City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Manager - Cyber Communications & Security Awareness This position is fully remote. Occasional travel is required one to two times a year. Overview Role Summary The Manager - Cyber Communications & Security Awareness will serve as an integral team member helping drive cyber communications and education across the cyber portfolio in a manner that meets Sentara Health requirements. You will have responsibility for helping secure our workforce and driving a stronger security culture. Reporting directly to the Director - Cyber Execution & Operations, you will partner with Cyber Security leaders and team members to help them plan, craft, and distribute their cyber security communications. You will also have responsibility for maturing our existing security awareness and education program into a top-of-class program. This role involves exposure to all areas of our Cyber Security organization as well as regular interaction with various colleagues across Cyber, IT, and the business. People leadership experience required as you will have analysts reporting directly to you. Responsibilities As a proven executor who enjoys developing new and innovative ways to approach human risk, behavior change, and communication, you will ensure ongoing operationalization and maturation of both our cyber communications support and security awareness and education programs. You thrive on developing and implementing consistent messaging that is appropriately branded, helping others become better communicators, and developing tools and templates to help team members stay organized and on track. Focusing on people and mitigating human risk is interwoven in all that you do. You are comfortable and experienced in using action and persuasion to drive collaboration, accountability, and on-time delivery. Cyber Communication Support As direct manager of the team responsible for helping Cyber Security colleagues plan and create communications, you will ensure you and/or your team will: Support the Cyber Security team with all necessary communications including but not limited to project communications, tool or process rollouts/updates, emergency cyber alerts, etc. Develop and manage targeted and comprehensive communications plans: Guide identification of messaging needed, applicable stakeholders & audiences, and appropriate distribution channels. Drive creation of publication plan and timing. Ensure proper editing and proofing is conducted resulting in consistently professional, easy-to-understand communications that adhere to style guide and branding requirements. Track and adapt plans ensuring successful execution. Act as Cyber point person for all emergency communications and ensure a process is documented and kept up to date with RACI for on and off hour needs including clearly defined escalation paths. Act as primary point of contact between Cyber and Corporate Communications teams. Oversee and mature our Cyber SharePoint Online site to become best in class while ensuring proper administration and upkeep. Ensure all cyber communications support processes and how-tos are documented and kept up to date. Cyber Security Awareness & Education As direct manager of the team responsible for developing and executing the Cyber Security Awareness & Education program, you will ensure you and/or your team will: Mature the existing program. Build a yearly plan and have the team successfully execute against it. Continuously work with our Cyber team to identify our top risks and the behaviors needed to change to mitigate those risks. Then, execute applicable awareness and education actions to drive necessary change. Work with appropriate Cyber team members to identify different roles that require additional or specialized skills-based training to ensure colleagues are equipped to do their jobs safely and securely and ensure your team actions to support. Continue to mature high-visibility phishing program and associated metrics. Engage our workforce to enable them to exhibit behaviors and skills to make the most of our technology safely and securely. Promote how people benefit from security as a foundational program principle. Structure the program to be sustainable over the long-term, resulting in a positive security culture in alignment with our organization-wide cultural attributes. Work to support a future state where people believe in, value, and prioritize cyber security. Overarching Team and Program Management Define and align analyst roles to efficiently and effectively support both spaces as they mature. Ensure cross-training where appropriate. Actively build strong relationships across different business departments and stakeholders to ensure ongoing program understanding, support, and engagement. Ensure programs evolve with changing company and security needs. Create a means of tracking and reporting on program deliverables to easily provide and communicate status, wins, and lessons learned. Build a metrics framework that will effectively measure and communicate impact of each program and report on up through executive leadership on an established cadence. Ensure programs meet all industry security training regulations, standards, and compliance requirements. Requirements Experienced, proactive, self-driven executor with the ability to work independently. Strong analytical, problem-solving, and decision-making skills. Anticipates obstacles, develops plans to resolve them, and appropriately communicates. Experienced with effectively applying strategic thinking and visioning resulting in successful outcomes. Organized and detail-oriented. Able to work well under deadlines in a changing environment. Excellent interpersonal, written, and verbal communication skills. Ability to express complex technical concepts in business terms. Experienced working effectively in ambiguous situations and effectively determining the best path forward. Able to translate data into meaningful insights and written summaries. Excels at prioritization, presentation, and facilitation. Models related best practices. Comfortable owning your space and establishing a sense of urgency in the fabric of what you do. Ability to support business needs outside of standard business hours when needed. Ex. Emergency communications. Experience administering and managing Microsoft SharePoint Online sites. Strong Microsoft Word, PowerPoint, and Excel skills. Cyber security work experience. Desired Characteristics Experience influencing cross-functional teams and initiatives. Expects resistance to change and enjoys the challenge of mitigating it in positive ways. Growth mindset. Change-oriented in both actions and words. Experience successfully executing multiple simultaneous initiatives - both planned and ad hoc. Proponent of people change management with experience incorporating it into your work. Agile work experience. Product methodology work experience. Experience working in a highly regulated environment. Healthcare experience. Experience with various industry regulations and frameworks (PCI, HIPAA, Data Privacy Laws, ISO27001/2, NIST, HITRUST, etc.). Education 8+ years of relevant experience with a degree (Required) OR 10+ years of relevant experience without a degree (Required) Experience in lieu of a Bachelor's Degree Certification/Licensure No specific certification or licensure requirements Experience 8 to 10+ years of relevant experience (Required) We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $116,729.60 - $216,777.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Talroo, Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $139,672.00 - $208,790.40 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education . click apply for full job details
09/19/2026
Full time
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Manager - Cyber Communications & Security Awareness This position is fully remote. Occasional travel is required one to two times a year. Overview Role Summary The Manager - Cyber Communications & Security Awareness will serve as an integral team member helping drive cyber communications and education across the cyber portfolio in a manner that meets Sentara Health requirements. You will have responsibility for helping secure our workforce and driving a stronger security culture. Reporting directly to the Director - Cyber Execution & Operations, you will partner with Cyber Security leaders and team members to help them plan, craft, and distribute their cyber security communications. You will also have responsibility for maturing our existing security awareness and education program into a top-of-class program. This role involves exposure to all areas of our Cyber Security organization as well as regular interaction with various colleagues across Cyber, IT, and the business. People leadership experience required as you will have analysts reporting directly to you. Responsibilities As a proven executor who enjoys developing new and innovative ways to approach human risk, behavior change, and communication, you will ensure ongoing operationalization and maturation of both our cyber communications support and security awareness and education programs. You thrive on developing and implementing consistent messaging that is appropriately branded, helping others become better communicators, and developing tools and templates to help team members stay organized and on track. Focusing on people and mitigating human risk is interwoven in all that you do. You are comfortable and experienced in using action and persuasion to drive collaboration, accountability, and on-time delivery. Cyber Communication Support As direct manager of the team responsible for helping Cyber Security colleagues plan and create communications, you will ensure you and/or your team will: Support the Cyber Security team with all necessary communications including but not limited to project communications, tool or process rollouts/updates, emergency cyber alerts, etc. Develop and manage targeted and comprehensive communications plans: Guide identification of messaging needed, applicable stakeholders & audiences, and appropriate distribution channels. Drive creation of publication plan and timing. Ensure proper editing and proofing is conducted resulting in consistently professional, easy-to-understand communications that adhere to style guide and branding requirements. Track and adapt plans ensuring successful execution. Act as Cyber point person for all emergency communications and ensure a process is documented and kept up to date with RACI for on and off hour needs including clearly defined escalation paths. Act as primary point of contact between Cyber and Corporate Communications teams. Oversee and mature our Cyber SharePoint Online site to become best in class while ensuring proper administration and upkeep. Ensure all cyber communications support processes and how-tos are documented and kept up to date. Cyber Security Awareness & Education As direct manager of the team responsible for developing and executing the Cyber Security Awareness & Education program, you will ensure you and/or your team will: Mature the existing program. Build a yearly plan and have the team successfully execute against it. Continuously work with our Cyber team to identify our top risks and the behaviors needed to change to mitigate those risks. Then, execute applicable awareness and education actions to drive necessary change. Work with appropriate Cyber team members to identify different roles that require additional or specialized skills-based training to ensure colleagues are equipped to do their jobs safely and securely and ensure your team actions to support. Continue to mature high-visibility phishing program and associated metrics. Engage our workforce to enable them to exhibit behaviors and skills to make the most of our technology safely and securely. Promote how people benefit from security as a foundational program principle. Structure the program to be sustainable over the long-term, resulting in a positive security culture in alignment with our organization-wide cultural attributes. Work to support a future state where people believe in, value, and prioritize cyber security. Overarching Team and Program Management Define and align analyst roles to efficiently and effectively support both spaces as they mature. Ensure cross-training where appropriate. Actively build strong relationships across different business departments and stakeholders to ensure ongoing program understanding, support, and engagement. Ensure programs evolve with changing company and security needs. Create a means of tracking and reporting on program deliverables to easily provide and communicate status, wins, and lessons learned. Build a metrics framework that will effectively measure and communicate impact of each program and report on up through executive leadership on an established cadence. Ensure programs meet all industry security training regulations, standards, and compliance requirements. Requirements Experienced, proactive, self-driven executor with the ability to work independently. Strong analytical, problem-solving, and decision-making skills. Anticipates obstacles, develops plans to resolve them, and appropriately communicates. Experienced with effectively applying strategic thinking and visioning resulting in successful outcomes. Organized and detail-oriented. Able to work well under deadlines in a changing environment. Excellent interpersonal, written, and verbal communication skills. Ability to express complex technical concepts in business terms. Experienced working effectively in ambiguous situations and effectively determining the best path forward. Able to translate data into meaningful insights and written summaries. Excels at prioritization, presentation, and facilitation. Models related best practices. Comfortable owning your space and establishing a sense of urgency in the fabric of what you do. Ability to support business needs outside of standard business hours when needed. Ex. Emergency communications. Experience administering and managing Microsoft SharePoint Online sites. Strong Microsoft Word, PowerPoint, and Excel skills. Cyber security work experience. Desired Characteristics Experience influencing cross-functional teams and initiatives. Expects resistance to change and enjoys the challenge of mitigating it in positive ways. Growth mindset. Change-oriented in both actions and words. Experience successfully executing multiple simultaneous initiatives - both planned and ad hoc. Proponent of people change management with experience incorporating it into your work. Agile work experience. Product methodology work experience. Experience working in a highly regulated environment. Healthcare experience. Experience with various industry regulations and frameworks (PCI, HIPAA, Data Privacy Laws, ISO27001/2, NIST, HITRUST, etc.). Education 8+ years of relevant experience with a degree (Required) OR 10+ years of relevant experience without a degree (Required) Experience in lieu of a Bachelor's Degree Certification/Licensure No specific certification or licensure requirements Experience 8 to 10+ years of relevant experience (Required) We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $116,729.60 - $216,777.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Talroo, Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $139,672.00 - $208,790.40 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education . click apply for full job details
