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Job Description Job Description IT Manager IT Manager (Full-Time In-Office Operations/Technology) Location: Ogden, Utah Department: Operations Reports To: Executive Director Employment Type: Full-Time / Salaried (Exempt) Compensation Range: $90,000-$130,000+ DOE About the Role We are seeking a proactive, solutions-oriented Information Technology Manager to lead and support the technology and facility operations of our fast-growing personal injury law firm. This role is responsible for overseeing the firm's day-to-day IT infrastructure, systems, security, user support, and facility coordination while managing one in-house IT Specialist. The IT Manager will play a critical role in ensuring our attorneys, case managers, and operational teams have reliable, secure, and efficient technology systems that support a high-performance environment. This individual will oversee everything from network infrastructure and workstation deployment to user access management, VoIP systems, cybersecurity practices, vendor coordination, and office operational support. This is a hands-on leadership role for someone who enjoys both technical execution and operational problem-solving in a fast-paced professional environment. What Success Looks Like Technology issues are resolved quickly with minimal disruption to operations New employees are fully provisioned and operational on Day One Network, phone, and cloud systems remain stable, secure, and scalable Security best practices and access controls are consistently maintained Employees receive responsive, professional technical support Facility-related issues are addressed promptly with appropriate follow-through and escalation IT projects and operational improvements are implemented proactively Firm leadership has confidence in the reliability and direction of the firm's technology and office infrastructure Key Responsibilities IT Operations & Infrastructure Oversee and maintain the firm's IT infrastructure, including networks, firewalls, switches, wireless systems, file systems, and internet connectivity Manage desktop and laptop environments in a Windows-based ecosystem Maintain and support printers, peripherals, conference room technology, and office hardware Monitor system performance, uptime, backups, and security protocols Coordinate hardware procurement, inventory management, and device lifecycle planning User Support & Help Desk Oversight Supervise and support the IT Specialist in daily help desk operations Escalate and resolve complex technical issues across hardware, software, and cloud systems Ensure timely ticket response and resolution standards are maintained Develop and improve internal IT support procedures and documentation Employee Onboarding & Access Management Manage all technology onboarding and offboarding processes Configure and maintain user accounts, permissions, MFA, email access, and software provisioning Ensure secure and efficient access management across all platforms and systems Coordinate workstation setup and deployment for new hires and office moves Phones, Security & Cloud Systems Manage the firm's VoIP phone systems and vendor relationships Oversee cybersecurity practices, software patching, endpoint protection, and access controls Maintain cloud-based systems and integrations across the organization Evaluate and recommend technology improvements, software solutions, and operational efficiencies Facilities & Office Operations Support Serve as the primary point of contact for facility-related issues, maintenance requests, and office operational needs Coordinate with property management, vendors, contractors, and building services to ensure timely issue resolution Monitor and manage response times for facility-related concerns, ensuring appropriate escalation and follow-through Support office expansion projects, workstation moves, and workspace planning initiatives Assist in maintaining a safe, functional, and organized office environment Coordinate building access, security systems, and related operational infrastructure as needed Leadership & Strategic Support Supervise, mentor, and develop the IT Specialist Partner with Operations and firm leadership on technology planning, office operations, and growth initiatives Manage IT vendors, service providers, facility contacts, and external consultants Assist with office expansions, infrastructure scaling, and operational improvement projects as the firm grows Required Technical Skills & Experience Strong experience supporting Windows desktop and laptop environments Working knowledge of networking, firewalls, switches, wireless infrastructure, and VoIP systems Experience with Microsoft 365, Azure/Exchange environments, and cloud-based platforms Understanding of cybersecurity principles, endpoint protection, backups, and access controls Experience managing user provisioning, permissions, and identity management Ability to troubleshoot both hardware and software issues independently Experience supporting and scaling technology in a professional office environment preferred Preferred Systems & Platforms Experience with systems similar to the following is strongly preferred: Microsoft 365 / Exchange / Azure Airtable Dropbox Adobe ShareFile Teams / Zoom Windows environments VoIP phone systems Network/firewall administration Leadership & Soft Skills Strong problem-solving and troubleshooting ability Calm and professional under pressure Excellent communication and customer service mindset Highly organized with strong attention to detail Ability to prioritize effectively in a fast-paced environment Self-starter who proactively identifies issues and solutions Strong ownership mentality and accountability Education & Experience Bachelor's degree in Information Technology, Computer Science, or related field preferred 3-7+ years of progressive IT support, systems administration, or IT operations experience preferred Prior experience leading or mentoring team members preferred Experience in a law firm or professional services environment is a plus Schedule & Work Environment Monday-Friday In-office position based in Ogden, Utah Occasional after-hours support for outages, system updates, or urgent operational needs may be required Why Lowe Law Group? At Lowe Law Group, we are building a high-performance, growth-oriented environment focused on making a meaningful impact for our clients and team members alike. We value accountability, collaboration, innovation, and people who are eager to continuously improve. As our firm continues to grow, technology and operational infrastructure play a critical role in supporting our teams, protecting our systems, and creating operational excellence. This role offers the opportunity to help shape and scale the operational backbone of a rapidly expanding organization. Compensation details: 00 Hourly Wage PI35efed2d0e2a-6470

