Amazon Web Services, Inc. is seeking an Engineering Operations Technician for night shifts to support critical AWS data center infrastructure. You will monitor and troubleshoot servers, networks, and facility systems, respond to incidents, perform deployments and maintenance, and follow strict change and security controls. Partnering with engineering and operations teams, you'll document procedures, improve runbooks, and drive root-cause analysis to maintain high availability. This role is ideal for detail-oriented technicians who thrive in a fast-paced, customer-obsessed environment and want hands-on experience with large-scale cloud systems. Responsibilities Monitor and maintain AWS data center servers, networks, and supporting infrastructure during night shifts. Respond to and resolve incidents, alerts, and outages following defined SLAs and escalation paths. Perform routine maintenance, deployments, and hardware replacements according to change-management procedures. Document runbooks, procedures, and incident reports to support knowledge sharing and continuous improvement. Collaborate with engineering and operations teams to troubleshoot complex technical issues and drive root-cause analysis. Ensure adherence to security, compliance, and safety standards within the data center environment. Use monitoring and ticketing tools to track system health, incidents, and work progress. Contribute to process improvements to increase reliability, efficiency, and automation of operations. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, Load Balancing) Scripting (Python, Bash, Power Shell) Monitoring and alerting tools (Cloud Watch, Nagios, Zabbix) Incident and problem management Data center hardware troubleshooting Change management processes ITIL/operations best practices Documentation and runbook creation
09/23/2026
Full time
Amazon Web Services, Inc. is seeking an Engineering Operations Technician for night shifts to support critical AWS data center infrastructure. You will monitor and troubleshoot servers, networks, and facility systems, respond to incidents, perform deployments and maintenance, and follow strict change and security controls. Partnering with engineering and operations teams, you'll document procedures, improve runbooks, and drive root-cause analysis to maintain high availability. This role is ideal for detail-oriented technicians who thrive in a fast-paced, customer-obsessed environment and want hands-on experience with large-scale cloud systems. Responsibilities Monitor and maintain AWS data center servers, networks, and supporting infrastructure during night shifts. Respond to and resolve incidents, alerts, and outages following defined SLAs and escalation paths. Perform routine maintenance, deployments, and hardware replacements according to change-management procedures. Document runbooks, procedures, and incident reports to support knowledge sharing and continuous improvement. Collaborate with engineering and operations teams to troubleshoot complex technical issues and drive root-cause analysis. Ensure adherence to security, compliance, and safety standards within the data center environment. Use monitoring and ticketing tools to track system health, incidents, and work progress. Contribute to process improvements to increase reliability, efficiency, and automation of operations. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, Load Balancing) Scripting (Python, Bash, Power Shell) Monitoring and alerting tools (Cloud Watch, Nagios, Zabbix) Incident and problem management Data center hardware troubleshooting Change management processes ITIL/operations best practices Documentation and runbook creation
Amazon Web Services, Inc. is seeking a DCEO Chief Engineer to lead ADC InfraOps data center engineering operations. You will own the reliability, availability, and efficiency of critical infrastructure supporting AWS cloud services. Responsibilities include overseeing electrical and mechanical systems, driving incident response and root cause analysis, managing capacity and maintenance programs, and leading a team of engineers and technicians. You'll partner with operations, safety, and product teams to implement standards, automation, and continuous improvement while ensuring compliance, resiliency, and world-class customer uptime at massive scale. Responsibilities Lead end-to-end engineering operations for AWS ADC Infra Ops data centers Ensure reliability, availability, and performance of critical electrical and mechanical systems Own incident response, troubleshooting, and root cause analysis for infrastructure events Oversee preventive and predictive maintenance programs and capacity planning Develop and enforce engineering standards, procedures, and best practices Collaborate with operations, safety, and product teams to drive continuous improvement Manage and mentor engineers and technicians, building a high-performing team culture Ensure compliance with safety, regulatory, and security requirements Support infrastructure scaling, new builds, and system upgrades Leverage data, automation, and monitoring tools to improve resiliency and efficiency Required Skills Data center infrastructure engineering Electrical power systems (medium/low voltage, UPS, generators) Mechanical/HVAC and cooling systems Reliability and availability engineering Incident response and root cause analysis (RCA) Capacity planning and infrastructure scaling Maintenance planning and CMMS tools Automation and monitoring systems (BMS/SCADA/DCIM) Project management for infrastructure upgrades/builds People leadership and cross-functional collaboration
09/23/2026
Full time
Amazon Web Services, Inc. is seeking a DCEO Chief Engineer to lead ADC InfraOps data center engineering operations. You will own the reliability, availability, and efficiency of critical infrastructure supporting AWS cloud services. Responsibilities include overseeing electrical and mechanical systems, driving incident response and root cause analysis, managing capacity and maintenance programs, and leading a team of engineers and technicians. You'll partner with operations, safety, and product teams to implement standards, automation, and continuous improvement while ensuring compliance, resiliency, and world-class customer uptime at massive scale. Responsibilities Lead end-to-end engineering operations for AWS ADC Infra Ops data centers Ensure reliability, availability, and performance of critical electrical and mechanical systems Own incident response, troubleshooting, and root cause analysis for infrastructure events Oversee preventive and predictive maintenance programs and capacity planning Develop and enforce engineering standards, procedures, and best practices Collaborate with operations, safety, and product teams to drive continuous improvement Manage and mentor engineers and technicians, building a high-performing team culture Ensure compliance with safety, regulatory, and security requirements Support infrastructure scaling, new builds, and system upgrades Leverage data, automation, and monitoring tools to improve resiliency and efficiency Required Skills Data center infrastructure engineering Electrical power systems (medium/low voltage, UPS, generators) Mechanical/HVAC and cooling systems Reliability and availability engineering Incident response and root cause analysis (RCA) Capacity planning and infrastructure scaling Maintenance planning and CMMS tools Automation and monitoring systems (BMS/SCADA/DCIM) Project management for infrastructure upgrades/builds People leadership and cross-functional collaboration
Amazon Web Services, Inc. is seeking a Data Center Manager to lead 24x7 operations in a high-availability cloud environment. You will own uptime, capacity, and reliability for critical AWS infrastructure, managing a team of technicians and engineers. Responsibilities include incident, change, and problem management; capacity planning; hardware lifecycle; and vendor coordination. You will enforce strict security, safety, and compliance standards while driving continuous improvement, automation, and cost optimization in a fast-paced, customer-obsessed culture focused on innovation and ownership. Responsibilities Own day-to-day operations of an AWS data center, ensuring high availability and uptime for critical cloud services. Manage and mentor a team of data center technicians and engineers, including scheduling and performance management. Oversee capacity planning, hardware lifecycle, and infrastructure upgrades to meet growth and reliability goals. Implement and improve operational processes for incident, change, and problem management in a 24x7 environment. Ensure compliance with AWS security, safety, and regulatory standards across all facility operations. Collaborate with engineering, networking, and AWS service teams to resolve complex infrastructure issues. Monitor performance and health of data center systems using metrics, dashboards, and automation tools. Manage vendor relationships, on-site contractors, and maintenance activities to minimize risk and downtime. Drive continuous improvement initiatives focused on efficiency, resilience, and cost optimization. Report operational metrics, risks, and improvement plans to leadership and key stakeholders. Required Skills Data center operations management Capacity planning and scaling Incident and problem management IT infrastructure (servers, storage, networking) Change and configuration management Vendor and contract management Monitoring and alerting tools (e.g., Cloud Watch, DCIM) Budgeting and cost optimization IT security and compliance People leadership and shift management
09/23/2026
Full time
