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Matterport - Lead Machine Learning R&D Engineer
CoStar Group Sunnyvale, California
Matterport - Lead Machine Learning R&D Engineer Job Description CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. About Matterport: Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing. About the Role: As a Lead Machine Learning R&D Engineer at Matterport, a part of CoStar Group, you will be at the forefront of innovating and advancing our spatial computing platform. You will play a critical role in researching, designing, and implementing cutting-edge machine learning algorithms and models that enhance our ability to digitize the built world, transform physical spaces into rich digital twins, extract valuable insights from them, and create delightful user experiences that make it easy for our customers to modify and interact with their digital twins. This role requires a deep understanding of ML principles, a passion for solving complex real-world problems in 3D data, computer vision, and a desire to contribute to a product that is revolutionizing how people interact with and understand real estate. You will work within a dynamic R&D environment, collaborating closely with fellow engineers, researchers, and product teams to translate groundbreaking ideas into tangible features that empower our users and expand the capabilities of our platform. This is a remote position. Responsibilities: Conduct cutting-edge research in machine learning, computer vision, and 3D data processing to develop novel algorithms and models for spatial understanding and digital twin creation. Design, implement, and optimize robust and scalable ML systems and pipelines for processing large-scale 3D datasets, including point clouds, meshes, and images. Translate research prototypes into production-ready solutions, collaborating closely with engineering teams to integrate ML models into Matterport's core platform. Evaluate and benchmark model performance, identify areas for improvement, and drive iterative enhancements to our ML capabilities. Stay up-to-date with the latest advancements in ML research and industry trends, and proactively identify opportunities to apply new techniques to Matterport's challenges. Collaborate with cross-functional teams including product managers, software engineers, and other researchers to define project requirements, explore technical feasibility, and deliver high-impact features. Present research findings and technical solutions to internal teams and potentially the broader ML community. Contribute to the architectural design and strategic roadmap of Matterport's ML systems and research initiatives. Contribute to the intellectual property of Matterport through patents and publications. Basic Qualifications: Bachelor's Degree required from an accredited, not for profit university or college. A track record of commitment to prior employers 3+ years of experience in machine learning research and development, with a strong focus on computer vision, 3D data processing, or related areas. Proficiency in Pytorch and strong programming skills in Python. Solid understanding of machine learning fundamentals, including deep learning architectures (e.g., CNNs, Transformers), optimization techniques, and evaluation methodologies. Experience with data manipulation and analysis libraries (e.g., NumPy, Pandas). Demonstrated ability to conduct independent research, propose novel solutions, and implement them effectively. Excellent problem-solving skills and the ability to work with complex, real-world datasets. Strong verbal and written communication skills. Preferred Qualifications & Skills: Ph.D. or Masters Degree in Computer Science, Computer Vision, Machine Learning, Robotics, or a related quantitative field. 5+ years of industry experience in applied machine learning research and development, particularly with shipping models to production. Demonstrated expertise in one or more of the following areas: neural rendering (e.g., Gaussian splatting, NeRFs, large reconstruction models, world models), 3D computer vision (e.g., SLAM, 3D reconstruction, point cloud processing, mesh processing), image/video generation models, 2D/3D semantic understanding, depth estimation. Experience with cloud platforms (e.g., AWS, Azure, GCP) and MLOps practices. Strong track record of publications in top-tier conferences (e.g., CVPR, ICCV, ECCV, NeurIPS, ICML, SIGGRAPH) or significant contributions to open-source projects. Experience mentoring junior engineers or leading technical projects. Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to a diverse audience. Perks & Benefits: When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement. Our benefits package includes (but is not limited to): Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug Life, legal, and supplementary insurance Virtual and in person mental health counseling services for individuals and family Commuter and parking benefits 401(K) retirement plan with matching contributions Employee stock purchase plan Paid time off Tuition reimbursement On-site fitness center and/or reimbursed fitness center membership costs (location dependent) Access to CoStar Group's Employee Resource Groups Pay Transparency: This position offers an annual pay range from $270,000 - $307,000 determined by relevant skills and experience, and a generous benefits plan. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
09/26/2026
Full time
Matterport - Lead Machine Learning R&D Engineer Job Description CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. About Matterport: Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing. About the Role: As a Lead Machine Learning R&D Engineer at Matterport, a part of CoStar Group, you will be at the forefront of innovating and advancing our spatial computing platform. You will play a critical role in researching, designing, and implementing cutting-edge machine learning algorithms and models that enhance our ability to digitize the built world, transform physical spaces into rich digital twins, extract valuable insights from them, and create delightful user experiences that make it easy for our customers to modify and interact with their digital twins. This role requires a deep understanding of ML principles, a passion for solving complex real-world problems in 3D data, computer vision, and a desire to contribute to a product that is revolutionizing how people interact with and understand real estate. You will work within a dynamic R&D environment, collaborating closely with fellow engineers, researchers, and product teams to translate groundbreaking ideas into tangible features that empower our users and expand the capabilities of our platform. This is a remote position. Responsibilities: Conduct cutting-edge research in machine learning, computer vision, and 3D data processing to develop novel algorithms and models for spatial understanding and digital twin creation. Design, implement, and optimize robust and scalable ML systems and pipelines for processing large-scale 3D datasets, including point clouds, meshes, and images. Translate research prototypes into production-ready solutions, collaborating closely with engineering teams to integrate ML models into Matterport's core platform. Evaluate and benchmark model performance, identify areas for improvement, and drive iterative enhancements to our ML capabilities. Stay up-to-date with the latest advancements in ML research and industry trends, and proactively identify opportunities to apply new techniques to Matterport's challenges. Collaborate with cross-functional teams including product managers, software engineers, and other researchers to define project requirements, explore technical feasibility, and deliver high-impact features. Present research findings and technical solutions to internal teams and potentially the broader ML community. Contribute to the architectural design and strategic roadmap of Matterport's ML systems and research initiatives. Contribute to the intellectual property of Matterport through patents and publications. Basic Qualifications: Bachelor's Degree required from an accredited, not for profit university or college. A track record of commitment to prior employers 3+ years of experience in machine learning research and development, with a strong focus on computer vision, 3D data processing, or related areas. Proficiency in Pytorch and strong programming skills in Python. Solid understanding of machine learning fundamentals, including deep learning architectures (e.g., CNNs, Transformers), optimization techniques, and evaluation methodologies. Experience with data manipulation and analysis libraries (e.g., NumPy, Pandas). Demonstrated ability to conduct independent research, propose novel solutions, and implement them effectively. Excellent problem-solving skills and the ability to work with complex, real-world datasets. Strong verbal and written communication skills. Preferred Qualifications & Skills: Ph.D. or Masters Degree in Computer Science, Computer Vision, Machine Learning, Robotics, or a related quantitative field. 5+ years of industry experience in applied machine learning research and development, particularly with shipping models to production. Demonstrated expertise in one or more of the following areas: neural rendering (e.g., Gaussian splatting, NeRFs, large reconstruction models, world models), 3D computer vision (e.g., SLAM, 3D reconstruction, point cloud processing, mesh processing), image/video generation models, 2D/3D semantic understanding, depth estimation. Experience with cloud platforms (e.g., AWS, Azure, GCP) and MLOps practices. Strong track record of publications in top-tier conferences (e.g., CVPR, ICCV, ECCV, NeurIPS, ICML, SIGGRAPH) or significant contributions to open-source projects. Experience mentoring junior engineers or leading technical projects. Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to a diverse audience. Perks & Benefits: When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement. Our benefits package includes (but is not limited to): Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug Life, legal, and supplementary insurance Virtual and in person mental health counseling services for individuals and family Commuter and parking benefits 401(K) retirement plan with matching contributions Employee stock purchase plan Paid time off Tuition reimbursement On-site fitness center and/or reimbursed fitness center membership costs (location dependent) Access to CoStar Group's Employee Resource Groups Pay Transparency: This position offers an annual pay range from $270,000 - $307,000 determined by relevant skills and experience, and a generous benefits plan. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
Lead Director - Artificial Intelligence, Machine Learning and Data Engineering
CVS Health Remote, Oregon