Job Description Network Administrator II The Network Administrator II role is responsible for ensuring the stability, integrity, security, and efficient operation of the organization's network infrastructure, including WAN, LAN, WLAN, VPN, and Network Security systems. This role supports core business functions by designing, installing, configuring, administering, and fine-tuning network components across the enterprise in a timely and effective manner. The Network Administrator applies strong communication, analytical, and problem-solving skills to identify, communicate, and resolve issues while maximizing the value of IT investments. Empower a Reliable, Secure, and Scalable Enterprise Network MITER Brands , also known as Milgard, MI Windows & Doors, and PGTI, is one of the nation's largest residential vinyl and composite window and door manufacturers, providing a leading portfolio of brands for the new construction and replacement markets-and we're growing. This 100% onsite position based in Harrisburg or Gratz, PA is ideal for a hands-on network professional who thrives on solving complex problems and building resilient infrastructure. You'll play a critical role in ensuring the stability, performance, and security of enterprise-wide network systems that support core manufacturing and business operations. In this role, you'll design, implement, and support a modern network environment spanning WAN, LAN, WLAN, VPN, and Network Security technologies. You'll collaborate closely with IT peers and business stakeholders while helping drive continuous improvement across the organization's network ecosystem. Anticipated Pay Range: $85,000 - $106,000 annually, depending on experience and qualifications. As our Network Administrator II, you will: Design, configure, deploy, and maintain enterprise network infrastructure, including routers, switches, wireless controllers, access points, firewalls, and security platformsTroubleshoot and resolve complex hardware, software, and connectivity issues across network and security environmentsSupport and enhance perimeter and internal security solutions such as wireless authentication, intrusion detection, antivirus, email filtering, and web security systemsMonitor network performance, analyze trends, and deliver reporting to support availability, reliability, and scalability goalsPartner with system administrators, database teams, and application owners to ensure seamless integration and optimal performanceReview, test, and deploy firmware updates, security signatures, IOS upgrades, and vendor patches following best practicesEnsure compliance with internal policies, security standards, configuration guidelines, and licensing requirementsParticipate in and co-lead network process improvements and cross-functional IT initiativesResearch and evaluate new network technologies and hardware to support procurement and long-term strategyDocument work and manage tasks, projects, and incidents using help desk and ticketing systemsProvide after-hours and on-call support as required to maintain critical services What You Bring One of the following:University degree or college diploma in Information Technology with 3+ years of IT experienceTechnical diploma or certificate in Information Technology with 5+ years of IT experienceStrong hands-on experience with network devices (routers, switches, access points, firewalls)Solid understanding of networking fundamentals (subnetting, VLANs, routing, topology, network design)Working knowledge of VPNs, web/email filtering tools, and cloud-based network solutionsExperience supporting Windows desktop and server environments (Windows 7-11, Server )Proficiency with Microsoft 365, Office, SharePoint, and Active DirectoryStrong analytical, troubleshooting, and problem-solving skillsAbility to work independently while collaborating across teamsExcellent written, verbal, and interpersonal communication skillsCustomer-focused mindset with the ability to explain technical concepts clearly Preferred Experience 3+ years of experience in a Network Administrator roleExposure to ITIL processes and service management frameworksExperience with IT Service Desk tools (ServiceNow, ManageEngine, Remedy)Experience supporting VOIP or phone systems (Cisco, Avaya)Strong understanding of enterprise hardware, software, and network support practices What We Offer Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. - Three comprehensive Medical plan options Prescription Dental Vision - Company Paid Life Insurance - Voluntary Life Insurance - Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance - Company-paid Short-Term Disability - Company-paid Long-Term Disability - Paid time off (PTO) and paid Holidays - 401k retirement plan with company match - Employee Assistance Program - Teladoc - Legal Insurance - Identity Theft Protection - Pet Insurance - Team Member Discount Program - Tuition Reimbursement - Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

Your Mission The Systems Administrator is responsible for the implementation, administration, and ongoing support of the organization's IT infrastructure. This role ensures reliable operation, performance, and availability of IT systems that support daily business operations. The position works closely with IT teams and vendors to maintain and improve infrastructure services. How you will make a difference Network & Systems Management Install, configure, maintain, and support servers, workstations, operating systems, network equipment, and peripheral devices Manage server platforms, virtualization environments, email systems, print services, cloud and business applications Monitor system, server and application performance and address issues proactively Operations & Support Administer user accounts, permissions, and storage allocations Execute regular backups, restorations, and disaster recovery testing Troubleshoot and resolve hardware and software issues; escalate issues as needed Maintenance & Improvements Perform patching, upgrades, repairs, and reconfigurations of hardware and software Maintain accurate asset inventories, system documentation, and technical configurations