IT Systems Technician Uline Inc., a leading North American distributor, is seeking an IT Systems Technician to support our fast-paced warehouse and office operations. In this hands-on role, you'll install, configure, and maintain PCs, printers, RF scanners, and related hardware while troubleshooting software and network issues. You'll manage tickets, document resolutions, and partner with IT teams to keep critical systems running. Uline offers a structured, performance-driven environment with clear expectations, strong support, comprehensive benefits, and opportunities for advancement as you grow your technical skills.
Responsibilities
- Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals.
- Provide on-site technical support for users in warehouse and office environments.
- Monitor and troubleshoot network connectivity, Wi-Fi, and basic server access issues.
- Deploy and update business applications, imaging devices, and mobile hardware.
- Maintain asset inventory, documentation, and ticketing records for IT incidents and requests.
- Support warehouse technology such as RF scanners, label printers, and related systems.
- Collaborate with IT engineers and vendors to escalate and resolve complex issues.
- Perform routine system checks, patching, and preventive maintenance.
- Train end users on basic tools, security practices, and equipment usage.
- Participate in off-hours support or on-call rotation as needed to ensure uptime.
Required Skills
- Hardware installation and troubleshooting
- Windows desktop operating systems
- Basic networking (TCP/IP, DNS, DHCP)
- Active Directory user and device management
- Ticketing and ITSM tools
- Printer and scanner configuration
- RF scanner and warehouse device support
- Software deployment and imaging tools
- System patching and updates
- Technical documentation