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IT Support Technician Level I Job Summary Seeking a driven and tech focused individual for an IT Support Technician Role (level 1 / Level 2). This onsite role is based in Cullman, Alabama, and will support multiple office locations across the United States. In this position, you will help keep day-to-day operations running smoothly by supporting the technology that keeps employees and systems connected. From troubleshooting hardware and software issues to assisting with user support and device setup, this is a great opportunity to continue developing hands-on technical and operational IT skills in a collaborative and fast-paced environment. If you enjoy problem-solving, learning new technologies, and supporting end users, this role offers strong long-term growth potential. Job Duties Provide first-level technical support to users via phone, email, and in person Troubleshoot and resolve basic hardware, software, and network-related issues Assist with setup and configuration of desktops, laptops, tablets, and peripherals Install and update software applications Maintain accurate records of support requests and resolutions within a ticketing system Support end users with Microsoft Windows, Microsoft 365, email, and business applications Assist with onboarding and offboarding activities including account setup and equipment provisioning Support the IT team with routine maintenance tasks and special projects Escalate complex technical issues to senior IT staff as needed Additional duties as assigned Position is fully onsite and not eligible for hybrid or remote work Education & Experience High school diploma or equivalent required Associate degree in Information Technology, Computer Science, or related field preferred Previous experience in a technical support, desktop support, or help desk environment preferred CompTIA A+ certification is a plus but not required Technical Skills Basic knowledge of Windows operating systems and Microsoft Office products Understanding of computer hardware, networking fundamentals, and troubleshooting techniques Experience with Power BI, Active Directory, Microsoft 365, or Okta is a plus Familiarity with ticketing systems and remote support tools preferred Soft Skills Strong verbal and written communication skills Excellent problem-solving and organizational abilities Strong customer service mindset Willingness to learn new technologies and processes Ability to work independently and collaboratively within a team environment Self-motivated with strong attention to detail and follow-through Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Job Req ID: 29313 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: Supermicro is seeking a Sr. Service Technician that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Sr. Service Technician is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned): • Primarily work in a Datacenter environment at customer site. • Provide on-premise field repair at customer facility • Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed • Determines requirements and/or root cause of technical issues by working with customers in person. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Hands-on work on servers and computers/networking equipment. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. • Ensure escalation situations are managed and corrected quickly and professionally. • Drive customer satisfaction through service excellence. • Work with other engineers, account managers and developers. • Provide and contribute information such as fault triage and training materials. • Attend and complete all required training and certification exams. • Learn to be proficient in service and repair of all systems (current, new, and updates). Qualifications: • High school or Associate's degree preferred; Bachelor's degree in engineering is a huge plus • Minimum of 5 years of experience of debug, troubleshooting, or repair in hardware industry, preferably computer and/or server products • Hands on experience with servers (Supermicro, EMC, DELL, HP) is a plus • Experience in talking with customers and conflict resolution • Touch-type 40+ WPM. • Relevant experience, including military experience or CLEP may be counted towards degree • Background in Linux or networking is a plus • Can travel 15 days per year • Must have authorization to work in the US without sponsorship Physical Requirements: Work is often performed in data center environment, and physical dexterity is necessary to perform job functions Ability to lift 50lbs. Able to utilize a "buddy system" for moving objects more than 50 lbs. (For applicable positions: Must be able to operate pallet jack and forklift efficiently and safely.) Comfortable working in an environment requiring exposure to noise Available to work weekends, as the schedule varies depending on site operational needs; flexibility is required Salary Range $39.00/hr - $43.00/hr The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The Level 2 MSP Technician independently resolves most ticket types and keeps their queue moving with minimal oversight. You're trusted to manage your own workload, spot patterns across tickets, and keep clients confident even when an issue takes some digging. At Level 2, you're expected to do more than close tickets faster than Level 1-you're building the judgment, technical depth, and communication skills that define a Level 3 Technician, and we actively invest in getting you there. Strong, consistent performance at Level 2 is the clearest path to a Level 3 seat, where you'll take on our hardest escalations and most complex client environments. What You'll Do Technical Execution Independently resolve most ticket types efficiently and with minimal oversight, including issues involving Active Directory, Group Policy, and DNS at an intermediate level. Recognize recurring issues and work to reduce them, not just resolve them one ticket at a time. Prioritize your workload appropriately against overall team demand. Recognize when an issue is infrastructure-related (network, firewall, server) and escalate it to Centralized Services or Level 3 with clear diagnostic detail. Use AI tools actively to speed up troubleshooting, documentation, and client communication. Evaluate basic business impact while troubleshooting, not just technical impact, and escalate at the right time-neither too early nor after a client has already felt the impact. Process, Documentation & Knowledge Document work consistently and clearly, and look for ways to improve existing documentation. Create knowledge base articles for recurring issues so the whole team benefits from what you've learned. Identify process gaps and help close them-your fixes should be repeatable, not one-off. Begin mentoring Level 1 technicians-answering questions, reviewing their ticket notes, and modeling good troubleshooting habits. Communication & Client Experience Communicate proactively with clients, teammates, and leadership, maintaining confidence even during more complex issues. Provide proactive updates to clients throughout troubleshooting, not just at resolution. Document work so thoroughly that another technician can continue it seamlessly. Handle difficult conversations professionally when a client is frustrated or a fix is taking longer than expected. Ownership & Accountability Own your tickets end-to-end and manage your work in the context of what the team needs, not just your own queue. Actively support teammates during high-volume periods. Take feedback and turn it into consistent improvement. Contribute positively to team culture and help set the standard for what good looks like. Mentor junior technicians and invest in their development as a direct expression of your own growth. Who You Are You have meaningful IT support experience-typically 2-5 years-including some time in an MSP or IT services environment, or you've clearly outgrown Level 1 work. You can troubleshoot most day-to-day issues independently and know when to ask for help. You're starting to see patterns across tickets and clients, and you're curious about the "why," not just the fix. You communicate clearly with both clients and teammates and keep people informed. You take documentation seriously and understand that clear notes help everyone, including future you. You enjoy helping newer technicians and don't mind being asked questions. You're organized and can manage a mixed workload without things slipping through the cracks. You're hungry to grow-Level 2 is a stepping stone, and you want to keep building toward Level 3. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Working knowledge of Microsoft 365/O365 administration-Exchange Online, Teams, SharePoint, and basic Intune/Entra ID (Azure AD) tasks. Solid troubleshooting ability across Windows environments, Active Directory basics, and common connectivity issues. Working understanding of LAN/WAN networking concepts sufficient to recognize and describe infrastructure issues for escalation, even if you don't configure the fix yourself. Basic scripting and automation experience using PowerShell and CMD is a plus. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage This role is primarily on-site, with regular collaboration alongside Level 1 and Level 3 technicians. Remote work flexibility within Alaska where the role permits. This is NOT a fully remote position. What's In It For You Full-time role. Salary: $60,000-$85,000 a year, depending on experience and certifications. Health insurance (with vision coverage). Retirement plans. Mobile device plan reimbursement. A structured path to Level 2 and beyond, with hands-on mentorship from day one. Work in Alaska, where meaningful work meets stunning nature-with mountains, trails, and ocean right outside your door. Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The MSP Technical Lead (L3) is our highest individual-contributor technical role and one of the most important seats in the company. You will operate across our three core technical functions-Help Desk, Projects, and Centralized Services-but will typically be hired into one or two concentrated areas. In this role, you'll be the person we trust with our hardest problems, most complex client environments, and most critical escalations. You're the person who holds the line when things get hard and makes things better when they're not. This isn't just a "senior tech" role. You're expected to identify patterns across clients, build and improve processes, reduce key-person risk through documentation and training, and proactively raise the technical bar across the team. You bring structure and repeatability to everything you touch. Successful and consistent performance at this level will position you for future leadership and specialization opportunities, including roles like Onboarding Manager, Help Desk Manager, Centralized Services Manager, and others as the company grows. What You'll Do Technical Execution Take ownership of complex, high-priority escalations from L1 and L2 technicians across Help Desk, Project, and Centralized Services functions. Resolve advanced issues involving Windows Server environments, Microsoft 365, Active Directory, Group Policy, DNS, and enterprise security configurations. Configure, maintain, and support virtualization platforms including Hyper-V-VM builds, migrations, and ongoing maintenance. Administer and troubleshoot Azure Virtual Desktop (AVD) environments and related Microsoft cloud technologies. Configure and troubleshoot firewalls, switches, VLANs, VPN connectivity, and LAN/WAN infrastructure across platforms including SonicWall and Ubiquiti. Utilize PowerShell and CMD scripting for automation, troubleshooting, and system administration tasks. Leverage AI tools actively and fluently to force-multiply your output-whether that's accelerating documentation, automating repetitive work, diagnosing complex issues faster, or building better client-facing materials. At L3, AI proficiency is a professional expectation, not a nice-to-have. Anticipate technical risks before they become client problems-evaluate business impact, flag issues proactively, and maintain clear records of outcomes and contributions. Process, Documentation & Knowledge Create and improve processes-not just follow them. At L3, you're expected to lead documentation standards and build repeatable systems that reduce key-man risk. Actively train and teach teammates. You're responsible for helping others grow, not just solving problems yourself. Build playbooks, standardize delivery, and identify opportunities for automation that improve consistency and scale across the team. Document client environments, recurring issues, and resolutions so that institutional knowledge lives in the system, not just in your head. Communication & Client Experience Communicate clearly and proactively with clients and internal staff-especially in high-pressure situations where confidence and clarity matter most. Set and manage client expectations accurately, keeping relevant stakeholders informed on timelines, risks, and progress. Communicate trends, risks, and service improvements upward to leadership with context and clarity. Understand your clients' businesses, not just their technology. L3 technicians are expected to know how a client operates, what matters to their leadership, and how a technical issue or recommendation translates into real business impact. Represent Hansen Gress professionally in every client interaction-this role carries real weight in how clients experience us. Ownership & Accountability Own your outcomes-not just your tasks. You're accountable for the quality, completeness, and follow-through on everything you touch. Prioritize effectively across competing demands. Help Desk volume, project timelines, and centralized service delivery all require judgment about what matters most. Proactively identify what's not working-across your own work, team processes, and client environments-and do something about it. Mentor junior technicians and invest in their development as a direct expression of your own leadership potential. Who You Are You have substantial IT support experience-typically 5-10+ years-with meaningful time in an MSP or IT services environment. We care more about the depth of what you've built and solved than the number of years on your resume. You've earned the L3 designation through demonstrated capability-not just tenure. You operate at this level consistently, not occasionally. You identify patterns across tickets and client environments and use them to prevent problems, not just react to them. You're a strong communicator in both directions-clear with clients, and clear with leadership. You don't let things fall through the cracks silently. You take documentation seriously. You understand that knowledge trapped in one person's head is a liability, and you build systems that outlast any individual. You mentor others naturally. Sharing what you know isn't a burden-it's part of how you define doing a good job. You're organized, detail-oriented, and process-driven-but you can also move fast when the situation calls for it. You're adaptable. In an MSP environment, no two days are the same, and you're energized rather than frustrated by that reality. You are a recognized subject matter expert across the full Hansen Gress technology stack-not a generalist who knows a little about everything, but someone the team and our clients can point to and say "ask them." You hold deep, current, hands-on expertise across the platforms and disciplines we deliver. You are technically reliable-the kind of person who doesn't speculate out loud, doesn't guess under pressure, and doesn't put wrong information into the world. At L3, the team and our clients defer to you. That trust is earned and protected by a consistent commitment to getting it right. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Deep, hands-on expertise in Microsoft 365/O365 administration-including Exchange Online, Teams, SharePoint, Intune, Entra ID (Azure AD), licensing management, and tenant-level configuration and troubleshooting. Hands-on experience managing Hyper-V environments, including VM builds, migrations, and maintenance. Strong understanding of LAN/WAN networking with experience configuring and troubleshooting VLANs, managed switches, and connectivity issues across platforms such as Ubiquiti and SonicWall. Advanced experience configuring and troubleshooting firewalls, including routing, VPN, access policies, and network segmentation. Experience administering Azure Virtual Desktop (AVD) and Microsoft 365 cloud technologies. Basic to intermediate scripting and automation experience using PowerShell and CMD. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage, Alaska This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities. This is NOT a fully remote position What's In It For You Full-time role Salary: $100,000-$125,000 a year, depending on experience Health insurance (with vision coverage) Retirement plans Work in Juneau or Anchorage with relocation assistance Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.

CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Systems Administrator. In this role, you will design, implement, and maintain the server and network infrastructure for our diverse client base. If you're technically sharp, thrive in a fast-paced environment, and enjoy owning complex systems from end to end, we'd like to meet you. To succeed, you should have a strong problem-solving mindset, deep technical expertise across server and network environments, and the ability to communicate clearly with both technical peers and non-technical clients. Ultimately, you will ensure the stability, security, and performance of client infrastructure while delivering exceptional service. Responsibilities: -Administer and maintain Windows Server environments including Active Directory, Group Policy, DNS, DHCP, and file/print services across multiple client environments -Deploy, configure, and manage virtualization platforms (VMware, Hyper-V) and cloud infrastructure (Microsoft Azure, Microsoft 365) -Design and implement network infrastructure including switches, routers, firewalls, VPNs, and wireless systems -Manage and monitor client backup and disaster recovery solutions, ensuring RTO/RPO targets are met -Lead server provisioning, migrations, upgrades, and decommissions -Perform proactive monitoring and maintenance of client systems using RMM tools; identify and resolve issues before they impact the client -Create, maintain, and improve technical documentation and processes -Provide escalation support for Level I/II technicians and assist with mentoring on complex infrastructure issues -Audit client environments for security vulnerabilities and compliance gaps; implement remediation plans -Participate in after-hours on-call rotation and respond to critical infrastructure incidents -Collaborate with vCIO and project teams to scope, plan, and execute infrastructure projects -Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services -Handling escalated issues from customers -Analyzing existing operations and scheduling training sessions and meetings to discuss improvements -Motivating staff and creating a space where they can ask questions and voice their concerns Requirements: -4-6 years of experience in a systems administration or infrastructure role, preferably in an MSP environment -Bachelor's Degree or College Diploma in a relevant field preferred -Microsoft certifications (MCSA, AZ-104, MS-102) or equivalent experience required -Hands-on experience with Windows Server (2016/2019/2022), Active Directory, and Microsoft 365 administration -Solid understanding of networking fundamentals: switching, routing, firewalls, VLANs, VPN, TCP/IP, DNS, DHCP, QoS, and VoIP -Experience with virtualization platforms (VMware ESXi, Hyper-V) and cloud platforms (Azure, AWS) -Familiarity with backup technologies (Datto, Veeam, Acronis) and disaster recovery planning -Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders -Ability to manage multiple client environments simultaneously with minimal supervision -Valid driver's license and reliable transportation required for occasional on-site client visits -Ability to participate in after hours on-call rotation Compensation/Benefits: -Ten paid holidays per year -Paid time off -Paid Sick time -401(k) with matching -Health insurance -Dental insurance -Vision insurance -Volunteer time off -Casual work environment -Cell phone reimbursement -Professional development assistance -Referral program

