Support the operation, maintenance, testing, and improvement of a criminal history screening system. Duties include system administration, database quality assurance, background-screening support, user training, testing system updates, maintaining accurate records, documenting issues, and assisting healthcare, education, and other authorized users.
Responsibilities
- Monitor system functions, user access, workflows, and operational issues.
- Assist authorized users with background-screening procedures and system questions.
- Train new and existing users on applications, databases, and quality assurance.
- Review database records and coordinate corrections to incomplete, inconsistent, outdated, or duplicate information.
- Support Rap Back records, incomplete Rap Sheet records, and IDEMIA Live Scan and portal activities.
- Participate in system testing and implementation, document work, track tasks, and escalate issues.
Required Skills
- Database record review
- Database quality assurance
- System administration
- System testing
- Implementation support
- Workflow monitoring
- Background-screening procedures
- Rap Back record maintenance
- IDEMIA Live Scan and portal
- Technical documentation