City/State Doral, FL Work Shift First (Days) Overview: Sentara is hiring a Benefit Configuration Manager! This position is fully remote. Overview The Benefit Configuration Manager is responsible for the strategic leadership, oversight, and execution of benefit configuration operations within the QNXT platform. This role manages the end-to-end benefit configuration lifecycle, ensuring accurate implementation and maintenance of Medicare, Medicaid, Commercial, and Exchange products in support of claims adjudication, regulatory compliance, and organizational objectives. The manager leads configuration supervisors and analysts, establishes operational standards, drives continuous improvement initiatives, and partners with cross-functional business and technology teams to implement new products, regulatory changes, and system enhancements. The Benefit Configuration Manager serves as a key leader and subject matter expert for benefit configuration strategy, governance, quality, and operational excellence. Key Responsibilities Oversee the analysis, design, configuration, implementation, and maintenance of benefit plans within QNXT. Ensure accurate configuration of products, plans, service codes, accumulators, limitations, authorization requirements, and cost-share structures in compliance with plan contractual requirements, CMS, Medicaid, ACA regulations. Direct annual benefit change activities, new product implementations, regulatory updates, and market expansion efforts. Establish and maintain governance processes for configuration requests, prioritization, approvals, and production deployments. Monitor configuration quality, accuracy, and timeliness through established KPIs, SLAs, and quality assurance programs. Serve as an escalation point for complex regulatory interpretation and benefit implementation decisions. Act as the business owner and primary configuration representative for enterprise projects and strategic initiatives. Oversee User Acceptance Testing (UAT), configuration validation, defect management, and production readiness activities. Drive continuous process improvement initiatives that improve quality, efficiency, scalability, and operational effectiveness. Collaborate with IT to identify automation opportunities and enhance configuration management capabilities. Analyze trends, identify root causes of configuration defects, and implement corrective action plans. Provide executive-level reporting on configuration activities, risks, resource capacity, and strategic initiatives. Provide leadership, coaching, and performance management for QNXT Benefit Configuration Supervisors and configuration staff. Establish team goals, performance metrics, and productivity standards aligned with organizational objectives. Required Qualifications Bachelor's degree in Healthcare Administration, Information Systems, Business Administration, or related field; In lieu of degree, direct experience will be considered. 8+ years of progressive experience in health plan benefit configuration using QNXT or a comparable claims administration platform. 5+ years of experience leading configuration teams, supervisors, or operational functions. Demonstrated expertise in Commercial, Exchange, Medicare, and Medicaid benefit designs and regulatory requirements. Extensive knowledge of benefit configuration logic, claims adjudication, accumulators, authorization rules Experience managing large-scale benefit implementations or annual benefit maintenance activities. Strong analytical, organizational, project management, and problem-solving skills. Excellent written, verbal, presentation, and stakeholder management skills. Proven ability to lead cross-functional teams and drive organizational initiatives. Proven ability to create SQL queries for validation of benefit configuration and claims analysis Preferred Qualifications Working knowledge of QNXT architecture and Benefit configuration QNXT Configuration Management Tool (CMT) and QNXT Configuration Console Suite (QCS) Working knowledge of SQL Server and data validation techniques for QNXT. Lean Six Sigma, PMP, Agile, or other process improvement/project management certifications. Education: No specific degree is required . Experience: 3 years of related experience in one of the following areas, operations, IT, or reporting . (Required) We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for full-time employment is: $106,080.00 - $176,820.80. Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Talroo-IT, health plan, QNXT, benefit configuration, configuration management tool, CMT, QNXT configuration Console Suite, QCS, PMP, Agile, health plan, UAT, healthcare, benefit configuration, Medicaid, commercial, Medicare, governance, quality assurance We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $111,820.80 - $180,585.60 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
09/19/2026
Full time
City/State Doral, FL Work Shift First (Days) Overview: Sentara is hiring a Benefit Configuration Manager! This position is fully remote. Overview The Benefit Configuration Manager is responsible for the strategic leadership, oversight, and execution of benefit configuration operations within the QNXT platform. This role manages the end-to-end benefit configuration lifecycle, ensuring accurate implementation and maintenance of Medicare, Medicaid, Commercial, and Exchange products in support of claims adjudication, regulatory compliance, and organizational objectives. The manager leads configuration supervisors and analysts, establishes operational standards, drives continuous improvement initiatives, and partners with cross-functional business and technology teams to implement new products, regulatory changes, and system enhancements. The Benefit Configuration Manager serves as a key leader and subject matter expert for benefit configuration strategy, governance, quality, and operational excellence. Key Responsibilities Oversee the analysis, design, configuration, implementation, and maintenance of benefit plans within QNXT. Ensure accurate configuration of products, plans, service codes, accumulators, limitations, authorization requirements, and cost-share structures in compliance with plan contractual requirements, CMS, Medicaid, ACA regulations. Direct annual benefit change activities, new product implementations, regulatory updates, and market expansion efforts. Establish and maintain governance processes for configuration requests, prioritization, approvals, and production deployments. Monitor configuration quality, accuracy, and timeliness through established KPIs, SLAs, and quality assurance programs. Serve as an escalation point for complex regulatory interpretation and benefit implementation decisions. Act as the business owner and primary configuration representative for enterprise projects and strategic initiatives. Oversee User Acceptance Testing (UAT), configuration validation, defect management, and production readiness activities. Drive continuous process improvement initiatives that improve quality, efficiency, scalability, and operational effectiveness. Collaborate with IT to identify automation opportunities and enhance configuration management capabilities. Analyze trends, identify root causes of configuration defects, and implement corrective action plans. Provide executive-level reporting on configuration activities, risks, resource capacity, and strategic initiatives. Provide leadership, coaching, and performance management for QNXT Benefit Configuration Supervisors and configuration staff. Establish team goals, performance metrics, and productivity standards aligned with organizational objectives. Required Qualifications Bachelor's degree in Healthcare Administration, Information Systems, Business Administration, or related field; In lieu of degree, direct experience will be considered. 8+ years of progressive experience in health plan benefit configuration using QNXT or a comparable claims administration platform. 5+ years of experience leading configuration teams, supervisors, or operational functions. Demonstrated expertise in Commercial, Exchange, Medicare, and Medicaid benefit designs and regulatory requirements. Extensive knowledge of benefit configuration logic, claims adjudication, accumulators, authorization rules Experience managing large-scale benefit implementations or annual benefit maintenance activities. Strong analytical, organizational, project management, and problem-solving skills. Excellent written, verbal, presentation, and stakeholder management skills. Proven ability to lead cross-functional teams and drive organizational initiatives. Proven ability to create SQL queries for validation of benefit configuration and claims analysis Preferred Qualifications Working knowledge of QNXT architecture and Benefit configuration QNXT Configuration Management Tool (CMT) and QNXT Configuration Console Suite (QCS) Working knowledge of SQL Server and data validation techniques for QNXT. Lean Six Sigma, PMP, Agile, or other process improvement/project management certifications. Education: No specific degree is required . Experience: 3 years of related experience in one of the following areas, operations, IT, or reporting . (Required) We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for full-time employment is: $106,080.00 - $176,820.80. Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Talroo-IT, health plan, QNXT, benefit configuration, configuration management tool, CMT, QNXT configuration Console Suite, QCS, PMP, Agile, health plan, UAT, healthcare, benefit configuration, Medicaid, commercial, Medicare, governance, quality assurance We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $111,820.80 - $180,585.60 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara is hiring an IT Program Manager - Community Connect This position is remote. Candidates are required to be residing within driving distance from a Sentara facility. Overview The IT Program Manager is responsible for overseeing and coordinating multiple interrelated technical projects within the Technical Program Management Office (PMO). This role ensures that projects align with business objectives, meet strategic goals, and adhere to best practices in program and project management. The IT Program Manager provides centralized expertise, governance, and support, driving efficiency and ensuring successful project execution. Develop and implement best practices, templates, and guidelines for technical program and project management. Provide training and mentorship to project teams to ensure adherence to program management methodologies. Monitor dependencies across multiple inter-related technical projects, ensuring seamless execution and alignment with business objectives. Gather, analyze, and report consolidated technical project status and financial information to leadership. Oversee compliance with methodologies, budgets, and timelines, potentially serving as a central governing body for audits and adherence reviews. Manage resource coordination, risk assessment, and scope definition for major technical projects and programs. Build and maintain strong relationships with leadership across the organization to resolve conflicts and address project challenges. Influence stakeholders outside of direct reporting lines regarding policies, practices, and procedures. IT Program Manager for community connect. Looking for a seasoned epic analyst with project management experience. Will help grow the Community Connect program. Partner with IT and Operations to implement new SOWs, implement new volume based cost model, help with additional implementations of new Community Connect sites, and support a customer as a CSM. Education Bachelor's Degree (Preferred) Certification/Licensure Epic Certification in clinical or revenue cycle (Required) Experience 3 years of experience inIT program/project management with a degree (Required) 5 years of experience inIT program/project management without a degree (Required) Experience working on Epic installations or enhancements is a must. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for full-time employment is: $106,080.00 - $176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Talroo IT, Epic, Project management, program management, invoicing, cost models We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $120,744.00 - $183,164.80 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
09/19/2026
Full time
City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara is hiring an IT Program Manager - Community Connect This position is remote. Candidates are required to be residing within driving distance from a Sentara facility. Overview The IT Program Manager is responsible for overseeing and coordinating multiple interrelated technical projects within the Technical Program Management Office (PMO). This role ensures that projects align with business objectives, meet strategic goals, and adhere to best practices in program and project management. The IT Program Manager provides centralized expertise, governance, and support, driving efficiency and ensuring successful project execution. Develop and implement best practices, templates, and guidelines for technical program and project management. Provide training and mentorship to project teams to ensure adherence to program management methodologies. Monitor dependencies across multiple inter-related technical projects, ensuring seamless execution and alignment with business objectives. Gather, analyze, and report consolidated technical project status and financial information to leadership. Oversee compliance with methodologies, budgets, and timelines, potentially serving as a central governing body for audits and adherence reviews. Manage resource coordination, risk assessment, and scope definition for major technical projects and programs. Build and maintain strong relationships with leadership across the organization to resolve conflicts and address project challenges. Influence stakeholders outside of direct reporting lines regarding policies, practices, and procedures. IT Program Manager for community connect. Looking for a seasoned epic analyst with project management experience. Will help grow the Community Connect program. Partner with IT and Operations to implement new SOWs, implement new volume based cost model, help with additional implementations of new Community Connect sites, and support a customer as a CSM. Education Bachelor's Degree (Preferred) Certification/Licensure Epic Certification in clinical or revenue cycle (Required) Experience 3 years of experience inIT program/project management with a degree (Required) 5 years of experience inIT program/project management without a degree (Required) Experience working on Epic installations or enhancements is a must. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for full-time employment is: $106,080.00 - $176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Talroo IT, Epic, Project management, program management, invoicing, cost models We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $120,744.00 - $183,164.80 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Pinnacle Business Strategies LLC
Saint Louis, Missouri
Job Description Job Description At Pinnacle Business Strategies, our greatest asset is our team. We are a people-first, mission-driven organization built on a simple philosophy: when we invest deeply in our teammates, exceptional results naturally follow. We don't just talk about supportive culture; we live it by providing continuous learning opportunities and supporting your long-term career growth. When you join our team, you are not just taking a job; you are joining a collaborative community of top talent. Our daily work is fueled by a shared commitment to making a tangible impact. At Pinnacle Business Strategies, LLC, our mission is to empower organizations to achieve exceptional performance through innovative strategies and technology solutions. Together, we bring an entrepreneurial mindset to align cutting-edge technology, IT integration, and geospatial analytics to help solve complex challenges. If you are looking for a dynamic workplace that values your unique contributions and actively champions your development, Pinnacle is the place to build your future. The Data Engineer is responsible for designing, developing, and maintaining enterprise data pipelines, dashboards, and visualization solutions that support operational monitoring, analytics, and decision-making. This role works with enterprise monitoring platforms, cloud technologies, databases, APIs, and automation tools to collect, transform, and visualize operational data while ensuring data quality, reliability, and scalability. The ideal candidate has strong experience with Python, SQL, cloud-based data engineering, ETL/ELT processes, and data visualization, along with the ability to communicate technical findings to both technical and non-technical stakeholders. Responsibilities Work with enterprise monitoring tools including Grafana, Prometheus, and ServiceNow to integrate operational events, service impacts, and system metrics into dashboards and visualizations. Quickly learn and apply new enterprise monitoring, visualization, analytics, and data platforms as business needs evolve. Design, build, and maintain interactive dashboards, reports, charts, and visualizations that communicate operational performance and actionable insights. Translate monitoring and analysis results into meaningful operational metrics that support decision-making. Collect, clean, transform, and organize data from SQL/NoSQL databases, APIs, streaming services, and flat files to ensure accuracy, consistency, and reliability. Build, maintain, and optimize ETL/ELT pipelines and data ingestion workflows for centralized data repositories and reporting. Implement data validation and quality checks to maintain data integrity across data platforms. Develop scripts and automation to streamline repetitive tasks and improve operational efficiency. Investigate and troubleshoot data pipeline, observability, monitoring, and reporting issues independently and collaboratively. Collaborate with stakeholders, managers, analysts, and technical teams to translate business requirements into scalable data solutions. Maintain documentation for data systems, workflows, and business rules. Utilize Git for version control and follow established development best practices to support reliable deployment and maintenance of data solutions. Present technical findings to both technical and non-technical audiences. Collaborate with team members and share knowledge of tools, processes, and best practices. Analyze large datasets to identify trends, anomalies, and opportunities for operational improvement. Apply data modeling and data storytelling techniques to transform raw data into actionable insights. Perform other duties as assigned. Required Qualifications High School Diploma or GED equivalent with 8+ years of relevant experience OR: Associates degree and 6+ years experience OR: Bachelors Degree and 4+ years experience Experience designing and maintaining ETL/ELT pipelines. TS/SCI security clearance Successfully pass background and drug screening Preferred Qualifications: Experience designing and developing dashboards, reports, and data visualizations using tools such as Grafana, Power BI, Tableau, Kibana, or similar platforms. Experience automating data workflows using Apache Airflow or similar orchestration tools. Experience with cloud platforms and services such as AWS (S3, Lambda, Glue), Azure Data Factory, or Google BigQuery for data storage, processing, and orchestration. Familiarity with secure, scalable, and cost-effective cloud data solutions. Familiarity with CI/CD practices in data engineering environments. Knowledge, Skills, and Abilities: Strong knowledge of cloud environments (AWS, Azure, or GCP). Familiarity with data warehousing, data modeling, and version control systems (e.g., Git). Excellent analytical, organizational, and communication skills. Proficiency in Python, SQL, and working with RESTful APIs. Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. Excellent skills in Microsoft Word, Excel, and other Office applications Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues. Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.
