Job Description
We're hiring for two 100% Remote, Full-Time Direct-Hire roles:
End-User Technology Specialist
IT Support Specialist
We're partnering with a fast-growing SaaS technology company that develops one of the industry's leading digital marketing, website, and client engagement platforms for financial professionals. Their products help thousands of advisors grow their businesses, and they're known for their innovative, remote-first culture and strong investment in technology.
They're expanding its internal technology function and supports a distributed workforce.
Ideal candidates will have experience with:
Desktop/End-User Support (Windows & macOS)
Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, Active Directory, Intune, Jamf, or similar IAM/device management tools
User provisioning/deprovisioning, MFA, SSO, group memberships, permissions & identity management
Remote troubleshooting using ticketing systems, chat, and video support tools
Endpoint management & security (CrowdStrike, Microsoft Defender, or similar)
Hardware provisioning, asset management, onboarding/offboarding, and inventory tracking
Creating knowledge base articles, runbooks, and technical documentation
Automation using PowerShell, Bash, Python, Google Apps Script, or Power Automate
Using AI tools to improve troubleshooting, documentation, and support workflows while validating results independently
Strong customer service, analytical thinking, and a proactive approach to researching issues before escalating.
If you possess these qualifications and are excited about the prospect of contributing to dynamic team, we encourage you to apply.