Amazon Web Services, Inc. is seeking a Data Center Manager to lead 24x7 operations in a high-availability cloud environment. You will own uptime, capacity, and reliability for critical AWS infrastructure, managing a team of technicians and engineers. Responsibilities include incident, change, and problem management; capacity planning; hardware lifecycle; and vendor coordination. You will enforce strict security, safety, and compliance standards while driving continuous improvement, automation, and cost optimization in a fast-paced, customer-obsessed culture focused on innovation and ownership. Responsibilities Own day-to-day operations of an AWS data center, ensuring high availability and uptime for critical cloud services. Manage and mentor a team of data center technicians and engineers, including scheduling and performance management. Oversee capacity planning, hardware lifecycle, and infrastructure upgrades to meet growth and reliability goals. Implement and improve operational processes for incident, change, and problem management in a 24x7 environment. Ensure compliance with AWS security, safety, and regulatory standards across all facility operations. Collaborate with engineering, networking, and AWS service teams to resolve complex infrastructure issues. Monitor performance and health of data center systems using metrics, dashboards, and automation tools. Manage vendor relationships, on-site contractors, and maintenance activities to minimize risk and downtime. Drive continuous improvement initiatives focused on efficiency, resilience, and cost optimization. Report operational metrics, risks, and improvement plans to leadership and key stakeholders. Required Skills Data center operations management Capacity planning and scaling Incident and problem management IT infrastructure (servers, storage, networking) Change and configuration management Vendor and contract management Monitoring and alerting tools (e.g., Cloud Watch, DCIM) Budgeting and cost optimization IT security and compliance People leadership and shift management
Amazon Web Services, Inc. is seeking an Engineering Operation Technician to support critical AWS cloud infrastructure. In this role, you'll monitor and maintain servers, networking equipment, and facility systems in AWS data centers, troubleshoot incidents, and perform hardware replacements and change activities. You'll use monitoring tools, follow runbooks, and collaborate with engineering teams to ensure high availability, security, and performance. AWS offers a customer-obsessed, innovative culture with opportunities to solve large-scale technical challenges and grow your skills on cutting-edge cloud technologies. Responsibilities Monitor AWS data center systems, servers, and networks to ensure uptime and performance. Troubleshoot and resolve hardware, OS, and network incidents following established runbooks. Perform hardware installations, replacements, and routine maintenance on infrastructure equipment. Use monitoring and ticketing tools to track incidents, changes, and problem resolutions. Collaborate with engineering and operations teams to implement improvements and changes safely. Follow security, safety, and compliance standards within the data center environment. Document procedures, incident resolutions, and infrastructure changes accurately. Participate in on-call rotations or shift work to provide 24/7 operational coverage. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, DHCP) Data center hardware troubleshooting Monitoring tools (Cloud Watch, Nagios, Zabbix) Scripting (Python, Bash, Power Shell) Virtualization and cloud concepts Incident and change management (ITIL) Security and compliance fundamentals Documentation and runbook creation
09/23/2026
Full time
Amazon Web Services, Inc. is seeking an Engineering Operation Technician to support critical AWS cloud infrastructure. In this role, you'll monitor and maintain servers, networking equipment, and facility systems in AWS data centers, troubleshoot incidents, and perform hardware replacements and change activities. You'll use monitoring tools, follow runbooks, and collaborate with engineering teams to ensure high availability, security, and performance. AWS offers a customer-obsessed, innovative culture with opportunities to solve large-scale technical challenges and grow your skills on cutting-edge cloud technologies. Responsibilities Monitor AWS data center systems, servers, and networks to ensure uptime and performance. Troubleshoot and resolve hardware, OS, and network incidents following established runbooks. Perform hardware installations, replacements, and routine maintenance on infrastructure equipment. Use monitoring and ticketing tools to track incidents, changes, and problem resolutions. Collaborate with engineering and operations teams to implement improvements and changes safely. Follow security, safety, and compliance standards within the data center environment. Document procedures, incident resolutions, and infrastructure changes accurately. Participate in on-call rotations or shift work to provide 24/7 operational coverage. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, DHCP) Data center hardware troubleshooting Monitoring tools (Cloud Watch, Nagios, Zabbix) Scripting (Python, Bash, Power Shell) Virtualization and cloud concepts Incident and change management (ITIL) Security and compliance fundamentals Documentation and runbook creation
Amazon Web Services (AWS) seeks a Cleared Engineering Operations Technician to support critical infrastructure in a secure AWS data center. You will operate and maintain mechanical, electrical, and network systems, perform monitoring, troubleshooting, and preventive maintenance, and respond to incidents to protect uptime for mission-critical workloads. Partnering with engineering, security, and operations teams, you'll follow strict safety and change-control procedures, document work, and continuously improve reliability. This role requires an active security clearance, strong technical aptitude, and comfort in a fast-paced, high-ownership environment. Responsibilities Operate and maintain data center mechanical, electrical, and networking systems Monitor infrastructure health and respond to alarms and incidents Perform preventive and corrective maintenance on critical equipment Support installation, decommissioning, and upgrades of hardware Follow safety, security, and change-control procedures at all times Document work in ticketing systems and maintain accurate asset records Collaborate with engineering, operations, and security teams on issues Assist in root cause analysis and implement reliability improvements Ensure compliance with security and environmental controls for cleared sites Provide on-call or shift coverage to support 24/7 operations Required Skills Data center infrastructure operations Mechanical and electrical systems troubleshooting Network hardware installation and maintenance Linux/Windows server basics Monitoring and incident response Preventive maintenance planning Ticketing and documentation tools Physical security and access control Change management processes Root cause analysis
09/23/2026
Full time
Amazon Web Services (AWS) seeks a Cleared Engineering Operations Technician to support critical infrastructure in a secure AWS data center. You will operate and maintain mechanical, electrical, and network systems, perform monitoring, troubleshooting, and preventive maintenance, and respond to incidents to protect uptime for mission-critical workloads. Partnering with engineering, security, and operations teams, you'll follow strict safety and change-control procedures, document work, and continuously improve reliability. This role requires an active security clearance, strong technical aptitude, and comfort in a fast-paced, high-ownership environment. Responsibilities Operate and maintain data center mechanical, electrical, and networking systems Monitor infrastructure health and respond to alarms and incidents Perform preventive and corrective maintenance on critical equipment Support installation, decommissioning, and upgrades of hardware Follow safety, security, and change-control procedures at all times Document work in ticketing systems and maintain accurate asset records Collaborate with engineering, operations, and security teams on issues Assist in root cause analysis and implement reliability improvements Ensure compliance with security and environmental controls for cleared sites Provide on-call or shift coverage to support 24/7 operations Required Skills Data center infrastructure operations Mechanical and electrical systems troubleshooting Network hardware installation and maintenance Linux/Windows server basics Monitoring and incident response Preventive maintenance planning Ticketing and documentation tools Physical security and access control Change management processes Root cause analysis
Amazon Web Services, Inc. is seeking a Data Center Manager to lead 24x7 operations in a high-availability cloud environment. You will own uptime, capacity, and reliability for critical AWS infrastructure, managing a team of technicians and engineers. Responsibilities include incident, change, and problem management; capacity planning; hardware lifecycle; and vendor coordination. You will enforce strict security, safety, and compliance standards while driving continuous improvement, automation, and cost optimization in a fast-paced, customer-obsessed culture focused on innovation and ownership. Responsibilities Own day-to-day operations of an AWS data center, ensuring high availability and uptime for critical cloud services. Manage and mentor a team of data center technicians and engineers, including scheduling and performance management. Oversee capacity planning, hardware lifecycle, and infrastructure upgrades to meet growth and reliability goals. Implement and improve operational processes for incident, change, and problem management in a 24x7 environment. Ensure compliance with AWS security, safety, and regulatory standards across all facility operations. Collaborate with engineering, networking, and AWS service teams to resolve complex infrastructure issues. Monitor performance and health of data center systems using metrics, dashboards, and automation tools. Manage vendor relationships, on-site contractors, and maintenance activities to minimize risk and downtime. Drive continuous improvement initiatives focused on efficiency, resilience, and cost optimization. Report operational metrics, risks, and improvement plans to leadership and key stakeholders. Required Skills Data center operations management Capacity planning and scaling Incident and problem management IT infrastructure (servers, storage, networking) Change and configuration management Vendor and contract management Monitoring and alerting tools (e.g., Cloud Watch, DCIM) Budgeting and cost optimization IT security and compliance People leadership and shift management
