NET, and Oracle Database • Perform application testing, debugging, test-data generation, and test-script execution • Troubleshoot application issues and implement performance improvements and enhancements • Follow established programming, documentation, testing, and development standards • Participate in code reviews and ensure compliance with technical and business requirements ?️ Required Qualifications 7+ years of experience in computer programming, analysis, and development of complex business processes and system solutions 7+ years of experience in coding, testing, and debugging applications 7+ years of experience designing program/system logic and preparing detailed specifications Strong oral and written communication skills Strong interpersonal, collaboration, and stakeholder-management skills Knowledge of IT industry trends, emerging technologies, and enterprise information systems Experience with architectural concepts, principles, and tools across applications, infrastructure, and information systems Strong understanding of data integrity, technology standards, procedures, and corporate data protection practices 7+ years of experience delivering technology solutions using Agile/Scrum methodologies Preferred Qualifications • 2+ years of familiarity with agency information architecture and information management methodologies • 2+ years of experience with existing/planned software technologies, software architecture, and infrastructure components across global, regional, and local environments
Job Description Application Support Analyst - Rates & Credit - Hybrid in NYC NO Third Parties Must be on W2 Role Description: In this role you will be responsible for the stability, support and continuous improvement of technology platforms that enable the Rates and Credit trading businesses. You will serve as the primary liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions, ensuring the reliable operation of critical trading, pricing, risk, pnl and electronic execution platforms. This position combines hands-on production support, platform ownership, incident management, problem management, change management, release management, DR management, project delivery and business engagement, with a strong focus on maintaining a high availability trading environment and delivering technological solutions that support business growth. Key responsibilities: Provide day-to-day support for Fixed Income Rates and Credit trading platforms. Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows. Manage and resolve production incidents, coordinating across development, infrastructure, networking, market data vendors, and business users. Lead root cause analysis and drives corrective actions following production issues. Ensure adherence to support procedures, escalation protocols, and operational controls. 24x7 availability depends on business demand. Act as a primary technology contact for traders, sales, middle office, and operations teams. Parter with business stake holders to understand requirements, prioritize production enhancements, and identify opportunities for automation. Communicate postmortem reports, platform status, incidents, project updates, and operational risks to senior management and business leadership. Produce regular operational and service-level reporting for stakeholders. Monitor electronic order flow, trade execution performance, and connectivity health. Coordinate onboarding activities with trading venues, brokers, vendors and counterparties. Coordinate testing, release planning, deployment activities, and post-implementation validation. Ensure production readiness and operational supportability or new releases. Maintain strong operational controls across supported platforms. Support audit, compliance and user access review activities. Document support procedures, recovery processes, and system dependencies. Identify operation risk and implement preventive controls to improve platform resilience. Preferred Qualifications: 8+ years of experience in Front Office application support. Experience supporting Rates and Credit related Fixed Income products. Familiarity with electronic execution venues and market data platforms. Working knowledge of SQL, scripting, monitoring tools, and troubleshooting. Experience with regulatory and control frameworks application to Front Office Technology organizations. Incident management and problem-solving Real-time debugging and troubleshooting Creating dashboards and generate stability reports Strong communication and stakeholder management skills Analytical and proactive mindset with ownership of issue resolution. Ability to work on-call and adhere to scheduled rotations for system support and maintenance. Monitoring tools: Prometheus, Grafana, Logic Monitor, eG, Geneos/ITRS or related tools. Job schedulers: Autosys Databases: MSSQL, SQL Server, Oracle Application performance monitoring and log analysis ITIL processes: Incident, problem, and change management Scripting for automation: Python, Bash, PowerShell
10/23/2026
Full time
