124 jobs found

Description Summary: The Service Desk Analyst is responsible for supporting the functional and operational efficiency of Information Management and the Service Support Division. SDAI's will take ownership of resolving first level customer service requests related to both hardware and software and will use excellent problem-solving, communication, and interpersonal skills along with a patient, positive, and customer-friendly attitude within a team environment. SDAI's will be highly customer service orientated and proactive in anticipating and resolving problems while maximizing efficient use of computer resources. The Service Desk Analyst I is also responsible for supporting the business goals and objectives of the Service Desk, the Service Support Division, Information Management, and the CHRISTUS organization as a whole. The SDAI is expected to cooperate with other personnel and workgroups, to practice ongoing self-development, and to demonstrate behaviors that are aligned with the CHRISTUS Mission, Core Values, and Vision. Responsibilities: Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests Participates in departmental programs that promote and deliver exceptional customer service Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary Determines higher tiered or second level support group responsible if First Call Resolution does not occur Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to Follows up with internal and external support technicians and analysts for ticket status updates Facilitates knowledge sharing by creating Knowledge Base Articles and Wiki entries for Information Management support teams to utilize in resolving reoccurring issues Assists Service Desk Analyst II's and III's and second level support analysts in evaluating change management resolutions on new products and technologies for the organization Serves as a liaison between Information Management Department and all customers Performs other duties and special projects as assigned by the Service Desk Team Leads, Service Desk Supervisor, or Service Desk Manager Requirements: High School Diploma Work Schedule: 5 Days - 8 Hours Work Type: Full Time

PRIMARY FUNCTION: The Manager, Enterprise Workforce Management & Digital Access is responsible for the strategic leadership, operational management, and continuous improvement of Enterprise Workforce Management supporting the Enterprise Access Center while providing operational oversight of ChristianaCare's Enterprise Digital Access services, including the 24/7 Enterprise MyChart Help Desk. The position leads workforce forecasting, scheduling optimization, capacity planning, operational analytics, performance management, and digital access operations to ensure exceptional service delivery, operational efficiency, and an outstanding patient experience. Partners with Enterprise Access leadership to optimize workforce operations and collaborates with external managed service vendors, Information Technology, Digital Health, Epic, and other enterprise stakeholders to support digital access initiatives. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provides leadership for workforce management and digital access operations supporting the Enterprise Access Center and enterprise digital patient access services. Leads workforce forecasting, staffing models, scheduling optimization, capacity planning, and operational analytics. Monitors service levels, productivity, schedule adherence, occupancy, quality, and workforce performance metrics. Develop operational reports, dashboards, and recommendations to support leadership decision making. Partners with Enterprise Access leaders to optimize staffing and operational performance. Maintains operational oversight of the 24/7 Enterprise MyChart Help Desk. Partners with external managed service vendor on day-to-day MyChart Help Desk operations, workflow optimization, service performance, and operational readiness. Collaborates with Information Technology, Digital Health, Epic, and operational leaders to support enterprise digital access initiatives. Communicates with external managed services vendor as new digital features and initiatives impact patient support needs. Evaluates patient experience with digital access tools, tracking adoption rates and feature-by-feature usage. Reviews new features and tools with generative AI technologies which touch patient digital experiences and validates prior to deployment. Develops and implements standardized workflows and operational best practices. Leads continuous improvement initiatives that enhance workforce efficiency, patient access, and digital service delivery. Identifies operational trends and implements solutions using workforce and operational data. Ensures compliance with organizational policies, quality standards, and regulatory requirements. Directly supervises assigned Workforce Management staff and IT Service Center Specialist II caregivers. Responsible for hiring, onboarding, scheduling, coaching, performance management, recognition, corrective action, and caregiver development. Participates in enterprise projects, technology implementations, and other duties as assigned. SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS: Provides operational leadership for workforce management supporting the Enterprise Access Center and operational oversight of the 24/7 Enterprise MyChart Help Desk. Responsible for workforce optimization, operational analytics, digital access operations, continuous improvement, and collaboration with enterprise partners to ensure operational excellence. DIRECTION/SUPERVISION OF OTHERS: Directly supervises Workforce Management staff and IT Service Center Specialist II caregivers supporting the Enterprise MyChart Help Desk. DIRECTION/SUPERVISION RECEIVED: Enterprise Access Center Director EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree preferred. Equivalent combination of education and relevant experience may be considered. Five (5) years of Workforce Management experience required. Healthcare contact center, patient access, or similar operational experience preferred. Experience with forecasting, scheduling optimization, capacity planning, staffing models, and workforce analytics. Experience supporting or overseeing digital patient access operations preferred. Experience partnering with Information Technology, Digital Health, Epic, and vendor experience preferred. KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS: Workforce Management Forecasting and capacity planning Operational analytics Scheduling optimization Patient access operations Digital patient access Leadership and coaching Vendor partnership Process improvement Communication and collaboration Epic knowledge preferred SPECIAL REQUIREMENTS: None PHYSICAL DEMANDS: Standard physical demands consistent with ChristianaCare management positions. WORKING CONDITIONS: Professional office environment. Supports operations that include 24/7 Enterprise MyChart Help Desk services and may require occasional off-hours support. Annual Compensation Range $73,611.20 - $117,790.40 This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Company Description Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024. Leveraging Visa's solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo's cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards. Pismo's 500+ employees are located in more than 10 countries around the world. Job Description Key Responsibilities Design and govern real-time and event driven data architectures leveraging Apache Kafka and Azure streaming services (e.g., Azure Event Hubs with Kafka compatibility, Azure Stream Analytics). Define and maintain end to end data architecture patterns across real time, near real time, and batch processing paradigms. Develop and maintain reference architectures, data flow diagrams, and technical standards to guide platform and delivery teams. Partner closely with Data Engineering, Platform, and Enterprise Architecture teams to deliver solutions that are scalable, secure, well governed, and compliant. Lead proofs of concept (PoCs) and technology evaluations, providing clear architectural recommendations and trade off analyses. This is a Hybrid Position. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 10+ years of relevant work experience with a Bachelor's Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience. Preferred Qualifications • 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD • 8+ years' experience as a Data Architect or Senior Data Engineer, operating in complex enterprise environments. • Deep expertise in Streaming architectures, including managed or commercial distributions (e.g., Kafka compatible Azure Event Hubs or Confluent on Azure). Strong hands on experience with Azure data and analytics platforms, such as: • Azure Data Lake Storage Gen2 / Azure Blob Storage • Azure Event Hubs • Azure Data Factory • Azure Synapse Analytics • Azure Functions • Azure Kubernetes Service (AKS) or Azure Container Apps • Proven experience designing and delivering both streaming and batch data solutions at enterprise scale. • Excellent documentation, communication, and stakeholder management skills, with the ability to influence across technical and non technical audiences. • Nice to Have • Experience with Databricks, AWS and Apache Airflow (or equivalent orchestration and transformation tools). • Prior experience in Banking or financial services, particularly in architecture roles within regulated environments. U.S. Applicants Only The estimated salary range for this position is $173,100.00 to $ 276,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description As a Staff Data Engineer, you'll join our Value Added Services - Digital Marketing & Engagement organization. You will help design, enhance, and build our Visa data token platform within an agile development environment, collaborating with colleagues who will support and challenge you daily. Key Responsibilities: Design, build, and optimize large-scale data pipelines for batch and real-time processing Develop and maintain distributed data systems that are highly available, scalable, and resilient Lead initiatives to process, transform, and manage structured and unstructured data across platforms Drive development of data platforms and data products that support analytics, reporting, and machine learning use cases Partner with product, analytics, and business teams to translate requirements into scalable data solutions Architect solutions using big data technologies such as Hadoop, Spark, and distributed data processing framework Build and optimize ETL/ELT pipelines and ensure high data quality, reliability, and performance Implement automation, monitoring, and observability for data pipelines across the data lifecycle Lead proof-of-concept initiatives to evaluate and adopt new data engineering technologies Influence and drive best practices in data engineering, including data modeling, pipeline design, and governance Mentor engineers and foster a culture of continuous learning and accountability. Essential Functions: Collaborate with stakeholders to understand data requirements and deliver impactful solutions Architect and implement secure, robust, and scalable data platforms Drive innovation through experimentation, prototyping, and rapid iteration Ensure strong data governance, quality, and operational excellence Engage with cross-functional teams to align on technical and business outcomes This is a hybrid position. Expectationof days in the office will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD. Preferred Qualifications • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD • Demonstrated leadership in delivering high-quality, large-scale, enterprise-class applications. • Solid experience in big data engineering, with knowledge of Hadoop, Apache Spark, Python, and SQL. • Expertise in Java or Scala and container-based technologies (Docker, Kubernetes). • Proficiency in creating and managing large-scale data pipelines and machine learning models. • Experience developing ETL processes, maintaining Spark pipelines, and productizing AI/ML models. • Proficient in technologies like Kafka, Redis, Flink, TensorFlow, Triton, and AWS services. • Skilled in Unix/Shell or Python scripting and scheduling tools like Airflow and Control-M. • Familiarity with Agile development, TDD, CI/CD, and various databases. • Proven track record of building reliable, scalable, and operable applications. • Ability to manage component security analysis and collaborate with security teams. • Strong work ethic, focus on immediate goals, and proven experience as a technical leader. • Passion for mentoring and helping juniors grow professionally. • Excellent communication and interpersonal skills, and a strong team player. U.S. Applicants Only The estimated salary range for this position is $146,200.00 to $ 233,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Our team needs a Senior Consultant level Machine Learning Engineer with proven knowledge of web application and web service development who will focus on crafting new capabilities for the AI Platform while maturing our code base and development processes. You are a dedicated developer who can work and collaborate in a multifaceted environment as a valued member of our Agile Scrum teams. You should have strong problem-solving abilities and be passionate about coding, testing and debugging skills. You know how to fill product backlog and deliver production-ready code. You must be willing to go beyond the routine and be prepared to do a little bit of everything. As an integral part of the development team, you will sometimes explore new requirements and design, and at times refactor existing functionality for performance and maintainability. But the goal is always working on ways to make us more efficient and provide better solutions to our end customers. Flexibility and willingness to tackle new tasks as needed are significant to success. If this sounds exciting to you, we would love to discuss and tell you more about our work! Essential Functions: Collaborate with project team members (Product Managers, Architects, Analysts, Software Engineers, Project Managers, etc.) to ensure development and implementation of new data driven business solutions. Drive development effort End-to-End for timely delivery of high quality solutions that conform to requirements, conform to the architectural vision, and align with all applicable standards. Responsibilities span all phases of solution development. Collaborate with senior technical staff and PM to identify, document, plan contingency, track and manage risks and issues until all are resolved. Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a detailed and timely manner. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD • Expert in at least one of the following: Golang, Java, or C/C++ • Experience with web service standards and related patterns (REST, gRPC) • Experience developing large scale, enterprise class distributed system or subsystems that require high availability, low-latency, & strong data consistency computing • Experience implementing solutions for low-latency, distributed services using open standard technologies. • Experience with Big Data and analytics in general leveraging technologies like Hadoop, Spark, Flink and MapReduce • Experience with distributed caching technologies like Redis • Experience developing proper metrics instrumentation in software components, to help facilitate real-time and remote troubleshooting/performance monitoring. • Experience architecting solutions with Continuous Integration and Continuous Delivery in mind U.S. Applicants Only The estimated salary range for this position is $152,200.00 to $ 243,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description As a Senior Consultant Data Engineer, you'll join our Value Added Services - Digital Marketing & Engagement organization. You'll help design, enhance, and build our Visa data token platform within an agile development environment. You'll collaborate with colleagues who will both support and challenge you daily. You will take on leadership roles in multiple projects, building full-stack development of real-time scoring services, RESTful APIs, and container-based distributed services. These services are designed to be highly available, secure, scalable, and resilient. You'll also spearhead the development of next-generation software, incorporating machine learning and deep learning technologies. We believe in self-managing Agile teams that build end-to-end products, emphasizing unit testing, code reviews, and continuous integration for excellent code quality. You'll witness the code you write move to production within just a few days. This role involves driving innovation to differentiate our products from competitors and delight customers with accelerated time-to-market delivery. It demands proficiency in containerization technologies like Docker and Kubernetes, expertise in Java, Spring Boot, React, and both relational and non-relational databases. A strong background in data engineering with experience in Hadoop, Spark, and Scala is also essential for effective performance in this role. If this sounds exciting, we'd love to chat with you further about our work culture, environment, and whether this would be a good fit for you Essential Functions: You'll be the face of the team representing us in various technical forums. You'll help our customers achieve their business goals by understanding their requirements. You will build deep partnerships with product management to make sure that the products we are building deliver real value. You'll analyze business requirements and architect highly secure, robust, and scalable solutions. You'll drive internal proof of concept initiatives. When needed, quickly design and implement a prototype of a system or component with a proper architecture, and then lead or hand over to engineering team to implement. You'll champion efforts to architect, design and implement various components of our global transaction processing systems. Your DNA will include following and creating software best practices and processes. You'll coach and mentor your team members and help them grow professionally. You will also create an atmosphere of mutual accountability. You'll play key role in meetings and discussions with cross-functional and non-technical teams. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD • Demonstrated leadership in teams delivering high-quality, large-scale, enterprise-class applications. • Solid experience in big data engineering, with working knowledge of Hadoop, Apache Spark, Python, and SQL. • Expertise in Java, with experience in REST APIs, container-based technologies, and implementing containerization strategies using Docker and Kubernetes. • Proficiency in creating and managing large-scale data pipelines, handling complex, high-volume, multi-dimensional data, and machine learning models. • Expertise in developing ETL processes, maintaining Spark pipelines, and productizing AI/ML models. • Proficient in popular technologies and cloud services, such as Kafka, Redis, Flink, TensorFlow, Triton, AWS services, and containerized environments (Docker, K8s). • Skilled in Unix/Shell or Python scripting, using scheduling tools like Airflow and Control-M, and maintaining OPS tools. • Strong experience with UI technologies, including Redux, React.js, HTML5, CSS4, and jQuery/JavaScript standards. • Familiarity with Agile development incorporating TDD, CI/CD, and relational and non-relational databases. • Proven track record of building applications adhering to industry best practices for reliability, availability, scalability, and operability. • Ability to manage component security analysis and collaborate with security teams. • Strong work ethic, focus on immediate goals, and proven experience as a technical leader. • Passion for mentoring juniors and helping them reach new heights. • Demonstrated proficiency with programming languages, scripting languages, code quality initiatives, and operating systems. • Excellent communication and interpersonal skills, and a strong team player. U.S. Applicants Only The estimated salary range for this position is $169,100 to $270,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Transform global payment systems through automation and innovation About The Role Join Visa's Middleware Reliability Engineering team to revolutionize how we deliver and maintain Middleware products supporting critical payment systems. As a Lead Software Engineer, you'll lead our automation and observability initiatives ensuring billions of transactions flow seamlessly across the world's largest payment network. What You'll Do Champion Automation: Design and develop robust automation solutions using Python, Java, and Go to streamline deployment, monitoring, and incident response processes for our middleware infrastructure. Infrastructure as Code: Leverage your expertise in Terraform and Ansible to manage and provision infrastructure components, ensuring consistency and repeatability across our environments. CI/CD Optimization: Enhance our continuous integration and continuous delivery (CI/CD) pipelines using Jenkins and other relevant tools to accelerate software delivery and improve code quality. Observability Enhancement: Integrate middleware products with Prometheus and in-house monitoring tools to provide comprehensive observability into system health, performance, and potential issues. Drive Innovation: Lead our evolution toward cloud-native solutions and modern DevOps practices AI Integration: Develop integrations with AI/ML frameworks and chatbots to enhance automation and operational intelligence Lead Technical Growth: Mentor team members and promote DevOps best practices across the organization Why You'll Love It Meaningful Impact: Your automation will help process billions of transactions globally Technical Growth: Work with cutting-edge technologies and shape architectural decisions Professional Development: Regular learning opportunities and conference attendance Work-Life Integration: Flexible hybrid schedule (2-3 days in office) Inclusive Environment: Join a team that values diverse perspectives and collaborative problem-solving Security Focus Experience with HashiCorp Vault and secret management Understanding of security best practices and compliance requirements Knowledge of identity and access management principles What Makes You Thrive You're passionate about automation and infrastructure as code You enjoy mentoring and knowledge sharing You approach problems systematically and thoughtfully You value collaboration and clear communication You're eager to learn and adapt to new technologies Team Culture You'll join a collaborative environment that: Embraces diverse perspectives and innovative solutions Promotes knowledge sharing and continuous learning Values work-life balance and sustainable practices Encourages experimentation and creative problem-solving Supports career growth and professional development Impact & Growth In this role, you'll: Lead the transformation of our infrastructure management Mentor and grow technical talent Drive adoption of modern DevOps practices Influence architectural decisions Build systems that process billions in transactions Pioneer AI/ML integration in operational tooling This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 10+ years of relevant work experience with a Bachelor's Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, • MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience. Preferred Qualifications • 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD Technical Foundation • 10+ years of proven experience in DevOps or SRE roles, with a strong focus on middleware technologies. • Proven track record of automating complex tasks and processes to improve efficiency and reliability using Python, Go, Java, or similar. • Solid understanding of Linux/Unix systems, networking protocols, certificate management, secret management, system design, cloud platforms (AWS, • Azure, GCP), and containerization (Kubernetes, Docker • Proficiency with monitoring tools (Prometheus, Grafana, Datadog, etc.), logging systems (ELK stack, Splunk), and tracing tools (Jaeger, Zipkin). • Proficiency in infrastructure-as-code tools such as Terraform and Ansible. • Hands-on experience with CI/CD pipelines and Jenkins. • Familiarity with AI/ML frameworks and chatbot integrations for operational automation Middleware Expertise • Understanding of middleware technologies (Message Queues, Service Bus, API • Gateways) • Experience with application servers (Tomcat, JBoss, WebSphere) • Knowledge of integration platforms and their deployment patterns • Proficiency in troubleshooting and performance optimization Education • Bachelor's or Master's degree in Computer Science or related field, or equivalent experience • We value hands-on experience and continuous learning over specific degrees U.S. Applicants Only The estimated salary range for this position is $192,300.00 to $ 307,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Information security is an integral part of Visa's corporate culture. It is essential to maintain our position as an industry leader in electronic payments, and it is the responsibility of each employee to safeguard information, protect it from unauthorized access, and ensure regulatory compliance. Information security has a significant effect on privacy, consumer confidence, external reputation, and/or the bottom line, and it is a priority on everyone's agenda. The successful incumbent will be part of Visa's Business to Business Identity & Access Management team, which is part of the larger Cybersecurity organization. The B2B IAM team has a Global focus, and is responsive to an evolving threat landscape, regulatory compliance, IT security requirements and technology architecture. The B2B IAM team is responsible for secure access to business portals and associated services. Essential Functions: Support and maintain QA and test environments by troubleshooting integration issues, ensuring application uptime, performing root cause analysis, and maintaining stability that reflects production-like conditions. Assist in configuring and maintaining test environments, including data setup and test account provisioning. Develop and execute functional and regression test plans for Java/.NET core-based Business-to-Business (B2B) Identity and Access Management (IAM) systems. Participate in test planning and author test cases, test scripts, and automated tests, perform performance testing and analyze results. Create and maintain test cases and test plans in alignment with business requirements and product features. Conduct API testing utilizing tools such as Postman, SoapUI, and OpenAPI. Contribute to the automation framework, including Selenium (Java) and Postman/Newman, with guidance from senior team members. Develop and maintain CI/CD test pipelines using Jenkins. Design and execute performance and stress tests to identify and address potential bottlenecks, employing tools such as JMeter and LoadRunner. Engage in Scrum ceremonies, cross-functional demonstrations, and collaborate with developers, product owners, and stakeholders. Provide feedback on development code and test designs, supporting continuous improvement. Help conduct post-deployment testing to validate production release and ensure no regressions. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • Bachelor's degree OR 3+ years of relevant work experience. Preferred Qualifications • 2 or more years of work experience. • Experience or familiarity with Generative AI, prompt engineering, and emerging coding practices. • Experience working with relational databases (RDBMS) and writing basic SQL queries. • Experience with REST API testing and automation. • Experience testing software at the API level using tools such as Postman, SoapUI, or JMeter. • Experience with performance testing tools such as JMeter, LoadRunner, or similar. • Experience in building and executing automated tests for Java/.NET Core applications and REST-based services. • Experience with OpenAPI, Selenium (Java), or comparable testing frameworks. • Familiarity with Zephyr or similar test management tools. • Experience using Eclipse or other IDE tools for development and debugging. • Experience with distributed version control systems such as GitHub or Bitbucket. • Familiarity with code quality governance tools such as Sonar, FindBugs, or Checkmarx. • Familiarity with Continuous Integration (CI) tools such as Jenkins and Artifactory. • Familiarity with containerization tools such as Docker and Kubernetes. • Familiarity with Agile methodologies and tools such as Jira and Wiki. • Ability to perform root cause analysis and collaborate with developers to resolve issues. • Basic understanding of secure software development practices (SSDLC). • Strong communication and collaboration skills to work with cross-functional teams. U.S. Applicants Only The estimated salary range for this position is $76,200.00 to $ 118,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology.