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The Level 1 Help Desk Technician is the front line of our Help Desk-the first voice and first hands our clients encounter when something isn't working. This role is built for someone early in their IT career who is eager to learn, coachable, and ready to build the fundamentals every great technician is built on. You'll work under the guidance of Level 2 and Level 3 technicians, resolving tickets with defined steps and escalating what's beyond your scope. Every ticket you close well and every issue you learn to solve on your own moves you closer to Level 2. Level 1 is where we invest in people from day one. If you show curiosity, reliability, and a drive to get better, we will actively work with you to grow into Level 2 and beyond. What You'll Do Technical Execution Serve as the first point of contact for incoming Help Desk tickets, phone calls, and client requests. Keep your ticket queue actively triaged and reviewed-aging or idle tickets should be rare. Clarify the issue with the client before beginning troubleshooting, so you're solving the right problem the first time. Triage and resolve common issues-password resets, account lockouts, printer and peripheral problems, basic hardware/software troubleshooting, and routine Microsoft 365 requests-within established SLA targets. Escalate issues you can't resolve to Level 2 or Level 3 technicians promptly, with clear troubleshooting details so the next technician isn't starting from zero. Recognize priority issues quickly and flag them appropriately, so a client is never left waiting without an update while you're stuck. Use AI tools to help you troubleshoot faster, look things up, and write clearer client communication-AI fluency starts on day one at Hansen Gress. Process, Documentation & Knowledge Follow the standard ticket workflow and existing documentation closely, and flag anything that's unclear, outdated, or missing. Use knowledge base resources during troubleshooting. Log ticket notes that tell the full story of the issue and its resolution, clearly enough for another technician to pick up where you left off. Enter complete, accurate time entries as you work. Communication & Client Experience Communicate clearly and courteously with clients, even when they're frustrated. Provide proactive updates while work is in progress-not just when a ticket opens or closes. Explain solutions in clear, client-friendly language, including next steps or prevention guidance when appropriate. Represent Hansen Gress professionally in every interaction, however small. Ownership & Accountability Own your assigned tickets from intake through resolution or handoff-don't let things go quiet. Meet your commitments and timelines consistently. Accept feedback and coaching from Level 2/Level 3 technicians as a normal, expected part of growth. Take team meetings and training seriously and show up prepared. Who You Are You're early in your IT career-0-2 years of experience, relevant certifications (CompTIA A+, Network+, or similar), IT coursework, or comparable hands-on experience/aptitude. You're coachable. You take direction well and actively look for feedback. You're a clear, patient communicator, especially with non-technical people. You're detail-oriented and can follow a process precisely. You're curious-you want to understand why something broke, not just that it's fixed. You're comfortable admitting what you don't know and asking for help. You're reliable and show up ready to work every day. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Basic familiarity with Windows operating systems and Microsoft Office/365 applications. Basic understanding of networking concepts (what a router/switch does, what an IP address is) is a plus but not required. Comfortable learning new software, ticketing systems, and knowledge base tools quickly. No prior scripting experience required-willingness to learn PowerShell/CMD basics is a plus. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage, Alaska This role is primarily on-site, working closely alongside Level 2 and Level 3 technicians. This is NOT a fully remote position What's In It For You Full-time role. Salary: $50,000-$65,000 a year, depending on experience and certifications. Health insurance (with vision coverage). Retirement plans. Mobile device plan reimbursement. A structured path to Level 2 and beyond, with hands-on mentorship from day one. Work in Alaska, where meaningful work meets stunning nature-with mountains, trails, and ocean right outside your door. Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations WHAT YOU WILL DO: We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components. KEY RESPONSIBILITIES: Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards. Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling. Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability. Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades. Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures. Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary. Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards. Support the implementation of new hardware installations and the physical setup of network and server infrastructure. Participate in emergency response teams to address urgent hardware issues ESSENTIAL CRITERIA: Technical diploma or certification in electronics, computer hardware, or a related field. Proven track record of repairing and maintaining IT and network hardware in a data center environment. Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred. Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively. Excellent problem-solving skills and the capacity to perform well in a fast-paced environment. Valid driver's license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. PHYSICAL REQUIREMENTS: Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds. Dexterity to manage small and complex components during hardware maintenance. Frequent standing, bending, and moving within confined spaces in the data center. Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Application close date: Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! As a member of the Blue Origin family of companies, Honeybee Robotics has been at the forefront of robotics for over 40 years. Our Colorado location specializes in creating advanced motion control solutions for NASA, defense, and commercial programs. Our work has played a critical role in thousands of projects, spanning from conceptual design studies to flight missions, including NASA's Artemis I Mission and the Roman Space Telescope. We are seeking technically brilliant individuals who are passionate about their work, thrive in collaborative environments, and have a laser focus on the details that drive excellence. Blue Origin is redefining global connectivity with TeraWave, a revolutionary satellite communications network designed to deliver symmetrical data speeds of up to 6 Tbps anywhere on Earth. This multi-orbit constellation of thousands of optically interconnected satellites across low Earth orbit (LEO) and medium Earth orbit (MEO) relies on novel Guidance, Navigation, and Control (GNC) technology and precision pointing and deployment mechanisms to keep every satellite correctly positioned, stable, and communicating. Join us and put your hands on the mechanisms and motion control hardware that will help build the backbone of next-generation, enterprise-grade space communications. This role is part of the Motion Control Business Unit, Honeybee Robotics, which designs, manufactures, and tests high-performance, reliable motion control components and integrated solutions that power the most demanding aerospace and space exploration missions. From actuators and gearboxes to motors and precision motion control systems, our products operate in the harshest environments, enabling critical missions from Earth to deep space. Our Test Department plays a critical role in ensuring every component and system meets the rigorous standards required for mission success. As part of a hardworking team of specialists, technicians, and engineers in our Test Department, you will apply standard engineering knowledge and methods to design, plan, model, execute, and interpret tests for aerospace systems and components. With a focus on precision mechanisms supporting novel Guidance, Navigation, and Control (GNC) technology, you will develop test strategies for mechanisms and implement comprehensive test campaigns, along with the associated Electrical Ground Support Equipment (EGSE) and test software needed to electrically stimulate, power, command, and measure these mechanisms. This role is a combination of test and operations development, planning and documentation, hands-on running tests, and troubleshooting/data analysis. Special Mentions Relocation provided Travel expected up to 10% of the time Responsibilities Design, develop, and validate Electrical Ground Support Equipment (EGSE) to electrically interface with, power, command, stimulate, and measure mechanisms under test Develop test software and automated test sequences (e.g., Python, LabVIEW) to command EGSE, orchestrate test execution, and collect, analyze, and report measurement data with real-time monitoring Design, set up, and operate test fixtures, ground support equipment (GSE), and data acquisition systems to support electromechanical system testing Collaborate closely with design, systems, and quality engineers to ensure test requirements are properly derived, allocated, and verified Support test readiness reviews (TRRs), test anomaly investigations, and failure review boards (FRBs) Perform other duties as assigned, including tasks or projects outside the primary scope of this role as needed to support evolving program, test, and business priorities Minimum Qualifications Bachelor's degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or a closely related technical discipline Minimum of 5 years of hands-on experience developing Electrical Ground Support Equipment (EGSE), automated test equipment (ATE), and/or test software in support of hardware testing (Preferred aerospace or electromechanical systems experience) Ability to read, interpret, and develop electrical schematics, wiring diagrams, and interface control documents to support EGSE stand-up and troubleshooting Experience with one programming language (e.g., Python, LabVIEW, C#) developing analysis scripts, test software, or automated test sequences Experience with data acquisition systems and instrumentation (e.g., load cells, torque sensors, encoders, thermocouples, accelerometers) Demonstrated ability to analyze and interpret test data, identify anomalies, and drive resolution through structured problem-solving methods Strong written and verbal communication skills, with the ability to clearly document and present technical findings Ability to work collaboratively in a cross-functional team environment Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum Preferred Qualifications Master's degree in Electrical Engineering, Controls Engineering, Mechatronics, Mechanical Engineering, or a related field Experience developing test software in compliance with NASA NPR 7150.2D (NASA Software Engineering Requirements) or equivalent software assurance standards Familiarity with motion control and power transfer systems, including brushless DC motors, slip rings, flex harnesses, and motor drive electronics Labview developer experience Proficiency with data analysis tools such as MATLAB, Python, or equivalent scripting environments Experience with test automation and scripting for automated test execution and data collection Experience with version control systems (e.g., Git) and software development best practices for test software development Familiarity with environmental test standards such as MIL-STD-810, GEVS (GSFC-STD-7000), or equivalent aerospace qualification standards Knowledge of AS9100 or ISO 9001 quality management systems and associated documentation practices Familiarity with model-based systems engineering (MBSE) tools or requirements management platforms (e.g., DOORS, Jama) Experience supporting test campaigns at external test facilities or customer sites Prior experience in a space hardware development environment with exposure to full product lifecycle testing (development, qualification, and acceptance) Base Pay Range for: CO applicants is $110,938.00 - $155,312.85 Other site ranges may differ Culture Statement Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Export Control Regulations Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Background Check Required for all positions: Blue's Standard Background Check Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training. Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical Benefits Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program. Stock Options for all regular employees (working at least 20 hours/week) Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays. Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion . click apply for full job details

