Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack - from electrons to tokens - to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that - with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: You will be responsible for the operational integrity and daily operations of Crusoe Cloud mission-critical Modular Data Centers. This role sits at the intersection of heavy infrastructure and high-performance computing, requiring you to master both mechanical/electrical system troubleshooting and server/network maintenance. You will ensure that our modular units remain online and efficient, managing everything from high-voltage electrical distribution to the fiber network infrastructure that powers our AI and cloud services. What You'll Be Working On: Operational Monitoring: Continuously monitor Data Center operations and HVAC performance to ensure optimal thermal environments for hardware. Infrastructure Maintenance: Perform daily and weekly preventative maintenance on mechanical and electrical systems; schedule and oversee contractors for monthly and annual deep-service requirements. Network Troubleshooting: Diagnose and repair fiber network infrastructure and server-level hardware issues as they arise. Critical System Repairs: Identify and repair data center problems quickly to minimize downtime, utilizing logic to solve complex technical failures. Technical Documentation: Assist in technical writing of Standard Operating Procedures (SOPs) and Method of Procedure (MOP) documents for maintenance activities. Contractor & Vendor Management: Manage contractor services to ensure quality work product and maintain strong relationships with critical infrastructure vendors. Response: Participate in an on-call rotation to address emergency issues and provide notification of maintenance activities to appropriate departments. What You'll Bring to the Team: Technical Proficiency: Proficient knowledge of IT systems, network infrastructure, and the electrical/mechanical systems used in a data center environment. Infrastructure Expertise: Understanding of Transformers, PLCs, Generators, Switchgear, UPS systems, STS, ATS, PDUs, Chilled Water Systems, and Fire Suppression systems. Data Analysis: Experience with data trending and analysis, including the ability to rapidly learn and use PC-based integrated critical monitoring systems (EPMS/BMS). Safety Mastery: Expert knowledge in industrial safety best practices, including Lockout/Tagout (LOTO) , Arc Flash protection (NFPA 70E), and OSHA regulations. Hands-on Background: Strong technical background with experience on computer/network gear as well as support infrastructure (HVAC and electrical). Safety and Compliance: This position is designated a safety-sensitive position and/or is located in a safety-sensitive facility. Drug and alcohol program participation is required. Bonus Points: Prior experience in a "Mission Critical" environment (e.g., data centers, hospitals, or power plants). Certifications such as CompTIA Network+, BICSI, or specialized electrical/HVAC licenses. Experience with industrial control systems and PLC programming. Benefits: Competitive compensation Restricted Stock Units Paid time off & paid holidays Comprehensive health, dental & vision insurance Employer contributions to HSA account Paid parental leave Paid life insurance, short-term and long-term disability Professional development & tuition reimbursement Mental health & wellness support Commuter benefits (parking & transit) Cell phone stipend 401(k) Retirement plan with company match up to 4% of salary Volunteer time off Compensation Range: Compensation will be paid in the range of up to $90,000 - $100,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
09/23/2026
Full time
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack - from electrons to tokens - to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that - with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: You will be responsible for the operational integrity and daily operations of Crusoe Cloud mission-critical Modular Data Centers. This role sits at the intersection of heavy infrastructure and high-performance computing, requiring you to master both mechanical/electrical system troubleshooting and server/network maintenance. You will ensure that our modular units remain online and efficient, managing everything from high-voltage electrical distribution to the fiber network infrastructure that powers our AI and cloud services. What You'll Be Working On: Operational Monitoring: Continuously monitor Data Center operations and HVAC performance to ensure optimal thermal environments for hardware. Infrastructure Maintenance: Perform daily and weekly preventative maintenance on mechanical and electrical systems; schedule and oversee contractors for monthly and annual deep-service requirements. Network Troubleshooting: Diagnose and repair fiber network infrastructure and server-level hardware issues as they arise. Critical System Repairs: Identify and repair data center problems quickly to minimize downtime, utilizing logic to solve complex technical failures. Technical Documentation: Assist in technical writing of Standard Operating Procedures (SOPs) and Method of Procedure (MOP) documents for maintenance activities. Contractor & Vendor Management: Manage contractor services to ensure quality work product and maintain strong relationships with critical infrastructure vendors. Response: Participate in an on-call rotation to address emergency issues and provide notification of maintenance activities to appropriate departments. What You'll Bring to the Team: Technical Proficiency: Proficient knowledge of IT systems, network infrastructure, and the electrical/mechanical systems used in a data center environment. Infrastructure Expertise: Understanding of Transformers, PLCs, Generators, Switchgear, UPS systems, STS, ATS, PDUs, Chilled Water Systems, and Fire Suppression systems. Data Analysis: Experience with data trending and analysis, including the ability to rapidly learn and use PC-based integrated critical monitoring systems (EPMS/BMS). Safety Mastery: Expert knowledge in industrial safety best practices, including Lockout/Tagout (LOTO) , Arc Flash protection (NFPA 70E), and OSHA regulations. Hands-on Background: Strong technical background with experience on computer/network gear as well as support infrastructure (HVAC and electrical). Safety and Compliance: This position is designated a safety-sensitive position and/or is located in a safety-sensitive facility. Drug and alcohol program participation is required. Bonus Points: Prior experience in a "Mission Critical" environment (e.g., data centers, hospitals, or power plants). Certifications such as CompTIA Network+, BICSI, or specialized electrical/HVAC licenses. Experience with industrial control systems and PLC programming. Benefits: Competitive compensation Restricted Stock Units Paid time off & paid holidays Comprehensive health, dental & vision insurance Employer contributions to HSA account Paid parental leave Paid life insurance, short-term and long-term disability Professional development & tuition reimbursement Mental health & wellness support Commuter benefits (parking & transit) Cell phone stipend 401(k) Retirement plan with company match up to 4% of salary Volunteer time off Compensation Range: Compensation will be paid in the range of up to $90,000 - $100,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
About the Role: Join TD SYNNEX as a Field Service Technician and play a critical role in keeping our clients' technology running smoothly. In this hands-on position, you will diagnose, repair, and maintain computer hardware systems across customer locations. This is an excellent opportunity for early-career IT professionals looking to build technical expertise, gain field experience, and grow into advanced engineering or infrastructure roles. To succeed in this role, you must currently reside within a 45-minute commute of one of the following areas: Long Island, NY (Zip 11779) Charlotte, NC Chicago, IL Houston, TX Tampa, FL Orlando, FL What You'll Do: Diagnose, troubleshoot, and repair computer hardware and system components in line with manufacturer specifications Replace defective parts and perform hardware installations and upgrades Collect and communicate technical data to support teams for escalations and project planning Follow established service procedures, documentation standards, and daily administrative processes Deliver excellent on-site support and maintain positive client relationships What We're Looking For: We're looking for candidates who are driven, reliable, and eager to develop their careers in IT field services. Required Qualifications 1-2 years of experience in IT support, field services, or hardware repair Preferred Qualifications CompTIA A+, Network+, or equivalent OEM certifications Experience working in customer-facing technical roles Strong working knowledge of: Computer systems and operating systems Networking hardware and cabling standards Servers, data center equipment, and power supplies Ability to diagnose, repair, test, and replace hardware components confidently Valid Driver's License with a clean driving record Access to a reliable personal vehicle (mileage reimbursed) Working Conditions: This position involves frequent travel and physical activity. Candidates should be comfortable with: Local and occasional long-distance travel, including potential air travel Working in tight or confined spaces (e.g., under desks, kiosks, or counters) Climbing ladders (up to 12 feet) Bending, lifting, and moving equipment (up to 75 lbs unassisted) Participating in on-call rotations and after-hours support Salary Range Requirement Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. Qualified candidates can expect an hourly rate beginning at $26.00 or more depending on experience and geographical area. At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