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health is seeking a visionary and execution-focused Lead Director - Artificial Intelligence, Machine Learning and Data Engineering to build, scale, and operate enterprise capabilities that enable secure, reliable, responsible, and business-driven adoption of artificial intelligence across one of the largest healthcare organizations in the world. Within the Solutions Engineering and Infrastructure organization, this leader will play a critical role in establishing the foundational data, engineering, platform, governance, and operational capabilities required to deliver artificial intelligence and machine learning solutions at enterprise scale. Reporting to the Executive Director, this leader will oversee teams responsible for developing reusable data products, standing up platforms and components to accelerate AI solution delivery, launch developer enablement accelerators, establish DevSecOps/MLOps/LLMOps operational standards and frameworks for deploying and scaling agentic systems. This role combines deep technical expertise with demonstrated success leading large platform engineering organizations, driving enterprise transformation, delivering platform excellence, and developing high-performing teams. This is a U.S.-based REMOTE position; candidates must reside within the United States. PRIMARY DUTIES AND RESPONSIBILITIES Lead the strategy, architecture, and delivery of enterprise AI platform capabilities, including RAG, GraphRAG, vector search, MCP servers, memory and context services, reusable agents, model lifecycle management, and developer enablement accelerators that drive scalable AI/ML adoption. Lead the strategy, development, and operation of reusable data products and enterprise data engineering capabilities, including data ingestion, transformation, quality, metadata management, lineage, feature engineering, and data services that support AI, analytics, and business outcomes. Establish enterprise standards and operational practices for platform reliability, observability, infrastructure automation, security, privacy, compliance, model governance, responsible AI, risk management, disaster recovery, capacity planning, and audit readiness. Partner with Architecture, Cybersecurity, Infrastructure, Product, Data, and Business leaders to guide technology strategy, evaluate emerging technologies, define enterprise standards, optimize investments, reduce duplication, and accelerate AI and data modernization initiatives. Build, lead, and develop high-performing teams of Engineering Managers, Data Engineers, AI Engineers, Platform Engineers, and Operations Engineers while fostering a culture of innovation, accountability, continuous learning, inclusion, operational excellence, and measurable business impact. REQUIRED QUALIFICATIONS 10+ years of experience in software engineering, data engineering, artificial intelligence, machine learning, platform engineering, or related engineering disciplines, including designing and delivering enterprise-scale technology solutions. 7+ years of experience building and leading large-scale platform engineering organizations responsible for enterprise AI/ML platforms, data platforms, products, and technology delivery. 7+ years of hands-on experience building and scaling AI/ML platforms, DevSecOps, MLOps, LLMOps, deployment automation, security engineering, and platform operations supporting mission-critical workloads. 7+ years of experience designing and operating secure cloud-native platforms within highly regulated environments, including privacy, security, governance, compliance, identity management, audit controls, risk management, and operational resilience. 5+ years of experience leading and developing high-performing engineering organizations, including Engineering Managers and senior technical professionals, while building enterprise Data Engineering capabilities, including large-scale data ingestion, batch and streaming architectures, data governance, and reusable data products. PREFERRED QUALIFICATIONS Experience leading enterprise AI, Machine Learning, Data Platform, Platform Engineering, or Developer Platform organizations within healthcare, retail, financial services, technology, or other highly regulated industries. Experience building and governing enterprise AI platforms utilizing Retrieval-Augmented Generation (RAG), GraphRAG, vector databases, foundation models, agentic architectures, MCP frameworks, and responsible AI capabilities. Demonstrated success managing technology investments, platform portfolios, operating models, financial accountability, strategic vendor relationships, and executive stakeholder engagement. Experience supporting large-scale platform modernization initiatives involving cloud-native architectures, platform engineering, developer enablement, enterprise data platforms, and AI/ML transformation programs. Experience leveraging AI-powered engineering tools such as Claude, Claude Code, GitHub Copilot, Microsoft Copilot, and similar technologies to improve software development productivity, platform operations, engineering efficiency, and secure delivery practices. EDUCATION Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience). BUSINESS OVERVIEW Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Pay Range The typical pay range for this role is: $144,200.00 - $288,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 10/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
09/26/2026
Full time
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health is seeking a visionary and execution-focused Lead Director - Artificial Intelligence, Machine Learning and Data Engineering to build, scale, and operate enterprise capabilities that enable secure, reliable, responsible, and business-driven adoption of artificial intelligence across one of the largest healthcare organizations in the world. Within the Solutions Engineering and Infrastructure organization, this leader will play a critical role in establishing the foundational data, engineering, platform, governance, and operational capabilities required to deliver artificial intelligence and machine learning solutions at enterprise scale. Reporting to the Executive Director, this leader will oversee teams responsible for developing reusable data products, standing up platforms and components to accelerate AI solution delivery, launch developer enablement accelerators, establish DevSecOps/MLOps/LLMOps operational standards and frameworks for deploying and scaling agentic systems. This role combines deep technical expertise with demonstrated success leading large platform engineering organizations, driving enterprise transformation, delivering platform excellence, and developing high-performing teams. This is a U.S.-based REMOTE position; candidates must reside within the United States. PRIMARY DUTIES AND RESPONSIBILITIES Lead the strategy, architecture, and delivery of enterprise AI platform capabilities, including RAG, GraphRAG, vector search, MCP servers, memory and context services, reusable agents, model lifecycle management, and developer enablement accelerators that drive scalable AI/ML adoption. Lead the strategy, development, and operation of reusable data products and enterprise data engineering capabilities, including data ingestion, transformation, quality, metadata management, lineage, feature engineering, and data services that support AI, analytics, and business outcomes. Establish enterprise standards and operational practices for platform reliability, observability, infrastructure automation, security, privacy, compliance, model governance, responsible AI, risk management, disaster recovery, capacity planning, and audit readiness. Partner with Architecture, Cybersecurity, Infrastructure, Product, Data, and Business leaders to guide technology strategy, evaluate emerging technologies, define enterprise standards, optimize investments, reduce duplication, and accelerate AI and data modernization initiatives. Build, lead, and develop high-performing teams of Engineering Managers, Data Engineers, AI Engineers, Platform Engineers, and Operations Engineers while fostering a culture of innovation, accountability, continuous learning, inclusion, operational excellence, and measurable business impact. REQUIRED QUALIFICATIONS 10+ years of experience in software engineering, data engineering, artificial intelligence, machine learning, platform engineering, or related engineering disciplines, including designing and delivering enterprise-scale technology solutions. 7+ years of experience building and leading large-scale platform engineering organizations responsible for enterprise AI/ML platforms, data platforms, products, and technology delivery. 7+ years of hands-on experience building and scaling AI/ML platforms, DevSecOps, MLOps, LLMOps, deployment automation, security engineering, and platform operations supporting mission-critical workloads. 7+ years of experience designing and operating secure cloud-native platforms within highly regulated environments, including privacy, security, governance, compliance, identity management, audit controls, risk management, and operational resilience. 5+ years of experience leading and developing high-performing engineering organizations, including Engineering Managers and senior technical professionals, while building enterprise Data Engineering capabilities, including large-scale data ingestion, batch and streaming architectures, data governance, and reusable data products. PREFERRED QUALIFICATIONS Experience leading enterprise AI, Machine Learning, Data Platform, Platform Engineering, or Developer Platform organizations within healthcare, retail, financial services, technology, or other highly regulated industries. Experience building and governing enterprise AI platforms utilizing Retrieval-Augmented Generation (RAG), GraphRAG, vector databases, foundation models, agentic architectures, MCP frameworks, and responsible AI capabilities. Demonstrated success managing technology investments, platform portfolios, operating models, financial accountability, strategic vendor relationships, and executive stakeholder engagement. Experience supporting large-scale platform modernization initiatives involving cloud-native architectures, platform engineering, developer enablement, enterprise data platforms, and AI/ML transformation programs. Experience leveraging AI-powered engineering tools such as Claude, Claude Code, GitHub Copilot, Microsoft Copilot, and similar technologies to improve software development productivity, platform operations, engineering efficiency, and secure delivery practices. EDUCATION Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience). BUSINESS OVERVIEW Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Pay Range The typical pay range for this role is: $144,200.00 - $288,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 10/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Lead Director - Artificial Intelligence, Machine Learning and Data Engineering
CVS Health
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health is seeking a visionary and execution-focused Lead Director - Artificial Intelligence, Machine Learning and Data Engineering to build, scale, and operate enterprise capabilities that enable secure, reliable, responsible, and business-driven adoption of artificial intelligence across one of the largest healthcare organizations in the world. Within the Solutions Engineering and Infrastructure organization, this leader will play a critical role in establishing the foundational data, engineering, platform, governance, and operational capabilities required to deliver artificial intelligence and machine learning solutions at enterprise scale. Reporting to the Executive Director, this leader will oversee teams responsible for developing reusable data products, standing up platforms and components to accelerate AI solution delivery, launch developer enablement accelerators, establish DevSecOps/MLOps/LLMOps operational standards and frameworks for deploying and scaling agentic systems. This role combines deep technical expertise with demonstrated success leading large platform engineering organizations, driving enterprise transformation, delivering platform excellence, and developing high-performing teams. This is a U.S.