Aquent Talent seeks an IT Specialist to support our creative, marketing, and digital teams. In this role, you'll provide hands-on technical support, manage user accounts, and maintain secure, reliable systems that power global client projects. You'll troubleshoot hardware, software, and network issues, support remote and hybrid staff, and help implement best practices in security, backup, and collaboration tools. Join our people-first, inclusive culture to grow your skills, shape digital workplace solutions, and partner with top brands worldwide.
Responsibilities
- Provide tier 1-2 technical support for hardware, software, and network issues.
- Administer user accounts, access controls, and collaboration tools.
- Maintain and monitor systems, ensuring uptime, performance, and security.
- Support remote and hybrid staff with connectivity and device configuration.
- Implement best practices for data protection, backups, and patching.
- Document IT processes, FAQs, and troubleshooting guides.
- Collaborate with cross-functional teams on digital and cloud solutions.
- Assist with onboarding/offboarding and device provisioning for talent and staff.
Required Skills
- Technical support and troubleshooting
- Windows and mac
- OS administration
- Office 365/Google Workspace management
- Network configuration and monitoring
- Endpoint security and antivirus tools
- Identity and access management (IAM)
- Ticketing and ITSM tools (e.g., Service
- Now, Jira)
- Cloud platforms (e.g., Azure, AWS)
- Backup and recovery solutions
- Documentation and knowledge base creation