92 jobs found

Job Description Title: Senior ServiceNow Architect(SPM/Strategic Portfolio Management/ITBM Experience Mandatory) Duration: Contract Location : Jersey City, NJ(Onsite) Min. Experience Required-10+ Years Roles & Responsibilities: Job Summary: We are seeking a highly skilled and experienced ServiceNow Technical Architect to oversee the development, customization, and integration of ServiceNow applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to lead a team of developers. CTA certification mandatory. Key Responsibilities: Platform Management: Oversee the administration and maintenance of the ServiceNow platform, ensuring optimal performance and reliability. Custom Application Development: Lead the design, development, and deployment of custom applications on the ServiceNow platform. Integration: Manage and implement integrations between ServiceNow and other enterprise systems using APIs, web services, and other integration tools. Technical Leadership: Provide technical guidance and mentorship to a team of developers, ensuring best practices and high-quality code. Program Management : Coordinate with project managers to ensure timely delivery of projects, meeting all requirements and specifications. Stakeholder Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical solutions. Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of the ServiceNow platform. Qualifications: Experience: Minimum of 10+ years of experience in ServiceNow and 4 years relevant experience as a ServiceNow Architect Technical Skills: Proficiency in JavaScript, HTML, CSS, and other web technologies. Strong understanding of ServiceNow modules, including ITSM, CSM, HRSD, ITOM and ITAM. Experience with ServiceNow integration using REST/SOAP APIs. Knowledge of database concepts and SQL. Certifications: Certified Technical Architect (CTA) Nice to have

Job Description Role: Technical Project Manager / IT Infrastructure Liaison Contract Duration: 6+ Months with extesnion Location: Pittsburgh PA - 3 Days a week onsite Experience: 5+ Years Education: Bachelor's or master's degree in Computer Science, Information Technology, Engineering, Business, or a related field Position Overview We are seeking a Technical Project Manager / IT Infrastructure Liaison to coordinate technical initiatives and support the safe implementation of infrastructure changes affecting production applications. The role is approximately 50% technical project management and 50% IT liaison and production change-impact support. The successful candidate will drive planning, coordination, execution, and stakeholder communication for technical projects while partnering with IT, infrastructure, security, operations, and application teams to review proposed changes, assess production impact, confirm testing and rollback readiness, and support operational continuity. This is not an application development role. Key Responsibilities Technical project management: Lead planning, scheduling, execution, and delivery of technical projects and operational initiatives. Facilitate stand-ups, planning sessions, risk reviews, status meetings, and retrospectives as appropriate. Define scope, milestones, dependencies, owners, and success criteria, and maintain clear project plans and documentation. Track progress, risks, issues, decisions, and action items; escalate blockers and drive timely resolution. Communicate status, impacts, and next steps clearly to technical teams, business stakeholders, and leadership. IT liaison and production change support: Serve as the primary coordination point between IT infrastructure, operations, security, and application teams. Review proposed infrastructure, cloud, platform, network, operating system, database, and security changes. Analyze proposed changes to determine their impact on production applications and business operations. Perform checks before and after each change to ensure production applications continue to work as expected. Coordinate reviews, timing, communication, monitoring, and rollback plans. Support incident coordination, troubleshooting, root cause analysis, and follow-up actions when infrastructure changes affect production services. Promote consistent change-management practices and complete, audit-ready documentation. Required Qualifications Excellent communication is a key requirement . Must be able to explain technical information clearly, lead discussions, and keep technical teams, business partners, and leadership aligned. Experience in technical project management, IT operations, infrastructure, or production support. Ability to manage project scope, schedules, dependencies, risks, issues, and communication. Basic knowledge of cloud and IT infrastructure and how changes may affect production applications. Experience with change management, impact reviews, testing, implementation planning, or production support. Ability to explain technical risks, impacts, decisions, and actions clearly. Strong organization, problem-solving, and communication skills. Ability to work well with IT, infrastructure, security, operations, vendors, application teams, and business partners. Preferred Qualifications Scrum Master, PMI-ACP, PMP, SAFe, ITIL, or similar project, Agile, or service-management certification. Experience leading Agile or hybrid delivery teams and facilitating Scrum ceremonies. Familiarity with AWS or other cloud environments and services such as compute, containers, load balancing, monitoring, identity and access management, databases, serverless services, and storage. Experience with change-control processes, infrastructure operations, production readiness reviews, incident management, or regulated environments. Familiarity with tools such as Jira, Azure DevOps, ServiceNow, or Confluence. This position is ideal for a technically fluent project leader who can create structure, drive accountability, and connect infrastructure teams with application stakeholders to ensure changes are understood, tested, communicated, and implemented safely in production. Application development experience is not required.

Job Description We are seeking an experienced Project Controls professional to lead project cost, schedule, risk, issue tracking, reporting, and PMO operations for strategic IT programs. Key Responsibilities: Lead and mentor project controllers, schedulers, analysts, and specialists. Oversee project controls in accordance with Stage Gate and PMO standards. Monitor project costs, schedules, risks, issues, estimates, and performance metrics. Prepare executive and steering committee reports. Partner with project managers to develop mitigation and corrective action plans. Manage workload distribution, performance management, policies, and team development. Identify process gaps and drive continuous improvement across the project controls environment. Required Qualifications: 7+ years of project controls experience within technology/IT projects. Bachelor's degree in Computer Science, IT, MIS, Business, or equivalent experience. Strong knowledge of scheduling, cost control, risk management, PMO, and project governance. Experience with Agile and Waterfall SDLC methodologies. Experience leading teams and managing performance, compliance, and employee relations. Proficiency with Microsoft Office and Primavera Project Management systems. Strong analytical, organizational, communication, and problem-solving skills. Preferred: PMP certification Agile certification Primavera certification Experience with ServiceNow SMP

Job Description IT Project Coordinator Location: New Hyde Park, NY 11042 Work Arrangement: Hybrid - onsite Monday-Wednesday; remote Thursday-Friday Pay Rate: $25/hour Employment Type: Contract About the Role We are seeking an organized and detail-oriented IT Project Coordinator to support project planning, documentation, reporting, and coordination across IT teams and stakeholders. This is an excellent opportunity for an early-career professional who is interested in IT project management and developing experience with project lifecycle processes. Key Responsibilities Organize, maintain, and archive project documents and records. Support established project management processes and project lifecycle activities. Track project dependencies, constraints, risks, benefits, and trade-offs. Prepare meeting agendas and document meeting minutes, decisions, and action items. Coordinate with internal IT teams, clients, vendors, and other stakeholders. Assist with project status updates, reports, schedules, and follow-ups. Identify opportunities to improve project documentation and coordination processes. Support IT leadership with project planning and related administrative activities. Required Qualifications Bachelor's degree or equivalent combination of education and relevant experience. Strong organizational, documentation, and communication skills. Ability to manage multiple tasks, maintain accurate records, and follow established processes. Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint. Interest in IT project coordination, project management, or PMO operations. Ability to work onsite in New Hyde Park, NY, Monday through Wednesday. Preferred Qualifications Internship, academic project, or entry-level experience supporting IT projects. Familiarity with project documentation, meeting minutes, action-item tracking, status reports, or risk logs. Exposure to project management tools such as Jira, ServiceNow, SharePoint, or Microsoft Project. Important Employment Requirements Compensation is $25/hour. Candidates must be legally authorized to work in the United States by the start date without requiring employer sponsorship. This role requires onsite attendance Monday-Wednesday in New Hyde Park, NY.