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. This position involves rotational shifts to support 24/7/365 operations. This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations WHAT YOU WILL DO: We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components. KEY RESPONSIBILITIES: Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards. Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling. Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability. Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades. Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures. Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary. Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards. Support the implementation of new hardware installations and the physical setup of network and server infrastructure. Participate in emergency response teams to address urgent hardware issues ESSENTIAL CRITERIA: Technical diploma or certification in electronics, computer hardware, or a related field. Proven track record of repairing and maintaining IT and network hardware in a data center environment. Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred. Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively. Excellent problem-solving skills and the capacity to perform well in a fast-paced environment. Valid driver's license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. PHYSICAL REQUIREMENTS: Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds. Dexterity to manage small and complex components during hardware maintenance. Frequent standing, bending, and moving within confined spaces in the data center. Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. Pay Range $26.45-$36.06 USD

Job Description Job Description Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain Public Trust (or higher if required) Overview This is an onsite Audio Visual (AV) and Video Teleconferencing (VTC) support role responsible for maintaining conference room technology, supporting live events, and ensuring seamless collaboration experiences across Microsoft Teams, Webex, and other AV platforms. Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes. Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs. Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery. Requirements Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain Public Trust (or higher if required). Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing. AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration. Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions (preferred). AVIXA CTS certification (CTS-I or CTS-D preferred). Experience coordinating live captioning and sign-language interpretation support (preferred). Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA-driven support in PWS-aligned environments (preferred). Experience with AV refresh, upgrade, and modernization efforts in secured environments (preferred). AVIXA CTS, CTS-I/CTS-D (preferred). Dante Level 1 or Level 2 when supporting Dante-based audio transport environments (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Job Description Job Description Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Failure Analysis Engineer to perform engineering investigations of significant customer field and line escalations related to hardware issues and collaborate with numerous internal engineering disciplines to resolve hardware issues. Once a part of the team, you will be responsible for a wide variety of tasks within the Supporting Quality Department in an office environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing. The Failure Analysis Engineer will monitor test failure trends in NPI, provide corrective actions to improve production test yields, and assist this Supporting Quality Department as needed. Responsibilities Interface with customers and internal cross-functional teams to root cause hardware issues to the component level Perform engineering investigations of significant customer field and line escalations related to hardware issues Monitor test failure trends in NPI and provide corrective actions to improve production test yields Design and develop debug tools to improve debug process and efficiency Provide training to technicians and debug team on new and existing debug procedures and product troubleshooting Support internal communications of techniques and processes for WW RMA & Service Centers Drive "best practices" across WW Operational, RMA & Service Sites Program manage CSP/Enterprise account Reliability requirements Facilitate Reliability strategy discussions Other duties as assigned Qualifications Bachelor's or Master's degree in electrical or computer engineering required Minimum of 4 years' experience designing and debugging Industry Standard Computing platforms required Experience in hardware/firmware/software development and test methodologies preferred Knowledge of key server technologies including Intel, AMD, ARM multi-core microprocessors, DDR 4/5 and NAND memory, and PCA design preferred Reasons you should work for us: Comprehensive benefits package including medical, dental, and vision insurance coverage. Basic life insurance and short-term disability coverage provided by employer. Supplemental life insurance and long-term disability coverage options available. 401K with employer contribution. Personal, Vacation, and Holiday paid time off for all full-time employees. Onsite Aurora Health & Wellness Center available for all employees. Employees are continuously encouraged to learn and grow their careers in smart manufacturing.

Requisition ID: req436 Location: Phoenix, AZ, United States Join Our Team! We are currently recruiting a Remote OPS Center Manager to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working towardcommon goals. We operate as one company, across all locations, with shared responsibility andclear accountability. The Remote Operations Center (ROC) Manager leads a team of operators across rotating 24/7 shifts, providing real-time oversight of a multi-technology renewable energy portfolio spanning wind, battery energy storage systems (BESS), and utility-scale solar photovoltaic (PV) assets. The portfolio is currently concentrated in the US Southwest (CAISO market), with planned expansion into MISO and ERCOT, and includes wind assets in Alberta and Québec with future MISO expansion. The Manager ensures safe, reliable, and compliant operations across all assets, serves as the primary escalation point for real-time operational issues, and fosters a culture of continuous improvement within the ROC. This role is pivotal in bridging field operations, scheduling coordination, asset management, and SCADA-driven alarm management. In addition, the Manager will serve as a key contributor in the stand-up of a new ROC facility launching January 1, 2027, with significant hands-on involvement throughout the first three months of operations to ensure the center is fully staffed, operationally ready, and performing to standard. Key Responsibilities Team Supervision & Shift Management Supervise, mentor, and develop a team of ROC Operators working rotating 24/7 shifts, including days, nights, weekends, and holidays. Create and maintain shift schedules ensuring continuous coverage with no single points of failure. Conduct regular performance reviews, one-on-ones, and skills assessments to support operator development and retention. Establish and enforce Standard Operating Procedures (SOPs), escalation protocols, and shift handover standards. Serve as the primary escalation contact for operators during complex or high-impact operational events. Real-Time Operations Monitoring Oversee continuous real-time monitoring of wind, BESS, and PV assets via SCADA platforms across multiple geographic regions and regulatory markets. Ensure operators actively track generation performance, equipment status, and market signals for CAISO, MISO, ERCOT, AESO, and HQÉI interconnected assets. Direct real-time responses to curtailments, forced outages, grid emergencies, and market dispatch instructions. Ensure compliance with market rules, grid codes, and interconnection agreements across all operating jurisdictions . SCADA Alarm Management Oversee the team's systematic monitoring, triage, and resolution of SCADA alarms across the full asset portfolio. Ensure alarm events are correctly classified, escalated, and documented in accordance with established alarm management procedures. Direct operators to initiate SAP Work Orders for field technician dispatch in response to equipment alarms, faults, and performance deviations. Review alarm logs and Work Order completion rates; identify recurring issues and drive root cause analysis efforts with O&M engineering teams. Champion continuous improvement of alarm rationalization and suppression strategies to reduce nuisance alarms and increase operator effectiveness. Coordination with Field Operations Serve as the primary ROC interface with field operators and site technicians at wind, BESS, and PV facilities. Oversee daily coordination of operations and maintenance (O&M) activities, ensuring safe system states and Lock Out / Tag Out (LOTO) compliance before and after field work. Authorize and document switching operations, clearances, and equipment isolation in coordination with field supervisors. Ensure the ROC team maintains accurate and up-to-date awareness of field crew activities, planned work, and site access conditions. Outage Coordination & Scheduling Lead ROC coordination of planned and forced outages with scheduling coordinators and market operators (CAISO, MISO, ERCOT, AESO, HQÉI). Ensure timely and accurate submission of outage notifications, availability updates, and return-to-service confirmations to applicable ISOs and utilities. Collaborate with asset managers, O&M teams, and commercial schedulers to minimize revenue impact and optimize outage windows. Maintain outage logs and ensure compliance with reporting timelines required by each market and regulatory jurisdiction . SAP Work Order Administration Ensure ROC operators proficiently create, assign, and close SAP Plant Maintenance (PM) Work Orders in response to SCADA alarms and operational events Monitor Work Order backlogs and escalate aging or high-priority items to maintenance supervisors and asset managers. Review and approve Work Orders for accuracy, completeness, and appropriate priority classification. Participate in weekly O&M planning meetings to align ROC-generated Work Orders with field maintenance schedules. Reporting & Documentation Ensure accurate shift logs, incident reports, and operational summaries are produced for every shift. Prepare and deliver daily, weekly, and monthly operational performance reports to leadership. Track and report KPIs including asset availability, alarm response time, Work Order cycle time, and outage