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Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionJob DescriptionJob Overview We are seeking an experienced IT Project Manager to oversee diverse IT projects spanning software development, cloud migration, cybersecurity, system integration, data modernization, and infrastructure maintenance initiatives. This role requires proactive leadership, strategic thinking, and hands-on management to ensure successful delivery of technical solutions aligned with organizational and client goals. Key Responsibilities Project Management & Delivery Lead full lifecycle IT projects, including software enhancement, systems integration, infrastructure improvements, and cloud migrations. Manage technical teams to maintain, debug, and enhance critical IT systems and software, ensuring operational stability and security compliance. Prepare project plans, schedules, budgets, and documentation in accordance with established Enterprise Performance Life Cycle (EPLC) frameworks. Execute effective resource allocation and manage project risks to meet client and internal objectives. Technical and System Oversight Oversee system development and integration using technologies such as .NET (C#), Java, SQL Server (SSIS, SSRS, SSAS), SAS, Power BI, and FHIR/HL7 standards. Facilitate seamless integration between new applications and existing technical infrastructure. Ensure adherence to federal IT standards, including ISO 27001, ISO 9001, CMMI Level 3, and NIST security frameworks. Stakeholder Engagement Act as the primary liaison between government clients, internal teams, and external vendors. Coordinate and facilitate meetings, develop agendas, document minutes, and present regular technical and financial status reports to stakeholders. Conduct training sessions, user demonstrations, and presentations to stakeholders. Training and Support Provide first-level support and training to internal teams and external stakeholders. Develop and deliver training materials, facilitate user training sessions, and provide first-level user support through helpdesk channels. Oversee documentation of user guides, technical manuals, and operational procedures. Technical Environment & Tools Proficient in Agile methodologies, DevSecOps, and ITIL best practices. Familiarity with JIRA, Azure DevOps, GitHub, ServiceNow, and SharePoint. Experience with cloud platforms (Azure/AWS), SQL Server, SSIS, SSRS, SSAS, .NET, C#, Java, and Power BI. Knowledge of cybersecurity, FHIR-based interoperability, REST APIs, XML, JSON, and web-based technologies. Requirements 7+ years of IT project management experience, preferably supporting government agencies or public health initiatives. PMP or equivalent certification required; Agile/Scrum certifications preferred. Expertise managing large-scale, multi-system integrations, software deployments, and data-driven projects. Demonstrated proficiency in managing project documentation, scheduling, risk management, and compliance reporting. Proven ability to coordinate diverse teams (developers, analysts, cybersecurity specialists, system engineers). Desired Skills Experience with data analytics, Power BI visualizations, and statistical software (e.g., SAS). Familiarity with geocoding, data quality assurance systems, and medical coding software. Strong knowledge of federal IT security compliance requirements (FedRAMP, HIPAA, NIST). Why Join CTE? Lead transformative IT projects with meaningful impacts on public health and government operations. Collaborative environment emphasizing innovation, continuous improvement, and professional growth. Competitive compensation, comprehensive benefits, and opportunities for career advancement.

Job DescriptionJob Description SENIOR TECHNICAL INFRASTRUCTURE PROJECT MANAGER Location; Newport Beach, CA JOB DESCRIPTION As a Senior Technical Infrastructure Project Manager within the company's Infrastructure & Operations Tower, you'll lead the planning, execution, and delivery of complex infrastructure technology initiatives with a primary focus on End User Services (EUS) and Information Security & Operations, with secondary support for Network and working knowledge of Cloud and Compute initiatives. You will be embedded within the I&O Tower - one of the largest portfolios in the company's Technology - supporting infrastructure modernization, identity and access management, endpoint/user services, resiliency, service transition, and operational readiness outcomes aligned to enterprise technology priorities. This role requires more than traditional project coordination. We are looking for a consultative, technically fluent infrastructure PM who can facilitate technical working sessions, understand architecture and operational dependencies at a working level, ask probing and technically informed questions of engineers and architects, challenge assumptions, identify delivery gaps, and translate technical complexity into clear, executive-ready updates. The ideal candidate brings strong delivery experience across identity governance, IT service management, endpoint security, disaster recovery/business continuity, infrastructure readiness, cutover planning, and operational handoff. KEY RESPONSIBILITIES TECHNICAL INFRASTRUCTURE DELIVERY Lead delivery of complex, cross-functional infrastructure projects across End User Services and Information Security & Operations, with secondary support for Network and Cloud/Compute dependencies. Drive infrastructure modernization programs including Identity Governance & Administration (IGA) 2.0, EUS Global Expansion, User Access Management Automation, ITAM Optimization & Maturity, Service Design & Transition, Global DR Assessment, and broader DR/BC resilience initiatives. Develop and manage integrated project plans, technical workstream plans, milestones, dependencies, decision points, readiness criteria, and delivery risks across engineering, architecture, operations, security, and business stakeholders. Coordinate environment readiness, migration/cutover planning, change alignment, release coordination, validation activities, operational handoff, and service transition to ensure infrastructure solutions are production-ready and supportable. STAKEHOLDER & GOVERNANCE MANAGEMENT Lead and influence stakeholders across engineering, architecture, operations, cybersecurity, service management, and business teams while balancing global standards with regional needs in a matrixed operating model. Serve as a liaison between Technology, Re, Corporate Functions, vendors, and delivery partners; build strong relationships with project sponsors and technical leaders to support timely decisions and delivery alignment. Manage scope, schedule, budget, resources, risks, issues, dependencies, assumptions, decisions, and change impacts; escalate barriers early and facilitate governance forums, project reviews, and steering committee discussions. Translate technical status, risks, readiness gaps, and delivery tradeoffs into clear project communications, executive summaries, KPIs, Power BI dashboards, and management committee updates. RISK, READINESS, CHANGE & OPERATIONAL HANDOFF Drive infrastructure readiness planning, including technical prerequisites, operational acceptance criteria, support model alignment, service transition, runbook readiness, knowledge transfer, and production support handoff. Partner with change, release, service management, cybersecurity, and operations teams to ensure technical changes are sequenced, communicated, approved, validated, and transitioned effectively. Identify delivery process improvements, coach project team members on strong delivery discipline, and help raise the quality of planning, reporting, risk management, and execution across the Infrastructure Tower. QUALIFICATIONS CORE PROJECT MANAGEMENT COMPETENCIES 7-10+ years of progressive experience in project/program management, including demonstrated delivery of enterprise infrastructure and technology projects (Waterfall, Agile, and hybrid delivery models). Proven success managing $1M-$5M+ infrastructure programs with budgets, timelines, and cross-functional dependencies spanning 12-24 months. Strong understanding of Agile principles and practices, with the ability to coach teams on Agile adoption, Scrum, Kanban, and continuous improvement. Demonstrated experience applying multi-modal delivery (incremental waterfall, hybrid, agile) in enterprise technology environments. INFRASTRUCTURE DOMAIN KNOWLEDGE The ideal candidate brings strong depth in End User Services and Information Security & Operations, with working knowledge of Network and Cloud/Compute environments. Demonstrated project experience in two or more of the following areas is required: End User Services (PRIMARY FOCUS) Service / Technology AreaRelevant Delivery ScopeExample Transition Technologies Identity & Access Management Services Identity lifecycle management, access certification, privileged access, role-based provisioning, customer identity, and enterprise directory , Delinea, Okta, Microsoft Entra End User Services Delivery Global end-user service operations, regional onboarding, service desk enablement, incident/change alignment, endpoint support, and user experience improvements.ServiceNow, Microsoft Intune, Microsoft 365, Teams User Access & Workflow Automation Automation of access requests, application provisioning, onboarding/offboarding workflows, intelligent routing, self-service enablement, and shift-left support models.ServiceNow workflows, Moveworks, IVR AI, automation platforms IT Asset & Configuration Management Software and hardware asset lifecycle management, license optimization, CMDB data quality, business application mapping, dependency tracking, and configuration governance.ServiceNow ITAM, ServiceNow CMDB, discovery/mapping tools Directory & Collaboration Platform Modernization Directory consolidation, group and account migration, policy impacts, collaborationActive Directory, Microsoft Entra ID, Microsoft 365, Teams platform readiness, and related service transition activities. Information Security & Operations (PRIMARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies Disaster Recovery & Business Continuity Services DR/BC capability assessments, application recovery planning, resiliency modernization, test strategy, business ownership alignment, and recovery readiness governance.Cloud-enabled DR platforms, backup/recovery tools, resiliency reporting dashboards Service Design & Operational Transition ITIL-aligned service design, production readiness, support model definition, operational acceptance criteria, runbook readiness, knowledge transfer, and handoff to ITSM/ITOM/CMDB, knowledge management, operational runbook tools Endpoint Security & Protection Services Endpoint detection and response, device protection, application control, cyber agent compliance, endpoint hardening, and operational controls for managed devices.Microsoft Defender, EDR/XDR platforms, endpoint management agents Vulnerability, Patch & Compliance Operations Operating system and third-party patching, compliance tracking, remediation coordination, vulnerability reduction, audit readiness, and control evidence support.Qualys/Tenable, Tanium, SCCM/Intune, ServiceNow vulnerability workflows