11AKRFTH About Arcticom, LLC Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. About this position: RF Technician Location - Anchorage, AK The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities Install and service UHF/VHF, DAS, microwave, and other wireless communication systems. Program basic and mid-level code plugs for two-way radios and related equipment. Perform mobile radio installations, troubleshooting, and repairs. Recommend appropriate equipment and solutions to meet customer needs. Support the sales process through technical expertise and customer communications. Some regional travel and on-call hours are required. Required (Minimum Necessary) Qualifications Education Requirements: Associate degree in Electronics or IT (or equivalent experience). Level of Experience Requirements: Hands-on experience installing, programming, troubleshooting, and repairing RF equipment and two-way radio systems. Valid Driver's License. Knowledge, Skills, Abilities, and Other Characteristics Proficiency in RF system configuration, maintenance, and troubleshooting. Strong technical and analytical problem-solving skills. Effective verbal and written communication skills with both technical and non-technical Preferred RF Certification (e.g., ETA, NARTE, or equivalent). IP networking experience. Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to lift 60+ lbs., work at heights up to 150 ft, and operate lifts/forklifts. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The Work Environment section helps candidates understand the physical and cultural setting of the role. When completing this section, include details that accurately reflect the conditions employees will experience. Keep it clear, factual, and complaint. If multiple environments occur throughout the lifecycle of this role, please make sure that is clear in this section. Physical Setting: Office environment with periodic customer site visits and field work. Schedule and Flexibility: Standard hours (8am to 5pm) with occasional after-hours, on-call, and travel to remote or field locations. Other Pertinent Work Details: Drug screen, MVR, and background checks required. BSNC Shareholder Preference applies. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Atss has client in Virginia, looking for a Business Development Manager (link removed)> Background check, US Citizenship, CAC, and a confidential Security Clearance are required for this position. Travel is 30%. seeking a highly motivated, results-oriented Business Development Manager (BDM) with extensive proven experience in the DHS/DOW market space. Qualified candidates must bring 10+ years of business development experience in the DOW/DHS market. Primary markets include Fleet Maintenance and Technical Support, Shipbuilding, NAVSEA, and Naval Surface Warfare Centers. The BDM will help manage the pipeline, identify and pursue new business opportunities, build client relationships, and drive revenue growth through strategic planning and sales initiatives. Requirements Key Responsibilities Business Development Manager is responsible for expanding customer base in traditional and non-traditional market areas. Core duties include: ? Identifying new business opportunities through market research, competitor analysis, and networking to target potential clients and markets. ? Developing and implementing strategic business plans to achieve growth objectives and align with company goals. ? Building and maintaining client relationships, ensuring satisfaction and exploring opportunities for growth in current portfolio while leading a team to win full and open opportunities. ? Generating leads and prospects via cold calling, networking, attending industry events, and client relationships. ? Collaborating with leadership and sales and marketing teams to create effective campaigns and sales strategies. ? Assist with proposal team and contracting team on new captures and assist in executive team strategic planning. ? Monitoring performance metrics and reporting progress to senior management, ensuring targets and revenue goals are met. ? Preparing presentations and proposals to communicate short- and long-term plans to support current and future financial forecasts. Required Skills and Qualifications Strong communication and interpersonal skills for client engagement, team collaboration, and persuasive presentations. Proven BD metrics in terms of revenue, size of captures and market growth in DHS/DOW market. Utilization of GovWin and other BD tools Analytical skills to assess market trends, competitor activity, and customer needs. Adaptability and prior military/Government experience highly desired Leadership abilities for managing teams or assisting in team planning and financial forecasting Work Environment and Reporting BDM will report to COO and CEO and desired location is Chesapeake, VA. Travel 30% plus is likely to support aggressive pipeline development and customer engagements. Remote or hybrid work options may be considered based on individuals experience and proven results. This role is performance-driven, requiring self-motivation, resilience, and a results-oriented mindset, as success is often measured by revenue growth, client acquisition, and market expansion. Supervisory responsibilities: It is possible that individual may manage small administrative staff less than 5 Physical Job Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time. Must be able to access and inspect all areas of machinery. Education/Certification Requirements Bachelors degree in business or combination of degrees with Business Development experience will be reviewed.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot hardware/software issues and coordinate repairs Support network connectivity, VPN, and remote access tools Perform system imaging and OS deployment (Windows 10/11) Manage incidents through ticketing systems Support antivirus/security protocols and endpoint protection Provide user training and guidance Required Qualifications 1-3 years of technical support experience CompTIA A+ or equivalent Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) Preferred Experience supporting government clients Knowledge of endpoint security tools Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Kaiva Tech, LLC is seeking a Systems Engineer/Administrator in Arlington, VA Clearance: Secret Location: 100% Onsite Position Overview: As a Systems Engineer/Administrator, you will be responsible for ensuring the secure and efficient operation of servers and systems in a variety of environments, including on-premises and cloud-based Microsoft products within our Federal Government Customer's environment. Your duties and responsibilities will include, but are not limited to: Building, deploying, and maintaining Microsoft Windows Domain Controllers and Member Servers either in the cloud or on premises and in physical or virtual environments. Significant experience with Server 2022, Windows 11, InTune, Configuration Manager, and other Microsoft products. Building, deploying and administering Windows 11 laptop images. Manage and maintain virtualization environment using VMware vSphere. Manage and maintain network attached storage (NAS) system. Manage and maintain Microsoft 365 services such as Microsoft Intune, Entra admin center with Entra Connect for cloud synchronization, Exchange admin center for mail and mailbox administration, Microsoft Defender, and Microsoft Purview. Ensuring the security of Windows servers and systems by implementing security patches, secure configuration settings, endpoint detection and response, and anti-malware solutions. Maintain identity and access management using Active Directory both on-premise and in the cloud. Implement and maintain PKI for individual and endpoint authentication and encryption. Configure and maintain backup and recovery services and manage file systems and disk space on a routine basis. Make recommendations to purchase server and systems hardware, software, system components. Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions. Configure and maintain security audit and logging information on all networked and standalone computers. Report project status as required for all recurring and non-recurring efforts. Maintaining documentation of system configurations, procedures, and changes. Work under minimal direction and independently determine and develop approach to solutions. Collaborating with other IT professionals, including network administrators, developers, and help desk staff, to ensure seamless operation of the IT infrastructure. Required Skills Security+ Certification Engineering and administration experience with VMware vCenter and ESXi Engineering and administration experience with on-premises and cloud-based Microsoft products such as Azure, Active Directory, Microsoft 365, Server 2022, Windows 11, InTune, Configuration Manager, etc. Experience building and managing enterprise active directory domains. Administration experience with network attached storage (NAS) solutions. Administration experience with backup and recovery solutions such as Veeam, etc. Data center experience is a plus. Federal government experience is mandatory. Current Microsoft certifications, such as Azure Security Engineer Associate, Cybersecurity Architect Expert, Windows Server Hybrid Administrator Associate, Security Administrator Associate, etc. Excellent problem-solving and communication skills. Ability to work independently and in a team environment. Strong attention to detail and ability to multitask. Education: BS/BA in Information Systems/Computer Science/related field or 5 years minimum relevant professional and technical experience.

