Genesis10 is currently seeking a Deskside Support Technician for Contract-to-Hire positions with a Major Insurance Company located in Albany, NY. This is a 6+ month contract opportunity. Compensation: $24.00 - $29.00 per hour, W2, based on qualifications Position Overview: These resources will be supporting a significant laptop refresh and migration effort. This role involves direct end-user setup and support, hardware troubleshooting, and coordination with various internal teams to ensure a smooth transition. Key Responsibilities: Laptop deployments and migrations End-user setup and support Hardware troubleshooting and break/fix activities Peripheral support (monitors, docks, printers, phones) User communications and scheduling Coordination with Service Desk, Infrastructure, and project teams General deskside support activities throughout the migration effort Primary Requirements: 3+ years of hands-on Deskside Support experience with direct support of corporate end users Strong experience supporting enterprise Windows environments Large-scale deployments, Active Directory Administration Strong customer service and communication skills Experience with laptop refreshes, hardware deployments and refresh projects, and user migrations Desired Skills: Familiarity with Active Directory, Microsoft 365, and ServiceNow Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/09/2026
Full time
Genesis10 is currently seeking a Deskside Support Technician for Contract-to-Hire positions with a Major Insurance Company located in Albany, NY. This is a 6+ month contract opportunity. Compensation: $24.00 - $29.00 per hour, W2, based on qualifications Position Overview: These resources will be supporting a significant laptop refresh and migration effort. This role involves direct end-user setup and support, hardware troubleshooting, and coordination with various internal teams to ensure a smooth transition. Key Responsibilities: Laptop deployments and migrations End-user setup and support Hardware troubleshooting and break/fix activities Peripheral support (monitors, docks, printers, phones) User communications and scheduling Coordination with Service Desk, Infrastructure, and project teams General deskside support activities throughout the migration effort Primary Requirements: 3+ years of hands-on Deskside Support experience with direct support of corporate end users Strong experience supporting enterprise Windows environments Large-scale deployments, Active Directory Administration Strong customer service and communication skills Experience with laptop refreshes, hardware deployments and refresh projects, and user migrations Desired Skills: Familiarity with Active Directory, Microsoft 365, and ServiceNow Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Job Description As Centerline expands its data center operations across the United States, we are seeking experienced Data Center Fiber Splice Technicians to support the installation, testing, commissioning, and maintenance of critical fiber infrastructure. This role combines hands-on technical expertise with collaboration across construction, commissioning, and customer teams in fast-paced, mission-critical environments. The ideal candidate will have extensive experience with fiber optic splicing, testing, troubleshooting, and documentation within data center, enterprise, or telecommunications environments. Candidates should be customer-focused, safety-minded, and committed to delivering high-quality work. What You Will Do: Perform single-fiber, ribbon, and mass fusion splicing of single-mode and multi-mode fiber optic cables in data center environments. Install, terminate, test, and troubleshoot fiber optic infrastructure supporting hyperscale, enterprise, and colocation data centers. Work with fiber distribution frames (FDFs), patch panels, MPO/MTP systems, and structured cabling infrastructure. Perform advanced fiber testing and troubleshooting using OTDR, OLTS, iOLM, power meters, and fiber characterization equipment. Interpret fiber routing diagrams, rack elevations, splice schematics, and construction drawings. Prepare accurate as-built documentation, test results, labeling, and project deliverables. Support commissioning, turn-up, migration, and maintenance activities for active network environments. Identify and resolve fiber-related issues while maintaining service continuity in mission-critical facilities. Collaborate with project managers, engineers, customers, and commissioning teams to ensure successful project completion. Train and mentor junior technicians on fiber splicing techniques, testing procedures, and industry best practices. Maintain compliance with customer standards, quality requirements, and company safety programs. Participate in scheduled maintenance windows, including occasional night, weekend, and holiday work when required. What You Will Need: Minimum 2 years of experience as a Fiber Optic Splice Technician, preferably in data center, enterprise, or telecommunications environments. High School Diploma or GED required. Demonstrated experience with fusion splicing, ribbon splicing, fiber testing, and troubleshooting. Strong understanding of single-mode and multi-mode fiber optic systems. Ability to read and interpret construction drawings, fiber schematics, and technical documentation. Experience using OTDRs, power meters, light sources, iOLM platforms, and fiber certification equipment. Ability to perceive color differences for fiber identification and troubleshooting. Proficiency with basic computer applications and project documentation tools. Strong communication and teamwork skills. Valid driver's license with acceptable driving record. Ability to pass required background checks, drug screenings, and customer-specific site requirements. Ability to work in active data center environments while following strict operational and safety procedures. Nice to have: Ribbon Splicing Connectorization experience Work Environment: Repeated and frequent ability to lift, from floor to above head, 25 lbs continuously. Ability to sit, stand, climb, kneel, bend, lift, crawl, squat, reach, and utilize both hands and feet in an aerial and underground capacity. Environmental Conditions exposure is heat, cold, dust, wet, vibration, and very loud noise. Requires the ability to sit for extended periods, stand, bend, walk, communicate via telephone, computer and/or face-to-face contact, vision to monitor, and use basic office equipment such as a personal computer, copier, and fax machines regularly during the course of work. Work is performed in and out of an office environment. This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. AAP/EEO Statement: Centerline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Who We Are At Centerline, we design, build, and maintain industry-leading critical infrastructure across North America. Our technicians, engineers, and professional staff bring unmatched expertise to each job, working as a team to deliver consistent, exceptional results. That's why Fortune 500 clients choose Centerline again and again for a wide range of projects. With demand for connectivity at an all-time high, Centerline's opportunities for growth are limitless - and so are yours. We're committed to fostering your professional advancement and supporting your career journey. We look for team members who demonstrate our core values: Safety, Teamwork, Accountability, and Reliability. Our values are key to our team's success and driving everyone to reach their full potential. As a member of our winning team, you'll receive comprehensive insurance benefits - medical, dental, and vision - plus a 401(k) plan, referral bonuses, and generous PTO. Join us today. Together, we're building a better network.
11/09/2026
Full time
Job Description Job Description As Centerline expands its data center operations across the United States, we are seeking experienced Data Center Fiber Splice Technicians to support the installation, testing, commissioning, and maintenance of critical fiber infrastructure. This role combines hands-on technical expertise with collaboration across construction, commissioning, and customer teams in fast-paced, mission-critical environments. The ideal candidate will have extensive experience with fiber optic splicing, testing, troubleshooting, and documentation within data center, enterprise, or telecommunications environments. Candidates should be customer-focused, safety-minded, and committed to delivering high-quality work. What You Will Do: Perform single-fiber, ribbon, and mass fusion splicing of single-mode and multi-mode fiber optic cables in data center environments. Install, terminate, test, and troubleshoot fiber optic infrastructure supporting hyperscale, enterprise, and colocation data centers. Work with fiber distribution frames (FDFs), patch panels, MPO/MTP systems, and structured cabling infrastructure. Perform advanced fiber testing and troubleshooting using OTDR, OLTS, iOLM, power meters, and fiber characterization equipment. Interpret fiber routing diagrams, rack elevations, splice schematics, and construction drawings. Prepare accurate as-built documentation, test results, labeling, and project deliverables. Support commissioning, turn-up, migration, and maintenance activities for active network environments. Identify and resolve fiber-related issues while maintaining service continuity in mission-critical facilities. Collaborate with project managers, engineers, customers, and commissioning teams to ensure successful project completion. Train and mentor junior technicians on fiber splicing techniques, testing procedures, and industry best practices. Maintain compliance with customer standards, quality requirements, and company safety programs. Participate in scheduled maintenance windows, including occasional night, weekend, and holiday work when required. What You Will Need: Minimum 2 years of experience as a Fiber Optic Splice Technician, preferably in data center, enterprise, or telecommunications environments. High School Diploma or GED required. Demonstrated experience with fusion splicing, ribbon splicing, fiber testing, and troubleshooting. Strong understanding of single-mode and multi-mode fiber optic systems. Ability to read and interpret construction drawings, fiber schematics, and technical documentation. Experience using OTDRs, power meters, light sources, iOLM platforms, and fiber certification equipment. Ability to perceive color differences for fiber identification and troubleshooting. Proficiency with basic computer applications and project documentation tools. Strong communication and teamwork skills. Valid driver's license with acceptable driving record. Ability to pass required background checks, drug screenings, and customer-specific site requirements. Ability to work in active data center environments while following strict operational and safety procedures. Nice to have: Ribbon Splicing Connectorization experience Work Environment: Repeated and frequent ability to lift, from floor to above head, 25 lbs continuously. Ability to sit, stand, climb, kneel, bend, lift, crawl, squat, reach, and utilize both hands and feet in an aerial and underground capacity. Environmental Conditions exposure is heat, cold, dust, wet, vibration, and very loud noise. Requires the ability to sit for extended periods, stand, bend, walk, communicate via telephone, computer and/or face-to-face contact, vision to monitor, and use basic office equipment such as a personal computer, copier, and fax machines regularly during the course of work. Work is performed in and out of an office environment. This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. AAP/EEO Statement: Centerline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Who We Are At Centerline, we design, build, and maintain industry-leading critical infrastructure across North America. Our technicians, engineers, and professional staff bring unmatched expertise to each job, working as a team to deliver consistent, exceptional results. That's why Fortune 500 clients choose Centerline again and again for a wide range of projects. With demand for connectivity at an all-time high, Centerline's opportunities for growth are limitless - and so are yours. We're committed to fostering your professional advancement and supporting your career journey. We look for team members who demonstrate our core values: Safety, Teamwork, Accountability, and Reliability. Our values are key to our team's success and driving everyone to reach their full potential. As a member of our winning team, you'll receive comprehensive insurance benefits - medical, dental, and vision - plus a 401(k) plan, referral bonuses, and generous PTO. Join us today. Together, we're building a better network.
GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management
11/09/2026
Full time
GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management
GovCIO LLC seeks a Service Desk Technician to support federal customers with reliable, secure IT services. In this mission-driven role, you'll provide first-line support for hardware, software, networks, and accounts, resolving tickets via phone, chat, and email. You'll troubleshoot issues, escalate complex incidents, and document solutions while following ITIL and federal security standards. Work with modern tools in a collaborative, fast-paced environment, grow your skills through training and mentorship, and contribute directly to critical government missions and improved citizen services. Responsibilities Provide first-level technical support for Windows, mac OS, mobile devices, and peripherals via phone, chat, and ticketing system Troubleshoot and resolve hardware, software, network, and account access issues for federal end users Log, prioritize, and update incidents and service requests; escalate complex issues per defined SLAs Configure, deploy, and support laptops, VPN, and collaboration tools in a secure federal IT environment Follow ITIL-based service desk processes and document resolutions and knowledge articles Support account provisioning, password resets, and identity/access management tasks Collaborate with engineering, cybersecurity, and application teams to resolve recurring problems Monitor queues and system alerts to ensure uptime and quick response to mission-critical services Adhere to security, compliance, and change-management policies for federal systems Contribute to process improvements, automation, and knowledge-sharing within the service desk team Required Skills Service desk support Windows and mac OS support Ticketing systems (Service Now/Jira/Freshservice) Basic networking (TCP/IP, DNS, VPN) Active Directory and account administration Remote support tools Office 365/Google Workspace support ITIL-based incident management Endpoint configuration and imaging Cybersecurity best practices for end-user support
11/09/2026
Full time
GovCIO LLC seeks a Service Desk Technician to support federal customers with reliable, secure IT services. In this mission-driven role, you'll provide first-line support for hardware, software, networks, and accounts, resolving tickets via phone, chat, and email. You'll troubleshoot issues, escalate complex incidents, and document solutions while following ITIL and federal security standards. Work with modern tools in a collaborative, fast-paced environment, grow your skills through training and mentorship, and contribute directly to critical government missions and improved citizen services. Responsibilities Provide first-level technical support for Windows, mac OS, mobile devices, and peripherals via phone, chat, and ticketing system Troubleshoot and resolve hardware, software, network, and account access issues for federal end users Log, prioritize, and update incidents and service requests; escalate complex issues per defined SLAs Configure, deploy, and support laptops, VPN, and collaboration tools in a secure federal IT environment Follow ITIL-based service desk processes and document resolutions and knowledge articles Support account provisioning, password resets, and identity/access management tasks Collaborate with engineering, cybersecurity, and application teams to resolve recurring problems Monitor queues and system alerts to ensure uptime and quick response to mission-critical services Adhere to security, compliance, and change-management policies for federal systems Contribute to process improvements, automation, and knowledge-sharing within the service desk team Required Skills Service desk support Windows and mac OS support Ticketing systems (Service Now/Jira/Freshservice) Basic networking (TCP/IP, DNS, VPN) Active Directory and account administration Remote support tools Office 365/Google Workspace support ITIL-based incident management Endpoint configuration and imaging Cybersecurity best practices for end-user support
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Hardware Technician role is designed to support the operational efficiency of Emergency Medical Services (EMS) by ensuring the functionality, security, and availability of laptops and other hardware used in the field. The position requires technical expertise in laptop repair, software updates, inventory management, and troubleshooting, along with a proactive approach to maintaining hardware and software systems. Below is a detailed summary of the responsibilities, daily duties, and qualifications for the role. Key Responsibilities This draft has been generated by Alfred AI as an initial version. As the user of this tool, it is your responsibility to review and refine the content to ensure it is accurate, complete, and consistent with UHG's commitment to quality, culture, and values. 1. Repair EMS Laptops Depot Management: Establish and manage a centralized location (Depot) where EMS crews can exchange malfunctioning or damaged laptops for fully functional ones. The process is designed to be simple and informal Crews bring broken laptops to the Depot Fill out a short form describing the issue Swap the broken laptop for a working one Daily Duties Check the Depot for laptops needing repair Pick up malfunctioning laptops Track laptop locations and repair status in a database Repair laptops in-house when possible or send them for warranty repairs as needed 2. Ensure Availability of Working Laptops Laptop Imaging: Create and maintain a standardized laptop image that includes essential applications such as: ESO (Electronic Patient Care Reporting software). Handtevy (Pediatric emergency care software). PC Gateway (Connectivity software). File Management: Remove unnecessary files or images created by officers to optimize laptop performance Software Updates: Ensure the ESO app and other critical software are updated regularly Windows Image Customization: Modify the Windows 10 image (or other versions) to meet EMS-specific needs, addressing: Security considerations (e.g., limiting web access, restricting settings via group policy) User-friendly adjustments based on feedback from end users Implementation of scripts for monitoring device usage, including notifications for photos/videos, web activity, and daily IP address check-ins. Windows Updates: Test updates before applying them to ensure compatibility and stability 3. Inventory Management Electronic Inventory: Maintain a detailed inventory of laptops and their repair history using Vector Solutions' Check IT Module. Periodic Reporting: Generate reports on common issues and repairs to identify trends and improve processes. Data Entry: Assist in creating an electronic inventory for Fire Department apparatus, including but not limited to laptops. 4. Point of Contact for Hardware/Software Issues Help Line Management: Serve as the primary contact for hardware and software issues, carrying the "Help Line" phone at all times Software Familiarity: Develop expertise in ESO software, Lifenetsystems, and other relevant platforms to address issues effectively. Hardware Support: Provide support for peripheral devices, including: Physio Control Lifepak 15 (cardiac monitors/defibrillators) Titan external modems Amazon readers Unit iPhones (Full Code Pro) 5. Miscellaneous Duties Reporting: Assist in creating operational reports for Fire Administration (limited scope) Cell Line Management: Oversee the management of cell lines for laptops Scripting: Develop scripts to automate routine tasks on laptops, improving efficiency Technological Support: Provide additional support to the Fire Department in areas such as radio programming, once adequately trained You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Skills: High school diploma or equivalent Minimum age of 21 years 1 year of experience in laptop repair and software updates 1 year experience with Microsoft office apps especially with word and excel 1 year of customer service experience in a medical or technical facility Preferred Qualifications Knowledge of Emergency Services billing requirements Ability to analyze and provide statistical data related to EMS services, including: Number of transports Common transport locations Overall EMS service trends Problem-Solving: Ability to troubleshoot hardware and software issues effectively. Inventory Management: Strong organizational skills to maintain accurate records of hardware and repair history. Communication: Clear and professional communication skills to interact with EMS crews and Fire Administration. Adaptability: Willingness to learn new technologies, such as radio programming, and adapt to evolving EMS needs. Attention to Detail: Precision in tracking laptop locations, repair statuses, and inventory data. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,
11/09/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Hardware Technician role is designed to support the operational efficiency of Emergency Medical Services (EMS) by ensuring the functionality, security, and availability of laptops and other hardware used in the field. The position requires technical expertise in laptop repair, software updates, inventory management, and troubleshooting, along with a proactive approach to maintaining hardware and software systems. Below is a detailed summary of the responsibilities, daily duties, and qualifications for the role. Key Responsibilities This draft has been generated by Alfred AI as an initial version. As the user of this tool, it is your responsibility to review and refine the content to ensure it is accurate, complete, and consistent with UHG's commitment to quality, culture, and values. 1. Repair EMS Laptops Depot Management: Establish and manage a centralized location (Depot) where EMS crews can exchange malfunctioning or damaged laptops for fully functional ones. The process is designed to be simple and informal Crews bring broken laptops to the Depot Fill out a short form describing the issue Swap the broken laptop for a working one Daily Duties Check the Depot for laptops needing repair Pick up malfunctioning laptops Track laptop locations and repair status in a database Repair laptops in-house when possible or send them for warranty repairs as needed 2. Ensure Availability of Working Laptops Laptop Imaging: Create and maintain a standardized laptop image that includes essential applications such as: ESO (Electronic Patient Care Reporting software). Handtevy (Pediatric emergency care software). PC Gateway (Connectivity software). File Management: Remove unnecessary files or images created by officers to optimize laptop performance Software Updates: Ensure the ESO app and other critical software are updated regularly Windows Image Customization: Modify the Windows 10 image (or other versions) to meet EMS-specific needs, addressing: Security considerations (e.g., limiting web access, restricting settings via group policy) User-friendly adjustments based on feedback from end users Implementation of scripts for monitoring device usage, including notifications for photos/videos, web activity, and daily IP address check-ins. Windows Updates: Test updates before applying them to ensure compatibility and stability 3. Inventory Management Electronic Inventory: Maintain a detailed inventory of laptops and their repair history using Vector Solutions' Check IT Module. Periodic Reporting: Generate reports on common issues and repairs to identify trends and improve processes. Data Entry: Assist in creating an electronic inventory for Fire Department apparatus, including but not limited to laptops. 4. Point of Contact for Hardware/Software Issues Help Line Management: Serve as the primary contact for hardware and software issues, carrying the "Help Line" phone at all times Software Familiarity: Develop expertise in ESO software, Lifenetsystems, and other relevant platforms to address issues effectively. Hardware Support: Provide support for peripheral devices, including: Physio Control Lifepak 15 (cardiac monitors/defibrillators) Titan external modems Amazon readers Unit iPhones (Full Code Pro) 5. Miscellaneous Duties Reporting: Assist in creating operational reports for Fire Administration (limited scope) Cell Line Management: Oversee the management of cell lines for laptops Scripting: Develop scripts to automate routine tasks on laptops, improving efficiency Technological Support: Provide additional support to the Fire Department in areas such as radio programming, once adequately trained You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Skills: High school diploma or equivalent Minimum age of 21 years 1 year of experience in laptop repair and software updates 1 year experience with Microsoft office apps especially with word and excel 1 year of customer service experience in a medical or technical facility Preferred Qualifications Knowledge of Emergency Services billing requirements Ability to analyze and provide statistical data related to EMS services, including: Number of transports Common transport locations Overall EMS service trends Problem-Solving: Ability to troubleshoot hardware and software issues effectively. Inventory Management: Strong organizational skills to maintain accurate records of hardware and repair history. Communication: Clear and professional communication skills to interact with EMS crews and Fire Administration. Adaptability: Willingness to learn new technologies, such as radio programming, and adapt to evolving EMS needs. Attention to Detail: Precision in tracking laptop locations, repair statuses, and inventory data. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,