Evaluate and recommend hardware, software, and infrastructure improvements Coordinate with application, database, and network teams on deployments and enhancements Collaboration & Documentation Work with vendors, service providers, and internal teams to support IT services Create technical documentation and operational reports Collaborate with IT Security Manager What you should be good at Education and Experience Education: Bachelor's degree in computer science, information technology or related field or equivalent practical experience Minimum of seven years' experience administering servers and enterprise IT systems. Technical knowledge Strong knowledge of network, server, and desktop operating systems Hands-on experience with enterprise network hardware and protocols Experience with virtualization platforms and enterprise applications Proven ability to troubleshoot complex hardware and software issues Experience with backup and recovery operations Experience maintaining system and process documentation Preferred / Beneficial Technical Experience Active Directory, Altiris, Azure, BeyondTrust, Cisco Switches, CrowdStrike, Ivanti Service Manager, Meraki Access Points (APs), Mimecast, M365, Proxmox Virtual Environment, VMWare, Windows Server Administration Work Conditions Full-time onsite position; prolonged periods of sitting and computer use Occasional lifting and movement of IT equipment; occasional inspection of cabling and infrastructure What you can look forward to Professional Development : Educational assistance programs and opportunities for career growth. Supportive Environment : A stable, team-based culture that values collaboration and innovation. Inclusive Workplace : Join a company committed to equity, diversity, and inclusion, fostering a culture of belonging. Comprehensive Benefits : 401(k) plan with matching contributions, health insurance (medical, dental, vision), FSA and HSA options. Generous PTO and paid holidays for a healthy work-life balance. Competitive Compensation : This is a salaried exempt position with a pay range from $72,000 - $107,000 per year. Pay will be based on qualifications and experience. Location: The role is based at the Deublin Company facility in Waukegan, IL. The role will work onsite five days per week. Local candidates encouraged to apply; no relocation benefit for this position. Travel : Limited international travel may be required Who we are Hoerbiger Rotary Solutions/Deublin Company is the leading manufacturer of Rotating Unions and Electrical Slip Rings- devices that allow the transfer of pressurized fluid or electricity from a stationary source into rotating machinery. Deublin spans the world with 13 offices including 5 manufacturing plants and wholly owned subsidiaries in Austria, Brazil, China, France, Germany, Italy, Japan, Korea, Poland, Singapore, Spain, United Kingdom and United States. In Waukegan, the award-winning, ISO 9001-certified manufacturing plant, comprises approximately 200,000 sq. ft. accommodating administration, sales, marketing, engineering, manufacturing, research and development as well as a complete training facility. Join our global Hoerbiger team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values-Pioneering Spirit, Courage, Fairness, and Closeness-we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. HOERBIGER is an Equal Opportunity Employer • Drug Free Workplace • E-verify

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and ServiceNow ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear documentation, and leveraging AI-assisted tools to streamline repetitive tasks and improve resolution times. The compensation for this position will be commensurate with education or work experience. Responsibilities What You'll Be Doing: Resolves and owns escalated Tier II enduser issues related to hardware, software, access, and connectivity, providing clear communication and maintaining ownership through resolution. Installs, configures, and troubleshoots desktops, laptops, printers, and mobile devices (iOS/Android) using deskside and remote support methods. Diagnoses and resolves advanced Windows 10/11 and macOS issues, including user profiles, system performance, connectivity, and application behavior. Diagnoses and resolves hardware and peripheral issues (monitors, docks, keyboards, mice, headsets, printers/scanners) and coordinates warranty repairs and replacements as needed. Supports employee onboarding and offboarding activities, including device provisioning, accessory issuance, system access validation, and return of equipment. Supports and maintains Microsoft Intune policies, configuration profiles, and compliance settings, troubleshooting device enrollment, policy application, and configuration issues for Windows and iOS/iPadOS devices. Qualifications What We're Looking For: Associate's or Bachelor's degree in information technology, computer science, or a related field preferred; relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus. 5+ years of experience in IT End User Services / Tier 2 support, including escalations and customer-facing troubleshooting. What You'll Need for Success: Advanced Windows 10/11 troubleshooting skills and working macOS support knowledge (profiles, connectivity, application support). Experience supporting Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) in an end-user environment. Identity and Access skills including Active Directory (on-prem) and Entra ID (Azure AD), group membership management, MFA troubleshooting, and familiarity with hybrid identity and hybrid-joined devices. If you feel you don't have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration. What You'll Get In Return: Generous salary and bonus program(s) Low-cost Medical, Dental, and Vision insurance Retirement plan with employer matching contributions Attractive vacation programs Inclusive Group Life insurance Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits Rewarding employee referral program Valuable employee training program(s) Badger Infrastructure Solutions is the industry leader in non -destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating cutting-edge technology and providing services to a diverse customer base, including oil and gas, energy, industrial, construction, transportation and other markets, as well as numerous government agencies within Canada and the United States. We hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger. There has never been a better time to join and grow with Badger.