09/23/2026
Full time
About the Role: Join TD SYNNEX as a Field Service Technician and play a critical role in keeping our clients' technology running smoothly. In this hands-on position, you will diagnose, repair, and maintain computer hardware systems across customer locations. This is an excellent opportunity for early-career IT professionals looking to build technical expertise, gain field experience, and grow into advanced engineering or infrastructure roles. To succeed in this role, you must currently reside within a 45-minute commute of one of the following areas: Long Island, NY (Zip 11779) Charlotte, NC Chicago, IL Houston, TX Tampa, FL Orlando, FL What You'll Do: Diagnose, troubleshoot, and repair computer hardware and system components in line with manufacturer specifications Replace defective parts and perform hardware installations and upgrades Collect and communicate technical data to support teams for escalations and project planning Follow established service procedures, documentation standards, and daily administrative processes Deliver excellent on-site support and maintain positive client relationships What We're Looking For: We're looking for candidates who are driven, reliable, and eager to develop their careers in IT field services. Required Qualifications 1-2 years of experience in IT support, field services, or hardware repair Preferred Qualifications CompTIA A+, Network+, or equivalent OEM certifications Experience working in customer-facing technical roles Strong working knowledge of: Computer systems and operating systems Networking hardware and cabling standards Servers, data center equipment, and power supplies Ability to diagnose, repair, test, and replace hardware components confidently Valid Driver's License with a clean driving record Access to a reliable personal vehicle (mileage reimbursed) Working Conditions: This position involves frequent travel and physical activity. Candidates should be comfortable with: Local and occasional long-distance travel, including potential air travel Working in tight or confined spaces (e.g., under desks, kiosks, or counters) Climbing ladders (up to 12 feet) Bending, lifting, and moving equipment (up to 75 lbs unassisted) Participating in on-call rotations and after-hours support Salary Range Requirement Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. Qualified candidates can expect an hourly rate beginning at $26.00 or more depending on experience and geographical area. At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
About the Role: Join TD SYNNEX as a Field Service Technician and play a critical role in keeping our clients' technology running smoothly. In this hands-on position, you will diagnose, repair, and maintain computer hardware systems across customer locations. This is an excellent opportunity for early-career IT professionals looking to build technical expertise, gain field experience, and grow into advanced engineering or infrastructure roles. To succeed in this role, you must currently reside within a 45-minute commute of one of the following areas: Long Island, NY (Zip 11779) Charlotte, NC Chicago, IL Houston, TX Tampa, FL Orlando, FL What You'll Do: Diagnose, troubleshoot, and repair computer hardware and system components in line with manufacturer specifications Replace defective parts and perform hardware installations and upgrades Collect and communicate technical data to support teams for escalations and project planning Follow established service procedures, documentation standards, and daily administrative processes Deliver excellent on-site support and maintain positive client relationships What We're Looking For: We're looking for candidates who are driven, reliable, and eager to develop their careers in IT field services. Required Qualifications 1-2 years of experience in IT support, field services, or hardware repair Preferred Qualifications CompTIA A+, Network+, or equivalent OEM certifications Experience working in customer-facing technical roles Strong working knowledge of: Computer systems and operating systems Networking hardware and cabling standards Servers, data center equipment, and power supplies Ability to diagnose, repair, test, and replace hardware components confidently Valid Driver's License with a clean driving record Access to a reliable personal vehicle (mileage reimbursed) Working Conditions: This position involves frequent travel and physical activity. Candidates should be comfortable with: Local and occasional long-distance travel, including potential air travel Working in tight or confined spaces (e.g., under desks, kiosks, or counters) Climbing ladders (up to 12 feet) Bending, lifting, and moving equipment (up to 75 lbs unassisted) Participating in on-call rotations and after-hours support Salary Range Requirement Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. Qualified candidates can expect an hourly rate beginning at $26.00 or more depending on experience and geographical area. At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
09/23/2026
Full time
About the Role: Join TD SYNNEX as a Field Service Technician and play a critical role in keeping our clients' technology running smoothly. In this hands-on position, you will diagnose, repair, and maintain computer hardware systems across customer locations. This is an excellent opportunity for early-career IT professionals looking to build technical expertise, gain field experience, and grow into advanced engineering or infrastructure roles. To succeed in this role, you must currently reside within a 45-minute commute of one of the following areas: Long Island, NY (Zip 11779) Charlotte, NC Chicago, IL Houston, TX Tampa, FL Orlando, FL What You'll Do: Diagnose, troubleshoot, and repair computer hardware and system components in line with manufacturer specifications Replace defective parts and perform hardware installations and upgrades Collect and communicate technical data to support teams for escalations and project planning Follow established service procedures, documentation standards, and daily administrative processes Deliver excellent on-site support and maintain positive client relationships What We're Looking For: We're looking for candidates who are driven, reliable, and eager to develop their careers in IT field services. Required Qualifications 1-2 years of experience in IT support, field services, or hardware repair Preferred Qualifications CompTIA A+, Network+, or equivalent OEM certifications Experience working in customer-facing technical roles Strong working knowledge of: Computer systems and operating systems Networking hardware and cabling standards Servers, data center equipment, and power supplies Ability to diagnose, repair, test, and replace hardware components confidently Valid Driver's License with a clean driving record Access to a reliable personal vehicle (mileage reimbursed) Working Conditions: This position involves frequent travel and physical activity. Candidates should be comfortable with: Local and occasional long-distance travel, including potential air travel Working in tight or confined spaces (e.g., under desks, kiosks, or counters) Climbing ladders (up to 12 feet) Bending, lifting, and moving equipment (up to 75 lbs unassisted) Participating in on-call rotations and after-hours support Salary Range Requirement Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. Qualified candidates can expect an hourly rate beginning at $26.00 or more depending on experience and geographical area. At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. This position involves rotational shifts to support 24/7/365 operations. This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations WHAT YOU WILL DO: We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components. KEY RESPONSIBILITIES: Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards. Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling. Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability. Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades. Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures. Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary. Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards. Support the implementation of new hardware installations and the physical setup of network and server infrastructure. Participate in emergency response teams to address urgent hardware issues ESSENTIAL CRITERIA: Technical diploma or certification in electronics, computer hardware, or a related field. Proven track record of repairing and maintaining IT and network hardware in a data center environment. Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred. Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively. Excellent problem-solving skills and the capacity to perform well in a fast-paced environment. Valid driver's license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. PHYSICAL REQUIREMENTS: Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds. Dexterity to manage small and complex components during hardware maintenance. Frequent standing, bending, and moving within confined spaces in the data center. Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. Pay Range $26.45-$36.06 USD
09/23/2026
Full time