Senior Microsoft Windows Field Deployment Technician As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have: 5 years' experience in imaging, installing computer equipment and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service Bachelor's degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 The hourly rate of pay for this position is $46.26 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify.

Senior Technician Location: Fort Wayne, IN Job ID: Pay Range: $31-36 Job Summary: We are looking for a versatile, hands-on Senior IT Technician who thrives in a "jack of all trades" environment. You will be one of the primary on-site resources responsible for keeping desktops, servers, networks, manufacturing tools, conference rooms, and everything in between running smoothly in a fast-paced industrial setting. This is not a narrow role - you will regularly move between end-user support, server support, network troubleshooting, printer repairs, SCIF PC support, data spill cleanup, and help with new office buildouts. Key Responsibilities: Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals Perform patching, basic administration, storage management, and data protection tasks Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support Participate in data closet management, cable management, and physical infrastructure upkeep Support disaster recovery tasks, backup verification, and basic business continuity activities Manage SLA compliance, CSAT scores, ticket backlog, and major incident support Perform data spill remediation, system compliance checks, and support security applications Partner with business units, manufacturing teams, engineering groups, and external vendors as needed Take complete ownership of issues until full resolution has been achieved Qualifications and Skills: Education: Bachelor's degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent). Experience: 2-5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment Technical Skills: Desktop / laptop / imaging / PCaaS lifecycle Networking (switches, WAPs, VPN, Wi-Fi troubleshooting) Printers, peripherals, and shop-floor hardware Basic storage, backup, and disaster recovery concepts Security tools, data spill remediation, and compliance requirements Ticketing systems, SLA/CSAT tracking, and backlog management Soft Skills: Strong customer service mindset and ability to explain technical issues to non-technical users Excellent prioritization and multitasking in a high-pressure production environment Resourceful "figure it out" attitude - you enjoy variety and learning new systems quickly Team player who can mentor others and escalate intelligently as needed Other Requirements: Valid driver's license and reliable transportation Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks Willingness to participate in on-call rotation and occasional after-hours/weekend work Must pass background check and drug screening Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution! OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility. OPmobility Modules develops, assembles and delivers complex, just-in-sequence modules for mass production. World leader, HBPO, now 100% OPmobility, specializes in highly integrated modules, including front-end & cockpit modules, center consoles and charge lid modules. Through new BEVs architectures, it constantly develops new modules with customized solutions. Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow's clean and connected car. Information Management Intern - Part Time (30 hrs/week) Location: 12621 Harris Branch Pkwy., Manor, TX 78653 Schedule: Onsite • Part-Time (30 hours/week) Shift Support: Role supports Second Shift Start Date: ASAP Commitment: Seeking long-term intern (minimum 1 year) About the Role We're looking for a highly motivated Information Management (IM) Intern to join our onsite technical support team. This is an excellent opportunity for students or early career IT professionals who want hands on experience in a fast paced manufacturing environment while supporting second shift production needs. As a long term intern, you'll gain real-world experience across hardware, software, networking, and production floor systems-all while contributing to critical operational support. What You'll Do You will work closely with our IM Coordinator and cross-functional teams to support daily plant technology operations, including: Technical Support & Systems Maintenance Install, configure, and provide basic administration for hardware and software systems Perform corrective and preventive maintenance on IT equipment Conduct basic network configurations and support network components Troubleshoot hardware, software, and network issues for office and production users Operational & Cross-Functional Support Support production processes with technology needs and system functionality Collaborate with HQ and global IM teams for aligned technology solutions Assist with process documentation and other operational tasks as assigned What We're Looking For Education & Skills Currently pursuing or recently completed a degree in: Computer Science, Networking & Infrastructure, or related field Experience or familiarity with: Windows 10 & 11 Network printers Basic networking concepts Help desk support environments Strong communication skills and customer-oriented mindset Ability to collaborate, follow processes, and maintain clear documentation Work Environment & Physical Requirements On-the-floor technical support requiring standing/walking throughout the shift Ability to lift up to 50 lbs, bend, twist, and reach as needed Must be comfortable in a non-climate-controlled production area with varying temperatures Must follow safety procedures and wear PPE when required Why This Internship Is a Great Fit Real hands-on experience supporting a large-scale manufacturing IT environment Exposure to HQ and global IM teams-ideal for developing professional working skills Opportunity to support critical second-shift operations, giving you unique responsibility and visibility Long-term stability (minimum 1-year commitment) to help you build deep technical experience Perfect for students seeking part-time technical work with flexible, meaningful responsibilities Apply Today We are hiring immediately! If you're looking to grow your IT skills, work with real production systems, and be part of a supportive team, we'd love to meet you. This is an onsite position-remote work is not available. Part-time: 30 hours/week. Must be available to support second shift. As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.