Job Title: Senior Compute Infrastructure Engineer Overview / Summary HTC Global Services is seeking an experienced Senior Compute Infrastructure Engineer to support a strategic engagement with a large regional integrated healthcare delivery system. The role will lead compute-layer discovery and assessment activities, contribute to the consolidated risk register and remediation roadmap, and transition into a lead technical role within the ongoing managed services model. The engineer will support the client's transformation from an SOP-based operating model to a self-healing infrastructure model while working across hospital campuses, ambulatory practices, remote clinics, and vendor-hosted application dependencies. Key Responsibilities Lead compute-layer discovery activities across physical servers, hypervisors, virtual machines, and supporting infrastructure in coordination with Network Discovery and Cloud Connectivity workstreams. Operate discovery and inventory tools including Device42, Lansweeper, ServiceNow Discovery, and comparable platforms to produce a standardized configuration item inventory. Assess virtualization platforms including VMware vSphere, Microsoft Hyper-V, Nutanix AHV, or comparable technologies, covering cluster sizing, resource utilization, HA/DRS configuration, snapshot posture, and management-plane health. Perform infrastructure assessments in healthcare, financial services, or other regulated environments. Review healthcare clinical application hosting patterns, including EMR/EHR hosting environments, PACS/imaging archive dependencies, and HL7/FHIR integration engine hosting. Review server hardware lifecycle, firmware currency, BIOS/BMC posture, warranty status, and end-of-life/end-of-support risks. Assess operating system posture for Windows Server, Linux (RHEL, Ubuntu), and legacy platforms, including patch currency, support lifecycle, and standardized image alignment. Assess storage-related compute dependencies, including SAN/NAS connectivity, backup posture, and disaster recovery readiness at the hypervisor layer. Review clinical application hosting environments for server-level dependencies, performance, capacity, and platform standardization. Contribute compute-specific findings to the consolidated risk register based on clinical impact and operational feasibility. Serve as a senior technical resource within the NOC Managed Services model, providing Tier 3 escalation support for complex compute and virtualization issues. Execute compute change management activities, including VM lifecycle management, hypervisor upgrades, cluster rebalancing, patching, and server refresh activities. Support the transition to a self-healing infrastructure model through compute-layer automation using PowerShell, Ansible, Terraform, runbook creation, and monitoring improvements. Manage vulnerability reviews and patch planning for servers, hypervisors, and management-plane components. Collaborate with the client's Infrastructure Manager, Associate NOC Manager, and clinical application owners on change planning and clinical-window coordination. Contribute to weekly, monthly, and quarterly governance reporting through the Service Delivery Manager. Mentor junior compute engineers and NOC staff. Required Qualifications 13-14 years of experience. Deep technical knowledge and hands-on experience with Server Administration, including Active Directory, Group Policy, DNS, DHCP, WSUS/SCCM, and Windows Failover Clustering. Deep expertise in virtualization using VMware vSphere (ESXi, vCenter, HA/DRS), Microsoft Hyper-V, Nutanix AHV, or comparable platforms, including cluster design, capacity planning, and operational troubleshooting. Experience with discovery and inventory tools such as Device42, Lansweeper, ServiceNow Discovery, or comparable platforms. Experience performing infrastructure assessments in healthcare, financial services, or other regulated environments. Familiarity with healthcare clinical application hosting patterns, including EMR/EHR, PACS/imaging archive, and HL7/FHIR integration engine hosting. Experience with backup platforms such as Veeam, Commvault, Rubrik, Cohesity, or comparable technologies. Experience with compute-layer monitoring platforms such as SolarWinds SAM, Nagios, Datadog, ManageEngine OpManager, or comparable solutions. Experience with hyperconverged infrastructure, including Nutanix, VxRail, HPE SimpliVity, or comparable platforms. Strong experience with VMware vSphere, vCenter, ESXi, and underlying infrastructure. Proficiency in PowerShell scripting for automation and administrative tasks. Experience with Windows 10/11 tuning for virtual desktop environments. Knowledge of load balancing, security policies, MFA integrations, and session management. Experience with Microsoft Entra hybrid identity patterns, including domain-joined servers, Entra Connect, and hybrid Kerberos/certificate flows. Strong analytical and problem-solving capabilities. Excellent communication and stakeholder management skills. Ability to work independently and manage high-severity incidents under pressure. Collaborative team-oriented mindset. Preferred Qualifications VMware Certified Professional - Desktop and Mobility (VCP-DTM) or higher. Experience with hybrid VDI solutions (on-premises and cloud, such as Horizon Cloud on Azure/AWS). Exposure to Azure Virtual Desktop (AVD). ITIL Foundation certification or knowledge of change, incident, and problem management frameworks. Red Hat RHCE or comparable Linux certification. Nutanix NCP or comparable HCI certification. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