duration. Support post-event investigations and document lessons learned to prevent recurrence. ROC Stand-Up & New Facility Commissioning Work as a key contributor alongside the project team to stand up a new Remote Operations Center launching January 1, 2027, with primary focus and elevated involvement expected through March 31, 2027. Contribute to the design and implementation of ROC operational infrastructure, including SCADA integration, alarm management frameworks, and workstation configuration. Assist in recruiting, onboarding, and initial training of ROC Operators for the new facility, ensuring all personnel are shift-ready prior to go-live. Develop and validate Standard Operating Procedures, shift handover standards, escalation protocols, and emergency response plans tailored to the new facility's asset portfolio. Coordinate with IT, SCADA/controls vendors, and O&M engineering teams to resolve integration issues and confirm system readiness before and during commissioning. Participate in tabletop exercises, mock-shift walkthroughs, and operational readiness reviews to verify the team and systems are prepared for live operations. Track and report stand-up milestones, open action items, and readiness gaps to project leadership throughout the commissioning period. Transition stand-up responsibilities to steady-state operations management no later than the end of Q1 2027, maintaining documentation of lessons learned for future facility launches. Qualifications Required Bachelor's degree in electrical engineering , p ower s ystems, e nergy m anagement, or a related technical field - OR equivalent combination of education and experience. Minimum 10 years of experience in ROC renewable power plant operations, grid control room operations, or utility/ISO operations. Minimum 5 years in a managerial role within a 24/7 operational environment. Demonstrated experience with SCADA platforms in a wind, solar, or BESS operations environment. Familiarity with SAP Plant Maintenance (PM) module for Work Order creation and management. Understanding of wholesale electricity markets and interconnection requirements in at least one of: CAISO, MISO, ERCOT, AESO, or HQÉI. Strong working knowledge of safety protocols including LOTO, switching procedures, and high-voltage safety practices. Excellent leadership, communication, and team development skills. Preferred Experience operating across multiple ISOs/markets simultaneously, particularly CAISO and Canadian markets (AESO / HQÉI). Familiarity with all three asset classes: wind turbine generators, utility-scale PV inverters, and grid-scale BESS systems. Knowledge of NERC/WECC reliability standards and Canadian provincial grid codes applicable to renewable generation. Experience with energy management systems (EMS) and/or advanced SCADA historian platforms (e.g., OSIsoft PI, GE Predix, or similar). Professional certification: NERC System Operator Certification, PE license, or equivalent market certification. Bilingual (English/French , English/Spanish ). Core Competencies Operational Leadership Technical Acumen Team coaching & performance management Decision-making under pressure Effective escalation & communication Process discipline & SOP adherence SCADA alarm management & triage Multi-market regulatory knowledge SAP PM Work Order proficiency Wind, PV & BESS systems knowledge Working Conditions Primary work location: Tempe, Arizona ROC facility (on-site required ). 24/7 operational environment; manager must be available for escalation on-call outside of standard shifts. Sporadic travel to field sites in US Southwest (AZ, CA, NM, NV), Alberta (Canada), and Québec (Canada) may be required . . click apply for full job details

Network Services Technician Position Number: B258PD Starting Wage/Salary: $70,000 - $80,000 plus exceptional benefits Close Date: Open Until Filled: Yes Open Until Filled Notes: Priority Application Deadline 9/13/2026. Please note interviews for this position will only be conducted in person at our Bend Campus. Incomplete applications will not be considered by hiring committees. Primary Purpose: Responsible for assisting the Network Services Manager with the day-to-day functioning of the College local and wide-area data/video/voice networks including troubleshooting routers, hubs, switches, and communication lines. This position also supports other ITS teams in evaluating, configuring, and administering the COCC network. The position is part of the ITS Network Team within the Tech Support Services area of the ITS department. As such, will also participate in research, development, and direct support of projects that enhance COCC's information technology. Essential Duties and Responsibilities: Assist with network maintenance and overall network stability by: Performing daily operations and monitoring a wired and wireless network. Assisting the Network Services Manager with the installation, maintenance, and monitoring of networking equipment. This may include applying software updates as well as major upgrades. Identifying trends, recommending and implementing corrective measures, and documenting action taken. Serving as a technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network problems. Assisting with analysis and monitoring of network activities to ensure optimal network operation. Helping install and improve network infrastructure to include fiber, cabling, and equipment. Maintaining network documentation and wiring documentation pertaining to the network systems. Helping maintain an inventory of network equipment and parts. Assisting in the maintenance of phone and voice mail systems. Assisting with cross-team training and support of end-user technical issues including, workstations, AV programming, and hardware/software engineering. Network Infrastructure Support COCC learning environment by: Working with the campus constituents, network team, and ITS team members to ensure stable and functional networking services are provided to all COCC campuses. Identifying, suggesting, and implementing improvements to systems and network environment. Assists the Network Services Manager to provide a stable and reliable network environment between State Universities and COCC Provide technical assistance for existing and new building facilities in the support of future technologies. Coordinate with outside vendors as necessary to obtain technical support, quotes, and guidance for network activities. Performing network maintenance during designated maintenance windows. Network Projects As part of the networking team, evaluate and implement projects aimed at sustaining the following: Crestron programming and connectivity Wireless and Wired Network Configuration, Troubleshooting, and Support. Utilizing Network Monitoring tools Firewall Monitoring Network Documentation Power / UPS Management Phone and Voice Mail Support Open Community Wireless Network Support Residence Hall Network Troubleshooting and Support Outlying Campus Support. Network Support of Outside Services AV Switch and Equipment Programming and Configuration. Network Cabling Installation, Troubleshooting, and Documentation. Knowledge, Skills, and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. A strong understanding of Network Topology and client connections to the network is required. This individual blends strong interpersonal skills with excellent technical ability. Ability to perform classroom AV installs and programming. Understand the issues involved with administering and maintaining educational infrastructure, including network connectivity, Internet access, wireless access, etc. Ability to provide input in making decisions regarding changes to the network such that interruptions are rare, generally planned, and brief. Ability to review and evaluate the College networks and make recommendations. Ability to gather information from other ITS staff to obtain information regarding potentially related problems to network systems. Basic knowledge of data security including encryption, intrusion detection, firewalls, virus protection, etc. Ability to use office equipment, power tools, machinery, computers, and network diagnostic tools. Ability to work with Network and Communication Service providers and ITS technical support staff. Knowledge monitoring and maintaining routers, switches, and other networking devices. Ability to support outside agencies telecommunications needs as defined by contractional agreements with COCC . Must be able to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter. Minimum Requirements: Education Associate's degree in a technology-related field or equivalent experience. Experience Three years of experience with network infrastructure activities such as monitoring and configuring network routers and switches, programming room control systems, and supporting network infrastructure. One year of experience working in an enterprise and/or production technology environment, providing complex end-user support. Other Valid Oregon Driver's license, and the ability to meet the College requirements to drive campus vehicles; or the ability to obtain within 30-days of employment. Preferred Qualifications: Education Bachelor's degree in a technology-related field or equivalent. Experience Greater than three years of experience with networking infrastructure activities. Experience with wiring network infrastructure including types of wiring categories. To apply, visit The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at or the Vice President for Student Affairs at . This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3. In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting. Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency je-65b0f4457be0a994b8d648b26

