Job Description
We are seeking an experienced Senior Desktop Support Technician to provide hands-on technical support, troubleshoot hardware and software issues, and assist with workstation deployment and laptop refresh activities.
Responsibilities:
- Provide desktop and end-user support for Windows-based computer systems.
- Troubleshoot PC hardware, software, peripherals, drivers, and BIOS-related issues.
- Support Windows 11 or higher, Microsoft Office, Outlook, and Microsoft 365.
- Perform laptop refresh, workstation deployment, software installation, configuration, and upgrades.
- Use SCCM/SMS, Remote Desktop, Dameware, and related tools to connect to and manage workstations.
- Diagnose and resolve hardware, software, and connectivity issues.
- Run reports and analyze recurring technical issues and customer complaints.
- Collect customer feedback and contribute to improving support and training methods.
- Maintain excellent customer service, communication, analytical, and problem-solving skills.
- Collaborate with team members and demonstrate willingness to learn new technologies.
Required Qualifications
- Minimum 4 years of experience with computer systems, hardware, software, drivers, and BIOS.
- Strong troubleshooting, analytical, problem-solving, and teamwork skills.
- Excellent communication and interpersonal skills.
- Experience supporting desktop environments, workstation configurations, and laptop refresh activities.
- Familiarity with SCCM/SMS and remote support tools.
- Ability to work 100% onsite in Richmond, VA.
- Must be available for both webcam and in-person interviews.