09/19/2026
Full time
Job Description Job Description At Pinnacle Business Strategies, our greatest asset is our team. We are a people-first, mission-driven organization built on a simple philosophy: when we invest deeply in our teammates, exceptional results naturally follow. We don't just talk about supportive culture; we live it by providing continuous learning opportunities and supporting your long-term career growth. When you join our team, you are not just taking a job; you are joining a collaborative community of top talent. Our daily work is fueled by a shared commitment to making a tangible impact. At Pinnacle Business Strategies, LLC, our mission is to empower organizations to achieve exceptional performance through innovative strategies and technology solutions. Together, we bring an entrepreneurial mindset to align cutting-edge technology, IT integration, and geospatial analytics to help solve complex challenges. If you are looking for a dynamic workplace that values your unique contributions and actively champions your development, Pinnacle is the place to build your future. The Data Engineer is responsible for designing, developing, and maintaining enterprise data pipelines, dashboards, and visualization solutions that support operational monitoring, analytics, and decision-making. This role works with enterprise monitoring platforms, cloud technologies, databases, APIs, and automation tools to collect, transform, and visualize operational data while ensuring data quality, reliability, and scalability. The ideal candidate has strong experience with Python, SQL, cloud-based data engineering, ETL/ELT processes, and data visualization, along with the ability to communicate technical findings to both technical and non-technical stakeholders. Responsibilities Work with enterprise monitoring tools including Grafana, Prometheus, and ServiceNow to integrate operational events, service impacts, and system metrics into dashboards and visualizations. Quickly learn and apply new enterprise monitoring, visualization, analytics, and data platforms as business needs evolve. Design, build, and maintain interactive dashboards, reports, charts, and visualizations that communicate operational performance and actionable insights. Translate monitoring and analysis results into meaningful operational metrics that support decision-making. Collect, clean, transform, and organize data from SQL/NoSQL databases, APIs, streaming services, and flat files to ensure accuracy, consistency, and reliability. Build, maintain, and optimize ETL/ELT pipelines and data ingestion workflows for centralized data repositories and reporting. Implement data validation and quality checks to maintain data integrity across data platforms. Develop scripts and automation to streamline repetitive tasks and improve operational efficiency. Investigate and troubleshoot data pipeline, observability, monitoring, and reporting issues independently and collaboratively. Collaborate with stakeholders, managers, analysts, and technical teams to translate business requirements into scalable data solutions. Maintain documentation for data systems, workflows, and business rules. Utilize Git for version control and follow established development best practices to support reliable deployment and maintenance of data solutions. Present technical findings to both technical and non-technical audiences. Collaborate with team members and share knowledge of tools, processes, and best practices. Analyze large datasets to identify trends, anomalies, and opportunities for operational improvement. Apply data modeling and data storytelling techniques to transform raw data into actionable insights. Perform other duties as assigned. Required Qualifications High School Diploma or GED equivalent with 8+ years of relevant experience OR: Associates degree and 6+ years experience OR: Bachelors Degree and 4+ years experience Experience designing and maintaining ETL/ELT pipelines. TS/SCI security clearance Successfully pass background and drug screening Preferred Qualifications: Experience designing and developing dashboards, reports, and data visualizations using tools such as Grafana, Power BI, Tableau, Kibana, or similar platforms. Experience automating data workflows using Apache Airflow or similar orchestration tools. Experience with cloud platforms and services such as AWS (S3, Lambda, Glue), Azure Data Factory, or Google BigQuery for data storage, processing, and orchestration. Familiarity with secure, scalable, and cost-effective cloud data solutions. Familiarity with CI/CD practices in data engineering environments. Knowledge, Skills, and Abilities: Strong knowledge of cloud environments (AWS, Azure, or GCP). Familiarity with data warehousing, data modeling, and version control systems (e.g., Git). Excellent analytical, organizational, and communication skills. Proficiency in Python, SQL, and working with RESTful APIs. Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. Excellent skills in Microsoft Word, Excel, and other Office applications Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues. Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Senior Business Systems Analyst! This position is fully remote. Overview Position is responsible for support, enhancement and implementation software applications used within the organization. Oversees and directs intermediate scale projects or components of large-scale projects; develops project plans and timelines and coordination of project resources. Description Incumbent will identify opportunities to leverage technologies in areas that improve and enhance the business practices by designing and implementing application/product enhancements. Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technology functionality to operational processes. Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements. Develop detailed test cases, execute them, and share results with business and tech managers for approval. Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements. Performs longer term analysis and design of systems and hardware to maintain the production environments. Synthesize requirements and develop recommendations that best meet the objectives of the business. Works on project teams that are developing or modifying very complex information systems. Education Bachelor's degree preferably in a field such as Computer Science , Business, Technical, Education, Information Systems, Finance, Business Administration, Accounting, Engineering, Information Technology ( Required ) or Candidates without a bachelor's degree with 6 or mo re years of relevant experience may be considered. Experience: 4 years of relevant experience (Required) Advanced SQL experience (Required) Experience with EDI-834 files (Required) Experience working with QNXT and/or Facets is nice to have Member enrollment experience is a plus. Experience with Clarity - ID card-related configuration and member eligibility processes is a plus Experience with Medicaid, commercial health plans, and marketplace coverage is a plus. Proficiency in SQL, HTML, and CSS (Preferred) We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $69,876 - $116,438. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $100,817.60 - $149,656.00 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
09/19/2026
Full time
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Senior Business Systems Analyst! This position is fully remote. Overview Position is responsible for support, enhancement and implementation software applications used within the organization. Oversees and directs intermediate scale projects or components of large-scale projects; develops project plans and timelines and coordination of project resources. Description Incumbent will identify opportunities to leverage technologies in areas that improve and enhance the business practices by designing and implementing application/product enhancements. Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technology functionality to operational processes. Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements. Develop detailed test cases, execute them, and share results with business and tech managers for approval. Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements. Performs longer term analysis and design of systems and hardware to maintain the production environments. Synthesize requirements and develop recommendations that best meet the objectives of the business. Works on project teams that are developing or modifying very complex information systems. Education Bachelor's degree preferably in a field such as Computer Science , Business, Technical, Education, Information Systems, Finance, Business Administration, Accounting, Engineering, Information Technology ( Required ) or Candidates without a bachelor's degree with 6 or mo re years of relevant experience may be considered. Experience: 4 years of relevant experience (Required) Advanced SQL experience (Required) Experience with EDI-834 files (Required) Experience working with QNXT and/or Facets is nice to have Member enrollment experience is a plus. Experience with Clarity - ID card-related configuration and member eligibility processes is a plus Experience with Medicaid, commercial health plans, and marketplace coverage is a plus. Proficiency in SQL, HTML, and CSS (Preferred) We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $69,876 - $116,438. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $100,817.60 - $149,656.00 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Job Description Job Description Come join a growing financial technology company that's leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Credit Bureau Reporting Analyst to join our Operations team. The Credit Bureau Reporting Analyst is responsible for conducting thorough investigations into complex financial disputes, including application fraud claims and bankruptcy filings. The ideal candidate will have a strong background in financial investigations, regulatory compliance, and customer dispute resolution. This position requires strong analytical skills, and the ability to navigate nuanced customer situations with fairness and accuracy. Essential Functions: Investigate and resolve disputes involving application fraud claims and bankruptcy filings. Analyze transaction patterns, account activity, and supporting documentation to assess legitimacy of application fraud claims. Submitting Automated Universal Dispute forms ("AUDs") to the credit reporting agencies via e-Oscar when necessary to correct or update information. Communicate with customers and internal teams to gather information and documentation to investigate and resolve complex disputes. Investigate bankruptcy cases via Pacer and other court record systems and ensure proper handling of accounts in compliance with bankruptcy law. Report findings clearly and concisely, documenting all investigative steps, evidence, and final outcomes in system of record. Coordinate with credit reporting agencies (Experian, TransUnion, Equifax) to resolve disputes and complaints when warranted. Coordinate with legal, compliance, and risk teams as needed for escalated or complex cases. Serve as a subject matter expert for escalated credit reporting dispute cases involving application fraud and bankruptcy claims referred by internal departments and third-party vendors. Ensure adherence to regulatory standards and internal SLAs for dispute resolution. The ideal candidate will have the following: Bachelor's degree in business, finance, criminal justice, risk management, or a related field preferred; equivalent combination of education and relevant professional experience will be considered. 1+ years of experience in fraud investigations, credit reporting disputes, consumer disputes, financial services operations, or a related investigative role, preferably within the credit card, banking, lending, or consumer finance industry. Familiarity with credit bureau reporting and dispute processes, including experience with e-OSCAR and Automated Universal Dataforms (AUDs), strongly preferred. Strong investigative and analytical skills, with the ability to evaluate information from multiple sources, identify inconsistencies or patterns, and make sound, well-supported decisions. Demonstrated attention to detail and commitment to accuracy when reviewing account information, court records, customer documentation, and credit reporting data. Ability to interpret and consistently apply established policies, procedures, regulatory requirements, and investigative standards. Why Continental Finance? Continental Finance Company (the "CFC") is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)
09/19/2026
Full time
Job Description Job Description Come join a growing financial technology company that's leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Credit Bureau Reporting Analyst to join our Operations team. The Credit Bureau Reporting Analyst is responsible for conducting thorough investigations into complex financial disputes, including application fraud claims and bankruptcy filings. The ideal candidate will have a strong background in financial investigations, regulatory compliance, and customer dispute resolution. This position requires strong analytical skills, and the ability to navigate nuanced customer situations with fairness and accuracy. Essential Functions: Investigate and resolve disputes involving application fraud claims and bankruptcy filings. Analyze transaction patterns, account activity, and supporting documentation to assess legitimacy of application fraud claims. Submitting Automated Universal Dispute forms ("AUDs") to the credit reporting agencies via e-Oscar when necessary to correct or update information. Communicate with customers and internal teams to gather information and documentation to investigate and resolve complex disputes. Investigate bankruptcy cases via Pacer and other court record systems and ensure proper handling of accounts in compliance with bankruptcy law. Report findings clearly and concisely, documenting all investigative steps, evidence, and final outcomes in system of record. Coordinate with credit reporting agencies (Experian, TransUnion, Equifax) to resolve disputes and complaints when warranted. Coordinate with legal, compliance, and risk teams as needed for escalated or complex cases. Serve as a subject matter expert for escalated credit reporting dispute cases involving application fraud and bankruptcy claims referred by internal departments and third-party vendors. Ensure adherence to regulatory standards and internal SLAs for dispute resolution. The ideal candidate will have the following: Bachelor's degree in business, finance, criminal justice, risk management, or a related field preferred; equivalent combination of education and relevant professional experience will be considered. 1+ years of experience in fraud investigations, credit reporting disputes, consumer disputes, financial services operations, or a related investigative role, preferably within the credit card, banking, lending, or consumer finance industry. Familiarity with credit bureau reporting and dispute processes, including experience with e-OSCAR and Automated Universal Dataforms (AUDs), strongly preferred. Strong investigative and analytical skills, with the ability to evaluate information from multiple sources, identify inconsistencies or patterns, and make sound, well-supported decisions. Demonstrated attention to detail and commitment to accuracy when reviewing account information, court records, customer documentation, and credit reporting data. Ability to interpret and consistently apply established policies, procedures, regulatory requirements, and investigative standards. Why Continental Finance? Continental Finance Company (the "CFC") is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)
Job Description Job Description Description: The CFS Credit Analyst is responsible for the ongoing maintenance of the accounts receivable for specified customers as assigned to them by their respective Credit Manager or by the NAI GM of Customer Financial Services. Account maintenance will include the extension of credit within assigned authority, periodic credit reviews, and the timely resolution of account discrepancies and payment delinquency. It is the Credit Analysts' responsibility to adhere to Nikon Americas Inc.'s stated Policies and Procedures as they relate to the ongoing management of its investment in Accounts Receivables. In addition to credit and collections responsibilities, the Credit Analyst will serve as a business partner by analyzing operational and financial data, identifying trends, evaluating business processes, and providing actionable recommendations to improve efficiency, customer experience, and financial performance. The Analyst will collaborate with cross-functional teams including Sales, Finance, Operations, Customer Service, and Information Technology to support strategic initiatives, enhance reporting capabilities, and contribute to continuous business improvement efforts. The Credit Analysts' focus is to be continually placed on sales facilitation, customer satisfaction and continuous process improvement. This is to be achieved at all times with the highest degree of attention to ethical behavior as it relates to dealing with the company's customers, service providers and company personnel. The Analyst needs to be adaptable, flexible and able to collaborate with other employees at different levels within the organization to accomplish common goals. The Analyst must be able to incorporate Nikon's values in their personal work behavior, decision making, contributions and interpersonal interactions. Requirements: Credit Analyst Responsibilities Research, establish and/or review existing credit limits on all assigned customers. Analyze financial statements, credit applications, credit bureau reports, and bank and trade references and conduct thorough research regarding the creditworthiness of assigned customers. Complete on timely basis periodic financial reviews on assigned customers utilizing both internal and external information sources. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve clients discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts - Customer Calls, small balance write off and account reconciliations. Prepare updated credit reviews including detailed recommendations of appropriate credit lines and risk ratings for assigned customers. Communicate with credit insurance brokers any adverse changes as it relates to customers as defined under Nikon Americas Inc.'s trade credit insurance policies. Facilitate the ongoing collection process of past due balances via e-mail, phone, dunning process and written correspondence as required. Reconcile account balances and facilitate on a timely basis the resolution of any charge back disputes including freight, tax, pricing, returns and advertising. Accurately detail any requests for the writing off of any specific balances. Continuously release customer orders from credit hold when appropriate in order to avoid unnecessary shipping delays to customers. Order release activity may be required during weekend hours if requested. Perform customer visits to review specific financial data or to resolve disputed balances (10% of time.) Some international travel may be required. Business Analysis Responsibilities Analyze credit, collections, sales, customer, and operational data to identify trends, risks, opportunities, and performance improvement initiatives. Develop, maintain, and enhance recurring reports, dashboards, and key performance indicators (KPIs) to support management decision-making. Interpret business requirements and collaborate with stakeholders to recommend process improvements that increase efficiency, reduce risk, and improve customer service levels. Conduct root cause analysis of customer payment issues, order holds, disputed deductions, and operational inefficiencies and recommend corrective actions. Partner with Sales, Finance, Operations, Customer Service, and IT teams to support system enhancements, workflow optimization initiatives, and business process redesign efforts. Prepare analytical presentations and executive summaries highlighting key findings, trends, and recommendations for senior leadership. Assist in the evaluation, testing, and implementation of new business processes, reporting tools, and system enhancements, including SAP S/4 HANA and other financial systems. Monitor departmental performance metrics and provide recommendations to improve accounts receivable turnover, dispute resolution timelines, and collection effectiveness. Document business processes, workflow requirements, and standard operating procedures to support operational consistency and continuous improvement efforts. Support strategic projects by gathering data, conducting financial and operational analyses, and presenting findings to management. ANCILLARY RESPONSIBILITIES Work outside of normal business hours of operation, as required in order to fulfill essential functions and responsibilities. Provide customer invoice copies, credit copies and proof of delivery documentation. Perform administrative work including filing and typing as needed. Obtain remittance advice for payments received which do not have a remittance included. Complete monthly trade group report as required. Communicate with customers and Nikon Sales account managers regarding orders holding due to credit restrictions or delinquent payments. Drive continuous transformation, improvement/changes processes to increase operational productivity All other duties as required or assigned by their respective Credit Manager or the General Manager of Customer Financial Services. Participate in internal audit reviews as required. Assist in the bad-debt reserve analysis and write-off process. Continuous process improvement Lead or work on projects assigned by GM or President KNOWLEDGE, SKILLS & ABILITIES: 3-5 years' experience in Business-to-Business credit and collections environment required. BA / BS in Business or Finance preferred. Bi-Lingual (English/Spanish, written and oral) skills are preferred. Strong Word, Excel, PowerPoint, MS Outlook skills required. SAP S/4 HANA Experience Preferred. Experience in dealing with retail, wholesale, ecommerce businesses, University and Hospital preferred. Experience dealing with international customers preferred. Strong working knowledge of internet applications. Strong communication and negotiation skills both oral and written. (Invoice collection phone skills mandatory.) Strong analytical and problem-solving skills with the ability to transform data into actionable business recommendations. Experience developing reports, dashboards, KPIs, and management metrics using Excel and business intelligence tools. Ability to gather business requirements, analyze processes, and recommend operational improvements. Experience with data visualization and reporting platforms such as Power BI, Power Query, Tableau, or similar tools preferred. Strong time management and work prioritization skills. Sound research, analysis and reconciliation skills. Proficient in analyzing customer financial statements. Ability to interact effectively with customers and colleagues at all levels Fundamental knowledge of Credit & Collections Principles & Practices Letter of credit and other export credit security and knowledge (when applicable) Ability to work outside of regularly scheduled work hours as needed Ability to develop constructive and cooperative working relationships with others and maintain them over time. Ability to tell when something is wrong or is likely to go wrong. Reasonable accommodations may be made to enable individuals to successfully perform the essential function of the position.