Monitoring, Incident & Stability Management Proactive monitoring, alerting, root cause analysis, major incident reduction, operational stability improvements, and service health reporting. Splunk, Nexthink, ServiceNow ITOM, monitoring and observability platforms Network (SECONDARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies Network Infrastructure for Workplace & Location Services Planning and delivery of network connectivity, switching, wireless, voice/video readiness, circuit coordination, and infrastructure support for office builds, return-to-office needs, and location expansions.Cisco networking, wireless platforms, LAN/WAN circuits, collaboration network services Enterprise WAN & Cloud Connectivity Modernization Modernization of global WAN connectivity, routing, segmentation, VPN access, cloud connectivity, failover design, and network readiness to support cloud-first and hybrid infrastructure operating models.SD-WAN, MPLS, VPN, cloud WAN, Azure/AWS connectivity, ExpressRoute/Direct Connect SOFT SKILLS & CONSULTING MINDSET Consultative mindset: strong problem-solving abilities, sound judgment, and the ability to identify practical solutions, evaluate alternatives, and recommend clear delivery paths. Prior experience with a Big Four or major consulting firm is preferred. Executive communication: excellent interpersonal skills, poise, diplomacy, and the ability to influence stakeholders toward consensus, manage conflict, and support timely decision-making. Delivery ownership: self-starter who is highly organized . click apply for full job details

Job DescriptionJob Description SENIOR TECHNICAL INFRASTRUCTURE PROJECT MANAGER Location; Newport Beach, CA JOB DESCRIPTION As a Senior Technical Infrastructure Project Manager within the company's Infrastructure & Operations Tower, you'll lead the planning, execution, and delivery of complex infrastructure technology initiatives with a primary focus on End User Services (EUS) and Information Security & Operations, with secondary support for Network and working knowledge of Cloud and Compute initiatives. You will be embedded within the I&O Tower - one of the largest portfolios in the company's Technology - supporting infrastructure modernization, identity and access management, endpoint/user services, resiliency, service transition, and operational readiness outcomes aligned to enterprise technology priorities. This role requires more than traditional project coordination. We are looking for a consultative, technically fluent infrastructure PM who can facilitate technical working sessions, understand architecture and operational dependencies at a working level, ask probing and technically informed questions of engineers and architects, challenge assumptions, identify delivery gaps, and translate technical complexity into clear, executive-ready updates. The ideal candidate brings strong delivery experience across identity governance, IT service management, endpoint security, disaster recovery/business continuity, infrastructure readiness, cutover planning, and operational handoff. KEY RESPONSIBILITIES TECHNICAL INFRASTRUCTURE DELIVERY Lead delivery of complex, cross-functional infrastructure projects across End User Services and Information Security & Operations, with secondary support for Network and Cloud/Compute dependencies. Drive infrastructure modernization programs including Identity Governance & Administration (IGA) 2.0, EUS Global Expansion, User Access Management Automation, ITAM Optimization & Maturity, Service Design & Transition, Global DR Assessment, and broader DR/BC resilience initiatives. Develop and manage integrated project plans, technical workstream plans, milestones, dependencies, decision points, readiness criteria, and delivery risks across engineering, architecture, operations, security, and business stakeholders. Coordinate environment readiness, migration/cutover planning, change alignment, release coordination, validation activities, operational handoff, and service transition to ensure infrastructure solutions are production-ready and supportable. STAKEHOLDER & GOVERNANCE MANAGEMENT Lead and influence stakeholders across engineering, architecture, operations, cybersecurity, service management, and business teams while balancing global standards with regional needs in a matrixed operating model. Serve as a liaison between Technology, Re, Corporate Functions, vendors, and delivery partners; build strong relationships with project sponsors and technical leaders to support timely decisions and delivery alignment. Manage scope, schedule, budget, resources, risks, issues, dependencies, assumptions, decisions, and change impacts; escalate barriers early and facilitate governance forums, project reviews, and steering committee discussions. Translate technical status, risks, readiness gaps, and delivery tradeoffs into clear project communications, executive summaries, KPIs, Power BI dashboards, and management committee updates. RISK, READINESS, CHANGE & OPERATIONAL HANDOFF Drive infrastructure readiness planning, including technical prerequisites, operational acceptance criteria, support model alignment, service transition, runbook readiness, knowledge transfer, and production support handoff. Partner with change, release, service management, cybersecurity, and operations teams to ensure technical changes are sequenced, communicated, approved, validated, and transitioned effectively. Identify delivery process improvements, coach project team members on strong delivery discipline, and help raise the quality of planning, reporting, risk management, and execution across the Infrastructure