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AV Technician

System One Washington, Washington DC

Job Description Job Description Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required) Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes. Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs. Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery. Requirements Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing. Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Technical Skills: AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

09/21/2026

Full time

Job Description Job Description Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required) Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes. Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs. Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery. Requirements Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing. Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Technical Skills: AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Systems Technician

Integris San Antonio, Texas

Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.

09/21/2026

Full time

Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.

Lead Test Engineer - Server Manufacturing

Jabil Florence, Kentucky

This job is with Jabil, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Location: On-site at our Florence, KY facility. How Will You Make an Impact? Jabil is seeking a Test Engineer IV (Lead Test Engineer) to join our Advanced Compute team in Northern Kentucky. In this role, you will support the development, integration, testing, and continuous improvement of advanced AI/ML, GPGPU, server, networking, and storage platforms within a high-volume manufacturing environment. You will play a critical role in improving product quality, system performance, and manufacturing efficiency through failure analysis, automation, and test engineering leadership. This position is highly impactful to both customer satisfaction and operational excellence, supporting cutting-edge compute hardware and infrastructure technologies used in enterprise and AI-driven environments. The ideal candidate will bring strong Linux expertise, server/network troubleshooting experience, scripting knowledge, and a deep understanding of compute hardware systems and manufacturing concepts. What Will You Do? Design, develop, and maintain test procedures, tester hardware, and software for advanced compute and server platforms. Perform detailed failure analysis and root cause investigations on hardware and software-related issues. Troubleshoot complex server, networking, and storage systems in a manufacturing environment. Develop and maintain Bash and Python scripts to automate testing and data collection processes. Analyze system and manufacturing data using Excel and Power BI to drive continuous improvement initiatives. Support AI/ML, GPGPU, and hardware accelerator-based server and storage platforms during integration and production. Configure, troubleshoot, and support networking systems including switches, routers, IP configurations, LAN/WAN environments, and Layer 3 networking. Support optical networking technologies including transceivers, fiber optics, and fiber optic hardware types. Utilize Linux command line tools and train team members on Linux fundamentals and scripting basics. Collaborate with engineering, manufacturing, and customer teams to resolve technical challenges and improve product quality. Lead and mentor test engineers, technicians, and support staff while promoting technical excellence and accountability. Support New Product Introduction (NPI) activities and ensure readiness for manufacturing and test operations. Apply LEAN manufacturing concepts and quality methodologies including Yield, GRR, DPPM, and statistical analysis techniques. Interpret test logs, JSON files, and software outputs to identify trends and improve system performance. Present technical findings, test data, and improvement recommendations in meetings with internal teams and customers. Drive continuous improvement through process optimization, automation, and cost reduction initiatives. Maintain compliance with all company safety, security, and quality policies. Perform other duties as assigned. Minimum Qualifications Education: Bachelor's degree in Computer Science, Computer Engineering, Electronics Engineering, Electrical Engineering, or related engineering discipline preferred. Experience: 8+ years of experience in hardware testing, failure analysis, or test engineering within a manufacturing or mass production environment. Experience troubleshooting server computers, networking systems, and compute hardware platforms. Experience with Linux environments, Bash scripting, Python scripting, and test automation. Experience with manufacturing concepts, LEAN methodologies, and quality metrics. Experience presenting technical data and leading technical discussions in English. Technical Skills: Advanced Linux command-line expertise. Familiarity with Bash scripting, Python, JSON files, and software development concepts. Strong understanding of computer architecture and compute server functionality. Knowledge of networking systems including switches, routers, optical fibers, transceivers, IP configurations, and Layer 3 networking. Strong analytical, troubleshooting, and statistical data analysis skills. Proficiency in Microsoft Excel and Power BI for data analysis and reporting. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to walk, and to lift and carry PC's and test equipment weighing up to 50 lbs. Specific vision abilities required by this job include close vision and use of computer monitor screens a great deal of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Individual's primary workstation is located in an office setting, with some time spent each day on the manufacturing floor. The noise level in this environment ranges from low to moderate. Required PPE for the manufacturing area includes composite toed shoes, hearing protection, protective eyewear, and an ESD vest. The manufacturing floor is modernized, climate-controlled, and well-lit. BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (), the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in. Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law. Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

09/21/2026

Full time

This job is with Jabil, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Location: On-site at our Florence, KY facility. How Will You Make an Impact? Jabil is seeking a Test Engineer IV (Lead Test Engineer) to join our Advanced Compute team in Northern Kentucky. In this role, you will support the development, integration, testing, and continuous improvement of advanced AI/ML, GPGPU, server, networking, and storage platforms within a high-volume manufacturing environment. You will play a critical role in improving product quality, system performance, and manufacturing efficiency through failure analysis, automation, and test engineering leadership. This position is highly impactful to both customer satisfaction and operational excellence, supporting cutting-edge compute hardware and infrastructure technologies used in enterprise and AI-driven environments. The ideal candidate will bring strong Linux expertise, server/network troubleshooting experience, scripting knowledge, and a deep understanding of compute hardware systems and manufacturing concepts. What Will You Do? Design, develop, and maintain test procedures, tester hardware, and software for advanced compute and server platforms. Perform detailed failure analysis and root cause investigations on hardware and software-related issues. Troubleshoot complex server, networking, and storage systems in a manufacturing environment. Develop and maintain Bash and Python scripts to automate testing and data collection processes. Analyze system and manufacturing data using Excel and Power BI to drive continuous improvement initiatives. Support AI/ML, GPGPU, and hardware accelerator-based server and storage platforms during integration and production. Configure, troubleshoot, and support networking systems including switches, routers, IP configurations, LAN/WAN environments, and Layer 3 networking. Support optical networking technologies including transceivers, fiber optics, and fiber optic hardware types. Utilize Linux command line tools and train team members on Linux fundamentals and scripting basics. Collaborate with engineering, manufacturing, and customer teams to resolve technical challenges and improve product quality. Lead and mentor test engineers, technicians, and support staff while promoting technical excellence and accountability. Support New Product Introduction (NPI) activities and ensure readiness for manufacturing and test operations. Apply LEAN manufacturing concepts and quality methodologies including Yield, GRR, DPPM, and statistical analysis techniques. Interpret test logs, JSON files, and software outputs to identify trends and improve system performance. Present technical findings, test data, and improvement recommendations in meetings with internal teams and customers. Drive continuous improvement through process optimization, automation, and cost reduction initiatives. Maintain compliance with all company safety, security, and quality policies. Perform other duties as assigned. Minimum Qualifications Education: Bachelor's degree in Computer Science, Computer Engineering, Electronics Engineering, Electrical Engineering, or related engineering discipline preferred. Experience: 8+ years of experience in hardware testing, failure analysis, or test engineering within a manufacturing or mass production environment. Experience troubleshooting server computers, networking systems, and compute hardware platforms. Experience with Linux environments, Bash scripting, Python scripting, and test automation. Experience with manufacturing concepts, LEAN methodologies, and quality metrics. Experience presenting technical data and leading technical discussions in English. Technical Skills: Advanced Linux command-line expertise. Familiarity with Bash scripting, Python, JSON files, and software development concepts. Strong understanding of computer architecture and compute server functionality. Knowledge of networking systems including switches, routers, optical fibers, transceivers, IP configurations, and Layer 3 networking. Strong analytical, troubleshooting, and statistical data analysis skills. Proficiency in Microsoft Excel and Power BI for data analysis and reporting. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to walk, and to lift and carry PC's and test equipment weighing up to 50 lbs. Specific vision abilities required by this job include close vision and use of computer monitor screens a great deal of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Individual's primary workstation is located in an office setting, with some time spent each day on the manufacturing floor. The noise level in this environment ranges from low to moderate. Required PPE for the manufacturing area includes composite toed shoes, hearing protection, protective eyewear, and an ESD vest. The manufacturing floor is modernized, climate-controlled, and well-lit. BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (), the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in. Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law. Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

Specialist II, Sysco Technology Support - GSC - US

Sysco Honolulu, Hawaii

Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager

09/20/2026

Full time

Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager

Spc II, BT Support

Sysco Fargo, North Dakota

Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager

09/20/2026

Full time

Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager

Audio-Visual Technician

CourtSmart Digital Systems, Inc. Jackson, New Jersey

Job Description Job Description CourtSmart Digital Systems is in the business of developing unique and leading-edge audio/video and AI technology for courts, law enforcement, and other government agencies. We develop software applications that use industry standard hardware and enable our customers to resolve challenges that they face. Our customers are located throughout the US and Internationally. CourtSmart has been successfully operating for 30 years and has maintained growth each year of operation. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our full-time employees. CourtSmart, designs and installs advanced, AV recording/AI, and presentation systems to courtrooms throughout the State of New Jersey and around the USA. Our technology uses AI in our courtroom solutions. We are looking for AV professionals based in our NJ office in Jackson. Job Description: We are seeking experienced, full-time AV Support Technicians to install, maintain, and support audiovisual systems at government facilities. Qualified candidates must be able to work independently while also collaborating effectively as part of a team. This is a full-time position based out of our Jackson, NJ office. Regular travel throughout New Jersey and surrounding areas is required, with occasional travel to other locations as project needs arise. Job Responsibilities Include: Primary job function is to provide remote support for installed AV installations. Previous experience in supporting AV installations is essential. This is NOT an entry level position Responsibilities will also include design, install and maintain multi-component hardware and software AV systems including digital recording systems, presentation systems, PA systems, AI real-time courtroom displays, multi-camera switching systems, video conferencing systems, etc Travel to sites for scheduled installations, site-visits, and support issues will be required Research, test and evaluate new AV products (controls, DSPs, microphones, cameras, presentation systems) Design and produce quotations for management approval to satisfy customer requests. Skills Required: Understanding of AV signal-flow and the ability to design, troubleshoot, and fine tune programing for DSPs and control systems Basic knowledge of Crestron control system programming is a big plus Implementing and integrating video conferencing systems Perform rack-builds on-site and in-house with cable management to industry standards Ability to terminate standard AV cables and wiring such as: XLR, 1 4-Inch, BNC, and CAT5e/6, db9 pin serial, etc General knowledge in interacting with networks Experience in remote AV support Experience and DANTE certification a big plus Ability to work with and train customers at different levels of experience Requires the ability to pass background criminal checks through local and federal agencies as needed Must be able to obtain a valid passport We offer an excellent compensation/benefit package including an ESOP retirement plan. Our company offers an exciting future for qualified candidates who will help us with our planned growth. CourtSmart Digital Systems is an equal opportunity employer headquartered in MA. Company Description CourtSmart Digital Systems is in the business of developing unique and leading-edge audio/video and AI technology for courts, law enforcement, and other government agencies. We develop software applications that use industry standard hardware and enable our customers to resolve challenges that they face. Our customers are located throughout the US and Internationally. CourtSmart has been successfully operating for 30 years and has maintained growth each year of operation. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our full-time employees. Company Description CourtSmart Digital Systems is in the business of developing unique and leading-edge audio/video and AI technology for courts, law enforcement, and other government agencies. We develop software applications that use industry standard hardware and enable our customers to resolve challenges that they face. Our customers are located throughout the US and Internationally. CourtSmart has been successfully operating for 30 years and has maintained growth each year of operation. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our full-time employees.