09/19/2026
Full time
Job Description Job Description Description: The CFS Credit Analyst is responsible for the ongoing maintenance of the accounts receivable for specified customers as assigned to them by their respective Credit Manager or by the NAI GM of Customer Financial Services. Account maintenance will include the extension of credit within assigned authority, periodic credit reviews, and the timely resolution of account discrepancies and payment delinquency. It is the Credit Analysts' responsibility to adhere to Nikon Americas Inc.'s stated Policies and Procedures as they relate to the ongoing management of its investment in Accounts Receivables. In addition to credit and collections responsibilities, the Credit Analyst will serve as a business partner by analyzing operational and financial data, identifying trends, evaluating business processes, and providing actionable recommendations to improve efficiency, customer experience, and financial performance. The Analyst will collaborate with cross-functional teams including Sales, Finance, Operations, Customer Service, and Information Technology to support strategic initiatives, enhance reporting capabilities, and contribute to continuous business improvement efforts. The Credit Analysts' focus is to be continually placed on sales facilitation, customer satisfaction and continuous process improvement. This is to be achieved at all times with the highest degree of attention to ethical behavior as it relates to dealing with the company's customers, service providers and company personnel. The Analyst needs to be adaptable, flexible and able to collaborate with other employees at different levels within the organization to accomplish common goals. The Analyst must be able to incorporate Nikon's values in their personal work behavior, decision making, contributions and interpersonal interactions. Requirements: Credit Analyst Responsibilities Research, establish and/or review existing credit limits on all assigned customers. Analyze financial statements, credit applications, credit bureau reports, and bank and trade references and conduct thorough research regarding the creditworthiness of assigned customers. Complete on timely basis periodic financial reviews on assigned customers utilizing both internal and external information sources. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve clients discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts - Customer Calls, small balance write off and account reconciliations. Prepare updated credit reviews including detailed recommendations of appropriate credit lines and risk ratings for assigned customers. Communicate with credit insurance brokers any adverse changes as it relates to customers as defined under Nikon Americas Inc.'s trade credit insurance policies. Facilitate the ongoing collection process of past due balances via e-mail, phone, dunning process and written correspondence as required. Reconcile account balances and facilitate on a timely basis the resolution of any charge back disputes including freight, tax, pricing, returns and advertising. Accurately detail any requests for the writing off of any specific balances. Continuously release customer orders from credit hold when appropriate in order to avoid unnecessary shipping delays to customers. Order release activity may be required during weekend hours if requested. Perform customer visits to review specific financial data or to resolve disputed balances (10% of time.) Some international travel may be required. Business Analysis Responsibilities Analyze credit, collections, sales, customer, and operational data to identify trends, risks, opportunities, and performance improvement initiatives. Develop, maintain, and enhance recurring reports, dashboards, and key performance indicators (KPIs) to support management decision-making. Interpret business requirements and collaborate with stakeholders to recommend process improvements that increase efficiency, reduce risk, and improve customer service levels. Conduct root cause analysis of customer payment issues, order holds, disputed deductions, and operational inefficiencies and recommend corrective actions. Partner with Sales, Finance, Operations, Customer Service, and IT teams to support system enhancements, workflow optimization initiatives, and business process redesign efforts. Prepare analytical presentations and executive summaries highlighting key findings, trends, and recommendations for senior leadership. Assist in the evaluation, testing, and implementation of new business processes, reporting tools, and system enhancements, including SAP S/4 HANA and other financial systems. Monitor departmental performance metrics and provide recommendations to improve accounts receivable turnover, dispute resolution timelines, and collection effectiveness. Document business processes, workflow requirements, and standard operating procedures to support operational consistency and continuous improvement efforts. Support strategic projects by gathering data, conducting financial and operational analyses, and presenting findings to management. ANCILLARY RESPONSIBILITIES Work outside of normal business hours of operation, as required in order to fulfill essential functions and responsibilities. Provide customer invoice copies, credit copies and proof of delivery documentation. Perform administrative work including filing and typing as needed. Obtain remittance advice for payments received which do not have a remittance included. Complete monthly trade group report as required. Communicate with customers and Nikon Sales account managers regarding orders holding due to credit restrictions or delinquent payments. Drive continuous transformation, improvement/changes processes to increase operational productivity All other duties as required or assigned by their respective Credit Manager or the General Manager of Customer Financial Services. Participate in internal audit reviews as required. Assist in the bad-debt reserve analysis and write-off process. Continuous process improvement Lead or work on projects assigned by GM or President KNOWLEDGE, SKILLS & ABILITIES: 3-5 years' experience in Business-to-Business credit and collections environment required. BA / BS in Business or Finance preferred. Bi-Lingual (English/Spanish, written and oral) skills are preferred. Strong Word, Excel, PowerPoint, MS Outlook skills required. SAP S/4 HANA Experience Preferred. Experience in dealing with retail, wholesale, ecommerce businesses, University and Hospital preferred. Experience dealing with international customers preferred. Strong working knowledge of internet applications. Strong communication and negotiation skills both oral and written. (Invoice collection phone skills mandatory.) Strong analytical and problem-solving skills with the ability to transform data into actionable business recommendations. Experience developing reports, dashboards, KPIs, and management metrics using Excel and business intelligence tools. Ability to gather business requirements, analyze processes, and recommend operational improvements. Experience with data visualization and reporting platforms such as Power BI, Power Query, Tableau, or similar tools preferred. Strong time management and work prioritization skills. Sound research, analysis and reconciliation skills. Proficient in analyzing customer financial statements. Ability to interact effectively with customers and colleagues at all levels Fundamental knowledge of Credit & Collections Principles & Practices Letter of credit and other export credit security and knowledge (when applicable) Ability to work outside of regularly scheduled work hours as needed Ability to develop constructive and cooperative working relationships with others and maintain them over time. Ability to tell when something is wrong or is likely to go wrong. Reasonable accommodations may be made to enable individuals to successfully perform the essential function of the position.
Job Description Job Description NOW HIRING ON-SITE FULL TIMESenior Operations Research AnalystNavy Warfighting Analysis Theater Undersea Warfare Norfolk, VALocationClearanceScheduleTravelNSA Hampton Roads / Naval Station Norfolk (on-site)Active Top Secret / SCI required at startFull-timeNone requiredAbout the RoleHeartland Consulting is hiring a Senior Operations Research Analyst to sit on-site with Commander, Submarine Group Two (COMSUBGRU TWO) in its role as Theater Undersea Warfare Commander (TUSWC) for U.S. Second Fleet. The analyst is the command's embedded OA/OR capability - the person who finds where analysis can improve TUSWC planning, builds the methods, trains the staff to use them, and leaves behind documented processes the watch floor can run without the contractor in the room.This is not a remote study contract and not a generic "data analyst" seat. You will work in a classified Navy staff environment, handle operational data, brief seniors (including flag-level audiences), and institutionalize operations-analysis methods for maritime homeland defense and theater undersea warfare.Heartland is the incumbent on this effort. The current analyst is in the seat today. We are recruiting the successor now so the command has a clean, qualified handoff and no gap in on-site support.What You Will DoProvide on-site operations analysis / operations research support to the TUSWC staff at COMSUBGRU TWO.Identify opportunities to insert OA/OR into the TUSWC planning process and improve operational effectiveness.Collect, clean, manage, and employ operational datasets for trend analysis and predictive analytics.Formulate and solve optimization problems (linear, nonlinear, network, and integer programming) that inform planning choices.Build and use stochastic models (Markov chains, Poisson processes, queueing, renewal processes) and simulation with design-of-experiments techniques.Apply systems analysis, including risk-benefit and cost-benefit analysis, to deployment, requirements, and course-of-action questions.Employ OA/OR tools in live TUSWC planning and operations - not only after-action studies.Develop and document methods, processes, and procedures the TUSWC staff can implement.Train TUSWC staff on those methods and leave behind usable SOPs, briefs, and implementation products.Liaise with other TUSWC staffs, OA/OR subject-matter experts, and tool developers.Deliver the contract products: OA/OR Support Plan Brief (30 days after award), monthly progress and financial status reports, interim progress reviews, a final annotated brief, and a Final OA/OR Implementation Plan.Brief results independently, in writing and orally, including annotated PowerPoint for senior leadership with read-aheads.Required QualificationsThese are the contract minimums. Candidates who do not meet them cannot be placed on this task.Education: Bachelor's degree in Operations Research or Operations Analysis. (The contract is specific - related degrees such as mathematics, statistics, or engineering do not substitute for this requirement.)Preferred: Master of Science in Operations Research or Operations Analysis (NPS Curriculum 360 / 355 or civilian equivalent).Experience: Ten (10) years applying operations research / operations analysis to Navy warfighting analysis.Demonstrated skill in mathematics and computation, including programming for complex analysis, algorithm development, and simulation.Demonstrated skill in data preparation (collect, clean, manipulate) and statistical / probability analysis of decision problems.Demonstrated skill in optimization, stochastic modeling, simulation with design of experiments, and systems analysis.Proven ability to conduct independent analysis and present results orally and in writing to operational customers.Clearance: Active Top Secret / SCI. U.S. citizenship required. Ability to obtain NATO briefings after hire. Must be eligible for a DISS Visit Access Request to COMSUBGRU TWO.Ability to work full-time on-site at NSA Hampton Roads / Naval Station Norfolk (Building NH-13 / TUSWC spaces). No remote option for this seat.Desired QualificationsNavy 3211P / 3211Q operations-analysis subspecialty, or equivalent civilian utilization tour at a Fleet, TYCOM, numbered-fleet, OPNAV N81, UWDC Tactical Analysis Group, CNA field, NUWC, or TUSWC staff.Direct undersea warfare, theater ASW, maritime homeland defense, or submarine-force staff experience.Prior on-site embed at a Navy operational staff (not only laboratory or headquarters studies).Experience training operators or staff officers on analytic methods and leaving durable process documentation.Familiarity with SIPRNet collaboration, OPSEC, and handling of classified / CUI / PPBE data.Tools such as Python, R, MATLAB, Julia, or equivalent; optimization solvers; discrete-event or combat simulation; and standard Navy briefing products.Experience briefing O-6 / flag / SES audiences.Work EnvironmentPrimary workplace: COMSUBGRU TWO, 1430 Mitscher Avenue, Norfolk, VA 23551 (NSA Hampton Roads).Classification: work up to TOP SECRET / SCI; incidental TS/SCI research into models; meetings at TS/SCI; NATO information access.Government intends to provide NIPR and SIPR access on site. Contractor provides personal analytic tools unless otherwise furnished.Travel is not part of this task. Other direct costs are not authorized.Analysis, methods, algorithms, code, and data developed on contract become U.S. Government property.Compensation and BenefitsFinal Compensation is based on Education and Experience.Compensation is competitive for a TS/SCI, on-site Navy warfighting OR seat in Hampton Roads and is commensurate with education, clearance, and directly relevant experience. Heartland typically provides:Health, dental, and vision insurance401(k) with company matchPaid time off and paid federal holidaysSupport for professional affiliations (MORS, INFORMS) when mission allowsFinal offer depends on qualifications, clearance currency, and start-date availability. Target start is aligned to contract award / 29 September 2026, with an earlier overlap preferred so the outgoing analyst can conduct a structured turnover.How to ApplyApply HERE to this job posting, orEmail a résumé (PDF) and a one-page letter that maps your education and ten-year Navy-warfighting OR experience to the required skill list above. State clearance level, investigation date or last PR date if known, and earliest start date.Apply: line: Senior OR Analyst - COMSUBGRU TWO TUSWC - Last Name Website: citizens only. Heartland Consulting is a Veteran-Owned Small Business and an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. This position requires an active U.S. security clearance; clearance eligibility is a bona fide occupational qualification.