09/23/2026
Full time
Amazon Web Services, Inc. is seeking a Data Center Manager to lead 24x7 operations in a high-availability cloud environment. You will own uptime, capacity, and reliability for critical AWS infrastructure, managing a team of technicians and engineers. Responsibilities include incident, change, and problem management; capacity planning; hardware lifecycle; and vendor coordination. You will enforce strict security, safety, and compliance standards while driving continuous improvement, automation, and cost optimization in a fast-paced, customer-obsessed culture focused on innovation and ownership. Responsibilities Own day-to-day operations of an AWS data center, ensuring high availability and uptime for critical cloud services. Manage and mentor a team of data center technicians and engineers, including scheduling and performance management. Oversee capacity planning, hardware lifecycle, and infrastructure upgrades to meet growth and reliability goals. Implement and improve operational processes for incident, change, and problem management in a 24x7 environment. Ensure compliance with AWS security, safety, and regulatory standards across all facility operations. Collaborate with engineering, networking, and AWS service teams to resolve complex infrastructure issues. Monitor performance and health of data center systems using metrics, dashboards, and automation tools. Manage vendor relationships, on-site contractors, and maintenance activities to minimize risk and downtime. Drive continuous improvement initiatives focused on efficiency, resilience, and cost optimization. Report operational metrics, risks, and improvement plans to leadership and key stakeholders. Required Skills Data center operations management Capacity planning and scaling Incident and problem management IT infrastructure (servers, storage, networking) Change and configuration management Vendor and contract management Monitoring and alerting tools (e.g., Cloud Watch, DCIM) Budgeting and cost optimization IT security and compliance People leadership and shift management
Amazon Web Services, Inc. is seeking an Engineering Operations Technician to support and optimize AWS data center infrastructure. In this role, you will monitor and maintain critical compute, storage, and network systems, respond to incidents, and perform preventative maintenance to ensure high availability of cloud services. You will execute standard operating procedures, troubleshoot hardware issues, and collaborate with engineering teams to implement improvements. Working in AWS's customer-obsessed and data-driven culture, you'll learn cutting-edge cloud technologies, contribute to large-scale technical solutions, and grow in a high-ownership, fast-paced environment. Responsibilities Monitor and maintain AWS data center infrastructure and systems health Perform preventative and corrective maintenance on servers, networking, and power/cooling equipment Respond to and resolve infrastructure incidents within defined SLAs Execute standard operating procedures, change requests, and deployment tasks Troubleshoot hardware and connectivity issues, escalating to engineering when needed Use monitoring and ticketing tools to track system performance and issues Document procedures, incidents, and resolutions to improve operational excellence Collaborate with cross-functional engineering and operations teams on improvements Support capacity planning, rack/stack, and cabling activities in the data center Contribute to a high-safety, high-availability, and compliance-focused environment Required Skills Data center operations Linux/Windows administration Network monitoring tools Hardware troubleshooting Incident management Change management Scripting (Python, Bash, Power Shell) System monitoring (Cloud Watch, Nagios, Zabbix) Rack/stack and cabling Documentation and runbook creation
09/23/2026
Full time
Amazon Web Services, Inc. is seeking an Engineering Operations Technician to support and optimize AWS data center infrastructure. In this role, you will monitor and maintain critical compute, storage, and network systems, respond to incidents, and perform preventative maintenance to ensure high availability of cloud services. You will execute standard operating procedures, troubleshoot hardware issues, and collaborate with engineering teams to implement improvements. Working in AWS's customer-obsessed and data-driven culture, you'll learn cutting-edge cloud technologies, contribute to large-scale technical solutions, and grow in a high-ownership, fast-paced environment. Responsibilities Monitor and maintain AWS data center infrastructure and systems health Perform preventative and corrective maintenance on servers, networking, and power/cooling equipment Respond to and resolve infrastructure incidents within defined SLAs Execute standard operating procedures, change requests, and deployment tasks Troubleshoot hardware and connectivity issues, escalating to engineering when needed Use monitoring and ticketing tools to track system performance and issues Document procedures, incidents, and resolutions to improve operational excellence Collaborate with cross-functional engineering and operations teams on improvements Support capacity planning, rack/stack, and cabling activities in the data center Contribute to a high-safety, high-availability, and compliance-focused environment Required Skills Data center operations Linux/Windows administration Network monitoring tools Hardware troubleshooting Incident management Change management Scripting (Python, Bash, Power Shell) System monitoring (Cloud Watch, Nagios, Zabbix) Rack/stack and cabling Documentation and runbook creation
Amazon Web Services, Inc. is seeking a Data Center Manager to lead 24x7 operations in a high-availability cloud environment. You will own uptime, capacity, and reliability for critical AWS infrastructure, managing a team of technicians and engineers. Responsibilities include incident, change, and problem management; capacity planning; hardware lifecycle; and vendor coordination. You will enforce strict security, safety, and compliance standards while driving continuous improvement, automation, and cost optimization in a fast-paced, customer-obsessed culture focused on innovation and ownership. Responsibilities Own day-to-day operations of an AWS data center, ensuring high availability and uptime for critical cloud services. Manage and mentor a team of data center technicians and engineers, including scheduling and performance management. Oversee capacity planning, hardware lifecycle, and infrastructure upgrades to meet growth and reliability goals. Implement and improve operational processes for incident, change, and problem management in a 24x7 environment. Ensure compliance with AWS security, safety, and regulatory standards across all facility operations. Collaborate with engineering, networking, and AWS service teams to resolve complex infrastructure issues. Monitor performance and health of data center systems using metrics, dashboards, and automation tools. Manage vendor relationships, on-site contractors, and maintenance activities to minimize risk and downtime. Drive continuous improvement initiatives focused on efficiency, resilience, and cost optimization. Report operational metrics, risks, and improvement plans to leadership and key stakeholders. Required Skills Data center operations management Capacity planning and scaling Incident and problem management IT infrastructure (servers, storage, networking) Change and configuration management Vendor and contract management Monitoring and alerting tools (e.g., Cloud Watch, DCIM) Budgeting and cost optimization IT security and compliance People leadership and shift management
09/23/2026
Full time
Amazon Web Services, Inc. is seeking a Data Center Manager to lead 24x7 operations in a high-availability cloud environment. You will own uptime, capacity, and reliability for critical AWS infrastructure, managing a team of technicians and engineers. Responsibilities include incident, change, and problem management; capacity planning; hardware lifecycle; and vendor coordination. You will enforce strict security, safety, and compliance standards while driving continuous improvement, automation, and cost optimization in a fast-paced, customer-obsessed culture focused on innovation and ownership. Responsibilities Own day-to-day operations of an AWS data center, ensuring high availability and uptime for critical cloud services. Manage and mentor a team of data center technicians and engineers, including scheduling and performance management. Oversee capacity planning, hardware lifecycle, and infrastructure upgrades to meet growth and reliability goals. Implement and improve operational processes for incident, change, and problem management in a 24x7 environment. Ensure compliance with AWS security, safety, and regulatory standards across all facility operations. Collaborate with engineering, networking, and AWS service teams to resolve complex infrastructure issues. Monitor performance and health of data center systems using metrics, dashboards, and automation tools. Manage vendor relationships, on-site contractors, and maintenance activities to minimize risk and downtime. Drive continuous improvement initiatives focused on efficiency, resilience, and cost optimization. Report operational metrics, risks, and improvement plans to leadership and key stakeholders. Required Skills Data center operations management Capacity planning and scaling Incident and problem management IT infrastructure (servers, storage, networking) Change and configuration management Vendor and contract management Monitoring and alerting tools (e.g., Cloud Watch, DCIM) Budgeting and cost optimization IT security and compliance People leadership and shift management