Job Description Application Support Analyst - Rates & Credit - Hybrid in NYC NO Third Parties Must be on W2 Role Description: In this role you will be responsible for the stability, support and continuous improvement of technology platforms that enable the Rates and Credit trading businesses. You will serve as the primary liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions, ensuring the reliable operation of critical trading, pricing, risk, pnl and electronic execution platforms. This position combines hands-on production support, platform ownership, incident management, problem management, change management, release management, DR management, project delivery and business engagement, with a strong focus on maintaining a high availability trading environment and delivering technological solutions that support business growth. Key responsibilities: Provide day-to-day support for Fixed Income Rates and Credit trading platforms. Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows. Manage and resolve production incidents, coordinating across development, infrastructure, networking, market data vendors, and business users. Lead root cause analysis and drives corrective actions following production issues. Ensure adherence to support procedures, escalation protocols, and operational controls. 24x7 availability depends on business demand. Act as a primary technology contact for traders, sales, middle office, and operations teams. Parter with business stake holders to understand requirements, prioritize production enhancements, and identify opportunities for automation. Communicate postmortem reports, platform status, incidents, project updates, and operational risks to senior management and business leadership. Produce regular operational and service-level reporting for stakeholders. Monitor electronic order flow, trade execution performance, and connectivity health. Coordinate onboarding activities with trading venues, brokers, vendors and counterparties. Coordinate testing, release planning, deployment activities, and post-implementation validation. Ensure production readiness and operational supportability or new releases. Maintain strong operational controls across supported platforms. Support audit, compliance and user access review activities. Document support procedures, recovery processes, and system dependencies. Identify operation risk and implement preventive controls to improve platform resilience. Preferred Qualifications: 8+ years of experience in Front Office application support. Experience supporting Rates and Credit related Fixed Income products. Familiarity with electronic execution venues and market data platforms. Working knowledge of SQL, scripting, monitoring tools, and troubleshooting. Experience with regulatory and control frameworks application to Front Office Technology organizations. Incident management and problem-solving Real-time debugging and troubleshooting Creating dashboards and generate stability reports Strong communication and stakeholder management skills Analytical and proactive mindset with ownership of issue resolution. Ability to work on-call and adhere to scheduled rotations for system support and maintenance. Monitoring tools: Prometheus, Grafana, Logic Monitor, eG, Geneos/ITRS or related tools. Job schedulers: Autosys Databases: MSSQL, SQL Server, Oracle Application performance monitoring and log analysis ITIL processes: Incident, problem, and change management Scripting for automation: Python, Bash, PowerShell
Job Description Provalus, part of the OPS brand, is changing the landscape in the technology solutions industry with our innovative go-to-market strategies. Provalus hires and develops the best and brightest talent in rural America to deliver technology and support services for Fortune listed companies. At Provalus, we are uniquely "purpose driven." We're elevating under-served communities by developing untapped talent in rural towns across the U.S. to deliver technology, business, and support services to our clients. We are actively seeking a full-time WFM Analyst to join our growing organization and help further our mission. This role is perfect for a current WFM Analyst with experience supporting a contact center environment and an interest in furthering their career with a rapidly growing, mission-driven organization! Location Requirement: This position must be commutable to our Brewton Alabama location Primary Responsibilities: The position is responsible for analyzing contact center volumes and arrival patterns to determine optimized staffing and scheduling for our teams Creativity to make sure correct staffing is in place and proper adjustments are made based on the clients' needs Aggregate forecast information into a comprehensive document to be published with senior leadership for headcount, budget, and capacity planning purposes Study department work, vacation and absence records (shrinkage) for on-going historical trend analysis and offer recommendations for forecasting purposes Validate schedules and data relevant to staffing trends and needs in adherence to assigned SLAs and KPIs Update related team data maintained in the workforce management software and assist Operations with any schedule or staffing information requirement Monitor hourly call volumes, AHT, and staffing requirements Monitor, track, and report agent schedule adherence and employee occurrences Act as cross-functional single point of contact for Workforce Management with Information Technology regarding system-related issues that impact production Configure and manage inbound and outbound call campaigns and other contact center features as needed Manage day-to-day IVR performance overall; ensuring calls are routing, recording, and flowing as expected Ensure the telephony platform is optimized to increase productivity while using your analytical skills to provide operational insights Manage telephone number assignment, station IDs, and agent skills Monitor and analyze call center data to identify trends, diagnose problems, optimize performance, and conduct real-time adjustments as needed Identify customer expectations and unmet needs to create solutions and address gaps to enhance customer experience Perform other related duties