Position Summary Seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer-focused, technically strong, and comfortable working in a fast-paced support environment. Key Responsibilities Provide technical support for laptops, desktops, mobile devices, peripherals, and applications. Monitor and respond to help desk tickets while meeting SLA requirements. Perform PC imaging, builds, deployments, and equipment refreshes. Handle installs, moves, adds, and changes (IMAC) for end users. Support conference room and office technology needs. Assist with hardware setup, equipment moves, cable management, and workstation configurations. Participate in desktop-related projects under the guidance of senior team members. Troubleshoot hardware, software, and mobile device issues. Required Qualifications 2+ years of IT support or desktop support experience. Experience supporting: Windows desktops and laptops Mobile devices End-user applications Hardware and peripherals Strong customer service and communication skills. Basic understanding of IT security principles. Basic understanding of ITIL / ITSM processes. Associate degree or equivalent experience. Technical Skills Desktop and endpoint support PC builds and deployments Hardware troubleshooting Mobile device support Ticketing systems and incident management Mobile Device Management (MDM) Preferred Qualifications A+ Certification Microsoft Certifications ITIL Foundations Apple Certified Support Professional Experience with: Jamf MobileIron Apple devices and macOS support Physical Requirements Ability to lift up to 50 lbs. Comfortable crawling, kneeling, climbing ladders, pulling cable, and performing hands-on equipment installations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/24/2026
Full time
Position Summary Seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer-focused, technically strong, and comfortable working in a fast-paced support environment. Key Responsibilities Provide technical support for laptops, desktops, mobile devices, peripherals, and applications. Monitor and respond to help desk tickets while meeting SLA requirements. Perform PC imaging, builds, deployments, and equipment refreshes. Handle installs, moves, adds, and changes (IMAC) for end users. Support conference room and office technology needs. Assist with hardware setup, equipment moves, cable management, and workstation configurations. Participate in desktop-related projects under the guidance of senior team members. Troubleshoot hardware, software, and mobile device issues. Required Qualifications 2+ years of IT support or desktop support experience. Experience supporting: Windows desktops and laptops Mobile devices End-user applications Hardware and peripherals Strong customer service and communication skills. Basic understanding of IT security principles. Basic understanding of ITIL / ITSM processes. Associate degree or equivalent experience. Technical Skills Desktop and endpoint support PC builds and deployments Hardware troubleshooting Mobile device support Ticketing systems and incident management Mobile Device Management (MDM) Preferred Qualifications A+ Certification Microsoft Certifications ITIL Foundations Apple Certified Support Professional Experience with: Jamf MobileIron Apple devices and macOS support Physical Requirements Ability to lift up to 50 lbs. Comfortable crawling, kneeling, climbing ladders, pulling cable, and performing hands-on equipment installations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support. Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process. Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems. Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users. Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements. Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations. Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues. Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed. Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations. Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department. Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements. Create, modify, and manage user, computer, and group accounts within Active Directory. Administer and maintain Office 365 mail flow rules and related email configurations. Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings. Provide technical support for various company software applications and business systems. Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency. Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives. Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software. Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs. Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions. Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership. Skills Requirements: High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting). Excellent written and verbal communication, interpersonal, and organizational skills. Motivation to continue to grow in knowledge and skills. Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team. Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint. Take on a customer service role providing support to Associates. Ability to effectively analyze typical computer problems. Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks. Effective at communicating technical information to associates via telephone, email, written documents or in person. Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers. Education and/or Experience Requirements: High School Diploma or GED Previous experience as an IT Support Specialist. A+ Certification, Network + Certification. Physical Requirements: Regularly required to sit for extended periods, with occasional standing and walking throughout the workday. Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools. Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment. Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds. Ability to perform repetitive motions, including typing and mouse use, for extended periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence. Ability to work in a standard office environment with moderate noise levels. As a member of our team, you will enjoy: Medical: PPO options Dental: PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Pay Range: $26.00- $32.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply.