Amazon Web Services, Inc. seeks a Data Center Technician to support the backbone of AWS's global cloud infrastructure. In this on-site role, you will install, configure, and maintain server and network hardware; perform break-fix and preventive maintenance; manage cabling, racking, and inventory; and respond to incidents to keep services highly available. You'll follow strict security, safety, and change-management procedures while collaborating with engineers to resolve issues. AWS's customer-obsessed, data-driven culture offers exposure to cutting-edge cloud technologies, rapid skill growth, and impactful work at global scale. Responsibilities Install, configure, and decommission server and network hardware in AWS data centers Perform break-fix troubleshooting, diagnostics, and repairs on infrastructure equipment Execute preventive maintenance, health checks, and hardware lifecycle tasks Manage rack layout, structured cabling, and cable labeling to AWS standards Monitor systems, respond to alerts, and resolve incidents to minimize downtime Follow security, safety, and change-management procedures and documentation Track assets, inventory, and work in ticketing and documentation systems Collaborate with engineering and operations teams to resolve complex issues Support on-call rotations and shift work to ensure 24/7 coverage Contribute to continuous improvement of data center processes and standards Required Skills Data center operations Server hardware installation Linux/Windows administration Network troubleshooting Cabling and rack management Monitoring and incident response Hardware diagnostics and repair Change management procedures Inventory and asset tracking Documentation and ticketing systems
09/23/2026
Full time
Amazon Web Services, Inc. seeks a Data Center Technician to support the backbone of AWS's global cloud infrastructure. In this on-site role, you will install, configure, and maintain server and network hardware; perform break-fix and preventive maintenance; manage cabling, racking, and inventory; and respond to incidents to keep services highly available. You'll follow strict security, safety, and change-management procedures while collaborating with engineers to resolve issues. AWS's customer-obsessed, data-driven culture offers exposure to cutting-edge cloud technologies, rapid skill growth, and impactful work at global scale. Responsibilities Install, configure, and decommission server and network hardware in AWS data centers Perform break-fix troubleshooting, diagnostics, and repairs on infrastructure equipment Execute preventive maintenance, health checks, and hardware lifecycle tasks Manage rack layout, structured cabling, and cable labeling to AWS standards Monitor systems, respond to alerts, and resolve incidents to minimize downtime Follow security, safety, and change-management procedures and documentation Track assets, inventory, and work in ticketing and documentation systems Collaborate with engineering and operations teams to resolve complex issues Support on-call rotations and shift work to ensure 24/7 coverage Contribute to continuous improvement of data center processes and standards Required Skills Data center operations Server hardware installation Linux/Windows administration Network troubleshooting Cabling and rack management Monitoring and incident response Hardware diagnostics and repair Change management procedures Inventory and asset tracking Documentation and ticketing systems
Amazon Web Services, Inc. is seeking an Infra Delivery Technician to build and maintain AWS data center infrastructure supporting global cloud services. You will install and configure servers, racks, power, and network equipment; perform cabling and hardware replacements; execute work orders; and support capacity expansions. You'll follow strict security, safety, and change-management procedures while troubleshooting hardware issues and collaborating with engineering teams. In AWS's customer-obsessed, high-ownership culture, you'll work on large-scale, mission-critical systems and continuously grow your technical skills. Responsibilities Install and configure servers, racks, and related data center hardware Perform structured cabling, labeling, and power connectivity for new infrastructure Execute work orders and deployment plans to deliver new capacity on schedule Troubleshoot and replace failed components including disks, NICs, and power supplies Monitor and respond to infrastructure incidents, escalating as needed Follow strict security, safety, and access-control procedures in data centers Document changes, configurations, and inventory accurately Collaborate with network, systems, and capacity engineering teams on deployments Support on-call or shift-based coverage in 24/7 production environments Identify opportunities to improve reliability, efficiency, and automation of infra delivery Required Skills Data center operations Server hardware installation Networking fundamentals Structured cabling Linux/Windows administration Hardware diagnostics and repair Monitoring and incident response Change management Technical documentation Automation and scripting basics
09/23/2026
Full time
Amazon Web Services, Inc. is seeking an Infra Delivery Technician to build and maintain AWS data center infrastructure supporting global cloud services. You will install and configure servers, racks, power, and network equipment; perform cabling and hardware replacements; execute work orders; and support capacity expansions. You'll follow strict security, safety, and change-management procedures while troubleshooting hardware issues and collaborating with engineering teams. In AWS's customer-obsessed, high-ownership culture, you'll work on large-scale, mission-critical systems and continuously grow your technical skills. Responsibilities Install and configure servers, racks, and related data center hardware Perform structured cabling, labeling, and power connectivity for new infrastructure Execute work orders and deployment plans to deliver new capacity on schedule Troubleshoot and replace failed components including disks, NICs, and power supplies Monitor and respond to infrastructure incidents, escalating as needed Follow strict security, safety, and access-control procedures in data centers Document changes, configurations, and inventory accurately Collaborate with network, systems, and capacity engineering teams on deployments Support on-call or shift-based coverage in 24/7 production environments Identify opportunities to improve reliability, efficiency, and automation of infra delivery Required Skills Data center operations Server hardware installation Networking fundamentals Structured cabling Linux/Windows administration Hardware diagnostics and repair Monitoring and incident response Change management Technical documentation Automation and scripting basics
Amazon Web Services (AWS) is seeking an Engineering Operations Technician to support data center infrastructure for DCC Communities. You will monitor and maintain critical IT and facility systems, including servers, networking, and power/cooling equipment. Responsibilities include incident response, ticket resolution, change implementation, and routine inspections to ensure uptime and performance. You'll collaborate with engineers to troubleshoot issues, follow strict security and safety procedures, and document work accurately. This role is ideal for detail-oriented technicians eager to grow with cutting-edge cloud technologies in a fast-paced, customer-obsessed environment. Responsibilities Monitor and maintain data center IT and facility infrastructure for DCC Communities Respond to incidents and service tickets to restore services quickly Perform routine inspections, testing, and preventive maintenance Support server, network, power, and cooling equipment troubleshooting Implement approved changes following documented procedures Document incidents, maintenance activities, and system status Collaborate with engineers and vendors on complex technical issues Follow security, safety, and compliance standards within the data center Required Skills Data center operations Server hardware maintenance Basic networking (TCP/IP, switches, routers) Monitoring and ticketing systems Incident response and troubleshooting Power and cooling systems basics Linux/Windows OS fundamentals Change management procedures Technical documentation Physical security and safety practices
09/23/2026
Full time
Amazon Web Services (AWS) is seeking an Engineering Operations Technician to support data center infrastructure for DCC Communities. You will monitor and maintain critical IT and facility systems, including servers, networking, and power/cooling equipment. Responsibilities include incident response, ticket resolution, change implementation, and routine inspections to ensure uptime and performance. You'll collaborate with engineers to troubleshoot issues, follow strict security and safety procedures, and document work accurately. This role is ideal for detail-oriented technicians eager to grow with cutting-edge cloud technologies in a fast-paced, customer-obsessed environment. Responsibilities Monitor and maintain data center IT and facility infrastructure for DCC Communities Respond to incidents and service tickets to restore services quickly Perform routine inspections, testing, and preventive maintenance Support server, network, power, and cooling equipment troubleshooting Implement approved changes following documented procedures Document incidents, maintenance activities, and system status Collaborate with engineers and vendors on complex technical issues Follow security, safety, and compliance standards within the data center Required Skills Data center operations Server hardware maintenance Basic networking (TCP/IP, switches, routers) Monitoring and ticketing systems Incident response and troubleshooting Power and cooling systems basics Linux/Windows OS fundamentals Change management procedures Technical documentation Physical security and safety practices