JOB TITLE: Desktop Support Analyst JOB LOCATION: St. Petersburg, FL (hybrid 11 days a month in office) Training for first week will be onsite WAGE RANGE : $28-34.50/hr. JOB NUMBER: REQUIRED EXPERIENCE: Minimum of 4+ Years of Desktop Support in Windows Environment EXPERIENCE AND SKILLS Minimum of a B.S. in Computer Science, MIS or related degree and three (3) years of related experience or an equivalent combination of education, training and experience. Five (5) years of experience in a help desk or other technical support environment highly preferred. Knowledge of the following preferred:Installing, troubleshooting and maintaining computer hardware and software. Windows 7 Operating System Microsoft Office 2010 and 2013 Computer maintenance and virus removal. Computer backup and restoration. Data network and protocols COMPETENCIES Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Analysis: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions. Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently. Applied Learning: Assimilating and applying new job-related information in a timely manner. Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology FLSA Classification: Non-Exempt Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Bachelor's or master's degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential. • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Jr Computer Technician/Desk-Side Support Rate $18/hr Our client is looking for a Jr Deskside Support Technician. The Technician will work activities such as delivery, installation, moves and changes of end user's computer equipment and peripherals to include laptops, desktops, monitors and host components. Client provides a good supportive work environment with opportunities to learn on the job. Job Responsibilities could include: Image/ Reimage Laptop-Desktops Desk setup moves Computer refresh equipment swaps/migrations Break Fix activity Application installations Simple Troubleshooting Equipment deliveries and setup Specific Job Requirements Customer service experience a huge plus Strong communication skills both verbal and written Attention to detail is critical Problem solving and the ability to work in both with team and independently

Hiring: LLM Business Analyst (AI Data Annotation) Location: Remote - United States Only Employment Type: W2 Only Duration: 3-4 Weeks (Contract) Experience: 2+ Years Work Authorization: USC / H4 EAD Only Apply: We are hiring LLM Business Analysts to support cutting-edge AI initiatives by reviewing, validating, and annotating data used to train Large Language Models (LLMs). This is an excellent opportunity to contribute to innovative AI projects while working remotely. Role Overview As an LLM Business Analyst, you will evaluate, classify, label, and validate content according to detailed project guidelines. You'll help ensure the quality and accuracy of datasets used to improve advanced AI systems. Key Responsibilities Review, classify, label, and validate data based on project guidelines. Ensure consistency, accuracy, and quality across assigned tasks. Identify annotation issues, edge cases, and discrepancies. Perform quality assurance checks and provide constructive feedback. Meet productivity and quality goals while working independently in a remote environment. Required Qualifications 2+ years of experience in Data Annotation, Content Review, Quality Assurance, or related fields. Strong English reading, writing, and comprehension skills. Excellent analytical thinking and attention to detail. Ability to interpret and consistently follow project guidelines. Strong communication and problem-solving skills. Self-motivated with the ability to work independently. Desktop or laptop with a reliable internet connection. Preferred Skills Experience with AI or Machine Learning data projects. Familiarity with Large Language Models (LLMs). Experience with Google Workspace or Microsoft Office. Strong decision-making and quality review skills. Engagement Details Location: United States Only Availability: Minimum 4 hours/day, 40 hours/week with 4-hour overlap in PST. Contract Type: W2 Only Duration: 3-4 Weeks

Position summary This position is remote; however, candidates are expected to reside within approximately 1-2 hours of commuting distance from the Pittsburgh office. The Desktop Engineer is responsible for the development, management, and optimization of end-user computing technologies across physical and virtual platforms. This includes, as applicable, desktop imaging, application packaging, endpoint configuration and management, virtual desktop infrastructure (VDI), and print services. The role supports the full lifecycle of endpoint services, ensuring secure, scalable, and high-performing environments for firm users. The Desktop Engineer serves as an internal consultant to the team and broader IT department on end-user computing technologies. Job duties and responsibilities Support firm desktop imaging and deployment activities using tools such as Microsoft Configuration Manager (SCCM), Broadcom Ghost Solution Suite, or similar tools. Support endpoint configuration and mobile device management of firm laptops and desktops using tools such as Netwrix PolicyPak, Microsoft Intune, or similar tools. Develop and maintain imaging standards for physical devices, including OS deployment, driver integration, and baseline application configuration. Package applications using MSI, EXE, and other formats for deployment across physical and virtual environments, ensuring compatibility, performance, and version control. Create and maintain virtualized application packages using technologies such as Microsoft App-V, MSIX, or Cloudpager to isolate applications from the OS and improve portability. Deploy, upgrade, and manage applications to various application system platforms, ensuring consistent delivery and user experience. Design, deploy, and support print services across on-premises and cloud environments, including managing, print servers, configuring queues, and ensuring reliable and secure printing across locations. Lead the installation, implementation, and deployment of application systems. Provide advanced administration and support for application system technologies and platforms, including upgrades, version changes, and configuration management. Monitor the performance and availability of application system platforms, ensuring they remain current, up-to-date and operating optimally. Troubleshoot and resolve incidents related to desktops, applications, and printing. Monitor and act on escalated issues, problem tickets, and requests for relevant application and system areas, including timely acknowledgement of tickets and requests and providing a high level of responsiveness and customer service. Collaborate with architecture and support teams to implement upgrades and enhancements. Maintain technical documentation, including system design and support documentation, and contribute to knowledge bases for application system services. Continued