Job Description About The Role Seeking an experienced Snowflake Lead Developer to lead enterprise-wide platform governance, security automation, and compliance initiatives. This role focuses on establishing Center of Excellence, implementing comprehensive security frameworks, and automating all aspects of Snowflake platform management. Core Responsibilities Center of Excellence & Security Implementation Establish Snowflake Center of Excellence framework and platform standards Remediate audit findings including CyberArk integration for key pair authentication Implement Dynamic Data Masking policies and Protegrity tokenization enterprise-wide Deploy Dynamic Data Classification framework and credential protection via Conjur Vault/AWS Secrets Manager Implement automated service account credential rotation Automation & Integration Collaborate with ServiceNow and IIQ teams to automate user provisioning workflows Develop Snowflake APIs for ServiceNow and IIQ integrations Automate complete user access provisioning and infrastructure deployment across all environments Stabilize and document Role-Based Access Control (RBAC) processes Set up comprehensive resource monitoring and alerting systems Testing & Validation Conduct thorough testing of all ETL/ELT processes post-security implementations Validate data integrity across all security frameworks Review and update Snowflake use case inventory with accurate ownership and cost alignment Required Technical Expertise Snowflake Platform: Advanced administration, Dynamic Data Masking/Classification, RBAC design, API development, monitoring configuration Security & Identity Management: CyberArk PAM integration, Protegrity tokenization, AWS Secrets Manager/Conjur Vault, SailPoint IIQ/IdentityNow, automated credential rotation Automation & DevOps: Infrastructure as Code (Terraform/CloudFormation), CI/CD pipelines, ServiceNow workflow development, Python/PowerShell scripting Required Experience 8+ years enterprise data platform governance experience 5+ years hands-on Snowflake development, administration, and security 3+ years implementing enterprise security and governance frameworks 2+ years privileged access management and identity governance experience Proven audit remediation experience in regulated environments Large-scale automation and integration project leadership Key Deliverables Complete audit finding remediation (CyberArk integration) Establish Center of Excellence framework and standards documentation Begin RBAC stabilization and Confluence inventory review Deploy Dynamic Data Masking and classification policies platform-wide Implement Protegrity tokenization across all environments Complete ServiceNow and IIQ workflow integrations with secrets management Achieve complete automation of user and service account provisioning Implement full infrastructure automation across all environments Finalize comprehensive testing and monitoring frameworks Stakeholder Collaboration with Key Partners: InfoSec Team (security policy implementation), ServiceNow Team (workflow design), IIQ Team (identity governance), Product Owners (requirements gathering), Application Teams (integration testing) Required Qualifications Snowflake SnowPro Advanced certification (Security/Architecture preferred) 5+ years Snowflake security, governance, and automation experience Security Tools: CyberArk PAM, SailPoint IIQ/IdentityNow implementation experience Integration: ServiceNow development and workflow automation Data Protection : Tokenization and masking platform implementation Cloud Security : AWS Secrets Manager and credential management Industry: Financial Services or regulated environment experience Soft Skills: Strong project coordination and stakeholder management capabilities Application Deadline: Applications are accepted on an ongoing basis until the position is filled. Equal Employment Opportunity NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. Reasonable Accommodation NLB Services provides reasonable accommodations during the recruitment process as required by law. Applicants requiring an accommodation due to a disability, pregnancy-related limitation, or sincerely held religious belief, practice or observance may contact their recruiter or email . Benefits Based on employment status and assignment, eligible employees may receive benefits, such as Medical, Dental and Vision Insurance, Health Insurance, Disability Insurance, etc. Eligibility and benefit terms vary by assignment. Other Important Terms - Applicants must be legally authorized to work in the United States. - Any employment offer may be contingent upon job-related screening, employment eligibility verification and other requirements permitted by applicable law. - Following a conditional offer of employment, candidates may be required to complete job-related background screening, which may include criminal history checks and/or drug testing, as applicable and permitted by federal, state, and local law.

Job Description Job Title: Desktop Support Specialist - Expert (814105) Location: Rocky Mount, NC 27804 Duration: 12-Month Contract This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support at NCDMV Headquarters in Rocky Mount, NC. This person is required to sit on-site in Rocky Mount, NC. Project Management Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas- This position is responsible for creating and maintaining all documentation of processes and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all technical services staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Skills Required: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. - Required / 7 Years Installing and imaging new computers and loading appropriate software for customers. - Required / 7 Years Installing local network printers and other peripherals and configuring the same. - Required / 7 Years Migrating data and user profiles. - Required / 7 Years Documenting processes and procedures related to technical field support activities. - Required / 7 Years Demonstrates knowledge and working experience with the ServiceNow call tracking system. - Required / 7 Years Srinivas Sr. Technical Recruiter Email: Phone:

Job Description About the Position: Seeking an Infrastructure Project Manager to lead the planning, coordination and installation of technology infrastructure that will transform client's employee and client experiences. The role involves the build of Wealth Management Branch offices throughout NY and greater US. This includes the coordination and installation of voice and data hardware and infrastructure cabling. The candidate will be responsible for gathering requirements and organizing and coordinating the deployment plan of new core network infrastructure. This role will lead to the network build, expansion, renovation and/or closure of branch offices. About Candidates: A confident and articulate self-starter A team player with a high level of commitment and enthusiasm. Ability to work in a high-pressure environment while juggling multiple tasks. Excellent attention to detail and organizational skills Demonstrates time management, ability to prioritize tasks and to meet deadlines across multiple projects. Possesses strong interpersonal skills and able to communicate at all levels and influence others. Displays strong leadership skills, with a proven track record of leading projects at times of change. Requirements: Comfortable working on-standard business hours Friday evenings / Saturdays Ability to work on-site 3 days per week 10 to 12 years of technology project management experience Branch office build, network core infrastructure, switches and routers. Experience with Cisco hardware and understands how to partner with vendors for installation. Experience with network installations Experience with project lifecycle of network integrations, infrastructure build, data center builds and/or corporate real estate construction projects including floor build outs and business relocations. Understanding of cabling, corporate services, cable management Plan, coordinate, implement, and track deliverables related to the request. Gather technology requirements and partner with engineering and operations for high level design. Develop, track and coordinate schedule Procure hardware and manage deliveries and delays with vendors, including staging. Create and Manage the Technology Change Management tickets Provide weekly status reports both internally and externally, as required. Schedule UAT testers and BAU signoffs. Proficient in Microsoft Word, PowerPoint, SharePoint, Visio, and Project. Strong Excel, SharePoint, MS project, ServiceNow Skills. Skills Desired: CCNA and/or CCNP preferred WAN, LAN Bachelor's Degree + Must have experience within financial services and/or technical role at a technology hardware vendor. Data Center Builds, Consolidations, Decommissions Technical delivery, implementation management Kanban and Agile experience Note: Pay Range: $XXX - $XXX The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Job Description Corporate Technology Support Engineer The Corporate Technology Support Engineer provides high-quality technical support and endpoint technology services for Restaurant Support Center (RSC) Team Members, Executive Leadership, remote Team Members, and field-based users. This is a hands-on corporate technology role for someone who enjoys solving problems, taking ownership of technical issues, and creating an excellent support experience. The Corporate Technology Support Engineer works across Windows and macOS devices, Microsoft 365, Microsoft Intune, Entra ID, ServiceNow, Teams Rooms, endpoint security tools, and related corporate technologies. The successful candidate combines strong troubleshooting skills with excellent customer service and professional communication. They are comfortable working independently, know when to collaborate or escalate, and take ownership of issues through resolution. They also look beyond individual support requests to identify recurring problems, improve processes, strengthen documentation, and make the technology environment easier to support. Essential Functions of the Job End-User & Corporate Technology Support - 60% Provide responsive technical support to RSC Team Members, Executive Leadership, remote Team Members, and field-based users across Windows PCs, Macs, mobile devices, Microsoft 365, Teams Rooms, printers, peripherals, and related technologies Provide professional, high-touch technical support to Executive Leadership and other business-critical users Independently diagnose and resolve hardware, software, identity, connectivity, application, and endpoint issues Own incidents and service requests from initial contact through resolution, maintaining clear communication and appropriate follow-up throughout the support experience Troubleshoot issues that may span endpoint, identity, application, network, and collaboration technologies and engage other IT teams when appropriate Identify recurring technical issues, investigate root causes, and recommend solutions that reduce repeat incidents and improve the user experience Support Microsoft Teams Rooms, conference-room technology, and other corporate collaboration solutions Identify opportunities to standardize, automate, or otherwise improve common support processes Create and maintain technical documentation, knowledge articles, and support procedures Endpoint & Technology Lifecycle Management - 25% Configure, deploy, troubleshoot, refresh, reimage, and retire Windows and macOS endpoints Support endpoint configuration, software deployment, device compliance, and troubleshooting using Microsoft Intune and related management technologies Assist with identity, access, endpoint security, and device-management activities within established IT standards Support technology onboarding and offboarding activities, ensuring Team Members receive properly configured equipment and access Maintain accurate technology asset records throughout the device lifecycle Coordinate ordering, receiving, deployment, shipping, recovery, refresh, and retirement of IT equipment Follow up with users and locations to ensure timely equipment returns and assist with asset-recovery activities Maintain organized and secure IT equipment and inventory Projects & Continuous Improvement - 15% Participate in endpoint, infrastructure, security, collaboration, office technology, and other IT initiatives Partner with other IT teams to troubleshoot complex issues and implement technology changes Assist with testing, documentation, deployment, and support of new technologies and technology standards Identify opportunities to improve support processes, endpoint standards, documentation, and the overall Team Member technology experience Participate in occasional planned after-hours support, technology deployments, and project activities Required Qualifications 5+ years of hands-on experience in corporate IT support, desktop support, endpoint support, or a similar technical support role Experience providing technical support to Executive Leadership, VIP users, or other business-critical users Hands-on experience troubleshooting Windows PCs, laptops, peripherals, and Microsoft Office/Microsoft 365 applications Hands-on experience supporting Microsoft Exchange Online and Outlook in a corporate environment Microsoft Intune or another enterprise endpoint-management platform Working knowledge of Active Directory and/or Microsoft Entra ID Experience diagnosing and resolving hardware, software, connectivity, identity, and application issues Experience supporting users through an ITSM or ticket-management platform such as ServiceNow Working knowledge of basic networking concepts, including TCP/IP, Wi-Fi, DNS, and network connectivity troubleshooting Demonstrated ability to independently troubleshoot unfamiliar technical problems and drive issues through resolution Strong written and verbal communication skills with the ability to explain technical issues clearly to nontechnical users Strong customer-service skills and the ability to provide professional support to users at all levels of an organization Ability to organize and prioritize competing incidents, service requests, operational responsibilities, and project work Strong attention to detail and consistent follow-through Preferred Qualifications Experience with several of the following is preferred. Candidates are not expected to have experience with every technology listed macOS administration and support Microsoft Teams and Teams Rooms BeyondTrust or similar remote-support or privileged-access technologies Endpoint security and device-compliance technologies Enterprise Wi-Fi and network troubleshooting Mobile-device support and management IT asset-management and device-lifecycle processes ITIL practices or ITIL Foundation certification Core Competencies Technical Troubleshooting: Approaches technical problems methodically, asks effective diagnostic questions, and works toward root cause rather than relying unnecessarily on escalation. Ownership & Follow-Through: Takes responsibility for issues through completion and keeps users informed throughout the process. User Experience: Balances technical resolution with responsiveness, professionalism, empathy, and clear communication. Technical Curiosity: Learns unfamiliar technologies quickly and actively expands technical knowledge. Judgment: Knows when to continue troubleshooting independently, when to collaborate, and when an issue requires escalation. Organization: Effectively manages multiple priorities while maintaining accurate documentation and reliable follow-up. Continuous Improvement: Looks for patterns and opportunities to improve processes, documentation, technology standards, and the overall support experience. Collaboration: Works effectively across IT teams and with business partners to solve problems and deliver technology solutions. Technology Environment Windows PCs and laptops macOS Microsoft Intune Active Directory Microsoft 365 Microsoft Exchange Online / Outlook Microsoft Teams and Teams Rooms ServiceNow BeyondTrust Endpoint security and device-management platforms Mobile devices Wi-Fi and basic networking technologies Printers, copiers, peripherals, and conference-room technologies What Success Looks Like A successful Corporate Technology Support Engineer does more than close tickets. They take ownership of the technology experience and help leave the environment better than they found it. Resolving technical issues thoroughly and efficiently while providing an excellent support experience Building trust with Team Members and business leaders through responsive communication and dependable follow-through Handling increasingly complex technical issues with appropriate independence Identifying recurring problems and helping address their underlying causes Maintaining reliable, secure, and well-managed corporate endpoints Creating documentation and repeatable solutions that make the entire IT team more effective Maintaining accurate technology asset information throughout the device lifecycle Contributing ideas that improve support processes, endpoint standards, and the overall Team Member technology experience Continuously developing technical knowledge and taking on increasingly complex responsibilities Education High school diploma or GED required Relevant technical certifications, technical education, or additional IT training are a plus Other Requirements Ability to work onsite at the Restaurant Support Center as required Ability to lift and transport IT equipment weighing up to 40 lbs Occasional planned after-hours, project-based, or emergency support may be required Occasional travel may be required for technology support or project initiatives