-based REMOTE position; candidates must reside within the United States. PRIMARY DUTIES AND RESPONSIBILITIES Lead the strategy, architecture, and delivery of enterprise AI platform capabilities, including RAG, GraphRAG, vector search, MCP servers, memory and context services, reusable agents, model lifecycle management, and developer enablement accelerators that drive scalable AI/ML adoption. Lead the strategy, development, and operation of reusable data products and enterprise data engineering capabilities, including data ingestion, transformation, quality, metadata management, lineage, feature engineering, and data services that support AI, analytics, and business outcomes. Establish enterprise standards and operational practices for platform reliability, observability, infrastructure automation, security, privacy, compliance, model governance, responsible AI, risk management, disaster recovery, capacity planning, and audit readiness. Partner with Architecture, Cybersecurity, Infrastructure, Product, Data, and Business leaders to guide technology strategy, evaluate emerging technologies, define enterprise standards, optimize investments, reduce duplication, and accelerate AI and data modernization initiatives. Build, lead, and develop high-performing teams of Engineering Managers, Data Engineers, AI Engineers, Platform Engineers, and Operations Engineers while fostering a culture of innovation, accountability, continuous learning, inclusion, operational excellence, and measurable business impact. REQUIRED QUALIFICATIONS 10+ years of experience in software engineering, data engineering, artificial intelligence, machine learning, platform engineering, or related engineering disciplines, including designing and delivering enterprise-scale technology solutions. 7+ years of experience building and leading large-scale platform engineering organizations responsible for enterprise AI/ML platforms, data platforms, products, and technology delivery. 7+ years of hands-on experience building and scaling AI/ML platforms, DevSecOps, MLOps, LLMOps, deployment automation, security engineering, and platform operations supporting mission-critical workloads. 7+ years of experience designing and operating secure cloud-native platforms within highly regulated environments, including privacy, security, governance, compliance, identity management, audit controls, risk management, and operational resilience. 5+ years of experience leading and developing high-performing engineering organizations, including Engineering Managers and senior technical professionals, while building enterprise Data Engineering capabilities, including large-scale data ingestion, batch and streaming architectures, data governance, and reusable data products. PREFERRED QUALIFICATIONS Experience leading enterprise AI, Machine Learning, Data Platform, Platform Engineering, or Developer Platform organizations within healthcare, retail, financial services, technology, or other highly regulated industries. Experience building and governing enterprise AI platforms utilizing Retrieval-Augmented Generation (RAG), GraphRAG, vector databases, foundation models, agentic architectures, MCP frameworks, and responsible AI capabilities. Demonstrated success managing technology investments, platform portfolios, operating models, financial accountability, strategic vendor relationships, and executive stakeholder engagement. Experience supporting large-scale platform modernization initiatives involving cloud-native architectures, platform engineering, developer enablement, enterprise data platforms, and AI/ML transformation programs. Experience leveraging AI-powered engineering tools such as Claude, Claude Code, GitHub Copilot, Microsoft Copilot, and similar technologies to improve software development productivity, platform operations, engineering efficiency, and secure delivery practices. EDUCATION Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience). BUSINESS OVERVIEW Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Pay Range The typical pay range for this role is: $144,200.00 - $288,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 10/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
09/26/2026
Full time
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health is seeking a visionary and execution-focused Lead Director - Artificial Intelligence, Machine Learning and Data Engineering to build, scale, and operate enterprise capabilities that enable secure, reliable, responsible, and business-driven adoption of artificial intelligence across one of the largest healthcare organizations in the world. Within the Solutions Engineering and Infrastructure organization, this leader will play a critical role in establishing the foundational data, engineering, platform, governance, and operational capabilities required to deliver artificial intelligence and machine learning solutions at enterprise scale. Reporting to the Executive Director, this leader will oversee teams responsible for developing reusable data products, standing up platforms and components to accelerate AI solution delivery, launch developer enablement accelerators, establish DevSecOps/MLOps/LLMOps operational standards and frameworks for deploying and scaling agentic systems. This role combines deep technical expertise with demonstrated success leading large platform engineering organizations, driving enterprise transformation, delivering platform excellence, and developing high-performing teams. This is a U.S.-based REMOTE position; candidates must reside within the United States. PRIMARY DUTIES AND RESPONSIBILITIES Lead the strategy, architecture, and delivery of enterprise AI platform capabilities, including RAG, GraphRAG, vector search, MCP servers, memory and context services, reusable agents, model lifecycle management, and developer enablement accelerators that drive scalable AI/ML adoption. Lead the strategy, development, and operation of reusable data products and enterprise data engineering capabilities, including data ingestion, transformation, quality, metadata management, lineage, feature engineering, and data services that support AI, analytics, and business outcomes. Establish enterprise standards and operational practices for platform reliability, observability, infrastructure automation, security, privacy, compliance, model governance, responsible AI, risk management, disaster recovery, capacity planning, and audit readiness. Partner with Architecture, Cybersecurity, Infrastructure, Product, Data, and Business leaders to guide technology strategy, evaluate emerging technologies, define enterprise standards, optimize investments, reduce duplication, and accelerate AI and data modernization initiatives. Build, lead, and develop high-performing teams of Engineering Managers, Data Engineers, AI Engineers, Platform Engineers, and Operations Engineers while fostering a culture of innovation, accountability, continuous learning, inclusion, operational excellence, and measurable business impact. REQUIRED QUALIFICATIONS 10+ years of experience in software engineering, data engineering, artificial intelligence, machine learning, platform engineering, or related engineering disciplines, including designing and delivering enterprise-scale technology solutions. 7+ years of experience building and leading large-scale platform engineering organizations responsible for enterprise AI/ML platforms, data platforms, products, and technology delivery. 7+ years of hands-on experience building and scaling AI/ML platforms, DevSecOps, MLOps, LLMOps, deployment automation, security engineering, and platform operations supporting mission-critical workloads. 7+ years of experience designing and operating secure cloud-native platforms within highly regulated environments, including privacy, security, governance, compliance, identity management, audit controls, risk management, and operational resilience. 5+ years of experience leading and developing high-performing engineering organizations, including Engineering Managers and senior technical professionals, while building enterprise Data Engineering capabilities, including large-scale data ingestion, batch and streaming architectures, data governance, and reusable data products. PREFERRED QUALIFICATIONS Experience leading enterprise AI, Machine Learning, Data Platform, Platform Engineering, or Developer Platform organizations within healthcare, retail, financial services, technology, or other highly regulated industries. Experience building and governing enterprise AI platforms utilizing Retrieval-Augmented Generation (RAG), GraphRAG, vector databases, foundation models, agentic architectures, MCP frameworks, and responsible AI capabilities. Demonstrated success managing technology investments, platform portfolios, operating models, financial accountability, strategic vendor relationships, and executive stakeholder engagement. Experience supporting large-scale platform modernization initiatives involving cloud-native architectures, platform engineering, developer enablement, enterprise data platforms, and AI/ML transformation programs. Experience leveraging AI-powered engineering tools such as Claude, Claude Code, GitHub Copilot, Microsoft Copilot, and similar technologies to improve software development productivity, platform operations, engineering efficiency, and secure delivery practices. EDUCATION Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience). BUSINESS OVERVIEW Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Pay Range The typical pay range for this role is: $144,200.00 - $288,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 10/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Remote OPS Center Manager
Atlantica Phoenix, Arizona
Atlantica, a division of XYZ Corp, seeks a Remote OPS Center Manager to lead its 24/7 operations center supporting cloud-based software platforms. You will oversee real-time monitoring, incident response, and service reliability, coordinating with engineering, cloud, and security teams to maintain high availability. Responsibilities include managing a remote analyst team, refining SOPs and runbooks, driving root-cause analysis, and reporting on SLAs and KPIs. XYZ Corp offers a collaborative, growth-focused culture where you can innovate, mentor others, and shape best-in-class IT operations practices. Responsibilities Lead and oversee 24/7 remote operations center for Atlantica platforms Monitor system performance, uptime, and incident queues using monitoring tools Coordinate incident response, triage, escalation, and communication to stakeholders Develop and refine runbooks, SOPs, and incident workflows Analyze incident trends and drive root-cause remediation with engineering teams Ensure SLAs, KPIs, and compliance standards are met and reported Manage and mentor OPS center analysts, schedule shifts, and support training Collaborate with software, cloud, and security teams on reliability improvements Implement best practices for change management and operational readiness Provide regular status, metrics, and improvement recommendations to leadership Required Skills IT operations center management Incident management and escalation Monitoring tools (e.g., Datadog, New Relic, Grafana, Splunk) Cloud platforms (AWS, Azure, or GCP) ITIL/ITSM processes SLA and KPI management Runbook and SOP development Data analysis and reporting Team leadership and mentoring Change management
09/25/2026
Full time
Atlantica, a division of XYZ Corp, seeks a Remote OPS Center Manager to lead its 24/7 operations center supporting cloud-based software platforms. You will oversee real-time monitoring, incident response, and service reliability, coordinating with engineering, cloud, and security teams to maintain high availability. Responsibilities include managing a remote analyst team, refining SOPs and runbooks, driving root-cause analysis, and reporting on SLAs and KPIs. XYZ Corp offers a collaborative, growth-focused culture where you can innovate, mentor others, and shape best-in-class IT operations practices. Responsibilities Lead and oversee 24/7 remote operations center for Atlantica platforms Monitor system performance, uptime, and incident queues using monitoring tools Coordinate incident response, triage, escalation, and communication to stakeholders Develop and refine runbooks, SOPs, and incident workflows Analyze incident trends and drive root-cause remediation with engineering teams Ensure SLAs, KPIs, and compliance standards are met and reported Manage and mentor OPS center analysts, schedule shifts, and support training Collaborate with software, cloud, and security teams on reliability improvements Implement best practices for change management and operational readiness Provide regular status, metrics, and improvement recommendations to leadership Required Skills IT operations center management Incident management and escalation Monitoring tools (e.g., Datadog, New Relic, Grafana, Splunk) Cloud platforms (AWS, Azure, or GCP) ITIL/ITSM processes SLA and KPI management Runbook and SOP development Data analysis and reporting Team leadership and mentoring Change management