09/19/2026
Full time
Job Description Job Description NOW HIRING ON-SITE FULL TIMESenior Operations Research AnalystNavy Warfighting Analysis Theater Undersea Warfare Norfolk, VALocationClearanceScheduleTravelNSA Hampton Roads / Naval Station Norfolk (on-site)Active Top Secret / SCI required at startFull-timeNone requiredAbout the RoleHeartland Consulting is hiring a Senior Operations Research Analyst to sit on-site with Commander, Submarine Group Two (COMSUBGRU TWO) in its role as Theater Undersea Warfare Commander (TUSWC) for U.S. Second Fleet. The analyst is the command's embedded OA/OR capability - the person who finds where analysis can improve TUSWC planning, builds the methods, trains the staff to use them, and leaves behind documented processes the watch floor can run without the contractor in the room.This is not a remote study contract and not a generic "data analyst" seat. You will work in a classified Navy staff environment, handle operational data, brief seniors (including flag-level audiences), and institutionalize operations-analysis methods for maritime homeland defense and theater undersea warfare.Heartland is the incumbent on this effort. The current analyst is in the seat today. We are recruiting the successor now so the command has a clean, qualified handoff and no gap in on-site support.What You Will DoProvide on-site operations analysis / operations research support to the TUSWC staff at COMSUBGRU TWO.Identify opportunities to insert OA/OR into the TUSWC planning process and improve operational effectiveness.Collect, clean, manage, and employ operational datasets for trend analysis and predictive analytics.Formulate and solve optimization problems (linear, nonlinear, network, and integer programming) that inform planning choices.Build and use stochastic models (Markov chains, Poisson processes, queueing, renewal processes) and simulation with design-of-experiments techniques.Apply systems analysis, including risk-benefit and cost-benefit analysis, to deployment, requirements, and course-of-action questions.Employ OA/OR tools in live TUSWC planning and operations - not only after-action studies.Develop and document methods, processes, and procedures the TUSWC staff can implement.Train TUSWC staff on those methods and leave behind usable SOPs, briefs, and implementation products.Liaise with other TUSWC staffs, OA/OR subject-matter experts, and tool developers.Deliver the contract products: OA/OR Support Plan Brief (30 days after award), monthly progress and financial status reports, interim progress reviews, a final annotated brief, and a Final OA/OR Implementation Plan.Brief results independently, in writing and orally, including annotated PowerPoint for senior leadership with read-aheads.Required QualificationsThese are the contract minimums. Candidates who do not meet them cannot be placed on this task.Education: Bachelor's degree in Operations Research or Operations Analysis. (The contract is specific - related degrees such as mathematics, statistics, or engineering do not substitute for this requirement.)Preferred: Master of Science in Operations Research or Operations Analysis (NPS Curriculum 360 / 355 or civilian equivalent).Experience: Ten (10) years applying operations research / operations analysis to Navy warfighting analysis.Demonstrated skill in mathematics and computation, including programming for complex analysis, algorithm development, and simulation.Demonstrated skill in data preparation (collect, clean, manipulate) and statistical / probability analysis of decision problems.Demonstrated skill in optimization, stochastic modeling, simulation with design of experiments, and systems analysis.Proven ability to conduct independent analysis and present results orally and in writing to operational customers.Clearance: Active Top Secret / SCI. U.S. citizenship required. Ability to obtain NATO briefings after hire. Must be eligible for a DISS Visit Access Request to COMSUBGRU TWO.Ability to work full-time on-site at NSA Hampton Roads / Naval Station Norfolk (Building NH-13 / TUSWC spaces). No remote option for this seat.Desired QualificationsNavy 3211P / 3211Q operations-analysis subspecialty, or equivalent civilian utilization tour at a Fleet, TYCOM, numbered-fleet, OPNAV N81, UWDC Tactical Analysis Group, CNA field, NUWC, or TUSWC staff.Direct undersea warfare, theater ASW, maritime homeland defense, or submarine-force staff experience.Prior on-site embed at a Navy operational staff (not only laboratory or headquarters studies).Experience training operators or staff officers on analytic methods and leaving durable process documentation.Familiarity with SIPRNet collaboration, OPSEC, and handling of classified / CUI / PPBE data.Tools such as Python, R, MATLAB, Julia, or equivalent; optimization solvers; discrete-event or combat simulation; and standard Navy briefing products.Experience briefing O-6 / flag / SES audiences.Work EnvironmentPrimary workplace: COMSUBGRU TWO, 1430 Mitscher Avenue, Norfolk, VA 23551 (NSA Hampton Roads).Classification: work up to TOP SECRET / SCI; incidental TS/SCI research into models; meetings at TS/SCI; NATO information access.Government intends to provide NIPR and SIPR access on site. Contractor provides personal analytic tools unless otherwise furnished.Travel is not part of this task. Other direct costs are not authorized.Analysis, methods, algorithms, code, and data developed on contract become U.S. Government property.Compensation and BenefitsFinal Compensation is based on Education and Experience.Compensation is competitive for a TS/SCI, on-site Navy warfighting OR seat in Hampton Roads and is commensurate with education, clearance, and directly relevant experience. Heartland typically provides:Health, dental, and vision insurance401(k) with company matchPaid time off and paid federal holidaysSupport for professional affiliations (MORS, INFORMS) when mission allowsFinal offer depends on qualifications, clearance currency, and start-date availability. Target start is aligned to contract award / 29 September 2026, with an earlier overlap preferred so the outgoing analyst can conduct a structured turnover.How to ApplyApply HERE to this job posting, orEmail a résumé (PDF) and a one-page letter that maps your education and ten-year Navy-warfighting OR experience to the required skill list above. State clearance level, investigation date or last PR date if known, and earliest start date.Apply: line: Senior OR Analyst - COMSUBGRU TWO TUSWC - Last Name Website: citizens only. Heartland Consulting is a Veteran-Owned Small Business and an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. This position requires an active U.S. security clearance; clearance eligibility is a bona fide occupational qualification.
Job Description Job Description Join the Nalley Consulting team as an All Source analyst specializing in C4ISR/MIDB/MARS in Washington, DC. All Source Analyst (C4ISR/MIDB/MARS) LCAT: Mid Location: Washington DC - JBAB Office: IPRC Required clearance: TS/SCI with CI poly; only candidates with current polygraphs conducted within the past seven years can be considered. Required Experience: At least 5 years of experience conducting relevant analysis, with at least a portion of the experience within the last 2 years. Desired Education: Bachelor's degree Description C4I and cyberspace assessments require knowledge of adversary strategy, doctrine, intent, telecommunications infrastructure (cyberspace), and capabilities including compromise of DoD networks or weapon systems, cyberattack methodologies, and vulnerabilities. Assessments require expertise across a full range of telecommunications networks and information systems to include industrial control systems, navigation aids and systems, and use of information operations. Provide on-site functional and technical intelligence support to the DIA Intelligence Integration Centers including all-source analysis with an emphasis in foreign national C4I analysis in compliance with DIA's SOPs for the C4I Functional Production Area (FPA), DIA ADO AIO, ICD 203 and 206 sourcing, analysis, and production, and DIA tradecraft standards. Assist the U.S. Government in the production of all-source intelligence pertaining to foreign national command and control (C2) and supporting command, control, communications, computers, intelligence, surveillance, and reconnaissance (C4ISR) infrastructure, capabilities, activities and vulnerabilities. Apply a wide range of analytic skills and knowledge to assess foreign C4ISR developments and trends that include strategy, doctrine, intent, capabilities, operations, supporting services and infrastructure, and vulnerabilities. Expand current MIDB/MARS data records to reflect the world's telecommunications and C4I installations and facilities, use all source analysis to discover the infrastructure, and create corresponding records within the MIDB/MARS. Candidate should have some experience with the following intelligence analysis systems / programs: NPW (National Production Workshop) MIDB, MARS Remote View TAC (Tripwire) WISE NES ABOUT NALLEY CONSULTING Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states. Nalley Consulting fringe benefits include: Excellent medical, dental, and vision benefits PTO 11 paid federal holidays Tuition assistance Paid military-reserve leave Paid parental leave for birth or adoption 401k matching up to 5 percent of the base salary Flex time Company-paid short-term disability, long-term disability, and life insurance. Powered by JazzHR yGKOQUtTiq
09/19/2026
Full time
Job Description Job Description Join the Nalley Consulting team as an All Source analyst specializing in C4ISR/MIDB/MARS in Washington, DC. All Source Analyst (C4ISR/MIDB/MARS) LCAT: Mid Location: Washington DC - JBAB Office: IPRC Required clearance: TS/SCI with CI poly; only candidates with current polygraphs conducted within the past seven years can be considered. Required Experience: At least 5 years of experience conducting relevant analysis, with at least a portion of the experience within the last 2 years. Desired Education: Bachelor's degree Description C4I and cyberspace assessments require knowledge of adversary strategy, doctrine, intent, telecommunications infrastructure (cyberspace), and capabilities including compromise of DoD networks or weapon systems, cyberattack methodologies, and vulnerabilities. Assessments require expertise across a full range of telecommunications networks and information systems to include industrial control systems, navigation aids and systems, and use of information operations. Provide on-site functional and technical intelligence support to the DIA Intelligence Integration Centers including all-source analysis with an emphasis in foreign national C4I analysis in compliance with DIA's SOPs for the C4I Functional Production Area (FPA), DIA ADO AIO, ICD 203 and 206 sourcing, analysis, and production, and DIA tradecraft standards. Assist the U.S. Government in the production of all-source intelligence pertaining to foreign national command and control (C2) and supporting command, control, communications, computers, intelligence, surveillance, and reconnaissance (C4ISR) infrastructure, capabilities, activities and vulnerabilities. Apply a wide range of analytic skills and knowledge to assess foreign C4ISR developments and trends that include strategy, doctrine, intent, capabilities, operations, supporting services and infrastructure, and vulnerabilities. Expand current MIDB/MARS data records to reflect the world's telecommunications and C4I installations and facilities, use all source analysis to discover the infrastructure, and create corresponding records within the MIDB/MARS. Candidate should have some experience with the following intelligence analysis systems / programs: NPW (National Production Workshop) MIDB, MARS Remote View TAC (Tripwire) WISE NES ABOUT NALLEY CONSULTING Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states. Nalley Consulting fringe benefits include: Excellent medical, dental, and vision benefits PTO 11 paid federal holidays Tuition assistance Paid military-reserve leave Paid parental leave for birth or adoption 401k matching up to 5 percent of the base salary Flex time Company-paid short-term disability, long-term disability, and life insurance. Powered by JazzHR yGKOQUtTiq
Job Description Job Description Who We Are Prowess Consulting is a consulting firm that specializes in helping the largest enterprises in the technology industry define, manage, benchmark, and market their solutions and services. We take great pride in investing the time and effort to gain a deep understanding of our clients' technologies, their customers, and the stories and strategies they need to tell to be successful in the market. Our team of technology and marketing experts is immersed in the technology trends that affect our clients' businesses, so we can add value at every stage of engagement to help them succeed. Who You Are Prowess Consulting is looking for a curious, motivated, and highly self-directed Business Analyst/Operations Support Administrator to join our growing team. This is a broad, hands-on role for someone who can turn their hand to almost anything - from requirements gathering, validation of changes, process improvement, activity planning and orchestration, to operational problem-solving and team support. We need someone who is comfortable with ambiguity, quickly gets to the heart of a problem, and naturally takes the initiative to work out what needs to happen next. The right person will thrive across multiple projects and stakeholders, enjoy solving new and unfamiliar problems, and be the kind of person who can simply jump in, take ownership and move things forward. To be considered for this role, you must reside in the greater Seattle area. This role will require being on-site 1 - 2 days per week. This is a full-time, hybrid role, and collaboration with teammates centered in various US time zone will be essential. No third-party agencies, please . The Role and Responsibilities The individual will support across a range of priorities, including: Business Analyst responsibilities (70%) Requirement gathering andtranslation of business needs and ideas into clear requirements, plans and actions. Main scope areas: reporting using PowerBI, utilizing Dynamics 365 (D365) for customer engagements, and create wireframes where needed and/or mockups to hand over to the development team. Execute validation, testing and support user roll-out of new features or changes. Validation and testing: test new features from the development team to ensure they are functional and according to requirements and aligned with business goals. Stakeholder Liaison: Collaborating and orchestrating closely with developers, product managers, insights teams and end users to refine requirements and define quality metrics. Documentation of updates within Dynamics and SharePoint. Facilitate and conduct short training sessions for users. Team support responsibilities (30%) Support broader team priorities as needed, including planning of workshops, meetings, events, communications, documentation, SharePoint updates, and other operational activities. Take ownership of new, unfamiliar or ambiguous problems, quickly work out what needs to happen, and drive them through to a practical outcome. Qualifications Must have demonstrated, recent experience creating and using PowerBI dashboards Previous experience working with teams as a business analyst, including operational support is required. Strong Excel skills is required. Curious, sharp and adaptable and brings energy and a positive attitude to everything they do. Analytic mindset & problem solver Can take an unclear problem, structure it and determine the right next steps. Works independently, takes ownership and follows things through. Communicates clearly and concisely. Can move comfortably between detail and the bigger picture. Learns new tools, systems and subject areas quickly. Is pragmatic, collaborative and happy working across multiple moving priorities. Additional Details The offered pay range for this position is $85,000 - 95,000 year. Prowess Consulting is an equal-opportunity employer, and diversity is a core value for us. We are a Minority/Women-owned Business Enterprise (WMBE) in Washington, and we committed to diversity, equity, and inclusion. At Prowess Consulting, we are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. We provide a well-rounded benefits package including health insurance, flexible spending account, life and disability insurance, paid time off, and retirement plan investing. For more information, please visit . Powered by JazzHR Y7NIGTZOt9
09/19/2026
Full time