Tower. QUALIFICATIONS CORE PROJECT MANAGEMENT COMPETENCIES 7-10+ years of progressive experience in project/program management, including demonstrated delivery of enterprise infrastructure and technology projects (Waterfall, Agile, and hybrid delivery models). Proven success managing $1M-$5M+ infrastructure programs with budgets, timelines, and cross-functional dependencies spanning 12-24 months. Strong understanding of Agile principles and practices, with the ability to coach teams on Agile adoption, Scrum, Kanban, and continuous improvement. Demonstrated experience applying multi-modal delivery (incremental waterfall, hybrid, agile) in enterprise technology environments. INFRASTRUCTURE DOMAIN KNOWLEDGE The ideal candidate brings strong depth in End User Services and Information Security & Operations, with working knowledge of Network and Cloud/Compute environments. Demonstrated project experience in two or more of the following areas is required: End User Services (PRIMARY FOCUS) Service / Technology AreaRelevant Delivery ScopeExample Transition Technologies Identity & Access Management Services Identity lifecycle management, access certification, privileged access, role-based provisioning, customer identity, and enterprise directory , Delinea, Okta, Microsoft Entra End User Services Delivery Global end-user service operations, regional onboarding, service desk enablement, incident/change alignment, endpoint support, and user experience improvements.ServiceNow, Microsoft Intune, Microsoft 365, Teams User Access & Workflow Automation Automation of access requests, application provisioning, onboarding/offboarding workflows, intelligent routing, self-service enablement, and shift-left support models.ServiceNow workflows, Moveworks, IVR AI, automation platforms IT Asset & Configuration Management Software and hardware asset lifecycle management, license optimization, CMDB data quality, business application mapping, dependency tracking, and configuration governance.ServiceNow ITAM, ServiceNow CMDB, discovery/mapping tools Directory & Collaboration Platform Modernization Directory consolidation, group and account migration, policy impacts, collaborationActive Directory, Microsoft Entra ID, Microsoft 365, Teams platform readiness, and related service transition activities. Information Security & Operations (PRIMARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies Disaster Recovery & Business Continuity Services DR/BC capability assessments, application recovery planning, resiliency modernization, test strategy, business ownership alignment, and recovery readiness governance.Cloud-enabled DR platforms, backup/recovery tools, resiliency reporting dashboards Service Design & Operational Transition ITIL-aligned service design, production readiness, support model definition, operational acceptance criteria, runbook readiness, knowledge transfer, and handoff to ITSM/ITOM/CMDB, knowledge management, operational runbook tools Endpoint Security & Protection Services Endpoint detection and response, device protection, application control, cyber agent compliance, endpoint hardening, and operational controls for managed devices.Microsoft Defender, EDR/XDR platforms, endpoint management agents Vulnerability, Patch & Compliance Operations Operating system and third-party patching, compliance tracking, remediation coordination, vulnerability reduction, audit readiness, and control evidence support.Qualys/Tenable, Tanium, SCCM/Intune, ServiceNow vulnerability workflows Monitoring, Incident & Stability Management Proactive monitoring, alerting, root cause analysis, major incident reduction, operational stability improvements, and service health reporting. Splunk, Nexthink, ServiceNow ITOM, monitoring and observability platforms Network (SECONDARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies Network Infrastructure for Workplace & Location Services Planning and delivery of network connectivity, switching, wireless, voice/video readiness, circuit coordination, and infrastructure support for office builds, return-to-office needs, and location expansions.Cisco networking, wireless platforms, LAN/WAN circuits, collaboration network services Enterprise WAN & Cloud Connectivity Modernization Modernization of global WAN connectivity, routing, segmentation, VPN access, cloud connectivity, failover design, and network readiness to support cloud-first and hybrid infrastructure operating models.SD-WAN, MPLS, VPN, cloud WAN, Azure/AWS connectivity, ExpressRoute/Direct Connect SOFT SKILLS & CONSULTING MINDSET Consultative mindset: strong problem-solving abilities, sound judgment, and the ability to identify practical solutions, evaluate alternatives, and recommend clear delivery paths. Prior experience with a Big Four or major consulting firm is preferred. Executive communication: excellent interpersonal skills, poise, diplomacy, and the ability to influence stakeholders toward consensus, manage conflict, and support timely decision-making. Delivery ownership: self-starter who is highly organized . click apply for full job details

