ClareMedica Health Partners LLC seeks an eCW Training & Support Specialist to train and support clinicians and staff on the eClinicalWorks platform. In this role, you will design and deliver onboarding and ongoing training, provide day-to-day application support, and help optimize workflows that drive value-based, preventative care for seniors. You will collaborate with physicians, nurses, and operations teams across South Florida clinics, ensuring accurate documentation, data integrity, and efficient use of eCW to enhance patient access, communication, and outcomes in a compassionate, team-oriented environment.
Responsibilities
- Deliver e
- Clinical
- Works (e
- CW) training for new hires and existing staff, including providers and clinical/support teams
- Provide ongoing end-user support, troubleshooting e
- CW issues and coordinating resolutions with IT and vendor resources
- Develop and maintain training materials, job aids, and quick-reference guides tailored to clinical workflows
- Conduct one-on-one and group training sessions, both in-person and virtual, to reinforce best practices and system updates
- Collaborate with clinical leadership to optimize e
- CW workflows that support value-based, preventative care models
- Monitor system utilization, identify knowledge gaps, and recommend targeted training or process improvements
- Assist with e
- CW upgrades, new feature rollouts, and template/build changes, ensuring smooth adoption by staff
- Track training completion, competency, and support tickets, and report trends to management for quality improvement
- Support data integrity by educating users on accurate documentation, coding, and use of structured fields in e
- CWContribute to a patient-centered culture by ensuring e
- CW use enhances access, communication, and care coordination
Required Skills
- e
- Clinical
- Works (e
- CW) configuration and navigation
- Healthcare EHR/EMR systems support
- Clinical workflow analysis and optimization
- Adult learning and training facilitation
- Curriculum and training material development
- Troubleshooting and end-user support
- HIPAA and healthcare data privacy
- Data entry standards and documentation quality
- Healthcare terminology and clinical documentation
- Change management and user adoption