Job Description Job Description Who We Are Prowess Consulting is a consulting firm that specializes in helping the largest enterprises in the technology industry define, manage, benchmark, and market their solutions and services. We take great pride in investing the time and effort to gain a deep understanding of our clients' technologies, their customers, and the stories and strategies they need to tell to be successful in the market. Our team of technology and marketing experts is immersed in the technology trends that affect our clients' businesses, so we can add value at every stage of engagement to help them succeed. Who You Are Prowess Consulting is looking for a curious, motivated, and highly self-directed Business Analyst/Operations Support Administrator to join our growing team. This is a broad, hands-on role for someone who can turn their hand to almost anything - from requirements gathering, validation of changes, process improvement, activity planning and orchestration, to operational problem-solving and team support. We need someone who is comfortable with ambiguity, quickly gets to the heart of a problem, and naturally takes the initiative to work out what needs to happen next. The right person will thrive across multiple projects and stakeholders, enjoy solving new and unfamiliar problems, and be the kind of person who can simply jump in, take ownership and move things forward. To be considered for this role, you must reside in the greater Seattle area. This role will require being on-site 1 - 2 days per week. This is a full-time, hybrid role, and collaboration with teammates centered in various US time zone will be essential. No third-party agencies, please . The Role and Responsibilities The individual will support across a range of priorities, including: Business Analyst responsibilities (70%) Requirement gathering andtranslation of business needs and ideas into clear requirements, plans and actions. Main scope areas: reporting using PowerBI, utilizing Dynamics 365 (D365) for customer engagements, and create wireframes where needed and/or mockups to hand over to the development team. Execute validation, testing and support user roll-out of new features or changes. Validation and testing: test new features from the development team to ensure they are functional and according to requirements and aligned with business goals. Stakeholder Liaison: Collaborating and orchestrating closely with developers, product managers, insights teams and end users to refine requirements and define quality metrics. Documentation of updates within Dynamics and SharePoint. Facilitate and conduct short training sessions for users. Team support responsibilities (30%) Support broader team priorities as needed, including planning of workshops, meetings, events, communications, documentation, SharePoint updates, and other operational activities. Take ownership of new, unfamiliar or ambiguous problems, quickly work out what needs to happen, and drive them through to a practical outcome. Qualifications Must have demonstrated, recent experience creating and using PowerBI dashboards Previous experience working with teams as a business analyst, including operational support is required. Strong Excel skills is required. Curious, sharp and adaptable and brings energy and a positive attitude to everything they do. Analytic mindset & problem solver Can take an unclear problem, structure it and determine the right next steps. Works independently, takes ownership and follows things through. Communicates clearly and concisely. Can move comfortably between detail and the bigger picture. Learns new tools, systems and subject areas quickly. Is pragmatic, collaborative and happy working across multiple moving priorities. Additional Details The offered pay range for this position is $85,000 - 95,000 year. Prowess Consulting is an equal-opportunity employer, and diversity is a core value for us. We are a Minority/Women-owned Business Enterprise (WMBE) in Washington, and we committed to diversity, equity, and inclusion. At Prowess Consulting, we are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. We provide a well-rounded benefits package including health insurance, flexible spending account, life and disability insurance, paid time off, and retirement plan investing. For more information, please visit . Powered by JazzHR Y7NIGTZOt9
Job Description Job Description Description: The Credit Data Analyst role is critical in helping the organization assess risk, set credit limits, and ensure compliance with lending protocols. The Credit Data Analyst is responsible for analyzing characteristics of the Bank's loan portfolio and assists the Chief Credit Officer (CCO) in monitoring the health of the loan portfolio. The Analyst will also assist the CCO in calculating the bank's Allowance for Credit Losses monthly, and prepare the documentation used in making the calculation. Additionally, the Analyst will be responsible for preparing all the Credit department Board reports for the monthly Board of Directors meetings. This role involves analyzing the portfolio through Microsoft Excel pivot tables, V-Lookup, and other data analytic tools. Key Responsibilities: Data Analysis: Perform ratio analysis and other quantitative assessments to evaluate portfolio health and underlying trends within the portfolio Assist the CCO in analyzing concentrations and prepare written analysis on concentrations within the portfolio Risk Modeling: Develop and maintain financial models and spreadsheets to support risk assessment Reporting: Prepare detailed reports summarizing findings and recommendations for loan portfolio Responsible for preparing monthly Board reports in a timely manner, under tight timeframes Compliance & Audits: Ensure compliance with bank policies, procedures, and regulatory requirements Assist in audits and policy reviews Maintain accurate and up-to-date files and records Prepare regular reports on credit portfolio performance and risk exposure. Collaboration: Work with senior management, risk managers, and legal teams to make informed analysis and decisions. Market Monitoring: Stay updated on economic trends and credit market conditions to inform risk assessments. Protect the bank from unnecessary risk by adhering to bank procedures and confidentiality guidelines. Adhere to internal controls, operational procedures, and risk management policies, including security protocols for robbery, fraud, opening/closing processes, cash controls, and teller procedures. Ensure compliance with all bank policies and procedures, as well as applicable state and federal banking regulations. Perform other duties and responsibilities as assigned Requirements: Education: Bachelor's degree in finance, accounting, economics, or a related field. Advanced degree or professional certification (e.g., CFA) preferred Experience: Minimum of 3-5 years of experience in credit analysis or a related field Experience in the banking or financial services industry preferred Skills: Analytical Skills: Strong quantitative and qualitative analysis abilities; experience with financial ratios and risk assessment Proficient in advanced analytics using programs such as Microsoft Excel, Power BI, SQL and/or Tableau Proficient in financial software and Microsoft Office Suite Strong communication and interpersonal skills Soft Skills: Attention to detail, problem-solving, communication, and teamwork
09/19/2026
Full time
Job Description Job Description Description: The Credit Data Analyst role is critical in helping the organization assess risk, set credit limits, and ensure compliance with lending protocols. The Credit Data Analyst is responsible for analyzing characteristics of the Bank's loan portfolio and assists the Chief Credit Officer (CCO) in monitoring the health of the loan portfolio. The Analyst will also assist the CCO in calculating the bank's Allowance for Credit Losses monthly, and prepare the documentation used in making the calculation. Additionally, the Analyst will be responsible for preparing all the Credit department Board reports for the monthly Board of Directors meetings. This role involves analyzing the portfolio through Microsoft Excel pivot tables, V-Lookup, and other data analytic tools. Key Responsibilities: Data Analysis: Perform ratio analysis and other quantitative assessments to evaluate portfolio health and underlying trends within the portfolio Assist the CCO in analyzing concentrations and prepare written analysis on concentrations within the portfolio Risk Modeling: Develop and maintain financial models and spreadsheets to support risk assessment Reporting: Prepare detailed reports summarizing findings and recommendations for loan portfolio Responsible for preparing monthly Board reports in a timely manner, under tight timeframes Compliance & Audits: Ensure compliance with bank policies, procedures, and regulatory requirements Assist in audits and policy reviews Maintain accurate and up-to-date files and records Prepare regular reports on credit portfolio performance and risk exposure. Collaboration: Work with senior management, risk managers, and legal teams to make informed analysis and decisions. Market Monitoring: Stay updated on economic trends and credit market conditions to inform risk assessments. Protect the bank from unnecessary risk by adhering to bank procedures and confidentiality guidelines. Adhere to internal controls, operational procedures, and risk management policies, including security protocols for robbery, fraud, opening/closing processes, cash controls, and teller procedures. Ensure compliance with all bank policies and procedures, as well as applicable state and federal banking regulations. Perform other duties and responsibilities as assigned Requirements: Education: Bachelor's degree in finance, accounting, economics, or a related field. Advanced degree or professional certification (e.g., CFA) preferred Experience: Minimum of 3-5 years of experience in credit analysis or a related field Experience in the banking or financial services industry preferred Skills: Analytical Skills: Strong quantitative and qualitative analysis abilities; experience with financial ratios and risk assessment Proficient in advanced analytics using programs such as Microsoft Excel, Power BI, SQL and/or Tableau Proficient in financial software and Microsoft Office Suite Strong communication and interpersonal skills Soft Skills: Attention to detail, problem-solving, communication, and teamwork
Suburban Propane, a nationwide leader in propane and energy services, is seeking a Sr. Financial Systems Analyst to optimize and support our core financial platforms. In this role, you will own the configuration, reporting, and integrations of key systems used by Finance to serve our residential, commercial, and industrial customers. You'll partner closely with Finance and IT to automate processes, strengthen data integrity, and deliver insightful reporting that supports safety-focused, long-term decision-making in a complex, multi-location utilities environment. Responsibilities Lead administration and configuration of financial systems (ERP, budgeting, reporting). Design, build, and maintain financial reports and dashboards for leadership. Drive system improvements to enhance data integrity, automation, and process efficiency. Partner with Finance and IT to gather requirements and translate them into system solutions. Manage integrations between financial systems and related operational platforms. Support month-end, quarter-end, and year-end close activities through system enhancements. Develop and maintain system documentation, data standards, and controls. Troubleshoot system issues and coordinate fixes, patches, and upgrades. Train finance users on tools, reports, and new functionality. Support audits and compliance by ensuring accurate, well-controlled financial data. Required Skills Financial systems administration (e.g., Oracle, SAP, Net Suite, Workday, or similar) Advanced Excel and financial modeling Financial reporting and dashboard development (e.g., Power BI, Tableau) SQL or query tools for data extraction and analysis ERP configuration and workflow design Systems integration and data mapping General Ledger, AP, AR, and budgeting process knowledge Data governance and internal controls Business requirements gathering and documentation Testing, change management, and user training
09/19/2026
Full time
Suburban Propane, a nationwide leader in propane and energy services, is seeking a Sr. Financial Systems Analyst to optimize and support our core financial platforms. In this role, you will own the configuration, reporting, and integrations of key systems used by Finance to serve our residential, commercial, and industrial customers. You'll partner closely with Finance and IT to automate processes, strengthen data integrity, and deliver insightful reporting that supports safety-focused, long-term decision-making in a complex, multi-location utilities environment. Responsibilities Lead administration and configuration of financial systems (ERP, budgeting, reporting). Design, build, and maintain financial reports and dashboards for leadership. Drive system improvements to enhance data integrity, automation, and process efficiency. Partner with Finance and IT to gather requirements and translate them into system solutions. Manage integrations between financial systems and related operational platforms. Support month-end, quarter-end, and year-end close activities through system enhancements. Develop and maintain system documentation, data standards, and controls. Troubleshoot system issues and coordinate fixes, patches, and upgrades. Train finance users on tools, reports, and new functionality. Support audits and compliance by ensuring accurate, well-controlled financial data. Required Skills Financial systems administration (e.g., Oracle, SAP, Net Suite, Workday, or similar) Advanced Excel and financial modeling Financial reporting and dashboard development (e.g., Power BI, Tableau) SQL or query tools for data extraction and analysis ERP configuration and workflow design Systems integration and data mapping General Ledger, AP, AR, and budgeting process knowledge Data governance and internal controls Business requirements gathering and documentation Testing, change management, and user training
TriNet is hiring a Staff Business Analyst to drive data-informed decisions across our HR technology and services. In this role, you'll partner with cross-functional teams to analyze business processes, define requirements, and translate client and internal needs into scalable solutions. You will build reports, dashboards, and workflow improvements that enhance client experience, compliance, and operational efficiency in a fast-paced, performance-driven, and collaborative environment. Ideal candidates bring strong analytical skills, HR or SaaS experience, and comfort working with both business and technical stakeholders. Responsibilities Analyze business processes and workflows across HR, payroll, benefits, and compliance solutions. Gather, document, and prioritize business requirements from cross-functional stakeholders. Translate business needs into functional specifications, user stories, and acceptance criteria. Develop and maintain dashboards, reports, and analytics to support data-driven decisions. Collaborate with product, engineering, and operations teams to design and validate solutions. Support testing, user acceptance, and rollout of new features and process improvements. Identify opportunities to improve client experience and internal efficiency. Ensure solutions align with regulatory, compliance, and risk standards. Communicate insights and recommendations clearly to technical and non-technical audiences. Contribute to continuous improvement and best practices in business analysis. Required Skills Business process analysis Requirements gathering & documentation Data analysis & reporting HRIS/HR technology platforms SQL or BI tools (e.g., Power BI, Tableau) Stakeholder management Agile or Scrum methodologies Workflow & process mapping User story creation & backlog management Change management support
09/19/2026
Full time
