Provide technical support to end users by troubleshooting computers, software, operating systems, peripherals, phones, and basic network issues. Install and upgrade software, manage service requests and technical assets, document resolutions, and create user support materials.
Responsibilities
- Troubleshoot user issues in person, remotely, by phone, or email.
- Install, diagnose, repair, maintain, and upgrade PC hardware, software, and equipment.
- Support Microsoft applications, operating systems, cloud services, and LAN issues.
- Assist with software deployments, upgrades, and workstation lifecycle rotations.
- Document service requests, resolutions, and technical notes; escalate issues as needed.
- Maintain the technical asset inventory and develop user guides and training materials.
Required Skills
- Windows operating system troubleshooting
- Microsoft Office 365 support
- Active Directory account management
- Service desk ticketing systems
- Android and i
- OS troubleshooting
- Virus and malware removal
- PC hardware installation and repair
- Peripheral configuration and troubleshooting
- LAN support
- Technical issue documentation