as may be assigned either in support of divisional/departmental goal attainment or for personal and professional training, education or development as programmed by superiors Apply today if your background includes: Relevant, solid knowledge on Call Center Metrics and Workforce Management policies and procedures (involved RTA knowledge validation thru testing and interview) Experience forecasting and scheduling in a call center environment Workforce Management experience in a call center environment is required; i.e. real-time analysis, scheduling, staffing optimization, etc 2+ years of WFM and related IVR (Five9 is preferred) experience in managing contact center solutions Broad knowledge of contact center and customer service operations Knowledge of computer applications, including MS Word, MS Excel, MS PowerPoint, MS Access, etc. Ability to work with minimal supervision with a high degree of accuracy High aptitude for learning new technologies Effective communication and interaction skills Adaptable to change and ability to thrive under pressure
10/23/2026
Full time
Job Description Provalus, part of the OPS brand, is changing the landscape in the technology solutions industry with our innovative go-to-market strategies. Provalus hires and develops the best and brightest talent in rural America to deliver technology and support services for Fortune listed companies. At Provalus, we are uniquely "purpose driven." We're elevating under-served communities by developing untapped talent in rural towns across the U.S. to deliver technology, business, and support services to our clients. We are actively seeking a full-time WFM Analyst to join our growing organization and help further our mission. This role is perfect for a current WFM Analyst with experience supporting a contact center environment and an interest in furthering their career with a rapidly growing, mission-driven organization! Location Requirement: This position must be commutable to our Brewton Alabama location Primary Responsibilities: The position is responsible for analyzing contact center volumes and arrival patterns to determine optimized staffing and scheduling for our teams Creativity to make sure correct staffing is in place and proper adjustments are made based on the clients' needs Aggregate forecast information into a comprehensive document to be published with senior leadership for headcount, budget, and capacity planning purposes Study department work, vacation and absence records (shrinkage) for on-going historical trend analysis and offer recommendations for forecasting purposes Validate schedules and data relevant to staffing trends and needs in adherence to assigned SLAs and KPIs Update related team data maintained in the workforce management software and assist Operations with any schedule or staffing information requirement Monitor hourly call volumes, AHT, and staffing requirements Monitor, track, and report agent schedule adherence and employee occurrences Act as cross-functional single point of contact for Workforce Management with Information Technology regarding system-related issues that impact production Configure and manage inbound and outbound call campaigns and other contact center features as needed Manage day-to-day IVR performance overall; ensuring calls are routing, recording, and flowing as expected Ensure the telephony platform is optimized to increase productivity while using your analytical skills to provide operational insights Manage telephone number assignment, station IDs, and agent skills Monitor and analyze call center data to identify trends, diagnose problems, optimize performance, and conduct real-time adjustments as needed Identify customer expectations and unmet needs to create solutions and address gaps to enhance customer experience Perform other related duties as may be assigned either in support of divisional/departmental goal attainment or for personal and professional training, education or development as programmed by superiors Apply today if your background includes: Relevant, solid knowledge on Call Center Metrics and Workforce Management policies and procedures (involved RTA knowledge validation thru testing and interview) Experience forecasting and scheduling in a call center environment Workforce Management experience in a call center environment is required; i.e. real-time analysis, scheduling, staffing optimization, etc 2+ years of WFM and related IVR (Five9 is preferred) experience in managing contact center solutions Broad knowledge of contact center and customer service operations Knowledge of computer applications, including MS Word, MS Excel, MS PowerPoint, MS Access, etc. Ability to work with minimal supervision with a high degree of accuracy High aptitude for learning new technologies Effective communication and interaction skills Adaptable to change and ability to thrive under pressure