development of technical knowledge and skills related to supported technologies through formal and informal professional development activities. May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in an IT-related discipline, or equivalent training and experience, required. Microsoft certifications a plus. Experience: Minimum of 5 years of experience supporting enterprise desktop and virtual desktop environments. Experience supporting Citrix and/or Azure Virtual Desktop environments. Experience with endpoint imaging, application packaging, and deployment tools (e.g., SCCM, Intune, Endpoint Policy Manager). Experience working with endpoint configuration and Mobile Device Management (MDM) technologies, including Intune, Endpoint Policy Manager, and Group Policy. Experience supporting print server technologies and cloud-based print solutions. Law firm experience and knowledge of legal industry specific applications a plus. Skills: Strong technical documentation skills, including the ability to clearly document system configurations, procedures, and solutions. Effective verbal and written communication skills, including the ability to collaborate across cross-functional teams and explain technical concepts to non-technical stakeholders. Strong organizational skills and sound judgment, including the ability to organize and prioritize workload, manage competing priorities, adapt to changing demands, and perform effectively under pressure. Strong analytical and problem-solving skills, including the ability to evaluate complex technical issues and develop effective solutions. Ability to work independently and collaboratively in a remote or hybrid work environment. Additional information Supervisory responsibilities: None Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work flexible and/or extended hours as needed to meet business, operational, or project needs (e.g., incident response, system maintenance, or critical deadlines.) Working conditions Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh: $105,000 - $117,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. Job Summary Essential Functions/Duties The Vulnerability Management Technician provides technical support to end users while supporting the organization's cybersecurity and vulnerability management program. This role is responsible for resolving hardware, software, network, and user account issues while assisting with vulnerability identification, assessment, remediation, reporting, and compliance activities. The ideal candidate possesses strong customer service skills, technical troubleshooting abilities, and a foundational understanding of cybersecurity principles and risk management. Employee will be responsible for the following functions/duties: Provide Tier I and Tier II technical support for desktops, laptops, and peripheral devices Diagnose and resolve hardware, software, operating system, network connectivity, and application issues Respond to, manage, and track service requests through the organization's ticketing system Install, configure, maintain, and troubleshoot workstation hardware and software Create, modify, and disable user accounts in accordance with organizational policies, including management of user roles and access permissions across enterprise systems Support Microsoft Windows operating systems and Microsoft 365 applications Assist users with password resets, access requests, and software installation support Maintain inventory and accountability of assigned IT assets and equipment Demonstrate a strong understanding of Windows operating systems, networking concepts, and web-based applications in troubleshooting activities Conduct and support routine vulnerability scans using approved cybersecurity tools Utilize vulnerability management tools and assist with scripting and automation to improve analysis, reporting, and remediation workflows Analyze vulnerability scan results and prioritize remediation based on severity and risk Coordinate remediation activities with system administrators, network administrators, and system owners Monitor patch compliance and support vulnerability mitigation activities Validate that patches and fixes have been successfully implemented through verification and rescanning Track vulnerability metrics and maintain remediation status reports Assist with implementation of cybersecurity controls and security best practices Support compliance efforts related to organizational, customer, and regulatory cybersecurity requirements Assist in cybersecurity audits, inspections, and assessments Document vulnerability findings, remediation actions, and technical troubleshooting details Create remediation reports and maintain cybersecurity compliance documentation Maintain an active event log reflecting the current security state of systems and environments Ensure accurate and timely reporting of vulnerability status and remediation progress Escalate complex technical or security issues to appropriate support or cybersecurity teams Apply strong analytical, organizational, and problem-solving skills to identify root causes and implement corrective actions Participate in incident response and cybersecurity investigations as required Support cybersecurity awareness and end-user training initiatives Maintain compliance with all cybersecurity, information assurance, and operational security requirements Participate in after-hours support and maintenance activities when required Support administration, configuration, troubleshooting, and accountability of DoW encryption devices and associated cryptographic equipment Enforce approved security configurations and ensure systems remain compliant with Security Technical Implementation Guides (STIGs), cybersecurity policies, and security baselines. Assist with implementation, validation, and remediation of STIG findings from audits, inspections, and vulnerability assessments Perform other job-related duties, as required Desired Qualifications Prior military experience in Cyber Defense Operations AFSC (1D7X1 or DoW cybersecurity support experience highly desirable Experience with vulnerability scanning tools such as Tenable, Nessus, Qualys, or Rapid7 Knowledge of cybersecurity frameworks such as NIST RMF, NIST CSF, or CIS Controls Experience supporting enterprise, government, or