Position Overview
We are seeking a highly organized and technical Data Center Technical Program Lead to oversee multi-site operations, lead technician teams, and drive program readiness across multiple sites. In this role, you will bridge the gap between technical execution and program management, managing site bring-up from inception through customer program validation. You will lead day-to-day operations across multiple customer data center locations, ensuring smooth deployment, hardware life cycle management, and service delivery while keeping key stakeholders aligned.
Key Responsibilities
Lead data center site bring-up initiatives and manage rigorous customer program validation processes to ensure infrastructure readiness.
Oversee day-to-day technical operations across multiple sites, directing a distributed team of data center AEP technicians.
Facilitate the advanced exchange and deployment of data center gear, maintaining strict control over buffer stock requirements to prevent project delays.
Manage, track, and prioritize incoming technical ticket requests through ServiceNow, dynamically adjusting team workloads based on ticket volume.
Identify operational bottlenecks and process pain points during site bring-up, proactively communicating risks and solutions to key stakeholders.
Provide regular visibility, data-driven reporting, and status updates to cross-functional leadership and external customer teams.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a closely related field with a minimum of 3 years of relevant data center experience, OR a minimum of 5 years of related technical data center experience in lieu of a degree.
Proven experience managing, mentoring, and leading technical teams or data center technicians across multiple physical locations.
Strong working knowledge of data center networking and compute infrastructure (servers, switches, routing, and cabling standards).
Direct, hands-on experience managing service workflows and ticket queues within ServiceNow (or a similar enterprise ITSM platform).
Willingness and ability to travel 25-50% of the time, including occasional overnight stays, based on business needs.
Preferred & Recommended Qualifications
Certifications: CompTIA Network+, Security+, Cisco CCNA, or a foundational Project Management certification (PMP or CAPM).
Experience with asset management, supply chain tracking, or spare parts logistics for critical infrastructure.
Familiarity with ITIL frameworks or Agile/Scrum methodologies for managing deployment sprints.
Exceptional communication skills with a proven track record of handling high-pressure operational environments and translating complex technical issues for non-technical stakeholders.
Benefits & Perks
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.