Marriott is seeking a Network & Desk Technician to support reliable technology operations across our hotel environment. In this role, you will provide on-site desktop and basic network support for associates and guest-facing systems, including workstations, printers, POS devices, and Wi-Fi connectivity. You'll troubleshoot incidents, document resolutions, and escalate complex issues while partnering closely with hotel teams to minimize downtime. Marriott offers structured training, growth opportunities, and a people-first culture focused on respect, inclusion, and service excellence.
Responsibilities
- Provide on-site desktop and network support for hotel associates and guest-facing systems.
- Install, configure, and troubleshoot workstations, printers, POS terminals, and peripherals.
- Monitor and resolve basic network connectivity, Wi-Fi, and Vo
- IP issues.
- Document incidents and resolutions in ticketing systems and escalate complex issues as needed.
- Collaborate with hotel operations to minimize downtime and support exceptional guest service.
- Perform routine maintenance, patching, and updates on end-user devices.
- Assist with deployment of new hardware, software, and network equipment during renovations or openings.
- Maintain inventory of IT assets and ensure adherence to Marriott security and compliance standards.
Required Skills
- Network troubleshooting
- Desk-side technical support
- Windows and mac
- OS administration
- Basic server and DHCP knowledge
- Wi-Fi configuration and support
- Ticketing system usage
- Hardware installation and repair
- Network security best practices
- Customer service skills
- Documentation and reporting