09/24/2026
Full time
About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support. Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process. Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems. Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users. Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements. Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations. Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues. Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed. Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations. Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department. Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements. Create, modify, and manage user, computer, and group accounts within Active Directory. Administer and maintain Office 365 mail flow rules and related email configurations. Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings. Provide technical support for various company software applications and business systems. Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency. Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives. Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software. Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs. Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions. Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership. Skills Requirements: High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting). Excellent written and verbal communication, interpersonal, and organizational skills. Motivation to continue to grow in knowledge and skills. Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team. Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint. Take on a customer service role providing support to Associates. Ability to effectively analyze typical computer problems. Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks. Effective at communicating technical information to associates via telephone, email, written documents or in person. Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers. Education and/or Experience Requirements: High School Diploma or GED Previous experience as an IT Support Specialist. A+ Certification, Network + Certification. Physical Requirements: Regularly required to sit for extended periods, with occasional standing and walking throughout the workday. Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools. Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment. Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds. Ability to perform repetitive motions, including typing and mouse use, for extended periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence. Ability to work in a standard office environment with moderate noise levels. As a member of our team, you will enjoy: Medical: PPO options Dental: PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Pay Range: $26.00- $32.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply.
Job DescriptionJob Description MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2. Senior Microsoft Windows Field Deployment Technician Salary: $65,000 - $70,000 annually with full benefits As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and updates, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have: 5 years' experience in imaging, installing computer equipment, and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment, with each item weighing up to 50 pounds, with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus, transporting equipment to various office buildings, and frequently stoop, crouch, and reach to set up/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e., laptops, desktops, and printers), refresh, upgrade, and deployment projects, as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining and troubleshooting a wide variety of systems and networks, including high-availability systems Knowledge of debugging protocols and processes, and the ability to work independently while providing excellent customer service Bachelor's degree in computer science, Information Systems, Information Technology, or equivalent, and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
09/23/2026
Full time
Job DescriptionJob Description MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2. Senior Microsoft Windows Field Deployment Technician Salary: $65,000 - $70,000 annually with full benefits As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and updates, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have: 5 years' experience in imaging, installing computer equipment, and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment, with each item weighing up to 50 pounds, with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus, transporting equipment to various office buildings, and frequently stoop, crouch, and reach to set up/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e., laptops, desktops, and printers), refresh, upgrade, and deployment projects, as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining and troubleshooting a wide variety of systems and networks, including high-availability systems Knowledge of debugging protocols and processes, and the ability to work independently while providing excellent customer service Bachelor's degree in computer science, Information Systems, Information Technology, or equivalent, and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Job DescriptionJob Description IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY Position Summary We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems. Key Responsibilities Provide first-level technical support via phone, email, remote support, and in-person assistance. Diagnose and resolve hardware, software, printer, and network connectivity issues. Install, configure, and maintain desktop computers, laptops, peripherals, and business applications. Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues. Create, prioritize, update, and close support tickets within the organization's ticketing system. Maintain accurate documentation, knowledge base articles, and IT asset inventories. Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications. Provide end-user training on software, security awareness, and IT best practices. Escalate complex technical issues to senior IT staff when appropriate. Maintain a high level of customer service while meeting established service level expectations. Perform other duties as assigned. QualificationsEducation High school diploma or equivalent required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Experience Previous Help Desk, Desktop Support, or Technical Support experience preferred. Experience supporting Windows environments and Microsoft Office applications. Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred. Preferred Certifications CompTIA A+ Microsoft Certified Professional (MCP) or equivalent Other relevant IT certifications are a plus. Required Knowledge, Skills & Abilities Strong troubleshooting and analytical problem-solving skills. Working knowledge of Windows, macOS, and basic Linux environments. Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity. Experience supporting printers, mobile devices, and desktop peripherals. Excellent verbal and written communication skills. Strong customer service skills with the ability to explain technical concepts to non-technical users. Ability to prioritize multiple support requests in a fast-paced environment. Strong organizational skills and attention to detail. Ability to work independently and collaboratively within an IT team. Physical Requirements This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use. Work Environment Primarily an indoor office or multi-site business environment. Occasional exposure to equipment rooms, confined spaces, or elevated temperatures. Local travel between facilities may be required. Equal Opportunity Employer We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.
