Year Up United's IT Systems Administration Training Program prepares motivated young adults for entry-level IT support and systems roles. In this full-time program, you'll learn core skills in user account management, device configuration, basic networking, and troubleshooting through instructor-led coursework, labs, and real-world projects. You'll practice ticketing tools and customer support, build a professional portfolio, and develop workplace skills. Supported by coaches and mentors, you'll be matched with a corporate internship, gaining hands-on experience that can lead to long-term IT career opportunities.
Responsibilities
- Participate in instructor-led IT systems administration coursework and labs
- Learn and practice user account, permissions, and device management
- Troubleshoot basic hardware, software, and connectivity issues
- Use ticketing tools to document, track, and resolve support requests
- Apply basic networking and security concepts in lab environments
- Support peers and staff with structured IT help desk tasks
- Create clear technical documentation and how-to guides
- Complete a corporate internship to apply skills in a real workplace
- Collaborate with coaches and mentors on professional development goals
- Demonstrate reliability, professionalism, and continuous learning in all program activities
Required Skills
- Windows and mac
- OS administration basics
- User account and permission management
- Basic networking and DNS concepts
- Hardware and software troubleshooting
- Ticketing and IT service management tools
- Office 365/Google Workspace administration basics
- Endpoint imaging and deployment
- Basic cybersecurity and access control practices
- Documentation and knowledge base writing
- Customer support and help desk communication