Job Description Job Title: Senior Business Analyst with AWS Cloud + Load Balancer + Networking Location: Charlotte, NC Work Arrangement: Onsite Employment Type: Contract Duration: 12+ Months Domain: Information Technology / Cloud Solutions Pay Rate: $66.00/hr W2 $79.00/hr C2C Application Deadline: October 20, 2026 SKILLS REQUIRED Primary (Must-Have): • AWS Cloud Infrastructure • Load Balancer Configuration & Management • AWS Networking Topologies Secondary (Good to Have): • Agile Methodologies Requirements Traceability POSITION OVERVIEW The Cloud Solutions and Infrastructure department seeks an experienced Senior Business Analyst reporting to the Director of Cloud Engineering. The incumbent will solve complex business connectivity and application availability challenges by translating strategic needs into scalable requirements on AWS cloud networking platforms. This leadership-level business analysis ensures secure data flows, optimized performance, and seamless digital service delivery. ROLES & RESPONSIBILITIES • Analyze diverse business processes and translate them into clear functional requirements that enable optimal use of AWS networking and load balancer services while improving efficiency and reliability for critical applications. Most frequent daily activity • Collaborate closely with product owners and technical architects to prioritize requirements that leverage AWS cloud infrastructure to support secure data flows, predictable application performance, and measurable business outcomes. • Define detailed user stories, acceptance criteria, and process flows that guide engineering teams in configuring AWS networking components and cloud load balancers in alignment with stakeholder expectations and compliance standards. • Assess risks related to cloud connectivity, application availability, and traffic management, and propose mitigation actions that use AWS networking features to strengthen resilience and maintain service continuity. • Support planning and execution of testing cycles by defining business-relevant scenarios that validate the behavior of cloud load balancers, network routing rules, and failover strategies under expected and peak usage conditions. BENEFITS Medical Dental Vision 401(k) EEOC Compliance: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. DISCLAIMER AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
10/23/2026
Full time
Job Description Job Title: Senior Business Analyst with AWS Cloud + Load Balancer + Networking Location: Charlotte, NC Work Arrangement: Onsite Employment Type: Contract Duration: 12+ Months Domain: Information Technology / Cloud Solutions Pay Rate: $66.00/hr W2 $79.00/hr C2C Application Deadline: October 20, 2026 SKILLS REQUIRED Primary (Must-Have): • AWS Cloud Infrastructure • Load Balancer Configuration & Management • AWS Networking Topologies Secondary (Good to Have): • Agile Methodologies Requirements Traceability POSITION OVERVIEW The Cloud Solutions and Infrastructure department seeks an experienced Senior Business Analyst reporting to the Director of Cloud Engineering. The incumbent will solve complex business connectivity and application availability challenges by translating strategic needs into scalable requirements on AWS cloud networking platforms. This leadership-level business analysis ensures secure data flows, optimized performance, and seamless digital service delivery. ROLES & RESPONSIBILITIES • Analyze diverse business processes and translate them into clear functional requirements that enable optimal use of AWS networking and load balancer services while improving efficiency and reliability for critical applications. Most frequent daily activity • Collaborate closely with product owners and technical architects to prioritize requirements that leverage AWS cloud infrastructure to support secure data flows, predictable application performance, and measurable business outcomes. • Define detailed user stories, acceptance criteria, and process flows that guide engineering teams in configuring AWS networking components and cloud load balancers in alignment with stakeholder expectations and compliance standards. • Assess risks related to cloud connectivity, application availability, and traffic management, and propose mitigation actions that use AWS networking features to strengthen resilience and maintain service continuity. • Support planning and execution of testing cycles by defining business-relevant scenarios that validate the behavior of cloud load balancers, network routing rules, and failover strategies under expected and peak usage conditions. BENEFITS Medical Dental Vision 401(k) EEOC Compliance: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. DISCLAIMER AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
Job Description Role- IT Business Senior Analyst Location- Tampa, FL- Hybrid Key Skills- SQL, Tech BA, Jira, Agile. Job Description: IT Business Senior Analyst The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. Responsibilities : Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions Support system change processes from requirements through implementation and provide input based on analysis of information Consult with business clients to determine system functional specifications and provides user and operational support Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Banking, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications : 9+ years of relevant experience Experience in data analysis with intermediate/advanced Microsoft Office Suite skills Proven interpersonal, data analysis, diplomatic, management and prioritization skills Consistently demonstrate clear and concise written and verbal communication Proven ability to manage multiple activities and build/develop working relationships Proven self-motivation to take initiative and master new tasks quickly Demonstrated expertise or strong knowledge in the Fraud domain, particularly in managing enterprise-level solutions for fraud detection and prevention. Proven experience in successfully leading and delivering AI-based projects. Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
10/23/2026
Full time