09/23/2026
Full time
Job DescriptionJob Description IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY Position Summary We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems. Key Responsibilities Provide first-level technical support via phone, email, remote support, and in-person assistance. Diagnose and resolve hardware, software, printer, and network connectivity issues. Install, configure, and maintain desktop computers, laptops, peripherals, and business applications. Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues. Create, prioritize, update, and close support tickets within the organization's ticketing system. Maintain accurate documentation, knowledge base articles, and IT asset inventories. Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications. Provide end-user training on software, security awareness, and IT best practices. Escalate complex technical issues to senior IT staff when appropriate. Maintain a high level of customer service while meeting established service level expectations. Perform other duties as assigned. QualificationsEducation High school diploma or equivalent required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Experience Previous Help Desk, Desktop Support, or Technical Support experience preferred. Experience supporting Windows environments and Microsoft Office applications. Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred. Preferred Certifications CompTIA A+ Microsoft Certified Professional (MCP) or equivalent Other relevant IT certifications are a plus. Required Knowledge, Skills & Abilities Strong troubleshooting and analytical problem-solving skills. Working knowledge of Windows, macOS, and basic Linux environments. Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity. Experience supporting printers, mobile devices, and desktop peripherals. Excellent verbal and written communication skills. Strong customer service skills with the ability to explain technical concepts to non-technical users. Ability to prioritize multiple support requests in a fast-paced environment. Strong organizational skills and attention to detail. Ability to work independently and collaboratively within an IT team. Physical Requirements This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use. Work Environment Primarily an indoor office or multi-site business environment. Occasional exposure to equipment rooms, confined spaces, or elevated temperatures. Local travel between facilities may be required. Equal Opportunity Employer We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.
Job DescriptionJob Description IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY Position Summary We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems. Key Responsibilities Provide first-level technical support via phone, email, remote support, and in-person assistance. Diagnose and resolve hardware, software, printer, and network connectivity issues. Install, configure, and maintain desktop computers, laptops, peripherals, and business applications. Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues. Create, prioritize, update, and close support tickets within the organization's ticketing system. Maintain accurate documentation, knowledge base articles, and IT asset inventories. Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications. Provide end-user training on software, security awareness, and IT best practices. Escalate complex technical issues to senior IT staff when appropriate. Maintain a high level of customer service while meeting established service level expectations. Perform other duties as assigned. QualificationsEducation High school diploma or equivalent required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Experience Previous Help Desk, Desktop Support, or Technical Support experience preferred. Experience supporting Windows environments and Microsoft Office applications. Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred. Preferred Certifications CompTIA A+ Microsoft Certified Professional (MCP) or equivalent Other relevant IT certifications are a plus. Required Knowledge, Skills & Abilities Strong troubleshooting and analytical problem-solving skills. Working knowledge of Windows, macOS, and basic Linux environments. Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity. Experience supporting printers, mobile devices, and desktop peripherals. Excellent verbal and written communication skills. Strong customer service skills with the ability to explain technical concepts to non-technical users. Ability to prioritize multiple support requests in a fast-paced environment. Strong organizational skills and attention to detail. Ability to work independently and collaboratively within an IT team. Physical Requirements This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use. Work Environment Primarily an indoor office or multi-site business environment. Occasional exposure to equipment rooms, confined spaces, or elevated temperatures. Local travel between facilities may be required. Equal Opportunity Employer We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.