Job Description Job Description Description: The Systems Engineering Technician supports the operation, maintenance, and continuous improvement of data systems used across the organization. This role is accountable for completing technical system tasks accurately, troubleshooting user and data issues, maintaining system information, and supporting reliable day-to-day system operations in a regulated manufacturing environment for the medical industry. Key outcomes expected from this position include timely resolution of system requests and tickets, accurate creation and maintenance of system records, reliable backups and data recovery. This role works cross-functionally with Quality, Product Engineering, Manufacturing Engineering, Operations, and other departments to gather information, route approvals, resolve issues, and support system-related needs while following applicable documentation, change control, traceability, and Quality Management System requirements. Provide day-to-day technical and operational support for TestSuite, Epicor, QC-CALC, and other systems used by the organization. Read and interpret technical drawings, specifications, and related documentation to extract information needed for system configuration, forms, records, and ERP data. Compile technical and operational information into controlled forms and route documentation through the appropriate review and approval processes. Create, modify, and test configuration files for compatibility with TestSuite and related applications in .xml, .csv, .json or other data formats. Troubleshoot and resolve TestSuite tickets and user requests, including transferring test runs between files, correcting entry values, creating and maintaining backups, restoring data from backups, and perform tests. Assist users with Epicor requests, system data maintenance, and related ERP support activities. Design and create reports and export data from QC-CALC to support Quality and Manufacturing needs. Investigate and correct inaccurate or incomplete QC-CALC data entries in accordance with approved procedures. Maintain clear documentation of system changes, troubleshooting activities, backups, and completed requests. Follow established procedures, Good Documentation Practices, data integrity requirements, EHS requirements, and 5S standards. Collaborate with other Engineering groups, Quality, Manufacturing, Operations, and other departments to resolve system and data-related issues. Support data integrity, traceability, and consistency across manufacturing and quality systems. Performs other related duties as assigned. Requirements: Strong technical aptitude and demonstrated ability to learn new software, systems, and technical processes. Comfortable working with multiple software applications, structured data, system configurations, and technical documentation. Strong attention to detail and commitment to data accuracy. Ability to read and interpret technical drawings and specifications. Intermediate proficiency with Microsoft Excel, including organizing, reviewing, and analyzing data. Strong troubleshooting, analytical, and problem-solving skills. Ability to follow detailed procedures while also investigating and resolving unfamiliar technical issues. Strong organizational skills and ability to manage multiple requests and priorities in a fast-paced manufacturing environment. Good written and verbal communication skills. Ability to work effectively with users from different departments and levels of technical experience. Familiarity with ERP, manufacturing, quality, or test systems is preferred. Experience with Epicor, TestSuite, QC-CALC, Minitab, or similar systems is a plus. Basic knowledge of SQL, databases, scripting, or programming is a plus. Familiarity with regulated manufacturing, Quality Management Systems, change control, validation, traceability, or Good Documentation Practices is a plus. Education & Experience Associate degree, technical certificate, coursework, or equivalent practical experience in Engineering Technology, Information Systems, Manufacturing, Computer Science, or a related technical field is preferred but not required. Entry-level candidates with strong technical aptitude, relevant academic or hands-on experience, and demonstrated willingness to learn will be considered. Previous experience supporting software systems, manufacturing operations, quality systems, ERP platforms, technical data, or similar environments is preferred. Experience in a medical device, regulated manufacturing, or other highly controlled environment is a plus. Working conditions While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, ambient air, fumes, or airborne particles. The job requires prolonged periods of sitting at a desk and working on a computer, as well as walking, speaking, listening, using hands and fingers to operate a computer, telephone, and other office equipment, and reaching with hands and arms. The noise level in the work environment is usually moderate, but occasionally high requiring safety equipment to be utilized. Physical requirements Candidate must be able to perform the physical responsibilities of the job utilizing arms, hands, and fingers to perform complex functions of manufacturing parts and performing other duties of the job, e.g., standing, sitting, walking throughout the facility and stairs, bending, squatting, and kneeling, etc. Frequently move and maneuver on ladder of varying sizes. Ability to lift items weighing up to 25 lbs. Pay : $22.00 - $27.00/hour Benefits: Eligible after 1st day: Paid holidays Employee Assistance Program Eligible after 90-day probation period: Medical, Dental, Vision, Basic Life/AD&D Insurance, Voluntary Term Life/AD&D Insurance Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care Account, Commuter Transportation Management Account Vacation time Sick time Eligible after 1 year of service: 401(k) with Employer Match Potential for discretionary bonus The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. We're proud to be an equal opportunity employer. This means we actively pursue ways to celebrate our differences and don't discriminate based on an individual's race (including traits historically associated with race, such as hair texture, hair type, and protective hairstyles including braids, locks, and twists), creed, national origin, nationality, religion, ancestry, age (40 or over), sex (including pregnancy), familial status, marital status, civil union or domestic partnership status, affectional or sexual orientation, gender identity or expression, mental or physical disability (including perceived disability, AIDS, and HIV status), atypical hereditary cellular or blood trait, genetic information, because of liability for service in military, status as a smoker or non-smoker, status as a registered medical marijuana user, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or an accommodation due to a disability, contact us at .
11/08/2026
Full time
Job Description Job Description Description: The Systems Engineering Technician supports the operation, maintenance, and continuous improvement of data systems used across the organization. This role is accountable for completing technical system tasks accurately, troubleshooting user and data issues, maintaining system information, and supporting reliable day-to-day system operations in a regulated manufacturing environment for the medical industry. Key outcomes expected from this position include timely resolution of system requests and tickets, accurate creation and maintenance of system records, reliable backups and data recovery. This role works cross-functionally with Quality, Product Engineering, Manufacturing Engineering, Operations, and other departments to gather information, route approvals, resolve issues, and support system-related needs while following applicable documentation, change control, traceability, and Quality Management System requirements. Provide day-to-day technical and operational support for TestSuite, Epicor, QC-CALC, and other systems used by the organization. Read and interpret technical drawings, specifications, and related documentation to extract information needed for system configuration, forms, records, and ERP data. Compile technical and operational information into controlled forms and route documentation through the appropriate review and approval processes. Create, modify, and test configuration files for compatibility with TestSuite and related applications in .xml, .csv, .json or other data formats. Troubleshoot and resolve TestSuite tickets and user requests, including transferring test runs between files, correcting entry values, creating and maintaining backups, restoring data from backups, and perform tests. Assist users with Epicor requests, system data maintenance, and related ERP support activities. Design and create reports and export data from QC-CALC to support Quality and Manufacturing needs. Investigate and correct inaccurate or incomplete QC-CALC data entries in accordance with approved procedures. Maintain clear documentation of system changes, troubleshooting activities, backups, and completed requests. Follow established procedures, Good Documentation Practices, data integrity requirements, EHS requirements, and 5S standards. Collaborate with other Engineering groups, Quality, Manufacturing, Operations, and other departments to resolve system and data-related issues. Support data integrity, traceability, and consistency across manufacturing and quality systems. Performs other related duties as assigned. Requirements: Strong technical aptitude and demonstrated ability to learn new software, systems, and technical processes. Comfortable working with multiple software applications, structured data, system configurations, and technical documentation. Strong attention to detail and commitment to data accuracy. Ability to read and interpret technical drawings and specifications. Intermediate proficiency with Microsoft Excel, including organizing, reviewing, and analyzing data. Strong troubleshooting, analytical, and problem-solving skills. Ability to follow detailed procedures while also investigating and resolving unfamiliar technical issues. Strong organizational skills and ability to manage multiple requests and priorities in a fast-paced manufacturing environment. Good written and verbal communication skills. Ability to work effectively with users from different departments and levels of technical experience. Familiarity with ERP, manufacturing, quality, or test systems is preferred. Experience with Epicor, TestSuite, QC-CALC, Minitab, or similar systems is a plus. Basic knowledge of SQL, databases, scripting, or programming is a plus. Familiarity with regulated manufacturing, Quality Management Systems, change control, validation, traceability, or Good Documentation Practices is a plus. Education & Experience Associate degree, technical certificate, coursework, or equivalent practical experience in Engineering Technology, Information Systems, Manufacturing, Computer Science, or a related technical field is preferred but not required. Entry-level candidates with strong technical aptitude, relevant academic or hands-on experience, and demonstrated willingness to learn will be considered. Previous experience supporting software systems, manufacturing operations, quality systems, ERP platforms, technical data, or similar environments is preferred. Experience in a medical device, regulated manufacturing, or other highly controlled environment is a plus. Working conditions While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, ambient air, fumes, or airborne particles. The job requires prolonged periods of sitting at a desk and working on a computer, as well as walking, speaking, listening, using hands and fingers to operate a computer, telephone, and other office equipment, and reaching with hands and arms. The noise level in the work environment is usually moderate, but occasionally high requiring safety equipment to be utilized. Physical requirements Candidate must be able to perform the physical responsibilities of the job utilizing arms, hands, and fingers to perform complex functions of manufacturing parts and performing other duties of the job, e.g., standing, sitting, walking throughout the facility and stairs, bending, squatting, and kneeling, etc. Frequently move and maneuver on ladder of varying sizes. Ability to lift items weighing up to 25 lbs. Pay : $22.00 - $27.00/hour Benefits: Eligible after 1st day: Paid holidays Employee Assistance Program Eligible after 90-day probation period: Medical, Dental, Vision, Basic Life/AD&D Insurance, Voluntary Term Life/AD&D Insurance Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care Account, Commuter Transportation Management Account Vacation time Sick time Eligible after 1 year of service: 401(k) with Employer Match Potential for discretionary bonus The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. We're proud to be an equal opportunity employer. This means we actively pursue ways to celebrate our differences and don't discriminate based on an individual's race (including traits historically associated with race, such as hair texture, hair type, and protective hairstyles including braids, locks, and twists), creed, national origin, nationality, religion, ancestry, age (40 or over), sex (including pregnancy), familial status, marital status, civil union or domestic partnership status, affectional or sexual orientation, gender identity or expression, mental or physical disability (including perceived disability, AIDS, and HIV status), atypical hereditary cellular or blood trait, genetic information, because of liability for service in military, status as a smoker or non-smoker, status as a registered medical marijuana user, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or an accommodation due to a disability, contact us at .