Full Stack Developer
CONCEPT SOLUTIONS LLC Remote, Oregon
Description Concept Solutions is seeking a Full Stack Developer to join a dedicated team of Information Technology (IT) professionals supporting the Federal Aviation Administration's (FAA) Command, Control, and Communications (C3) office. The C3 office carries a critical strategic mandate: ensuring FAA managers maintain daily situational awareness and uninterrupted continuity of communications during severe national emergencies, natural disasters, or critical equipment malfunctions. Should disruptions occur, the C3 office is chartered with executing rapid disaster recovery and restoring essential communication services expeditiously. This position is remote within 2 hours drive of Washington DC. The Mid-Level Full Stack Developer focuses on building, maintaining, and modernizing critical enterprise web applications, bridging legacy on-premises systems with the Amazon Web Services (AWS) cloud. The primary objective of this role is to participate in a team effort to refactor and migrate legacy web applications and workflows from Microsoft SharePoint Subscriber Edition (On-Premises) to modern, open-source technology stacks hosted on AWS (including AWS GovCloud and AWS Outposts environments). This effort will include the use of Artificial Intelligence (AI) to refactor legacy code. Working as a member of the DevSecOps team, this role ensures all front-end and back-end code is highly performant, accessible, and robustly secure, supporting highly available mission-essential functions under a FISMA Moderate framework. This position is vital to modernizing legacy application interfaces into secure cloud architectures, remediating findings from automated security pipelines, and establishing resilient, error-tolerant workflows for continuity of operations. Requirements Bachelor's degree in a technical discipline (Computer Science, Electrical Engineering, Information Technology, or a related field). 5 Years of Experience in Full-Stack Web Application Development, with a proven track record of refactoring monolithic/legacy platforms and migrating workloads to AWS. Expertise in the following prioritized areas is required: 1. Front-End Frameworks & UI Modernization: • Three or more years of practical experience building and maintaining complex, responsive, and accessible web interfaces. • Proven experience refactoring and modernizing legacy SharePoint pages, customized Master Pages, InfoPath forms, and web parts into clean, open-source UI frameworks. • Deep understanding of modern styling and layouts (HTML5, CSS3, modern JavaScript/TypeScript) to provide superior user experiences independent of SharePoint structures. 2. Back-End Development & API Refactoring: • Strong proficiency in server-side open-source development (such as .NET Core, C#, Node.js, or Python) and designing secure, modular RESTful APIs. • Proven experience replacing proprietary SharePoint server-side Object Models (SSOM) and Client-Side Object Models (CSOM) with standard open-source API architectures. • Experience decomposing monolithic logic into microservices or serverless applications to optimize for scalability and maintainability. 3. SharePoint Decoupling, Content Migration & Databases: • Practical experience in legacy discovery and analysis, including assessing existing SharePoint site hierarchies, document libraries, lists, and complex item-level permissions. • Proven capabilities migrating custom SharePoint list data into relational database models (such as Microsoft SQL Server, PostgreSQL, or Amazon RDS) and optimizing queries. • Experience refactoring legacy SharePoint workflows (SharePoint Designer, Power Automate, or K2) into modern cloud-native workflow engines like AWS Step Functions or serverless event-driven architectures. 4. AWS Cloud Hosting & CI/CD Pipelines: • Familiarity with refactoring and optimizing legacy applications for native deployment in cloud environments, specifically AWS GovCloud and AWS Outposts architectures. • General understanding of working with CI/CD automated deployment pipelines (such as Azure DevOps, GitLab CI, or GitHub Actions) to run automated SAST/DAST security scans and deploy code. • Participate on the DevSecOps team to build out code layers with the redundancy, error-handling, and failover capabilities necessary to support continuity of operations (COOP). 5. Security, Compliance & Federated Identity: • Strong proficiency implementing strict secure coding principles (OWASP Top 10) to satisfy NIST SP 800-53 security controls within a FISMA Moderate framework and remediating findings from pipeline scans. • Experience aligning custom SharePoint permissions and AD security groups with AWS IAM, AWS IAM Identity Center (formerly SSO), and modern federated identity protocols (OAuth2, OIDC, SAML). Preferred Professional Certifications: • AWS Certified Developer (Associate) or AWS Certified Solutions Architect (Associate) • CompTIA Security+ (required within 6 months of hire to satisfy IAM-II compliance) • Professional Certifications in Front-End Methodologies (React, Angular, Vue) Location and Schedule Location : Washington, DC Schedule : 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time. Security Requirement: Public Trust Travel: 0-10% Salary: $ 110K to $114K Company Profile: Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors. For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services. Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include: Over two decades of experience across over $300 million in contract awards supporting critical FAA programs Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development. Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting. Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.
09/25/2026
Full time
Description Concept Solutions is seeking a Full Stack Developer to join a dedicated team of Information Technology (IT) professionals supporting the Federal Aviation Administration's (FAA) Command, Control, and Communications (C3) office. The C3 office carries a critical strategic mandate: ensuring FAA managers maintain daily situational awareness and uninterrupted continuity of communications during severe national emergencies, natural disasters, or critical equipment malfunctions. Should disruptions occur, the C3 office is chartered with executing rapid disaster recovery and restoring essential communication services expeditiously. This position is remote within 2 hours drive of Washington DC. The Mid-Level Full Stack Developer focuses on building, maintaining, and modernizing critical enterprise web applications, bridging legacy on-premises systems with the Amazon Web Services (AWS) cloud. The primary objective of this role is to participate in a team effort to refactor and migrate legacy web applications and workflows from Microsoft SharePoint Subscriber Edition (On-Premises) to modern, open-source technology stacks hosted on AWS (including AWS GovCloud and AWS Outposts environments). This effort will include the use of Artificial Intelligence (AI) to refactor legacy code. Working as a member of the DevSecOps team, this role ensures all front-end and back-end code is highly performant, accessible, and robustly secure, supporting highly available mission-essential functions under a FISMA Moderate framework. This position is vital to modernizing legacy application interfaces into secure cloud architectures, remediating findings from automated security pipelines, and establishing resilient, error-tolerant workflows for continuity of operations. Requirements Bachelor's degree in a technical discipline (Computer Science, Electrical Engineering, Information Technology, or a related field). 5 Years of Experience in Full-Stack Web Application Development, with a proven track record of refactoring monolithic/legacy platforms and migrating workloads to AWS. Expertise in the following prioritized areas is required: 1. Front-End Frameworks & UI Modernization: • Three or more years of practical experience building and maintaining complex, responsive, and accessible web interfaces. • Proven experience refactoring and modernizing legacy SharePoint pages, customized Master Pages, InfoPath forms, and web parts into clean, open-source UI frameworks. • Deep understanding of modern styling and layouts (HTML5, CSS3, modern JavaScript/TypeScript) to provide superior user experiences independent of SharePoint structures. 2. Back-End Development & API Refactoring: • Strong proficiency in server-side open-source development (such as .NET Core, C#, Node.js, or Python) and designing secure, modular RESTful APIs. • Proven experience replacing proprietary SharePoint server-side Object Models (SSOM) and Client-Side Object Models (CSOM) with standard open-source API architectures. • Experience decomposing monolithic logic into microservices or serverless applications to optimize for scalability and maintainability. 3. SharePoint Decoupling, Content Migration & Databases: • Practical experience in legacy discovery and analysis, including assessing existing SharePoint site hierarchies, document libraries, lists, and complex item-level permissions. • Proven capabilities migrating custom SharePoint list data into relational database models (such as Microsoft SQL Server, PostgreSQL, or Amazon RDS) and optimizing queries. • Experience refactoring legacy SharePoint workflows (SharePoint Designer, Power Automate, or K2) into modern cloud-native workflow engines like AWS Step Functions or serverless event-driven architectures. 4. AWS Cloud Hosting & CI/CD Pipelines: • Familiarity with refactoring and optimizing legacy applications for native deployment in cloud environments, specifically AWS GovCloud and AWS Outposts architectures. • General understanding of working with CI/CD automated deployment pipelines (such as Azure DevOps, GitLab CI, or GitHub Actions) to run automated SAST/DAST security scans and deploy code. • Participate on the DevSecOps team to build out code layers with the redundancy, error-handling, and failover capabilities necessary to support continuity of operations (COOP). 5. Security, Compliance & Federated Identity: • Strong proficiency implementing strict secure coding principles (OWASP Top 10) to satisfy NIST SP 800-53 security controls within a FISMA Moderate framework and remediating findings from pipeline scans. • Experience aligning custom SharePoint permissions and AD security groups with AWS IAM, AWS IAM Identity Center (formerly SSO), and modern federated identity protocols (OAuth2, OIDC, SAML). Preferred Professional Certifications: • AWS Certified Developer (Associate) or AWS Certified Solutions Architect (Associate) • CompTIA Security+ (required within 6 months of hire to satisfy IAM-II compliance) • Professional Certifications in Front-End Methodologies (React, Angular, Vue) Location and Schedule Location : Washington, DC Schedule : 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time. Security Requirement: Public Trust Travel: 0-10% Salary: $ 110K to $114K Company Profile: Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors. For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services. Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include: Over two decades of experience across over $300 million in contract awards supporting critical FAA programs Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development. Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting. Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.