09/23/2026
Full time
Job DescriptionJob Description IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY Position Summary We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems. Key Responsibilities Provide first-level technical support via phone, email, remote support, and in-person assistance. Diagnose and resolve hardware, software, printer, and network connectivity issues. Install, configure, and maintain desktop computers, laptops, peripherals, and business applications. Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues. Create, prioritize, update, and close support tickets within the organization's ticketing system. Maintain accurate documentation, knowledge base articles, and IT asset inventories. Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications. Provide end-user training on software, security awareness, and IT best practices. Escalate complex technical issues to senior IT staff when appropriate. Maintain a high level of customer service while meeting established service level expectations. Perform other duties as assigned. QualificationsEducation High school diploma or equivalent required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Experience Previous Help Desk, Desktop Support, or Technical Support experience preferred. Experience supporting Windows environments and Microsoft Office applications. Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred. Preferred Certifications CompTIA A+ Microsoft Certified Professional (MCP) or equivalent Other relevant IT certifications are a plus. Required Knowledge, Skills & Abilities Strong troubleshooting and analytical problem-solving skills. Working knowledge of Windows, macOS, and basic Linux environments. Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity. Experience supporting printers, mobile devices, and desktop peripherals. Excellent verbal and written communication skills. Strong customer service skills with the ability to explain technical concepts to non-technical users. Ability to prioritize multiple support requests in a fast-paced environment. Strong organizational skills and attention to detail. Ability to work independently and collaboratively within an IT team. Physical Requirements This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use. Work Environment Primarily an indoor office or multi-site business environment. Occasional exposure to equipment rooms, confined spaces, or elevated temperatures. Local travel between facilities may be required. Equal Opportunity Employer We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.
TD Synnex seeks a Field Technician to support clients across the Bay Area. You'll install, configure, and maintain hardware, software, and networks while troubleshooting complex issues on-site and remotely. Partnering closely with engineers and project teams, you'll assist with deployments, upgrades, and system rollouts. Our culture of innovation and collaboration empowers you to share ideas, learn continuously, and grow your career while delivering outstanding customer service and reliable, secure technology solutions. Responsibilities Install, configure, and maintain IT hardware, software, and network devices at client sites Troubleshoot and resolve technical issues for end users on-site and remotely Perform routine system checks, updates, and preventive maintenance to ensure uptime Document incidents, resolutions, and asset changes in ticketing and inventory systems Assist with deployments, upgrades, and rollouts of new software and equipment Collaborate with engineers and project teams to support implementation plans Train end users on new systems, tools, and best practices Adhere to security, safety, and quality standards while working in the field Provide timely, professional customer service and clear technical communication Participate in an on-call or rotating support schedule as needed Required Skills Hardware installation and configuration Windows and mac OS administration Basic networking (TCP/IP, DHCP, DNS) Router and switch configuration Wireless network setup and troubleshooting Ticketing and ITSM tools (e.g., Service Now, Jira) Desktop and laptop imaging and deployment Peripheral and printer support Remote support tools (RDP, VPN) Technical documentation and reporting
09/23/2026
Full time
TD Synnex seeks a Field Technician to support clients across the Bay Area. You'll install, configure, and maintain hardware, software, and networks while troubleshooting complex issues on-site and remotely. Partnering closely with engineers and project teams, you'll assist with deployments, upgrades, and system rollouts. Our culture of innovation and collaboration empowers you to share ideas, learn continuously, and grow your career while delivering outstanding customer service and reliable, secure technology solutions. Responsibilities Install, configure, and maintain IT hardware, software, and network devices at client sites Troubleshoot and resolve technical issues for end users on-site and remotely Perform routine system checks, updates, and preventive maintenance to ensure uptime Document incidents, resolutions, and asset changes in ticketing and inventory systems Assist with deployments, upgrades, and rollouts of new software and equipment Collaborate with engineers and project teams to support implementation plans Train end users on new systems, tools, and best practices Adhere to security, safety, and quality standards while working in the field Provide timely, professional customer service and clear technical communication Participate in an on-call or rotating support schedule as needed Required Skills Hardware installation and configuration Windows and mac OS administration Basic networking (TCP/IP, DHCP, DNS) Router and switch configuration Wireless network setup and troubleshooting Ticketing and ITSM tools (e.g., Service Now, Jira) Desktop and laptop imaging and deployment Peripheral and printer support Remote support tools (RDP, VPN) Technical documentation and reporting