defense environments Familiarity with endpoint and patch management systems Experience with encryption devices and cryptographic systems Experience implementing DISA STIG compliance across enterprise environments Familiarity with SCAP tools and compliance reporting Strong customer service and professional communication skills Ability to clearly explain technical issues to non-technical users Strong analytical, organizational, and problem-solving abilities High attention to detail and documentation accuracy Ability to work independently and within a team environment Ability to adapt to evolving cybersecurity tools and mission requirements Requirements Education, Technical, and Work Experience An associate's degree in engineering or formal academic/vocational training, or military equivalent and four or more years of technical/professional experience in the specialty field are required for this position. In addition, a Vulnerability Management Technician must possess the following qualifications: Associate degree in IT, Cybersecurity, Computer Science, or related field (or equivalent experience) Minimum of four (4) years of enterprise IT support experience Must possess an Information Assurance Technical (IAT) Level II certification (CompTIA Security+ or equivalent) in accordance with DoD 8570 requirements Working knowledge of Microsoft Windows and Microsoft 365 environments Familiarity with Active Directory, user account management, and access control Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Basic understanding of cybersecurity and vulnerability management principles Experience with vulnerability management tools and scripting for automation Strong troubleshooting, analytical, and communication skills Ability to manage multiple priorities independently Must be a U.S. citizen and possess a valid state-issued driver's license Must qualify for and maintain a government security clearance Salary The expected salary range for this position is $79,040 to $85,280 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market/business considerations when extending an offer. Benefits Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement Other Responsibilities Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. Working Conditions Work is performed in a typical office environment with occasional support activities in operational or field locations. Occasional after-hours support may be required for maintenance windows, incident response activities, and mission requirements. Occasional lifting (up to 20 pounds), constant sitting while using a computer terminal; constant use of sight abilities while writing, reviewing, and editing documents; constant use of speech/hearing abilities for communication; and constant mental alertness are required. Travel to remote company work locations may be required. Disclaimer The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a Federal Government Contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment. SCC: JENG17; JCORP12

Job Overview: Pay Range $19hr - $24hr Requirement/Must Have: 5+ years of experience in Desktop Support, Windows troubleshooting, IMAC, Service Now. A+ Hardware certification, Microsoft certification (preferred), ITIL certification (preferred), CCNA certification (preferred). Hands-on experience with PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video). Working knowledge of imaging utilities such as Ghost, SCCM, etc. Strong verbal and written communication skills. Responsibilities: Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. Travel to the Nearby Site in case of a need. Work from Office on Daily basis. Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment. Hands-on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops. Ability to move/lift/carry up to 50 lbs of weight. Safely move equipment point to point using wheeled carts and vehicles. IMACD & Asset Inventory experience. Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues. Ability to use remote desktop connectivity applications. Delivery and setup of PC equipment to end-users. Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction. Ability to provision and Support wireless devices (e.g., Blackberry, Android, and iPhone). Demonstrated proficiency in Microsoft OS and Microsoft applications. Demonstrated proficiency for installation of desktop software and troubleshoot. Working knowledge of Microsoft Active Directory and GPO. Strong customer service skills. Strong troubleshooting skills. Significant, demonstrated experience with Microsoft Windows operating systems. Functionally capable with Apple OS X. Advanced troubleshooting skills with hard drive encryption software. Advanced level skills in the Microsoft Office Suite: Word, Excel, PowerPoint, Outlook configuration issues with Exchange. Strong client-side remote access troubleshooting skills. Demonstrate strong skills supporting printers in an enterprise environment. Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM). Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools. Strong software installation and support skills. Disciplined, systematic problem-solving skills required. Troubleshoot and resolve End users IT issues in their PCs (Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment. Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites. Coordinate, plan, and schedule IMACDs with all affected IT functions. Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recreate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation. Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization. Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately. Conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s). Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC. Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC. Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location. Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Position Title: Senior Microsoft Windows Field Deployment Technician As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have: 5 years' experience in imaging, installing computer equipment and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service Bachelor's degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Hourly rate of pay: $46.26 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify.

