Job Description
Job Description Senior Site Support Engineer
Role Overview
The Digital Workplace Services Senior Site Support Engineer, Executive Support is responsible for delivering high-quality onsite technology support at Danaher's Washington, DC headquarters.
Because the headquarters hosts senior leaders, Vice Presidents, executives, Board members, and critical business stakeholders, this position requires more than strong technical capabilities. The successful candidate will deliver a polished, responsive, discreet, and highly personalized white-glove support experience.
The role serves as a trusted technology partner for the DC executive community and the broader headquarters population. Working as an active member of the Digital Workplace Services team, the engineer collaborates closely with colleagues, shares knowledge, and contributes to the team's overall delivery of reliable workplace technology, executive device support, collaboration platforms, conference rooms, and high-profile meetings.
This position requires excellent judgment, composure under pressure, attention to detail, and the ability to communicate confidently with stakeholders at all levels. The engineer works collaboratively within the Site Support team and across technical teams and vendors, helping colleagues, contributing expertise, and taking shared accountability for successful
outcomes while maintaining clear communication until service is fully restored.
Key Responsibilities
Deliver White-Glove Executive Support
Provide responsive, discreet, and personalized technology support to executives, Vice Presidents, senior leaders, Board members, executive assistants, and other critical stakeholders.
Build trusted relationships by understanding technology preferences, recurring requirements, travel needs, and business priorities.
Demonstrate strong personal presentation, professionalism, discretion, and composure in every interaction.
Communicate technical information clearly and concisely in business-friendly language.
Maintain end-to-end ownership of executive issues, coordinating with Service Desk, Infrastructure, Network, Security, Identity, Endpoint, application teams, and external vendors.
Provide timely status updates without requiring executives or their assistants to repeatedly request information.
Protect confidentiality and exercise sound judgment when handling sensitive devices, communications, meetings, and business activities.
Provide Advanced Digital Workplace Support
Diagnose and resolve complex Level 1 & 2 hardware, software, connectivity, identity, printing, mobile device, and collaboration issues.
Support Microsoft 365 services, including Microsoft Teams, Outlook, OneDrive, SharePoint, and related workplace technologies.
Support Windows and macOS endpoints, mobile devices, peripherals, docking stations, printers, and other workplace technology.
Provision, configure, replace, refresh, and recover endpoints using approved enterprise processes and Microsoft Intune where applicable.
Use ServiceNow to document incidents and requests, maintain accurate case information, coordinate escalations, and confirm resolution.
Identify recurring problems and partner with engineering and service owners to address root causes.
DIGITAL WORKPLACE SERVICES JOB DESCRIPTION
Ensure Executive Meeting and Event Readiness
Provide proactive support for executive meetings, leadership sessions, Board activities, earnings calls, town halls, and other high-profile corporate events.
Validate conference-room technology before critical meetings, including Microsoft Teams, displays, cameras, microphones, connectivity, presentation devices, and audiovisual components.
Coordinate with executive assistants, meeting organizers, Facilities, Security, Communications, AV providers, and support teams to anticipate requirements and reduce risk.
Remain available during critical meetings and events when required, providing immediate and unobtrusive assistance.
Document issues, lessons learned, and improvement actions following significant events.
Maintain Headquarters Technology Readiness
Maintain a visible, approachable, and professional onsite IT presence throughout the headquarters.
Conduct preventive checks of critical rooms and technology rather than relying only on reported incidents.
Coordinate incidents, service requests, equipment deployment, onboarding, offboarding, device replacement, and refresh activities.
Ensure loaner devices, critical peripherals, adapters, presentation equipment, and frequently required accessories are available and ready.
Coordinate with remote support teams and enterprise technology owners to support onsite and traveling executives.
Provide reasonable flexibility for planned executive events and urgent business-critical situations.
Manage Technology Assets and Vendors
Support lifecycle management for laptops, mobile devices, peripherals, AV equipment, printers, and other workplace
assets.
Maintain accurate inventory and asset information in accordance with enterprise policy and CMDB requirements.
Coordinate repairs, replacements, warranties, shipping, receiving, and secure equipment returns.
Work with authorized vendors and service providers to resolve issues and meet headquarters support expectations.
Support procurement activities, purchase orders, invoices, hardware requests, and vendor coordination when required.
Assist with asset validation, audits, compliance reviews, and secure handling of equipment for active and departing associates.
Drive Service Quality and Continuous Improvement
Follow ITIL-aligned incident, request, problem, change, asset, and knowledge-management practices.
Document troubleshooting steps, executive-support procedures, room configurations, escalation paths, and known solutions.
Develop clear user guidance and provide individual coaching on digital workplace technologies.
Identify service gaps, recurring failures, and opportunities to improve the headquarters technology experience.
Use incident trends, stakeholder feedback, and operational observations to recommend practical improvements.
Contribute to standardized Site Support services while recognizing the elevated requirements of a corporate headquarters.
Partner across the technology organization to strengthen service consistency, accountability, and confidence in Site Support.
Essential Requirements
Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related discipline, or
equivalent relevant professional experience.
At least five years of experience in onsite IT support, digital workplace services, desktop engineering, or IT service
management.
DIGITAL WORKPLACE SERVICES JOB DESCRIPTION
Demonstrated experience providing direct technology support to executives, senior leaders, or other high-profile stakeholders.
Strong hands-on experience with Microsoft 365, Microsoft Teams and meeting-room technology, Windows, macOS, mobile devices, peripherals, AV systems, and an enterprise ITSM platform such as ServiceNow.
Excellent written and verbal communication skills, including the ability to explain technical matters to nontechnical stakeholders.
Professional presence and interpersonal maturity appropriate for a corporate headquarters environment.
Strong customer-service orientation and commitment to responsive, personalized support.
Ability to remain composed, organized, and solution-focused during urgent, visible, or business-critical situations.
Strong ownership mindset with accountability through final resolution, including work spanning multiple teams.
Sound judgment and discretion when working with executives, confidential information, sensitive meetings, and corporate devices.
Ability to prioritize competing demands and distinguish business-critical requirements from standard support requests.
Ability to work onsite at the Washington, DC headquarters and support planned executive events or critical situations as needed.
Preferred Qualifications
Experience in a corporate headquarters, executive briefing center, Board environment, or similarly high-touch professional setting.
Experience supporting Board meetings, earnings calls, leadership conferences, town halls, or other high-profile events.
Hands-on knowledge of Microsoft Intune, Microsoft Entra ID, endpoint security, device compliance, and modern endpoint management.
Experience supporting Microsoft Teams Rooms, audiovisual systems, wireless presentation technologies, and hybrid meetings.
ITIL Foundation certification or practical experience with ITIL-aligned processes.
Relevant Microsoft, CompTIA, HDI, ServiceNow, Apple, or AV support certification.
Experience coordinating managed-service providers, hardware vendors, telecommunications providers, and AV partners.
Familiarity with technology asset management, CMDB controls, inventory reconciliation, and audit requirements.
Key Competencies
• Executive presence and professional credibility • Attention to detail
• White-glove customer service • Composure under pressure
• Clear and confident communication • Stakeholder and vendor coordination
• Discretion and confidentiality • Meeting and event readiness
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