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. This position involves rotational shifts to support 24/7/365 operations. This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations WHAT YOU WILL DO: We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components. KEY RESPONSIBILITIES: Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards. Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling. Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability. Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades. Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures. Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary. Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards. Support the implementation of new hardware installations and the physical setup of network and server infrastructure. Participate in emergency response teams to address urgent hardware issues ESSENTIAL CRITERIA: Technical diploma or certification in electronics, computer hardware, or a related field. Proven track record of repairing and maintaining IT and network hardware in a data center environment. Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred. Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively. Excellent problem-solving skills and the capacity to perform well in a fast-paced environment. Valid driver's license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. PHYSICAL REQUIREMENTS: Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds. Dexterity to manage small and complex components during hardware maintenance. Frequent standing, bending, and moving within confined spaces in the data center. Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. Pay Range $26.45-$36.06 USD
Amazon Web Services, Inc. is seeking an Engineering Operations Technician for night shifts to support critical AWS data center infrastructure. You will monitor and troubleshoot servers, networks, and facility systems, respond to incidents, perform deployments and maintenance, and follow strict change and security controls. Partnering with engineering and operations teams, you'll document procedures, improve runbooks, and drive root-cause analysis to maintain high availability. This role is ideal for detail-oriented technicians who thrive in a fast-paced, customer-obsessed environment and want hands-on experience with large-scale cloud systems. Responsibilities Monitor and maintain AWS data center servers, networks, and supporting infrastructure during night shifts. Respond to and resolve incidents, alerts, and outages following defined SLAs and escalation paths. Perform routine maintenance, deployments, and hardware replacements according to change-management procedures. Document runbooks, procedures, and incident reports to support knowledge sharing and continuous improvement. Collaborate with engineering and operations teams to troubleshoot complex technical issues and drive root-cause analysis. Ensure adherence to security, compliance, and safety standards within the data center environment. Use monitoring and ticketing tools to track system health, incidents, and work progress. Contribute to process improvements to increase reliability, efficiency, and automation of operations. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, Load Balancing) Scripting (Python, Bash, Power Shell) Monitoring and alerting tools (Cloud Watch, Nagios, Zabbix) Incident and problem management Data center hardware troubleshooting Change management processes ITIL/operations best practices Documentation and runbook creation
09/23/2026
Full time
Amazon Web Services, Inc. is seeking an Engineering Operations Technician for night shifts to support critical AWS data center infrastructure. You will monitor and troubleshoot servers, networks, and facility systems, respond to incidents, perform deployments and maintenance, and follow strict change and security controls. Partnering with engineering and operations teams, you'll document procedures, improve runbooks, and drive root-cause analysis to maintain high availability. This role is ideal for detail-oriented technicians who thrive in a fast-paced, customer-obsessed environment and want hands-on experience with large-scale cloud systems. Responsibilities Monitor and maintain AWS data center servers, networks, and supporting infrastructure during night shifts. Respond to and resolve incidents, alerts, and outages following defined SLAs and escalation paths. Perform routine maintenance, deployments, and hardware replacements according to change-management procedures. Document runbooks, procedures, and incident reports to support knowledge sharing and continuous improvement. Collaborate with engineering and operations teams to troubleshoot complex technical issues and drive root-cause analysis. Ensure adherence to security, compliance, and safety standards within the data center environment. Use monitoring and ticketing tools to track system health, incidents, and work progress. Contribute to process improvements to increase reliability, efficiency, and automation of operations. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, Load Balancing) Scripting (Python, Bash, Power Shell) Monitoring and alerting tools (Cloud Watch, Nagios, Zabbix) Incident and problem management Data center hardware troubleshooting Change management processes ITIL/operations best practices Documentation and runbook creation
Amazon Web Services, Inc. is seeking a DCEO Chief Engineer to lead ADC InfraOps data center engineering operations. You will own the reliability, availability, and efficiency of critical infrastructure supporting AWS cloud services. Responsibilities include overseeing electrical and mechanical systems, driving incident response and root cause analysis, managing capacity and maintenance programs, and leading a team of engineers and technicians. You'll partner with operations, safety, and product teams to implement standards, automation, and continuous improvement while ensuring compliance, resiliency, and world-class customer uptime at massive scale. Responsibilities Lead end-to-end engineering operations for AWS ADC Infra Ops data centers Ensure reliability, availability, and performance of critical electrical and mechanical systems Own incident response, troubleshooting, and root cause analysis for infrastructure events Oversee preventive and predictive maintenance programs and capacity planning Develop and enforce engineering standards, procedures, and best practices Collaborate with operations, safety, and product teams to drive continuous improvement Manage and mentor engineers and technicians, building a high-performing team culture Ensure compliance with safety, regulatory, and security requirements Support infrastructure scaling, new builds, and system upgrades Leverage data, automation, and monitoring tools to improve resiliency and efficiency Required Skills Data center infrastructure engineering Electrical power systems (medium/low voltage, UPS, generators) Mechanical/HVAC and cooling systems Reliability and availability engineering Incident response and root cause analysis (RCA) Capacity planning and infrastructure scaling Maintenance planning and CMMS tools Automation and monitoring systems (BMS/SCADA/DCIM) Project management for infrastructure upgrades/builds People leadership and cross-functional collaboration
09/23/2026
Full time
Amazon Web Services, Inc. is seeking a DCEO Chief Engineer to lead ADC InfraOps data center engineering operations. You will own the reliability, availability, and efficiency of critical infrastructure supporting AWS cloud services. Responsibilities include overseeing electrical and mechanical systems, driving incident response and root cause analysis, managing capacity and maintenance programs, and leading a team of engineers and technicians. You'll partner with operations, safety, and product teams to implement standards, automation, and continuous improvement while ensuring compliance, resiliency, and world-class customer uptime at massive scale. Responsibilities Lead end-to-end engineering operations for AWS ADC Infra Ops data centers Ensure reliability, availability, and performance of critical electrical and mechanical systems Own incident response, troubleshooting, and root cause analysis for infrastructure events Oversee preventive and predictive maintenance programs and capacity planning Develop and enforce engineering standards, procedures, and best practices Collaborate with operations, safety, and product teams to drive continuous improvement Manage and mentor engineers and technicians, building a high-performing team culture Ensure compliance with safety, regulatory, and security requirements Support infrastructure scaling, new builds, and system upgrades Leverage data, automation, and monitoring tools to improve resiliency and efficiency Required Skills Data center infrastructure engineering Electrical power systems (medium/low voltage, UPS, generators) Mechanical/HVAC and cooling systems Reliability and availability engineering Incident response and root cause analysis (RCA) Capacity planning and infrastructure scaling Maintenance planning and CMMS tools Automation and monitoring systems (BMS/SCADA/DCIM) Project management for infrastructure upgrades/builds People leadership and cross-functional collaboration
