Job Description
BMM Testlabs
If the following job requirements and experience match your skills, please ensure you apply promptly.
BMM is the longest established and most experienced private independent gaming certification lab in the world, providing professional technical and regulatory compliance services to the gaming industry since 1981.
BMM employs over 200 people in 12 countries and operates 11 gaming labs, serving over 400 jurisdictions. BMM's world headquarters are in Las Vegas (USA), with offices in Mexico City (Mexico), Lima (Peru), Melbourne and Sydney (Australia), Singapore, Macau (SAR, China), Busan (South Korea), Barcelona (Spain), Graz (Austria), Rome (Italy) and Midrand (South Africa).
BMM is seeking qualified and talented individuals to join its Service Delivery team in Las Vegas.
Position:
Under direct supervision of the Sr. Director of Service Delivery for Las Vegas, a Group Manager in Service Delivery is responsible for directing and managing a team of test engineers as part of the Service Delivery team. Managers directly interface with clients and are crucial in managing customer projects.
Description:
As the direct supervisor of a team, a Group Manager of Service Delivery:
Manages daily activities of service delivery group
Supervises quality of work while tracking against Service delivery KPI
Provides technical support and training for team members
Ensures the quality of the team's work by supervising, promoting and enforcing adherence to BMM standards and procedures
Creates and/or reviews client status reports before they are sent to clients
Reviews team time slips on a weekly basis and makes billing decisions for all team projects
Allocates tasks for the team and manages overall team workload
Perform staff reviews for team members and provides regular feedback on performance
Minimum Qualifications:
Graduation from an accredited college or university with a bachelor's degree in electrical engineering, computer engineering, computer science, math, or related degree
Ability to program in a least one high level language such as C++, C#, or Java
2 to 5 years' experience in compliance testing, quality assurance or software development
xibtplm Excellent communication and decision-making skills
Preferred Qualifications:
Experience as a project manager or team leader
Experience with the development or testing of gaming technology software or hardware
Experience with providing training on an individual or group basis
Benefits
Competitive salary based on experience
Extensive on-the-job training
Company health, dental & vision plan
401K program
Staff recognition program including monthly staff awards and events
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work Location: In person