Job Description Job Role: Technical Project Manager / IT Infrastructure Pay Rate: $50-$55/hr. on 1099 Contract Duration: 6 Months Description: Experience: 5+ Years Education: Bachelor's or master's degree in computer science, Information Technology, Engineering, Business, or a related field Position Overview The client is seeking a Technical Project Manager / IT Infrastructure Liaison to coordinate technical initiatives and support the safe implementation of infrastructure changes affecting production applications. The role is approximately 50% technical project management and 50% IT liaison and production change-impact support. The successful candidate will drive planning, coordination, execution, and stakeholder communication for technical projects while partnering with IT, infrastructure, security, operations, and application teams to review proposed changes, assess production impact, confirm testing and rollback readiness, and support operational continuity. This is not an application development role. Key Responsibilities Technical project management: Lead planning, scheduling, execution, and delivery of technical projects and operational initiatives. Facilitate stand-ups, planning sessions, risk reviews, status meetings, and retrospectives as appropriate. Define scope, milestones, dependencies, owners, and success criteria, and maintain clear project plans and documentation. Track progress, risks, issues, decisions, and action items; escalate blockers and drive timely resolution. Communicate status, impacts, and next steps clearly to technical teams, business stakeholders, and leadership. IT liaison and production change support: Serve as the primary coordination point between IT infrastructure, operations, security, and application teams. Review proposed infrastructure, cloud, platform, network, operating system, database, and security changes. Analyze proposed changes to determine their impact on production applications and business operations. Perform checks before and after each change to ensure production applications continue to work as expected. Coordinate reviews, timing, communication, monitoring, and rollback plans. Support incident coordination, troubleshooting, root cause analysis, and follow-up actions when infrastructure changes affect production services. Promote consistent change-management practices and complete, audit-ready documentation. Required Qualifications Excellent communication is a key requirement. Must be able to explain technical information clearly, lead discussions, and keep technical teams, business partners, and leadership aligned. Experience in technical project management, IT operations, infrastructure, or production support. Ability to manage project scope, schedules, dependencies, risks, issues, and communication. Basic knowledge of cloud and IT infrastructure and how changes may affect production applications. Experience with change management, impact reviews, testing, implementation planning, or production support. Ability to explain technical risks, impacts, decisions, and actions clearly. Strong organization, problem-solving, and communication skills. Ability to work well with IT, infrastructure, security, operations, vendors, application teams, and business partners. Preferred Qualifications Scrum Master, PMI-ACP, PMP, SAFe, ITIL, or similar project, Agile, or service-management certification. Experience leading Agile or hybrid delivery teams and facilitating Scrum ceremonies. Familiarity with AWS or other cloud environments and services such as compute, containers, load balancing, monitoring, identity and access management, databases, serverless services, and storage. Experience with change-control processes, infrastructure operations, production readiness reviews, incident management, or regulated environments. Familiarity with tools such as Jira, Azure DevOps, ServiceNow, or Confluence. This position is ideal for a technically fluent project leader who can create structure, drive accountability, and connect infrastructure teams with application stakeholders to ensure changes are understood, tested, communicated, and implemented safely in production. Application development experience is not required.

Job Description Position: Specialist- Expert Location: Century Center, Raleigh NC Client is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with our Client Services Team. TRAVEL REQUIRED. Project Management: Qualified candidates will have the skill to lead projects that require directing the work of others with some latitude on actions or decisions. The candidate should be able to lead team efforts, at the direction of the local Client Services supervisor and/or other management. Documentation: This position participates in creating and maintaining documentation of processes and procedures for all areas this position is responsible for (i.e. - software installs, profile transfers, PC replacements). This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). System Security: It is the responsibility of all Client Services staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is responsible. This position is responsible for implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, transferring or usage in a manner inconsistent with IT Security Policies and standards. Skilled in different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and communications. - Required 7 Years Installing and imaging new computers and loading of appropriate software for customers. - Required 7 Years Installing local and network printers and other peripherals. - Required 7 Years Migrating data and user profiles. - Required 7 Years Documenting process and procedures related to technical support activities. - Required 7 Years Demonstrates knowledge and a working experience with ServiceNow call tracking system. - Required 7 Years

Job Description This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support at NCDMV Headquarters in Rocky Mount, NC.Travel Required This person is required to sit on-site in Rocky Mount, NC. The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Required/Desired Skills SkillRequired /DesiredAmountof Experience • Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years • Installing and imaging new computers and loading of appropriate software for customers. Required 7 Years • Installing local and network printers and other peripherals and configuration of same. Required 7 Years • Migrating data and user profiles. Required 7 Years • Documenting process and procedures related to technical field support activities. Required 7 Years • Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 7 Years Questions No.Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 All work must be completed on-site in Rocky Mount, NC. Do you agree to this requirement? Question3 Please list candidate's email address. Question4 Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment. Question5 Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement? Question7 Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm? Question8 Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?