Full Stack Developer
CONCEPT SOLUTIONS LLC
Description Concept Solutions is seeking a Full Stack Developer to join a dedicated team of Information Technology (IT) professionals supporting the Federal Aviation Administration's (FAA) Command, Control, and Communications (C3) office. The C3 office carries a critical strategic mandate: ensuring FAA managers maintain daily situational awareness and uninterrupted continuity of communications during severe national emergencies, natural disasters, or critical equipment malfunctions. Should disruptions occur, the C3 office is chartered with executing rapid disaster recovery and restoring essential communication services expeditiously. This position is remote within 2 hours drive of Washington DC. The Mid-Level Full Stack Developer focuses on building, maintaining, and modernizing critical enterprise web applications, bridging legacy on-premises systems with the Amazon Web Services (AWS) cloud. The primary objective of this role is to participate in a team effort to refactor and migrate legacy web applications and workflows from Microsoft SharePoint Subscriber Edition (On-Premises) to modern, open-source technology stacks hosted on AWS (including AWS GovCloud and AWS Outposts environments). This effort will include the use of Artificial Intelligence (AI) to refactor legacy code. Working as a member of the DevSecOps team, this role ensures all front-end and back-end code is highly performant, accessible, and robustly secure, supporting highly available mission-essential functions under a FISMA Moderate framework. This position is vital to modernizing legacy application interfaces into secure cloud architectures, remediating findings from automated security pipelines, and establishing resilient, error-tolerant workflows for continuity of operations. Requirements Bachelor's degree in a technical discipline (Computer Science, Electrical Engineering, Information Technology, or a related field). 5 Years of Experience in Full-Stack Web Application Development, with a proven track record of refactoring monolithic/legacy platforms and migrating workloads to AWS. Expertise in the following prioritized areas is required: 1. Front-End Frameworks & UI Modernization: • Three or more years of practical experience building and maintaining complex, responsive, and accessible web interfaces. • Proven experience refactoring and modernizing legacy SharePoint pages, customized Master Pages, InfoPath forms, and web parts into clean, open-source UI frameworks. • Deep understanding of modern styling and layouts (HTML5, CSS3, modern JavaScript/TypeScript) to provide superior user experiences independent of SharePoint structures. 2. Back-End Development & API Refactoring: • Strong proficiency in server-side open-source development (such as .NET Core, C#, Node.js, or Python) and designing secure, modular RESTful APIs. • Proven experience replacing proprietary SharePoint server-side Object Models (SSOM) and Client-Side Object Models (CSOM) with standard open-source API architectures. • Experience decomposing monolithic logic into microservices or serverless applications to optimize for scalability and maintainability. 3. SharePoint Decoupling, Content Migration & Databases: • Practical experience in legacy discovery and analysis, including assessing existing SharePoint site hierarchies, document libraries, lists, and complex item-level permissions. • Proven capabilities migrating custom SharePoint list data into relational database models (such as Microsoft SQL Server, PostgreSQL, or Amazon RDS) and optimizing queries. • Experience refactoring legacy SharePoint workflows (SharePoint Designer, Power Automate, or K2) into modern cloud-native workflow engines like AWS Step Functions or serverless event-driven architectures. 4. AWS Cloud Hosting & CI/CD Pipelines: • Familiarity with refactoring and optimizing legacy applications for native deployment in cloud environments, specifically AWS GovCloud and AWS Outposts architectures. • General understanding of working with CI/CD automated deployment pipelines (such as Azure DevOps, GitLab CI, or GitHub Actions) to run automated SAST/DAST security scans and deploy code. • Participate on the DevSecOps team to build out code layers with the redundancy, error-handling, and failover capabilities necessary to support continuity of operations (COOP). 5. Security, Compliance & Federated Identity: • Strong proficiency implementing strict secure coding principles (OWASP Top 10) to satisfy NIST SP 800-53 security controls within a FISMA Moderate framework and remediating findings from pipeline scans. • Experience aligning custom SharePoint permissions and AD security groups with AWS IAM, AWS IAM Identity Center (formerly SSO), and modern federated identity protocols (OAuth2, OIDC, SAML). Preferred Professional Certifications: • AWS Certified Developer (Associate) or AWS Certified Solutions Architect (Associate) • CompTIA Security+ (required within 6 months of hire to satisfy IAM-II compliance) • Professional Certifications in Front-End Methodologies (React, Angular, Vue) Location and Schedule Location : Washington, DC Schedule : 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time. Security Requirement: Public Trust Travel: 0-10% Salary: $ 110K to $114K Company Profile: Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors. For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services. Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include: Over two decades of experience across over $300 million in contract awards supporting critical FAA programs Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development. Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting. Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.
09/25/2026
Full time
Description Concept Solutions is seeking a Full Stack Developer to join a dedicated team of Information Technology (IT) professionals supporting the Federal Aviation Administration's (FAA) Command, Control, and Communications (C3) office. The C3 office carries a critical strategic mandate: ensuring FAA managers maintain daily situational awareness and uninterrupted continuity of communications during severe national emergencies, natural disasters, or critical equipment malfunctions. Should disruptions occur, the C3 office is chartered with executing rapid disaster recovery and restoring essential communication services expeditiously. This position is remote within 2 hours drive of Washington DC. The Mid-Level Full Stack Developer focuses on building, maintaining, and modernizing critical enterprise web applications, bridging legacy on-premises systems with the Amazon Web Services (AWS) cloud. The primary objective of this role is to participate in a team effort to refactor and migrate legacy web applications and workflows from Microsoft SharePoint Subscriber Edition (On-Premises) to modern, open-source technology stacks hosted on AWS (including AWS GovCloud and AWS Outposts environments). This effort will include the use of Artificial Intelligence (AI) to refactor legacy code. Working as a member of the DevSecOps team, this role ensures all front-end and back-end code is highly performant, accessible, and robustly secure, supporting highly available mission-essential functions under a FISMA Moderate framework. This position is vital to modernizing legacy application interfaces into secure cloud architectures, remediating findings from automated security pipelines, and establishing resilient, error-tolerant workflows for continuity of operations. Requirements Bachelor's degree in a technical discipline (Computer Science, Electrical Engineering, Information Technology, or a related field). 5 Years of Experience in Full-Stack Web Application Development, with a proven track record of refactoring monolithic/legacy platforms and migrating workloads to AWS. Expertise in the following prioritized areas is required: 1. Front-End Frameworks & UI Modernization: • Three or more years of practical experience building and maintaining complex, responsive, and accessible web interfaces. • Proven experience refactoring and modernizing legacy SharePoint pages, customized Master Pages, InfoPath forms, and web parts into clean, open-source UI frameworks. • Deep understanding of modern styling and layouts (HTML5, CSS3, modern JavaScript/TypeScript) to provide superior user experiences independent of SharePoint structures. 2. Back-End Development & API Refactoring: • Strong proficiency in server-side open-source development (such as .NET Core, C#, Node.js, or Python) and designing secure, modular RESTful APIs. • Proven experience replacing proprietary SharePoint server-side Object Models (SSOM) and Client-Side Object Models (CSOM) with standard open-source API architectures. • Experience decomposing monolithic logic into microservices or serverless applications to optimize for scalability and maintainability. 3. SharePoint Decoupling, Content Migration & Databases: • Practical experience in legacy discovery and analysis, including assessing existing SharePoint site hierarchies, document libraries, lists, and complex item-level permissions. • Proven capabilities migrating custom SharePoint list data into relational database models (such as Microsoft SQL Server, PostgreSQL, or Amazon RDS) and optimizing queries. • Experience refactoring legacy SharePoint workflows (SharePoint Designer, Power Automate, or K2) into modern cloud-native workflow engines like AWS Step Functions or serverless event-driven architectures. 4. AWS Cloud Hosting & CI/CD Pipelines: • Familiarity with refactoring and optimizing legacy applications for native deployment in cloud environments, specifically AWS GovCloud and AWS Outposts architectures. • General understanding of working with CI/CD automated deployment pipelines (such as Azure DevOps, GitLab CI, or GitHub Actions) to run automated SAST/DAST security scans and deploy code. • Participate on the DevSecOps team to build out code layers with the redundancy, error-handling, and failover capabilities necessary to support continuity of operations (COOP). 5. Security, Compliance & Federated Identity: • Strong proficiency implementing strict secure coding principles (OWASP Top 10) to satisfy NIST SP 800-53 security controls within a FISMA Moderate framework and remediating findings from pipeline scans. • Experience aligning custom SharePoint permissions and AD security groups with AWS IAM, AWS IAM Identity Center (formerly SSO), and modern federated identity protocols (OAuth2, OIDC, SAML). Preferred Professional Certifications: • AWS Certified Developer (Associate) or AWS Certified Solutions Architect (Associate) • CompTIA Security+ (required within 6 months of hire to satisfy IAM-II compliance) • Professional Certifications in Front-End Methodologies (React, Angular, Vue) Location and Schedule Location : Washington, DC Schedule : 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time. Security Requirement: Public Trust Travel: 0-10% Salary: $ 110K to $114K Company Profile: Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors. For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services. Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include: Over two decades of experience across over $300 million in contract awards supporting critical FAA programs Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development. Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting. Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.