Job Description Job Description Description: MTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers. We are currently looking for both experienced and entry level Telecommunications Cabling Technicians to add to our staff in the New Hampshire area. Telecommunications Cabling Technicians report to the Operations Manager and will work daily with a team led by the assigned Project Foreman. Willingness to learn, dependability and a strong work ethic are critical for success in this role. Telecommunications Cabling Technicians are responsible for: Installing category-rated copper cables and fiber optic structured cable distribution systems Pulling cable, fire stopping, dressing cables and labeling to industry standards Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment Diagnosing and correcting copper and optical fiber problems Reading blueprints to determine closet and equipment layouts Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment MTS Services offers: $1000 Sign-On Bonus Starting pay between $18-$35, based on experience 2 weeks of PTO your first year 8 paid holidays $30 per month cell phone reimbursement Full benefits package including medical, dental, and vision 401(k) after 90 days of service with up to 4% company match Cabling done right - our people make the difference! We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home at MTS Services. Our people have helped lead our success resulting in our continued growth and expansion. We focus on the health and wellness of the organization, from our commitment to financial stability and safety to professional development and great employee benefits. We are passionate about what we do. MTS Services is an Equal Employment Opportunity and Affirmative Action employer. Requirements: BICSI Installer/Technician certification preferred Reliable daily travel to jobsites Must be able to work safely following company policy/procedures on safety Must possess a valid driver's license Ability to lift at least 50 pounds as necessary Ability to climb ladders and stand for extended periods Comfortable with, and capable of, working in open construction environments. To learn more about MTS Services, please visit: Join Our Team MTS Services
11/08/2026
Full time
Job Description Job Description Description: MTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers. We are currently looking for both experienced and entry level Telecommunications Cabling Technicians to add to our staff in the New Hampshire area. Telecommunications Cabling Technicians report to the Operations Manager and will work daily with a team led by the assigned Project Foreman. Willingness to learn, dependability and a strong work ethic are critical for success in this role. Telecommunications Cabling Technicians are responsible for: Installing category-rated copper cables and fiber optic structured cable distribution systems Pulling cable, fire stopping, dressing cables and labeling to industry standards Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment Diagnosing and correcting copper and optical fiber problems Reading blueprints to determine closet and equipment layouts Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment MTS Services offers: $1000 Sign-On Bonus Starting pay between $18-$35, based on experience 2 weeks of PTO your first year 8 paid holidays $30 per month cell phone reimbursement Full benefits package including medical, dental, and vision 401(k) after 90 days of service with up to 4% company match Cabling done right - our people make the difference! We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home at MTS Services. Our people have helped lead our success resulting in our continued growth and expansion. We focus on the health and wellness of the organization, from our commitment to financial stability and safety to professional development and great employee benefits. We are passionate about what we do. MTS Services is an Equal Employment Opportunity and Affirmative Action employer. Requirements: BICSI Installer/Technician certification preferred Reliable daily travel to jobsites Must be able to work safely following company policy/procedures on safety Must possess a valid driver's license Ability to lift at least 50 pounds as necessary Ability to climb ladders and stand for extended periods Comfortable with, and capable of, working in open construction environments. To learn more about MTS Services, please visit: Join Our Team MTS Services
Job Description Job Description Description: MTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers. We are currently looking for both experienced and entry level Telecommunications Cabling Technicians to add to our staff in the New Hampshire area. Telecommunications Cabling Technicians report to the Operations Manager and will work daily with a team led by the assigned Project Foreman. Willingness to learn, dependability and a strong work ethic are critical for success in this role. Telecommunications Cabling Technicians are responsible for: Installing category-rated copper cables and fiber optic structured cable distribution systems Pulling cable, fire stopping, dressing cables and labeling to industry standards Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment Diagnosing and correcting copper and optical fiber problems Reading blueprints to determine closet and equipment layouts Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment MTS Services offers: $1000 Sign-On Bonus Starting pay between $18-$35, based on experience 2 weeks of PTO your first year 8 paid holidays $30 per month cell phone reimbursement Full benefits package including medical, dental, and vision 401(k) after 90 days of service with up to 4% company match Cabling done right - our people make the difference! We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home at MTS Services. Our people have helped lead our success resulting in our continued growth and expansion. We focus on the health and wellness of the organization, from our commitment to financial stability and safety to professional development and great employee benefits. We are passionate about what we do. MTS Services is an Equal Employment Opportunity and Affirmative Action employer. Requirements: BICSI Installer/Technician certification preferred Reliable daily travel to jobsites Must be able to work safely following company policy/procedures on safety Must possess a valid driver's license Ability to lift at least 50 pounds as necessary Ability to climb ladders and stand for extended periods Comfortable with, and capable of, working in open construction environments. To learn more about MTS Services, please visit: Join Our Team MTS Services
11/08/2026
Full time
Job Description Job Description Description: MTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers. We are currently looking for both experienced and entry level Telecommunications Cabling Technicians to add to our staff in the New Hampshire area. Telecommunications Cabling Technicians report to the Operations Manager and will work daily with a team led by the assigned Project Foreman. Willingness to learn, dependability and a strong work ethic are critical for success in this role. Telecommunications Cabling Technicians are responsible for: Installing category-rated copper cables and fiber optic structured cable distribution systems Pulling cable, fire stopping, dressing cables and labeling to industry standards Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment Diagnosing and correcting copper and optical fiber problems Reading blueprints to determine closet and equipment layouts Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment MTS Services offers: $1000 Sign-On Bonus Starting pay between $18-$35, based on experience 2 weeks of PTO your first year 8 paid holidays $30 per month cell phone reimbursement Full benefits package including medical, dental, and vision 401(k) after 90 days of service with up to 4% company match Cabling done right - our people make the difference! We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home at MTS Services. Our people have helped lead our success resulting in our continued growth and expansion. We focus on the health and wellness of the organization, from our commitment to financial stability and safety to professional development and great employee benefits. We are passionate about what we do. MTS Services is an Equal Employment Opportunity and Affirmative Action employer. Requirements: BICSI Installer/Technician certification preferred Reliable daily travel to jobsites Must be able to work safely following company policy/procedures on safety Must possess a valid driver's license Ability to lift at least 50 pounds as necessary Ability to climb ladders and stand for extended periods Comfortable with, and capable of, working in open construction environments. To learn more about MTS Services, please visit: Join Our Team MTS Services
Job Description Job Description Description: MTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers. We are currently looking for experienced Telecommunications Cabling Technicians to add to our staff in the Wilmington, NC area. Telecommunications Cabling Technicians report to the Operations Manager and will work daily with a team led by the assigned Project Foreman. Willingness to learn, dependability and a strong work ethic are critical for success in this role. Telecommunications Cabling Technicians are responsible for : • Category rated copper cable installation • Fiber Optic structured cable distribution system installation • Pulling cable, fire stopping, dressing cables and labeling to industry standards • Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors • Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment • Diagnosing and correcting copper and optical fiber problems • Reading blue prints to determine closet and equipment layouts • Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures • Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment MTS Services offers: $1000 Sign-on Bonus Starting pay between $18-$35, based on experience 2 weeks of PTO your first year 8 paid holidays $30 per month cell phone reimbursement Full benefits package including medical, dental, and vision 401(k) after 90 days of service with up to 4% company match Cabling done right - our people make the difference! We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home at MTS Services. Our people have helped lead our success resulting in our continued growth and expansion. We focus on the health and wellness of the organization, from our commitment to financial stability and safety to professional development and great employee benefits. We are passionate about what we do. MTS Services is an Equal Employment Opportunity and Affirmative Action employer. Requirements: BICSI Installer/Technician certification preferred Ability to work extended hours (overtime) as needed Reliable daily travel to jobsites Must be able to work safely following company policy/procedures on safety Must possess a valid driver's license and be insurable with our auto insurance carrier during course of employment Ability to lift at least 50 pounds as necessary Ability to climb ladders and stand for extended periods Comfortable with, and capable of, working in open construction environments. To learn more about MTS Services, please visit: join-our-team
11/08/2026
Full time
Job Description Job Description Description: MTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers. We are currently looking for experienced Telecommunications Cabling Technicians to add to our staff in the Wilmington, NC area. Telecommunications Cabling Technicians report to the Operations Manager and will work daily with a team led by the assigned Project Foreman. Willingness to learn, dependability and a strong work ethic are critical for success in this role. Telecommunications Cabling Technicians are responsible for : • Category rated copper cable installation • Fiber Optic structured cable distribution system installation • Pulling cable, fire stopping, dressing cables and labeling to industry standards • Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors • Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment • Diagnosing and correcting copper and optical fiber problems • Reading blue prints to determine closet and equipment layouts • Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures • Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment MTS Services offers: $1000 Sign-on Bonus Starting pay between $18-$35, based on experience 2 weeks of PTO your first year 8 paid holidays $30 per month cell phone reimbursement Full benefits package including medical, dental, and vision 401(k) after 90 days of service with up to 4% company match Cabling done right - our people make the difference! We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home at MTS Services. Our people have helped lead our success resulting in our continued growth and expansion. We focus on the health and wellness of the organization, from our commitment to financial stability and safety to professional development and great employee benefits. We are passionate about what we do. MTS Services is an Equal Employment Opportunity and Affirmative Action employer. Requirements: BICSI Installer/Technician certification preferred Ability to work extended hours (overtime) as needed Reliable daily travel to jobsites Must be able to work safely following company policy/procedures on safety Must possess a valid driver's license and be insurable with our auto insurance carrier during course of employment Ability to lift at least 50 pounds as necessary Ability to climb ladders and stand for extended periods Comfortable with, and capable of, working in open construction environments. To learn more about MTS Services, please visit: join-our-team