Job Description Job Description Skill: Technical Architect Must Have Technical/Functional Skills: 6-7 years experience across cloud, infrastructure engineering, production operations, platform engineering, SRE, DevOps, or enterprise technology transformation. At least 1-2 years in architecture, program ownership, or technology partner roles with accountability for critical platforms, budgets, vendors, regulatory commitments, and distributed teams. Strong expertise across Microsoft Azure and AWS, including enterprise landing zones, identity, networking, compute, storage, databases, containers, security, observability, resilience, governance, and cost management. Preferred DevOps engineering background with credible hands-on experience in CI/CD, GitOps, Infrastructure as Code, automation, scripting, containers, orchestration, observability, release engineering, and production support. Proven leadership of cloud adoption, data-center modernization, hybrid-cloud transformation, migration, platform engineering, resilience, automation, technical-debt reduction, or operating-model change. Deep knowledge of network and infrastructure architecture, identity and access management, backup and recovery, capacity, performance, virtualization, middleware, databases, patching, vulnerability management, and lifecycle governance. Demonstrated command of incident, problem, change, release, availability, configuration, continuity, disaster recovery, major-incident, and service-level management. Strong understanding of DevSecOps, zero trust, cloud security controls, operational resilience, audit evidence, technology risk, compliance, and third-party governance in banking or financial services. Excellent executive communication, stakeholder influence, vendor and commercial management, negotiation, financial management, facilitation, and organizational leadership skills. Ability to work onsite as required, lead across time zones, and provide executive and technical direction during critical incidents or planned changes. Significant experience in banking, financial services, payments, lending, deposits, risk, treasury, digital banking, or another highly regulated and high-availability environment. Demonstrated delivery of enterprise AI/ML, generative AI, agentic AI, AIOps, MLOps, or AI-enabled engineering and operations initiatives. Experience integrating Azure AI Foundry/Azure OpenAI, Azure Machine Learning, Amazon Bedrock, Amazon SageMaker, or comparable enterprise AI services into secure platforms and operating workflows. Knowledge of responsible AI, model governance, data privacy, AI evaluation, retrieval-augmented generation, prompt and model lifecycle management, human oversight, and production AI monitoring. Experience applying AI to anomaly detection, predictive incident management, event correlation, root-cause analysis, capacity forecasting, operational knowledge, engineering productivity, and automated remediation. Relevant certifications such as Azure Solutions Architect Expert, Azure DevOps Engineer Expert, AWS Solutions Architect Professional, AWS DevOps Engineer Professional, Kubernetes, Terraform, ITIL, SRE, FinOps, or cloud security credentials. Experience with ServiceNow, Splunk, Dynatrace, AppDynamics, Grafana, Prometheus, Azure Monitor, Amazon CloudWatch, OpenTelemetry, or comparable observability and service-management platforms. Experience establishing internal developer platforms, cloud centers of excellence, reusable engineering patterns, service catalogs, golden paths, and communities of practice. Roles & Responsibilities: Cloud Strategy & Architecture: Define and execute the bank's Azure and AWS strategy, target architecture, landing zones, account/subscription model, guardrails, shared services, and migration roadmap. Design secure, resilient, scalable, and cost-effective hybrid and multi-cloud solutions across compute, storage, networking, databases, integration, identity, containers, and serverless services. Lead workload assessments and select appropriate rehost, replatform, refactor, retire, retain, or replace strategies. Establish reusable architecture patterns, golden paths, reference implementations, policy-as-code, and technical standards for regulated workloads. Conduct architecture reviews and ensure alignment with enterprise architecture, security, data, operational resilience, and regulatory requirements. Infrastructure, Operations & Resilience: Own the strategic direction for hybrid infrastructure, including network, compute, storage, virtualization, identity, backup, database platforms, middleware, end-user dependencies, and data-center integrations. Improve operational maturity across incident, problem, change, release, capacity, availability, configuration, patch, vulnerability, backup, and service-continuity management. Define service-level objectives, reliability indicators, error budgets, recovery objectives, operational readiness criteria, escalation paths, and executive service reporting. Lead major incident response, root-cause analysis, corrective actions, resilience testing, disaster-recovery exercises, and systemic risk reduction. Implement end-to-end observability, event correlation, actionable alerting, service mapping, capacity forecasting, and automated remediation. Drive simplification, standardization, technical-debt reduction, lifecycle management, platform currency, and retirement of unsupported technologies. DevOps, Platform Engineering & Automation Champion a DevOps engineering culture based on shared ownership, secure automation, continuous improvement, rapid feedback, and frequent low-risk releases. Design and govern CI/CD and GitOps practices using Azure DevOps, GitHub Actions, GitLab CI, Jenkins, or equivalent enterprise tooling. Drive Infrastructure as Code and configuration automation using Terraform, Bicep/ARM, CloudFormation, Ansible, PowerShell, Python, or Bash. Lead container and orchestration adoption using Docker, Kubernetes, AKS, EKS, and related platform services. Embed automated testing, code quality, secrets management, vulnerability scanning, artifact controls, policy checks, segregation of duties, and deployment approvals into pipelines. Track engineering outcomes through deployment frequency, lead time for change, change failure rate, recovery time, availability, automation coverage, platform adoption, and technical-debt reduction. AI Integration & Intelligent Operations - Preferred: Identify and prioritize responsible AI, generative AI, and machine-learning opportunities across IT operations, engineering productivity, service management, knowledge management, fraud/risk support, and customer or employee experiences. Integrate AI capabilities using services such as Azure AI Foundry/Azure OpenAI, Azure Machine Learning, Amazon Bedrock, Amazon SageMaker, or comparable enterprise platforms. Support MLOps and GenAIOps practices, including model and prompt versioning, automated pipe lines, evaluation, deployment, observability, drift detection, grounding, rollback, and lifecycle controls. Apply secure and responsible AI principles covering privacy, data lineage, access control, human oversight, output validation, explainability, model risk, prompt-injection defense, and confidential-data protection. Evaluate AIOps use cases for anomaly detection, predictive incident management, alert reduction, root-cause analysis, capacity forecasting, and self-healing operations. Partner with data, cybersecurity, legal, compliance, model-risk, and business teams to move AI proofs of value into governed, production-ready services. Security, Risk, Compliance & FinOps: Partner with cybersecurity, enterprise architecture, operational risk, audit, compliance, data governance, and model-risk teams to implement controls aligned with bank policy and applicable regulatory expectations. Apply zero-trust, least-privilege, segregation-of-duties, encryption, key management, privileged-access, secure configuration, immutable logging, and continuous-monitoring principles. Maintain evidence-ready controls and support risk assessments, technology control testing, audits, remediation plans, regulatory examinations, and third-party reviews. Implement FinOps practices for budgeting, tagging, showback/chargeback, commitment management, rightsizing, waste reduction, licensing optimization, and unit-cost transparency. Manage vendor performance, statements of work, service levels, architectural compliance, delivery risks, commercial outcomes, and knowledge transfer.

Job Description Job Description Job Title: ServiceNow Consultant Location: Leesburg, VA Type: Contract Compensation: 70-90/hr W2 Contractor Work Model: Hybrid Hours: 40.0 Responsibilities Develop, configure, and maintain ServiceNow applications with emphasis on Service Catalogs and Request Workflows within ITSM and HRSD modules. Write and maintain clean, efficient scripts using JavaScript, Flow Designer, and Business Rules. Collaborate with cross-functional teams to gather and translate requirements into robust ServiceNow solutions. Stay current on ServiceNow platform upgrades, new features, and best practices. Provide technical support and training to platform users as needed. Implement and troubleshoot Access Control Rules (ACLs) to support secure, role-based access. Configure and support ServiceNow Discovery to automate asset and service mapping. Requirements 3-5 years of ServiceNow development experience, including system configuration and scripting. Active Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications. Demonstrated experience configuring and delivering Service Catalog items, including complex workflows. Proficiency in ITSM and HRSD modules. Strong knowledge of ACLs, form-level and field-level security. Hands-on experience with Discovery configuration and troubleshooting. Familiarity with integrations using REST, SOAP, and MID servers. Excellent problem-solving, communication, and documentation skills. Resides in the DC, Maryland, or Virginia area (preferred). Experience in agile development environments (preferred). Experience with other ServiceNow modules such as SPM, ITOM, PSDS, HAM, or SAM (preferred). Experience connecting separate ServiceNow instances (eBonding) (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: (ALTA IT)