Job Description Role- IT Business Senior Analyst Location- Tampa, FL- Hybrid Key Skills- SQL, Tech BA, Jira, Agile. Job Description: IT Business Senior Analyst The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. Responsibilities : Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions Support system change processes from requirements through implementation and provide input based on analysis of information Consult with business clients to determine system functional specifications and provides user and operational support Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Banking, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications : 9+ years of relevant experience Experience in data analysis with intermediate/advanced Microsoft Office Suite skills Proven interpersonal, data analysis, diplomatic, management and prioritization skills Consistently demonstrate clear and concise written and verbal communication Proven ability to manage multiple activities and build/develop working relationships Proven self-motivation to take initiative and master new tasks quickly Demonstrated expertise or strong knowledge in the Fraud domain, particularly in managing enterprise-level solutions for fraud detection and prevention. Proven experience in successfully leading and delivering AI-based projects. Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
Job Description Role: IT Senior Systems Analyst Location: New York, NY Pay Rate Range: $67-$76/hour Internal Job ID: Our client is looking for an IT Senior Systems Analyst to join their team. Please contact us today to discuss this opportunity! Job Responsibilities: • Under the direction of the IT Manager, the senior system analyst administers the implementation of various software / hardware in the bank. • Support processes of software and applications utilized by the bank. • Senior system analyst will be responsible for maintaining a thorough knowledge of software applications used by the bank. • Installation, maintenance, and support of WebSphere and MQ. Requirements: • Bachelor's Degree Required • Fluent in Spanish Required • Must have a minimum of 5 to 7 Years of experience of any core banking system (Technical / Functional) • Must have Experience in Payment system like SWIFT, FEDWIRE, ACH etc. • Must have experience in banking operational processes. • Must have experience In Data base like SQL, DB2, and JBASE. • Experience in project management with implementation/ migration. • Understanding of Software application life cycle and IT service management • Knowledge / experience of OFAC / AML and OFAC / AML software. (Preferred) • Experience with Temenos T24 core banking software, but it is not a mandatory requirement • Experience with IBM AIX server administrator will be plus • Nice to have experience of SWIFT Alliance (Installation of updates, Swift ISO 20022, maintenance of swift alliance etc.) • Experience in internet banking software, Operation modules like account, customer, loans, LC is a plus Why choose Addison IT? • Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses • Permanent Employment: Many of Addison's job openings lead to potential permanent employment • Connections: You connect directly with hiring managers from renowned organizations • Options: You are presented multiple employment options near your home • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
10/23/2026
Full time
Job Description Role: IT Senior Systems Analyst Location: New York, NY Pay Rate Range: $67-$76/hour Internal Job ID: Our client is looking for an IT Senior Systems Analyst to join their team. Please contact us today to discuss this opportunity! Job Responsibilities: • Under the direction of the IT Manager, the senior system analyst administers the implementation of various software / hardware in the bank. • Support processes of software and applications utilized by the bank. • Senior system analyst will be responsible for maintaining a thorough knowledge of software applications used by the bank. • Installation, maintenance, and support of WebSphere and MQ. Requirements: • Bachelor's Degree Required • Fluent in Spanish Required • Must have a minimum of 5 to 7 Years of experience of any core banking system (Technical / Functional) • Must have Experience in Payment system like SWIFT, FEDWIRE, ACH etc. • Must have experience in banking operational processes. • Must have experience In Data base like SQL, DB2, and JBASE. • Experience in project management with implementation/ migration. • Understanding of Software application life cycle and IT service management • Knowledge / experience of OFAC / AML and OFAC / AML software. (Preferred) • Experience with Temenos T24 core banking software, but it is not a mandatory requirement • Experience with IBM AIX server administrator will be plus • Nice to have experience of SWIFT Alliance (Installation of updates, Swift ISO 20022, maintenance of swift alliance etc.) • Experience in internet banking software, Operation modules like account, customer, loans, LC is a plus Why choose Addison IT? • Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses • Permanent Employment: Many of Addison's job openings lead to potential permanent employment • Connections: You connect directly with hiring managers from renowned organizations • Options: You are presented multiple employment options near your home • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Job Description Job Description: Seeking an experienced Business Analyst with strong domain knowledge in Finance and Banking , including banking operations, financial products, and business processes. Proficiency in SQL for data analysis, complex queries, data validation, reconciliation, and report generation. Experience in requirements gathering, stakeholder management, BRD/FRD documentation, process mapping, and translating business needs into technical specifications. Collaborate with business and technical teams to support system enhancements, data analysis, UAT, defect tracking, and end-to-end project delivery. API experience is must
