Desktop Support Technician

About Cogent InfoTech

At Cogent InfoTech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Job Title: Desktop Support Technician

Location: Phoenix, AZ 85034

Duration: 06-12 Months

Summary:

This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for Mobile device team, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms.

Responsibilities:

• Responsibilities will include but not limited to:
• Responding to helpdesk tickets in a large enterprise environment.
• Will procure and issue mobile phones to employees.
• Supporting and troubleshooting cellular devices, tablets, and laptops.
• Enroll each mobile device into an MDM solution.
• Support large conference room Audio/Visual equipment.
• Mobile device support including working understanding of mobile device management tools.
• Perform audits related to mobile devices such as no usage, hardware inventory, etc.
• Participate in afterhours/weekends on call rotation.

Requirement:

• Experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience.
• Mobile device support knowledge.
• Experience with Remedy helpdesk software.
• Experience with Microsoft Intune.
• Experience providing technical support for mobile applications in a network environment.
• Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the system specifications and design.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.

Cogent InfoTech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you're excited about this role but don't meet every requirement, we still encourage you to apply

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