Job Description
Required Skills:
- Bachelor's degree in public policy, public administration, business, healthcare administration, communications, management, or a related field.
- Professional experience in policy analysis, program or project support, business analysis, communications, training development, or a related area.
- Strong research, analytical writing, organization, and presentation skills.
- Ability to work effectively with diverse stakeholders and manage multiple assignments.
- Proficiency with Microsoft Office, including Word, PowerPoint, and Excel.
Preferred Skills:
- Secret clearance preferred;
- Experience supporting federal, military, healthcare, or other complex enterprise environments.
- Familiarity with process improvement, change management, or knowledge management.
- Experience developing training materials, executive briefings, or policy implementation products.
- Ability to synthesize complex information and communicate it clearly to technical and nontechnical audiences.
Day-to-day Responsibilities:
- Support program and project management activities, including action-item tracking, milestone monitoring, risk and dependency coordination, meeting preparation, and status reporting.
- Assist with strategic planning, environmental scans, implementation roadmaps, prioritization, and leadership briefings.
- Research, draft, review, revise, and maintain policies, procedures, memoranda, process documentation, and related materials.
- Engage clients and stakeholders to gather requirements, coordinate reviews, consolidate feedback, and document decisions.
- Develop executive summaries, briefing materials, talking points, FAQs, implementation communications, and other stakeholder-facing products.
- Support training and knowledge-transfer activities by developing presentations, process maps, quick-reference guides, job aids, and other performance-support materials.
- Document current- and future-state processes and identify opportunities to improve efficiency, consistency, and user experience.
- Prepare accurate, professional, and well-organized deliverables while managing multiple priorities and deadlines.
- Support continuous improvement, change management, and implementation activities across assigned initiatives.
Expected Deliverables:
- Executive summaries, briefing materials, talking points, FAQs, implementation communications, and other stakeholder-facing products.
- PMO products (e.g., agendas, notes).
- Policy documents, SOPs, research.
- Training products and knowledge-transfer activities; presentations, process maps, quick-reference guides, job aids, and other performance-support materials.
Education: Bachelor's degree
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