Job Description ABOUT THE ROLE Our client, a leading global investment management firm, is looking for a Production Management Lead / Senior Business Systems Analyst to join its client data platform technology team. You will be the link between business users, production support, and development teams, keeping the firm's client data platform and Salesforce environment stable, accurate, and improving. The platforms support distribution, marketing, operations, investor services, client relations, and product management teams globally. This is a hands-on role that combines production support, business analysis, and data analysis. Strong SQL skills are essential. WHAT YOU'LL DO Own day-to-day L3 production support for the client data platform and Salesforce, including monitoring platform health, data feeds, and batch processes Triage and resolve incidents, lead root cause analysis, and keep stakeholders informed during outages Manage intake and prioritization of business requests through ServiceNow, with attention to SLAs and ticket governance Investigate data discrepancies across client, account, contact, and product data, and work with source system owners to fix them Partner with business users to understand problems, then write requirements, functional specifications, and process flows for development teams Act as a subject matter expert on accounts, contacts, firms, interactions, campaigns, territories, coverage, and reporting Coordinate releases from planning and validation testing through deployment and post-production checks Provide clear status updates and operational reporting to senior stakeholders Take part in an on-call rotation for critical production incidents WHAT YOU'LL NEED 7+ years of experience in business analysis, production management, CRM technology, or application support Strong, hands-on SQL used regularly for data analysis, validation, and troubleshooting Experience with Tableau, Snowflake, Python, or comparable data analysis tools Strong experience supporting Salesforce or another enterprise CRM platform Experience with ServiceNow, Jira, and Agile delivery A track record of root cause analysis and working through data quality issues Confidence working directly with senior business stakeholders, and strong written and verbal communication Ability to manage multiple priorities in a fast-paced environment NICE TO HAVE Financial services or asset management experience Experience supporting client, contact, account, sales, marketing, or distribution platforms Knowledge of investment management business processes Familiarity with release management, change management, and production governance

Job Description Hi , This is Vamshi ,from Software Technology We have a job opening with our client for position Platform Engineer IV (Dataiku Platform Engineer) If you are available and looking for any new opportunities, please send me your updated resume for below position ASAP. Job Title: Platform Engineer IV (Dataiku Platform Engineer) Location: Cincinnati, OH (Onsite) Duration: Long term Contract Role Overview We are seeking an experienced Dataiku Platform Engineer to lead the administration, automation, governance, and enterprise integration of the Dataiku DSS platform within a modern data ecosystem that includes Snowflake, AWS, dbt, and Microsoft SharePoint . This is a hands-on platform engineering role focused on platform reliability, security, deployment automation, governance, and operational excellence. The ideal candidate will have deep expertise in Dataiku DSS administration, Python automation, REST APIs, AWS, Snowflake, and Linux/Unix environments . Key Responsibilities Platform Administration & Engineering Administer and support Dataiku DSS environments, including Design and Automation nodes. Manage connections, code environments, plugins, permissions, and platform configurations. Perform platform upgrades, troubleshooting, root-cause analysis, and performance optimization. Monitor platform health and ensure high availability. Automation & Deployment Develop and enhance Python-based automation using Dataiku APIs and SDKs. Automate project promotion, bundle creation, deployment validation, and post-deployment checks. Implement governance-as-code, deployment standards, and release controls. Improve deployment reliability through logging, monitoring, and exception handling. Security & Identity Management Automate onboarding/offboarding processes using Dataiku APIs. Support integrations with Okta/Active Directory and enterprise identity management solutions. Implement secure credential management using HashiCorp Vault and other security tools. Maintain secure integrations and compliance standards. Snowflake & Cloud Integrations Build and support integrations between Dataiku, Snowflake, and AWS. Validate connectivity, permissions, authentication, and deployment readiness. Collaborate with data engineering teams to establish scalable and governed data platform solutions. Support enterprise data product deployments and operationalization. Operational Excellence Integrate monitoring and alerting tools with ServiceNow and operational support processes. Automate platform maintenance activities, license management, and cleanup processes. Create technical documentation, runbooks, and operational procedures. Partner with business, security, and platform teams to deliver continuous improvements. Required Skills Strong hands-on experience administering Dataiku DSS platforms. Extensive experience with Python and Dataiku REST APIs/SDKs . Experience with Dataiku deployment workflows, bundles, and Deployer. Strong AWS and Snowflake integration experience. Experience managing Dataiku connections, plugins, code environments, and governance standards. Linux/Unix administration, scripting, troubleshooting, and production support. Knowledge of RBAC, API security, secrets management, and secure integration practices. Ability to work independently and collaborate across engineering, infrastructure, security, and business teams. Preferred Skills HashiCorp Vault, Fortanix, Okta, and Active Directory integration. Terraform and Infrastructure-as-Code (IaC). GitHub, Jenkins, CI/CD pipelines, and automated testing. ServiceNow, Splunk, Dynatrace, CloudWatch, or similar monitoring tools. Microsoft SharePoint Online integrations. dbt, Snowflake Cortex AI, data lineage, and enterprise data marketplaces. Dataiku plugin development and advanced deployment automation. OCR technologies such as Tesseract and document-processing solutions. Qualifications Bachelor's degree in Computer Science, Engineering, Information Systems, or related field. Proven experience supporting enterprise-scale data platforms. Strong communication and stakeholder management skills. Experience working in regulated or financial services environments is a plus. Must-Have Keywords for Sourcing Dataiku DSS, Python, REST APIs, Dataiku SDK, AWS, Snowflake, Linux/Unix, Platform Engineering, Deployment Automation, Governance, CI/CD, Dataiku Deployer, Security, RBAC, SharePoint, ServiceNow. Thanks, Vamshi Thangadpalli Technical Recruiter Email: Web: -thangadpalli-3a/ 100 Overlook Center, Suite 200 Princeton, NJ 08540.