Job Description Job Description The Role As a Technical Engineer - Packaging at Green Thumb Industries (GTI), you will be responsible for designing, developing, and optimizing packaging and packaging automation solutions for our production processes across multiple facilities. In this role, you will balance various factors, including product protection, cost, regulatory requirements, and brand standards. Working collaboratively with GTI's Brand and Product Development team, you will transform packaging concepts into scalable production-ready solutions and develop automation systems that align with local volume requirements. Additionally, this role will support local facilities by addressing packaging and automation challenges. Our ideal candidate has expertise in equipment selection, equipment troubleshooting, and implementing automated packaging production processes within a manufacturing environment. We are open to finding the right candidate who is willing to travel for this role. Our priority locations are Chicago HQ, Mid-Atlantic region or near one of our manufacturing facilities with close proximity to a hub airport. Responsibilities Packaging Design and Development: Collaborate with Brand to design, develop and validate packaging solutions that provide adequate protection for products during transportation, storage, and handling. Consider factors such as product fragility, size, weight, and shelf life when designing packaging. Collaborate with Process Engineer and Operations team to determine automated manufacturing processes for new GTI product packaging Coordinate with cross-functional team line validation studies for new packaging selections to determine the best option for the business. Automation System Design & Implementation: Research and select packaging automation solutions which fit the local sites' volume, staffing, and regulatory needs. Collaborate with cross-functional teams to conceptualize and design packaging automation systems that align with production requirements and quality standards. Conduct financial analysis on automation solutions to ensure capital is spent efficiently and ensure the highest return on capital investment. Lead the integration of packaging automation solutions into existing manufacturing processes, ensuring seamless implementation and minimal disruption to operations. Serve as SME for packaging automation technology; execute equipment-level tech transfer including controls training and commissioning support, enabling site teams to maintain and operate new automation solutions independently. Work with the site team to ensure Autonomous Maintenance and Planned Maintenance systems are in place for new automation solutions. Lead IQ, OQ, and PQ validations for new and modified packaging equipment and processes; execute technical transfers to site production teams in partnership with Quality. Own the hardware side of label printing and marking equipment across all sites, including printer fleet selection, installation, qualification, and uptime; partner with the Director of Packaging & Process Optimization on label accuracy and compliance outcomes Technical Support & Continuous Improvement: Provide ongoing technical support for packaging automation equipment, troubleshooting issues, and implementing corrective actions to maximize efficiency and minimize downtime. Ensure the local teams are trained on the equipment through extensive technical knowledge transfer to promote a culture of Autonomous Maintenance. Provide engineering startup support for new facilities, including: Equipment layout and requirements definition Construction handoff coordination Regulatory compliance requirements for equipment Best-practice process development for new lines Equipment technical transfer and controls training Maintain up-to-date as-built records, drawings, and SOP documentation for all packaging equipment deployments. Cross-Functional Collaboration: Provide engineering input to Product Development, Operations, Supply Chain, and Marketing on packaging equipment capabilities, constraints, and automation options, supporting overall packaging strategy. Work cross-functionally to translate ideas and packaging specifications from marketing and research and development into scalable and efficient packaging processes at site level Integrate with the Maintenance vertical to ensure packaging automation equipment is supported through structured turnover documentation, spare parts planning, and technician training programs; serve as the primary engineering contact for maintenance on all packaging systems. Travel to GTI manufacturing and processing locations to scope and execute packaging processes. Safety & Compliance Be aware of and actively mitigate hazards in the workspace. Retain and apply department-specific safety and compliance training. Report safety incidents and concerns; comply with all follow-up actions. Maintain compliance with area safety requirements, state regulations, and PPE requirements. Follow GMP, biosecurity, sanitation, and other quality and compliance requirements. Report and escalate safety and quality concerns promptly. Working Conditions While performing the duties of this job, the employee is regularly required to perform reaching, grasping, bending, stooping, talking, hearing, seeing, and repetitive motions. Must be able to sit and/or stand for extended periods of time while maintaining focus. Must be able to lift, carry, and balance up to 50 pounds (and up to 100 pounds with assistance), and must be able to do so with extreme care and caution when working with product. Ability to work in a fast-paced, changing, and challenging environment. Work involves daily exposure to allergens (such as cannabis, tree nuts, and coconut oil). Qualifications 4+ years' experience in Packaging Engineering or Technical Engineering. Bachelor's degree in engineering or related field, or equivalent experience. Proven experience in packaging engineering within a regulated consumer goods or related manufacturing industry (food & beverage, pharma, nutraceuticals, or similar). Cannabis industry experience or experience in other highly regulated environments highly desired. Experience driving efficiency and continuous improvement in an automated manufacturing environment.

Job Description Job Description The Role As a Technical Engineer - Packaging at Green Thumb Industries (GTI), you will be responsible for designing, developing, and optimizing packaging and packaging automation solutions for our production processes across multiple facilities. In this role, you will balance various factors, including product protection, cost, regulatory requirements, and brand standards. Working collaboratively with GTI's Brand and Product Development team, you will transform packaging concepts into scalable production-ready solutions and develop automation systems that align with local volume requirements. Additionally, this role will support local facilities by addressing packaging and automation challenges. Our ideal candidate has expertise in equipment selection, equipment troubleshooting, and implementing automated packaging production processes within a manufacturing environment. We are open to finding the right candidate who is willing to travel for this role. Our priority locations are Chicago HQ, Mid-Atlantic region or near one of our manufacturing facilities with close proximity to a hub airport. Responsibilities Packaging Design and Development: Collaborate with Brand to design, develop and validate packaging solutions that provide adequate protection for products during transportation, storage, and handling. Consider factors such as product fragility, size, weight, and shelf life when designing packaging. Collaborate with Process Engineer and Operations team to determine automated manufacturing processes for new GTI product packaging Coordinate with cross-functional team line validation studies for new packaging selections to determine the best option for the business. Automation System Design & Implementation: Research and select packaging automation solutions which fit the local sites' volume, staffing, and regulatory needs. Collaborate with cross-functional teams to conceptualize and design packaging automation systems that align with production requirements and quality standards. Conduct financial analysis on automation solutions to ensure capital is spent efficiently and ensure the highest return on capital investment. Lead the integration of packaging automation solutions into existing manufacturing processes, ensuring seamless implementation and minimal disruption to operations. Serve as SME for packaging automation technology; execute equipment-level tech transfer including controls training and commissioning support, enabling site teams to maintain and operate new automation solutions independently. Work with the site team to ensure Autonomous Maintenance and Planned Maintenance systems are in place for new automation solutions. Lead IQ, OQ, and PQ validations for new and modified packaging equipment and processes; execute technical transfers to site production teams in partnership with Quality. Own the hardware side of label printing and marking equipment across all sites, including printer fleet selection, installation, qualification, and uptime; partner with the Director of Packaging & Process Optimization on label accuracy and compliance outcomes Technical Support & Continuous Improvement: Provide ongoing technical support for packaging automation equipment, troubleshooting issues, and implementing corrective actions to maximize efficiency and minimize downtime. Ensure the local teams are trained on the equipment through extensive technical knowledge transfer to promote a culture of Autonomous Maintenance. Provide engineering startup support for new facilities, including: Equipment layout and requirements definition Construction handoff coordination Regulatory compliance requirements for equipment Best-practice process development for new lines Equipment technical transfer and controls training Maintain up-to-date as-built records, drawings, and SOP documentation for all packaging equipment deployments. Cross-Functional Collaboration: Provide engineering input to Product Development, Operations, Supply Chain, and Marketing on packaging equipment capabilities, constraints, and automation options, supporting overall packaging strategy. Work cross-functionally to translate ideas and packaging specifications from marketing and research and development into scalable and efficient packaging processes at site level Integrate with the Maintenance vertical to ensure packaging automation equipment is supported through structured turnover documentation, spare parts planning, and technician training programs; serve as the primary engineering contact for maintenance on all packaging systems. Travel to GTI manufacturing and processing locations to scope and execute packaging processes. Safety & Compliance Be aware of and actively mitigate hazards in the workspace. Retain and apply department-specific safety and compliance training. Report safety incidents and concerns; comply with all follow-up actions. Maintain compliance with area safety requirements, state regulations, and PPE requirements. Follow GMP, biosecurity, sanitation, and other quality and compliance requirements. Report and escalate safety and quality concerns promptly. Working Conditions While performing the duties of this job, the employee is regularly required to perform reaching, grasping, bending, stooping, talking, hearing, seeing, and repetitive motions. Must be able to sit and/or stand for extended periods of time while maintaining focus. Must be able to lift, carry, and balance up to 50 pounds (and up to 100 pounds with assistance), and must be able to do so with extreme care and caution when working with product. Ability to work in a fast-paced, changing, and challenging environment. Work involves daily exposure to allergens (such as cannabis, tree nuts, and coconut oil). Qualifications 4+ years' experience in Packaging Engineering or Technical Engineering. Bachelor's degree in engineering or related field, or equivalent experience. Proven experience in packaging engineering within a regulated consumer goods or related manufacturing industry (food & beverage, pharma, nutraceuticals, or similar). Cannabis industry experience or experience in other highly regulated environments highly desired. Experience driving efficiency and continuous improvement in an automated manufacturing environment.