TD Synnex seeks a Field Technician to support clients across the Bay Area. You'll install, configure, and maintain hardware, software, and networks while troubleshooting complex issues on-site and remotely. Partnering closely with engineers and project teams, you'll assist with deployments, upgrades, and system rollouts. Our culture of innovation and collaboration empowers you to share ideas, learn continuously, and grow your career while delivering outstanding customer service and reliable, secure technology solutions. Responsibilities Install, configure, and maintain IT hardware, software, and network devices at client sites Troubleshoot and resolve technical issues for end users on-site and remotely Perform routine system checks, updates, and preventive maintenance to ensure uptime Document incidents, resolutions, and asset changes in ticketing and inventory systems Assist with deployments, upgrades, and rollouts of new software and equipment Collaborate with engineers and project teams to support implementation plans Train end users on new systems, tools, and best practices Adhere to security, safety, and quality standards while working in the field Provide timely, professional customer service and clear technical communication Participate in an on-call or rotating support schedule as needed Required Skills Hardware installation and configuration Windows and mac OS administration Basic networking (TCP/IP, DHCP, DNS) Router and switch configuration Wireless network setup and troubleshooting Ticketing and ITSM tools (e.g., Service Now, Jira) Desktop and laptop imaging and deployment Peripheral and printer support Remote support tools (RDP, VPN) Technical documentation and reporting
09/23/2026
Full time
TD Synnex seeks a Field Technician to support clients across the Bay Area. You'll install, configure, and maintain hardware, software, and networks while troubleshooting complex issues on-site and remotely. Partnering closely with engineers and project teams, you'll assist with deployments, upgrades, and system rollouts. Our culture of innovation and collaboration empowers you to share ideas, learn continuously, and grow your career while delivering outstanding customer service and reliable, secure technology solutions. Responsibilities Install, configure, and maintain IT hardware, software, and network devices at client sites Troubleshoot and resolve technical issues for end users on-site and remotely Perform routine system checks, updates, and preventive maintenance to ensure uptime Document incidents, resolutions, and asset changes in ticketing and inventory systems Assist with deployments, upgrades, and rollouts of new software and equipment Collaborate with engineers and project teams to support implementation plans Train end users on new systems, tools, and best practices Adhere to security, safety, and quality standards while working in the field Provide timely, professional customer service and clear technical communication Participate in an on-call or rotating support schedule as needed Required Skills Hardware installation and configuration Windows and mac OS administration Basic networking (TCP/IP, DHCP, DNS) Router and switch configuration Wireless network setup and troubleshooting Ticketing and ITSM tools (e.g., Service Now, Jira) Desktop and laptop imaging and deployment Peripheral and printer support Remote support tools (RDP, VPN) Technical documentation and reporting
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/23/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Experis, a ManpowerGroup company, is seeking a Hardware Technician to support professional, scientific, and technical services clients. In this on-site role, you will install, configure, and maintain desktops, laptops, and peripherals; perform diagnostics, repairs, and component replacements; and support imaging, deployment, and asset tracking. You will resolve hardware incidents, follow security and safety standards, and collaborate with project teams on rollouts and refreshes. Experis offers exposure to cutting-edge technology, Fortune 500 clients, and opportunities for certifications and professional growth. Responsibilities Install, configure, and upgrade desktops, laptops, and peripheral hardware for client environments Perform hardware diagnostics, troubleshooting, and repairs to minimize downtime Support installation and replacement of components such as memory, drives, and network cards Execute imaging, deployment, and asset tagging processes following Experis standards Document work performed, configurations, and inventory updates accurately Collaborate with engineers and project teams on rollouts, migrations, and refresh projects Provide on-site end-user support, addressing hardware-related service tickets Follow security, ESD, and safety procedures when handling devices and infrastructure Coordinate with vendors for hardware returns, warranty service, and parts procurement Contribute to continuous improvement of deployment and support processes Required Skills PC hardware installation Hardware troubleshooting Desktop and laptop repair Peripheral devices setup Device imaging and deployment Operating systems installation Basic networking (TCP/IP, switches, cabling) Ticketing systems (Service Now, Jira, etc.) Inventory and asset management Technical documentation
09/22/2026
Full time