Service Management Advisor - ITIL
NTT DATA Services Plano, Texas
Req ID: 384571 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Management Advisor - ITIL to join our team in Plano, Texas (US-TX), United States (US). The ITIL Service Manager oversees facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic. Responsibilities Lead large scale projects Guide others on cross-functional projects outside of their own department Leads complex service delivery processes and associated projects Manages service delivery processes in a complex service delivery environment Develops resolutions and analysis to complex problems that require the frequent use of creativity Identifies and leads continuous improvement activities in support of client or internal business processes. Basic Qualifications 8+ years of experience as a Service Manager Additional Preferences ITIL Certification CMDB (configuration management database) experience Change management, incident management and major incident management Undergraduate degree or equivalent combination of education and work experience Excellent understanding of ITIL processes and principals Excellent written and verbal skills Excellent ability to create and document process Ability to physically perform general office requirements NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $79,275 - $132,125. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
09/25/2026
Full time
Req ID: 384571 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Management Advisor - ITIL to join our team in Plano, Texas (US-TX), United States (US). The ITIL Service Manager oversees facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic. Responsibilities Lead large scale projects Guide others on cross-functional projects outside of their own department Leads complex service delivery processes and associated projects Manages service delivery processes in a complex service delivery environment Develops resolutions and analysis to complex problems that require the frequent use of creativity Identifies and leads continuous improvement activities in support of client or internal business processes. Basic Qualifications 8+ years of experience as a Service Manager Additional Preferences ITIL Certification CMDB (configuration management database) experience Change management, incident management and major incident management Undergraduate degree or equivalent combination of education and work experience Excellent understanding of ITIL processes and principals Excellent written and verbal skills Excellent ability to create and document process Ability to physically perform general office requirements NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $79,275 - $132,125. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
IT Support Engineer (Hybrid - Boston)
Xantrion Boston, Massachusetts
If you're looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT Support Engineer position. This is an on-site position that requires traveling to and working at client locations in Boston, MA. Primary Purpose and Function The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer's satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing Provide front line phone coverage, and participate in various call center groups Provide on-site assistance to clients within your local geography Provide excellent customer service to Xantrion's client base. Provide technical support as assigned for issues related to computer systems, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer satisfaction. Brief customers, as well as management, on the status of current resolution efforts. Work with third party support providers when necessary. Follow up with customers to ensure an issue has been resolved. Administration Submit semi-monthly timesheet and expense reports. Attending scheduled training and meeting sessions. Meet with your manager regularly to discuss opportunities and achievements. Service Desk Duties Ability to work a variable shift any time during Xantrion's business hours. Perform audits of customer information and systems as necessary to ensure accuracy. Take support tickets from the dispatcher. Update and schedule service tickets until issues have been resolved or further escalated. Perform other duties or special projects as assigned. Position Requirements Formal Education & Certification Bachelor's degree from a four-year university or equivalent experience (not required) Technical certificates are a plus. Knowledge & Experience Minimum of 3 years of technical support experience required On-site technical support experience preferred. Basic diagnostic and analytical skills. Basic competency in the use and troubleshooting of MS Office products. Experience using Windows 7, 10, and/or Mac OS. Basic computer literacy across both hardware and software. Ability to be proactive and able to take direction and establish ownership of issues through resolution. Personal Attributes Positive attitude. Strong written, oral, and interpersonal communication skills. Strong telephone presence with organized follow-up skills. Ability to follow established operating procedures Strong, service-oriented, customer-focused. Strong attention to detail. Experience working constructively in a team-oriented, collaborative environment. Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment. Demonstrated interpersonal skills, able to foster strong relationships internally and externally. Can follow directions, as well as apply judgment and be flexible as the situation warrants. Performance Metrics Manager and peer review of goal achievement. Coachability, willingness to work as a member of a team. Detailed ticket notes at every step of the resolution. Appropriate amount of time is correctly coded per day. Ticket queue is properly scheduled. Assigned tasks do not "fall through the cracks". Internal and external customer satisfaction scores. Ticket closure rate relative to peers. Physical Demands Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort. Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain. Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision. Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills. Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease. Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain. Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity. Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed. Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation. Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation. Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds. Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety. Company Policy and Procedure Compliance Follow and support company policies and procedures as well as all local, state, and federal laws. Always maintain confidentiality of company and customer records and information. Maintain a professional image, adhering to Xantrion's dress code. Must have an existing cell phone (running current Android or iOS). If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details. When Working Remote Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing. Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private. Must use Xantrion-provided PC and headset to execute job functions. Benefits Salary range $60K - $70K; depending on experience. 100% of medical, dental, and vision for you and your family. 401K with company match up to 4% of salary. Certification reimbursement and annual training budget. 17 Days PTO per year in addition to paid training days. Bonuses for referring new clients or employees. Equal Opportunity Employer Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, age, color, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, pregnancy, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time. We use AI to support our recruiting team, improve the candidate experiences, and allow our teams to spend more time on meaningful candidate interactions. Our use of AI is limited to administrative tasks such as organizing application information and taking or summarizing interview notes. AI does not screen, advance, or reject candidates, and it does not make hiring or any significant decisions. Applications and candidate qualifications are reviewed by our recruiting team, and all decisions about interviews, advancement, offers, and hiring are made by our recruiters and hiring managers.
09/25/2026
Full time
If you're looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT Support Engineer position. This is an on-site position that requires traveling to and working at client locations in Boston, MA. Primary Purpose and Function The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer's satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing Provide front line phone coverage, and participate in various call center groups Provide on-site assistance to clients within your local geography Provide excellent customer service to Xantrion's client base. Provide technical support as assigned for issues related to computer systems, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer satisfaction. Brief customers, as well as management, on the status of current resolution efforts. Work with third party support providers when necessary. Follow up with customers to ensure an issue has been resolved. Administration Submit semi-monthly timesheet and expense reports. Attending scheduled training and meeting sessions. Meet with your manager regularly to discuss opportunities and achievements. Service Desk Duties Ability to work a variable shift any time during Xantrion's business hours. Perform audits of customer information and systems as necessary to ensure accuracy. Take support tickets from the dispatcher. Update and schedule service tickets until issues have been resolved or further escalated. Perform other duties or special projects as assigned. Position Requirements Formal Education & Certification Bachelor's degree from a four-year university or equivalent experience (not required) Technical certificates are a plus. Knowledge & Experience Minimum of 3 years of technical support experience required On-site technical support experience preferred. Basic diagnostic and analytical skills. Basic competency in the use and troubleshooting of MS Office products. Experience using Windows 7, 10, and/or Mac OS. Basic computer literacy across both hardware and software. Ability to be proactive and able to take direction and establish ownership of issues through resolution. Personal Attributes Positive attitude. Strong written, oral, and interpersonal communication skills. Strong telephone presence with organized follow-up skills. Ability to follow established operating procedures Strong, service-oriented, customer-focused. Strong attention to detail. Experience working constructively in a team-oriented, collaborative environment. Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment. Demonstrated interpersonal skills, able to foster strong relationships internally and externally. Can follow directions, as well as apply judgment and be flexible as the situation warrants. Performance Metrics Manager and peer review of goal achievement. Coachability, willingness to work as a member of a team. Detailed ticket notes at every step of the resolution. Appropriate amount of time is correctly coded per day. Ticket queue is properly scheduled. Assigned tasks do not "fall through the cracks". Internal and external customer satisfaction scores. Ticket closure rate relative to peers. Physical Demands Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort. Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain. Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision. Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills. Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease. Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain. Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity. Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed. Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation. Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation. Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds. Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety. Company Policy and Procedure Compliance Follow and support company policies and procedures as well as all local, state, and federal laws. Always maintain confidentiality of company and customer records and information. Maintain a professional image, adhering to Xantrion's dress code. Must have an existing cell phone (running current Android or iOS). If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details. When Working Remote Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing. Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private. Must use Xantrion-provided PC and headset to execute job functions. Benefits Salary range $60K - $70K; depending on experience. 100% of medical, dental, and vision for you and your family. 401K with company match up to 4% of salary. Certification reimbursement and annual training budget. 17 Days PTO per year in addition to paid training days. Bonuses for referring new clients or employees. Equal Opportunity Employer Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, age, color, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, pregnancy, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time. We use AI to support our recruiting team, improve the candidate experiences, and allow our teams to spend more time on meaningful candidate interactions. Our use of AI is limited to administrative tasks such as organizing application information and taking or summarizing interview notes. AI does not screen, advance, or reject candidates, and it does not make hiring or any significant decisions. Applications and candidate qualifications are reviewed by our recruiting team, and all decisions about interviews, advancement, offers, and hiring are made by our recruiters and hiring managers.
