Job Description
Local Government Federal Credit Union seeks a Senior Workforce Management Analyst to lead forecasting, capacity planning, and staffing optimization for member-facing channels. Partnering with Research, Analytics & Strategic Planning, you will analyze call and interaction data, build schedules, and create dashboards that guide operational decisions. You'll collaborate across Civic Federal Credit Union's community-focused, innovative culture to balance service quality, efficiency, and member satisfaction while mentoring teammates and supporting strategic initiatives statewide.