Amazon Web Services, Inc. is seeking an Engineering Operation Technician to support critical AWS cloud infrastructure. In this role, you'll monitor and maintain servers, networking equipment, and facility systems in AWS data centers, troubleshoot incidents, and perform hardware replacements and change activities. You'll use monitoring tools, follow runbooks, and collaborate with engineering teams to ensure high availability, security, and performance. AWS offers a customer-obsessed, innovative culture with opportunities to solve large-scale technical challenges and grow your skills on cutting-edge cloud technologies. Responsibilities Monitor AWS data center systems, servers, and networks to ensure uptime and performance. Troubleshoot and resolve hardware, OS, and network incidents following established runbooks. Perform hardware installations, replacements, and routine maintenance on infrastructure equipment. Use monitoring and ticketing tools to track incidents, changes, and problem resolutions. Collaborate with engineering and operations teams to implement improvements and changes safely. Follow security, safety, and compliance standards within the data center environment. Document procedures, incident resolutions, and infrastructure changes accurately. Participate in on-call rotations or shift work to provide 24/7 operational coverage. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, DHCP) Data center hardware troubleshooting Monitoring tools (Cloud Watch, Nagios, Zabbix) Scripting (Python, Bash, Power Shell) Virtualization and cloud concepts Incident and change management (ITIL) Security and compliance fundamentals Documentation and runbook creation
09/23/2026
Full time
Amazon Web Services, Inc. is seeking an Engineering Operation Technician to support critical AWS cloud infrastructure. In this role, you'll monitor and maintain servers, networking equipment, and facility systems in AWS data centers, troubleshoot incidents, and perform hardware replacements and change activities. You'll use monitoring tools, follow runbooks, and collaborate with engineering teams to ensure high availability, security, and performance. AWS offers a customer-obsessed, innovative culture with opportunities to solve large-scale technical challenges and grow your skills on cutting-edge cloud technologies. Responsibilities Monitor AWS data center systems, servers, and networks to ensure uptime and performance. Troubleshoot and resolve hardware, OS, and network incidents following established runbooks. Perform hardware installations, replacements, and routine maintenance on infrastructure equipment. Use monitoring and ticketing tools to track incidents, changes, and problem resolutions. Collaborate with engineering and operations teams to implement improvements and changes safely. Follow security, safety, and compliance standards within the data center environment. Document procedures, incident resolutions, and infrastructure changes accurately. Participate in on-call rotations or shift work to provide 24/7 operational coverage. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, DHCP) Data center hardware troubleshooting Monitoring tools (Cloud Watch, Nagios, Zabbix) Scripting (Python, Bash, Power Shell) Virtualization and cloud concepts Incident and change management (ITIL) Security and compliance fundamentals Documentation and runbook creation
Amazon Web Services, Inc. seeks a Night Data Center Technician to support critical AWS infrastructure. In this role, you'll perform hardware installations, cabling, and troubleshooting for servers and network devices, ensuring high availability and uptime for global customers. You'll monitor alerts, respond to incidents, and follow rigorous security and safety standards in a fast-paced, customer-obsessed environment. This position offers hands-on experience with cutting-edge cloud infrastructure, opportunities to learn AWS technologies, and growth in a high-ownership, operations-focused role. Responsibilities Monitor and support night-time data center operations ensuring high availability of AWS infrastructure Perform hardware installations, swaps, cabling, and troubleshooting of servers and network equipment Respond to alerts, perform root-cause analysis, and escalate complex issues per AWS procedures Execute regular maintenance, inspections, and inventory management of data center assets Follow strict security, compliance, and safety protocols within the data center environment Document work performed, update tickets, and contribute to process improvements Required Skills Data center operations Server hardware installation and troubleshooting Linux or Windows system administration basics Network fundamentals (TCP/IP, switching, routing) Rack and stack, cabling, and cable management Monitoring and incident response tools Ticketing systems (e.g., Jira, Service Now) Hardware diagnostics and root-cause analysis Physical security and access control procedures Change management and documentation
09/23/2026
Full time
Amazon Web Services, Inc. seeks a Night Data Center Technician to support critical AWS infrastructure. In this role, you'll perform hardware installations, cabling, and troubleshooting for servers and network devices, ensuring high availability and uptime for global customers. You'll monitor alerts, respond to incidents, and follow rigorous security and safety standards in a fast-paced, customer-obsessed environment. This position offers hands-on experience with cutting-edge cloud infrastructure, opportunities to learn AWS technologies, and growth in a high-ownership, operations-focused role. Responsibilities Monitor and support night-time data center operations ensuring high availability of AWS infrastructure Perform hardware installations, swaps, cabling, and troubleshooting of servers and network equipment Respond to alerts, perform root-cause analysis, and escalate complex issues per AWS procedures Execute regular maintenance, inspections, and inventory management of data center assets Follow strict security, compliance, and safety protocols within the data center environment Document work performed, update tickets, and contribute to process improvements Required Skills Data center operations Server hardware installation and troubleshooting Linux or Windows system administration basics Network fundamentals (TCP/IP, switching, routing) Rack and stack, cabling, and cable management Monitoring and incident response tools Ticketing systems (e.g., Jira, Service Now) Hardware diagnostics and root-cause analysis Physical security and access control procedures Change management and documentation
Amazon Web Services, Inc. (AWS) is seeking an Engineering Operations Technician to support critical data center infrastructure powering our global cloud. You will monitor and maintain electrical, mechanical, and HVAC systems; respond to alarms; perform routine inspections; and assist with troubleshooting to ensure maximum uptime. Working in a fast-paced, customer-obsessed environment, you'll follow strict safety and change-control procedures, document work in ticketing systems, and collaborate with engineers and vendors to support capacity expansions and continuous reliability improvements across AWS data centers. Responsibilities Monitor and maintain data center electrical, mechanical, and HVAC systems Respond to infrastructure alarms and perform first-level troubleshooting Conduct routine inspections, rounds, and preventive maintenance tasks Document activities and incidents in ticketing and monitoring systems Follow safety, security, and change-control procedures Support installation, testing, and commissioning of new infrastructure Collaborate with engineers, vendors, and on-site teams to resolve issues Assist with capacity expansions and infrastructure upgrades Perform root-cause analysis and contribute to reliability improvements Adhere to AWS standards and best practices for data center operations Required Skills Data center infrastructure monitoring Electrical systems basics (UPS, switchgear, PDUs) Mechanical/HVAC systems fundamentals Preventive and corrective maintenance Alarm response and incident handling Use of building management and monitoring systems (BMS/DCIM) Technical documentation and ticketing tools Safety and lockout/tagout procedures Reading basic technical schematics and diagrams Vendor and on-site coordination
09/23/2026
Full time
