10 jobs found

Stefanini Group is hiring! Stefanini is looking for a IT Analyst II in Chandler, AZ 85226 For quick Apply, please reach out to Maria Teresa Paje, call / email: Job Title: IT Analyst II Location: 6833 W Willis Rd Ste 5050, Chandler, AZ 85226 Duties Lead IT deskside activities to support all employees at the Client Chandler plant in Chandler, AZ. Support the systems running in the Manufacturing Infrastructure environment at Chandler Operations. This infrastructure is comprised of VMWare VM's running Windows operating systems, Windows physical machines, SAN's, and backup storage devices and supports running SQL Server, IIS, Rockwell Factory Talk, and other systems. Execute quarterly patch cycle and other periodic security updates. Diagnose and resolve software and hardware incidents, including operating system (Windows 10 and 11), network, mobile devices and a range of software applications. Stage, configure, and deliver IT assets. (e.g., personal computers and mobile phones) Manage the inventory of IT assets. Work across a global IT support team to share information and best practices. Operate with Client IS standards and conventions and applicable Client Business Unit IT Standards. Skills Demonstrate knowledge of the practical application of systems and technology. This includes knowledge of systems architecture, hardware, operations, and life cycle. Demonstrate knowledge of Windows Operating Systems and SQL Server configuration and troubleshooting. Develop a working knowledge of the functional systems deployed in the environment. Manage aspects of computer rooms such as UPS backup power, environmental monitoring, housekeeping, and audit compliance. Use productivity tools (Outlook, Excel, Word, etc.) effectively. Develop an understanding of the business processes. Timely completion of process audit/compliance requirements. Ensure security and compliance in the process control computing area. Pursue continuous learning consistent with the movement in job requirements, changes in technology, and changes in the organization. Develop and maintain strong problem-solving and troubleshooting skills. Demonstrate ability to think through complex technical problems and identify and resolve gaps / risk. Ability to work well under pressure while maintaining a professional image and approach. Exercise strong decision-making capabilities, with ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one. Demonstrate self-motivation with autonomous work ethic. Basic Qualifications: 3 years experience as an IT professional in a business environment. Preferred Qualifications Bachelor's degree from an accredited organization. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. This position will be based at the College of Health Sciences and will provide primary Desktop, Device and Applications support for this location. Experience in applications and desktop support in a college setting is heavily preferred. The College Applications and Field Support Analyst maintains and supports information technology users and hardware in the College of Health Sciences. Responsible for the operation and maintenance of computer-assisted simulation technology. JOB DUTIES AND RESPONSIBILITIES: Provides first-level troubleshooting support for PC hardware failures for College administrators, faculty, staff and students. Provides first-level support for network simulation technology. Provides first-level support for wireless networking. Maintains working knowledge of standard software for the PC's in the College, especially Microsoft Windows and Office and working knowledge of computerized patient models in the simulation lab. Instructs PC users in equipment and program functions. Communicates with vendor(s) through Information Services, as directed. Develops long range plan for computer services including hardware/software for the College. Collaborates on implementation of the approved plan for computer services for the College including faculty, staff, and students. PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to seven hours per day, three hours at a time. Continuous use of fingers and hands for typing. Requires hand and finger dexterity to use computer equipment. Occasional kneeling, bending, stooping, lifting of objects weighing up to 60 lbs., and pushing object weighing up to 80 lbs. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near and far vision, peripheral vision and depth perception. EDUCATION: A computer science or electronic technology major in Bachelor or Associate degree program. TRAINING AND EXPERIENCE: Experience in solving hardware problems and/or previous computer operations experience. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's St. Luke's University Health Network is an Equal Opportunity Employer.