IT Support Engineer (Hybrid - Fresno)
Xantrion Fresno, California
Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we invite you to explore our position! This role is hybrid, requiring onsites at client locations as needed. Shift time: 9am - 6pm Pacific-time. Work hours may vary. Primary Purpose and Function The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer's satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing Provide front line phone coverage, and participate in various call center groups Provide on-site assistance to clients within your local geography, if applicable Provide excellent customer service to Xantrion's client base. Provide technical support as assigned for issues related to computer systems, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer satisfaction. Brief customers, as well as management, on the status of current resolution efforts. Work with third party support providers when necessary. Follow up with customers to ensure an issue has been resolved. Administration Submit semi-monthly timesheet and expense reports. Attending scheduled training and meeting sessions. Meet with your manager regularly to discuss opportunities and achievements. Service Desk Duties Ability to work a variable shift any time during Xantrion's business hours. Perform audits of customer information and systems as necessary to ensure accuracy. Take support tickets from the dispatcher. Update and schedule service tickets until issues have been resolved or further escalated. Perform other duties or special projects as assigned. Position Requirements Formal Education & Certification Bachelor's degree from a four-year university or equivalent experience (not required) Technical certificates are a plus. Knowledge & Experience Minimum of 3 years of technical support experience required Some on-site technical support experience preferred. Basic diagnostic and analytical skills. Basic competency in the use and troubleshooting of MS Office products. Experience using Windows 7, 10, and/or Mac OS. Basic computer literacy across both hardware and software. Ability to be proactive and able to take direction and establish ownership of issues through resolution. Personal Attributes Positive attitude. Strong written, oral, and interpersonal communication skills. Strong telephone presence with organized follow-up skills. Ability to follow established operating procedures Strong, service-oriented, customer-focused. Strong attention to detail. Experience working constructively in a team-oriented, collaborative environment. Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment. Demonstrated interpersonal skills, able to foster strong relationships internally and externally. Can follow directions, as well as apply judgment and be flexible as the situation warrants. Performance Metrics Manager and peer review of goal achievement. Coachability, willingness to work as a member of a team. Detailed ticket notes at every step of the resolution. Appropriate amount of time is correctly coded per day. Ticket queue is properly scheduled. Assigned tasks do not "fall through the cracks". Internal and external customer satisfaction scores. Ticket closure rate relative to peers. Physical Demands Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort. Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain. Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision. Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills. Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease. Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain. Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity. Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed. Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation. Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation. Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds. Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety. Company Policy and Procedure Compliance Follow and support company policies and procedures as well as all local, state, and federal laws. Always maintain confidentiality of company and customer records and information. Maintain a professional image, adhering to Xantrion's dress code. Must have an existing cell phone (running current Android or iOS). If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details. When Working Remote Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing. Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private. Must use Xantrion-provided PC and headset to execute job functions. Benefits Salary range $60K - $65K; depending on experience. 100% of medical, dental, and vision for you and your family. 401K with company match up to 4% of salary. Certification reimbursement and annual training budget. 17 Days PTO per year in addition to paid training days. Bonuses for referring new clients or employees. Equal Opportunity Employer Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, age, color, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, pregnancy, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time. We use AI to support our recruiting team, improve the candidate experiences, and allow our teams to spend more time on meaningful candidate interactions. Our use of AI is limited to administrative tasks such as organizing application information and taking or summarizing interview notes. AI does not screen, advance, or reject candidates, and it does not make hiring or any significant decisions. Applications and candidate qualifications are reviewed by our recruiting team, and all decisions about interviews, advancement, offers, and hiring are made by our recruiters and hiring managers.
09/25/2026
Full time
Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we invite you to explore our position! This role is hybrid, requiring onsites at client locations as needed. Shift time: 9am - 6pm Pacific-time. Work hours may vary. Primary Purpose and Function The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer's satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing Provide front line phone coverage, and participate in various call center groups Provide on-site assistance to clients within your local geography, if applicable Provide excellent customer service to Xantrion's client base. Provide technical support as assigned for issues related to computer systems, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer satisfaction. Brief customers, as well as management, on the status of current resolution efforts. Work with third party support providers when necessary. Follow up with customers to ensure an issue has been resolved. Administration Submit semi-monthly timesheet and expense reports. Attending scheduled training and meeting sessions. Meet with your manager regularly to discuss opportunities and achievements. Service Desk Duties Ability to work a variable shift any time during Xantrion's business hours. Perform audits of customer information and systems as necessary to ensure accuracy. Take support tickets from the dispatcher. Update and schedule service tickets until issues have been resolved or further escalated. Perform other duties or special projects as assigned. Position Requirements Formal Education & Certification Bachelor's degree from a four-year university or equivalent experience (not required) Technical certificates are a plus. Knowledge & Experience Minimum of 3 years of technical support experience required Some on-site technical support experience preferred. Basic diagnostic and analytical skills. Basic competency in the use and troubleshooting of MS Office products. Experience using Windows 7, 10, and/or Mac OS. Basic computer literacy across both hardware and software. Ability to be proactive and able to take direction and establish ownership of issues through resolution. Personal Attributes Positive attitude. Strong written, oral, and interpersonal communication skills. Strong telephone presence with organized follow-up skills. Ability to follow established operating procedures Strong, service-oriented, customer-focused. Strong attention to detail. Experience working constructively in a team-oriented, collaborative environment. Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment. Demonstrated interpersonal skills, able to foster strong relationships internally and externally. Can follow directions, as well as apply judgment and be flexible as the situation warrants. Performance Metrics Manager and peer review of goal achievement. Coachability, willingness to work as a member of a team. Detailed ticket notes at every step of the resolution. Appropriate amount of time is correctly coded per day. Ticket queue is properly scheduled. Assigned tasks do not "fall through the cracks". Internal and external customer satisfaction scores. Ticket closure rate relative to peers. Physical Demands Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort. Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain. Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision. Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills. Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease. Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain. Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity. Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed. Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation. Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation. Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds. Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety. Company Policy and Procedure Compliance Follow and support company policies and procedures as well as all local, state, and federal laws. Always maintain confidentiality of company and customer records and information. Maintain a professional image, adhering to Xantrion's dress code. Must have an existing cell phone (running current Android or iOS). If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details. When Working Remote Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing. Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private. Must use Xantrion-provided PC and headset to execute job functions. Benefits Salary range $60K - $65K; depending on experience. 100% of medical, dental, and vision for you and your family. 401K with company match up to 4% of salary. Certification reimbursement and annual training budget. 17 Days PTO per year in addition to paid training days. Bonuses for referring new clients or employees. Equal Opportunity Employer Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, age, color, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, pregnancy, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time. We use AI to support our recruiting team, improve the candidate experiences, and allow our teams to spend more time on meaningful candidate interactions. Our use of AI is limited to administrative tasks such as organizing application information and taking or summarizing interview notes. AI does not screen, advance, or reject candidates, and it does not make hiring or any significant decisions. Applications and candidate qualifications are reviewed by our recruiting team, and all decisions about interviews, advancement, offers, and hiring are made by our recruiters and hiring managers.