Job Description Data Lead Location: Charlotte, NC, USA Experience: 12-15 Years Employment Type: Permanent Openings: 1 Job Description We are looking for an experienced Data Sustain Lead to manage BAU operations and L2/L3 production support for a customer marketing data platform. The ideal candidate will have strong experience in data pipeline monitoring, incident management, ETL troubleshooting, SQL-based root cause analysis, and production support automation. Key Responsibilities Monitor data pipelines, batch jobs, data marts, and platform health to ensure SLA compliance. Manage incident triage and resolution using ServiceNow, following P1-P4 processes and response and resolution SLAs. Troubleshoot ETL pipelines and data workflows involving SAP BODS, Informatica/IICS, Airflow, and Snowflake. Perform SQL-based root cause analysis, data reconciliation, and data quality checks across source and target systems. Maintain and improve runbooks, SOPs, Confluence documentation, and Known Error Database (KEDB) articles. Support automated monitoring and alerting using AWS Lambda, CloudWatch, email notifications, and custom data quality checks. Manage production changes through implementation validation, verification, and rollback procedures. Conduct root cause analysis, track permanent fixes, and contribute to post-incident reviews. Develop automation and self-healing scripts using Python, Shell, or PowerShell. Use Grafana for monitoring and visualization, and leverage GitHub Copilot and prompt engineering to improve support productivity. Collaborate with onshore business and technical stakeholders during incidents and operational reviews. Participate in rotational 24 7 shifts, including US EST overlap and on-call support. Mandatory Skills GitHub Copilot and Prompt Engineering Grafana monitoring and dashboards Knowledge Management and technical documentation MS SQL Server and SQL-based troubleshooting Data pipeline monitoring and production support Incident, problem, and change management Strong communication and stakeholder management Good to Have Experience with SAP BODS, Informatica/IICS, Airflow, Snowflake tasks and streams. AWS fundamentals, including Lambda, S3, CloudWatch, and IAM. Exposure to Snowflake administration, Airflow DAG debugging, dbt tests, and data quality frameworks. Experience with chaos engineering or resilience testing. Previous application, data platform, or production support experience. Banking or BFSI domain experience, particularly customer marketing data. Work Requirements Willingness to work rotational 24 7 shifts and participate in on-call support. Ability to manage production incidents under strict SLAs. Strong analytical, troubleshooting, documentation, and communication skills. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job Description Job Title: PKI & Venafi Certificate Lifecycle Management Engineer Location: Chicago, IL Work Model: Hybrid - Onsite Experience: 8+ Years in PKI / Certificate Lifecycle Management Venafi Experience: 5+ Years of Hands-on Administration and Engineering Job Summary We are seeking an experienced PKI & Venafi Certificate Lifecycle Management Engineer to administer, engineer, and automate enterprise certificate lifecycle management solutions. The ideal candidate will have strong hands-on experience with Venafi, Public Key Infrastructure (PKI), TLS/SSL certificates, certificate automation, and enterprise security integrations. This role involves managing the end-to-end certificate lifecycle, onboarding applications into the Certificate Lifecycle Management (CLM) platform, developing automation solutions, supporting PKI infrastructure, and ensuring compliance with enterprise security standards. Key Responsibilities 1. Certificate Lifecycle Management Administer and support enterprise Certificate Lifecycle Management (CLM) services. Manage the complete certificate lifecycle, including discovery, request, issuance, renewal, revocation, deployment, monitoring, and retirement. Maintain certificate inventory, visibility, ownership, and compliance. Identify and remediate expired, expiring, unmanaged, self-signed, and non-compliant certificates. Ensure adherence to enterprise certificate policies and industry standards. 2. Venafi Platform Administration Administer, configure, and maintain the Venafi Trust Protection Platform (TPP) and Venafi SaaS solutions. Configure certificate policies, workflows, Certificate Authorities (CAs), integrations, discovery jobs, notifications, reporting, and access controls. Support platform upgrades, maintenance, enhancements, and technology refresh initiatives. Troubleshoot platform issues and collaborate with Venafi support teams and vendors to implement solutions. Maintain platform stability, security, availability, and operational efficiency. 3. Application Onboarding & Solution Engineering Lead application onboarding into the enterprise Certificate Lifecycle Management platform. Assess application certificate requirements and define appropriate onboarding and deployment strategies. Partner with application, infrastructure, cloud, and security teams to understand application architectures, certificate formats, trust requirements, and operational processes. Design scalable and reusable certificate onboarding and automation patterns. Support certificate integrations across Windows, Linux/Unix, Azure, Kubernetes, WebLogic, IIS, F5, Kafka, Solace, PingFederate, and cloud-native platforms. Provide technical guidance and recommendations to application teams. 4. Certificate Automation & DevSecOps Integration Design, implement, and maintain automated certificate provisioning, renewal, deployment, and validation solutions. Develop automation using Venafi Native Drivers, Venafi APIs, vCert utilities, PowerShell, Python, Ansible, and REST APIs. Integrate certificate lifecycle processes with CI/CD pipelines, GitHub Actions, and Azure DevOps. Automate certificate deployment validation and application restart activities where required. Develop reusable automation frameworks to reduce manual effort, minimize operational risk, and improve service reliability. Collaborate with DevOps and application teams to integrate certificate management into software delivery workflows. 5. PKI Operations & Resiliency Support enterprise PKI infrastructure, Certificate Authority services, and certificate issuance processes. Manage and support root and intermediate Certificate Authorities, Certificate Revocation Lists (CRLs), and related certificate infrastructure. Participate in backup and recovery testing, disaster recovery exercises, and resiliency improvements. Monitor certificate ecosystem health, availability, and performance. Troubleshoot certificate infrastructure issues and participate in major incident response activities. Support cryptographic key management and Hardware Security Module (HSM) integrations, where applicable. 6. Security, Governance & Compliance Support certificate governance, security controls, and compliance initiatives. Ensure adherence to TLS/SSL security standards, certificate issuance policies, cryptographic key management practices, and CA controls. Maintain certificate ownership, metadata, accountability, and audit records. Participate in security audits, control assessments, evidence collection, and remediation activities. Apply security best practices related to authentication, authorization, secrets management, cloud security, and Zero Trust principles. 7. Operational Support & Documentation Provide L2/L3 support for PKI, certificate lifecycle, TLS/SSL, and Venafi-related incidents. Troubleshoot certificate provisioning, renewal failures, trust chain issues, and application integration problems. Support service requests, incident management, problem management, change implementation, and production releases. Participate in maintenance windows, platform upgrades, and release activities. Develop and maintain architecture documents, implementation guides, runbooks, operational procedures, troubleshooting guides, and application onboarding documentation. Deliver knowledge transfer and technical guidance to support teams and application owners. Ensure operational SLAs and service availability targets are met. Required Technical Skills PKI & Cryptography Public Key Infrastructure (PKI) X.509 Certificates and TLS/SSL Certificate Authorities (CA) Certificate Revocation Lists (CRL) and OCSP Cryptographic Key Management Root and Intermediate CA Management Hardware Security Modules (HSM) Code-Signing Certificates Venafi Platform Venafi Trust Protection Platform (TPP) Venafi SaaS Certificate Discovery and Automation Venafi APIs and vCert Utilities Venafi Native Drivers and Adaptable Apps Certificate Lifecycle Workflows Policy Configuration, Reporting, and Governance Platforms & Integrations Windows Server and IIS Linux/Unix Microsoft Azure and Azure Key Vault Kubernetes and cloud-native environments F5 Load Balancers Apache, Tomcat, and WebLogic Kafka and Solace PingFederate ServiceNow Integrations DevOps & Automation PowerShell and Python REST APIs Ansible GitHub Actions Azure DevOps CI/CD Pipeline Integration Infrastructure and Certificate Automation Security Domains Authentication and Authorization Identity and Access Management (IAM) Secrets Management Zero Trust Principles Cloud Security Security Monitoring and Compliance Qualifications & Experience Bachelor's degree in Computer Science, Cybersecurity, Information Systems, or a related field. 8+ years of experience supporting PKI, TLS certificates, or Certificate Lifecycle Management. 5+ years of hands-on experience administering and engineering the Venafi platform. Strong understanding of PKI architecture, certificate lifecycle processes, and enterprise certificate management. Proven experience implementing certificate automation solutions and DevSecOps integrations. Experience supporting enterprise-scale certificate environments and application onboarding. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication, documentation, and stakeholder management skills. Preferred Candidate Profile The ideal candidate is a hands-on PKI and Venafi engineer who can manage enterprise certificate environments, lead application onboarding, implement scalable automation solutions, troubleshoot complex certificate issues, and collaborate effectively with application, infrastructure, cloud, and security teams.