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Front-End Developer for a remote federal program opportunity on our team. Position Overview The Front-End Developer is responsible for designing, developing, testing, and maintaining responsive, accessible, and user-friendly web applications that comply with Federal standards and modern web development practices. This role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, UX/UI Designers, Solution Architects, Back-End Developers, and QA Engineers to deliver secure, scalable, and intuitive user interfaces that meet business, technical, and accessibility requirements. Key Responsibilities Design, develop, and maintain responsive, mobile-first web applications using modern front-end frameworks and technologies. Build user interfaces using the U.S. Web Design System (USWDS) to ensure consistency with Federal design and usability standards. Translate UI/UX designs, wireframes, and business requirements into intuitive, accessible, and high-quality user interfaces. Develop reusable UI components, templates, and front-end libraries that promote scalability and maintainability. Integrate front-end applications with RESTful APIs and back-end services. Ensure applications are fully responsive and compatible across desktop, tablet, and mobile devices. Ensure compliance with Section 508, WCAG 2.1 AA, and Federal accessibility standards. Optimize application performance, browser compatibility, and user experience. Collaborate with UX/UI designers to implement design systems, branding, and responsive layouts. Participate in Agile development activities including backlog refinement, sprint planning, code reviews, sprint demonstrations, and continuous integration. Troubleshoot and resolve UI defects, accessibility issues, and performance bottlenecks. Develop and maintain unit, integration, and end-to-end tests to ensure application quality. Document technical designs, reusable components, and development standards. Required Qualifications Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field. Minimum of 5 years of experience developing enterprise web applications. Strong proficiency with HTML5, CSS3, JavaScript, and TypeScript. Experience with React, Angular, or Vue.js. Experience implementing responsive, mobile-first web applications using modern CSS techniques such as Flexbox and CSS Grid. Experience implementing the U.S. Web Design System (USWDS) or similar enterprise design systems. Experience integrating RESTful APIs and JSON-based services. Experience developing accessible applications compliant with Section 508 and WCAG 2.1 AA. Familiarity with Git, Agile/Scrum methodologies, and modern software development practices. Preferred Qualifications Experience supporting Federal Government web applications. Experience with Bootstrap, Tailwind CSS, Material Design, or other component libraries. Experience with front-end testing frameworks such as Jest, Cypress, Playwright, or Selenium. Experience with Azure DevOps, GitHub, GitHub Actions, Jenkins, Docker, and cloud-hosted applications. Knowledge of OWASP secure coding practices and DevSecOps principles. Desired Skills React, Angular, or Vue.js HTML5, CSS3, JavaScript, TypeScript U.S. Web Design System (USWDS) Responsive and mobile-first web design RESTful APIs and JSON Section 508 and WCAG 2.1 AA accessibility Cross-browser compatibility UI component libraries and design systems Performance optimization Unit and end-to-end testing Git, CI/CD, and Agile development Strong analytical, communication, and collaboration skills Work Environment Remote or hybrid work environment based on program requirements. Clearance Requirements Ability to obtain and maintain a Public Trust clearance. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Job Description Job Description Summary The Data Center Operations (DCO) role is to provide support for over 3,000 end-users at the Brooklyn Hospital center including remote site. The Data Center Operations is primarily responsible for backend related functions (e.g. network and servers) serving as the point of contact for the Service Desk Analyst (SDA) team, Telecommunication Voice (TELV) team, and other various IT related teams in backend related issues and escalation. While primarily working on backend system, the DCO roles support the SDA and TELV teams during IT projects that other ongoing problems. Reports & Manager: Sr. Manager, Datacenter and Network Operations Primary Responsibilities • Incident ownership from start to the resolution of issues assigned to the Data Center Operations queue following the hospitals Service Level Agreements (SLA) and ITIL procedures established, including, but not limited to working on the issues end to end, documenting the issue fully from the