Job Description
Self-motivated. Two or more years of help desk, desktop support, or endpoint engineering experience in a hybrid Windows/macOS environment. Associate degree, technical school certificate or equivalent practical experience required; bachelor's degree preferred. Manufacturing, food production or distribution environment experience strongly preferred. Preferred certifications: CompTIA A+, CompTIA Network+ or Security+, Microsoft 365 certified; Modern desktop administrator associate, ITIL 4 foundation. Endpoint platforms: Windows 11, macOS (Sonoma or later), iOS and Android via MDM. Endpoint management: Microsoft Intune, Windows Autopilot, Jamf Pro. Productivity and collaboration: Microsoft 365, Teams, SharePoint Online, OneDrive, Microsoft Copilot. Identity and access: Microsoft Entra ID, Conditional Access, MFA, SSO, FIDO2/passwordless. Security awareness: Microsoft Defender for Endpoint, basic SOC alert triage, phishing reporting workflows. Service management: Modern ITSM platforms (Freshservice, ServiceNow, or Jira Service Management). Reporting and BI: Crystal Reports, DevExpress dashboards, Power BI; basic SQL queries for troubleshooting. Excellent communication skills, both written and verbal. Experience in conducting one-on-one training, as well as training small groups regarding computer hardware and software. Strong documentation skills. Team oriented.