About Arcticom, LLC Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. About this position: Business Analyst Location - Beavercreek, OH The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $100k - 140k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities Own, prioritize, and maintain the product backlog for the Service Desk and User Access platforms. Ensure user stories are clearly defined and ready for development sprints. Act as the primary liaison between government sponsors, functional community leads, and the technical delivery team to gather requirements and communicate product vision. Create and maintain a strategic product roadmap that anticipates future enterprise needs, such as Zero Trust architecture integration and automated provisioning. Supervise day-to-day Service Desk operations and user access workflows, ensuring Service Level Agreements (SLAs) and key performance indicators are consistently met. Assist in drafting project schedules, managing resource allocations, and tracking milestones. Identify operational risks and compliance issues (e.g., unauthorized access risks, SLA breaches) and develop mitigation strategies in alignment with security protocols. Generate recurring performance reports, compile operational metrics, and brief leadership on team throughput, ticket resolution times, and access provisioning bottlenecks. Analyze and document current-state service desk and user access workflows and user onboarding/offboarding processes. Design optimized future-state process maps. Gather detailed technical and functional requirements from stakeholders for system upgrades, new user community implementation and existing user community migration. Design, build, and maintain automated reporting dashboards to track Service Desk Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational throughput. Analyze historical ticket data and user access requests to identify bottlenecks, forecast support demands, and recommend solutions for recurring issues. Required (Minimum Necessary) Qualifications Education Requirements: Must have a bachelor's degree or 5-10 years equivalent experience Level of Experience Requirements: Ten (10) years of USAF Logistics knowledge. Hold or have the ability to acquire a government security clearance; requires U.S. citizenship. Knowledge, Skills, Abilities, and Other Characteristics Experience in process mapping, data modeling, taxonomies, ontological models, and systems analysis required. Proficiency in data visualization tools (e.g., Tableau, Power BI, Qlik) Strong written and verbal communication skills, ability to communicate technical and business information effectively to both technical and non-technical people. Ability to understand our business, be a team player and enjoy working in a team-oriented environment. Strong problem solving/decision-making skills. Experience leading and influencing others, including senior level personnel. Process design and implementation. Demonstrated analytical skills. Strong collaboration skills. Ability to translate operational policies into technical user stories Experience managing cross-functional teams Advanced proficiency in Excel. Intermediate proficiency with Power Point, SharePoint, Power Automate. Proficient with Jira and Confluence. Strong quantitative analysis capabilities Demonstrated knowledge of Agile methodology. Demonstrated knowledge of project management discipline. Strong organizational skills. Technical document writing. Knowledge of ELMS and Air Force logistics systems Preferred Project Management certification desired, but not required Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation"safety-sensitive" functions. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

SR. IT TECHNICIAN - Helpdesk 18-01622 Who We Are: We provide computer support for the Mechanical Engineering Division focusing on systems, storage, backups and networking. By joining our team, you will receive an additional $500 in your first paycheck, minus taxes. Objectives of this Role: Provide end-user support for Windows systems. Install a variety of engineering and general purpose software for users. Setup new computers and peripherals for users. Daily and Monthly Responsibilities: Support our division desktop/laptop systems with computer system maintenance, software installation, problem diagnosis/resolution, hardware deployments, and general support of Windows and MAC systems. Perform both local and remote support as needed for hardware/software issues. Work as a team member to provide excellent customer service to our division staff of approximately 400. Deliver hardware and technical support throughout SwRI campus. Requirements: Requires a high school diploma or equivalent. IT support related coursework or certifications preferred. 5+ years: General computer helpdesk experience. For those with an IT related Associate's degree, 4 years of work experience is required. Must be detail-oriented, having outstanding communication skills (both written and verbal), and excellent at multi-tasking and problem-solving. Should have ability to work independently in the absence of specific instructions on a number of tasks with a high degree of accuracy and have excellent organizational skills. Familiarity with Desktop Central and Sentinel One desired. A valid/clear driver's license is required. Special Requirements: Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen. Job Locations: San Antonio, Texas For more information about this division, visit the Mechanical Engineering home page. An Equal Employment Opportunity Employer: race, color, religion, sex, national origin, disability, and veteran status. If you need assistance with completing the application, please Contact Us Back To Top

You will work across several verticals including health, business, education, transportation, employment, judicial, housing, agriculture and many more. This role demands a deep familiarity with the requirements and processes for complying with current and future accessibility standards as documented in WCAG, ADA, and Section 508. You will also support cross-functional teams who have responsibilities in the application of remediation efforts connected to your testing work. These teams include website administrators, content developers, platform engineers, and digital asset managers. You will be responsible for clearly communicating testing results to stakeholders as needed and be able to intelligently answer questions about your testing processes and results. This role requires strong QA practices, proactive problem-solving, and an ability to meet consistent project deadlines. Your work will help open up access to critical state services and change lives. Main Responsibilities NOTE: This is a testing-heavy role. Manual testing of digital assets is the primary responsibility of this position. Conduct testing of digital products, services, and technologies, to ensure the State can meet the highest standards of accessibility Maintain and organize testing data to allow for focused application of remediation efforts Assist with code review and remediation, helping developers and engineers quickly apply best practice solutions for critical usability