initial troubleshooting steps to the final resolution, creating and/or modifying knowledge base articles that will speed up resolution for future incidents, working with 3rd parties/vendor support to solve issues, and follow all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Server administration tasks to include, but not limited to, troubleshooting server issues, permission issues, application issues, database issues, building, testing, modifying, decommissioning, scoping, and working with 3rd party vendors with servers located on The Brooklyn Hospital Data Center. As the escalation point the DCO will own the case until a resolution is found including document the issue for future issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Network administration tasks include, but not limited to, load balancers, switch operations, router operations, servers operations (e.g. Cisco UCS Operations and other types of servers) using only authorized tools and applications/services to solve network related issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Participate in The Brooklyn Hospital Center Information department related projects in addition to other duties that they may be assigned in accordance with The Brooklyn Hospital Information department guidelines alone and/or as part of a team, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Supporting the Service Desk Analyst Team, Telecommunications Voice Team, and other IT-based teams for backend related issues from their own Incident queue that gets escalated from normal standard operating procedures. Minimum Job Requirements • Ability to work independently and/or as a team. • Demonstrates the ability to troubleshoot using ITIL methodology and also out-of-the-box thinking. • Advanced knowledge of the operating systems of Windows 10, Windows 11, Apple iPhone, Apple iPad, and/or Mac OSX. • Advanced Knowledge of Windows Server 2012/2016/2019 with a focus on Windows Active Directory, Ubuntu Linux OS (nice to have). • Working knowledge of Cisco Networking Equipment, including, but not limited to Cisco Catalyst and Nexus switches, Cisco software solutions of Cisco Prime, Cisco Stealth watch, Cisco ISE, and/or Cisco AMP or equivalent software. • Ability to understand VMware related products and/or Citrix related produces and/or Microsoft related productions that are both end user based and server-based solutions or hardware. • Ability to learn new systems independently and/or part of training sessions and/or part of knowledge base articles provided by the Brooklyn Hospital Information Technology Department. • ServiceNow platform or equivalent ITIL ticketing system use. • Remote Support Tools including by not limited to Bomgar, WebEx, and other equivalent tools that are authorized by the Brooklyn Hospital Information Technology department. • Understanding of Cisco IP VoIP systems or equivalent IP VoIP based systems • Basic creation knowledge of PowerShell and batch file scripting • Excellent writing and oral skills in English. • Ability to demonstrate, Adheres to, and promotes The Brooklyn Hospital Center's Service Excellence Standards • Exerting up to 100lbs of force semi-occasionally, and/or in excess of 50lbs frequently, and/or in excess of 20lbs of force constantly to move objects with reasonable accommodations. • Valid driver's license in order to travel to potential remote locations as part of the Brooklyn Hospital network or the ability to travel using public transit system • To be ability to work a standard shift, weekend, night time work, and/or irregular hour shifts for projects and other functions that might not happen during normal business hours. • Expected to respond to network and server related incidents at night time on a rotating schedule with other members as the escalations point of contact. Education • Bachelor's degree in an IT-related field or higher degree, and/or • Combination of relevant work experience (see below) and Certifications (see below) Work Experience • Minimum of five (5) years of relevant/equivalent work experience Certifications • CCNA or higher, either valid or within 2 years of it being expired, and/or • VMware/Citrix (Server or End User Management track), either valid or wishing 3 years of it being expired Special Notes • Ability to pass a compressive employment verification, background investigation, and medical tests, as designed by the Brooklyn Hospital Human Resources department prior to starting. • The offer letter is given to prospective employees, and then once the or above checks out with Human resources, employees are expected to start right away. Potential Exposers • Exposure to Hazardous Materials such as - wastes, dusts, gases, fumes, cold environments. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.