Job DescriptionJob DescriptionJob Overview We are seeking an experienced IT Project Manager to oversee diverse IT projects spanning software development, cloud migration, cybersecurity, system integration, data modernization, and infrastructure maintenance initiatives. This role requires proactive leadership, strategic thinking, and hands-on management to ensure successful delivery of technical solutions aligned with organizational and client goals. Key Responsibilities Project Management & Delivery Lead full lifecycle IT projects, including software enhancement, systems integration, infrastructure improvements, and cloud migrations. Manage technical teams to maintain, debug, and enhance critical IT systems and software, ensuring operational stability and security compliance. Prepare project plans, schedules, budgets, and documentation in accordance with established Enterprise Performance Life Cycle (EPLC) frameworks. Execute effective resource allocation and manage project risks to meet client and internal objectives. Technical and System Oversight Oversee system development and integration using technologies such as .NET (C#), Java, SQL Server (SSIS, SSRS, SSAS), SAS, Power BI, and FHIR/HL7 standards. Facilitate seamless integration between new applications and existing technical infrastructure. Ensure adherence to federal IT standards, including ISO 27001, ISO 9001, CMMI Level 3, and NIST security frameworks. Stakeholder Engagement Act as the primary liaison between government clients, internal teams, and external vendors. Coordinate and facilitate meetings, develop agendas, document minutes, and present regular technical and financial status reports to stakeholders. Conduct training sessions, user demonstrations, and presentations to stakeholders. Training and Support Provide first-level support and training to internal teams and external stakeholders. Develop and deliver training materials, facilitate user training sessions, and provide first-level user support through helpdesk channels. Oversee documentation of user guides, technical manuals, and operational procedures. Technical Environment & Tools Proficient in Agile methodologies, DevSecOps, and ITIL best practices. Familiarity with JIRA, Azure DevOps, GitHub, ServiceNow, and SharePoint. Experience with cloud platforms (Azure/AWS), SQL Server, SSIS, SSRS, SSAS, .NET, C#, Java, and Power BI. Knowledge of cybersecurity, FHIR-based interoperability, REST APIs, XML, JSON, and web-based technologies. Requirements 7+ years of IT project management experience, preferably supporting government agencies or public health initiatives. PMP or equivalent certification required; Agile/Scrum certifications preferred. Expertise managing large-scale, multi-system integrations, software deployments, and data-driven projects. Demonstrated proficiency in managing project documentation, scheduling, risk management, and compliance reporting. Proven ability to coordinate diverse teams (developers, analysts, cybersecurity specialists, system engineers). Desired Skills Experience with data analytics, Power BI visualizations, and statistical software (e.g., SAS). Familiarity with geocoding, data quality assurance systems, and medical coding software. Strong knowledge of federal IT security compliance requirements (FedRAMP, HIPAA, NIST). Why Join CTE? Lead transformative IT projects with meaningful impacts on public health and government operations. Collaborative environment emphasizing innovation, continuous improvement, and professional growth. Competitive compensation, comprehensive benefits, and opportunities for career advancement.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Oracle EPM Financial Consolidation and Close (FCCS) Production Support Specialist (Onsite) to join our team in Jersey City, New Jersey (US-NJ), United States (US). We are seeking an experienced Oracle EDMCS professional to lead the implementation, maintenance, and governance of enterprise metadata and master data management solutions. You will ensure that hierarchies, dimensions, and reference data remain accurate, synchronized, and well-controlled across Oracle EPM, ERP, and downstream third-party applications. This role partners with Finance, Accounting, and IT stakeholders to support, enhance, and optimize existing financial systems and integrations. Job Responsibilities Include: Provide day-to-day functional and technical support for Oracle Financial Consolidation and Close (FCCS), including metadata management, consolidation rules, workflows, and process monitoring. Configure core EDMCS components including Node Types, Node Sets, Viewpoints, Hierarchies, and Property Definitions Design scalable organizational data structures for the Chart of Accounts (COA), Cost Centers, Departments, Legal Entities, and Product Hierarchies Set up integrations and data synchronization between EDMCS and Oracle Cloud applications (such as FCCS, Planning/Freeform, and ERP Cloud) Maintain and enhance ERP, EPM , Custom applications scenarios, entities, accounts, and intercompany structures. Define and manage metadata approval workflows, request interfaces, and change control mechanisms. Establish business validation rules, derivations, and subscriptions to automate and control data changes. Maintain system security, access controls, and granular role assignments Troubleshoot consolidation issues, data discrepancies, and financial reporting variances across source systems. Manage system operations related to the close process, including running consolidations, translations, calculations, and validations. Collaborate with IT, data engineering, and application owners during integration projects, upgrades, and system migrations. Serve as a subject matter expert (SME) on EDMCS functionality and work with stakeholder for any BAU changes Ensure reporting aligns with corporate accounting policies, financial structures, and audit requirements. Provide user training, guidance, and support for change request submission and hierarchy management. Document issues, enhancements, and process changes following ITIL standards (ServiceNow or similar). Support internal and external audit activities through documentation, controls, and system evidence. Recommend technology and process improvements that enhance financial operations efficiency. Work with cross functional teams to automate manual financial workflows using the appropriate tools. Identify opportunities to optimize metadata structures, automation, and data governance workflows. Basic Qualifications: 5-8+ years of experience in Oracle EPM/ERP, with hands-on expertise specifically in Oracle EDMCS. 5+ years of experience supporting Oracle FCCS and/or Hyperion Financial Management. 3-5 years of experience with data exchange/FDMEE/FDM data integrations. 3-5 years of strong understanding of financial accounting, consolidations, intercompany eliminations, FX translation, and period-close processes. + 5 years of experience with Oracle Cloud Narrative Reporting/Reports and/or Financial Reporting Studio Web +5 years of experience with Oracle Smart View (creating new reports, supporting ad hoc, break fix, etc.) 5+ years of Experience managing hierarchies, dimensions, and metadata governance processes. 5+ years of Hands-on experience configuring integrations, exports/imports, and connections to source/target systems. Preferred Skills: Strong knowledge of automation using Oracle EPMAutomate. Strong analytical, documentation, and problem solving skills. Highly organized and detail oriented. Strong communicator able to partner effectively with Finance, IT, and business stakeholders. Adaptable and proactive, with a continuous improvement mindset. Comfortable managing multiple priorities in a dynamic environment. Experience with Oracle ERP Cloud, data warehouses, OCI, Oracle API Gateway. Basic understanding on Oracle ARCS, ,FreeForm, TRCS products knowledge. Experience in the Banking sector is preferred. Ability to write Groovy rules, REST API calls, or SQL is preferred. Oracle EPM Cloud EDMCS certification is preferred. NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $123,210 - $205,350 per annum. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Description Job Description Overview Enterprise Services (ES) aims to provide employees with robust technology infrastructure and strategic workplace solutions to deliver a consistent employee experience around the world, while managing information security and data integrity. Teams are aligned to support this firm's functions; The Data Center & Engineering teams are responsible for Data Center operations. Our clients data centers house mission critical systems that support our clients businesses. These facilities operate 24/7 and risks must be managed to allow for continual operational up-time. The Data Center & Engineering Technician will have responsibility for the operations and maintenance at our clients data center. The DC Engineer will report directly to the Chief Engineer. Responsibilities include the support of all data center engineering and technology operations, facility and grounds maintenance, and other site support functions. The successful candidate should have strong experience operating and maintaining mechanical, electrical and plumbing (MEP) equipment. They will be part of a team that is accountable for the operational performance readiness, reliability, and integrity of the mission-critical infrastructure systems and IT systems, which include the following Air Handling Units (AHU's), UPS's, PDU's, Generators, Fuel Pumps and Fuel Storage, Switchgear, Utility Feeds, Transfer Switches, Pumps, Water Piping, Fire Detection, Fire Suppression, Access Control, Monitoring, SCADA, and Leak Detection systems. The candidate must have knowledge of the racking and stacking servers, the installation of network cables & fiber, and the repair of minor server issues. The successful candidate must have an understanding of how these systems function and be capable of performing corrective measures. This includes resetting alarms, operating breakers and switches, starting back-up systems, etc. This individual will also be required to respond to IT functional team service call tickets and the oversee service contract providers that support the Facility and Technology Infrastructure Systems. Key Responsibilities Understand the engineering design and operational aspects of Data Center Critical Infrastructure Systems and equipment in order to immediately recognize system issues and respond to operational and emergency situations. Mechanical, Electrical, and Plumbing (MEP) operations and maintenance in a mission critical environment. Responsibility for compliance with our clients Change Management System. Adherence to all our clients standard operating procedures, method of procedures, and emergency response procedures established for the mission critical environments and systems. Adherence to the standards and procedures as set forth in our clients Data Center Procedures Manual and the Data Center Access Control Policies. When noted, suggestions for improvement are encouraged to support our clients value of Innovation. Conduct routine and ongoing assessment of the infrastructure systems operations. Perform tests, rounds, and analyze data to assure the proper functioning of all equipment. Responsibility for managing the IT work order system (ServiceNow) to ensure that all internal SLA's are met. Creation and execution of the preventative maintenance procedures for all critical MEP systems. Availability for 24/7/365 coverage and emergency response to infrastructure and IT equipment failures. Work closely with the Data Center & Engineering & Global Technology Infrastructure Platform teams to provide guidance/expertise on design goals, operational characteristics, and infrastructure systems to ensure efficient, maintainable operations. Performing tape rotations and custody transfers. Implementing Data Destruction procedures Performing inventory management. Supervision and coordination of site cleaning services. Daily logging of environmental and electrical data. Shipping and receiving of all Data Center equipment. Testing and Tracing network cabling infrastructure Installation of servers and network cabling infrastructure. This includes terminating and testing fiber, Cat 6, and COAX cables. Qualifications Associates' degree in Engineering, Facilities Engineering, Data Center Operations, Military, or equivalent related life experience preferred. Bachelor's Degree preferred. Three to five years of building engineering, facilities management, data center operations, or related experience. Strong knowledge of mission critical cooling systems, power systems, mechanical systems, and fire suppression systems. Project management skills. IT, Electrical, or HVAC certifications or licenses a plus. Working familiarity with Microsoft Office, Outlook, Auto Cad and Computerized Maintenance Management System (CMMS) software. Candidate must be available for shift work, weekend work, and on-call escalated problems on a 24/7 basis. Network CPR Inc. is proud to be an Equal Opportunity Employer. Job Type: Full-time Schedule: Rotating shift work week 1 - (3 - 12 hour shifts - 36 Hrs) week 2 - (4 - 12 hr shifts - 40 Reg Hrs , 8 OT hrs) Rotating weekends Weekends as needed Scheduled on-call Work Location: In person Benefits: Health insurance, Life Insurance, Long and Short Term Disability, Paid vacation and Sick time. Benefits: Health insurance Life insurance Paid time off People with a criminal record are encouraged to apply Work Location: In person

Job Description Job Description Overview Enterprise Services (ES) aims to provide employees with robust technology infrastructure and strategic workplace solutions to deliver a consistent employee experience around the world, while managing information security and data integrity. Teams are aligned to support this firm's functions; The Data Center & Engineering teams are responsible for Data Center operations. Our clients data centers house mission critical systems that support our clients businesses. These facilities operate 24/7 and risks must be managed to allow for continual operational up-time. The Data Center & Engineering Technician will have responsibility for the operations and maintenance at our clients data center. The DC Engineer will report directly to the Chief Engineer. Responsibilities include the support of all data center engineering and technology operations, facility and grounds maintenance, and other site support functions. The successful candidate should have strong experience operating and maintaining mechanical, electrical and plumbing (MEP) equipment. They will be part of a team that is accountable for the operational performance readiness, reliability, and integrity of the mission-critical infrastructure systems and IT systems, which include the following Air Handling Units (AHU's), UPS's, PDU's, Generators, Fuel Pumps and Fuel Storage, Switchgear, Utility Feeds, Transfer Switches, Pumps, Water Piping, Fire Detection, Fire Suppression, Access Control, Monitoring, SCADA, and Leak Detection systems. The candidate must have knowledge of the racking and stacking servers, the installation of network cables & fiber, and the repair of minor server issues. The successful candidate must have an understanding of how these systems function and be capable of performing corrective measures. This includes resetting alarms, operating breakers and switches, starting back-up systems, etc. This individual will also be required to respond to IT functional team service call tickets and the oversee service contract providers that support the Facility and Technology Infrastructure Systems. Key Responsibilities Understand the engineering design and operational aspects of Data Center Critical Infrastructure Systems and equipment in order to immediately recognize system issues and respond to operational and emergency situations. Mechanical, Electrical, and Plumbing (MEP) operations and maintenance in a mission critical environment. Responsibility for compliance with our clients Change Management System. Adherence to all our clients standard operating procedures, method of procedures, and emergency response procedures established for the mission critical environments and systems. Adherence to the standards and procedures as set forth in our clients Data Center Procedures Manual and the Data Center Access Control Policies. When noted, suggestions for improvement are encouraged to support our clients value of Innovation. Conduct routine and ongoing assessment of the infrastructure systems operations. Perform tests, rounds, and analyze data to assure the proper functioning of all equipment. Responsibility for managing the IT work order system (ServiceNow) to ensure that all internal SLA's are met. Creation and execution of the preventative maintenance procedures for all critical MEP systems. Availability for 24/7/365 coverage and emergency response to infrastructure and IT equipment failures. Work closely with the Data Center & Engineering & Global Technology Infrastructure Platform teams to provide guidance/expertise on design goals, operational characteristics, and infrastructure systems to ensure efficient, maintainable operations. Performing tape rotations and custody transfers. Implementing Data Destruction procedures Performing inventory management. Supervision and coordination of site cleaning services. Daily logging of environmental and electrical data. Shipping and receiving of all Data Center equipment. Testing and Tracing network cabling infrastructure Installation of servers and network cabling infrastructure. This includes terminating and testing fiber, Cat 6, and COAX cables. Qualifications Associates' degree in Engineering, Facilities Engineering, Data Center Operations, Military, or equivalent related life experience preferred. Bachelor's Degree preferred. Three to five years of building engineering, facilities management, data center operations, or related experience. Strong knowledge of mission critical cooling systems, power systems, mechanical systems, and fire suppression systems. Project management skills. IT, Electrical, or HVAC certifications or licenses a plus. Working familiarity with Microsoft Office, Outlook, Auto Cad and Computerized Maintenance Management System (CMMS) software. Candidate must be available for shift work, weekend work, and on-call escalated problems on a 24/7 basis. Network CPR Inc. is proud to be an Equal Opportunity Employer. Job Type: Full-time Schedule: Rotating shift work week 1 - (3 - 12 hour shifts - 36 Hrs) week 2 - (4 - 12 hr shifts - 40 Reg Hrs , 8 OT hrs) Rotating weekends Weekends as needed Scheduled on-call Work Location: In person Benefits: Health insurance, Life Insurance, Long and Short Term Disability, Paid vacation and Sick time. Benefits: Health insurance Life insurance Paid time off People with a criminal record are encouraged to apply Work Location: In person

Job Description Pay Range : $85,000 - $106,000 depending on relevant experience and qualifications MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. The Network Administrator II role is responsible for ensuring the stability, integrity, security, and efficient operation of the organization's network infrastructure, including WAN, LAN, WLAN, VPN, and Network Security systems. This role supports core business functions by designing, installing, configuring, administering, and fine-tuning network components across the enterprise in a timely and effective manner. The Network Administrator applies strong communication, analytical, and problem-solving skills to identify, communicate, and resolve issues while maximizing the value of IT investments. This 100% onsite position based in Harrisburg or Gratz, PA is ideal for a hands-on network professional who thrives on solving complex problems and building resilient infrastructure. You'll play a critical role in ensuring the stability, performance, and security of enterprise-wide network systems that support core manufacturing and business operations. Responsibilities In this role, you'll design, implement, and support a modern network environment spanning WAN, LAN, WLAN, VPN, and Network Security technologies. You'll collaborate closely with IT peers and business stakeholders while helping drive continuous improvement across the organization's network ecosystem. Design, configure, deploy, and maintain enterprise network infrastructure, including routers, switches, wireless controllers, access points, firewalls, and security platforms Troubleshoot and resolve complex hardware, software, and connectivity issues across network and security environments Support and enhance perimeter and internal security solutions such as wireless authentication, intrusion detection, antivirus, email filtering, and web security systems Monitor network performance, analyze trends, and deliver reporting to support availability, reliability, and scalability goals Partner with system administrators, database teams, and application owners to ensure seamless integration and optimal performance Review, test, and deploy firmware updates, security signatures, IOS upgrades, and vendor patches following best practices Ensure compliance with internal policies, security standards, configuration guidelines, and licensing requirements Participate in and co-lead network process improvements and cross-functional IT initiatives Research and evaluate new network technologies and hardware to support procurement and long-term strategy Document work and manage tasks, projects, and incidents using help desk and ticketing systems Provide after-hours and on-call support as required to maintain critical services Qualifications CCNA certification required One of the following: University degree or college diploma in Information Technology with 3+ years of IT experience Technical diploma or certificate in Information Technology with 5+ years of IT experience Network support experience in a manufacturing or similar industry/environment highly preferred Strong hands-on experience with network devices (routers, switches, access points) Solid understanding of networking fundamentals (subnetting, VLANs, routing, topology, network design) Working knowledge of VPNs, web/email filtering tools, and cloud-based network solutions Experience supporting Windows desktop and server environments (Windows 7-11, Server ) Proficiency with Microsoft 365, Office, SharePoint, and Active Directory Strong analytical, troubleshooting, and problem-solving skills Ability to work independently while collaborating across teams Excellent written, verbal, and interpersonal communication skills Customer-focused mindset with the ability to explain technical concepts clearly Preferred Experience 3+ years of experience in a Network Administrator role Exposure to ITIL processes and service management frameworks Experience with IT Service Desk tools (ServiceNow, ManageEngine, Remedy) Strong understanding of enterprise hardware, software, and network support practices What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.