09/20/2026

Full time

Job Description Job Description CourtSmart Digital Systems is in the business of developing unique and leading-edge audio/video and AI technology for courts, law enforcement, and other government agencies. We develop software applications that use industry standard hardware and enable our customers to resolve challenges that they face. Our customers are located throughout the US and Internationally. CourtSmart has been successfully operating for 30 years and has maintained growth each year of operation. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our full-time employees. CourtSmart, designs and installs advanced, AV recording/AI, and presentation systems to courtrooms throughout the State of New Jersey and around the USA. Our technology uses AI in our courtroom solutions. We are looking for AV professionals based in our NJ office in Jackson. Job Description: We are seeking experienced, full-time AV Support Technicians to install, maintain, and support audiovisual systems at government facilities. Qualified candidates must be able to work independently while also collaborating effectively as part of a team. This is a full-time position based out of our Jackson, NJ office. Regular travel throughout New Jersey and surrounding areas is required, with occasional travel to other locations as project needs arise. Job Responsibilities Include: Primary job function is to provide remote support for installed AV installations. Previous experience in supporting AV installations is essential. This is NOT an entry level position Responsibilities will also include design, install and maintain multi-component hardware and software AV systems including digital recording systems, presentation systems, PA systems, AI real-time courtroom displays, multi-camera switching systems, video conferencing systems, etc Travel to sites for scheduled installations, site-visits, and support issues will be required Research, test and evaluate new AV products (controls, DSPs, microphones, cameras, presentation systems) Design and produce quotations for management approval to satisfy customer requests. Skills Required: Understanding of AV signal-flow and the ability to design, troubleshoot, and fine tune programing for DSPs and control systems Basic knowledge of Crestron control system programming is a big plus Implementing and integrating video conferencing systems Perform rack-builds on-site and in-house with cable management to industry standards Ability to terminate standard AV cables and wiring such as: XLR, 1 4-Inch, BNC, and CAT5e/6, db9 pin serial, etc General knowledge in interacting with networks Experience in remote AV support Experience and DANTE certification a big plus Ability to work with and train customers at different levels of experience Requires the ability to pass background criminal checks through local and federal agencies as needed Must be able to obtain a valid passport We offer an excellent compensation/benefit package including an ESOP retirement plan. Our company offers an exciting future for qualified candidates who will help us with our planned growth. CourtSmart Digital Systems is an equal opportunity employer headquartered in MA. Company Description CourtSmart Digital Systems is in the business of developing unique and leading-edge audio/video and AI technology for courts, law enforcement, and other government agencies. We develop software applications that use industry standard hardware and enable our customers to resolve challenges that they face. Our customers are located throughout the US and Internationally. CourtSmart has been successfully operating for 30 years and has maintained growth each year of operation. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our full-time employees. Company Description CourtSmart Digital Systems is in the business of developing unique and leading-edge audio/video and AI technology for courts, law enforcement, and other government agencies. We develop software applications that use industry standard hardware and enable our customers to resolve challenges that they face. Our customers are located throughout the US and Internationally. CourtSmart has been successfully operating for 30 years and has maintained growth each year of operation. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our full-time employees.

Electronic Security - Technicians and Installers - Low Voltage

Electronic Security Services, Inc. (ESSI) Upper Marlboro, Maryland

Job Description Job Description Position Overview Electronic Security Services, Inc. (ESSI) is expanding our field operations team and seeking Electronic Security Technicians and Installers with low-voltage experience-or a strong desire to learn the trade. We are looking for dependable, detail-oriented technicians who take pride in their work and want long-term growth in the electronic security industry. Experience with access control, video surveillance, intercoms, networking, or cloud-based systems is highly valued, but we also welcome motivated candidates ready to grow with training and mentorship. What You'll Be Working On Install, service, and repair access control, video surveillance (IP cameras, NVRs), intercom systems, intrusion alarms, and gate operators Work with modern systems such as Brivo access control, Eagle Eye Networks, 2N intercoms , and other leading security platforms Perform troubleshooting of hardware, wiring, software, and system communication issues Diagnose and resolve networking-related issues (IP addressing, PoE, switches, connectivity) Read and interpret system diagrams, wiring schematics, and product manuals Replace, repair, or upgrade defective equipment to manufacturer specifications Communicate clearly with dispatch, project managers, and other technicians Provide professional, solution-focused communication to customers on-site Maintain accurate paperwork, job notes, and system documentation Keep a clean, organized company vehicle and maintain proper truck inventory Safely lift and carry tools and equipment (up to 40 lbs), work on ladders/lifts, and in confined spaces as needed What We're Looking For Experience with electronic security systems preferred (access control, CCTV, intrusion, intercoms, gates) Low-voltage wiring experience (CAT5/6, RS-485, reader wiring, door hardware integration) Familiarity with IP-based systems and basic networking is a plus Experience with Brivo, Eagle Eye, 2N, or similar platforms is a strong plus-but not required Ability to troubleshoot logically and follow technical documentation Strong work ethic, reliability, and attention to detail Ability to work independently and as part of a team Good communication skills and professional on-site demeanor Education & Requirements High School Diploma or equivalent required Trade school or technical training a plus Valid driver's license with a clean driving record Ability to pass a background check Mechanical aptitude and comfort using hand and power tools Schedule Monday - Friday 8:00 AM - 4:30 PM Overtime available Full-time, long-term opportunity Benefits & Perks Competitive hourly pay based on experience Weekly pay (Direct Deposit available) Generous paid time off and paid holidays Paid training and advancement opportunities Medical benefits 401(k) with company match up to 2.5% Company vehicle and company phone (position-dependent) Company Description Electronic Security Services, Inc. (ESSI) has proudly served the security needs of property management companies, commercial businesses, and institutions since 1981. With over 4,000 monitored properties, including high-rise condominiums, apartments, gated communities, and commercial facilities, ESSI is a trusted, veteran- and family-owned security integrator in the Washington Metropolitan region. ESSI is an active Gold Member of PMA, CAI, and IREM and a nationally recognized member of the Professional Security Alliance (PSA). ESSI is an Equal Opportunity Employer. Company Description Electronic Security Services, Inc. (ESSI) has proudly served the security needs of property management companies, commercial businesses, and institutions since 1981. With over 4,000 monitored properties, including high-rise condominiums, apartments, gated communities, and commercial facilities, ESSI is a trusted, veteran- and family-owned security integrator in the Washington Metropolitan region. ESSI is an active Gold Member of PMA, CAI, and IREM and a nationally recognized member of the Professional Security Alliance (PSA). ESSI is an Equal Opportunity Employer.

09/20/2026

Full time

Job Description Job Description Position Overview Electronic Security Services, Inc. (ESSI) is expanding our field operations team and seeking Electronic Security Technicians and Installers with low-voltage experience-or a strong desire to learn the trade. We are looking for dependable, detail-oriented technicians who take pride in their work and want long-term growth in the electronic security industry. Experience with access control, video surveillance, intercoms, networking, or cloud-based systems is highly valued, but we also welcome motivated candidates ready to grow with training and mentorship. What You'll Be Working On Install, service, and repair access control, video surveillance (IP cameras, NVRs), intercom systems, intrusion alarms, and gate operators Work with modern systems such as Brivo access control, Eagle Eye Networks, 2N intercoms , and other leading security platforms Perform troubleshooting of hardware, wiring, software, and system communication issues Diagnose and resolve networking-related issues (IP addressing, PoE, switches, connectivity) Read and interpret system diagrams, wiring schematics, and product manuals Replace, repair, or upgrade defective equipment to manufacturer specifications Communicate clearly with dispatch, project managers, and other technicians Provide professional, solution-focused communication to customers on-site Maintain accurate paperwork, job notes, and system documentation Keep a clean, organized company vehicle and maintain proper truck inventory Safely lift and carry tools and equipment (up to 40 lbs), work on ladders/lifts, and in confined spaces as needed What We're Looking For Experience with electronic security systems preferred (access control, CCTV, intrusion, intercoms, gates) Low-voltage wiring experience (CAT5/6, RS-485, reader wiring, door hardware integration) Familiarity with IP-based systems and basic networking is a plus Experience with Brivo, Eagle Eye, 2N, or similar platforms is a strong plus-but not required Ability to troubleshoot logically and follow technical documentation Strong work ethic, reliability, and attention to detail Ability to work independently and as part of a team Good communication skills and professional on-site demeanor Education & Requirements High School Diploma or equivalent required Trade school or technical training a plus Valid driver's license with a clean driving record Ability to pass a background check Mechanical aptitude and comfort using hand and power tools Schedule Monday - Friday 8:00 AM - 4:30 PM Overtime available Full-time, long-term opportunity Benefits & Perks Competitive hourly pay based on experience Weekly pay (Direct Deposit available) Generous paid time off and paid holidays Paid training and advancement opportunities Medical benefits 401(k) with company match up to 2.5% Company vehicle and company phone (position-dependent) Company Description Electronic Security Services, Inc. (ESSI) has proudly served the security needs of property management companies, commercial businesses, and institutions since 1981. With over 4,000 monitored properties, including high-rise condominiums, apartments, gated communities, and commercial facilities, ESSI is a trusted, veteran- and family-owned security integrator in the Washington Metropolitan region. ESSI is an active Gold Member of PMA, CAI, and IREM and a nationally recognized member of the Professional Security Alliance (PSA). ESSI is an Equal Opportunity Employer. Company Description Electronic Security Services, Inc. (ESSI) has proudly served the security needs of property management companies, commercial businesses, and institutions since 1981. With over 4,000 monitored properties, including high-rise condominiums, apartments, gated communities, and commercial facilities, ESSI is a trusted, veteran- and family-owned security integrator in the Washington Metropolitan region. ESSI is an active Gold Member of PMA, CAI, and IREM and a nationally recognized member of the Professional Security Alliance (PSA). ESSI is an Equal Opportunity Employer.

Part-Time/Full-Time Low Voltage Telecommunications Technician

Protec Solutions LLC East Brunswick, New Jersey

Job Description Job Description Seeking a motivated and dependable Low VoltageTechnician to assist with all kinds of Telecommuniction Installs, maintenance and troubleshooting. Preferred experience: Run, terminate and label cables (Cat5/Cat 6,Fiber) Fiber Optic Installs and testing experience a plus Install and test equipment such as Routers,Patch Panels Switches, Phones and Cameras Communicate professionally with customers and team members Ability to work independently and within a team setting Maintain job site cleanliness and follow safety standards Basic knowledge and ability to work with hand tool Reliable transportation and Valid Driver's License Ability to lift up to 50 lbs Why Join us: Hands on training and skill development provided for motivated candiate Competitive hourly pay based on experience Paid Holidays Opportunity to grow into a long term role

09/20/2026

Full time

Job Description Job Description Seeking a motivated and dependable Low VoltageTechnician to assist with all kinds of Telecommuniction Installs, maintenance and troubleshooting. Preferred experience: Run, terminate and label cables (Cat5/Cat 6,Fiber) Fiber Optic Installs and testing experience a plus Install and test equipment such as Routers,Patch Panels Switches, Phones and Cameras Communicate professionally with customers and team members Ability to work independently and within a team setting Maintain job site cleanliness and follow safety standards Basic knowledge and ability to work with hand tool Reliable transportation and Valid Driver's License Ability to lift up to 50 lbs Why Join us: Hands on training and skill development provided for motivated candiate Competitive hourly pay based on experience Paid Holidays Opportunity to grow into a long term role

Locksmith / Door and Hardware Technician

LockNet Houston, Texas

Job Description Job Description Join a Top Workplace with a Mission! Are you a skilled Door & Hardware Technician looking for a career with impact, growth, and stability? At LockNet, we help keep businesses safe and secure by providing industry-leading commercial locksmith and door solutions. We take pride in our family-oriented culture, great benefits, and commitment to our team. If you're a problem solver who enjoys hands-on work, we'd love to have you join our growing team! LockNet will also provide all the tools and training you need to be successful, including a company vehicle, new tools, a work cell phone, and a credit card for expenses. Learn more about LockNet: -us What You'll Do Performing basic locksmith tasks such as repairing and replacing lever sets, panic bars, closers, and lock picking. Proficiency in re-keying cylinders/cores and cutting keys based on code. Installing and repairing access control hardware including electric strikes, automatic operators, electrified locks, and magnetic locks. Responding to emergency work orders, which may involve occasional after-hours, weekend, and holiday calls. Reading and comprehending instructions, floor plans, diagrams, and schematics/drawings. Fulfilling customer-specific requirements such as IVR procedures, capturing pictures, and managing check-in/check-out processes. Diagnosing field issues and effectively communicating necessary product replacements or repairs. What You Bring to the Team At least 3 years of experience in locksmithing and/or access control. Proficiency in using computers and mobile devices for data entry and communications. Possession and maintenance of a clean driving record without restrictions. Familiarity with life safety, fire codes, and ADA requirements. Preferred, but not required: AAADM certification. Experience in hollow metal door and frame installation and service is preferred, but not required. Experience in safe and ATM service is preferred, but not required. Experience in aluminum storefront installation and repair is preferred, but not required. Physical & Work Environment Requirements This role is hands-on and active in nature. To successfully perform the essential functions of this position, the technician must be able to: Independently lift and carry tools, materials, and equipment weighing up to 50 pounds. Position, stabilize, maneuver, and manipulate heavier equipment or materials-including doors, safes, and related components-using appropriate tools, mechanical devices, or team assistance when needed. Perform physical tasks that require pushing, pulling, reaching, bending, kneeling, and working in varied positions while servicing customer equipment and facilities. Safely and effectively use hand tools, power tools, carts, dollies, lifts, and other assistive devices required to complete job duties. LockNet is committed to safety and provides proper equipment, training, and team support to help technicians perform their work efficiently and safely. Why Join LockNet? Company-Provided Equipment - LockNet supplies each technician with their own company van, new tools, a cell phone, and a credit card for expenses. Industry Leader - We're innovators in commercial door & lock solutions Competitive Pay & Benefits - Options for 100% paid health & vision insurance for employees, plus affordable family coverage Work-Life Balance - PTO accrual starts on Day 1 Secure Future - 401(k) with employer matching Family-Oriented Culture - Low turnover, strong team relationships Growth Opportunities - Learn new skills & advance your career Ready to Join LockNet? Apply Today! If you're looking for a rewarding career where your skills make an impact, apply now! We can't wait to meet you.

09/20/2026

Full time

Job Description Job Description Join a Top Workplace with a Mission! Are you a skilled Door & Hardware Technician looking for a career with impact, growth, and stability? At LockNet, we help keep businesses safe and secure by providing industry-leading commercial locksmith and door solutions. We take pride in our family-oriented culture, great benefits, and commitment to our team. If you're a problem solver who enjoys hands-on work, we'd love to have you join our growing team! LockNet will also provide all the tools and training you need to be successful, including a company vehicle, new tools, a work cell phone, and a credit card for expenses. Learn more about LockNet: -us What You'll Do Performing basic locksmith tasks such as repairing and replacing lever sets, panic bars, closers, and lock picking. Proficiency in re-keying cylinders/cores and cutting keys based on code. Installing and repairing access control hardware including electric strikes, automatic operators, electrified locks, and magnetic locks. Responding to emergency work orders, which may involve occasional after-hours, weekend, and holiday calls. Reading and comprehending instructions, floor plans, diagrams, and schematics/drawings. Fulfilling customer-specific requirements such as IVR procedures, capturing pictures, and managing check-in/check-out processes. Diagnosing field issues and effectively communicating necessary product replacements or repairs. What You Bring to the Team At least 3 years of experience in locksmithing and/or access control. Proficiency in using computers and mobile devices for data entry and communications. Possession and maintenance of a clean driving record without restrictions. Familiarity with life safety, fire codes, and ADA requirements. Preferred, but not required: AAADM certification. Experience in hollow metal door and frame installation and service is preferred, but not required. Experience in safe and ATM service is preferred, but not required. Experience in aluminum storefront installation and repair is preferred, but not required. Physical & Work Environment Requirements This role is hands-on and active in nature. To successfully perform the essential functions of this position, the technician must be able to: Independently lift and carry tools, materials, and equipment weighing up to 50 pounds. Position, stabilize, maneuver, and manipulate heavier equipment or materials-including doors, safes, and related components-using appropriate tools, mechanical devices, or team assistance when needed. Perform physical tasks that require pushing, pulling, reaching, bending, kneeling, and working in varied positions while servicing customer equipment and facilities. Safely and effectively use hand tools, power tools, carts, dollies, lifts, and other assistive devices required to complete job duties. LockNet is committed to safety and provides proper equipment, training, and team support to help technicians perform their work efficiently and safely. Why Join LockNet? Company-Provided Equipment - LockNet supplies each technician with their own company van, new tools, a cell phone, and a credit card for expenses. Industry Leader - We're innovators in commercial door & lock solutions Competitive Pay & Benefits - Options for 100% paid health & vision insurance for employees, plus affordable family coverage Work-Life Balance - PTO accrual starts on Day 1 Secure Future - 401(k) with employer matching Family-Oriented Culture - Low turnover, strong team relationships Growth Opportunities - Learn new skills & advance your career Ready to Join LockNet? Apply Today! If you're looking for a rewarding career where your skills make an impact, apply now! We can't wait to meet you.

AV Technician

RnB Enterprises, Inc. Oxford, Connecticut

Job Description Job Description RnB Enterprises is looking for experienced Audio-Visual Technicians for Full time commercial and industrial work at our customers locations using our vehicles and tools to install audio visual equipment and some electric into schools, businesses, and other professional spaces. We are looking for high quality, hardworking, and reliable workers that can move at a fast pace, while still working accurately. This is a steady, indoors, no weekends job. We provide tools, shirts, and paid transportation from RnB to jobs each day. We also offer training to advance your skills and to learn new technology. Benefits and paid time off after 90 days! You must be available to work day shift AND night shift. (Hours are not the same every day and will be 8-hour shifts not double shifts. i.e.: one day you may work 7:00 - 3:00 and next might be 1:00 - 9:00) Must be flexible. Overtime is as needed. Essential Duties: Proficient with AV signal flow, equipment functionality, and programming Experience with installing, testing, and commissioning custom AV control systems Experience as an IT Support, IT Field Technician or AV Technician Passion and capacity for learning Technology skills and an ability to quickly understand new technology Read and interpret electronic schematics and architectural blueprints Test point to point cabling, functionality of systems, code for control and DSP systems - field load as necessary Support an Engineer or Programmer with minor programming changes Work with office staff to initiate return material authorizations as needed Support the Project Manager with site supervision of install team, communication of daily job site status, and completion of required job documentation as needed Knowledge of complex wiring configurations and/or signal flow for audio, video, control, network Control system programming and troubleshooting capabilities Knowledge and use of specific test equipment for required applications OSHA Card preferred Implementing and/or performing new systems and equipment installation, field service, or system repairs. Configuration, integration of audiovisual equipment such as multimedia, audiovisual, projection systems, displays, cameras, microphone, IP, and ISDN networks in support of AV equipment. Provide technical expertise involved in the integration and operation of AV equipment. Create, track, and complete a project Punchlist Read and interpret electronic schematics and architectural blueprints Come work where your expertise will contribute to creating exceptional experiences through technology! Skills: Commercial experience with audiovisual equipment, and systems required Ability to diagnose/troubleshoot/resolve service issues related to integrated AV Systems Ability to lift >50lbs Strong skills with hand tools and measuring Preferred Certifications: Atlona, Extron, Dante, Biamp, certifications AVIXA/InfoComm CTS, CTS-I Utilize prompt engineering such as AI to troubleshoot unfamiliar code (e.g., Q-SYS or Crestron scripts) or to brainstorm creative solutions when dealing with tricky installations Valid State of CT Electrical License preferred Commercial experience with audiovisual equipment, and systems required. Preference given to those with 5+ years of experience Preferred Certifications: Atlona, Extron, Dante, Biamp, other industry certifications AVIXA CTS, CTS-I Why work for RnB: We have been in business over 30 years and are a small company who value all our employees and their contributions. In addition, we give paid time off after 90 days and offer company benefits such as: vacation, holidays, partially paid health, as well as dental, Aflac, simple IRA matching after two years, pet insurance, and more!

09/20/2026

Full time

Job Description Job Description RnB Enterprises is looking for experienced Audio-Visual Technicians for Full time commercial and industrial work at our customers locations using our vehicles and tools to install audio visual equipment and some electric into schools, businesses, and other professional spaces. We are looking for high quality, hardworking, and reliable workers that can move at a fast pace, while still working accurately. This is a steady, indoors, no weekends job. We provide tools, shirts, and paid transportation from RnB to jobs each day. We also offer training to advance your skills and to learn new technology. Benefits and paid time off after 90 days! You must be available to work day shift AND night shift. (Hours are not the same every day and will be 8-hour shifts not double shifts. i.e.: one day you may work 7:00 - 3:00 and next might be 1:00 - 9:00) Must be flexible. Overtime is as needed. Essential Duties: Proficient with AV signal flow, equipment functionality, and programming Experience with installing, testing, and commissioning custom AV control systems Experience as an IT Support, IT Field Technician or AV Technician Passion and capacity for learning Technology skills and an ability to quickly understand new technology Read and interpret electronic schematics and architectural blueprints Test point to point cabling, functionality of systems, code for control and DSP systems - field load as necessary Support an Engineer or Programmer with minor programming changes Work with office staff to initiate return material authorizations as needed Support the Project Manager with site supervision of install team, communication of daily job site status, and completion of required job documentation as needed Knowledge of complex wiring configurations and/or signal flow for audio, video, control, network Control system programming and troubleshooting capabilities Knowledge and use of specific test equipment for required applications OSHA Card preferred Implementing and/or performing new systems and equipment installation, field service, or system repairs. Configuration, integration of audiovisual equipment such as multimedia, audiovisual, projection systems, displays, cameras, microphone, IP, and ISDN networks in support of AV equipment. Provide technical expertise involved in the integration and operation of AV equipment. Create, track, and complete a project Punchlist Read and interpret electronic schematics and architectural blueprints Come work where your expertise will contribute to creating exceptional experiences through technology! Skills: Commercial experience with audiovisual equipment, and systems required Ability to diagnose/troubleshoot/resolve service issues related to integrated AV Systems Ability to lift >50lbs Strong skills with hand tools and measuring Preferred Certifications: Atlona, Extron, Dante, Biamp, certifications AVIXA/InfoComm CTS, CTS-I Utilize prompt engineering such as AI to troubleshoot unfamiliar code (e.g., Q-SYS or Crestron scripts) or to brainstorm creative solutions when dealing with tricky installations Valid State of CT Electrical License preferred Commercial experience with audiovisual equipment, and systems required. Preference given to those with 5+ years of experience Preferred Certifications: Atlona, Extron, Dante, Biamp, other industry certifications AVIXA CTS, CTS-I Why work for RnB: We have been in business over 30 years and are a small company who value all our employees and their contributions. In addition, we give paid time off after 90 days and offer company benefits such as: vacation, holidays, partially paid health, as well as dental, Aflac, simple IRA matching after two years, pet insurance, and more!

Audio Visual/Video Teleconferencing Technician

JW Affinity IT Littleton, Colorado

Job Description Job Description Overview We are looking for a AV/VTC Technician to join our team! Three or more years of experience working as an AV VTC Technician. Primary Skills include: Candidates are expected to have experience with videoconference and conference room upgrades, knowledge of Extron and Crestron infrastructure and control products, Bi-amp audio devices, Tandberg codecs, projection system and other audio/video equipment knowledge. Installing complex AV systems. Technicians must complete technical installation of AV systems, including equipment rack fabrication, site preparation, termination and calibration of audio and video equipment, and implementation of Crestron Digital Media and control systems. Also, trouble-shoot complex audio, video, switching and control systems problems as required. Install, configure, integrate and test videoconferencing and integrated audio/visual technologies (videoconferencing, multimedia, displays, video projection systems, audio reinforcement systems, cameras, microphones, document cameras, streaming technologies, etc.) and A/V based collaboration technologies. Integrate and configure A/V systems with Crestron control systems. Install and configure Crestron Digital Media products. Additional Responsibilities Assist in Developing and conduct on-site user and administrative training for the installed integrated A/V systems. Assist in design, integration, testing and troubleshooting of various network and telecommunications systems including IP and ISDN networks. Assist in customer site surveys, including collecting and recording existing detailed operational, functional and technical requirements, developing project scopes. This would be the design engineer responsibility not a technician. Understanding plans and specifications to identify the materials and equipment needed to ensure compliance with project requirements. This would be the design engineer responsibility. Knowledge of design techniques, tools, and principals involved in the production of electrical plans, blueprint and drawings. Load and test touch panels and control programs. Troubleshoot hardware cabling. Provide system testing and troubleshooting expertise on high-end A/V solutions as related to the remote control sub-systems of the integrated solutions. Provide training and training material, including advanced training for the technical support and services personnel and directs easy to understand basic training for the end-users of the systems. Responsibilities Required Experience At a minimum, 3 years of experience with troubleshooting videoconferencing, audio conferencing, and integrated A/V technologies in a large enterprise. At a minimum, 3 years of experience installing and troubleshooting Digital Media, BiAmp, Extron, Tandberg, Polycom, Crestron, Lutron, and corresponding hardware and software infrastructure. Familiarity with IT, telecommunications, A/V and electrical equipment including related materials and specifications. Detailed knowledge of videoconferencing standards. Experience reading and interpreting blueprints. Administer ITSM / Service Now network ticket queue Crestron Digital Media Certification (preferred). Qualifications Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k,with matching) Life Insurance Plan PTO Short Term & Long-Term Disability Internet & Phone Allowance (for applicable roles) Wellness Resources (EAP) Pet Insurance Work-Life balance Flexible Hours Full-Time Permanent Positions JW Affinity IT is a full-service IT solutions provider supporting schools and private organizations with strategic, innovative technology projects. We take the time to understand our clients' needs to successfully develop, implement, and manage each initiative. JW is a certified small, woman- and minority-owned business through the National Minority Supplier Development Council. We are committed to fostering a diverse, inclusive, and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment.

09/20/2026

Full time

Job Description Job Description Overview We are looking for a AV/VTC Technician to join our team! Three or more years of experience working as an AV VTC Technician. Primary Skills include: Candidates are expected to have experience with videoconference and conference room upgrades, knowledge of Extron and Crestron infrastructure and control products, Bi-amp audio devices, Tandberg codecs, projection system and other audio/video equipment knowledge. Installing complex AV systems. Technicians must complete technical installation of AV systems, including equipment rack fabrication, site preparation, termination and calibration of audio and video equipment, and implementation of Crestron Digital Media and control systems. Also, trouble-shoot complex audio, video, switching and control systems problems as required. Install, configure, integrate and test videoconferencing and integrated audio/visual technologies (videoconferencing, multimedia, displays, video projection systems, audio reinforcement systems, cameras, microphones, document cameras, streaming technologies, etc.) and A/V based collaboration technologies. Integrate and configure A/V systems with Crestron control systems. Install and configure Crestron Digital Media products. Additional Responsibilities Assist in Developing and conduct on-site user and administrative training for the installed integrated A/V systems. Assist in design, integration, testing and troubleshooting of various network and telecommunications systems including IP and ISDN networks. Assist in customer site surveys, including collecting and recording existing detailed operational, functional and technical requirements, developing project scopes. This would be the design engineer responsibility not a technician. Understanding plans and specifications to identify the materials and equipment needed to ensure compliance with project requirements. This would be the design engineer responsibility. Knowledge of design techniques, tools, and principals involved in the production of electrical plans, blueprint and drawings. Load and test touch panels and control programs. Troubleshoot hardware cabling. Provide system testing and troubleshooting expertise on high-end A/V solutions as related to the remote control sub-systems of the integrated solutions. Provide training and training material, including advanced training for the technical support and services personnel and directs easy to understand basic training for the end-users of the systems. Responsibilities Required Experience At a minimum, 3 years of experience with troubleshooting videoconferencing, audio conferencing, and integrated A/V technologies in a large enterprise. At a minimum, 3 years of experience installing and troubleshooting Digital Media, BiAmp, Extron, Tandberg, Polycom, Crestron, Lutron, and corresponding hardware and software infrastructure. Familiarity with IT, telecommunications, A/V and electrical equipment including related materials and specifications. Detailed knowledge of videoconferencing standards. Experience reading and interpreting blueprints. Administer ITSM / Service Now network ticket queue Crestron Digital Media Certification (preferred). Qualifications Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k,with matching) Life Insurance Plan PTO Short Term & Long-Term Disability Internet & Phone Allowance (for applicable roles) Wellness Resources (EAP) Pet Insurance Work-Life balance Flexible Hours Full-Time Permanent Positions JW Affinity IT is a full-service IT solutions provider supporting schools and private organizations with strategic, innovative technology projects. We take the time to understand our clients' needs to successfully develop, implement, and manage each initiative. JW is a certified small, woman- and minority-owned business through the National Minority Supplier Development Council. We are committed to fostering a diverse, inclusive, and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment.

Cable Field Technician

Astound Midland, Texas

Astound is seeking a Cable Field Technician to install, maintain, and troubleshoot internet, phone, and cable services for residential and business customers. In this customer-facing role, you will run and terminate cabling, configure modems and routers, test signal strength, and resolve connectivity issues on-site. You'll document work orders, maintain equipment, and uphold safety and quality standards. Astound's culture emphasizes customer commitment, innovation, and continuous improvement, offering a dynamic environment with opportunities to grow your technical skills and advance your career. Responsibilities Install, test, and troubleshoot internet, phone, and cable services at customer locations Run, terminate, and label coax and ethernet cabling according to standards Configure and activate modems, routers, and set-top boxes Diagnose and resolve connectivity, signal, and equipment issues on-site Educate customers on equipment use and basic troubleshooting Maintain accurate work orders, service documentation, and inventory Follow safety procedures and comply with industry and company standards Collaborate with technical support and network teams to resolve complex issues Required Skills Cable installation and repair Network troubleshooting Customer technical support Using cable testers and meters Reading cable schematics Configuring modems and routers Low-voltage wiring Equipment mounting and securing Field safety procedures Documentation and ticketing

09/20/2026

Full time

Astound is seeking a Cable Field Technician to install, maintain, and troubleshoot internet, phone, and cable services for residential and business customers. In this customer-facing role, you will run and terminate cabling, configure modems and routers, test signal strength, and resolve connectivity issues on-site. You'll document work orders, maintain equipment, and uphold safety and quality standards. Astound's culture emphasizes customer commitment, innovation, and continuous improvement, offering a dynamic environment with opportunities to grow your technical skills and advance your career. Responsibilities Install, test, and troubleshoot internet, phone, and cable services at customer locations Run, terminate, and label coax and ethernet cabling according to standards Configure and activate modems, routers, and set-top boxes Diagnose and resolve connectivity, signal, and equipment issues on-site Educate customers on equipment use and basic troubleshooting Maintain accurate work orders, service documentation, and inventory Follow safety procedures and comply with industry and company standards Collaborate with technical support and network teams to resolve complex issues Required Skills Cable installation and repair Network troubleshooting Customer technical support Using cable testers and meters Reading cable schematics Configuring modems and routers Low-voltage wiring Equipment mounting and securing Field safety procedures Documentation and ticketing

Cable Field Technician

Astound Austin, Texas

Astound is seeking a Cable Field Technician to install, maintain, and troubleshoot internet, phone, and cable services for residential and business customers. In this customer-facing role, you will run and terminate cabling, configure modems and routers, test signal strength, and resolve connectivity issues on-site. You'll document work orders, maintain equipment, and uphold safety and quality standards. Astound's culture emphasizes customer commitment, innovation, and continuous improvement, offering a dynamic environment with opportunities to grow your technical skills and advance your career. Responsibilities Install, test, and troubleshoot internet, phone, and cable services at customer locations Run, terminate, and label coax and ethernet cabling according to standards Configure and activate modems, routers, and set-top boxes Diagnose and resolve connectivity, signal, and equipment issues on-site Educate customers on equipment use and basic troubleshooting Maintain accurate work orders, service documentation, and inventory Follow safety procedures and comply with industry and company standards Collaborate with technical support and network teams to resolve complex issues Required Skills Cable installation and repair Network troubleshooting Customer technical support Using cable testers and meters Reading cable schematics Configuring modems and routers Low-voltage wiring Equipment mounting and securing Field safety procedures Documentation and ticketing

09/20/2026

Full time

Astound is seeking a Cable Field Technician to install, maintain, and troubleshoot internet, phone, and cable services for residential and business customers. In this customer-facing role, you will run and terminate cabling, configure modems and routers, test signal strength, and resolve connectivity issues on-site. You'll document work orders, maintain equipment, and uphold safety and quality standards. Astound's culture emphasizes customer commitment, innovation, and continuous improvement, offering a dynamic environment with opportunities to grow your technical skills and advance your career. Responsibilities Install, test, and troubleshoot internet, phone, and cable services at customer locations Run, terminate, and label coax and ethernet cabling according to standards Configure and activate modems, routers, and set-top boxes Diagnose and resolve connectivity, signal, and equipment issues on-site Educate customers on equipment use and basic troubleshooting Maintain accurate work orders, service documentation, and inventory Follow safety procedures and comply with industry and company standards Collaborate with technical support and network teams to resolve complex issues Required Skills Cable installation and repair Network troubleshooting Customer technical support Using cable testers and meters Reading cable schematics Configuring modems and routers Low-voltage wiring Equipment mounting and securing Field safety procedures Documentation and ticketing

Camera and Access Technician

Alarm Detection Systems Aurora, Illinois

Job Description Job Description Where Technical Skills Build Lasting Careers. For nearly 60 years, Alarm Detection Systems, Inc (ADS) has helped businesses and homeowners protect what matters most through industry-leading security, video surveillance, access control, fire alarm, and other life safety solutions. We're looking for an experienced Camera and Access Technician who enjoys technology, troubleshooting, and hands-on field work. In this role, you'll install, service, program, and maintain CCTV surveillance, access control, intercom, and related electronic security systems at customer locations. Why Join ADS? At ADS, our culture is built on five core values: Customer First - We put our customers at the center of everything we do. Do What You Say and Whatever It Takes - We honor our commitments and follow through. Embrace Change & Pursue Growth - We continuously learn, improve, and adapt. Be a Team Player - We collaborate, support one another, and succeed together. Care About People - We genuinely care about our employees, customers, and communities. As a Camera and Access Technician, you'll have the opportunity to work with a variety of electronic security technologies while continuing to strengthen your knowledge of networking, IP-based cameras, access control, video management software, and system troubleshooting. You'll work across different customer environments and technical challenges, giving you opportunities to continue developing your skills rather than doing the same work every day. This is a field-based role that's ideal for someone who enjoys solving technical challenges, and seeing the results of their work firsthand. Benefits & Perks We offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Company Vehicle Company Cell Phone Tool Allowance Health, Dental, Vision, and Life Insurance 401(k) with Company Match Paid Time Off (PTO) Paid Holidays Paid Parental Leave Continuous Professional Development Opportunities Company-Sponsored Events - Friends and Family Welcome! A Positive, Team-Oriented Work Environment How You'll Make an Impact As a Camera and Access Technician, you'll help ensure our customers' electronic security systems are installed correctly, operating reliably, and ready to protect their people and property. In this role, you will: Install, maintain, troubleshoot, and repair CCTV surveillance, access control, intercom, and related electronic security systems. Configure, program, and test IP cameras, access control panels, video management software (VMS), and related system components. Diagnose equipment and system issues using manufacturer specifications, diagnostic equipment, and your technical expertise. Perform functional testing, inspections, and system commissioning to verify proper system operation. Troubleshoot networking and connectivity issues related to electronic security systems. Read and interpret blueprints, wiring diagrams, schematics, and technical specifications. Educate customers on the proper operation and basic maintenance of their security systems. Document service activities, repairs, programming changes, and customer interactions accurately. Coordinate with customers, dispatch, project managers, and other ADS departments to complete work efficiently and resolve service issues. Maintain company tools, equipment, vehicle, and inventory in a safe, organized, and professional manner. Follow company safety procedures, installation standards, and applicable industry codes and regulations. Participate in an on-call night rotation based on department staffing. What Makes You a Great Fit You're someone who: Enjoys troubleshooting electronics, networking, and technology. Likes figuring out why something isn't working-and how to fix it. Is comfortable working with IP-based cameras, access control systems, and related software. Can work independently and take ownership of service calls from diagnosis through resolution. Communicates effectively with customers and can explain technical information in an approachable way. Is organized and able to manage multiple service calls and changing priorities. Is self-driven, dependable, and proactive. Enjoys learning new technologies and expanding your technical skills. Values safety, teamwork, and exceptional customer service. Background & Experience High school diploma or equivalent required. Minimum of 2 years of electronic troubleshooting experience required. Minimum of 2 years of computer networking experience required. Electronics and/or computer training highly preferred. Understanding of fundamental electronics principles. Knowledge of computer networking, routing, switching, and LAN topologies. Experience configuring and troubleshooting IP-based cameras, access control systems, and related software. Ability to read blueprints, wiring diagrams, schematics, and technical documentation. Experience using digital and analog Volt/Amp/Ohm meters (VOMs) and other diagnostic tools. Licenses & Requirements Valid driver's license and ability to maintain an insurable driving record. Must be able to obtain a Permanent Employee Registration Card (PERC) through the Illinois Department of Financial and Professional Regulation. Ability to participate in the department's on-call rotation. What to Expect on the Job This is an hands-on field position that requires travel to customer locations and the ability to work in a variety of environments throughout the year. You should be comfortable with: Climbing ladders and operating boom/platform lifts. Working at heights of up to 50 feet on ladders or boom/platform lifts. Lifting and carrying 50-75 pounds. Pushing and pulling 50-75 pounds. Using hand tools, diagnostic equipment, and electronic equipment. Driving between customer locations throughout the workday. Working indoors and outdoors in varying and sometimes extreme temperatures. Working in environments ranging from offices to plants and manufacturing facilities. Following customer-specific safety requirements, which may include steel-toed boots, hair or beard nets, and specialized safety training. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Compensation Pay Range: $25.00-$30.00 per hour. Starting pay is based on knowledge, skills, certifications, education, and overall qualifications. Alarm Detection Systems, INC is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

09/20/2026

Full time

Job Description Job Description Where Technical Skills Build Lasting Careers. For nearly 60 years, Alarm Detection Systems, Inc (ADS) has helped businesses and homeowners protect what matters most through industry-leading security, video surveillance, access control, fire alarm, and other life safety solutions. We're looking for an experienced Camera and Access Technician who enjoys technology, troubleshooting, and hands-on field work. In this role, you'll install, service, program, and maintain CCTV surveillance, access control, intercom, and related electronic security systems at customer locations. Why Join ADS? At ADS, our culture is built on five core values: Customer First - We put our customers at the center of everything we do. Do What You Say and Whatever It Takes - We honor our commitments and follow through. Embrace Change & Pursue Growth - We continuously learn, improve, and adapt. Be a Team Player - We collaborate, support one another, and succeed together. Care About People - We genuinely care about our employees, customers, and communities. As a Camera and Access Technician, you'll have the opportunity to work with a variety of electronic security technologies while continuing to strengthen your knowledge of networking, IP-based cameras, access control, video management software, and system troubleshooting. You'll work across different customer environments and technical challenges, giving you opportunities to continue developing your skills rather than doing the same work every day. This is a field-based role that's ideal for someone who enjoys solving technical challenges, and seeing the results of their work firsthand. Benefits & Perks We offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Company Vehicle Company Cell Phone Tool Allowance Health, Dental, Vision, and Life Insurance 401(k) with Company Match Paid Time Off (PTO) Paid Holidays Paid Parental Leave Continuous Professional Development Opportunities Company-Sponsored Events - Friends and Family Welcome! A Positive, Team-Oriented Work Environment How You'll Make an Impact As a Camera and Access Technician, you'll help ensure our customers' electronic security systems are installed correctly, operating reliably, and ready to protect their people and property. In this role, you will: Install, maintain, troubleshoot, and repair CCTV surveillance, access control, intercom, and related electronic security systems. Configure, program, and test IP cameras, access control panels, video management software (VMS), and related system components. Diagnose equipment and system issues using manufacturer specifications, diagnostic equipment, and your technical expertise. Perform functional testing, inspections, and system commissioning to verify proper system operation. Troubleshoot networking and connectivity issues related to electronic security systems. Read and interpret blueprints, wiring diagrams, schematics, and technical specifications. Educate customers on the proper operation and basic maintenance of their security systems. Document service activities, repairs, programming changes, and customer interactions accurately. Coordinate with customers, dispatch, project managers, and other ADS departments to complete work efficiently and resolve service issues. Maintain company tools, equipment, vehicle, and inventory in a safe, organized, and professional manner. Follow company safety procedures, installation standards, and applicable industry codes and regulations. Participate in an on-call night rotation based on department staffing. What Makes You a Great Fit You're someone who: Enjoys troubleshooting electronics, networking, and technology. Likes figuring out why something isn't working-and how to fix it. Is comfortable working with IP-based cameras, access control systems, and related software. Can work independently and take ownership of service calls from diagnosis through resolution. Communicates effectively with customers and can explain technical information in an approachable way. Is organized and able to manage multiple service calls and changing priorities. Is self-driven, dependable, and proactive. Enjoys learning new technologies and expanding your technical skills. Values safety, teamwork, and exceptional customer service. Background & Experience High school diploma or equivalent required. Minimum of 2 years of electronic troubleshooting experience required. Minimum of 2 years of computer networking experience required. Electronics and/or computer training highly preferred. Understanding of fundamental electronics principles. Knowledge of computer networking, routing, switching, and LAN topologies. Experience configuring and troubleshooting IP-based cameras, access control systems, and related software. Ability to read blueprints, wiring diagrams, schematics, and technical documentation. Experience using digital and analog Volt/Amp/Ohm meters (VOMs) and other diagnostic tools. Licenses & Requirements Valid driver's license and ability to maintain an insurable driving record. Must be able to obtain a Permanent Employee Registration Card (PERC) through the Illinois Department of Financial and Professional Regulation. Ability to participate in the department's on-call rotation. What to Expect on the Job This is an hands-on field position that requires travel to customer locations and the ability to work in a variety of environments throughout the year. You should be comfortable with: Climbing ladders and operating boom/platform lifts. Working at heights of up to 50 feet on ladders or boom/platform lifts. Lifting and carrying 50-75 pounds. Pushing and pulling 50-75 pounds. Using hand tools, diagnostic equipment, and electronic equipment. Driving between customer locations throughout the workday. Working indoors and outdoors in varying and sometimes extreme temperatures. Working in environments ranging from offices to plants and manufacturing facilities. Following customer-specific safety requirements, which may include steel-toed boots, hair or beard nets, and specialized safety training. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Compensation Pay Range: $25.00-$30.00 per hour. Starting pay is based on knowledge, skills, certifications, education, and overall qualifications. Alarm Detection Systems, INC is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Telecommunications Tower Technician

Tower Systems, Inc. Omaha, Nebraska

Job DescriptionJob Description TOWER TECHNICIAN - Full-Time Position Forget the corporate ladder You love the outdoors. Adventure is in your blood. You enjoy real people, a comfortable shirt, and a good day's work. If you're not afraid of heights but dread monotony, join the team of talented telecommunications tower technicians at Tower Systems. You can learn on the job and climb high in a career where every day is a breath of fresh air. Around here, co-workers are like family, and the views are spectacular. Travel the world, work for an industry leader, be part of an essential workforce, and grow your career Tower Systems is a family-operated business headquartered in Watertown, South Dakota, with a division in Orlando, Florida, and a satellite office. We have a global footprint and provide services wherever they are needed. Salary: $25 - $28 per hour based on experience and practical tests Job Summary Tower Systems is actively hiring experienced Tower Technicians to perform all aspects of new construction, decoms, upgrades, co-locations, inspections, microwave, mapping, tower lighting, civils, and foundations. Installations and maintenance on all types of towers up to 800' tall. Qualifications Strong character: motivated, dependable, honest, and safety-focused Knowledge of industry standards and best practices Proficiency with computers, office suites, data systems, and cameras - including laptops, tablets, smartphones, and printers. Ability to read construction drawings, assembly drawings, and RF data sheets Proficient in general industry knowledge, including rigging, knot tying, and signaling Knowledge of equipment use; driving trucks with enclosed trailers. Boom trucks (CDL required), skid steer, mini-excavator, etc. Knowledge of gin pole, winch, and capstan hoisting procedures Physical stamina to climb towers and lift/pull/push up to 80 lbs Ability to work 40-60 hours per week in all weather conditions Ability to crouch, kneel, twist, and climb using both hands Trade certifications are a plus Six-week rotations with one week off between rotations Willingness to travel extensively (passport recommended) Clean driving record. CDL license or crane certification is a plus Benefits Individual hotel room $45/day per diem Company-paid health insurance for employees and legal dependents Health Savings Account option Optional dental and vision coverage Optional supplemental cancer, accident, and disability insurance Company-paid life insurance ($15K value) 401(k) with 3% company match Weekly pay (every Friday) Vacation accrues from day one; available after one year Sick leave available after one year 9 paid holidays after 90 days 100% travel expenses covered Company apparel provided Work Schedule Monday-Saturday, up to 60 hours per week Overtime as required by project needs Corporate office in Watertown, SD; southeastern division in Orlando, FL Tower Systems is an equal opportunity employer. All candidates agree to undergo a pre-employment background check, a DOT/Medical physical, and a drug screen.

09/20/2026

Full time

Job DescriptionJob Description TOWER TECHNICIAN - Full-Time Position Forget the corporate ladder You love the outdoors. Adventure is in your blood. You enjoy real people, a comfortable shirt, and a good day's work. If you're not afraid of heights but dread monotony, join the team of talented telecommunications tower technicians at Tower Systems. You can learn on the job and climb high in a career where every day is a breath of fresh air. Around here, co-workers are like family, and the views are spectacular. Travel the world, work for an industry leader, be part of an essential workforce, and grow your career Tower Systems is a family-operated business headquartered in Watertown, South Dakota, with a division in Orlando, Florida, and a satellite office. We have a global footprint and provide services wherever they are needed. Salary: $25 - $28 per hour based on experience and practical tests Job Summary Tower Systems is actively hiring experienced Tower Technicians to perform all aspects of new construction, decoms, upgrades, co-locations, inspections, microwave, mapping, tower lighting, civils, and foundations. Installations and maintenance on all types of towers up to 800' tall. Qualifications Strong character: motivated, dependable, honest, and safety-focused Knowledge of industry standards and best practices Proficiency with computers, office suites, data systems, and cameras - including laptops, tablets, smartphones, and printers. Ability to read construction drawings, assembly drawings, and RF data sheets Proficient in general industry knowledge, including rigging, knot tying, and signaling Knowledge of equipment use; driving trucks with enclosed trailers. Boom trucks (CDL required), skid steer, mini-excavator, etc. Knowledge of gin pole, winch, and capstan hoisting procedures Physical stamina to climb towers and lift/pull/push up to 80 lbs Ability to work 40-60 hours per week in all weather conditions Ability to crouch, kneel, twist, and climb using both hands Trade certifications are a plus Six-week rotations with one week off between rotations Willingness to travel extensively (passport recommended) Clean driving record. CDL license or crane certification is a plus Benefits Individual hotel room $45/day per diem Company-paid health insurance for employees and legal dependents Health Savings Account option Optional dental and vision coverage Optional supplemental cancer, accident, and disability insurance Company-paid life insurance ($15K value) 401(k) with 3% company match Weekly pay (every Friday) Vacation accrues from day one; available after one year Sick leave available after one year 9 paid holidays after 90 days 100% travel expenses covered Company apparel provided Work Schedule Monday-Saturday, up to 60 hours per week Overtime as required by project needs Corporate office in Watertown, SD; southeastern division in Orlando, FL Tower Systems is an equal opportunity employer. All candidates agree to undergo a pre-employment background check, a DOT/Medical physical, and a drug screen.

Systems Technician

Integris

Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Ability and willingness to provide onsite technical support when required. While most work may be performed remotely, this position requires technicians to travel to designated locations as business needs dictate. Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.

09/20/2026

Full time

Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Ability and willingness to provide onsite technical support when required. While most work may be performed remotely, this position requires technicians to travel to designated locations as business needs dictate. Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.

AV Technician 1

Branson Design Group, LLC Boerne, Texas

Job Description Job Description AV Technician I Branson Design Group, LLC - 1022 River Road, Suite 100A, Boerne, TX 78006 - About Us Branson Design Group is a Boerne-based AV and smart home integration company delivering high-end residential control, network, surveillance, audio, and lighting systems. We're looking for an entry-level AV Technician to join our installation team and grow with us. Position Summary The AV Technician I supports the installation team on residential smart home and AV projects from rough-in through final commissioning. This is an entry-level, hands-on field role ideal for someone mechanically inclined, detail-oriented, and eager to build a career in the low-voltage/AV integration trade. You'll work alongside Lead Technicians and Project Managers, following the project's approved scope of work from installation through client handoff. What You'll Do Install AV, network, surveillance, control, and lighting equipment per project proposals and approved scope of work Run and terminate low-voltage cabling (speaker wire, Cat6, coax) neatly and to code Mount and wire equipment racks, TVs, speakers, cameras, access points, and touchscreens Log daily work in D-Tools Cloud: clock in/out of projects, complete checklist items, and post progress photos and comments to the project Activity feed Stage and organize daily materials designated by the Project Manager Support the Lead Technician during commissioning and system stress-testing Maintain a clean, safe, and organized job site Follow all company safety procedures, including field injury response protocols Communicate professionally with clients and team members on-site What We're Looking For 0-2 years of experience in AV/low-voltage installation (training provided; prior experience a plus) Comfortable using hand and power tools, working on ladders, and in attics/crawlspaces Basic understanding of low-voltage wiring, or willingness to learn quickly Reliable transportation and a valid driver's license (clean driving record required) Ability to lift 50+ lbs and perform physical work throughout the day Strong attention to detail and pride in clean, professional workmanship Team player with good communication skills and a positive attitude Comfortable using a smartphone/tablet for task management (D-Tools Cloud) Nice to Have Manufacturer training or certifications (Crestron, Control4, Lutron, etc.) Experience with home networking (routers, switches, access points) OSHA 10 certification What We Offer Competitive hourly pay based on experience On-the-job training and manufacturer certification opportunities Growth path to Lead Technician and beyond 401k, Dental and Vision Insurance Company vehicle/travel to job sites (as applicable) Branson Design Group, LLC is an equal opportunity employer.

09/20/2026

Full time

Job Description Job Description AV Technician I Branson Design Group, LLC - 1022 River Road, Suite 100A, Boerne, TX 78006 - About Us Branson Design Group is a Boerne-based AV and smart home integration company delivering high-end residential control, network, surveillance, audio, and lighting systems. We're looking for an entry-level AV Technician to join our installation team and grow with us. Position Summary The AV Technician I supports the installation team on residential smart home and AV projects from rough-in through final commissioning. This is an entry-level, hands-on field role ideal for someone mechanically inclined, detail-oriented, and eager to build a career in the low-voltage/AV integration trade. You'll work alongside Lead Technicians and Project Managers, following the project's approved scope of work from installation through client handoff. What You'll Do Install AV, network, surveillance, control, and lighting equipment per project proposals and approved scope of work Run and terminate low-voltage cabling (speaker wire, Cat6, coax) neatly and to code Mount and wire equipment racks, TVs, speakers, cameras, access points, and touchscreens Log daily work in D-Tools Cloud: clock in/out of projects, complete checklist items, and post progress photos and comments to the project Activity feed Stage and organize daily materials designated by the Project Manager Support the Lead Technician during commissioning and system stress-testing Maintain a clean, safe, and organized job site Follow all company safety procedures, including field injury response protocols Communicate professionally with clients and team members on-site What We're Looking For 0-2 years of experience in AV/low-voltage installation (training provided; prior experience a plus) Comfortable using hand and power tools, working on ladders, and in attics/crawlspaces Basic understanding of low-voltage wiring, or willingness to learn quickly Reliable transportation and a valid driver's license (clean driving record required) Ability to lift 50+ lbs and perform physical work throughout the day Strong attention to detail and pride in clean, professional workmanship Team player with good communication skills and a positive attitude Comfortable using a smartphone/tablet for task management (D-Tools Cloud) Nice to Have Manufacturer training or certifications (Crestron, Control4, Lutron, etc.) Experience with home networking (routers, switches, access points) OSHA 10 certification What We Offer Competitive hourly pay based on experience On-the-job training and manufacturer certification opportunities Growth path to Lead Technician and beyond 401k, Dental and Vision Insurance Company vehicle/travel to job sites (as applicable) Branson Design Group, LLC is an equal opportunity employer.

AV Technician 1

Branson Design Group, LLC San Antonio, Texas

Job Description Job Description AV Technician I Branson Design Group, LLC - 1022 River Road, Suite 100A, Boerne, TX 78006 - About Us Branson Design Group is a Boerne-based AV and smart home integration company delivering high-end residential control, network, surveillance, audio, and lighting systems. We're looking for an entry-level AV Technician to join our installation team and grow with us. Position Summary The AV Technician I supports the installation team on residential smart home and AV projects from rough-in through final commissioning. This is an entry-level, hands-on field role ideal for someone mechanically inclined, detail-oriented, and eager to build a career in the low-voltage/AV integration trade. You'll work alongside Lead Technicians and Project Managers, following the project's approved scope of work from installation through client handoff. What You'll Do Install AV, network, surveillance, control, and lighting equipment per project proposals and approved scope of work Run and terminate low-voltage cabling (speaker wire, Cat6, coax) neatly and to code Mount and wire equipment racks, TVs, speakers, cameras, access points, and touchscreens Log daily work in D-Tools Cloud: clock in/out of projects, complete checklist items, and post progress photos and comments to the project Activity feed Stage and organize daily materials designated by the Project Manager Support the Lead Technician during commissioning and system stress-testing Maintain a clean, safe, and organized job site Follow all company safety procedures, including field injury response protocols Communicate professionally with clients and team members on-site What We're Looking For 0-2 years of experience in AV/low-voltage installation (training provided; prior experience a plus) Comfortable using hand and power tools, working on ladders, and in attics/crawlspaces Basic understanding of low-voltage wiring, or willingness to learn quickly Reliable transportation and a valid driver's license (clean driving record required) Ability to lift 50+ lbs and perform physical work throughout the day Strong attention to detail and pride in clean, professional workmanship Team player with good communication skills and a positive attitude Comfortable using a smartphone/tablet for task management (D-Tools Cloud) Nice to Have Manufacturer training or certifications (Crestron, Control4, Lutron, etc.) Experience with home networking (routers, switches, access points) OSHA 10 certification What We Offer Competitive hourly pay based on experience On-the-job training and manufacturer certification opportunities Growth path to Lead Technician and beyond 401k, Dental and Vision Insurance Company vehicle/travel to job sites (as applicable) Branson Design Group, LLC is an equal opportunity employer.

09/20/2026

Full time

Job Description Job Description AV Technician I Branson Design Group, LLC - 1022 River Road, Suite 100A, Boerne, TX 78006 - About Us Branson Design Group is a Boerne-based AV and smart home integration company delivering high-end residential control, network, surveillance, audio, and lighting systems. We're looking for an entry-level AV Technician to join our installation team and grow with us. Position Summary The AV Technician I supports the installation team on residential smart home and AV projects from rough-in through final commissioning. This is an entry-level, hands-on field role ideal for someone mechanically inclined, detail-oriented, and eager to build a career in the low-voltage/AV integration trade. You'll work alongside Lead Technicians and Project Managers, following the project's approved scope of work from installation through client handoff. What You'll Do Install AV, network, surveillance, control, and lighting equipment per project proposals and approved scope of work Run and terminate low-voltage cabling (speaker wire, Cat6, coax) neatly and to code Mount and wire equipment racks, TVs, speakers, cameras, access points, and touchscreens Log daily work in D-Tools Cloud: clock in/out of projects, complete checklist items, and post progress photos and comments to the project Activity feed Stage and organize daily materials designated by the Project Manager Support the Lead Technician during commissioning and system stress-testing Maintain a clean, safe, and organized job site Follow all company safety procedures, including field injury response protocols Communicate professionally with clients and team members on-site What We're Looking For 0-2 years of experience in AV/low-voltage installation (training provided; prior experience a plus) Comfortable using hand and power tools, working on ladders, and in attics/crawlspaces Basic understanding of low-voltage wiring, or willingness to learn quickly Reliable transportation and a valid driver's license (clean driving record required) Ability to lift 50+ lbs and perform physical work throughout the day Strong attention to detail and pride in clean, professional workmanship Team player with good communication skills and a positive attitude Comfortable using a smartphone/tablet for task management (D-Tools Cloud) Nice to Have Manufacturer training or certifications (Crestron, Control4, Lutron, etc.) Experience with home networking (routers, switches, access points) OSHA 10 certification What We Offer Competitive hourly pay based on experience On-the-job training and manufacturer certification opportunities Growth path to Lead Technician and beyond 401k, Dental and Vision Insurance Company vehicle/travel to job sites (as applicable) Branson Design Group, LLC is an equal opportunity employer.

Major Incident Response Technician

JCS Solutions LLC Andrews Air Force Base, Maryland

Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions is seeking an experienced Major Incident Response (MIR) Specialist to manage the full lifecycle of major incident management within a Department of Defense (DoD) environment. This role is responsible for identifying, coordinating, communicating, and driving the resolution of critical IT incidents that impact mission operations. The ideal candidate will possess strong technical troubleshooting skills, experience working in a fast-paced operational environment, and the ability to effectively coordinate with multiple technical teams while providing exceptional customer service and stakeholder communication. What's in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do: As a Major Incident Response Specialist, you will: Monitor, identify, assess, and manage major IT incidents and operational events, leading incident response efforts to minimize service disruptions and restore services quickly. Serve as the primary point of contact for major incidents by performing initial triage, coordinating technical teams, facilitating incident bridge calls, and driving resolution activities through completion. Maintain situational awareness of service impacts and recovery efforts while providing timely communications, status updates, and reporting to stakeholders, including government leadership. Partner with technical and problem management teams to investigate incidents, perform root cause analysis, document findings, and implement corrective actions to prevent recurrence. Provide phone and in-person support for end users, troubleshooting and resolving hardware, software, workstation, printer, email, directory services, and Windows desktop application issues. Analyze incident trends, identify opportunities for service improvement, and contribute to operational resilience and process enhancement initiatives. Maintain accurate incident records, operational documentation, and reporting in accordance with established procedures and government requirements. What you will bring: Active Secret Security Clearance. Minimum of two (2) years of experience supporting a Department of Defense (DoD) environment. Experience managing or supporting incident management processes in an enterprise IT environment. Experience providing phone and in-person technical support for email systems, directory services, Windows desktop applications, and enterprise business applications. Experience troubleshooting hardware, software, workstation, printer, and other end-user support issues. Strong understanding of network infrastructure, equipment, architecture, and capabilities. Knowledge of incident management, service restoration, escalation procedures, and operational support best practices. Strong analytical and troubleshooting skills with the ability to quickly diagnose and resolve Schedule Requirements Ability to work onsite during the assigned swing shift (Tuesday through Saturday, 2:00 PM to 10:30 PM). Ability to complete a required 30-day onsite training period (Monday through Friday, 7:00 AM to 3:30 PM) prior to transitioning to the assigned shift. Certifications Current CompTIA Security+ certification required. Must hold a valid CompTIA Security+ certification. Education Requirements An Associate's degree in Computer Science, Information Technology, Information Systems, Engineering, Software Engineering, Mathematics, Business, Finance, Natural Sciences, Social Sciences, or a related field from an accredited institution, or an applicable technical training certificate. Education and experience substitutions may be considered: Bachelor's degree in a related field plus four (4) years of general experience, including at least two (2) years of specialized experience; or Eight (8) years of general experience with at least six (6) years of specialized experience in lieu of a degree. How will you wow us: Excellent written and verbal communication skills with the ability to brief leadership and communicate complex technical information to diverse audiences. Demonstrated ability to prioritize competing tasks and make sound decisions in a high-pressure operational environment. Strong customer service orientation and ability to collaborate effectively across multiple technical teams. Experience supporting enterprise IT operations in a mission-critical federal environment. Experience facilitating major incident bridge calls and coordinating cross-functional technical teams. Strong understanding of ITIL-based incident and problem management practices Proven ability to drive process improvements and operational excellence initiatives. A proactive, customer-focused approach with a strong sense of urgency and accountability. JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS is both a Great Place to Work and a Top Places to Work certified company. Our employees embody our core values, and we are looking for others who do too! Customer Experience: Strive for excellence and delight our clients Innovation: Embrace creative thinking to enable continual growth and powerful solutions Accountability: Take ownership of and pride in our actions and service delivery Inspire: Be inspired to be your best self and have fun in the process Integrity: Do the right thing, the right way, every time! Stewardship: The careful and responsible management of something entrusted to our care. At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $50,000.00 - $75,000.00 Please Note: Employment is contingent upon successfully passing a pre-employment drug screening and any other required background checks, consistent with applicable law. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws. NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app. Powered by JazzHR Blq1YG7Y0v

09/20/2026

Full time

Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions is seeking an experienced Major Incident Response (MIR) Specialist to manage the full lifecycle of major incident management within a Department of Defense (DoD) environment. This role is responsible for identifying, coordinating, communicating, and driving the resolution of critical IT incidents that impact mission operations. The ideal candidate will possess strong technical troubleshooting skills, experience working in a fast-paced operational environment, and the ability to effectively coordinate with multiple technical teams while providing exceptional customer service and stakeholder communication. What's in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do: As a Major Incident Response Specialist, you will: Monitor, identify, assess, and manage major IT incidents and operational events, leading incident response efforts to minimize service disruptions and restore services quickly. Serve as the primary point of contact for major incidents by performing initial triage, coordinating technical teams, facilitating incident bridge calls, and driving resolution activities through completion. Maintain situational awareness of service impacts and recovery efforts while providing timely communications, status updates, and reporting to stakeholders, including government leadership. Partner with technical and problem management teams to investigate incidents, perform root cause analysis, document findings, and implement corrective actions to prevent recurrence. Provide phone and in-person support for end users, troubleshooting and resolving hardware, software, workstation, printer, email, directory services, and Windows desktop application issues. Analyze incident trends, identify opportunities for service improvement, and contribute to operational resilience and process enhancement initiatives. Maintain accurate incident records, operational documentation, and reporting in accordance with established procedures and government requirements. What you will bring: Active Secret Security Clearance. Minimum of two (2) years of experience supporting a Department of Defense (DoD) environment. Experience managing or supporting incident management processes in an enterprise IT environment. Experience providing phone and in-person technical support for email systems, directory services, Windows desktop applications, and enterprise business applications. Experience troubleshooting hardware, software, workstation, printer, and other end-user support issues. Strong understanding of network infrastructure, equipment, architecture, and capabilities. Knowledge of incident management, service restoration, escalation procedures, and operational support best practices. Strong analytical and troubleshooting skills with the ability to quickly diagnose and resolve Schedule Requirements Ability to work onsite during the assigned swing shift (Tuesday through Saturday, 2:00 PM to 10:30 PM). Ability to complete a required 30-day onsite training period (Monday through Friday, 7:00 AM to 3:30 PM) prior to transitioning to the assigned shift. Certifications Current CompTIA Security+ certification required. Must hold a valid CompTIA Security+ certification. Education Requirements An Associate's degree in Computer Science, Information Technology, Information Systems, Engineering, Software Engineering, Mathematics, Business, Finance, Natural Sciences, Social Sciences, or a related field from an accredited institution, or an applicable technical training certificate. Education and experience substitutions may be considered: Bachelor's degree in a related field plus four (4) years of general experience, including at least two (2) years of specialized experience; or Eight (8) years of general experience with at least six (6) years of specialized experience in lieu of a degree. How will you wow us: Excellent written and verbal communication skills with the ability to brief leadership and communicate complex technical information to diverse audiences. Demonstrated ability to prioritize competing tasks and make sound decisions in a high-pressure operational environment. Strong customer service orientation and ability to collaborate effectively across multiple technical teams. Experience supporting enterprise IT operations in a mission-critical federal environment. Experience facilitating major incident bridge calls and coordinating cross-functional technical teams. Strong understanding of ITIL-based incident and problem management practices Proven ability to drive process improvements and operational excellence initiatives. A proactive, customer-focused approach with a strong sense of urgency and accountability. JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS is both a Great Place to Work and a Top Places to Work certified company. Our employees embody our core values, and we are looking for others who do too! Customer Experience: Strive for excellence and delight our clients Innovation: Embrace creative thinking to enable continual growth and powerful solutions Accountability: Take ownership of and pride in our actions and service delivery Inspire: Be inspired to be your best self and have fun in the process Integrity: Do the right thing, the right way, every time! Stewardship: The careful and responsible management of something entrusted to our care. At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $50,000.00 - $75,000.00 Please Note: Employment is contingent upon successfully passing a pre-employment drug screening and any other required background checks, consistent with applicable law. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws. NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app. Powered by JazzHR Blq1YG7Y0v

Major Incident Response Technician

JCS Solutions LLC Laurel, Maryland

Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions is seeking an experienced Major Incident Response (MIR) Specialist to manage the full lifecycle of major incident management within a Department of Defense (DoD) environment. This role is responsible for identifying, coordinating, communicating, and driving the resolution of critical IT incidents that impact mission operations. The ideal candidate will possess strong technical troubleshooting skills, experience working in a fast-paced operational environment, and the ability to effectively coordinate with multiple technical teams while providing exceptional customer service and stakeholder communication. What's in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do: As a Major Incident Response Specialist, you will: Monitor, identify, assess, and manage major IT incidents and operational events, leading incident response efforts to minimize service disruptions and restore services quickly. Serve as the primary point of contact for major incidents by performing initial triage, coordinating technical teams, facilitating incident bridge calls, and driving resolution activities through completion. Maintain situational awareness of service impacts and recovery efforts while providing timely communications, status updates, and reporting to stakeholders, including government leadership. Partner with technical and problem management teams to investigate incidents, perform root cause analysis, document findings, and implement corrective actions to prevent recurrence. Provide phone and in-person support for end users, troubleshooting and resolving hardware, software, workstation, printer, email, directory services, and Windows desktop application issues. Analyze incident trends, identify opportunities for service improvement, and contribute to operational resilience and process enhancement initiatives. Maintain accurate incident records, operational documentation, and reporting in accordance with established procedures and government requirements. What you will bring: Active Secret Security Clearance. Minimum of two (2) years of experience supporting a Department of Defense (DoD) environment. Experience managing or supporting incident management processes in an enterprise IT environment. Experience providing phone and in-person technical support for email systems, directory services, Windows desktop applications, and enterprise business applications. Experience troubleshooting hardware, software, workstation, printer, and other end-user support issues. Strong understanding of network infrastructure, equipment, architecture, and capabilities. Knowledge of incident management, service restoration, escalation procedures, and operational support best practices. Strong analytical and troubleshooting skills with the ability to quickly diagnose and resolve Schedule Requirements Ability to work onsite during the assigned swing shift (Tuesday through Saturday, 2:00 PM to 10:30 PM). Ability to complete a required 30-day onsite training period (Monday through Friday, 7:00 AM to 3:30 PM) prior to transitioning to the assigned shift. Certifications Current CompTIA Security+ certification required. Must hold a valid CompTIA Security+ certification. Education Requirements An Associate's degree in Computer Science, Information Technology, Information Systems, Engineering, Software Engineering, Mathematics, Business, Finance, Natural Sciences, Social Sciences, or a related field from an accredited institution, or an applicable technical training certificate. Education and experience substitutions may be considered: Bachelor's degree in a related field plus four (4) years of general experience, including at least two (2) years of specialized experience; or Eight (8) years of general experience with at least six (6) years of specialized experience in lieu of a degree. How will you wow us: Excellent written and verbal communication skills with the ability to brief leadership and communicate complex technical information to diverse audiences. Demonstrated ability to prioritize competing tasks and make sound decisions in a high-pressure operational environment. Strong customer service orientation and ability to collaborate effectively across multiple technical teams. Experience supporting enterprise IT operations in a mission-critical federal environment. Experience facilitating major incident bridge calls and coordinating cross-functional technical teams. Strong understanding of ITIL-based incident and problem management practices Proven ability to drive process improvements and operational excellence initiatives. A proactive, customer-focused approach with a strong sense of urgency and accountability. JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS is both a Great Place to Work and a Top Places to Work certified company. Our employees embody our core values, and we are looking for others who do too! Customer Experience: Strive for excellence and delight our clients Innovation: Embrace creative thinking to enable continual growth and powerful solutions Accountability: Take ownership of and pride in our actions and service delivery Inspire: Be inspired to be your best self and have fun in the process Integrity: Do the right thing, the right way, every time! Stewardship: The careful and responsible management of something entrusted to our care. At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $50,000.00 - $75,000.00 Please Note: Employment is contingent upon successfully passing a pre-employment drug screening and any other required background checks, consistent with applicable law. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws. NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app. Powered by JazzHR Blq1YG7Y0v

09/20/2026

Full time

Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions is seeking an experienced Major Incident Response (MIR) Specialist to manage the full lifecycle of major incident management within a Department of Defense (DoD) environment. This role is responsible for identifying, coordinating, communicating, and driving the resolution of critical IT incidents that impact mission operations. The ideal candidate will possess strong technical troubleshooting skills, experience working in a fast-paced operational environment, and the ability to effectively coordinate with multiple technical teams while providing exceptional customer service and stakeholder communication. What's in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do: As a Major Incident Response Specialist, you will: Monitor, identify, assess, and manage major IT incidents and operational events, leading incident response efforts to minimize service disruptions and restore services quickly. Serve as the primary point of contact for major incidents by performing initial triage, coordinating technical teams, facilitating incident bridge calls, and driving resolution activities through completion. Maintain situational awareness of service impacts and recovery efforts while providing timely communications, status updates, and reporting to stakeholders, including government leadership. Partner with technical and problem management teams to investigate incidents, perform root cause analysis, document findings, and implement corrective actions to prevent recurrence. Provide phone and in-person support for end users, troubleshooting and resolving hardware, software, workstation, printer, email, directory services, and Windows desktop application issues. Analyze incident trends, identify opportunities for service improvement, and contribute to operational resilience and process enhancement initiatives. Maintain accurate incident records, operational documentation, and reporting in accordance with established procedures and government requirements. What you will bring: Active Secret Security Clearance. Minimum of two (2) years of experience supporting a Department of Defense (DoD) environment. Experience managing or supporting incident management processes in an enterprise IT environment. Experience providing phone and in-person technical support for email systems, directory services, Windows desktop applications, and enterprise business applications. Experience troubleshooting hardware, software, workstation, printer, and other end-user support issues. Strong understanding of network infrastructure, equipment, architecture, and capabilities. Knowledge of incident management, service restoration, escalation procedures, and operational support best practices. Strong analytical and troubleshooting skills with the ability to quickly diagnose and resolve Schedule Requirements Ability to work onsite during the assigned swing shift (Tuesday through Saturday, 2:00 PM to 10:30 PM). Ability to complete a required 30-day onsite training period (Monday through Friday, 7:00 AM to 3:30 PM) prior to transitioning to the assigned shift. Certifications Current CompTIA Security+ certification required. Must hold a valid CompTIA Security+ certification. Education Requirements An Associate's degree in Computer Science, Information Technology, Information Systems, Engineering, Software Engineering, Mathematics, Business, Finance, Natural Sciences, Social Sciences, or a related field from an accredited institution, or an applicable technical training certificate. Education and experience substitutions may be considered: Bachelor's degree in a related field plus four (4) years of general experience, including at least two (2) years of specialized experience; or Eight (8) years of general experience with at least six (6) years of specialized experience in lieu of a degree. How will you wow us: Excellent written and verbal communication skills with the ability to brief leadership and communicate complex technical information to diverse audiences. Demonstrated ability to prioritize competing tasks and make sound decisions in a high-pressure operational environment. Strong customer service orientation and ability to collaborate effectively across multiple technical teams. Experience supporting enterprise IT operations in a mission-critical federal environment. Experience facilitating major incident bridge calls and coordinating cross-functional technical teams. Strong understanding of ITIL-based incident and problem management practices Proven ability to drive process improvements and operational excellence initiatives. A proactive, customer-focused approach with a strong sense of urgency and accountability. JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS is both a Great Place to Work and a Top Places to Work certified company. Our employees embody our core values, and we are looking for others who do too! Customer Experience: Strive for excellence and delight our clients Innovation: Embrace creative thinking to enable continual growth and powerful solutions Accountability: Take ownership of and pride in our actions and service delivery Inspire: Be inspired to be your best self and have fun in the process Integrity: Do the right thing, the right way, every time! Stewardship: The careful and responsible management of something entrusted to our care. At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $50,000.00 - $75,000.00 Please Note: Employment is contingent upon successfully passing a pre-employment drug screening and any other required background checks, consistent with applicable law. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws. NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app. Powered by JazzHR Blq1YG7Y0v

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