Amazon Web Services, Inc. is seeking a Data Center Manager to lead 24x7 operations in a high-availability cloud environment. You will own uptime, capacity, and reliability for critical AWS infrastructure, managing a team of technicians and engineers. Responsibilities include incident, change, and problem management; capacity planning; hardware lifecycle; and vendor coordination. You will enforce strict security, safety, and compliance standards while driving continuous improvement, automation, and cost optimization in a fast-paced, customer-obsessed culture focused on innovation and ownership. Responsibilities Own day-to-day operations of an AWS data center, ensuring high availability and uptime for critical cloud services. Manage and mentor a team of data center technicians and engineers, including scheduling and performance management. Oversee capacity planning, hardware lifecycle, and infrastructure upgrades to meet growth and reliability goals. Implement and improve operational processes for incident, change, and problem management in a 24x7 environment. Ensure compliance with AWS security, safety, and regulatory standards across all facility operations. Collaborate with engineering, networking, and AWS service teams to resolve complex infrastructure issues. Monitor performance and health of data center systems using metrics, dashboards, and automation tools. Manage vendor relationships, on-site contractors, and maintenance activities to minimize risk and downtime. Drive continuous improvement initiatives focused on efficiency, resilience, and cost optimization. Report operational metrics, risks, and improvement plans to leadership and key stakeholders. Required Skills Data center operations management Capacity planning and scaling Incident and problem management IT infrastructure (servers, storage, networking) Change and configuration management Vendor and contract management Monitoring and alerting tools (e.g., Cloud Watch, DCIM) Budgeting and cost optimization IT security and compliance People leadership and shift management
09/23/2026
Full time
Amazon Web Services, Inc. is seeking a Data Center Manager to lead 24x7 operations in a high-availability cloud environment. You will own uptime, capacity, and reliability for critical AWS infrastructure, managing a team of technicians and engineers. Responsibilities include incident, change, and problem management; capacity planning; hardware lifecycle; and vendor coordination. You will enforce strict security, safety, and compliance standards while driving continuous improvement, automation, and cost optimization in a fast-paced, customer-obsessed culture focused on innovation and ownership. Responsibilities Own day-to-day operations of an AWS data center, ensuring high availability and uptime for critical cloud services. Manage and mentor a team of data center technicians and engineers, including scheduling and performance management. Oversee capacity planning, hardware lifecycle, and infrastructure upgrades to meet growth and reliability goals. Implement and improve operational processes for incident, change, and problem management in a 24x7 environment. Ensure compliance with AWS security, safety, and regulatory standards across all facility operations. Collaborate with engineering, networking, and AWS service teams to resolve complex infrastructure issues. Monitor performance and health of data center systems using metrics, dashboards, and automation tools. Manage vendor relationships, on-site contractors, and maintenance activities to minimize risk and downtime. Drive continuous improvement initiatives focused on efficiency, resilience, and cost optimization. Report operational metrics, risks, and improvement plans to leadership and key stakeholders. Required Skills Data center operations management Capacity planning and scaling Incident and problem management IT infrastructure (servers, storage, networking) Change and configuration management Vendor and contract management Monitoring and alerting tools (e.g., Cloud Watch, DCIM) Budgeting and cost optimization IT security and compliance People leadership and shift management
Amazon Web Services, Inc. is seeking an Engineering Operation Technician to support critical AWS cloud infrastructure. In this role, you'll monitor and maintain servers, networking equipment, and facility systems in AWS data centers, troubleshoot incidents, and perform hardware replacements and change activities. You'll use monitoring tools, follow runbooks, and collaborate with engineering teams to ensure high availability, security, and performance. AWS offers a customer-obsessed, innovative culture with opportunities to solve large-scale technical challenges and grow your skills on cutting-edge cloud technologies. Responsibilities Monitor AWS data center systems, servers, and networks to ensure uptime and performance. Troubleshoot and resolve hardware, OS, and network incidents following established runbooks. Perform hardware installations, replacements, and routine maintenance on infrastructure equipment. Use monitoring and ticketing tools to track incidents, changes, and problem resolutions. Collaborate with engineering and operations teams to implement improvements and changes safely. Follow security, safety, and compliance standards within the data center environment. Document procedures, incident resolutions, and infrastructure changes accurately. Participate in on-call rotations or shift work to provide 24/7 operational coverage. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, DHCP) Data center hardware troubleshooting Monitoring tools (Cloud Watch, Nagios, Zabbix) Scripting (Python, Bash, Power Shell) Virtualization and cloud concepts Incident and change management (ITIL) Security and compliance fundamentals Documentation and runbook creation
09/23/2026
Full time
Amazon Web Services, Inc. is seeking an Engineering Operation Technician to support critical AWS cloud infrastructure. In this role, you'll monitor and maintain servers, networking equipment, and facility systems in AWS data centers, troubleshoot incidents, and perform hardware replacements and change activities. You'll use monitoring tools, follow runbooks, and collaborate with engineering teams to ensure high availability, security, and performance. AWS offers a customer-obsessed, innovative culture with opportunities to solve large-scale technical challenges and grow your skills on cutting-edge cloud technologies. Responsibilities Monitor AWS data center systems, servers, and networks to ensure uptime and performance. Troubleshoot and resolve hardware, OS, and network incidents following established runbooks. Perform hardware installations, replacements, and routine maintenance on infrastructure equipment. Use monitoring and ticketing tools to track incidents, changes, and problem resolutions. Collaborate with engineering and operations teams to implement improvements and changes safely. Follow security, safety, and compliance standards within the data center environment. Document procedures, incident resolutions, and infrastructure changes accurately. Participate in on-call rotations or shift work to provide 24/7 operational coverage. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, DHCP) Data center hardware troubleshooting Monitoring tools (Cloud Watch, Nagios, Zabbix) Scripting (Python, Bash, Power Shell) Virtualization and cloud concepts Incident and change management (ITIL) Security and compliance fundamentals Documentation and runbook creation
Amazon Web Services (AWS) seeks a Cleared Engineering Operations Technician to support critical infrastructure in a secure AWS data center. You will operate and maintain mechanical, electrical, and network systems, perform monitoring, troubleshooting, and preventive maintenance, and respond to incidents to protect uptime for mission-critical workloads. Partnering with engineering, security, and operations teams, you'll follow strict safety and change-control procedures, document work, and continuously improve reliability. This role requires an active security clearance, strong technical aptitude, and comfort in a fast-paced, high-ownership environment. Responsibilities Operate and maintain data center mechanical, electrical, and networking systems Monitor infrastructure health and respond to alarms and incidents Perform preventive and corrective maintenance on critical equipment Support installation, decommissioning, and upgrades of hardware Follow safety, security, and change-control procedures at all times Document work in ticketing systems and maintain accurate asset records Collaborate with engineering, operations, and security teams on issues Assist in root cause analysis and implement reliability improvements Ensure compliance with security and environmental controls for cleared sites Provide on-call or shift coverage to support 24/7 operations Required Skills Data center infrastructure operations Mechanical and electrical systems troubleshooting Network hardware installation and maintenance Linux/Windows server basics Monitoring and incident response Preventive maintenance planning Ticketing and documentation tools Physical security and access control Change management processes Root cause analysis
09/23/2026
Full time
Amazon Web Services (AWS) seeks a Cleared Engineering Operations Technician to support critical infrastructure in a secure AWS data center. You will operate and maintain mechanical, electrical, and network systems, perform monitoring, troubleshooting, and preventive maintenance, and respond to incidents to protect uptime for mission-critical workloads. Partnering with engineering, security, and operations teams, you'll follow strict safety and change-control procedures, document work, and continuously improve reliability. This role requires an active security clearance, strong technical aptitude, and comfort in a fast-paced, high-ownership environment. Responsibilities Operate and maintain data center mechanical, electrical, and networking systems Monitor infrastructure health and respond to alarms and incidents Perform preventive and corrective maintenance on critical equipment Support installation, decommissioning, and upgrades of hardware Follow safety, security, and change-control procedures at all times Document work in ticketing systems and maintain accurate asset records Collaborate with engineering, operations, and security teams on issues Assist in root cause analysis and implement reliability improvements Ensure compliance with security and environmental controls for cleared sites Provide on-call or shift coverage to support 24/7 operations Required Skills Data center infrastructure operations Mechanical and electrical systems troubleshooting Network hardware installation and maintenance Linux/Windows server basics Monitoring and incident response Preventive maintenance planning Ticketing and documentation tools Physical security and access control Change management processes Root cause analysis