Job Description Job Description Description: MTS Services has been an industry leader in structured cabling for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers. We are currently looking for full-time Telecommunications Cabling Technicians to fill immediate positions in the Keene, NH area working at a healthcare facility. This project is expected to last a minimum of 12 (twelve) months. Details are below: 2nd shift position working four 10-hour shifts, Monday through Thursday with Fridays through Sundays off Shifts start between 4:00 PM and 5:00 PM Work will be done in patient occupied spaces. Mobile containment units will be required Complete re-cable of 4 pair Cat cables of existing building while occupied Construction of multiple new Telecommunication Rooms Installation of new j-hook pathways to site standards A cable abatement is required at the conclusion of new cable being installed and active Willingness to learn, dependability, and a strong work ethic are critical Requirements: Must work well in a small team environment Proficient in communication and organizational tasks Ability to work overtime as needed Reliable daily travel to jobsites Must be able to work safely following company policy/procedures on safety Ability to lift at least 50 pounds as necessary Ability to climb ladders and stand for extended periods MTS Services offers: This 2nd shift assignment pays $35 - $40 per hour, based on experience Employees will accrue two weeks of personal time off during the first year 8 paid holidays $30 per month cell phone reimbursement Full benefits package including medical, dental, and vision 401(k) after 90 days of service with up to 4% company match To learn more about MTS Services, please visit: Join Our Team
11/08/2026
Full time
Job Description Job Description Description: MTS Services has been an industry leader in structured cabling for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers. We are currently looking for full-time Telecommunications Cabling Technicians to fill immediate positions in the Keene, NH area working at a healthcare facility. This project is expected to last a minimum of 12 (twelve) months. Details are below: 2nd shift position working four 10-hour shifts, Monday through Thursday with Fridays through Sundays off Shifts start between 4:00 PM and 5:00 PM Work will be done in patient occupied spaces. Mobile containment units will be required Complete re-cable of 4 pair Cat cables of existing building while occupied Construction of multiple new Telecommunication Rooms Installation of new j-hook pathways to site standards A cable abatement is required at the conclusion of new cable being installed and active Willingness to learn, dependability, and a strong work ethic are critical Requirements: Must work well in a small team environment Proficient in communication and organizational tasks Ability to work overtime as needed Reliable daily travel to jobsites Must be able to work safely following company policy/procedures on safety Ability to lift at least 50 pounds as necessary Ability to climb ladders and stand for extended periods MTS Services offers: This 2nd shift assignment pays $35 - $40 per hour, based on experience Employees will accrue two weeks of personal time off during the first year 8 paid holidays $30 per month cell phone reimbursement Full benefits package including medical, dental, and vision 401(k) after 90 days of service with up to 4% company match To learn more about MTS Services, please visit: Join Our Team
Job Description Job Description Description: MTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers. We are currently looking for experienced Telecommunications Cabling Technicians to add to our staff in the Morrisville, NC area. Telecommunications Cabling Technicians report to the Operations Manager and will work daily with a team led by the assigned Project Foreman. Willingness to learn, dependability and a strong work ethic are critical for success in this role. Telecommunications Cabling Technicians are responsible for : • Category rated copper cable installation • Fiber Optic structured cable distribution system installation • Pulling cable, fire stopping, dressing cables and labeling to industry standards • Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors • Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment • Diagnosing and correcting copper and optical fiber problems • Reading blue prints to determine closet and equipment layouts • Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures • Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment MTS Services offers: $1000 Sign-on Bonus Starting pay between $18-$35, based on experience 2 weeks of PTO your first year 8 paid holidays $30 per month cell phone reimbursement Full benefits package including medical, dental, and vision 401(k) after 90 days of service with up to 4% company match Cabling done right - our people make the difference! We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home at MTS Services. Our people have helped lead our success resulting in our continued growth and expansion. We focus on the health and wellness of the organization, from our commitment to financial stability and safety to professional development and great employee benefits. We are passionate about what we do. MTS Services is an Equal Employment Opportunity and Affirmative Action employer. Requirements: BICSI Installer/Technician certification preferred Ability to work extended hours (overtime) as needed Reliable daily travel to jobsites Must be able to work safely following company policy/procedures on safety Must possess a valid driver's license and be insurable with our auto insurance carrier during course of employment Ability to lift at least 50 pounds as necessary Ability to climb ladders and stand for extended periods Comfortable with, and capable of, working in open construction environments. To learn more about MTS Services, please visit: join-our-team
11/08/2026
Full time
Job Description Job Description Description: MTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers. We are currently looking for experienced Telecommunications Cabling Technicians to add to our staff in the Morrisville, NC area. Telecommunications Cabling Technicians report to the Operations Manager and will work daily with a team led by the assigned Project Foreman. Willingness to learn, dependability and a strong work ethic are critical for success in this role. Telecommunications Cabling Technicians are responsible for : • Category rated copper cable installation • Fiber Optic structured cable distribution system installation • Pulling cable, fire stopping, dressing cables and labeling to industry standards • Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors • Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment • Diagnosing and correcting copper and optical fiber problems • Reading blue prints to determine closet and equipment layouts • Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures • Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment MTS Services offers: $1000 Sign-on Bonus Starting pay between $18-$35, based on experience 2 weeks of PTO your first year 8 paid holidays $30 per month cell phone reimbursement Full benefits package including medical, dental, and vision 401(k) after 90 days of service with up to 4% company match Cabling done right - our people make the difference! We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home at MTS Services. Our people have helped lead our success resulting in our continued growth and expansion. We focus on the health and wellness of the organization, from our commitment to financial stability and safety to professional development and great employee benefits. We are passionate about what we do. MTS Services is an Equal Employment Opportunity and Affirmative Action employer. Requirements: BICSI Installer/Technician certification preferred Ability to work extended hours (overtime) as needed Reliable daily travel to jobsites Must be able to work safely following company policy/procedures on safety Must possess a valid driver's license and be insurable with our auto insurance carrier during course of employment Ability to lift at least 50 pounds as necessary Ability to climb ladders and stand for extended periods Comfortable with, and capable of, working in open construction environments. To learn more about MTS Services, please visit: join-our-team
Job Description Job Description Description: MTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers. We currently have Telecommunications Service Technician opportunities in the New Hampshire and Massachusetts areas. The Telecommunications Service Technician position will report to the Service Manager but will work with other Technicians and the Service Coordinator on a regular basis. The Service Technician must have a strong work ethic and a flexible attitude to be successful in this role, in addition, they must have an acute ability to solve problems effectively, on-site, with little supervision. Our Telecommunications Service Technicians are troubleshooters, problem-solvers, and customer relations specialists, in addition to being proficient cable technicians. Telecommunications Service Technicians are responsible for: Category rated copper solution installation Completing daily service orders and work orders accurately Communicating with customers directly Fiber Optic structured cable distribution system installation Pulling cable, fire stopping, dressing cables and labeling to industry standards Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment Diagnosing and correcting copper and optical fiber problems Reading blueprints to determine closet and equipment layouts Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment May lead small install team at times (1-2 technicians) Cabling done right - our people make the difference! MTS Services hires great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger . If you share our values and our enthusiasm, you will find a home at MTS Services. Our people have helped lead our success resulting in our continued growth and expansion. We focus on the health and wellness of the organization, from our commitment to financial stability and safety to professional development and great employee benefits. We are passionate about what we do. MTS Services is an Equal Employment Opportunity and Affirmative Action employer. MTS Services offers: $1000 Sign-On Bonus Starting pay between $25-35 per hour, based on experience 2 weeks of PTO your first year 8 paid holidays $45 per month cell phone reimbursement Full benefits package including medical, dental, and vision 401(k) after 90 days of service with up to 4% company match Company work van Requirements: Service Technicians at MTS Services must not only be skilled in installing, terminating, and testing various types of data cables, but also meet the following criteria: Ability to work independently or lead small teams Advanced time-management skills Track record of timely and accurate paperwork and administrative reporting Above-average PC skills, Microsoft Office Suite Track record of reliable attendance and dependability Acute troubleshooting capabilities Above-average communication skills, both between management and clients Responsible decision-making skills Possess a valid driver's license Ability to lift at least 50 pounds as necessary Ability to climb ladders, stand for extended periods, and drive for extended periods Capable of working in confined spaces The successful candidate for this Service Technician role must have a positive outlook, an ambitious nature, and the drive to always perform at his or her utmost ability. Service Technicians represent MTS Services in transactional agreements with clients on-site so it is important to always embody positivity, professionalism, and trustworthiness. We have a terrific group of employees at MTS Services, and we look forward to you joining our team. To learn more about MTS Services, please visit: Join Our Team MTS Services
