Job Description
Job Profile
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Detection and Response Manager within PNC's Tempus Technologies organization, you may be based in a remote location. This position may not be available in all geographic locations.
Tempus Technologies, Inc. is the expert leader of secure payments at the point of interaction. For more than 25 years, innovation and producing high quality custom-ready solutions is at the forefront of everything we do. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. Our knowledgeable and friendly employees are passionately dedicated to delivering world-class support to every client. We thrive in a transparent culture that understands the value of shared ideas, teamwork, and excellence in everything we do.
The Detection and Response Manager is responsible for overseeing and maturing the full detection and security incident response lifecycle to minimize organizational risk, ensure rapid containment, and drive timely and effective remediation. This role leads day to day SOC operations-including proactive monitoring, triage, investigation, and response-while ensuring 24/7 readiness through on call management, process rigor, and operational discipline.
The ideal candidate brings strong analytical and technical expertise, deep understanding of modern threat landscapes, and the leadership skills required to guide analysts through complex investigations. This role partners closely with Security Engineering, IT, Application teams, Compliance, and external stakeholders to coordinate response activities, facilitate clear communication, and ensure incidents are managed with consistency, transparency, and measurable improvements. In addition, the Detection and Response Lead drives continuous enhancement of SIEM detections, playbooks, automation, and readiness exercises, strengthening the organization's overall security posture and operational resilience. Responsibilities include:
Core Detection & Response Operations:
• Lead day to day Detection and Response activities, ensuring timely detection, triage, investigation, and response to security events.
• Ensure 24/7 incident response readiness by maintaining and managing the on call rotation, including scheduling, escalation paths, and service level expectations.
• Serve as the owner for incident response execution, including initial containment, escalation, incident declaration, and forensic coordination.
• Act as the primary technical lead and liaison during high severity incidents, collaborating with Infrastructure, Engineering, Legal, and Executive leadership.
Detection Engineering & Threat Intelligence:
• Oversee the development, tuning, and continuous improvement of SIEM detections, alerting logic, and correlation rules.
• Drive integration of internal and external Threat Intelligence to enhance visibility and detection capabilities.
• Produce operational metrics and performance reporting focused on detection coverage, MTTD/MTTR, case handling quality, and tooling efficacy.
• Evaluate and implement new technologies, integrations, and automation opportunities to reduce manual workload and enhance response capabilities.
Incident Response Program Management:
• Own and maintain incident response playbooks, SOPs, escalation paths, and response frameworks.
• Ensure regulatory, contractual, and internal stakeholder notifications are initiated and documented when required.
• Manage post-incident activities, including after-action reviews, corrective actions, and measurable improvements.
• Lead readiness activities such as tabletop exercises, red/blue/purple team scenarios, and simulation based training.
• Ensure incident response posture aligns with organizational risk appetite, audit requirements, and industry best practices.
Leadership, Coaching & Continuous Improvement:
• Direct and mentor analysts in investigations, incident handling, and operational processes.
• Execute staffing decisions, performance evaluations, onboarding, and the professional development pipeline for analysts.
• Identify operational gaps and recommend technical or process improvements to mature the detection and response program.
• Champion a culture of continuous improvement, documentation discipline, and analytical excellence.
Key Relationships:
• Security Operations & Application Security Teams
• IT Infrastructure Teams
• Development Teams
• Executive Leadership
• External Vendors & Incident Response Partners
Qualifications:
• CCSP, CISSP, GCIA, GCIH, GCFA, CySA+ or equivalent certifications.
• Demonstrated ability to lead incident response activities from detection through containment, eradication, recovery, and post incident review.
• Experience performing root cause analysis, log analysis, and threat investigation.
• Exposure to compliance frameworks such as PCI DSS, SOC 2, HIPAA, and FedRAMP.
• Strong understanding of cybersecurity fundamentals, including networking, operating systems, endpoint security, cloud security, and identity access management.
• Hands-on experience with SIEM platforms (e.g., Elastic, Splunk), EDR tools, IDP/IPS, and other monitoring technologies.
• Expertise with incident handling methodologies and frameworks such as NIST , ISO 27035, and MITRE ATT&CK.
• Proficiency in incident management tools and ticketing systems (e.g., Jira, ServiceNow).
• Excellent ability to translate technical details into clear, actionable communication for both technical and non-technical stakeholders.
• Strong communication and interpersonal skills with the ability to manage stressful situations.
• Strong organizational skills with the ability to prioritize and manage multiple concurrent incidents and tasks.
• Excellent problem-solving, analytical, and decision-making skills. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description
- Manages a team that oversees the day-to-day operations and effectiveness of assigned security technology and programs.
- Manages resources that enables security control effectiveness with a team and technology.
- Monitor trends and continuously assesses staff/security system capabilities to meet business demands.
- Leads in policy development, audit mitigation, and other tasks related to securing and maintaining the operational health of the infrastructure. Evaluates security systems, teams and processes to provide recommendations to maintain continuity and operational health.
- Documents and revises procedures and playbooks for teams, processes and technology to provide a standard security practice and increase team effectiveness.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values - Role models our values with transparency and courage.
- Enable Change - Takes action to drive change and innovation that will transform our business.
- Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAccess Control (AC), Building Architecture, Customer Solutions, Disaster Recovery Planning, Information Security, Network Security, Physical Security, Risk Assessments, Security Technologies CompetenciesData Governance, Information Assurance, Information Security Management, Information Security Technologies, IT Environment, IT Standards, Procedures & Policies, Knowledge of Organization Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree . click apply for full job details