Amazon Web Services, Inc. is seeking a Data Center Manager to lead 24x7 operations in a high-availability cloud environment. You will own uptime, capacity, and reliability for critical AWS infrastructure, managing a team of technicians and engineers. Responsibilities include incident, change, and problem management; capacity planning; hardware lifecycle; and vendor coordination. You will enforce strict security, safety, and compliance standards while driving continuous improvement, automation, and cost optimization in a fast-paced, customer-obsessed culture focused on innovation and ownership. Responsibilities Own day-to-day operations of an AWS data center, ensuring high availability and uptime for critical cloud services. Manage and mentor a team of data center technicians and engineers, including scheduling and performance management. Oversee capacity planning, hardware lifecycle, and infrastructure upgrades to meet growth and reliability goals. Implement and improve operational processes for incident, change, and problem management in a 24x7 environment. Ensure compliance with AWS security, safety, and regulatory standards across all facility operations. Collaborate with engineering, networking, and AWS service teams to resolve complex infrastructure issues. Monitor performance and health of data center systems using metrics, dashboards, and automation tools. Manage vendor relationships, on-site contractors, and maintenance activities to minimize risk and downtime. Drive continuous improvement initiatives focused on efficiency, resilience, and cost optimization. Report operational metrics, risks, and improvement plans to leadership and key stakeholders. Required Skills Data center operations management Capacity planning and scaling Incident and problem management IT infrastructure (servers, storage, networking) Change and configuration management Vendor and contract management Monitoring and alerting tools (e.g., Cloud Watch, DCIM) Budgeting and cost optimization IT security and compliance People leadership and shift management
09/23/2026
Full time
Amazon Web Services, Inc. is seeking a Data Center Manager to lead 24x7 operations in a high-availability cloud environment. You will own uptime, capacity, and reliability for critical AWS infrastructure, managing a team of technicians and engineers. Responsibilities include incident, change, and problem management; capacity planning; hardware lifecycle; and vendor coordination. You will enforce strict security, safety, and compliance standards while driving continuous improvement, automation, and cost optimization in a fast-paced, customer-obsessed culture focused on innovation and ownership. Responsibilities Own day-to-day operations of an AWS data center, ensuring high availability and uptime for critical cloud services. Manage and mentor a team of data center technicians and engineers, including scheduling and performance management. Oversee capacity planning, hardware lifecycle, and infrastructure upgrades to meet growth and reliability goals. Implement and improve operational processes for incident, change, and problem management in a 24x7 environment. Ensure compliance with AWS security, safety, and regulatory standards across all facility operations. Collaborate with engineering, networking, and AWS service teams to resolve complex infrastructure issues. Monitor performance and health of data center systems using metrics, dashboards, and automation tools. Manage vendor relationships, on-site contractors, and maintenance activities to minimize risk and downtime. Drive continuous improvement initiatives focused on efficiency, resilience, and cost optimization. Report operational metrics, risks, and improvement plans to leadership and key stakeholders. Required Skills Data center operations management Capacity planning and scaling Incident and problem management IT infrastructure (servers, storage, networking) Change and configuration management Vendor and contract management Monitoring and alerting tools (e.g., Cloud Watch, DCIM) Budgeting and cost optimization IT security and compliance People leadership and shift management
Amazon Web Services, Inc. is seeking an Engineering Operations Technician to support and optimize AWS data center infrastructure. In this role, you will monitor and maintain critical compute, storage, and network systems, respond to incidents, and perform preventative maintenance to ensure high availability of cloud services. You will execute standard operating procedures, troubleshoot hardware issues, and collaborate with engineering teams to implement improvements. Working in AWS's customer-obsessed and data-driven culture, you'll learn cutting-edge cloud technologies, contribute to large-scale technical solutions, and grow in a high-ownership, fast-paced environment. Responsibilities Monitor and maintain AWS data center infrastructure and systems health Perform preventative and corrective maintenance on servers, networking, and power/cooling equipment Respond to and resolve infrastructure incidents within defined SLAs Execute standard operating procedures, change requests, and deployment tasks Troubleshoot hardware and connectivity issues, escalating to engineering when needed Use monitoring and ticketing tools to track system performance and issues Document procedures, incidents, and resolutions to improve operational excellence Collaborate with cross-functional engineering and operations teams on improvements Support capacity planning, rack/stack, and cabling activities in the data center Contribute to a high-safety, high-availability, and compliance-focused environment Required Skills Data center operations Linux/Windows administration Network monitoring tools Hardware troubleshooting Incident management Change management Scripting (Python, Bash, Power Shell) System monitoring (Cloud Watch, Nagios, Zabbix) Rack/stack and cabling Documentation and runbook creation
09/23/2026
Full time
Amazon Web Services, Inc. is seeking an Engineering Operations Technician to support and optimize AWS data center infrastructure. In this role, you will monitor and maintain critical compute, storage, and network systems, respond to incidents, and perform preventative maintenance to ensure high availability of cloud services. You will execute standard operating procedures, troubleshoot hardware issues, and collaborate with engineering teams to implement improvements. Working in AWS's customer-obsessed and data-driven culture, you'll learn cutting-edge cloud technologies, contribute to large-scale technical solutions, and grow in a high-ownership, fast-paced environment. Responsibilities Monitor and maintain AWS data center infrastructure and systems health Perform preventative and corrective maintenance on servers, networking, and power/cooling equipment Respond to and resolve infrastructure incidents within defined SLAs Execute standard operating procedures, change requests, and deployment tasks Troubleshoot hardware and connectivity issues, escalating to engineering when needed Use monitoring and ticketing tools to track system performance and issues Document procedures, incidents, and resolutions to improve operational excellence Collaborate with cross-functional engineering and operations teams on improvements Support capacity planning, rack/stack, and cabling activities in the data center Contribute to a high-safety, high-availability, and compliance-focused environment Required Skills Data center operations Linux/Windows administration Network monitoring tools Hardware troubleshooting Incident management Change management Scripting (Python, Bash, Power Shell) System monitoring (Cloud Watch, Nagios, Zabbix) Rack/stack and cabling Documentation and runbook creation
Amazon Web Services, Inc. is seeking a Data Center Manager to lead 24x7 operations in a high-availability cloud environment. You will own uptime, capacity, and reliability for critical AWS infrastructure, managing a team of technicians and engineers. Responsibilities include incident, change, and problem management; capacity planning; hardware lifecycle; and vendor coordination. You will enforce strict security, safety, and compliance standards while driving continuous improvement, automation, and cost optimization in a fast-paced, customer-obsessed culture focused on innovation and ownership. Responsibilities Own day-to-day operations of an AWS data center, ensuring high availability and uptime for critical cloud services. Manage and mentor a team of data center technicians and engineers, including scheduling and performance management. Oversee capacity planning, hardware lifecycle, and infrastructure upgrades to meet growth and reliability goals. Implement and improve operational processes for incident, change, and problem management in a 24x7 environment. Ensure compliance with AWS security, safety, and regulatory standards across all facility operations. Collaborate with engineering, networking, and AWS service teams to resolve complex infrastructure issues. Monitor performance and health of data center systems using metrics, dashboards, and automation tools. Manage vendor relationships, on-site contractors, and maintenance activities to minimize risk and downtime. Drive continuous improvement initiatives focused on efficiency, resilience, and cost optimization. Report operational metrics, risks, and improvement plans to leadership and key stakeholders. Required Skills Data center operations management Capacity planning and scaling Incident and problem management IT infrastructure (servers, storage, networking) Change and configuration management Vendor and contract management Monitoring and alerting tools (e.g., Cloud Watch, DCIM) Budgeting and cost optimization IT security and compliance People leadership and shift management
