Job Description
Description:
Join the Team Behind the World's Leading Class Management Software!What You Will DoManage, coach, and develop a team of DevOps/platform engineersCreate a team culture grounded in ownership and continuous improvementSet clear goals and priorities; shield the team from noise while maintaining stakeholder visibilityPartner with engineering leadership on headcount planning, org design, and cross-team initiativesOwn the design, reliability, and scalability of our cloud infrastructureDrive adoption of infrastructure-as-code and cloud cost optimization practicesLead incident response, postmortems, and remediation - ensuring we learn and prevent recurrenceMaintain and evolve our SRE practices including on-call rotations, alerting, and runbooksOversee the design and operation of our CI/CD pipelines, enabling fast and safe software deliveryCollaborate with engineering teams to reduce build times, improve test coverage gates, and eliminate deployment frictionDefine and enforce release processes, branching strategies, and environment promotion standardsEnsure SLAs are met on critical support escalationsPartner with product and engineering to close the feedback loop - turning recurring support issues into platform improvementsWhat You Bring3+ years managing engineering teams, with a demonstrated ability to hire, grow and retain technical talentStrong background in cloud infrastructure, preferably AWS, and modern DevOps practicesHands-on experience with CI/CD tooling (GitHub Actions, Jenkins, CircleCI, or similar)Experience with SRE principles: on-call management, SLOs/SLIs, incident response, and postmortemsExcellent communication skills - able to translate technical concepts for non-technical stakeholdersProven ability to manage competing priorities and thrive in a fast-moving SaaS environmentExperience with containerization and orchestration (Docker, Kubernetes, ECS)Familiarity with infrastructure-as-code tools such as Terraform or PulumiBackground in a Tier 3 or platform support escalation function preferredExperience scaling DevOps practices across multiple engineering teams preferred What We BringWe believe in taking care of our people.Highly competitive compensation packageRobust PTO because work-life balance mattersComprehensive health benefits including medical, dental, vision, and more!Generous 401(k) contribution to help you plan for your futureFun company events that connect our teamCareer growth opportunities in a thriving, purpose-driven companyRelocation AssistanceWho We AreAt iClassPro, we're more than just a software company - we're on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We're proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!We want to set you up for success from Day One. That's why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.iClassPro is an Equal Opportunity Employer.Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position. E-Verify is used to verify authorization to work in the U.S.
Requirements:
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