10/23/2026
Full time
Job Description Job Description: Seeking an experienced Business Analyst with strong domain knowledge in Finance and Banking , including banking operations, financial products, and business processes. Proficiency in SQL for data analysis, complex queries, data validation, reconciliation, and report generation. Experience in requirements gathering, stakeholder management, BRD/FRD documentation, process mapping, and translating business needs into technical specifications. Collaborate with business and technical teams to support system enhancements, data analysis, UAT, defect tracking, and end-to-end project delivery. API experience is must
Job Description Job Title - Senior Business Analyst - Stock Loan / Securities Finance Location - NYC, NY - Onsite Duration - 6+ Months Interview - Video Job Description - Equilend - Tool Securities Lending Stock Borrow Stock Lending Our client is seeking a Senior Business Analyst with 5-8 years of experience to support Stock Loan and Securities Finance initiatives. This role involves gathering and documenting detailed business requirements, analyzing front-to-back workflows, and translating stakeholder needs into clear functional specifications for technology teams. Responsibilities & Qualifications Serve as Senior Business Analyst for Stock Loan / Securities Finance programs, supporting trade capture, borrow/loan activity, settlement, collateral management, recalls, returns, rate changes, and lifecycle events Gather, analyze, and document detailed business and functional requirements; develop BRDs, user stories, process flows, and acceptance criteria Partner with stakeholders across trading, middle office, operations, risk, and technology to understand requirements and align on solutions Perform process mapping, gap analysis, and data analysis to evaluate current-state systems and define future-state workflows Translate business requirements into clear functional specifications and process documentation for development and delivery teams Support solution design, development, UAT, defect resolution, and production readiness; develop test scenarios and acceptance criteria Identify and escalate project risks, issues, and dependencies; coordinate with stakeholders through resolution and closure Requirements 5-8 years of experience as a Business Analyst in capital markets, securities finance , or stock loan environments Strong expertise in Stock Borrow/Loan and Securities Lending processes and workflows Demonstrated proficiency in requirements gathering, functional documentation, BRD development, user story creation, and process flow diagramming Experience with UAT coordination, stakeholder management, process mapping, and gap analysis Solid understanding of front-to-back capital markets operations and settlement workflows Excellent communication and documentation skills; ability to work effectively across technical and non-technical audiences Thank You. Warm Regards Arpit Chaudhary Team Lead - Recruitment Direct - (+1) (Extn. 221) Address - 4201 Wilson Blvd. Suite 300, Arlington, VA 22203
10/23/2026
Full time
Job Description Job Title - Senior Business Analyst - Stock Loan / Securities Finance Location - NYC, NY - Onsite Duration - 6+ Months Interview - Video Job Description - Equilend - Tool Securities Lending Stock Borrow Stock Lending Our client is seeking a Senior Business Analyst with 5-8 years of experience to support Stock Loan and Securities Finance initiatives. This role involves gathering and documenting detailed business requirements, analyzing front-to-back workflows, and translating stakeholder needs into clear functional specifications for technology teams. Responsibilities & Qualifications Serve as Senior Business Analyst for Stock Loan / Securities Finance programs, supporting trade capture, borrow/loan activity, settlement, collateral management, recalls, returns, rate changes, and lifecycle events Gather, analyze, and document detailed business and functional requirements; develop BRDs, user stories, process flows, and acceptance criteria Partner with stakeholders across trading, middle office, operations, risk, and technology to understand requirements and align on solutions Perform process mapping, gap analysis, and data analysis to evaluate current-state systems and define future-state workflows Translate business requirements into clear functional specifications and process documentation for development and delivery teams Support solution design, development, UAT, defect resolution, and production readiness; develop test scenarios and acceptance criteria Identify and escalate project risks, issues, and dependencies; coordinate with stakeholders through resolution and closure Requirements 5-8 years of experience as a Business Analyst in capital markets, securities finance , or stock loan environments Strong expertise in Stock Borrow/Loan and Securities Lending processes and workflows Demonstrated proficiency in requirements gathering, functional documentation, BRD development, user story creation, and process flow diagramming Experience with UAT coordination, stakeholder management, process mapping, and gap analysis Solid understanding of front-to-back capital markets operations and settlement workflows Excellent communication and documentation skills; ability to work effectively across technical and non-technical audiences Thank You. Warm Regards Arpit Chaudhary Team Lead - Recruitment Direct - (+1) (Extn. 221) Address - 4201 Wilson Blvd. Suite 300, Arlington, VA 22203