Job DescriptionJob Description The Technical Manager - Quality and Training role is responsible for program-level quality governance, inspection readiness, and QA/QC standardization across large-scale, mission-critical infrastructure programs spanning multiple regions. This role ensures installation quality, inspection processes, documentation accuracy, and turnover readiness meet company standards and customer requirements. The Technical Manager develops and enforces standardized quality tools, inspection workflows, and audit practices, while coordinating closely with Operations, Program Management, and Field teams. This role serves as the primary quality authority for the program and acts as an advocate for workmanship excellence, documentation integrity, and continuous improvement across all project phases. General Job Duties and Responsibilities: Program Quality Governance & Oversight Provide program-level quality governance across all regions and project sites. Establish, implement, and maintain standardized QA/QC procedures, inspection workflows, and documentation standards. Ensure alignment with company quality standards, customer specifications, and program governance requirements. Serve as the primary escalation point for quality-related issues and non-conformances. Inspection Planning & Execution Develop and maintain inspection plans supporting installation, testing, commissioning, and turnover readiness. Implement standardized inspection and verification checklists for all project phases. Coordinate and perform field quality audits to verify compliance and milestone readiness. Validate readiness for key milestones and final turnover through documented inspections. QA/QC Documentation & Reporting Maintain quality documentation including inspection records, punch lists, photos, reports, and audit results. Ensure quality records are complete, accurate, and audit-ready within approved document management systems. Track, analyze, and report quality KPIs, trends, non-conformances, and corrective actions. Provide regular quality status updates to Program Management and Operations leadership. Cross-Functional Collaboration Partner with Operations, Project Managers, Superintendents, Field Engineers, and Technical Managers to ensure quality readiness. Support Pre-Construction teams by reviewing quality requirements, inspecting deliverables, and turnover expectations. Participate in customer and contractor quality reviews and inspections as the program quality representative. Mentor and support Quality Specialists and training personnel assigned to the program. Continuous Improvement & Training Drive continuous improvement through lessons learned, updated inspection tools, and enhanced QA/QC workflows. Support development and delivery of quality-related training and field guidance. Promote a culture of quality, accountability, and proactive issue identification. Physical and Mental Requirements: Operate as a team member of management. Strong verbal and written communication skills. Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude. Must be self-motivated, positive in approach, professional, and able to lead others to create, develop, implement, and review process improvements. Must possess proven problem-solving skills, critical thinking skills, and effective communication ability. Must have high-level skills to interpret blueprints, specifications, reporting, and quality requirements. Must be able to travel nationally as required to support Microsoft program sites. Regular attendance is mandatory. Education, Certification, License, and Skill Requirements: High School diploma or equivalent required; bachelor's degree preferred. Minimum five (5) years of project management or quality leadership experience in telecommunications, mission-critical, or construction environments. Minimum three (3) years of experience in QA/QC, inspection, or training roles. Experience utilizing PlanGrid or equivalent QA/QC inspection and punch list management tools. I prefer BICSI trainer certification. Working knowledge of instructional design and adult learning theory practice preferred Must be able to lead and work as part of a team. Ability to determine the kind of tools and equipment needed to do a job. Possess good knowledge of arithmetic, algebra, geometry, and their application. Maintain technical knowledge by attending educational workshops, reviewing publications Working knowledge of construction process (bid process, project management, delegation, financial, etc. Career Path: Program Manager Quality & Training Company Description IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project. Company DescriptionIES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.

Job DescriptionJob Description The Technical Manager - Quality and Training role is responsible for program-level quality governance, inspection readiness, and QA/QC standardization across large-scale, mission-critical infrastructure programs spanning multiple regions. This role ensures installation quality, inspection processes, documentation accuracy, and turnover readiness meet company standards and customer requirements. The Technical Manager develops and enforces standardized quality tools, inspection workflows, and audit practices, while coordinating closely with Operations, Program Management, and Field teams. This role serves as the primary quality authority for the program and acts as an advocate for workmanship excellence, documentation integrity, and continuous improvement across all project phases. General Job Duties and Responsibilities: Program Quality Governance & Oversight Provide program-level quality governance across all regions and project sites. Establish, implement, and maintain standardized QA/QC procedures, inspection workflows, and documentation standards. Ensure alignment with company quality standards, customer specifications, and program governance requirements. Serve as the primary escalation point for quality-related issues and non-conformances. Inspection Planning & Execution Develop and maintain inspection plans supporting installation, testing, commissioning, and turnover readiness. Implement standardized inspection and verification checklists for all project phases. Coordinate and perform field quality audits to verify compliance and milestone readiness. Validate readiness for key milestones and final turnover through documented inspections. QA/QC Documentation & Reporting Maintain quality documentation including inspection records, punch lists, photos, reports, and audit results. Ensure quality records are complete, accurate, and audit-ready within approved document management systems. Track, analyze, and report quality KPIs, trends, non-conformances, and corrective actions. Provide regular quality status updates to Program Management and Operations leadership. Cross-Functional Collaboration Partner with Operations, Project Managers, Superintendents, Field Engineers, and Technical Managers to ensure quality readiness. Support Pre-Construction teams by reviewing quality requirements, inspecting deliverables, and turnover expectations. Participate in customer and contractor quality reviews and inspections as the program quality representative. Mentor and support Quality Specialists and training personnel assigned to the program. Continuous Improvement & Training Drive continuous improvement through lessons learned, updated inspection tools, and enhanced QA/QC workflows. Support development and delivery of quality-related training and field guidance. Promote a culture of quality, accountability, and proactive issue identification. Physical and Mental Requirements: Operate as a team member of management. Strong verbal and written communication skills. Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude. Must be self-motivated, positive in approach, professional, and able to lead others to create, develop, implement, and review process improvements. Must possess proven problem-solving skills, critical thinking skills, and effective communication ability. Must have high-level skills to interpret blueprints, specifications, reporting, and quality requirements. Must be able to travel nationally as required to support Microsoft program sites. Regular attendance is mandatory. Education, Certification, License, and Skill Requirements: High School diploma or equivalent required; bachelor's degree preferred. Minimum five (5) years of project management or quality leadership experience in telecommunications, mission-critical, or construction environments. Minimum three (3) years of experience in QA/QC, inspection, or training roles. Experience utilizing PlanGrid or equivalent QA/QC inspection and punch list management tools. I prefer BICSI trainer certification. Working knowledge of instructional design and adult learning theory practice preferred Must be able to lead and work as part of a team. Ability to determine the kind of tools and equipment needed to do a job. Possess good knowledge of arithmetic, algebra, geometry, and their application. Maintain technical knowledge by attending educational workshops, reviewing publications Working knowledge of construction process (bid process, project management, delegation, financial, etc. Career Path: Program Manager Quality & Training Company Description IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project. Company DescriptionIES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.