Description: PURPOSE: We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible for managing device compliance, application deployment, Windows Autopilot, and Tier 2/3 user support across Windows, macOS, iOS, and Android platforms. KEY RESPONSBILITIES: Administer Microsoft Intune for endpoint management across multiple platforms Manage compliance policies, configuration profiles, security baselines, and app deployments Support Windows Autopilot, Windows Update for Business, and endpoint patching Troubleshoot device enrollment, sync, policy, and application issues Administer Microsoft Entra ID, Microsoft 365, and Conditional Access Support Microsoft Defender for Endpoint and Endpoint security initiatives Develop PowerShell scripts to automate endpoint administration tasks Provide Tier 2/3 support for desktops, laptops, mobile devices, and Microsoft 365 Create technical documentation and support IT projects, migrations, and upgrades DUTIES, RESPONSIBILITIES, ESSENTIAL FUNCTIONS: Administer and support Microsoft Intune, Microsoft 365, Microsoft Entra ID, and endpoint security tools across Windows, macOS, iOS, and Android devices Manage device provisioning, application deployment, compliance policies, configuration profiles, patching, and security settings Provide advanced Tier 2/3 technical support for hardware, software, mobile devices, and Microsoft 365 services Troubleshoot and resolve device, access, policy, application, and endpoint management issues Support Windows Autopilot, Windows Update for Business, Microsoft Defender for Endpoint, and related security initiatives Develop and maintain PowerShell scripts, technical documentation, and knowledge base materials Participate in system upgrades, device rollouts, migrations, and continuous improvement efforts Collaborate with IT and security teams to ensure endpoint management aligns with organizational policies and compliance requirements Requirements: EDUCATION AND/OR PROFESSIONAL LICENSE(s): Bachelor's degree in IT, Computer Science, or equivalent experience Microsoft Certified: Endpoint Administrator Associate EXPERIENCE: 3+ years of IT support or systems administration experience 2+ years of Microsoft Intune administration experience Experience with SCCM/MECM co-management Experience with Microsoft Defender XDR Familiarity with Apple Business Manager, Android Enterprise, CIS, NIST, or CMMC KNOWLEDGE, SKILLS, AND ABILITIES: To perform the job successfully, an individual should demonstrate the following competencies: Strong knowledge of Microsoft Intune, Microsoft 365, Microsoft Entra ID, Windows 10/11, Windows Autopilot, Active Directory, Group Policy, and endpoint security tools such as Microsoft Defender for Endpoint Skilled in administering endpoint management solutions, deploying applications, and managing compliance and configuration policies Skilled in troubleshooting device, application, access, and user support issues across desktop, laptop, mobile, and cloud environments Proficient in PowerShell scripting to automate endpoint administration and operational tasks Ability to provide advanced Tier 2/3 support in a timely, professional, and customer-focused manner Ability to analyze complex technical issues, identify root causes, and implement effective solutions Ability to manage multiple priorities, maintain accurate documentation, and support system upgrades, device rollouts, and security initiatives Strong written and verbal communication skills, with the ability to work effectively with technical and non-technical users PHYSICAL/MENTAL/COMMUNICATION REQUIREMENTS: Employees are occasionally required to stand; walk; sit; manual dexterity to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee may lift and/or move up to 50 lbs. Specific vision abilities required by the job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The individual must have a high level of comprehension, and a high level of general, verbal, written, and numerical intelligence. WORK ENVIRONMENT: Works majority of the day in a climate-controlled environment, except for or otherwise specified, performing work in the warehouse or manufacturing areas which are subject to changes in temperature and/or noise. TRAVEL: Limited travel required LOCATION: Gentex's Carbondale facility is located in Northeastern Pennsylvania in Lackawanna County. Carbondale, PA is about twenty miles north of Scranton, PA, 50 miles south of Binghamton, NY, and about 125 miles from New York City and Philadelphia. The area hosts numerous nearby state parks, nature preserves and local colleges and universities, including The University of Scranton and Marywood University. Northeast Pennsylvania is a beautiful area and offers an excellent cost of living. It is a great place to work, recreate, meet people, raise a family and live! Gentex Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard for any applicable state or federal protected class. Gentex is an E-Verify Participant. Pre-employment drug/alcohol/background screening is required. PI51bd9f05d6-