Customer Program Management Analyst
Celestica International LP Remote, Oregon
Req ID: 137601 Remote Position: Yes Region: Americas Country: USA Summary Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service. Detailed Description Performs tasks such as, but not limited to, the following: Participates as a member of a customer focus team and acts as an interface between customers and the team. Receives, reviews and monitors status of customer orders. Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s). Communicates customer requirements and issues in production meetings. Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer. Maintains issues, complaints and corrective action requests for reporting purposes. Enters data into database ensuring root cause is reached and issue is closed. Troubleshoots return issues. Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff. Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports. Analyzes issues and problems to determine trends. Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests. Assists more experienced team members in the preparation of new product, qualification and service quotes. Tracks project and billing and communicates status to team and customer. Knowledge/Skills/Competencies Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics. Knowledge of the business issues associated with manufacturing. Knowledge of customer contracts and terms. Excellent customer contact, negotiation and problem resolution skills. Good presentation, database management and computer skills. Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint. Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy. Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines. Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers Physical Demands Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Above demands are carried out within the local existing Health and Safety guidelines Salary The stated range includes Base Salary and target Short-Term Incentive (STI) compensation only. A comprehensive benefits package is offered in addition to this range. The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: $61K-81K base Typical Experience Two to Four years relevant experience Typical Education Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. Educational Requirements may vary by Geography Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. COMPANY OVERVIEW: Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages. Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC): ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions. CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth. Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
09/25/2026
Full time
Req ID: 137601 Remote Position: Yes Region: Americas Country: USA Summary Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service. Detailed Description Performs tasks such as, but not limited to, the following: Participates as a member of a customer focus team and acts as an interface between customers and the team. Receives, reviews and monitors status of customer orders. Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s). Communicates customer requirements and issues in production meetings. Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer. Maintains issues, complaints and corrective action requests for reporting purposes. Enters data into database ensuring root cause is reached and issue is closed. Troubleshoots return issues. Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff. Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports. Analyzes issues and problems to determine trends. Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests. Assists more experienced team members in the preparation of new product, qualification and service quotes. Tracks project and billing and communicates status to team and customer. Knowledge/Skills/Competencies Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics. Knowledge of the business issues associated with manufacturing. Knowledge of customer contracts and terms. Excellent customer contact, negotiation and problem resolution skills. Good presentation, database management and computer skills. Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint. Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy. Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines. Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers Physical Demands Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Above demands are carried out within the local existing Health and Safety guidelines Salary The stated range includes Base Salary and target Short-Term Incentive (STI) compensation only. A comprehensive benefits package is offered in addition to this range. The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: $61K-81K base Typical Experience Two to Four years relevant experience Typical Education Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. Educational Requirements may vary by Geography Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. COMPANY OVERVIEW: Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages. Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC): ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions. CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth. Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
SAP Sales and Distribution Team Lead
American Honda Motor Co., Inc. Greensboro, North Carolina
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Team Lead - SAP Sales and Distribution supports enterprise SAP solutions for AHM's Enterprise system services by serving as the functional lead and subject matter expert for SAP SD and related logistics processes. This role partners with business and IT stakeholders to translate requirements into scalable SAP solutions, supports Honda AHM's transition from SAP ECC to SAP S/4 HANA, and ensures reliable delivery of projects, enhancements, production support, compliance activities, and post-go-live stabilization. The candidate must have participated in at least one full-cycle SAP S/4HANA implementation and must bring demonstrated team lead experience. Key Accountabilities SAP SD Functional Leadership: Serve as functional lead and SME between AHM's enterprise system business stakeholders and IT for SAP Sales and Distribution processes. Lead requirements gathering, facilitate business workshops, validate functional designs and specifications, review UAT plans and results, coordinate change control, approve transports as appropriate, and support post-go-live stabilization for SAP SD, Logistics Execution, WM/EWM, and related processes. Manage hands-on configuration for Order-to-Cash and related business processes, including serialized equipment, material classification, pricing and condition technique, material listing and exclusion, sales contracts, credit management, ATP, and third-party order processing. SAP ECC to S/4HANA Transformation: Support Honda AHM's SAP S/4 HANA transformation by contributing to Fit-to-Standard workshops, S/4 HANA SD simplification review, Fiori application adoption, embedded analytics, SAP Activate methodology, cutover planning, data migration, testing, and hyper care readiness. Production Support and Enhancements: Partner with internal teams and external vendors to maintain stable production operations. Monitor incidents, coordinate timely resolution against SLAs, prioritize enhancement requests with business points of contact, and ensure delivery commitments are tracked through completion. Center of Excellence and Compliance: Support SAP Center of Excellence activities, including user onboarding and access requests, SOX ITGC and ITAC procedures, internal and external audit support, process documentation, change request validation, production transport review, privileged access monitoring, and knowledge transfer. Integration and Technical Coordination: Provide functional leadership for integration topics involving IDocs, ALE, EDI transactions such as 850, 855, 856, and 810, APIs, middleware, SAP BTP concepts, RICEF development lifecycle, debugging support, troubleshooting, and batch job processing. Qualifications, skills and experience Education: Must have a college level Bachelor's degree preferably in Computer Sc / Information Technology / Data Analytics/ Data Science / Electronics or a related STEM field of study Minimum relevant work experience in the industry: At least 8 or more years of SAP SD experience • Strong SAP SD configuration and Order-to-Cash process knowledge, including sales orders, pricing, delivery, billing, returns, ATP, credit management, and contracts. • Working knowledge of SD integration with MM, LE, WM/EWM, FI/CO, third-party logistics systems, and related master data. • Understanding IDocs, ALE, EDI, APIs, middleware, SAP BTP concepts, RICEF lifecycle, debugging support, and batch jobs. Participation in at least one full-cycle SAP S/4 HANA implementation. • Hands-on participation in at least one full-cycle SAP S/4 HANA implementation, including design, testing, cutover, go-live, and hyper care. At least 5 or more years of project management, team lead, and cross-functional stakeholder management experience. • Proven experience leading teams, mentoring team members, managing priorities, and communicating status, risks, and issues. • Experience with requirements gathering, functional specifications, SIT, UAT, change control, SOX controls, incident management, and production support. Experience with SAP full-cycle implementations, production support, and post-go-live stabilization. • Proven leadership of medium-size teams, including coaching, mentoring, work planning, and delivery accountability. • Strong understanding of project management principles, Honda IT Project Management Methodology, quality management, incident management, and problem management. • Strong business case analysis, problem-solving, root cause analysis, written communication, presentation, and stakeholder engagement skills. Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
09/25/2026
Full time
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Team Lead - SAP Sales and Distribution supports enterprise SAP solutions for AHM's Enterprise system services by serving as the functional lead and subject matter expert for SAP SD and related logistics processes. This role partners with business and IT stakeholders to translate requirements into scalable SAP solutions, supports Honda AHM's transition from SAP ECC to SAP S/4 HANA, and ensures reliable delivery of projects, enhancements, production support, compliance activities, and post-go-live stabilization. The candidate must have participated in at least one full-cycle SAP S/4HANA implementation and must bring demonstrated team lead experience. Key Accountabilities SAP SD Functional Leadership: Serve as functional lead and SME between AHM's enterprise system business stakeholders and IT for SAP Sales and Distribution processes. Lead requirements gathering, facilitate business workshops, validate functional designs and specifications, review UAT plans and results, coordinate change control, approve transports as appropriate, and support post-go-live stabilization for SAP SD, Logistics Execution, WM/EWM, and related processes. Manage hands-on configuration for Order-to-Cash and related business processes, including serialized equipment, material classification, pricing and condition technique, material listing and exclusion, sales contracts, credit management, ATP, and third-party order processing. SAP ECC to S/4HANA Transformation: Support Honda AHM's SAP S/4 HANA transformation by contributing to Fit-to-Standard workshops, S/4 HANA SD simplification review, Fiori application adoption, embedded analytics, SAP Activate methodology, cutover planning, data migration, testing, and hyper care readiness. Production Support and Enhancements: Partner with internal teams and external vendors to maintain stable production operations. Monitor incidents, coordinate timely resolution against SLAs, prioritize enhancement requests with business points of contact, and ensure delivery commitments are tracked through completion. Center of Excellence and Compliance: Support SAP Center of Excellence activities, including user onboarding and access requests, SOX ITGC and ITAC procedures, internal and external audit support, process documentation, change request validation, production transport review, privileged access monitoring, and knowledge transfer. Integration and Technical Coordination: Provide functional leadership for integration topics involving IDocs, ALE, EDI transactions such as 850, 855, 856, and 810, APIs, middleware, SAP BTP concepts, RICEF development lifecycle, debugging support, troubleshooting, and batch job processing. Qualifications, skills and experience Education: Must have a college level Bachelor's degree preferably in Computer Sc / Information Technology / Data Analytics/ Data Science / Electronics or a related STEM field of study Minimum relevant work experience in the industry: At least 8 or more years of SAP SD experience • Strong SAP SD configuration and Order-to-Cash process knowledge, including sales orders, pricing, delivery, billing, returns, ATP, credit management, and contracts. • Working knowledge of SD integration with MM, LE, WM/EWM, FI/CO, third-party logistics systems, and related master data. • Understanding IDocs, ALE, EDI, APIs, middleware, SAP BTP concepts, RICEF lifecycle, debugging support, and batch jobs. Participation in at least one full-cycle SAP S/4 HANA implementation. • Hands-on participation in at least one full-cycle SAP S/4 HANA implementation, including design, testing, cutover, go-live, and hyper care. At least 5 or more years of project management, team lead, and cross-functional stakeholder management experience. • Proven experience leading teams, mentoring team members, managing priorities, and communicating status, risks, and issues. • Experience with requirements gathering, functional specifications, SIT, UAT, change control, SOX controls, incident management, and production support. Experience with SAP full-cycle implementations, production support, and post-go-live stabilization. • Proven leadership of medium-size teams, including coaching, mentoring, work planning, and delivery accountability. • Strong understanding of project management principles, Honda IT Project Management Methodology, quality management, incident management, and problem management. • Strong business case analysis, problem-solving, root cause analysis, written communication, presentation, and stakeholder engagement skills. Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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