TriNet is hiring a Staff Business Analyst to drive data-informed decisions across our HR technology and services. In this role, you'll partner with cross-functional teams to analyze business processes, define requirements, and translate client and internal needs into scalable solutions. You will build reports, dashboards, and workflow improvements that enhance client experience, compliance, and operational efficiency in a fast-paced, performance-driven, and collaborative environment. Ideal candidates bring strong analytical skills, HR or SaaS experience, and comfort working with both business and technical stakeholders. Responsibilities Analyze business processes and workflows across HR, payroll, benefits, and compliance solutions. Gather, document, and prioritize business requirements from cross-functional stakeholders. Translate business needs into functional specifications, user stories, and acceptance criteria. Develop and maintain dashboards, reports, and analytics to support data-driven decisions. Collaborate with product, engineering, and operations teams to design and validate solutions. Support testing, user acceptance, and rollout of new features and process improvements. Identify opportunities to improve client experience and internal efficiency. Ensure solutions align with regulatory, compliance, and risk standards. Communicate insights and recommendations clearly to technical and non-technical audiences. Contribute to continuous improvement and best practices in business analysis. Required Skills Business process analysis Requirements gathering & documentation Data analysis & reporting HRIS/HR technology platforms SQL or BI tools (e.g., Power BI, Tableau) Stakeholder management Agile or Scrum methodologies Workflow & process mapping User story creation & backlog management Change management support
Job Description Job Description Description: ABOUT WHO BREW Who Brew is a 7 Brew franchisee. We run 44 drive-thru coffee stands across six states, with 20 more under construction and a pipeline of sites behind those. Every stand has a life: a site gets found and permitted, built and opened, then run for years. The technology team owns the systems that carry a stand through that life, and the money that flows through all of it. THE JOB You'll own the finance systems and the work that runs through them. Sage Intacct is the general ledger and AP. Paylocity runs payroll for 20+ legal entities. Xenial/Genius is the register at every stand. CrunchTime holds inventory and food cost. On top of those we build our own tools: an AP inbox that reads invoices as they arrive, a monthly management pack that assembles itself from the warehouse, cash-flow tracking for stands under construction, and the payroll tools the accounting team uses every pay period. Your job is to make that stack work for the people who use it. Sit with the accounting and payroll team. Learn how the month actually closes. Find where the hours go. Turn that into specs we can build, test what gets built against real numbers, roll it out, and write it down. Requirements: WHAT YOU'LL DO Own the request queue for finance systems. Every ask gets written up, sized, prioritized with the controller, and closed with a note on what shipped. Write specs a builder can work from: the process today, the change, the data it touches, and how we'll know it worked. Test releases against real data before they ship. If an AP total, a payroll cash number, or a P&L line doesn't tie to the source system, you catch it. Run the monthly management pack cycle with the accounting team: readiness checks, generation, review, and the fixes that make next month cleaner. Support the AP inbox day to day: duplicate invoices, missing attachments, vendors that extract badly, approval routing. Own our side of the vendor relationships: Sage support through our reseller, Paylocity, Ramp, CrunchTime. Know who to call and what to ask. Keep the docs current. Every workflow gets a runbook someone new could follow. Train the team when something changes. Short sessions, real screen. THE SYSTEMS Sage Intacct: general ledger, AP, and the construction module. Supported by our reseller, RKL. and Ramp for payables and cards. Sage AP automation as it rolls out. Paylocity: payroll and HR. Xenial/Genius (point of sale: sales, cash, tips) and CrunchTime (inventory, purchasing, food cost). Smartsheet: construction budgets. Our finance app: AP inbox, management pack, construction cash flow, payroll cash requirement, timesheet close. The data warehouse and the dashboards built on it. Everything above reports through here. YOUR FIRST YEAR 30 days - Learn the close calendar, follow a full AP cycle from inbox to payment, take over the finance request queue. 90 days - You've run a management pack cycle end to end with the accounting team, shipped your first improvements to the AP inbox, and written the close runbook. One year - A construction invoice goes from Procore to Sage without anyone rekeying it. Cash over/short is reported by stand every day and ops trusts it. The management pack generates with no manual slide edits. There is one path for an invoice, from inbox to approval to payment. WHAT WE'RE LOOKING FOR Bachelor's degree in accounting, finance, information systems, business, or a related field, or equivalent work history. 1 to 3 years in a role like this: business or systems analyst, AP or accounting, FP&A, product or project coordination, or an internship where you owned a workflow end to end. You've closed a month, run a payroll, or paid vendors. Or you've sat close enough to know why those are hard. Spreadsheets are second nature. You can read a SQL query, or you'll learn in your first 90 days. We'll teach you. You write clearly. A 30-minute conversation becomes a one-page spec with no loose ends. You check your numbers. When a total doesn't tie, you find out why before you tell anyone it's fine. You've used AI tools for real work and have opinions about where they're good and where they're not. NICE TO HAVE Hands-on time in Sage Intacct, Paylocity, or a restaurant point of sale. Multi-entity or franchise accounting. Restaurant, retail, or other multi-unit operations. A tracker like Linear or Jira where you kept the queue clean. HOW WE WORK Small team, close to the business. You'll spend more time with the accounting team than with engineers. We build with AI coding agents under human review. Dev, preview, production. Releases ship most weeks. You decide when something is ready. Work is tracked in Linear. Docs live in Notion. Nothing we ship gets relied on until it's checked against the source system. Benefits Available Medical, Dental, and Vision Insurance Life & AD&D Coverage Flexible PTO for eligible corporate team members Paid parental leave for eligible full-time, benefits-eligible team members with at least 12 months of continuous service Paid Bereavement Leave for qualifying family losses Benefit eligibility and leave programs are subject to the terms of the applicable Who Brew policies and benefit plans. Location - Remote : Full time. Some travel to stands and job sites. (Candidates in the Central or Eastern time zones are preferred and expected to work Eastern Time hours). Compensation details: 0 Yearly Salary PI36a7e6ce5-
09/19/2026
Full time
Job Description Job Description Description: ABOUT WHO BREW Who Brew is a 7 Brew franchisee. We run 44 drive-thru coffee stands across six states, with 20 more under construction and a pipeline of sites behind those. Every stand has a life: a site gets found and permitted, built and opened, then run for years. The technology team owns the systems that carry a stand through that life, and the money that flows through all of it. THE JOB You'll own the finance systems and the work that runs through them. Sage Intacct is the general ledger and AP. Paylocity runs payroll for 20+ legal entities. Xenial/Genius is the register at every stand. CrunchTime holds inventory and food cost. On top of those we build our own tools: an AP inbox that reads invoices as they arrive, a monthly management pack that assembles itself from the warehouse, cash-flow tracking for stands under construction, and the payroll tools the accounting team uses every pay period. Your job is to make that stack work for the people who use it. Sit with the accounting and payroll team. Learn how the month actually closes. Find where the hours go. Turn that into specs we can build, test what gets built against real numbers, roll it out, and write it down. Requirements: WHAT YOU'LL DO Own the request queue for finance systems. Every ask gets written up, sized, prioritized with the controller, and closed with a note on what shipped. Write specs a builder can work from: the process today, the change, the data it touches, and how we'll know it worked. Test releases against real data before they ship. If an AP total, a payroll cash number, or a P&L line doesn't tie to the source system, you catch it. Run the monthly management pack cycle with the accounting team: readiness checks, generation, review, and the fixes that make next month cleaner. Support the AP inbox day to day: duplicate invoices, missing attachments, vendors that extract badly, approval routing. Own our side of the vendor relationships: Sage support through our reseller, Paylocity, Ramp, CrunchTime. Know who to call and what to ask. Keep the docs current. Every workflow gets a runbook someone new could follow. Train the team when something changes. Short sessions, real screen. THE SYSTEMS Sage Intacct: general ledger, AP, and the construction module. Supported by our reseller, RKL. and Ramp for payables and cards. Sage AP automation as it rolls out. Paylocity: payroll and HR. Xenial/Genius (point of sale: sales, cash, tips) and CrunchTime (inventory, purchasing, food cost). Smartsheet: construction budgets. Our finance app: AP inbox, management pack, construction cash flow, payroll cash requirement, timesheet close. The data warehouse and the dashboards built on it. Everything above reports through here. YOUR FIRST YEAR 30 days - Learn the close calendar, follow a full AP cycle from inbox to payment, take over the finance request queue. 90 days - You've run a management pack cycle end to end with the accounting team, shipped your first improvements to the AP inbox, and written the close runbook. One year - A construction invoice goes from Procore to Sage without anyone rekeying it. Cash over/short is reported by stand every day and ops trusts it. The management pack generates with no manual slide edits. There is one path for an invoice, from inbox to approval to payment. WHAT WE'RE LOOKING FOR Bachelor's degree in accounting, finance, information systems, business, or a related field, or equivalent work history. 1 to 3 years in a role like this: business or systems analyst, AP or accounting, FP&A, product or project coordination, or an internship where you owned a workflow end to end. You've closed a month, run a payroll, or paid vendors. Or you've sat close enough to know why those are hard. Spreadsheets are second nature. You can read a SQL query, or you'll learn in your first 90 days. We'll teach you. You write clearly. A 30-minute conversation becomes a one-page spec with no loose ends. You check your numbers. When a total doesn't tie, you find out why before you tell anyone it's fine. You've used AI tools for real work and have opinions about where they're good and where they're not. NICE TO HAVE Hands-on time in Sage Intacct, Paylocity, or a restaurant point of sale. Multi-entity or franchise accounting. Restaurant, retail, or other multi-unit operations. A tracker like Linear or Jira where you kept the queue clean. HOW WE WORK Small team, close to the business. You'll spend more time with the accounting team than with engineers. We build with AI coding agents under human review. Dev, preview, production. Releases ship most weeks. You decide when something is ready. Work is tracked in Linear. Docs live in Notion. Nothing we ship gets relied on until it's checked against the source system. Benefits Available Medical, Dental, and Vision Insurance Life & AD&D Coverage Flexible PTO for eligible corporate team members Paid parental leave for eligible full-time, benefits-eligible team members with at least 12 months of continuous service Paid Bereavement Leave for qualifying family losses Benefit eligibility and leave programs are subject to the terms of the applicable Who Brew policies and benefit plans. Location - Remote : Full time. Some travel to stands and job sites. (Candidates in the Central or Eastern time zones are preferred and expected to work Eastern Time hours). Compensation details: 0 Yearly Salary PI36a7e6ce5-
Geronimo Hospitality Group is seeking a Risk Management Analyst to help safeguard our distinctive hotels, restaurants, and entertainment venues. In this role, you'll analyze operational, financial, safety, and compliance risks, interpret incident and claims data, and recommend practical mitigation strategies. You'll support insurance renewals and claims, maintain risk policies and controls, and prepare clear reports for leadership. You'll collaborate closely with operations, HR, and finance to embed risk awareness into daily hospitality practices while contributing to a fun, people-first culture focused on memorable guest experiences and long-term growth. Responsibilities Identify, assess, and monitor operational, financial, safety, and compliance risks across hotels, restaurants, and venues Analyze incident, claims, and loss data to spot trends and recommend mitigation strategies Support development and maintenance of risk policies, procedures, and internal controls Assist with insurance renewals, certificates of insurance, and claims coordination Conduct risk assessments for new projects, vendors, and events Prepare risk reports and dashboards for leadership and property managers Partner with operations, HR, and finance to implement risk-reduction initiatives and training Ensure adherence to applicable health, safety, and hospitality regulations Required Skills Risk assessment and analysis Data analysis and reporting Insurance and claims coordination Regulatory and compliance knowledge Internal controls and policy development Incident and loss trend analysis Risk reporting and dashboarding Hospitality operations familiarity Excel and data visualization tools Presentation and stakeholder communication
09/19/2026
Full time
Geronimo Hospitality Group is seeking a Risk Management Analyst to help safeguard our distinctive hotels, restaurants, and entertainment venues. In this role, you'll analyze operational, financial, safety, and compliance risks, interpret incident and claims data, and recommend practical mitigation strategies. You'll support insurance renewals and claims, maintain risk policies and controls, and prepare clear reports for leadership. You'll collaborate closely with operations, HR, and finance to embed risk awareness into daily hospitality practices while contributing to a fun, people-first culture focused on memorable guest experiences and long-term growth. Responsibilities Identify, assess, and monitor operational, financial, safety, and compliance risks across hotels, restaurants, and venues Analyze incident, claims, and loss data to spot trends and recommend mitigation strategies Support development and maintenance of risk policies, procedures, and internal controls Assist with insurance renewals, certificates of insurance, and claims coordination Conduct risk assessments for new projects, vendors, and events Prepare risk reports and dashboards for leadership and property managers Partner with operations, HR, and finance to implement risk-reduction initiatives and training Ensure adherence to applicable health, safety, and hospitality regulations Required Skills Risk assessment and analysis Data analysis and reporting Insurance and claims coordination Regulatory and compliance knowledge Internal controls and policy development Incident and loss trend analysis Risk reporting and dashboarding Hospitality operations familiarity Excel and data visualization tools Presentation and stakeholder communication
Avis Budget Group seeks a Sales Performance Manager to drive revenue growth across our transportation and mobility network. In this role, you will analyze sales data, monitor KPIs, and develop strategies to optimize pricing, fleet utilization, and channel performance. Partner with operations, marketing, and finance to design sales initiatives, set targets, and support field teams with tools and training. Lead performance reviews, build dashboards, and provide actionable insights to senior leaders. Ideal candidates bring strong analytics skills, CRM experience, and a passion for delivering outstanding customer and commercial outcomes. Responsibilities Analyze sales and revenue performance across regions, channels, and products Develop and refine sales strategies to optimize pricing and fleet utilization Design and track KPIs, dashboards, and performance reports for leadership Collaborate with operations, marketing, and finance on sales initiatives Support field and inside sales teams with tools, playbooks, and best practices Lead regular performance reviews and recommend corrective actions Conduct forecasting and pipeline analysis to inform planning Identify opportunities to improve customer experience and retention Use CRM and BI tools to segment customers and target growth opportunities Present data-driven insights and recommendations to senior management Required Skills Sales performance analysis Revenue management KPI development and tracking Data analytics and reporting CRM management (e.g., Salesforce) Business intelligence tools (e.g., Tableau, Power BI) Forecasting and pipeline analysis Pricing strategy Excel and data modeling Stakeholder management and presentation