Amazon Web Services, Inc. (AWS) is seeking an Engineering Operations Technician to support critical data center infrastructure powering our global cloud. You will monitor and maintain electrical, mechanical, and HVAC systems; respond to alarms; perform routine inspections; and assist with troubleshooting to ensure maximum uptime. Working in a fast-paced, customer-obsessed environment, you'll follow strict safety and change-control procedures, document work in ticketing systems, and collaborate with engineers and vendors to support capacity expansions and continuous reliability improvements across AWS data centers. Responsibilities Monitor and maintain data center electrical, mechanical, and HVAC systems Respond to infrastructure alarms and perform first-level troubleshooting Conduct routine inspections, rounds, and preventive maintenance tasks Document activities and incidents in ticketing and monitoring systems Follow safety, security, and change-control procedures Support installation, testing, and commissioning of new infrastructure Collaborate with engineers, vendors, and on-site teams to resolve issues Assist with capacity expansions and infrastructure upgrades Perform root-cause analysis and contribute to reliability improvements Adhere to AWS standards and best practices for data center operations Required Skills Data center infrastructure monitoring Electrical systems basics (UPS, switchgear, PDUs) Mechanical/HVAC systems fundamentals Preventive and corrective maintenance Alarm response and incident handling Use of building management and monitoring systems (BMS/DCIM) Technical documentation and ticketing tools Safety and lockout/tagout procedures Reading basic technical schematics and diagrams Vendor and on-site coordination
Job Description Job Description Job Title: Data Center Technician 4 10-hour Shifts - Nights, Specific Days TBD Location: On-Site, Reporting to Ashburn, VA Pay Rate: $60/hr. W2. Benefits available Position Type: Multi-year Contract Description The Data Center Technician will coordinate, monitor, administer, and service technical environments. The role completes implementations, carries out integration activities, and provides operational support for technical environments. A Network Administrator Operator manages and maintains an organization's network infrastructure, ensuring security and performance Experience with routers, switches, and firewalls Strong problem-solving and communication skills Basic Purpose - Network and Server Installations and Maintenance Provide on-site technical support for the client's data center and equipment to ensure continuous availability. Perform troubleshooting, escalations, and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own but also know how to take direction when it is given, paying attention to all details involved. Responsibilities Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) - Basic/Routine Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) - Basic/Routine Data Center staging, deployment, and logistics/asset management support - Basic/Routine Site builds & refreshes, while meeting current quality standards- Basic/Routine Data Center hardware break/fix/move/add/change ; component replacement, hardware troubleshooting- Basic/Routine Extensive enterprise cable installation experience as well as industry cabling standards- Basic/Routine Ability to provide adequate fiber and copper cable testing with minimal supervision- Basic/Routine Ability to terminate Cat 6 cabling- Basic/Routine Create/update/maintain rack elevations within a DCIM application (Nlyte) -Participates in Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure -Participates in Troubleshoot and escalate incidents and problems- Basic/Routine Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria- Basic/Routine Provide status reports on active or resolved issues -Participates in Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations- Basic/Routine Experience with out-of-band management/KVM system (DSVIEW) - Basic/Routine Experience with power distribution units (PDUs), load management - Basic/Routine Familiar with NEMA and IEC power connectors- Basic/Routine Familiar with Data Center containment solutions- Basic/Routine Work with others to update and document procedures -Participates in Write and maintain detailed site reference documentation -Participates in Cognizant of Data Center Safety Standards - Basic/Routine Lift equipment weighing 50 lbs. - Basic/Routine Perform other tasks or duties as assigned or based on need- Basic/Routine Qualifications - knowledge, skills, and abilities Intermediate Data Center / IT Operations experience Software & Hardware tools utilized to perform day-to-day Data Center functions Knowledge of LAN/WAN topologies, protocols, and standards Must exhibit excellent communication and grammatical skills Demonstrated analytical and problem-solving skills Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed Ability to work independently and as part of a team Ability to work under pressure (urgent problems, deadlines, changing priorities) Familiar with network cabling (types, distance limitations, testing, connectors, handling) Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM) Familiar with server hardware and components Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single-phase vs. three-phase, etc. Familiar with datacenter design in relation to heat dissipation and airflow Meticulous and obsessive about organized cabling Detail-oriented and organized Desired Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience Experience and technical training in WAN/LAN communications including experience installing, basic configuring, and maintaining Cisco routers and switches Experience in presenting technical solutions and/or recommendations Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems Advanced skill in diagnosing and troubleshooting issues Advanced research, analytical, and problem-solving skills Knowledge of client operations System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
09/23/2026
Full time
Job Description Job Description Job Title: Data Center Technician 4 10-hour Shifts - Nights, Specific Days TBD Location: On-Site, Reporting to Ashburn, VA Pay Rate: $60/hr. W2. Benefits available Position Type: Multi-year Contract Description The Data Center Technician will coordinate, monitor, administer, and service technical environments. The role completes implementations, carries out integration activities, and provides operational support for technical environments. A Network Administrator Operator manages and maintains an organization's network infrastructure, ensuring security and performance Experience with routers, switches, and firewalls Strong problem-solving and communication skills Basic Purpose - Network and Server Installations and Maintenance Provide on-site technical support for the client's data center and equipment to ensure continuous availability. Perform troubleshooting, escalations, and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own but also know how to take direction when it is given, paying attention to all details involved. Responsibilities Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) - Basic/Routine Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) - Basic/Routine Data Center staging, deployment, and logistics/asset management support - Basic/Routine Site builds & refreshes, while meeting current quality standards- Basic/Routine Data Center hardware break/fix/move/add/change ; component replacement, hardware troubleshooting- Basic/Routine Extensive enterprise cable installation experience as well as industry cabling standards- Basic/Routine Ability to provide adequate fiber and copper cable testing with minimal supervision- Basic/Routine Ability to terminate Cat 6 cabling- Basic/Routine Create/update/maintain rack elevations within a DCIM application (Nlyte) -Participates in Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure -Participates in Troubleshoot and escalate incidents and problems- Basic/Routine Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria- Basic/Routine Provide status reports on active or resolved issues -Participates in Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations- Basic/Routine Experience with out-of-band management/KVM system (DSVIEW) - Basic/Routine Experience with power distribution units (PDUs), load management - Basic/Routine Familiar with NEMA and IEC power connectors- Basic/Routine Familiar with Data Center containment solutions- Basic/Routine Work with others to update and document procedures -Participates in Write and maintain detailed site reference documentation -Participates in Cognizant of Data Center Safety Standards - Basic/Routine Lift equipment weighing 50 lbs. - Basic/Routine Perform other tasks or duties as assigned or based on need- Basic/Routine Qualifications - knowledge, skills, and abilities Intermediate Data Center / IT Operations experience Software & Hardware tools utilized to perform day-to-day Data Center functions Knowledge of LAN/WAN topologies, protocols, and standards Must exhibit excellent communication and grammatical skills Demonstrated analytical and problem-solving skills Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed Ability to work independently and as part of a team Ability to work under pressure (urgent problems, deadlines, changing priorities) Familiar with network cabling (types, distance limitations, testing, connectors, handling) Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM) Familiar with server hardware and components Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single-phase vs. three-phase, etc. Familiar with datacenter design in relation to heat dissipation and airflow Meticulous and obsessive about organized cabling Detail-oriented and organized Desired Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience Experience and technical training in WAN/LAN communications including experience installing, basic configuring, and maintaining Cisco routers and switches Experience in presenting technical solutions and/or recommendations Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems Advanced skill in diagnosing and troubleshooting issues Advanced research, analytical, and problem-solving skills Knowledge of client operations System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/23/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Location: Ashburn, VA Employment Type: Contract Shift: Day / Night / Rotating (24/7 environment) About the Role We are seeking a reliable and detail-oriented Data Center Technician to support operations at our Ashburn, VA facility. This role is responsible for installing, maintaining, and troubleshooting server