Position: Technical Support Analyst (Ref: 18579) Location: Petersburg, VA USA, 23803 Salary: $36.67/hr. Duration: 4 Months 25 Days - Parttime Openings: 1 Deadline: 08/14/2026 Description: Work Arrangement: Onsite Location: Petersburg, VA We are seeking a skilled and proactive Technical Support Analyst III to join our team in Petersburg, VA. This position plays a critical role in assessing, maintaining, and supporting the organizations technology infrastructure, including hardware, software, systems, and key technical initiatives. This role begins as a 3-day per week (24 hours/week) contract position for the first three months, with the intention of transitioning into a permanent part-time position maintaining the same 24-hour weekly schedule. Key Responsibilities Technology Needs Assessment: o Evaluate organizational needs across hardware, software, systems, and upcoming technology initiatives. o Track and document active projects, operational issues, user concerns, and action items. Technical Support & Troubleshooting: o Provide tier-level technical assistance for applications, hardware, and system-related issues. o Diagnoses, troubleshooting, maintains, and repair desktop computers, peripherals, and system hardware. o Guide and coach staff through troubleshooting mobile devices, phone systems, asset inventory tools, and software application issues. Systems Maintenance & Asset Management: o Document, maintain, upgrade, or replace hardware and software systems as required. o Maintain precise and up-to-date asset inventory records. Procurement & Security Compliance: o Evaluate and recommend IT equipment purchases to meet operational requirements. o Maintain required administrative and technical security controls across software and integrated systems. User Guidance & Issue Escalation: o Advise end-users on technology solutions to support operational needs. o Communicate requirements to centralized IT operations and service desks for additional guidance. o Promptly escalate critical system outages and urgent security issues to central IT and security operations teams. Preferred Qualifications & Experience Prior experience supporting office relocations, including server room moves and telephone system setups. Prior experience initiating or supporting Electronic Health Records (EHR) system implementations. Strong communication skills with a proven track record of coaching non-technical staff through hardware and software solutions. Job Requirements Work Location: 100% Onsite in Petersburg, VA. Interview Process: In-person interview required. Job Type: Part-Time Contract to Permanent Schedule: 3 days per week (24 hours per week) Required / Desired Skills Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management Required - 1 Years General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required - 1 Years Experience leading meetings, configuring audio equipment Required - 1 Years Experience troubleshooting hardware and software-hands on or from a service desk Required - 1 Years Experience in creating professional communications to users Required - 1 Years Demonstrated success in managing and prioritizing work Required - 1 Years Must understand writing technical processes and instructions to simply processes for user. Required - 1 Years Must be able to write clear emails explaining technical issues and work toward solution and can follow up with user/district as needed Required - 1 Years Must be able to meet with staff and converse about technical resolutions needed and get as much information as possible during the meeting. Required - 1 Years Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required - 1 Years Experience working on PC Refresh projects Required - 1 Years Demonstrated knowledge policies and processes regarding PC Refresh Required - 1 Years Must demonstrate success working as a team member and collaborating to achieve objectives. Required - 1 Years Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup Required - 1 Years Excellent project management skills and ability to manage multiple priorities Required - 1 Years

Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Job Description: Provides application support to the Cadence module and user assistance within the assigned application(s). The Epic Application Analyst is responsible for the full system cycle, whether it is a new system or an upgrade. They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to the business aspects of clinical operations and assists users to maximize the utility of the clinical system. In this role, the Epic Application Analyst serves as the liaison between the user community, IT, the Epic build team and other departments as necessary. Additionally, the Epic Application Analyst performs all design, build, optimization, and upgrade tasks for assigned module(s) and associated integrations. This position is primarily remote but must be able to travel onsite to our facilities for projects. This position is primarily remote but must be able to travel onsite to our facilities for projects. To qualify you must have: Associate or Bachelor's degree in healthcare, business management, or information systems. Experience in scheduling, registration, insurance verification and pre-authorization preferred. Proven skills in problem-solving. Strong analytical and technical skills. Exposure and general understanding of front end workflows. Working knowledge of multiple software applications, systems analysis/design, integration/design, or web applications/design. General understanding of underlying technologies: hardware, networking, Intranet, Internet, PDA, bar coding and wireless. Ability and commitment to meet deadlines and cope in a fast-paced environment. Capable of working well in a diverse, multidisciplinary team and successfully interacting with others at all levels of the organization, including remote teams. Ability to maintain a professional attitude and demeanor in both normal and pressure situations. Proficient MS Office skills. Epic proficiency/certification preferred or must obtain Epic proficiency/certification during the introductory period. Your Extraordinary Career Starts Here We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals. Our comprehensive benefits program includes, but is not limited to: Medical, dental and vision coverage Wellness program, including free screenings Healthcare and Dependent Care Spending Accounts (HSA) Retirement savings plan Life insurance Disability income protection PI578186cef20a-3272