09/19/2026
Full time
Avis Budget Group seeks a Sales Performance Manager to drive revenue growth across our transportation and mobility network. In this role, you will analyze sales data, monitor KPIs, and develop strategies to optimize pricing, fleet utilization, and channel performance. Partner with operations, marketing, and finance to design sales initiatives, set targets, and support field teams with tools and training. Lead performance reviews, build dashboards, and provide actionable insights to senior leaders. Ideal candidates bring strong analytics skills, CRM experience, and a passion for delivering outstanding customer and commercial outcomes. Responsibilities Analyze sales and revenue performance across regions, channels, and products Develop and refine sales strategies to optimize pricing and fleet utilization Design and track KPIs, dashboards, and performance reports for leadership Collaborate with operations, marketing, and finance on sales initiatives Support field and inside sales teams with tools, playbooks, and best practices Lead regular performance reviews and recommend corrective actions Conduct forecasting and pipeline analysis to inform planning Identify opportunities to improve customer experience and retention Use CRM and BI tools to segment customers and target growth opportunities Present data-driven insights and recommendations to senior management Required Skills Sales performance analysis Revenue management KPI development and tracking Data analytics and reporting CRM management (e.g., Salesforce) Business intelligence tools (e.g., Tableau, Power BI) Forecasting and pipeline analysis Pricing strategy Excel and data modeling Stakeholder management and presentation
Adventist Health seeks an Epic Certified EHR Systems Analyst III to lead advanced Epic configuration, optimization, and support across our faith-based, integrated health system. In this senior role, you'll partner with clinicians and operational leaders to design workflows, implement enhancements, and resolve complex issues that improve patient care and efficiency. You'll guide upgrades, testing, and integration efforts while mentoring junior analysts. Join a mission-driven team dedicated to whole-person care, professional growth, and impacting communities across the West Coast and Hawaii. Responsibilities Configure, optimize, and support Epic EHR modules to meet clinical and operational needs Lead complex build, testing, and implementation initiatives across Epic applications Troubleshoot and resolve Level III incidents, defects, and integration issues Collaborate with clinicians, IT, and operational leaders to gather and refine requirements Develop and maintain system documentation, workflows, and change control records Create and execute test plans, validation scripts, and upgrade readiness activities Provide advanced user support, training, and optimization recommendations Ensure data integrity, security, and compliance with regulatory standards Participate in on-call rotation and provide after-hours support as needed Mentor junior analysts and contribute to best practices and governance Required Skills Epic EHR configuration and build Epic certification in one or more clinical or revenue cycle modules HL7 and healthcare interoperability standards EHR workflow analysis and process optimization SQL and reporting tools (e.g., Clarity, Caboodle, Cogito) System testing, validation, and change management Clinical and operational requirements gathering Healthcare data security and regulatory compliance (HIPAA) Incident troubleshooting and root cause analysis Training and mentoring of analysts and super users
09/19/2026
Full time
Adventist Health seeks an Epic Certified EHR Systems Analyst III to lead advanced Epic configuration, optimization, and support across our faith-based, integrated health system. In this senior role, you'll partner with clinicians and operational leaders to design workflows, implement enhancements, and resolve complex issues that improve patient care and efficiency. You'll guide upgrades, testing, and integration efforts while mentoring junior analysts. Join a mission-driven team dedicated to whole-person care, professional growth, and impacting communities across the West Coast and Hawaii. Responsibilities Configure, optimize, and support Epic EHR modules to meet clinical and operational needs Lead complex build, testing, and implementation initiatives across Epic applications Troubleshoot and resolve Level III incidents, defects, and integration issues Collaborate with clinicians, IT, and operational leaders to gather and refine requirements Develop and maintain system documentation, workflows, and change control records Create and execute test plans, validation scripts, and upgrade readiness activities Provide advanced user support, training, and optimization recommendations Ensure data integrity, security, and compliance with regulatory standards Participate in on-call rotation and provide after-hours support as needed Mentor junior analysts and contribute to best practices and governance Required Skills Epic EHR configuration and build Epic certification in one or more clinical or revenue cycle modules HL7 and healthcare interoperability standards EHR workflow analysis and process optimization SQL and reporting tools (e.g., Clarity, Caboodle, Cogito) System testing, validation, and change management Clinical and operational requirements gathering Healthcare data security and regulatory compliance (HIPAA) Incident troubleshooting and root cause analysis Training and mentoring of analysts and super users
OhioHealth is seeking an Epic Systems Analyst to support and optimize Epic across our extensive healthcare network. In this role, you will configure and maintain Epic modules, translate clinical and operational requirements into effective system solutions, and ensure data integrity and regulatory compliance. You will collaborate closely with clinicians and IT teams, manage upgrades and new features, and provide testing, training, and go-live support. Join an inclusive, mission-driven organization with strong development opportunities and a direct impact on patient care and community health. Responsibilities Configure, build, and maintain Epic modules to support clinical and business workflows Collaborate with clinicians and operational leaders to gather and analyze requirements Troubleshoot, test, and resolve Epic-related issues and defects Develop and maintain system documentation, workflows, and technical specifications Perform system upgrades, patches, and new feature implementations Ensure data integrity, privacy, and security in accordance with healthcare regulations Create and execute test plans and validation scripts for Epic changes Provide end-user support, training, and go-live assistance Monitor system performance and optimize configurations for reliability and efficiency Partner with IT, vendors, and project teams on Epic initiatives and integrations Required Skills Epic module configuration and build Epic certification in relevant applications Electronic Health Record (EHR) systems Healthcare workflow analysis SQL and report writing (e.g., Clarity, Caboodle, Reporting Workbench) System testing and quality assurance Change management and release management HL7/FHIR and healthcare integration concepts Requirements gathering and documentation Regulatory compliance (HIPAA, security, privacy)
09/19/2026
Full time
OhioHealth is seeking an Epic Systems Analyst to support and optimize Epic across our extensive healthcare network. In this role, you will configure and maintain Epic modules, translate clinical and operational requirements into effective system solutions, and ensure data integrity and regulatory compliance. You will collaborate closely with clinicians and IT teams, manage upgrades and new features, and provide testing, training, and go-live support. Join an inclusive, mission-driven organization with strong development opportunities and a direct impact on patient care and community health. Responsibilities Configure, build, and maintain Epic modules to support clinical and business workflows Collaborate with clinicians and operational leaders to gather and analyze requirements Troubleshoot, test, and resolve Epic-related issues and defects Develop and maintain system documentation, workflows, and technical specifications Perform system upgrades, patches, and new feature implementations Ensure data integrity, privacy, and security in accordance with healthcare regulations Create and execute test plans and validation scripts for Epic changes Provide end-user support, training, and go-live assistance Monitor system performance and optimize configurations for reliability and efficiency Partner with IT, vendors, and project teams on Epic initiatives and integrations Required Skills Epic module configuration and build Epic certification in relevant applications Electronic Health Record (EHR) systems Healthcare workflow analysis SQL and report writing (e.g., Clarity, Caboodle, Reporting Workbench) System testing and quality assurance Change management and release management HL7/FHIR and healthcare integration concepts Requirements gathering and documentation Regulatory compliance (HIPAA, security, privacy)
Sonora Quest Laboratories is seeking a Test Management Coordinator to oversee software testing activities across our technology solutions portfolio. In this role, you will plan, schedule, and coordinate test efforts, ensuring high-quality, reliable releases for our global clients. You will build and maintain test plans and cases, track defects, and provide clear reporting to stakeholders. Working in a collaborative, innovation-focused culture, you'll partner closely with developers and product teams while gaining exposure to complex, cutting-edge projects and ongoing professional development opportunities. Responsibilities Coordinate end-to-end test planning, scheduling, and execution for software releases Develop and maintain test plans, test cases, and traceability matrices Collaborate with developers, analysts, and stakeholders to define test scope and acceptance criteria Track, document, and report defects; support root cause analysis and remediation Monitor test progress and quality metrics; prepare test status and summary reports Ensure compliance with QA standards, policies, and regulatory requirements Support regression, integration, and user acceptance testing cycles Manage test environments, test data, and access coordination Identify process improvement opportunities in testing and quality management Support onboarding and guidance of team members on test tools and processes Required Skills Test planning and coordination Software testing methodologies Test case design and management Defect tracking and management Test management tools (e.g., Jira, Zephyr, Test Rail) Regression and integration testing User acceptance testing (UAT) support Requirements analysis and traceability Quality metrics and reporting Basic SQL and data validation
09/19/2026
Full time
Sonora Quest Laboratories is seeking a Test Management Coordinator to oversee software testing activities across our technology solutions portfolio. In this role, you will plan, schedule, and coordinate test efforts, ensuring high-quality, reliable releases for our global clients. You will build and maintain test plans and cases, track defects, and provide clear reporting to stakeholders. Working in a collaborative, innovation-focused culture, you'll partner closely with developers and product teams while gaining exposure to complex, cutting-edge projects and ongoing professional development opportunities. Responsibilities Coordinate end-to-end test planning, scheduling, and execution for software releases Develop and maintain test plans, test cases, and traceability matrices Collaborate with developers, analysts, and stakeholders to define test scope and acceptance criteria Track, document, and report defects; support root cause analysis and remediation Monitor test progress and quality metrics; prepare test status and summary reports Ensure compliance with QA standards, policies, and regulatory requirements Support regression, integration, and user acceptance testing cycles Manage test environments, test data, and access coordination Identify process improvement opportunities in testing and quality management Support onboarding and guidance of team members on test tools and processes Required Skills Test planning and coordination Software testing methodologies Test case design and management Defect tracking and management Test management tools (e.g., Jira, Zephyr, Test Rail) Regression and integration testing User acceptance testing (UAT) support Requirements analysis and traceability Quality metrics and reporting Basic SQL and data validation
Adventist Health seeks an Epic Certified EHR Systems Analyst III to lead advanced Epic configuration, optimization, and support across our faith-based, integrated health system. In this senior role, you'll partner with clinicians and operational leaders to design workflows, implement enhancements, and resolve complex issues that improve patient care and efficiency. You'll guide upgrades, testing, and integration efforts while mentoring junior analysts. Join a mission-driven team dedicated to whole-person care, professional growth, and impacting communities across the West Coast and Hawaii. Responsibilities Configure, optimize, and support Epic EHR modules to meet clinical and operational needs Lead complex build, testing, and implementation initiatives across Epic applications Troubleshoot and resolve Level III incidents, defects, and integration issues Collaborate with clinicians, IT, and operational leaders to gather and refine requirements Develop and maintain system documentation, workflows, and change control records Create and execute test plans, validation scripts, and upgrade readiness activities Provide advanced user support, training, and optimization recommendations Ensure data integrity, security, and compliance with regulatory standards Participate in on-call rotation and provide after-hours support as needed Mentor junior analysts and contribute to best practices and governance Required Skills Epic EHR configuration and build Epic certification in one or more clinical or revenue cycle modules HL7 and healthcare interoperability standards EHR workflow analysis and process optimization SQL and reporting tools (e.g., Clarity, Caboodle, Cogito) System testing, validation, and change management Clinical and operational requirements gathering Healthcare data security and regulatory compliance (HIPAA) Incident troubleshooting and root cause analysis Training and mentoring of analysts and super users
09/19/2026
Full time
Adventist Health seeks an Epic Certified EHR Systems Analyst III to lead advanced Epic configuration, optimization, and support across our faith-based, integrated health system. In this senior role, you'll partner with clinicians and operational leaders to design workflows, implement enhancements, and resolve complex issues that improve patient care and efficiency. You'll guide upgrades, testing, and integration efforts while mentoring junior analysts. Join a mission-driven team dedicated to whole-person care, professional growth, and impacting communities across the West Coast and Hawaii. Responsibilities Configure, optimize, and support Epic EHR modules to meet clinical and operational needs Lead complex build, testing, and implementation initiatives across Epic applications Troubleshoot and resolve Level III incidents, defects, and integration issues Collaborate with clinicians, IT, and operational leaders to gather and refine requirements Develop and maintain system documentation, workflows, and change control records Create and execute test plans, validation scripts, and upgrade readiness activities Provide advanced user support, training, and optimization recommendations Ensure data integrity, security, and compliance with regulatory standards Participate in on-call rotation and provide after-hours support as needed Mentor junior analysts and contribute to best practices and governance Required Skills Epic EHR configuration and build Epic certification in one or more clinical or revenue cycle modules HL7 and healthcare interoperability standards EHR workflow analysis and process optimization SQL and reporting tools (e.g., Clarity, Caboodle, Cogito) System testing, validation, and change management Clinical and operational requirements gathering Healthcare data security and regulatory compliance (HIPAA) Incident troubleshooting and root cause analysis Training and mentoring of analysts and super users