and network hardware in a high-availability, mission-critical environment. The ideal candidate thrives in a fast-paced setting and is committed to operational excellence and uptime. Key Responsibilities Rack, stack, and cable servers, network devices, and storage equipment Perform hardware installations, upgrades, and replacements (RAM, HDD/SSD, PSUs, NICs) Troubleshoot and resolve hardware, connectivity, and power issues Run, label, and manage structured cabling (copper & fiber) Monitor system alerts and respond to incidents per SLA requirements Maintain accurate documentation of installations, asset tracking, and ticket updates Perform routine inspections of power and cooling infrastructure Follow security, safety, and compliance protocols Coordinate with network engineers, system administrators, and facilities teams Required Qualifications 1-3+ years of experience in a data center or IT support environment Basic knowledge of servers, networking fundamentals (TCP/IP), and hardware components Experience with structured cabling standards Ability to lift 50 lbs and work in hot/cold aisle environments Familiarity with ticketing systems and asset management tools Strong troubleshooting and problem-solving skills Ability to work shifts, including nights and weekends Preferred Qualifications CompTIA A+, Network+, or similar certification Experience with remote hands support Familiarity with enterprise hardware (Dell, HPE, Cisco, etc.) Understanding of data center power systems (PDUs, UPS, generators) Experience working in high-density or hyperscale environments Work Environment 24/7/365 mission-critical facility Fast-paced, SLA-driven environment On-site role (not remote) May require background check and security clearance depending on client requirements Powered by JazzHR 1PadRccNLI
09/23/2026
Full time
Job Description Job Description Location: Ashburn, VA Employment Type: Contract Shift: Day / Night / Rotating (24/7 environment) About the Role We are seeking a reliable and detail-oriented Data Center Technician to support operations at our Ashburn, VA facility. This role is responsible for installing, maintaining, and troubleshooting server and network hardware in a high-availability, mission-critical environment. The ideal candidate thrives in a fast-paced setting and is committed to operational excellence and uptime. Key Responsibilities Rack, stack, and cable servers, network devices, and storage equipment Perform hardware installations, upgrades, and replacements (RAM, HDD/SSD, PSUs, NICs) Troubleshoot and resolve hardware, connectivity, and power issues Run, label, and manage structured cabling (copper & fiber) Monitor system alerts and respond to incidents per SLA requirements Maintain accurate documentation of installations, asset tracking, and ticket updates Perform routine inspections of power and cooling infrastructure Follow security, safety, and compliance protocols Coordinate with network engineers, system administrators, and facilities teams Required Qualifications 1-3+ years of experience in a data center or IT support environment Basic knowledge of servers, networking fundamentals (TCP/IP), and hardware components Experience with structured cabling standards Ability to lift 50 lbs and work in hot/cold aisle environments Familiarity with ticketing systems and asset management tools Strong troubleshooting and problem-solving skills Ability to work shifts, including nights and weekends Preferred Qualifications CompTIA A+, Network+, or similar certification Experience with remote hands support Familiarity with enterprise hardware (Dell, HPE, Cisco, etc.) Understanding of data center power systems (PDUs, UPS, generators) Experience working in high-density or hyperscale environments Work Environment 24/7/365 mission-critical facility Fast-paced, SLA-driven environment On-site role (not remote) May require background check and security clearance depending on client requirements Powered by JazzHR 1PadRccNLI
Job Description Job Description The Archetype Strategy is seeking a detail-oriented and skilled Data Center Technician to join our team. In this role, you will be responsible for the critical infrastructure setup within data centers, including installing data cabinets, supporting pathways such as basket trays, and running pre-connectorized fiber. You will play a key part in ensuring that our data centers operate efficiently, reliably, and securely. Key Responsibilities: Data Cabinet Installation: Install and align data cabinets and racks according to technical specifications and project requirements. Pathway Support Setup: Design and install pathway support systems, such as basket trays and cable management solutions, ensuring optimal organization and efficiency. Fiber Optic Installation: Run, terminate, and secure pre-connectorized fiber cables, ensuring accuracy and reliability in data transmission. System Integration: Collaborate with engineering teams to ensure seamless integration of infrastructure with existing systems. Quality Assurance: Conduct testing and inspections to ensure installations meet industry standards and company guidelines. Documentation: Maintain detailed records of installations, configurations, and modifications within the data center. Safety Adherence: Comply with all safety protocols and regulations, maintaining a safe and secure working environment. Qualifications: Required Skills and Experience: Demonstrated experience in data center installation or a related technical field. Expertise in installing data cabinets, rack systems, and supporting infrastructure such as basket trays. Hands-on experience with pre-connectorized fiber cable installation and management. Familiarity with data center standards such as TIA/EIA-942 and BICSI guidelines. Strong ability to read and interpret technical diagrams, blueprints, and layouts. Excellent problem-solving skills and meticulous attention to detail. Preferred Skills: Experience working within operational data centers. Knowledge of structured cabling systems and industry best practices. Physical Requirements: Capability to lift and handle equipment weighing up to 50 pounds. Ability to work in confined spaces or at heights as required. Flexibility to work extended hours or shifts based on project demands. Powered by JazzHR eDFYe1sQwx
09/23/2026
Full time
Job Description Job Description The Archetype Strategy is seeking a detail-oriented and skilled Data Center Technician to join our team. In this role, you will be responsible for the critical infrastructure setup within data centers, including installing data cabinets, supporting pathways such as basket trays, and running pre-connectorized fiber. You will play a key part in ensuring that our data centers operate efficiently, reliably, and securely. Key Responsibilities: Data Cabinet Installation: Install and align data cabinets and racks according to technical specifications and project requirements. Pathway Support Setup: Design and install pathway support systems, such as basket trays and cable management solutions, ensuring optimal organization and efficiency. Fiber Optic Installation: Run, terminate, and secure pre-connectorized fiber cables, ensuring accuracy and reliability in data transmission. System Integration: Collaborate with engineering teams to ensure seamless integration of infrastructure with existing systems. Quality Assurance: Conduct testing and inspections to ensure installations meet industry standards and company guidelines. Documentation: Maintain detailed records of installations, configurations, and modifications within the data center. Safety Adherence: Comply with all safety protocols and regulations, maintaining a safe and secure working environment. Qualifications: Required Skills and Experience: Demonstrated experience in data center installation or a related technical field. Expertise in installing data cabinets, rack systems, and supporting infrastructure such as basket trays. Hands-on experience with pre-connectorized fiber cable installation and management. Familiarity with data center standards such as TIA/EIA-942 and BICSI guidelines. Strong ability to read and interpret technical diagrams, blueprints, and layouts. Excellent problem-solving skills and meticulous attention to detail. Preferred Skills: Experience working within operational data centers. Knowledge of structured cabling systems and industry best practices. Physical Requirements: Capability to lift and handle equipment weighing up to 50 pounds. Ability to work in confined spaces or at heights as required. Flexibility to work extended hours or shifts based on project demands. Powered by JazzHR eDFYe1sQwx
Job Description Job Description Locations: Athens, OH / New Albany, OH/Oklahoma City. OK/Plano, TX Schedule: 8-hour shifts Travel: Up to 100% Contract: Contract opportunity Job Overview We are looking for a hands-on Data Center Services Technician to support installation, maintenance, and operational activities in hyperscale and enterprise data center environments. This position is a good fit for candidates with experience in data center operations, structured cabling, telecommunications, field services, or Information Technology (IT) infrastructure . Key Responsibilities Install and deploy servers, network devices, storage equipment, and related infrastructure. Perform rack-and-stack activities and equipment installation. Install, route, terminate, label, and dress copper and fiber cabling. Install rack Power Distribution Units (PDUs) and connect equipment to power. Perform equipment provisioning and hardware component installation. Connect and support Out-of-Band (OOB) management systems. Perform continuity testing, fiber verification, and equipment turn-up. Perform Moves, Adds, Changes, and Disconnects (MACD) and Field-Replaceable Unit (FRU) replacements. Maintain installation records, test results, inventory, and as-built documentation. Identify and escalate technical, design, and safety issues. Required Qualifications High school diploma, technical certification, vocational training, or equivalent experience. 1+ year of experience in data centers, structured cabling, telecommunications, field services, or IT infrastructure. Hands-on experience with racks, servers, networking equipment, and cabling. Knowledge of copper and fiber cabling practices. Ability to read engineering drawings, installation documents, and Methods of Procedure (MOPs). Ability to work independently with minimal supervision. Valid state ID or driver's license. Ability to lift and move equipment up to 50 lbs. Comfortable working on ladders or elevated work platforms. Willingness to travel up to 100%. Preferred Experience Fiber verification and continuity testing. Optical networking. Equipment turn-up and provisioning. MACD activities. FRU replacement. Out-of-Band (OOB) management. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