09/23/2026
Full time
Amazon Web Services, Inc. is seeking a Data Center Manager to lead 24x7 operations in a high-availability cloud environment. You will own uptime, capacity, and reliability for critical AWS infrastructure, managing a team of technicians and engineers. Responsibilities include incident, change, and problem management; capacity planning; hardware lifecycle; and vendor coordination. You will enforce strict security, safety, and compliance standards while driving continuous improvement, automation, and cost optimization in a fast-paced, customer-obsessed culture focused on innovation and ownership. Responsibilities Own day-to-day operations of an AWS data center, ensuring high availability and uptime for critical cloud services. Manage and mentor a team of data center technicians and engineers, including scheduling and performance management. Oversee capacity planning, hardware lifecycle, and infrastructure upgrades to meet growth and reliability goals. Implement and improve operational processes for incident, change, and problem management in a 24x7 environment. Ensure compliance with AWS security, safety, and regulatory standards across all facility operations. Collaborate with engineering, networking, and AWS service teams to resolve complex infrastructure issues. Monitor performance and health of data center systems using metrics, dashboards, and automation tools. Manage vendor relationships, on-site contractors, and maintenance activities to minimize risk and downtime. Drive continuous improvement initiatives focused on efficiency, resilience, and cost optimization. Report operational metrics, risks, and improvement plans to leadership and key stakeholders. Required Skills Data center operations management Capacity planning and scaling Incident and problem management IT infrastructure (servers, storage, networking) Change and configuration management Vendor and contract management Monitoring and alerting tools (e.g., Cloud Watch, DCIM) Budgeting and cost optimization IT security and compliance People leadership and shift management
Amazon Web Services, Inc. seeks a Data Center Technician to support the backbone of AWS's global cloud infrastructure. In this on-site role, you will install, configure, and maintain server and network hardware; perform break-fix and preventive maintenance; manage cabling, racking, and inventory; and respond to incidents to keep services highly available. You'll follow strict security, safety, and change-management procedures while collaborating with engineers to resolve issues. AWS's customer-obsessed, data-driven culture offers exposure to cutting-edge cloud technologies, rapid skill growth, and impactful work at global scale. Responsibilities Install, configure, and decommission server and network hardware in AWS data centers Perform break-fix troubleshooting, diagnostics, and repairs on infrastructure equipment Execute preventive maintenance, health checks, and hardware lifecycle tasks Manage rack layout, structured cabling, and cable labeling to AWS standards Monitor systems, respond to alerts, and resolve incidents to minimize downtime Follow security, safety, and change-management procedures and documentation Track assets, inventory, and work in ticketing and documentation systems Collaborate with engineering and operations teams to resolve complex issues Support on-call rotations and shift work to ensure 24/7 coverage Contribute to continuous improvement of data center processes and standards Required Skills Data center operations Server hardware installation Linux/Windows administration Network troubleshooting Cabling and rack management Monitoring and incident response Hardware diagnostics and repair Change management procedures Inventory and asset tracking Documentation and ticketing systems
09/23/2026
Full time
Amazon Web Services, Inc. seeks a Data Center Technician to support the backbone of AWS's global cloud infrastructure. In this on-site role, you will install, configure, and maintain server and network hardware; perform break-fix and preventive maintenance; manage cabling, racking, and inventory; and respond to incidents to keep services highly available. You'll follow strict security, safety, and change-management procedures while collaborating with engineers to resolve issues. AWS's customer-obsessed, data-driven culture offers exposure to cutting-edge cloud technologies, rapid skill growth, and impactful work at global scale. Responsibilities Install, configure, and decommission server and network hardware in AWS data centers Perform break-fix troubleshooting, diagnostics, and repairs on infrastructure equipment Execute preventive maintenance, health checks, and hardware lifecycle tasks Manage rack layout, structured cabling, and cable labeling to AWS standards Monitor systems, respond to alerts, and resolve incidents to minimize downtime Follow security, safety, and change-management procedures and documentation Track assets, inventory, and work in ticketing and documentation systems Collaborate with engineering and operations teams to resolve complex issues Support on-call rotations and shift work to ensure 24/7 coverage Contribute to continuous improvement of data center processes and standards Required Skills Data center operations Server hardware installation Linux/Windows administration Network troubleshooting Cabling and rack management Monitoring and incident response Hardware diagnostics and repair Change management procedures Inventory and asset tracking Documentation and ticketing systems
Amazon Web Services, Inc. is seeking an Infra Delivery Technician to build and maintain AWS data center infrastructure supporting global cloud services. You will install and configure servers, racks, power, and network equipment; perform cabling and hardware replacements; execute work orders; and support capacity expansions. You'll follow strict security, safety, and change-management procedures while troubleshooting hardware issues and collaborating with engineering teams. In AWS's customer-obsessed, high-ownership culture, you'll work on large-scale, mission-critical systems and continuously grow your technical skills. Responsibilities Install and configure servers, racks, and related data center hardware Perform structured cabling, labeling, and power connectivity for new infrastructure Execute work orders and deployment plans to deliver new capacity on schedule Troubleshoot and replace failed components including disks, NICs, and power supplies Monitor and respond to infrastructure incidents, escalating as needed Follow strict security, safety, and access-control procedures in data centers Document changes, configurations, and inventory accurately Collaborate with network, systems, and capacity engineering teams on deployments Support on-call or shift-based coverage in 24/7 production environments Identify opportunities to improve reliability, efficiency, and automation of infra delivery Required Skills Data center operations Server hardware installation Networking fundamentals Structured cabling Linux/Windows administration Hardware diagnostics and repair Monitoring and incident response Change management Technical documentation Automation and scripting basics
09/23/2026
Full time
Amazon Web Services, Inc. is seeking an Infra Delivery Technician to build and maintain AWS data center infrastructure supporting global cloud services. You will install and configure servers, racks, power, and network equipment; perform cabling and hardware replacements; execute work orders; and support capacity expansions. You'll follow strict security, safety, and change-management procedures while troubleshooting hardware issues and collaborating with engineering teams. In AWS's customer-obsessed, high-ownership culture, you'll work on large-scale, mission-critical systems and continuously grow your technical skills. Responsibilities Install and configure servers, racks, and related data center hardware Perform structured cabling, labeling, and power connectivity for new infrastructure Execute work orders and deployment plans to deliver new capacity on schedule Troubleshoot and replace failed components including disks, NICs, and power supplies Monitor and respond to infrastructure incidents, escalating as needed Follow strict security, safety, and access-control procedures in data centers Document changes, configurations, and inventory accurately Collaborate with network, systems, and capacity engineering teams on deployments Support on-call or shift-based coverage in 24/7 production environments Identify opportunities to improve reliability, efficiency, and automation of infra delivery Required Skills Data center operations Server hardware installation Networking fundamentals Structured cabling Linux/Windows administration Hardware diagnostics and repair Monitoring and incident response Change management Technical documentation Automation and scripting basics
Amazon Web Services (AWS) is seeking an Engineering Operations Technician to support data center infrastructure for DCC Communities. You will monitor and maintain critical IT and facility systems, including servers, networking, and power/cooling equipment. Responsibilities include incident response, ticket resolution, change implementation, and routine inspections to ensure uptime and performance. You'll collaborate with engineers to troubleshoot issues, follow strict security and safety procedures, and document work accurately. This role is ideal for detail-oriented technicians eager to grow with cutting-edge cloud technologies in a fast-paced, customer-obsessed environment. Responsibilities Monitor and maintain data center IT and facility infrastructure for DCC Communities Respond to incidents and service tickets to restore services quickly Perform routine inspections, testing, and preventive maintenance Support server, network, power, and cooling equipment troubleshooting Implement approved changes following documented procedures Document incidents, maintenance activities, and system status Collaborate with engineers and vendors on complex technical issues Follow security, safety, and compliance standards within the data center Required Skills Data center operations Server hardware maintenance Basic networking (TCP/IP, switches, routers) Monitoring and ticketing systems Incident response and troubleshooting Power and cooling systems basics Linux/Windows OS fundamentals Change management procedures Technical documentation Physical security and safety practices
09/23/2026
Full time
Amazon Web Services (AWS) is seeking an Engineering Operations Technician to support data center infrastructure for DCC Communities. You will monitor and maintain critical IT and facility systems, including servers, networking, and power/cooling equipment. Responsibilities include incident response, ticket resolution, change implementation, and routine inspections to ensure uptime and performance. You'll collaborate with engineers to troubleshoot issues, follow strict security and safety procedures, and document work accurately. This role is ideal for detail-oriented technicians eager to grow with cutting-edge cloud technologies in a fast-paced, customer-obsessed environment. Responsibilities Monitor and maintain data center IT and facility infrastructure for DCC Communities Respond to incidents and service tickets to restore services quickly Perform routine inspections, testing, and preventive maintenance Support server, network, power, and cooling equipment troubleshooting Implement approved changes following documented procedures Document incidents, maintenance activities, and system status Collaborate with engineers and vendors on complex technical issues Follow security, safety, and compliance standards within the data center Required Skills Data center operations Server hardware maintenance Basic networking (TCP/IP, switches, routers) Monitoring and ticketing systems Incident response and troubleshooting Power and cooling systems basics Linux/Windows OS fundamentals Change management procedures Technical documentation Physical security and safety practices
Amazon Web Services, Inc. is seeking an Engineering Operation Technician to support critical AWS cloud infrastructure. In this role, you'll monitor and maintain servers, networking equipment, and facility systems in AWS data centers, troubleshoot incidents, and perform hardware replacements and change activities. You'll use monitoring tools, follow runbooks, and collaborate with engineering teams to ensure high availability, security, and performance. AWS offers a customer-obsessed, innovative culture with opportunities to solve large-scale technical challenges and grow your skills on cutting-edge cloud technologies. Responsibilities Monitor AWS data center systems, servers, and networks to ensure uptime and performance. Troubleshoot and resolve hardware, OS, and network incidents following established runbooks. Perform hardware installations, replacements, and routine maintenance on infrastructure equipment. Use monitoring and ticketing tools to track incidents, changes, and problem resolutions. Collaborate with engineering and operations teams to implement improvements and changes safely. Follow security, safety, and compliance standards within the data center environment. Document procedures, incident resolutions, and infrastructure changes accurately. Participate in on-call rotations or shift work to provide 24/7 operational coverage. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, DHCP) Data center hardware troubleshooting Monitoring tools (Cloud Watch, Nagios, Zabbix) Scripting (Python, Bash, Power Shell) Virtualization and cloud concepts Incident and change management (ITIL) Security and compliance fundamentals Documentation and runbook creation
09/23/2026
Full time
Amazon Web Services, Inc. is seeking an Engineering Operation Technician to support critical AWS cloud infrastructure. In this role, you'll monitor and maintain servers, networking equipment, and facility systems in AWS data centers, troubleshoot incidents, and perform hardware replacements and change activities. You'll use monitoring tools, follow runbooks, and collaborate with engineering teams to ensure high availability, security, and performance. AWS offers a customer-obsessed, innovative culture with opportunities to solve large-scale technical challenges and grow your skills on cutting-edge cloud technologies. Responsibilities Monitor AWS data center systems, servers, and networks to ensure uptime and performance. Troubleshoot and resolve hardware, OS, and network incidents following established runbooks. Perform hardware installations, replacements, and routine maintenance on infrastructure equipment. Use monitoring and ticketing tools to track incidents, changes, and problem resolutions. Collaborate with engineering and operations teams to implement improvements and changes safely. Follow security, safety, and compliance standards within the data center environment. Document procedures, incident resolutions, and infrastructure changes accurately. Participate in on-call rotations or shift work to provide 24/7 operational coverage. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, DHCP) Data center hardware troubleshooting Monitoring tools (Cloud Watch, Nagios, Zabbix) Scripting (Python, Bash, Power Shell) Virtualization and cloud concepts Incident and change management (ITIL) Security and compliance fundamentals Documentation and runbook creation
Amazon Web Services, Inc. seeks a Night Data Center Technician to support critical AWS infrastructure. In this role, you'll perform hardware installations, cabling, and troubleshooting for servers and network devices, ensuring high availability and uptime for global customers. You'll monitor alerts, respond to incidents, and follow rigorous security and safety standards in a fast-paced, customer-obsessed environment. This position offers hands-on experience with cutting-edge cloud infrastructure, opportunities to learn AWS technologies, and growth in a high-ownership, operations-focused role. Responsibilities Monitor and support night-time data center operations ensuring high availability of AWS infrastructure Perform hardware installations, swaps, cabling, and troubleshooting of servers and network equipment Respond to alerts, perform root-cause analysis, and escalate complex issues per AWS procedures Execute regular maintenance, inspections, and inventory management of data center assets Follow strict security, compliance, and safety protocols within the data center environment Document work performed, update tickets, and contribute to process improvements Required Skills Data center operations Server hardware installation and troubleshooting Linux or Windows system administration basics Network fundamentals (TCP/IP, switching, routing) Rack and stack, cabling, and cable management Monitoring and incident response tools Ticketing systems (e.g., Jira, Service Now) Hardware diagnostics and root-cause analysis Physical security and access control procedures Change management and documentation
09/23/2026
Full time
Amazon Web Services, Inc. seeks a Night Data Center Technician to support critical AWS infrastructure. In this role, you'll perform hardware installations, cabling, and troubleshooting for servers and network devices, ensuring high availability and uptime for global customers. You'll monitor alerts, respond to incidents, and follow rigorous security and safety standards in a fast-paced, customer-obsessed environment. This position offers hands-on experience with cutting-edge cloud infrastructure, opportunities to learn AWS technologies, and growth in a high-ownership, operations-focused role. Responsibilities Monitor and support night-time data center operations ensuring high availability of AWS infrastructure Perform hardware installations, swaps, cabling, and troubleshooting of servers and network equipment Respond to alerts, perform root-cause analysis, and escalate complex issues per AWS procedures Execute regular maintenance, inspections, and inventory management of data center assets Follow strict security, compliance, and safety protocols within the data center environment Document work performed, update tickets, and contribute to process improvements Required Skills Data center operations Server hardware installation and troubleshooting Linux or Windows system administration basics Network fundamentals (TCP/IP, switching, routing) Rack and stack, cabling, and cable management Monitoring and incident response tools Ticketing systems (e.g., Jira, Service Now) Hardware diagnostics and root-cause analysis Physical security and access control procedures Change management and documentation
Amazon Web Services, Inc. (AWS) is seeking an Engineering Operations Technician to support critical data center infrastructure powering our global cloud. You will monitor and maintain electrical, mechanical, and HVAC systems; respond to alarms; perform routine inspections; and assist with troubleshooting to ensure maximum uptime. Working in a fast-paced, customer-obsessed environment, you'll follow strict safety and change-control procedures, document work in ticketing systems, and collaborate with engineers and vendors to support capacity expansions and continuous reliability improvements across AWS data centers. Responsibilities Monitor and maintain data center electrical, mechanical, and HVAC systems Respond to infrastructure alarms and perform first-level troubleshooting Conduct routine inspections, rounds, and preventive maintenance tasks Document activities and incidents in ticketing and monitoring systems Follow safety, security, and change-control procedures Support installation, testing, and commissioning of new infrastructure Collaborate with engineers, vendors, and on-site teams to resolve issues Assist with capacity expansions and infrastructure upgrades Perform root-cause analysis and contribute to reliability improvements Adhere to AWS standards and best practices for data center operations Required Skills Data center infrastructure monitoring Electrical systems basics (UPS, switchgear, PDUs) Mechanical/HVAC systems fundamentals Preventive and corrective maintenance Alarm response and incident handling Use of building management and monitoring systems (BMS/DCIM) Technical documentation and ticketing tools Safety and lockout/tagout procedures Reading basic technical schematics and diagrams Vendor and on-site coordination
09/23/2026
Full time
Amazon Web Services, Inc. (AWS) is seeking an Engineering Operations Technician to support critical data center infrastructure powering our global cloud. You will monitor and maintain electrical, mechanical, and HVAC systems; respond to alarms; perform routine inspections; and assist with troubleshooting to ensure maximum uptime. Working in a fast-paced, customer-obsessed environment, you'll follow strict safety and change-control procedures, document work in ticketing systems, and collaborate with engineers and vendors to support capacity expansions and continuous reliability improvements across AWS data centers. Responsibilities Monitor and maintain data center electrical, mechanical, and HVAC systems Respond to infrastructure alarms and perform first-level troubleshooting Conduct routine inspections, rounds, and preventive maintenance tasks Document activities and incidents in ticketing and monitoring systems Follow safety, security, and change-control procedures Support installation, testing, and commissioning of new infrastructure Collaborate with engineers, vendors, and on-site teams to resolve issues Assist with capacity expansions and infrastructure upgrades Perform root-cause analysis and contribute to reliability improvements Adhere to AWS standards and best practices for data center operations Required Skills Data center infrastructure monitoring Electrical systems basics (UPS, switchgear, PDUs) Mechanical/HVAC systems fundamentals Preventive and corrective maintenance Alarm response and incident handling Use of building management and monitoring systems (BMS/DCIM) Technical documentation and ticketing tools Safety and lockout/tagout procedures Reading basic technical schematics and diagrams Vendor and on-site coordination
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/23/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Peak Systems is a preferred provider of cutting-edge data center solutions, delivering reliable and scalable infrastructure to support our clients' critical operations. We are seeking skilled Data Center Technicians to join our team and ensure seamless server deployments. As a Data Center Technician , you will be responsible for performing on-site server rack roll-ins, cable management, transceiver installation, and related tasks to obtain optimal data center operations. This role requires a detail-oriented individual with hands-on technical skills and a commitment to safety and efficiency. Location: 2400 Stateline Rd W, Southaven, MS 38671 Pay: $30+/hour (based on experience) Responsibilities: Server Rack Roll-In : Safely transport, install, and secure server racks in designated data center locations, ensuring proper alignment and stability. Cable Management : Organize, route, and label data and power cables to maintain a clean, efficient, and safe environment, adhering to industry standards. Transceiver Installation : Install, test, and troubleshoot optical transceivers to ensure reliable network connectivity. Equipment Setup : Assist in the installation and configuration of servers, networking equipment, and related hardware. Documentation : Maintain accurate records of installations, cabling layouts, labeling, and inventory. Safety Compliance : Adhere to data center safety protocols, including proper handling of equipment and use of personal protective equipment (PPE). Collaboration : Work closely with data center engineers, facilities teams, and vendors to support operational goals. Qualifications: Experience : 2-3+ years of experience in data center operations, IT hardware installation, or a related technical role. Technical Skills : Proficiency in server rack installation, cable management, and transceiver installation techniques. Familiarity with data center infrastructure, including power distribution and cooling systems. Knowledge of networking concepts (e.g., Ethernet, fiber optics, and transceiver compatibility). Physical Requirements : Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces. Comfortable standing, bending, and reaching for extended periods. Soft Skills : Strong attention to detail and organizational skills. Excellent problem-solving and communication abilities. Ability to work independently and in a team environment. Certifications (Preferred): CompTIA Server+, Data Center Technician, or equivalent. OSHA 10 or similar safety training. Availability : Willingness to work flexible hours, including nights, weekends, or on-call shifts as needed. Join our team and be a key player in building and maintaining cutting-edge IT infrastructure! Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments. Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments.
09/22/2026
Full time
Job Description Job Description Peak Systems is a preferred provider of cutting-edge data center solutions, delivering reliable and scalable infrastructure to support our clients' critical operations. We are seeking skilled Data Center Technicians to join our team and ensure seamless server deployments. As a Data Center Technician , you will be responsible for performing on-site server rack roll-ins, cable management, transceiver installation, and related tasks to obtain optimal data center operations. This role requires a detail-oriented individual with hands-on technical skills and a commitment to safety and efficiency. Location: 2400 Stateline Rd W, Southaven, MS 38671 Pay: $30+/hour (based on experience) Responsibilities: Server Rack Roll-In : Safely transport, install, and secure server racks in designated data center locations, ensuring proper alignment and stability. Cable Management : Organize, route, and label data and power cables to maintain a clean, efficient, and safe environment, adhering to industry standards. Transceiver Installation : Install, test, and troubleshoot optical transceivers to ensure reliable network connectivity. Equipment Setup : Assist in the installation and configuration of servers, networking equipment, and related hardware. Documentation : Maintain accurate records of installations, cabling layouts, labeling, and inventory. Safety Compliance : Adhere to data center safety protocols, including proper handling of equipment and use of personal protective equipment (PPE). Collaboration : Work closely with data center engineers, facilities teams, and vendors to support operational goals. Qualifications: Experience : 2-3+ years of experience in data center operations, IT hardware installation, or a related technical role. Technical Skills : Proficiency in server rack installation, cable management, and transceiver installation techniques. Familiarity with data center infrastructure, including power distribution and cooling systems. Knowledge of networking concepts (e.g., Ethernet, fiber optics, and transceiver compatibility). Physical Requirements : Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces. Comfortable standing, bending, and reaching for extended periods. Soft Skills : Strong attention to detail and organizational skills. Excellent problem-solving and communication abilities. Ability to work independently and in a team environment. Certifications (Preferred): CompTIA Server+, Data Center Technician, or equivalent. OSHA 10 or similar safety training. Availability : Willingness to work flexible hours, including nights, weekends, or on-call shifts as needed. Join our team and be a key player in building and maintaining cutting-edge IT infrastructure! Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments. Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments.