11/08/2026
Full time
Job Description Job Description Description: MTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers. We currently have Telecommunications Service Technician opportunities in the New Hampshire and Massachusetts areas. The Telecommunications Service Technician position will report to the Service Manager but will work with other Technicians and the Service Coordinator on a regular basis. The Service Technician must have a strong work ethic and a flexible attitude to be successful in this role, in addition, they must have an acute ability to solve problems effectively, on-site, with little supervision. Our Telecommunications Service Technicians are troubleshooters, problem-solvers, and customer relations specialists, in addition to being proficient cable technicians. Telecommunications Service Technicians are responsible for: Category rated copper solution installation Completing daily service orders and work orders accurately Communicating with customers directly Fiber Optic structured cable distribution system installation Pulling cable, fire stopping, dressing cables and labeling to industry standards Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment Diagnosing and correcting copper and optical fiber problems Reading blueprints to determine closet and equipment layouts Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment May lead small install team at times (1-2 technicians) Cabling done right - our people make the difference! MTS Services hires great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger . If you share our values and our enthusiasm, you will find a home at MTS Services. Our people have helped lead our success resulting in our continued growth and expansion. We focus on the health and wellness of the organization, from our commitment to financial stability and safety to professional development and great employee benefits. We are passionate about what we do. MTS Services is an Equal Employment Opportunity and Affirmative Action employer. MTS Services offers: $1000 Sign-On Bonus Starting pay between $25-35 per hour, based on experience 2 weeks of PTO your first year 8 paid holidays $45 per month cell phone reimbursement Full benefits package including medical, dental, and vision 401(k) after 90 days of service with up to 4% company match Company work van Requirements: Service Technicians at MTS Services must not only be skilled in installing, terminating, and testing various types of data cables, but also meet the following criteria: Ability to work independently or lead small teams Advanced time-management skills Track record of timely and accurate paperwork and administrative reporting Above-average PC skills, Microsoft Office Suite Track record of reliable attendance and dependability Acute troubleshooting capabilities Above-average communication skills, both between management and clients Responsible decision-making skills Possess a valid driver's license Ability to lift at least 50 pounds as necessary Ability to climb ladders, stand for extended periods, and drive for extended periods Capable of working in confined spaces The successful candidate for this Service Technician role must have a positive outlook, an ambitious nature, and the drive to always perform at his or her utmost ability. Service Technicians represent MTS Services in transactional agreements with clients on-site so it is important to always embody positivity, professionalism, and trustworthiness. We have a terrific group of employees at MTS Services, and we look forward to you joining our team. To learn more about MTS Services, please visit: Join Our Team MTS Services
Job Description Job Description Description: The Dedicated Support Analyst I is a full-time onsite resource assigned to support one of our clients located in Vista, CA . You must be located in or around the San Diego area currently. Working within a small team of other onsite dedicated technicians, the Dedicated Support Analyst I is responsible for maintaining and supporting the clients IT environment and end users. The Dedicated Support Analyst I is the primary contact for the client and ensures that service delivery aligns with company standards. This individual will have an in-depth knowledge of the client's environment with the desired goal of resolving reactive requests as efficiently as possible. To be successful in this position you must be an excellent communicator who can troubleshoot and investigate problems, prioritize escalations, and partner with people of varying technical backgrounds to deliver outstanding support and service. Efficient resolution of reactive outages with an excellent user experience is the primary objective of the Dedicated Support Analyst I. ROLES AND RESPONSIBILITES (Include the following but are not limited to) Provides technical assistance and a best-in-class experience for all IT requests raised by Client. Provides phone support and call routing as necessary. Assists onsite at various client locations around San Diego County as needed. Responsibilities include but are not limited to: Hardware (desktops, laptops, mobile devices, printers, multifunction devices, peripherals, and cables) installs, configuration changes, updates/upgrades, and troubleshooting. Software installs, configuration changes, updates/upgrades, and troubleshooting. Resolving service requests and incidents including but not limited to user onboards, offboards, active directory management, spam filter management/training, printer configurations, remote connectivity hardware/software support, password resets, M365 management. Diagnose and troubleshoot network related challenges ranging from Wi-Fi challenges to network outages. Coordinates appointments and onsites with end users as needed Documents time and interactions with end users using centrexIT's PSA while following defined standards and processes for opening and triaging tickets, entering time, communicating with client, and updating and closing tickets adhering to defined Service Level Goals (SLG's). Identifies requests that require projects, new services or a potential upgrade and escalates these opportunities to appropriate party to ensure quoting and implementation occurs in a timely manner Identifies Net New Revenue Executes recommended fixes, updates, or change controls where appropriate. Follows best practices as defined by vendor, manufacturer, or centrexIT defined processes. Process and Work Instruction creation, approval, testing, and adherence Turning "tribal knowledge" into a repeatable audit ready process for consistent execution of IT operations Works directly with vendors to resolve issues and manage 3rd party applications. Identifies and declares breakdowns within systems and processes. Communicate openly and authentically with internal team and client to ensure breakdowns are acknowledged and addressed in a timely manner and works towards a shared outcome ensuring the best possible user experience. Ensures safety and security of client and their data in accordance with required policies and procedures. Attends company, department and individual meetings and trainings as required. Responsible for reporting on defined KPI's, metrics and goals. Develops and maintains excellent client relationships. Onsite provisioning and deployment of new computers as well as the reprovision of existing computers. Assists, escalates, and consults with other team members as necessary to achieve company defined SLG's. Communicates with client as required: keeping them informed of ticket progress, notifying them of impending changes or agreed outages, and following up as necessary Respond promptly and professionally with client and fellow team members, keeping commitments or resetting expectations when necessary. Required to be in the On-Call Rotation in support of 24/7 client emergencies Performs other duties as assigned. STANDARDS FOR SUCCESS Accounts for 100% of time worked by documenting in centrexIT PSA Maintains 98% client satisfaction rating Follows up daily with client on each ticket they are assigned to Enters notes and time in centrexIT PSA no later than 24 hours after scheduled onsite Resolves and closes all assigned tickets within 7 days Responds to all assigned tickets within SLG standards Is on time and ready to work at the beginning of shift Always maintains a professional appearance Embodies centrexIT's core values of "Do IT with C.L.A.S.S." (Care, Leadership, Accountability, Service, and Speed) Requirements: Proficient in information technology regarding both hardware and software Proficient with Microsoft desktop operating systems Windows 8, 10 and 11 Experience with Microsoft server operating systems, specifically Server 2012, 2016, and 2019 Ability to administer Microsoft Active Directory and LDAP protocol, setup new users, security groups, group policies, and other admin AD functions. Understanding of file security management, shared drives, network drives, and their security permissions. Experience with Microsoft 365, Exchange Online, OneDrive, Azure AD. Familiarity with Meraki MDM Telephony proficiency a plus - desktop phone upgrades, modifications, activations, repairs and troubleshooting. Communication, Verbal - Speaks clearly and effectively; listens and gets clarification; responds well to questions. Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar. Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations. Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values. Team Builder - Balances team and individual responsibilities; works well in team environment. Analytical Skills - Ability to use thinking and reasoning to solve a problem. Must be comfortable working in a fast-paced environment with shifting priorities with the ability to remain calm in stressful situations. Excellent customer service skills; compassionate and understanding. Ability to express both sympathy and empathy towards client. Must be a self-starter who is able to stay driven and motivated with little supervision while working at a consistent pace. Must be flexible, honest, and dependable Live Scan Required EDUCATION AND EXPERIENCE Associate degree (two-year college or technical school) Field of Study: IT or related technical field IT industry certifications specifically Microsoft, Cisco and CompTIA preferred At least 2 years of direct experience in IT industry Experience with an MSP a plus Preferred, experience in network / IT systems and troubleshooting steps Experience with multiple OS platforms: Windows, MAC OS, Linux, iOS and Android REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. centrexIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
11/08/2026
Full time
Job Description Job Description Description: The Dedicated Support Analyst I is a full-time onsite resource assigned to support one of our clients located in Vista, CA . You must be located in or around the San Diego area currently. Working within a small team of other onsite dedicated technicians, the Dedicated Support Analyst I is responsible for maintaining and supporting the clients IT environment and end users. The Dedicated Support Analyst I is the primary contact for the client and ensures that service delivery aligns with company standards. This individual will have an in-depth knowledge of the client's environment with the desired goal of resolving reactive requests as efficiently as possible. To be successful in this position you must be an excellent communicator who can troubleshoot and investigate problems, prioritize escalations, and partner with people of varying technical backgrounds to deliver outstanding support and service. Efficient resolution of reactive outages with an excellent user experience is the primary objective of the Dedicated Support Analyst I. ROLES AND RESPONSIBILITES (Include the following but are not limited to) Provides technical assistance and a best-in-class experience for all IT requests raised by Client. Provides phone support and call routing as necessary. Assists onsite at various client locations around San Diego County as needed. Responsibilities include but are not limited to: Hardware (desktops, laptops, mobile devices, printers, multifunction devices, peripherals, and cables) installs, configuration changes, updates/upgrades, and troubleshooting. Software installs, configuration changes, updates/upgrades, and troubleshooting. Resolving service requests and incidents including but not limited to user onboards, offboards, active directory management, spam filter management/training, printer configurations, remote connectivity hardware/software support, password resets, M365 management. Diagnose and troubleshoot network related challenges ranging from Wi-Fi challenges to network outages. Coordinates appointments and onsites with end users as needed Documents time and interactions with end users using centrexIT's PSA while following defined standards and processes for opening and triaging tickets, entering time, communicating with client, and updating and closing tickets adhering to defined Service Level Goals (SLG's). Identifies requests that require projects, new services or a potential upgrade and escalates these opportunities to appropriate party to ensure quoting and implementation occurs in a timely manner Identifies Net New Revenue Executes recommended fixes, updates, or change controls where appropriate. Follows best practices as defined by vendor, manufacturer, or centrexIT defined processes. Process and Work Instruction creation, approval, testing, and adherence Turning "tribal knowledge" into a repeatable audit ready process for consistent execution of IT operations Works directly with vendors to resolve issues and manage 3rd party applications. Identifies and declares breakdowns within systems and processes. Communicate openly and authentically with internal team and client to ensure breakdowns are acknowledged and addressed in a timely manner and works towards a shared outcome ensuring the best possible user experience. Ensures safety and security of client and their data in accordance with required policies and procedures. Attends company, department and individual meetings and trainings as required. Responsible for reporting on defined KPI's, metrics and goals. Develops and maintains excellent client relationships. Onsite provisioning and deployment of new computers as well as the reprovision of existing computers. Assists, escalates, and consults with other team members as necessary to achieve company defined SLG's. Communicates with client as required: keeping them informed of ticket progress, notifying them of impending changes or agreed outages, and following up as necessary Respond promptly and professionally with client and fellow team members, keeping commitments or resetting expectations when necessary. Required to be in the On-Call Rotation in support of 24/7 client emergencies Performs other duties as assigned. STANDARDS FOR SUCCESS Accounts for 100% of time worked by documenting in centrexIT PSA Maintains 98% client satisfaction rating Follows up daily with client on each ticket they are assigned to Enters notes and time in centrexIT PSA no later than 24 hours after scheduled onsite Resolves and closes all assigned tickets within 7 days Responds to all assigned tickets within SLG standards Is on time and ready to work at the beginning of shift Always maintains a professional appearance Embodies centrexIT's core values of "Do IT with C.L.A.S.S." (Care, Leadership, Accountability, Service, and Speed) Requirements: Proficient in information technology regarding both hardware and software Proficient with Microsoft desktop operating systems Windows 8, 10 and 11 Experience with Microsoft server operating systems, specifically Server 2012, 2016, and 2019 Ability to administer Microsoft Active Directory and LDAP protocol, setup new users, security groups, group policies, and other admin AD functions. Understanding of file security management, shared drives, network drives, and their security permissions. Experience with Microsoft 365, Exchange Online, OneDrive, Azure AD. Familiarity with Meraki MDM Telephony proficiency a plus - desktop phone upgrades, modifications, activations, repairs and troubleshooting. Communication, Verbal - Speaks clearly and effectively; listens and gets clarification; responds well to questions. Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar. Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations. Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values. Team Builder - Balances team and individual responsibilities; works well in team environment. Analytical Skills - Ability to use thinking and reasoning to solve a problem. Must be comfortable working in a fast-paced environment with shifting priorities with the ability to remain calm in stressful situations. Excellent customer service skills; compassionate and understanding. Ability to express both sympathy and empathy towards client. Must be a self-starter who is able to stay driven and motivated with little supervision while working at a consistent pace. Must be flexible, honest, and dependable Live Scan Required EDUCATION AND EXPERIENCE Associate degree (two-year college or technical school) Field of Study: IT or related technical field IT industry certifications specifically Microsoft, Cisco and CompTIA preferred At least 2 years of direct experience in IT industry Experience with an MSP a plus Preferred, experience in network / IT systems and troubleshooting steps Experience with multiple OS platforms: Windows, MAC OS, Linux, iOS and Android REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. centrexIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Data Technician Title: Data Technician Classification: Non-Exempt About the Organization RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations.At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees. Position Summary The Night Shift Data Technician is responsible for supporting the All-Electronic Tolling (AET) system along the Turnpike through installation, troubleshooting, preventive maintenance, and system health monitoring during off-peak hours. This role ensures tolling infrastructure operates at peak performance 24/7 while delivering reliable, high-quality field support. We are seeking a technically inclined, self-motivated individual with strong critical thinking skills and a commitment to service excellence. Prior low-voltage or field technician experience is preferred but not required. Key Responsibilities Monitor tolling system equipment to ensure performance meets operational specifications. Perform installations, preventive maintenance, and break-fix repairs on electronic and mechanical components. Conduct routine inspections, including weekly site walkthroughs and scheduled maintenance checks. Diagnose and resolve system issues efficiently to minimize downtime. Maintain compliance with client agreements, standards, and scope of work requirements. Communicate effectively with Manager, Scheduling, and Operations teams regarding system status and field activity. Support overnight lane closures and installations as required. Operate equipment such as bucket trucks in accordance with safety protocols. Job Functions Overview Field Technicians are responsible for maintaining the reliability and performance of the AET system by: Performing bi-annual preventive maintenance on gantry equipment Conducting recurring site visits and system health checks Troubleshooting and repairing electronic and mechanical failures Ensuring continuous system uptime across all tolling locations Required Qualifications Valid driver's license Minimum of two (2) years of experience in one or more of the following areas: Information Technology (Installation & Configuration) Digital Signage Systems Audio/Video Systems Consumer Electronics 12-Volt Electrical Systems Proficiency with hand tools and diagnostic/test equipment Ability to work independently in a fast-paced, evolving environment. Strong written and verbal communication skills Demonstrated customer service mindset and professionalism. Organized, self-starter with strong attention to detail. Preferred Skills Ability to read and interpret schematics and technical diagrams. Basic computing and smartphone proficiency for reporting and diagnostics Strong analytical and troubleshooting capabilities. Experience training or mentoring others in technical environments. Low-voltage systems experience (preferred, not required) Physical Requirements Ability to walk, bend, and perform repetitive motions throughout shift. Ability to lift up to 50 lbs. occasionally. Comfortable working outdoors and in varying weather conditions Ability to work overnight shifts and support highway operations. Capability to operate a bucket truck during highway closures. EOE Statement RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans Compensation details: 35-39 Hourly Wage PI251bf36e6-
11/08/2026
Full time
Data Technician Title: Data Technician Classification: Non-Exempt About the Organization RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations.At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees. Position Summary The Night Shift Data Technician is responsible for supporting the All-Electronic Tolling (AET) system along the Turnpike through installation, troubleshooting, preventive maintenance, and system health monitoring during off-peak hours. This role ensures tolling infrastructure operates at peak performance 24/7 while delivering reliable, high-quality field support. We are seeking a technically inclined, self-motivated individual with strong critical thinking skills and a commitment to service excellence. Prior low-voltage or field technician experience is preferred but not required. Key Responsibilities Monitor tolling system equipment to ensure performance meets operational specifications. Perform installations, preventive maintenance, and break-fix repairs on electronic and mechanical components. Conduct routine inspections, including weekly site walkthroughs and scheduled maintenance checks. Diagnose and resolve system issues efficiently to minimize downtime. Maintain compliance with client agreements, standards, and scope of work requirements. Communicate effectively with Manager, Scheduling, and Operations teams regarding system status and field activity. Support overnight lane closures and installations as required. Operate equipment such as bucket trucks in accordance with safety protocols. Job Functions Overview Field Technicians are responsible for maintaining the reliability and performance of the AET system by: Performing bi-annual preventive maintenance on gantry equipment Conducting recurring site visits and system health checks Troubleshooting and repairing electronic and mechanical failures Ensuring continuous system uptime across all tolling locations Required Qualifications Valid driver's license Minimum of two (2) years of experience in one or more of the following areas: Information Technology (Installation & Configuration) Digital Signage Systems Audio/Video Systems Consumer Electronics 12-Volt Electrical Systems Proficiency with hand tools and diagnostic/test equipment Ability to work independently in a fast-paced, evolving environment. Strong written and verbal communication skills Demonstrated customer service mindset and professionalism. Organized, self-starter with strong attention to detail. Preferred Skills Ability to read and interpret schematics and technical diagrams. Basic computing and smartphone proficiency for reporting and diagnostics Strong analytical and troubleshooting capabilities. Experience training or mentoring others in technical environments. Low-voltage systems experience (preferred, not required) Physical Requirements Ability to walk, bend, and perform repetitive motions throughout shift. Ability to lift up to 50 lbs. occasionally. Comfortable working outdoors and in varying weather conditions Ability to work overnight shifts and support highway operations. Capability to operate a bucket truck during highway closures. EOE Statement RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans Compensation details: 35-39 Hourly Wage PI251bf36e6-