Experis, a ManpowerGroup company, is seeking a Hardware Technician to support professional, scientific, and technical services clients. In this on-site role, you will install, configure, and maintain desktops, laptops, and peripherals; perform diagnostics, repairs, and component replacements; and support imaging, deployment, and asset tracking. You will resolve hardware incidents, follow security and safety standards, and collaborate with project teams on rollouts and refreshes. Experis offers exposure to cutting-edge technology, Fortune 500 clients, and opportunities for certifications and professional growth. Responsibilities Install, configure, and upgrade desktops, laptops, and peripheral hardware for client environments Perform hardware diagnostics, troubleshooting, and repairs to minimize downtime Support installation and replacement of components such as memory, drives, and network cards Execute imaging, deployment, and asset tagging processes following Experis standards Document work performed, configurations, and inventory updates accurately Collaborate with engineers and project teams on rollouts, migrations, and refresh projects Provide on-site end-user support, addressing hardware-related service tickets Follow security, ESD, and safety procedures when handling devices and infrastructure Coordinate with vendors for hardware returns, warranty service, and parts procurement Contribute to continuous improvement of deployment and support processes Required Skills PC hardware installation Hardware troubleshooting Desktop and laptop repair Peripheral devices setup Device imaging and deployment Operating systems installation Basic networking (TCP/IP, switches, cabling) Ticketing systems (Service Now, Jira, etc.) Inventory and asset management Technical documentation
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/15/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/15/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description JOB SUMMARY: ICT Systems Technician - Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution's ticketing system, by phone, and walk-ins, ensuring timely issue resolution. In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times. The job is located in Waterbury, CT. Compensation: $45,000/annually; $21.64/hour ESSENTIAL FUNCTIONS: Provide support to Staff on all supported software platforms. Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs. Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise. Respond to and log all tech support requests in our ticketing system to track maintenance needs and volume. Set up and break down computer labs in the academic buildings, offices, and residence halls. Responsible for installing and configuring new devices, adding these devices to an Active Directory Domain and/or Azure Autopilot. Install and configure desktop software as needed. Manage Antivirus software and assist users with applications and troubleshooting hardware. Provide technical assistance and/or training to staff, faculty, or students in using the audio/visual equipment for events in the classrooms and public spaces. Maintain, inventory, suggest repair, storage, or replacement of equipment. Communicate with staff, faculty, and students regarding technology and scheduling needs and problems. Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook. Assume other responsibilities as reasonably requested by staff, faculty, and students. Performs related work as required or as delegated by supervisor(s). ADDITIONAL RESPONSIBILITIES: This position requires a flexible schedule with scheduled evening and weekend hours to meet the operational needs of the ICT Office. Ability to travel between our Campus and downtown Waterbury locations. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS A bachelor's degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor's degree. Preferred 1-2 years of successful work experience in an ICT department. Experience in an institution of higher education is preferred but not required. Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations. Team-oriented and skilled in working within a collaborative environment. Ability to repair Windows and iOS-based computer systems. Proficiency in desktop operating systems for Windows and iOS. Knowledge of Microsoft Office applications as well as Office 365 / Azure. Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines. Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude. Excellent analytical and problem-solving skills. Excellent verbal and written communication skills. Must have the necessary training and experience to successfully perform the essential duties of the role. Must be able to lift and carry 20+ pounds. Mon - Fri (Rotation)
09/15/2026
Full time
Job Description Job Description JOB SUMMARY: ICT Systems Technician - Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution's ticketing system, by phone, and walk-ins, ensuring timely issue resolution. In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times. The job is located in Waterbury, CT. Compensation: $45,000/annually; $21.64/hour ESSENTIAL FUNCTIONS: Provide support to Staff on all supported software platforms. Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs. Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise. Respond to and log all tech support requests in our ticketing system to track maintenance needs and volume. Set up and break down computer labs in the academic buildings, offices, and residence halls. Responsible for installing and configuring new devices, adding these devices to an Active Directory Domain and/or Azure Autopilot. Install and configure desktop software as needed. Manage Antivirus software and assist users with applications and troubleshooting hardware. Provide technical assistance and/or training to staff, faculty, or students in using the audio/visual equipment for events in the classrooms and public spaces. Maintain, inventory, suggest repair, storage, or replacement of equipment. Communicate with staff, faculty, and students regarding technology and scheduling needs and problems. Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook. Assume other responsibilities as reasonably requested by staff, faculty, and students. Performs related work as required or as delegated by supervisor(s). ADDITIONAL RESPONSIBILITIES: This position requires a flexible schedule with scheduled evening and weekend hours to meet the operational needs of the ICT Office. Ability to travel between our Campus and downtown Waterbury locations. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS A bachelor's degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor's degree. Preferred 1-2 years of successful work experience in an ICT department. Experience in an institution of higher education is preferred but not required. Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations. Team-oriented and skilled in working within a collaborative environment. Ability to repair Windows and iOS-based computer systems. Proficiency in desktop operating systems for Windows and iOS. Knowledge of Microsoft Office applications as well as Office 365 / Azure. Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines. Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude. Excellent analytical and problem-solving skills. Excellent verbal and written communication skills. Must have the necessary training and experience to successfully perform the essential duties of the role. Must be able to lift and carry 20+ pounds. Mon - Fri (Rotation)
Koozie Group, a leader in promotional products manufacturing, is seeking a Facility Support & Desktop Technician to keep our on-site technology and facility IT running smoothly. In this role, you'll provide hands-on desktop and hardware support, maintain printers and peripherals on the production floor, and respond quickly to user tickets to minimize downtime. You'll assist with device setup, imaging, and asset tracking while supporting basic network connectivity. Working closely with operations and IT, you'll help ensure a safe, efficient, and reliable environment that supports continuous improvement. Responsibilities Provide on-site desktop, laptop, and peripheral support for office and production staff Troubleshoot hardware, software, and basic network connectivity issues Install, configure, and image workstations and mobile devices Support printers, scanners, and labelers used on the manufacturing floor Manage IT tickets, prioritize requests, and document resolutions Maintain IT asset inventory and assist with lifecycle management Collaborate with operations and IT teams to minimize production downtime Follow safety, security, and data protection procedures within the facility Required Skills Windows desktop administration Hardware troubleshooting Printer and peripheral support Active Directory user management Basic networking (TCP/IP, DNS, DHCP) Ticketing systems (e.g., Service Now, Jira) Office 365/Google Workspace support Endpoint imaging and deployment Inventory and asset management Technical documentation
09/12/2026
Full time
Koozie Group, a leader in promotional products manufacturing, is seeking a Facility Support & Desktop Technician to keep our on-site technology and facility IT running smoothly. In this role, you'll provide hands-on desktop and hardware support, maintain printers and peripherals on the production floor, and respond quickly to user tickets to minimize downtime. You'll assist with device setup, imaging, and asset tracking while supporting basic network connectivity. Working closely with operations and IT, you'll help ensure a safe, efficient, and reliable environment that supports continuous improvement. Responsibilities Provide on-site desktop, laptop, and peripheral support for office and production staff Troubleshoot hardware, software, and basic network connectivity issues Install, configure, and image workstations and mobile devices Support printers, scanners, and labelers used on the manufacturing floor Manage IT tickets, prioritize requests, and document resolutions Maintain IT asset inventory and assist with lifecycle management Collaborate with operations and IT teams to minimize production downtime Follow safety, security, and data protection procedures within the facility Required Skills Windows desktop administration Hardware troubleshooting Printer and peripheral support Active Directory user management Basic networking (TCP/IP, DNS, DHCP) Ticketing systems (e.g., Service Now, Jira) Office 365/Google Workspace support Endpoint imaging and deployment Inventory and asset management Technical documentation