issues This role will support the State's enterprise initiative for accessibility optimization. To better understand the needs, we broke down additional responsibilities into seven main areas. Assessment • Audit current State systems and customer-facing assets to find accessibility issues. Assemble and deliver test data to show commonalities as well as unique areas of need • Develop test cases and improve testing protocols, to allow for the deepest discovery of issues • Clearly summarize accessibility findings and provide recommendations for remediation, including code-level and role-based recommendations and solutions • Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services Documentation • Collect and document testing data to allow for clear benchmarking, gap analysis, and risk assessment aligned to platform, service domain, asset type, and customer journey • Support performance scoring, compliance tracking, and analysis reports • Align with State Accessibility leadership to help support the roadmap, vision, and strategy for enterprise accessibility improvements Testing/QA • Execute and iterate manual accessibility testing for all state digital assets, before and after remediation • Integrate testing policies and perform quality checks on audit processes to validate results and support best practices for testing, for both state and vendor work Communication • Clearly communicate testing outcomes and provide expertise to help stakeholders understand results • Keep Accessibility leadership apprised of progress, challenges, and outcomes related to the enterprise testing efforts • Establish and maintain effective relationships across multiple teams to help support accessibility work at the State. Maintaining • Maintain test libraries, testing standards, tool configurations, data repositories, and reporting frameworks to help support the state's ongoing governance of accessibility standards • Mentor internal team members and agency staff on accessibility standards and testing approaches to promote sustainability and skills transfer • Stay on top of the latest changes in WCAG, ADA, and Section 508 standards, and document and apply adjustments to testing practices to accommodate these changes Required Knowledge, Skills, and Ability • Bachelor's degree is required, preferably in the field of Computer Science, Software Engineering, IT, Web Development, Library or Informational Science, or Human Computer Interaction • 3+ years of hands-on digital accessibility testing experience, including experience with assistive technologies, WCAG compliance, and manual testing methods • 2+ years of experience on a digital product team, either working as a project owner or individual contributor, working collaboratively with internal and external teams to improve products and services using digital accessibility technologies, policies, and best practices • Strong proficiency in manual testing with assistive tech: NVDA, JAWS, Dragon, Fusion, Deque, Wave, ZoomText, VoiceOver, TalkBack. Also expertise with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye gaze tech, and alternative input devices including keyboards • Strong proficiency in HTML, ARIA, and semantic markup knowledge • Expertise in auditing common and legacy systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams • Demonstrated understanding of user-centered design (UCD) methodologies and how to use testing data to support accessibility design problems • Strong understanding of responsive web design principles, techniques, and frameworks • Experience testing and assessing accessibility issues on internal business processes, including case management and data collection systems • Creative out-of-the box thinking to provide solution-oriented guidance for optimizing digital assets using the latest digital accessibility techniques and tools • Can work both independently and collaboratively to help advance a program's accessibility standards • Experience as a mentor or coach for other product and service testers to promote stronger consistency and standards • Strong interpersonal and communication skills, including the ability to clearly present data and analysis, as well as the ability to receive feedback on your work • Expert in facilitating the integration of test data to support analysis and remediation processes • Strong ability to create and maintain documentation and best practice testing methodologies across multiple systems and functional areas • Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions Preferred Skills & Qualifications Experience with software like Axe, WebAIM, SiteImprove, and Sitebulb Experience with browser devtools and accessibility extensions: Axe, WAVE, ARC Toolkit • Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests • Strong organizational skills and experience with project tracking software, along with experience in agile processes and project development best practices • Experience in balancing a diverse workload of projects, with varying complexities and unique needs • Excellent time management skills, with an ability to commit and deliver on project goals, timelines, and target dates • Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives Ability to engage in rigid practices for accessibility testing, while maintaining flexibility for ad-hoc needs • Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom Other Desired Skills Experience in testing complex systems that use standard technologies (HTML, CSS, JavaScript, SQL, jQuery) Experience in accessibility compliance for chatbots and other customer communication tools Experience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assets Experience with digital forms and documents remediation to meet accessibility standards Experience with Sitecore, Salesforce, Adobe XD, and Jira/Confluence Knowledge of multiple testing, analysis, data visualization tools Desired Certifications One or more of the following: • IAAP certification (CPACC, WAS, etc.) • PMP certification • DHS Trusted Tester certification • Deque University • Section 508 Administrative Considerations The Digital Accessibility Tester will work on a high functioning team within the state's Digital Government group. They will be part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with digital asset Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement. The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. Payment will be on a time and material basis and paid only for hours worked. State Agencies are in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided. Use of State Resources: The contractor will be provided with a virtual desktop environment that will allow the contractor to use their own computer to access and engage with State systems. Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.

Position Title: Senior Microsoft Windows Field Deployment Technician As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have: 5 years' experience in imaging, installing computer equipment and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service Bachelor's degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan Pay: $46.26/hr We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify.