New Story Schools (PA) is hiring a 1:1 Support professional to deliver dedicated technical assistance to users in a fast-paced, AI-driven environment. You will troubleshoot hardware, software, and network issues, support device setups, and guide users on tools and security best practices. Partner with expert engineers and data teams to surface bugs and usability concerns, helping refine cutting-edge AI products. Tech Innovate's inclusive culture offers mentorship, growth opportunities, competitive pay, and the chance to shape transformative technology for clients worldwide.
Responsibilities
- Provide dedicated 1:1 technical support for users in person and remotely
- Troubleshoot hardware, software, and network issues and escalate as needed
- Configure, install, and maintain end-user devices and applications
- Document incidents, solutions, and recurring issues for continuous improvement
- Train and guide users on tools, systems, and security best practices
- Collaborate with IT and product teams to report bugs and user feedback
- Monitor system performance and ensure adherence to security policies
- Assist with onboarding and offboarding of users and their access
- Participate in after-hours or on-call support rotations as needed
Required Skills
- Technical troubleshooting
- Windows and mac
- OS support
- Basic networking (TCP/IP, DNS, Wi-Fi)
- Hardware setup and configuration
- Ticketing systems (e.g., Jira, Service
- Now, Zendesk)
- Remote support tools
- User training and documentation
- Basic cybersecurity practices
- Saa
- S application support
- Customer service and communication