Cable One (Sparklight) is seeking a Field Technician to install, maintain, and repair broadband, TV, and phone services for residential and business customers. Working in Field Operations & Site Management, you'll perform site surveys, configure equipment, troubleshoot network and wiring issues, and ensure reliable connectivity. You'll interact directly with customers, provide education on services, and uphold safety and quality standards. Join a people-focused, community-minded team that offers growth opportunities and the chance to make a local impact. Responsibilities Install, troubleshoot, and repair internet, TV, and phone services at customer locations Perform site surveys, equipment upgrades, and routine maintenance on cable and network equipment Test signal strength, configure modems/routers, and ensure optimal service performance Educate customers on equipment use, features, and basic self-help troubleshooting Document work orders, maintain accurate service records, and update tickets in company systems Adhere to safety standards, traffic/work-at-height protocols, and company quality guidelines Collaborate with dispatch, network operations, and field operations teams to resolve complex issues Maintain company vehicle, tools, and inventory in clean, safe, and operable condition Required Skills Telecommunications installation Broadband troubleshooting Coax and Ethernet cabling Use of signal meters and testers Customer service Network device configuration (modems/routers/Wi Fi) Reading technical diagrams and work orders Safety and ladder use Basic RF and networking concepts Documentation and mobile workforce tools
11/08/2026
Full time
Cable One (Sparklight) is seeking a Field Technician to install, maintain, and repair broadband, TV, and phone services for residential and business customers. Working in Field Operations & Site Management, you'll perform site surveys, configure equipment, troubleshoot network and wiring issues, and ensure reliable connectivity. You'll interact directly with customers, provide education on services, and uphold safety and quality standards. Join a people-focused, community-minded team that offers growth opportunities and the chance to make a local impact. Responsibilities Install, troubleshoot, and repair internet, TV, and phone services at customer locations Perform site surveys, equipment upgrades, and routine maintenance on cable and network equipment Test signal strength, configure modems/routers, and ensure optimal service performance Educate customers on equipment use, features, and basic self-help troubleshooting Document work orders, maintain accurate service records, and update tickets in company systems Adhere to safety standards, traffic/work-at-height protocols, and company quality guidelines Collaborate with dispatch, network operations, and field operations teams to resolve complex issues Maintain company vehicle, tools, and inventory in clean, safe, and operable condition Required Skills Telecommunications installation Broadband troubleshooting Coax and Ethernet cabling Use of signal meters and testers Customer service Network device configuration (modems/routers/Wi Fi) Reading technical diagrams and work orders Safety and ladder use Basic RF and networking concepts Documentation and mobile workforce tools
Cable One, operating as Sparklight, is seeking a Fulfillment Technician to support Field Operations & Site Management in our Telecommunications network. In this role, you will install, test, and maintain broadband, TV, and phone equipment, ensuring accurate fulfillment and tracking of field inventory. You'll work hands-on at customer locations and network sites, resolving technical issues and supporting network upgrades. Partnering closely with Network Engineers and field teams, you'll uphold our culture of collaboration, safety, and exceptional customer service while keeping our services reliable and efficient for homes and businesses. Responsibilities Install, configure, and test broadband, TV, and phone equipment at customer and network sites. Perform routine maintenance, troubleshooting, and repairs on field network components. Manage, track, and reconcile field inventory and fulfillment orders for equipment and materials. Document work performed using Sparklight systems, ensuring accurate records of installations and service calls. Collaborate with Network Engineers and Field Operations teams to support new deployments and upgrades. Follow all safety, quality, and company standards while working in customer premises and outdoor sites. Required Skills Telecommunications equipment installation Network troubleshooting Cable termination and testing (coax, fiber, Ethernet) Reading and interpreting network diagrams Use of field test equipment (signal meters, OTDR, spectrum analyzers) Inventory and asset management systems Basic IP networking (TCP/IP, routing, switching fundamentals) Safety procedures for field/utility work Documentation and ticketing systems Customer service and communication
11/08/2026
Full time
Cable One, operating as Sparklight, is seeking a Fulfillment Technician to support Field Operations & Site Management in our Telecommunications network. In this role, you will install, test, and maintain broadband, TV, and phone equipment, ensuring accurate fulfillment and tracking of field inventory. You'll work hands-on at customer locations and network sites, resolving technical issues and supporting network upgrades. Partnering closely with Network Engineers and field teams, you'll uphold our culture of collaboration, safety, and exceptional customer service while keeping our services reliable and efficient for homes and businesses. Responsibilities Install, configure, and test broadband, TV, and phone equipment at customer and network sites. Perform routine maintenance, troubleshooting, and repairs on field network components. Manage, track, and reconcile field inventory and fulfillment orders for equipment and materials. Document work performed using Sparklight systems, ensuring accurate records of installations and service calls. Collaborate with Network Engineers and Field Operations teams to support new deployments and upgrades. Follow all safety, quality, and company standards while working in customer premises and outdoor sites. Required Skills Telecommunications equipment installation Network troubleshooting Cable termination and testing (coax, fiber, Ethernet) Reading and interpreting network diagrams Use of field test equipment (signal meters, OTDR, spectrum analyzers) Inventory and asset management systems Basic IP networking (TCP/IP, routing, switching fundamentals) Safety procedures for field/utility work Documentation and ticketing systems Customer service and communication
GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management
11/08/2026
Full time
GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management
GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management
11/08/2026
Full time
GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management
Diagnose and repair hardware and software issues on Apple devices, communicate repair updates and estimates to customers, and support service department operations. Maintain repair records, inventory and merchandising, manage Apple service systems, and train apprentice technicians for required certifications. Responsibilities Diagnose, repair, and document hardware failures and software problems on Apple electronics. Provide customers with repair estimates, approval requests, and work-order updates through in-person, phone, or email communication. Complete service system transactions and maintain the Apple appointment scheduler and AST server. Meet service productivity, customer satisfaction, and sales attachment goals, and report customer satisfaction and product summary scores weekly. Maintain a clean work area, track and replenish inventory, assist with merchandising, and support loss prevention and physical inventory. Train apprentice technicians pursuing ACMT and ACi T certifications. Required Skills Apple device hardware diagnostics Apple device software troubleshooting Computer repair Technical customer service Microsoft Office Service system transaction processing Apple appointment scheduler management Apple AST server maintenance Inventory tracking and replenishment Technical manuals and support resources
11/08/2026
Full time
Diagnose and repair hardware and software issues on Apple devices, communicate repair updates and estimates to customers, and support service department operations. Maintain repair records, inventory and merchandising, manage Apple service systems, and train apprentice technicians for required certifications. Responsibilities Diagnose, repair, and document hardware failures and software problems on Apple electronics. Provide customers with repair estimates, approval requests, and work-order updates through in-person, phone, or email communication. Complete service system transactions and maintain the Apple appointment scheduler and AST server. Meet service productivity, customer satisfaction, and sales attachment goals, and report customer satisfaction and product summary scores weekly. Maintain a clean work area, track and replenish inventory, assist with merchandising, and support loss prevention and physical inventory. Train apprentice technicians pursuing ACMT and ACi T certifications. Required Skills Apple device hardware diagnostics Apple device software troubleshooting Computer repair Technical customer service Microsoft Office Service system transaction processing Apple appointment scheduler management Apple AST server maintenance Inventory tracking and replenishment Technical manuals and support resources
Cable One, operating as Sparklight, is seeking a Fulfillment Technician to support Field Operations & Site Management in our Telecommunications network. In this role, you will install, test, and maintain broadband, TV, and phone equipment, ensuring accurate fulfillment and tracking of field inventory. You'll work hands-on at customer locations and network sites, resolving technical issues and supporting network upgrades. Partnering closely with Network Engineers and field teams, you'll uphold our culture of collaboration, safety, and exceptional customer service while keeping our services reliable and efficient for homes and businesses. Responsibilities Install, configure, and test broadband, TV, and phone equipment at customer and network sites. Perform routine maintenance, troubleshooting, and repairs on field network components. Manage, track, and reconcile field inventory and fulfillment orders for equipment and materials. Document work performed using Sparklight systems, ensuring accurate records of installations and service calls. Collaborate with Network Engineers and Field Operations teams to support new deployments and upgrades. Follow all safety, quality, and company standards while working in customer premises and outdoor sites. Required Skills Telecommunications equipment installation Network troubleshooting Cable termination and testing (coax, fiber, Ethernet) Reading and interpreting network diagrams Use of field test equipment (signal meters, OTDR, spectrum analyzers) Inventory and asset management systems Basic IP networking (TCP/IP, routing, switching fundamentals) Safety procedures for field/utility work Documentation and ticketing systems Customer service and communication
11/08/2026
Full time
Cable One, operating as Sparklight, is seeking a Fulfillment Technician to support Field Operations & Site Management in our Telecommunications network. In this role, you will install, test, and maintain broadband, TV, and phone equipment, ensuring accurate fulfillment and tracking of field inventory. You'll work hands-on at customer locations and network sites, resolving technical issues and supporting network upgrades. Partnering closely with Network Engineers and field teams, you'll uphold our culture of collaboration, safety, and exceptional customer service while keeping our services reliable and efficient for homes and businesses. Responsibilities Install, configure, and test broadband, TV, and phone equipment at customer and network sites. Perform routine maintenance, troubleshooting, and repairs on field network components. Manage, track, and reconcile field inventory and fulfillment orders for equipment and materials. Document work performed using Sparklight systems, ensuring accurate records of installations and service calls. Collaborate with Network Engineers and Field Operations teams to support new deployments and upgrades. Follow all safety, quality, and company standards while working in customer premises and outdoor sites. Required Skills Telecommunications equipment installation Network troubleshooting Cable termination and testing (coax, fiber, Ethernet) Reading and interpreting network diagrams Use of field test equipment (signal meters, OTDR, spectrum analyzers) Inventory and asset management systems Basic IP networking (TCP/IP, routing, switching fundamentals) Safety procedures for field/utility work Documentation and ticketing systems Customer service and communication