Job Overview: Pay Range: $26.80hr - $31.80hr Requirement/Must Have: Bachelor degree in computer science or related field or equivalent training/education required. 8-10 years customer service related experience required. Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Responsibilities: Research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. Supervise the manufacturing and installation of computer or computer-related equipment and components. Exercise independent judgment with minimal direction from supervisor. Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process. Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements. Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation. Assign staff to analyze user needs and recommend appropriate hardware. Direct technicians, engineering designers or other technical support personnel as needed. Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system. Skills: Strong verbal and written communication skills. Problem solving skills. Excellent communication and presentation skills. Interpersonal skills. Strong ability to work independently and manage one's time. Strong mentoring skills necessary to provide support and constructive performance feedback. Knowledge of computer software and hardware. Qualification And Education: Bachelor degree in computer science or related field or equivalent training/education. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Kaiva Tech, LLC is seeking a Federal Student Aid Quality Assurance Specialist Reports To: Program Manager Location: Remote Schedule: Monday - Friday Hours: Full-time, 40-hours/week Series/Functional Area: Program Analysis / Quality Management Classification: Non-IT, Non-Software QA FLSA Status: Hourly, Nonexempt Clearance: Public Trust Position Summary: The Federal Student Aid Quality Assurance Specialist supports Department of Education, Federal Student Aid (FSA) Ombudsman by ensuring the accuracy, consistency, and compliance of regulatory case determinations in a performance-based contract environment. This position is responsible for conducting structured quality reviews of completed case files, applying established evaluation criteria, identifying deficiencies, and providing actionable feedback to production staff and leadership. The Quality Assurance Specialist plays a critical role in maintaining contractual service level agreements, including quality and accuracy standards. This role helps mitigate financial risk by identifying trends, preventing repeat errors, and supporting continuous improvement initiatives that strengthen overall operational performance. This position does not perform software testing, application validation, system certification, or IT quality assurance activities. Essential Duties and Responsibilities: Complete and maintain required FSA Configuration Management (CM) and Root Cause Analysis (RCA) training Apply FSA-provided quality scorecards and evaluation tools to assess program operations, casework, and process execution Participate in quality calibration sessions to ensure consistency and alignment with FSA standards and evaluation criteria Prepare and deliver monthly quality assurance summaries, including trends, findings, and performance observations Analyze program and process performance data to identify systemic issues, inefficiencies, and compliance risks Conduct trend analysis, root cause analysis, and performance analysis to determine contributing factors affecting outcomes Develop evidence-based corrective and preventive action recommendations Track quality findings and support follow-up actions to improve consistency and effectiveness Partner with program leadership and stakeholders to improve operational efficiency, quality, and standardization Support continuous improvement initiatives through structured analysis, documentation, and reporting Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Submit Monthly Status Reports on a regular basis, as required. Other duties as assigned. Knowledge and Critical Skills: Comprehensive understanding of Title IV/FSA regulatory case analysis, adjudication, or complaint resolution processes. Capacity to interpret and apply standardized evaluation tools and score cards to determine compliance with regulatory and policy guidance when assessing case accuracy. Thorough knowledge of documentation standards, audit principles and root cause analysis for regulatory determinations. Meticulous attention to detail applying data analytics, interpretation and synthesis of performance information Proven skill in identifying and documenting trends and preparing clear, concise analytical reports and summaries. Self-directed work ethic suited for an independent remote environment with high accountability. Education & Work Experience: Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field. Minimum of 4 years of progressive professional experience in Title IV/FSA regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree. Practical experience operating within formal quality assurance or audit frameworks. Hands-on experience working within a CRM or case management system (Salesforce preferred). Previous Public Trust or higher-level federal background clearance Certifications, Licenses: N/A Special Requirements: Must be a U.S citizen. Must be able to obtain and maintain Public Trust level clearance. Work Environment: Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands: To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.

Genesis10 is currently seeking an IT Technician for a contract position with a Major Energy Company located in Oklahoma City, OK. This is a 6 month contract opportunity. This role is responsible for monitoring information technology systems, managing incidents, and addressing service requests. The ideal candidate will manage IT assets, triage end-user technology issues, and support the complete lifecycle of hardware assets using tools like ServiceNow and Power BI. Responsibilities: Monitor multiple information technology systems and perform incident management and/or address service requests Manage IT assets per defined processes Utilize ServiceNow and Power BI reports to monitor IT asset health and identify lost or missing assets Monitor and maintain physical inventory in stock rooms and warehouses Prepare and track shipments to remote sites Assist with asset issues that escalate beyond the status of an incident Schedule and coordinate warranty work for desktops and laptops Prepare out-of-date equipment for recycling and support the end-user technology asset lifecycle Receive incoming IT equipment from vendors and prepare for deployment Perform basic application and infrastructure monitoring functions Create, route, and resolve ServiceNow incident tickets Triage and diagnose end-user technology issues Assist on facilities projects that require infrastructure technology and support other IT teams with field projects Perform imaging tasks for new and/or restored desktops and laptops Requirements: 1-3 years of relevant experience Working knowledge of computer hardware, networking, and communications Experience with desktop/laptop hardware, operating systems, and Microsoft Office suite Understanding of IP networking, event monitoring, logging, and data collection techniques Knowledge of virtualization technologies and Windows desktop operating systems Familiarity with Windows servers, Linux operating systems, and CISCO switching/routing Experience with incident handling, escalation, and ticketing systems such as ServiceNow Demonstrated ability working with data reporting tools such as Excel Ability to identify, research, and analyze system hardware problems and perform system evaluations Strong customer service skills with the ability to interact with client calls and respond to IT requests Demonstrated ability to interact, guide, and communicate effectively with all stakeholders Must have an applicable driver's license Pay range: $19.40 - $25.00 per hour, depending on years of experience and overall fit for the position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Jr Computer Technician/Desk-Side Support Rate $18.30/hr Our client is looking for a Jr Deskside Support Technician. The Technician will work activities such as delivery, installation, moves and changes of end user's computer equipment and peripherals to include laptops, desktops, monitors and host components. Client provides a good supportive work environment with opportunities to learn on the job. Job Responsibilities could include: Image/ Reimage Laptop-Desktops Desk setup moves Computer refresh equipment swaps/migrations Break Fix activity Application installations Simple Troubleshooting Equipment deliveries and setup Specific Job Requirements Customer service experience a huge plus Strong communication skills both verbal and written Attention to detail is critical Problem solving and the ability to work in both with team and independently