Job Description Job Description Locations: Athens, OH / New Albany, OH/Oklahoma City. OK/Plano, TX Schedule: 8-hour shifts Travel: Up to 100% Contract: Contract opportunity Job Overview We are looking for a hands-on Data Center Services Technician to support installation, maintenance, and operational activities in hyperscale and enterprise data center environments. This position is a good fit for candidates with experience in data center operations, structured cabling, telecommunications, field services, or Information Technology (IT) infrastructure . Key Responsibilities Install and deploy servers, network devices, storage equipment, and related infrastructure. Perform rack-and-stack activities and equipment installation. Install, route, terminate, label, and dress copper and fiber cabling. Install rack Power Distribution Units (PDUs) and connect equipment to power. Perform equipment provisioning and hardware component installation. Connect and support Out-of-Band (OOB) management systems. Perform continuity testing, fiber verification, and equipment turn-up. Perform Moves, Adds, Changes, and Disconnects (MACD) and Field-Replaceable Unit (FRU) replacements. Maintain installation records, test results, inventory, and as-built documentation. Identify and escalate technical, design, and safety issues. Required Qualifications High school diploma, technical certification, vocational training, or equivalent experience. 1+ year of experience in data centers, structured cabling, telecommunications, field services, or IT infrastructure. Hands-on experience with racks, servers, networking equipment, and cabling. Knowledge of copper and fiber cabling practices. Ability to read engineering drawings, installation documents, and Methods of Procedure (MOPs). Ability to work independently with minimal supervision. Valid state ID or driver's license. Ability to lift and move equipment up to 50 lbs. Comfortable working on ladders or elevated work platforms. Willingness to travel up to 100%. Preferred Experience Fiber verification and continuity testing. Optical networking. Equipment turn-up and provisioning. MACD activities. FRU replacement. Out-of-Band (OOB) management. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

Job Description Job Description At Lumibuild as an AV Technician II, you will be responsible for the overall quality of projects delivered to clients. This includes guiding installers, physically installing AV equipment, and properly configuring AV systems. On many projects you will function as the lead technician onsite. You will work closely with Engineering and Technical Project managers to maintain standards, stay on schedule, and mentor lower level technicians. You will also be accountable for commissioning AV systems and documenting the process. The goal for each project is to ensure that clients receive awesome, complete, and functional AV spaces. As a Tech II, you will also be able to diagnosis and troubleshoot pre-existing systems for all types of post-integration support. Job Requirements This position is not entry-level and requires previous experience, training, and abilities: Strong verbal and written communication skills Minimum 2 years experience in commercial AV field Intermediate knowledge of audio and video components, signal types, cables Proficiency in soldering, crimping and compression terminations Understanding of wire pull techniques and the concept of conduit fill capacity Able to build structure for mounting of AV equipment on-site with supervision Use coax and category cable testing and toning Demonstrated familiarity with major manufacturers and major product lines. Basic understanding of networking: IP addressing, MAC address, network hardware such as routers and switches Able to read system drawings Strong computer skills Knowledge of control systems and commonly controlled devices. Ability to connect to and load profiles / programs to major AV devices - i.e. Crestron, Extron, Biamp, Shure, QSC Experience with Dante networked audio - Dante controller Understands the concept of audio signal levels with ability to critically listen to DSP audio and tune system for VTC needs Strong troubleshooting skills Experience with commissioning newly installed systems and completing comprehensive checklists / reports Demonstrated consistency, efficiency, and accuracy in all termination methods Understands concept of projector throw distance and the relationship between it and the projected image size Adjusts projectors after physical installation so as to ensure proper screen fill and focu Understands the difference between series and parallel circuits Demonstrated ability to effectively and consistently lead a job site. When leading a site, plan the day so as to maximize use of resources and avoid idle time Have mid-level rack fabrication skills: 1) The ability to determine best mounting methods for rack devices and makes recommendations for improvements 2) Understanding of rack cooling 3) Understanding of the implications of equipment placement in a rack as it relates to cooling and equipment performance (for example wireless equipment 4) Understanding of signal segregation Demonstrated experience with on-site safety procedures: Follow company safety and security policies; reports accidents, injuries and unsafe working conditions as required Maintain work area clean and free of clutter Understand the concept of the grading system for fasteners, for example: SAE-2, SAE-5, and SAE-8 or ISO 8.8 Understand concept of a fire wall, and the impact of a fire walls to installation tasks Properly maintains, uses and has available at all times, the required personal protection equipment (PPE) OSHA: "The Human Element: How you affect safety" Egress and emergency action plans Scaffolding safety Additionally, the following characteristics are not required, but are preferred: CTS Certification Basic IT networking knowledge Completion of scissor lift certification Completion of boom lift certification OSHA 10 Certification. Personal Values and Work Ethics Punctuality Drive to follow through completion of projects and technical issues Acts and communicates in a professional manner concisely and timely Works without supervision Helps train entry-level technicians Self starter that proactively takes on tasks Professional appearance Company Description Lumibuild is a commercial technology integrator headquartered in Emeryville, CA. We are a young, fast-growing company and are looking for team members who are ambitious and want to grow with us! Currently we are hiring experienced, focused, and energetic people in multiple positions that can hit the ground running. The roles are full-time and require travel around the Bay Area. Company Description Lumibuild is a commercial technology integrator headquartered in Emeryville, CA. We are a young, fast-growing company and are looking for team members who are ambitious and want to grow with us! Currently we are hiring experienced, focused, and energetic people in multiple positions that can hit the ground running. The roles are full-time and require travel around the Bay Area.

Job Description Job Description Position Summary PACE Systems is seeking a CAD Systems Engineer to support the creation, management, and lifecycle maintenance of AutoCAD drawings for access control, video surveillance, and related security systems at O'Hare and Midway International Airports in Chicago . This is a full-time, on-site position with travel between airport locations as needed. This is a hands-on CAD role focused on drawing management, as-built documentation, field verification, and change control . The ideal candidate will have experience working with security or access control infrastructure and be comfortable coordinating with field technicians, engineers, project teams, and customer stakeholders in active operational environments. Key Responsibilities Manage and maintain AutoCAD drawings for campus-scale access control and security systems, including device layouts, wiring diagrams, and system schematics. Create and update accurate as-built drawings reflecting field changes to panels, controllers, readers, cameras, and related security infrastructure. Collaborate with field technicians, engineers, and project teams to verify drawing accuracy and support commissioning and project closeout activities. Maintain CAD drawing standards, layer conventions, document libraries, revision history, and version control. Support system upgrades and modifications by updating affected drawings through controlled change-management processes. Develop and maintain technical documentation, CAD standards, and drawing procedures. Produce space plans, architectural base plans, square-footage calculations, and construction drawings using 2D/3D BIM/CAD software. Conduct field verifications to confirm existing and as-built conditions. Review specifications, sketches, drawings, and supporting data to evaluate building conditions and security device placement. Assist with GIS data maintenance related to facility and security infrastructure. Provide basic desktop support for Windows-based end users, including hardware, software, and connectivity troubleshooting. Support system cutovers and testing during scheduled after-hours maintenance windows as needed. Interface directly with customers and project stakeholders to resolve issues efficiently and professionally. Participate in on-call support for airport operations at O'Hare and Midway. Required Qualifications Associate degree in Architectural Drafting, CAD, Engineering Technology, or a related discipline ; bachelor's degree preferred. 1+ years of experience in planning, design, field verification, or related technical drafting work. Proven experience creating and maintaining AutoCAD drawings for enterprise- or campus-level security or access control systems . Strong hands-on proficiency with AutoCAD 2019 or later , with 2D architectural and infrastructure drafting experience required; 3D experience is a plus. Experience working with building floor plans, IT systems, IT devices, architectural drawings, and related terminology. Ability to read, interpret, redline, and update security system drawings and specifications. Basic desktop support experience for Windows-based systems, including hardware, software, and connectivity troubleshooting. Ability to work independently while collaborating closely with engineering, field, service, and project teams. Strong written and verbal communication skills. Strong organizational, analytical, troubleshooting, and problem-solving abilities. Detail-oriented with the ability to manage multiple priorities and meet project deadlines. Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Access, and web-based applications. Customer-focused mindset with the ability to work effectively in active operational environments. Preferred Qualifications Bachelor's degree in CAD Design, Drafting, Engineering Technology, or a related field. Experience supporting airport, critical infrastructure, government, healthcare, higher education, or other regulated/high-availability environments . Familiarity with Revit, BIM 360, or similar CAD/BIM platforms . Knowledge of Esri products and GIS data management . Working knowledge of physical security system components, including: Access control panels, controllers, and readers CCTV/video surveillance devices and layouts Low-voltage cabling and security device symbol libraries AutoCAD certification or formal CAD training. Experience working within formal change-management and security-compliance processes. Work Environment & Additional Requirements Must be able to qualify for and maintain required airport badging and CBP access . Valid driver's license required. Must be available for periodic on-call rotations and overnight system-maintenance activities. Ability to travel locally between O'Hare and Midway airports as needed Company Description Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support. Equal Opportunity Employer. We provide equal employment opportunities consistent with the Illinois Human Rights Act and applicable federal law. We do not discriminate or retaliate based on protected characteristics, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age (40+), disability, marital status, military status, unfavorable military discharge, order-of-protection status, citizenship or work-authorization status, arrest record, conviction record, family responsibilities, or reproductive health decisions. Company Description Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support. Equal Opportunity Employer. We provide equal employment opportunities consistent with the Illinois Human Rights Act and applicable federal law. We do not discriminate or retaliate based on protected characteristics, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age (40+), disability, marital status, military status, unfavorable military discharge, order-of-protection status, citizenship or work-authorization status, arrest record, conviction record, family responsibilities, or reproductive health decisions.