If our name sounds familiar, there's a reason why. We're the people behind the iconic Koozie Can Kooler - and more! As one of the largest suppliers in the promotional products industry, you've probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. We're looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going ! Hours: 1st shift with flexibility Pay: $24.00 - $27.00/hr. Location: Red Wing, Minnesota Why Join the Koozie Group Team: People First culture Flexible Schedules Great Shift Differential (2nd Shift - $1.25/hr. / 3rd Shift - $1.75/hr.) We will train for all positions! Climate controlled environment (Clean and Heat/AC ) Great Benefits (Health, Dental, Vision, 401k with match, and more!) Paid Time Off (Vacation, Sick, Personal) Tuition Reimbursement Advancement Opportunities (as soon as 6 months) Employee Referral Bonus Program Annual Performance Reviews Employee Discount Program Overview for Facility Support & Desktop Technician : We are seeking a skilled and customer-oriented Facility Support and Desktop Technician to join our team. This role involves providing technical support in both in-person and remote environments and collaborating with manufacturing teams to address their technical needs. The ideal candidate will have experience working in a manufacturing facility and at least 5 years of hands-on experience in desktop support. Key Responsibilities of Facility Support & Desktop Technician : Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems. Provide support for machinery interfaces, industrial automation systems, and other critical production technologies. Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment. Collaborate with vendors and service providers for repairs and upgrades. Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities. Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. Configure, set up, and deploy desktop computers, laptops, and other IT equipment. Address high-priority incidents promptly and efficiently to minimize downtime. Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for reference. Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users. Qualifications for Facility Support & Desktop Technician : At least 5 years of experience as a Desktop Technician or in a similar IT support role. A degree in Information Technology or a related field is preferred but not required. Proficiency in Windows and macOS operating systems. Familiarity with Microsoft Office Suite. Strong understanding of network fundamentals. Experience with Active Directory, Group Policy, and remote desktop tools. Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. Demonstrated commitment to high-quality customer service and support. Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively. Please know all International Applicants will not be Accepted at this Time. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Compensation details: 24-27 Hourly Wage PI66368e98bee8-1152
09/11/2026
Full time
If our name sounds familiar, there's a reason why. We're the people behind the iconic Koozie Can Kooler - and more! As one of the largest suppliers in the promotional products industry, you've probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. We're looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going ! Hours: 1st shift with flexibility Pay: $24.00 - $27.00/hr. Location: Red Wing, Minnesota Why Join the Koozie Group Team: People First culture Flexible Schedules Great Shift Differential (2nd Shift - $1.25/hr. / 3rd Shift - $1.75/hr.) We will train for all positions! Climate controlled environment (Clean and Heat/AC ) Great Benefits (Health, Dental, Vision, 401k with match, and more!) Paid Time Off (Vacation, Sick, Personal) Tuition Reimbursement Advancement Opportunities (as soon as 6 months) Employee Referral Bonus Program Annual Performance Reviews Employee Discount Program Overview for Facility Support & Desktop Technician : We are seeking a skilled and customer-oriented Facility Support and Desktop Technician to join our team. This role involves providing technical support in both in-person and remote environments and collaborating with manufacturing teams to address their technical needs. The ideal candidate will have experience working in a manufacturing facility and at least 5 years of hands-on experience in desktop support. Key Responsibilities of Facility Support & Desktop Technician : Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems. Provide support for machinery interfaces, industrial automation systems, and other critical production technologies. Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment. Collaborate with vendors and service providers for repairs and upgrades. Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities. Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. Configure, set up, and deploy desktop computers, laptops, and other IT equipment. Address high-priority incidents promptly and efficiently to minimize downtime. Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for reference. Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users. Qualifications for Facility Support & Desktop Technician : At least 5 years of experience as a Desktop Technician or in a similar IT support role. A degree in Information Technology or a related field is preferred but not required. Proficiency in Windows and macOS operating systems. Familiarity with Microsoft Office Suite. Strong understanding of network fundamentals. Experience with Active Directory, Group Policy, and remote desktop tools. Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. Demonstrated commitment to high-quality customer service and support. Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively. Please know all International Applicants will not be Accepted at this Time. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Compensation details: 24-27 Hourly Wage PI66368e98bee8-1152
Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively
09/02/2026
Full time
Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively
Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively
09/02/2026
Full time
Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively
Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively
09/02/2026
Full time
Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively
Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively
08/31/2026
Full time
Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively
