Job Description Job Description About the Role
Join an early-stage industrial AI team as its first engineering hire after the founders. You will work directly with enterprise field teams to turn real-world technician workflows and undocumented knowledge into useful AI-powered tools for critical infrastructure.
What You'll Do
- Work alongside field technicians to identify process and knowledge gaps, then structure information for AI applications.
- Build practical integrations and retrieval-augmented generation pipelines connecting customer systems such as ServiceNow, SAP, Salesforce, and learning management platforms.
- Create evaluations using real-world data and partner with engineering to improve AI models and features.
- Own customer deployments from late-stage demonstrations and onboarding through production rollout and ongoing success.
- Share field feedback with the product team and support adoption and change management in large organizations.
What We're Looking For
- One to five years of experience in forward-deployed, solutions, or implementation engineering, with hands-on software development and customer-facing deployment work.
- Experience deploying software for enterprise, industrial, energy, or defense customers, and taking deployments into production with measurable outcomes.
- Hands-on experience building integrations or data pipelines across multiple systems using APIs, webhooks, ETL, or enterprise platforms such as ServiceNow, SAP, ERP, or CMMS.
- Experience shipping LLM or RAG features into customer workflows and building evaluations to assess their performance.
- Technical degree or equivalent demonstrated record of shipping deployments; strong modern AI skills, including agentic or retrieval-based systems.
- Comfort working independently across customer delivery and early-stage product needs, and willingness to travel domestically about 25% of the time.
- Founding or early-stage experience with responsibility for customer deployments and commercial outcomes is valuable.
Compensation & Benefits
Base salary: $160,000 to $245,000 annually. Visa sponsorship is available.
Location
On-site in San Francisco, United States.