Job Description Candidates should be eligible to work for any employer in the United States without needing Visa sponsorship. Only considering W2 eligible candidates, C2C/1099 will not be considered. Position Overview We are seeking an experienced Technical Product Manager to lead the delivery, implementation, and ongoing operational success of a strategic healthcare solutions deployment for a large retail customer. This individual will serve as the primary execution authority and customer-facing delivery lead, owning the engagement from implementation planning through production launch, stabilization, and ongoing operations. The ideal candidate combines strong technical product knowledge with hands-on delivery leadership and exceptional customer-facing skills. This role will sit at the intersection of the customer, engineering, implementation, operations, product management, and account teams, ensuring that complex business and technical requirements translate into reliable, scalable solutions. Key Responsibilities Serve as the delivery and operations owner for a large, strategic retail implementation, with accountability for successful execution and ongoing operational performance. Act as the primary customer-facing delivery leader, establishing strong relationships with customer business, technical, and operational stakeholders. Own end-to-end implementation execution, including planning, requirements alignment, dependencies, delivery milestones, launch readiness, stabilization, and transition to ongoing operations. Translate customer business and operational needs into clear technical and product requirements for engineering, architecture, product, and implementation teams. Manage complex dependencies, risks, issues, and competing priorities, driving them to resolution while maintaining clear accountability across teams. Establish appropriate delivery governance, including status reporting, risk and issue management, decision tracking, escalation management, and executive communication. Provide clear visibility into implementation health, upcoming milestones, dependencies, customer concerns, and areas requiring leadership intervention. Lead customer discussions involving solution capabilities, implementation decisions, technical tradeoffs, operational readiness, and future-state opportunities. Partner with technical teams to ensure solutions meet requirements for scalability, reliability, integration, supportability, security, and operational readiness. Coordinate production releases, customer readiness, acceptance activities, go-live planning, incident response, and post-launch stabilization. Serve as an escalation point for significant delivery or operational issues, bringing the appropriate teams together to determine root cause, establish ownership, and drive resolution. Required Qualifications Minimum 8-10 years of experience in technical product management, implementation leadership, solutions delivery, or a comparable customer-facing technology role. Demonstrated experience leading complex, enterprise-scale technology implementations involving multiple business and technical workstreams. Strong experience working directly with enterprise customers and serving as a primary point of accountability for delivery. Experience working with SaaS platforms, enterprise software, digital products, APIs, system integrations, data platforms, or distributed technology environments. Strong understanding of the software development lifecycle and experience partnering closely with engineering, architecture, QA, DevOps, and product teams. Ability to translate technical concepts into clear business language while also converting customer and business requirements into actionable technical deliverables. Proven ability to manage delivery risks, dependencies, competing priorities, escalations, and executive-level communications. Ability to operate successfully in environments where requirements evolve and execution requires coordination across multiple teams. Excellent written, verbal, presentation, and stakeholder-management skills. Preferred Qualifications Experience delivering technology solutions within healthcare, healthcare services, pharmacy, health technology, or other regulated environments. Familiarity with healthcare data and interoperability concepts such as APIs, HL7/FHIR, healthcare integrations, eligibility, claims, clinical workflows, or related healthcare technology ecosystems. Experience with Jira, Azure DevOps, Confluence, ServiceNow, or comparable product and delivery-management platforms. Experience supporting products through implementation, production launch, stabilization, and ongoing operational ownership. Agile/Scrum, SAFe, Product Owner/Product Manager, PMP, or comparable certifications are beneficial but not required.

Job Description Title: Senior ServiceNow Architect (SPM Experience Mandatory) Duration: Contract Location: Jersey City, NJ Roles & Responsibilities: Job Summary: We are seeking a highly skilled and experienced ServiceNow Technical Architect to oversee the development, customization, and integration of ServiceNow applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to lead a team of developers. CTA certification mandatory. Key Responsibilities: Platform Management: Oversee the administration and maintenance of the ServiceNow platform, ensuring optimal performance and reliability. Custom Application Development: Lead the design, development, and deployment of custom applications on the ServiceNow platform. Integration: Manage and implement integrations between ServiceNow and other enterprise systems using APIs, web services, and other integration tools. Technical Leadership: Provide technical guidance and mentorship to a team of developers, ensuring best practices and high-quality code. Program Management : Coordinate with project managers to ensure timely delivery of projects, meeting all requirements and specifications. Stakeholder Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical solutions. Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of the ServiceNow platform. Qualifications: Experience: Minimum of 10+ years of experience in ServiceNow and 4 years relevant experience as a ServiceNow Architect Technical Skills: Proficiency in JavaScript, HTML, CSS, and other web technologies. Strong understanding of ServiceNow modules, including ITSM, CSM, HRSD, ITOM and ITAM. Experience with ServiceNow integration using REST/SOAP APIs. Knowledge of database concepts and SQL. Certifications: Certified Technical Architect (CTA) Nice to have Soft Skills: Excellent communication, leadership, and problem-solving skills

Job Description Lead technical efforts supporting an enterprise IT model focused on talent, learning/training compliance, foreign-language development, recruiting, selection, and performance management . Key Requirements Lead a technical team and communicate directly with the Sponsor. TS/SCI with Polygraph Strong Java development experience. Hands-on AWS/cloud development and environment management. Experience modernizing and maintaining web applications, systems, APIs, databases, and services . Ability to recommend solutions that improve UX/UI, delivery speed, quality, modernization, and O&M costs . Experience with COTS products, especially ServiceNow . Knowledge of the full system accreditation lifecycle . Experience managing Tier 1-3 IT support through service-management systems. Develop IT documentation such as SOPs, workflows, knowledge bases, deployment checklists, architecture diagrams, security plans, and administrative procedures . Manage enterprise software lifecycle activities, including patching, upgrades, and license renewals . Experience applying Agile methodology and accessibility standards . Preferred Qualifications Experience working with the Sponsor and partner IT organizations . Learning-management applications. Language, compliance, and performance-management applications. Networking and platform-hosting technologies. RCT Systems offers: Competitive benefits package (medical, dental, vision, life insurance) Immediate 401k vesting Generous PTO and flexible schedules $500.00 annual technology allowance RCT Systems is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex (to include pregnancy and related conditions, sexual orientation, and gender identity), national origin, disability, veteran status, or any other federally protected class.