09/23/2026
Full time
Job Description Job Description Locations: Athens, OH / New Albany, OH/Oklahoma City. OK/Plano, TX Schedule: 8-hour shifts Travel: Up to 100% Contract: Contract opportunity Job Overview We are looking for a hands-on Data Center Services Technician to support installation, maintenance, and operational activities in hyperscale and enterprise data center environments. This position is a good fit for candidates with experience in data center operations, structured cabling, telecommunications, field services, or Information Technology (IT) infrastructure . Key Responsibilities Install and deploy servers, network devices, storage equipment, and related infrastructure. Perform rack-and-stack activities and equipment installation. Install, route, terminate, label, and dress copper and fiber cabling. Install rack Power Distribution Units (PDUs) and connect equipment to power. Perform equipment provisioning and hardware component installation. Connect and support Out-of-Band (OOB) management systems. Perform continuity testing, fiber verification, and equipment turn-up. Perform Moves, Adds, Changes, and Disconnects (MACD) and Field-Replaceable Unit (FRU) replacements. Maintain installation records, test results, inventory, and as-built documentation. Identify and escalate technical, design, and safety issues. Required Qualifications High school diploma, technical certification, vocational training, or equivalent experience. 1+ year of experience in data centers, structured cabling, telecommunications, field services, or IT infrastructure. Hands-on experience with racks, servers, networking equipment, and cabling. Knowledge of copper and fiber cabling practices. Ability to read engineering drawings, installation documents, and Methods of Procedure (MOPs). Ability to work independently with minimal supervision. Valid state ID or driver's license. Ability to lift and move equipment up to 50 lbs. Comfortable working on ladders or elevated work platforms. Willingness to travel up to 100%. Preferred Experience Fiber verification and continuity testing. Optical networking. Equipment turn-up and provisioning. MACD activities. FRU replacement. Out-of-Band (OOB) management. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
Job Description Job Description SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: As a Site Reliability Engineer focused on Hardware, you will serve as an expert focused on firmware, hardware specifications, vendor relations, and failure analysis. You will proactively identify and resolve hardware issues, manage RMA processes, and stay ahead of emerging hardware technologies to support SpaceXAI's data center operations. This role demands deep technical expertise in hardware diagnostics, and forward-looking hardware evaluation. RESPONSIBILITIES: Analyze firmware packages and hardware specifications for upcoming releases for compatibility, performance, and reliability in SpaceXAI's data center environment. Run security scanning and CVE / vulnerability analysis on firmware and related components. Flag safety issues (electrical, thermal, power-protection, fail-safe behavior) before the package hits the floor. Investigate and diagnose hardware failures, including "grey failures" (ambiguous or intermittent issues), proving them as true hardware defects through rigorous testing and data analysis. Manage vendor relationships, including initiating RMA (Return Merchandise Authorization) claims, negotiating beyond standard processes when necessary, and holding vendors accountable for resolutions. Collaborate with Data Center Operations Technicians to troubleshoot, repair, and optimize hardware systems in real-time. Develop and implement monitoring tools, scripts, and processes to detect hardware anomalies early and minimize downtime. Document failure modes, RCAs, AFR / reliability models, RMA outcomes, and hardware evaluations into a team knowledge base. Participate in on-call rotations and incident response for hardware-related issues in the Memphis data center BASIC QUALIFICATIONS: Bachelor's degree in Systems Engineering, Electrical Engineering, Computer Science, or a related field (or equivalent experience). 2+ years of experience in hardware reliability engineering, preferably in high-performance computing or data center environments. Proven expertise in firmware analysis, hardware specifications review, and release validation. Strong experience with RMA processes, including filing claims, vendor negotiations, and pushing for resolutions outside standard protocols. Demonstrated ability to diagnose and prove complex hardware failures, including grey or intermittent issues, using tools, logic analyzers, or diagnostic software. Familiarity with data center hardware components (e.g., servers, GPUs, networking equipment) and emerging technologies. Proficiency in scripting (Python, Bash) for automation and analysis, plus general experience in at least one systems language (C, C++, Java, Rust, or similar). Not required to be expert in all of them. Excellent problem-solving skills with a data-driven approach to reliability engineering. Ability to work collaboratively with cross-functional teams, including operations technicians. PREFERRED SKILLS AND EXPERIENCE: Experience in AI/ML infrastructure or supercomputing environments. Knowledge of vendor ecosystems (e.g., NVIDIA, Dell, HP, Supermicro) and supply chain management. Certifications in hardware engineering or reliability (e.g., CRE, CompTIA Server+). Prior work in a fast-paced startup or tech company like SpaceXAI. SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.
09/22/2026
Full time
Job Description Job Description SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: As a Site Reliability Engineer focused on Hardware, you will serve as an expert focused on firmware, hardware specifications, vendor relations, and failure analysis. You will proactively identify and resolve hardware issues, manage RMA processes, and stay ahead of emerging hardware technologies to support SpaceXAI's data center operations. This role demands deep technical expertise in hardware diagnostics, and forward-looking hardware evaluation. RESPONSIBILITIES: Analyze firmware packages and hardware specifications for upcoming releases for compatibility, performance, and reliability in SpaceXAI's data center environment. Run security scanning and CVE / vulnerability analysis on firmware and related components. Flag safety issues (electrical, thermal, power-protection, fail-safe behavior) before the package hits the floor. Investigate and diagnose hardware failures, including "grey failures" (ambiguous or intermittent issues), proving them as true hardware defects through rigorous testing and data analysis. Manage vendor relationships, including initiating RMA (Return Merchandise Authorization) claims, negotiating beyond standard processes when necessary, and holding vendors accountable for resolutions. Collaborate with Data Center Operations Technicians to troubleshoot, repair, and optimize hardware systems in real-time. Develop and implement monitoring tools, scripts, and processes to detect hardware anomalies early and minimize downtime. Document failure modes, RCAs, AFR / reliability models, RMA outcomes, and hardware evaluations into a team knowledge base. Participate in on-call rotations and incident response for hardware-related issues in the Memphis data center BASIC QUALIFICATIONS: Bachelor's degree in Systems Engineering, Electrical Engineering, Computer Science, or a related field (or equivalent experience). 2+ years of experience in hardware reliability engineering, preferably in high-performance computing or data center environments. Proven expertise in firmware analysis, hardware specifications review, and release validation. Strong experience with RMA processes, including filing claims, vendor negotiations, and pushing for resolutions outside standard protocols. Demonstrated ability to diagnose and prove complex hardware failures, including grey or intermittent issues, using tools, logic analyzers, or diagnostic software. Familiarity with data center hardware components (e.g., servers, GPUs, networking equipment) and emerging technologies. Proficiency in scripting (Python, Bash) for automation and analysis, plus general experience in at least one systems language (C, C++, Java, Rust, or similar). Not required to be expert in all of them. Excellent problem-solving skills with a data-driven approach to reliability engineering. Ability to work collaboratively with cross-functional teams, including operations technicians. PREFERRED SKILLS AND EXPERIENCE: Experience in AI/ML infrastructure or supercomputing environments. Knowledge of vendor ecosystems (e.g., NVIDIA, Dell, HP, Supermicro) and supply chain management. Certifications in hardware engineering or reliability (e.g., CRE, CompTIA Server+). Prior work in a fast-paced startup or tech company like SpaceXAI. SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.
